Neptune Paradise Beach Resort & Spa(4 stars)

Galu Beach P.O. Box 696 80400 Ukunda Mombasa View on map

Average rating

295 hotel reviews

    Rating by categories

  • Hotel in general
    4.8
  • Room
    4.9
  • Service
    4.9
  • Location
    4.9
  • Food and Drinks
    4.5
  • Sport & entertain
    5.0
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32 hotel reviews for undefinedsorted by travel date
Beggy
Can only recommend this hotel :-)
  • Recommended hotel
  • Friends
  • Translated
  • Proof of booking
  • Beach holiday
  • February 2014
Nice hotel with great beach! read hotel review
  • Room
    5.0

    The room was for two big enough, the furniture was in very good condition. The cleanliness in the bathroom could have been better.

  • Gastronomy
    4.0

    The food tasted good, but could have been a little more varied could be, especially the breakfast. The coicktails have it completely nice in ;-)

  • Service
    5.0

    The waiters and also all other employees are very friendly. Room cleaning was okay, could have been a bit better.

  • Sport & Leisure
    6.0

    The animation team was genuinly super. Offer many sport offers and the evening entertainment was varied and very entertaining.

  • Hotel
    5.0

    Nice hotel with great beach!

  • Location
    5.0

    Only a few steps and you are in the indian ocean.

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Hélène
We looked for tranquility, we had tranquility!
  • Recommended hotel
  • Couples
  • Beach holiday
  • February 2014
We needed a vacation to rest and we loved the tranquility, the splendid gardens, the typical atmosphere and the good food. Hotel Paradise is next to 2 other hotels from the same chain. We could walk through all the gardens and have those great views over the ocean, we'll never forget those and surely come back. read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    5.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.7
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.5
    Distance to the beach
    6.0
    Other leisure activities available
    5.0
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Steve
Rather lower middle class
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • January 2013
If you sun, sea and relaxation in the middle of in the cold winter of europe searches, the in Kenya surely find. The hotel offers certainly also. But who is a great hotel if, it will not find. Especially the food is very monotonous (for example 3 nudelsaucen, day, day) and after 5 days it was really full always einheitskost to eat. Often there was also 10 minutes-waiting time at the buffet, not, because no food is available, but, because you have a grill or prepare simply does not follow. The closes the monotony of music, because after 2 days ... you know every cd from the kids disco to the pool music. The staff are- for Kenya- noticeably unfriendly, with very few exceptions. The Neckermann- travel information for april 2012 (!) - therefore, over 8 months not replaced. Not a name has a telephone number were correct. The front desk found any numbers in any computer files, the also as inapplicable proven. My conclusion: the kenyan beach offers, is great. What the hotel in addition, it is not, however rather lower middle class. read hotel review
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    2.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    1.0
  • Service
    3.0
    Competence (handling complaints)
    2.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    3.3
    Quality of the beach
    3.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    4.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
  • Location
    6.0
    Distance to the beach
    6.0
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Nathalie
Very nice!
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • January 2013
It was a very relaxing vacation in a beautiful, quiet and friendly atmosphere. Staff always friendly. Cleanliness alright. We could eat everything, fresh fruit and vegetables. None has stomach intestine of problems. No mosquitos far and wide. We had a safari at the beach when face to face in the Masai Mara and we were just thrilled. read hotel review
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.5
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
  • Hotel
    4.7
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
  • Location
    5.3
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
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Arnold
Beach holiday with safari
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • October 2012
The hotel complex daily maintained the rooms are spacious and clean. The all-inclusive offer is good Guests from all nations but mostly europeans. The hotel is an indian owner of which very on maximising is, therefore, also required repairs in the rooms not running or just overlooked. At this point you can also the statement not accept that a poor african country is because the accumulated illusory world in the resorts has nothing to do with the rest of the condition of the country to do. Received it for example the trainees (6 months) no salary only free food) it ... is also with 4 * advertised. The guest care is also limited to a minimum (only in the neighboring hotel present) and information for example transfer time wake up to the departure and so on which in other hotels and countries are standard show not automatic and only on demand. read hotel review
  • Room
    4.0

    The rooms were spacious with stone floors, air conditioning, tv balcony or terrace, refrigerator, safe (extra charge), a kettle for tea, telephone and free wi-fi access. The condition was good but not appropriate for a 4 star hotel.

  • Gastronomy
    3.0

    It was a hauptresturaant and bistro available but only for kosenpflichtige sodermenüs with prior notification (4 hour ) available stood. The food was acceptable from pasta with three different soßenvarianten was content. The other dishes were plentiful and were always freshly prepared the fish partly not through-roasted and steaks often very tendons durchwasen. Spices except garlic were the cooks completely unknown so were the other offered dishes tasteless. As already mentioned above was missing the training and a good management of the kitchen. The cutlery and the plates were partly very worn and warped with one could determine the this but not gastroqualität had for a 4 star hotel actually standard would be small spoons for the dessert were non-existent. The ambiance in the restaurants was comfortable the staff also very friendly and hard-working.

  • Service
    5.0

    The staff were always friendly and hard but by the lack of education and existing opportunities remained the attempt. Mainly english-speaking staff partial good german language skills. The rooms were clean but lacking at the little things the cleanliness like for instance the cleaning of the armatures and removal of mold on the silicon joints which was actually in a star hotel normaltät should be but as mentioned before is the little things that maximising to be recognized clearly. The hand and large towels were changed daily

  • Sport & Leisure
    4.0

    The swimming pool was well put on and was also daily in the evening cleaned with pool bar which are only sparsely occupied was. Beach chairs and towels were always in sufficient number available. The maintenance of the pool area, beach chairs and cushions is not a good standard. The beach is wonderful something disturbing is the seaweed, much disturbing the beachboys which were partly very hard but you could also good and cheap tours and safaris book with the same amenities as from the hotel offered here is however negotiating skills and tenacity required.

  • Hotel
    3.0

    The hotel complex daily maintained the rooms are spacious and clean. The all-inclusive offer is good Guests from all nations but mostly europeans. The hotel is an indian owner of which very on maximising is, therefore, also required repairs in the rooms not running or just overlooked. At this point you can also the statement not accept that a poor african country is because the accumulated illusory world in the resorts has nothing to do with the rest of the condition of the country to do. Received it for example the trainees (6 months) no salary only free food) it is also with 4 * advertised. The guest care is also limited to a minimum (only in the neighboring hotel present) and information for example transfer time wake up to the departure and so on which in other hotels and countries are standard show not automatic and only on demand.

  • Location
    4.0

    The hotel is directly at the beach separated by a seawall as promenade Einkaufssmöglichkeiten there is in the approximately 10 kilometers away shopping center entertainment only in the hotel (animation) Excursions can from the hotel or about the beach boys be booked

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Sven
Sternvergabe don review
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2012
The Paradise Beach offers spacious and well-kept complex with sun bathing area under palm trees, direct access to the sandy beach. Chairs are on the lawn and nearby the pool in sufficient number available and the towels can be exchanged daily. The guest structure provides a cross-section all european nationalities, whereby the german-speaking area more is represented. The average age of the guests was in our travel period from 20 to 75 the average is between 40 to 50 to have. The hotel is meter w. as all-inclusive and half-board to book. read hotel review
  • Room
    3.0

    The room size was sufficient and the rooms were clean. But i expect from a star hotel, in the bathroom moldy silicon joints be renewed. The lighting in the rooms is rather dim and it is advisable to bring a headlamp, so that the selection of the clothes from the wardrobe in the corridor easier.

  • Gastronomy
    3.0

    In our travel period was the restaurant of the neighbouring Sentido-hotel closed, so all the guests the restaurant the paradise used and it at the buffet somewhat livelier was. All meals in buffet form enough. There was enough choice, however the quality of meat much to be desired and vigorous bite until you through the long worked. Unfortunately no individual case... The meat was always sunday Was disturbing, the for dessert never small spoons or forks were available and the rest of the silverware was partly bent and the knives over the years their keenness on the senewy meat lost to. The cleanliness at the bars left for my taste to be desired. Sometimes were the glasses or plastic cups not correctly or not at all washed and it was also the glass with the fingers on trinkrand serves. The hotel has a beautiful pool bar, which was never manned, since the drink machine area was broken.

  • Service
    3.0

    The staff is friendly and the foreign language skills (german, english, french) are the respective staff nametags of the staff to read. The hotel offers the possibility the currency exchange. You should definitely not take advantage of. The exchange rate is far below the official. In our period was the Kenya Schilling between 109 to 111 for 1 Euro. In the hotel you got for the entire period 91 Kenya Schilling for 1 Euro. I have the management asked: smile and it is' business ', but you want to time check... So. Directly at the airport exchange!

  • Sport & Leisure
    5.0

    The hotel animation offered a varied program of activities and the evening shows were entertaining. The pools were clean and each evening freshly 'chlorinated'.

  • Hotel
    3.0

    The Paradise Beach offers spacious and well-kept complex with sun bathing area under palm trees, direct access to the sandy beach. Chairs are on the lawn and nearby the pool in sufficient number available and the towels can be exchanged daily. The guest structure provides a cross-section all european nationalities, whereby the german-speaking area more is represented. The average age of the guests was in our travel period from 20 to 75 the average is between 40 to 50 to have. The hotel is meter w. as all-inclusive and half-board to book.

  • Location
    4.0

    The hotel is directly at the fine sandy beach. The drive from Mombasa airport took about 1,5 hours, if you are a good to go through. In the rush hour can already take much longer. The next shopping possibilities are around 6 to 8 kilometer away. From the hotel is a shuttle service-for a fee-was offered, which you the day before to sign. The taxi to ukunda costs circa 20 Euro, whereby the driver patiently during the purchase waiting on you. Who while searching for souvenirs, i can the moiz boutique recommend. There are the same carvings and souvenirs as on the in the hotel organized markets, only without action and stundenlangem haggle. The prices are clear and you can relax in the peace and quiet look elsewhere, without a beach boy or traders in the pocket to sit to have. However 20 Euro taxi plan.

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Frank
Again and again
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • August 2012
If you're from the annoyances of the locals at the beach apart (one must vigorously say no), or can live thereby, is it a very beautiful area. We can the complex only recommend. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.7
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.5
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Location
    5.3
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Cynthia
Vacation in Kenya
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • August 2012
We are as a couple the first time to Kenya verrelst and had a wonderful vacation. The staff is very helpful and friendly, as well as constantly endeavoured the guests to make the stay as pleasant as possible. On the first day we had for example no mosquito nets in the room, after we this at the front desk had announced, we were within ten minutes one brought into the room. The rooms are big, in the bathroom there was a little mold, however in my opinion in a country in this climate zone also hard to avoid, since it ... constantly damp and warm and this fact in the bathroom by the daily showers would be strengthened. The food was delicious and varied. It was a pity that it only one time per week an African evening there was at the African food was offered, of which we would have liked to more. We recommend this hotel definitely further, since for us everything was fine! read hotel review
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.3
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Marion & Peter
Great holiday the white beach archived
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • March 2012
The hotel complex we liked. Very well maintained garden with 23 bungalows (ever 4 rooms). The pool area was great laid out. Beach chairs were enough by the pool and in the garden area available. At the beach at low tide you could beautiful walks undertake. The beach boy were sometimes somewhat annoying. Simply ignore or forcefully say no, then it is okay. The water was very warm. The best you could morning swim. There was the sea quiet and somewhat fresh ( approximately 28°) at low tide you could take interesting Wattwanderugen make ( sea star, Squid and other ... small fish ). The staff were with few exceptions mostly very friendly ( even without tip) and could a little German. But for good service you should also from and to tip give. Restaurant and bars were good. To the meal one always found something delicious and the all inclusive- cocktails were okay, too. The bir was a bit thin. During our travels ( end of March) from day to day it was quiet in the hotel. It rained only 1 times really short so at 6:00. Apart from that pure sun. In Kenya one must definitely go on a safari. We were in Tsavo east, amboseli and Tsavo West National park. It was simply great. We had a very lots of animals seen. Negative was only the travel guide from Neckermann. There was no welcome. As we have been on safari were, could probably nothing more to us be earned. read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
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Wolfgang
Excellent hotel to the unhitch archived
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • March 2012
The hotel has a comfortable atmosphere with friendly staff. The food is brilliant. The only thing what a little negative is, it is seaweed at the beach. The beach even consists of snow-white sand. The locals at the beach one for sale of souvenirs often responded, but they are not so pushy like for instance in Sri Lanka. read hotel review
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.0
    Quality of the beach
    4.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.5
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    4.0
  • Location
    4.2
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    5.0
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Sunday
Sentido Neptune beach holiday plus safari archived
  • Recommended hotel
  • Couples
  • Beach holiday
  • March 2012
We found the hotel really good for a beach holiday. We went farther to book a safari with Sunday Best Safaris and it was just great!! Lots of animals for sure. I do recommend this hotel for its beach. read hotel review
  • Room
    4.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    5.0
  • Service
    4.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    5.3
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    6.0
  • Location
    4.6
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    4.0
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Andrea
great beach, lovely area, no service archived
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2011
beautiful hotel facility directly on the white sandy beach. The complex is very well maintained always bustle around gardener around. The rooms are attractive and clean, unfortunately, the showers is an adventure, if you were lucky also water from the shower, you must however be very wary of, if it cold the is at the temperatures were still, but you can very quickly scald. This is not nice. We had all inclusive booked, true however super disappointed of them. The breakfast very one-sided, hardly fruit (and that in a country where the fruit almost in the mouth is growing), and ... every morning always the same sausage, the eggs rather used nearly white egg yolks. You can perhaps say that this is a poor country and not everything is there, that is but, we stayed on the safari. There was tasty suddenly also the coffee and there were plenty of fruit ☺ read hotel review
  • Room
    5.0

    large, bright commodious, with a large balcony. The condition was good, as described above the shower urgently time or decalcified maintained to be.

  • Gastronomy
    1.0

    as mentioned we had all inclusive booked and probably by RIU or something similar spoiled, you have to make cuts. But you as a guest everywhere smoke ban signs said is that, even though everything all around the hotel is open and as non-smoking is, we wonder given. In the restaurant you will see the A, but in the bar? As mentioned all around everything was open, there was always wind from the sea and the place where you smoke has allowed to smoke, is the smoke in the bar pulled... That was already very questionable... We also solid disturbed, that practically every cocktail ice had to beg, often nevertheless none and 30 °C and over in spite of the in fact, all the ingredients for the cocktails were in the heat... Lukewarm ONIC located in the heat is not the best! The only thing existing à la carte restaurant was subject to a charge and quite expensive! Tips were very gladly taken, but at the entire situation nothing changed. Intro was also, for the pool bar and normal bar mostly just a responsible Barman was, the then always had to commute, will be called on drinks you often had to wait, in addition there was often for both bars only a barrel beer and if you bad luck had the was just at the other bar, the bartender is then and birthday beer brought, has but also the glass half taken across the area, with the success of a few foam, and not more available and the beer also accordingly temperate was...

  • Service
    4.0

    the existing staff in the field garden and room was very friendly and accommodating and spoke a little English.

  • Sport & Leisure
    5.0

    the entertainment was good, but not pushy, if you do not want on it had, you have also peace left.

  • Hotel
    5.0

    beautiful hotel facility directly on the white sandy beach. The complex is very well maintained always bustle around gardener around. The rooms are attractive and clean, unfortunately, the showers is an adventure, if you were lucky also water from the shower, you must however be very wary of, if it cold the is at the temperatures were still, but you can very quickly scald... This is not nice... We had all inclusive booked, true however super disappointed of them. The breakfast very one-sided, hardly fruit (and that in a country where the fruit almost in the mouth is growing), and every morning always the same sausage, the eggs rather used nearly white egg yolks... You can perhaps say that this is a poor country and not everything is there, that is but, we stayed on the safari. There was tasty suddenly also the coffee and there were plenty of fruit ☺

  • Location
    6.0

    As mentioned above, directly on the white sandy beach, which wasn't so crowded... The beach boys were very annoying at least if you know and newcomer is, as we always were hardly brown us a raised ☺ the hotel is staff and if the boys nearby are you really had it peace ☺ Definitely book a safari, the is worthwhile ☺

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Heike & Uwe
gladly again anytime to this hotel archived
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2011
We have stayed 4 times in this hotel and anytime again good relaxed. As a tourist in a Third World country spend your holiday, is with drawbacks connected. Who is in Kenya, should also, of course, to go on a safari, asked you to Thomas. He has fair prices and expresses its safari-a tourist in good lodges under. And if you want a small little Swahili speaks, will wonder how the locals are pleased with yourselves. Sometimes bite the sand fleas (rarely) against helps Zitronella -oil. Shoes and clothes that you don't need more than great currency to use. Face ... 2 face Thomas is to contact. read hotel review
  • Room
    4.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    5.0
  • Service
    4.8
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.5
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    4.0
  • Location
    4.4
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    4.0
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Ralf
Good hotel with flaws in management archived
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2011
Staff was very attentive and friendly. There were problems anytime again with the towels in the room and on the beach, although the hotel was only about 30% occupied. The management is needed. The quality of the food was very good, fresh, and delicious. However the selection was not up to 4 star standard. Complaint about the room is the shower, which rather than desolat condition is. Beach boys was a bit. Annoying. Conveniently located, the safari deals on the beach. Quality and safety are different than in the X information map or from the tour guide said at least ... as good or better as in the hotel. Highly recommended is Thomas. Spoke very good German and the tours offered individually. They took special wishes into account and all the fun 2/costs about 3 in the guide. read hotel review
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    5.0
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.5
    Quality of the beach
    4.0
    Overall condition of the pool area
    5.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    3.5
    Restaurants & bars in the area
    2.0
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    3.0
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Theresa & Martin
dream vacation on a dreamy beach- recommendable nonetheless archived
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • October 2011
first one shouldn't forget, that you are in one of the poorest countries in the world is. This ulterior motives basis, was all great. Here and there a few stains, the rooms are not the latest. But everything was clean, tidy and the service tuned. Luggage was immediately brought to the room. We wanted apartment on the first floor, we immediately at the front desk change can. The manager of the hotel came immediately, the save to explain. furthermore, peace and pure relaxation (Note: in the village hotel is however constantly animation). Safari and excursions can without problems at the ... beach with the beach boys to be booked. The beach sellers naturally want sell something, they live with it, but they are not so pushy as the vendors in Turkey or Morocco. They are always very friendly and accommodating. read hotel review
  • Room
    5.0

    the room is huge. the balcony also, instead, that you never on it sit. But nice. cleanliness is OK. You get every day a flask abgekochtes water to brush your teeth. definitely not the only water from the tap drink or similar make. the shower has a little annoying, since you either totally cold or brühend hot shower. The shower head was already somewhat older. If you are lucky, was the water cold/lukewarm from the wall. is however rather a women's issue, for a one the temperature is completely okay!

  • Gastronomy
    6.0

    the food was great. Very healthy diet, in two weeks repeated something, but the did not bother us, since we were rather glad about it. Everything was bearable. There was next to the standard things as pasta and potatoes also many local things. the food is easily Indian style. The fruit is absolutely delicious. WE NEVER HAVE OUR drinks WAIT. It was always friendly asked, if we wish, and then we also immediately brought. Partly knew the staff already, which drinks the days had earlier and we were targeted afterwards asked. So also very attentive (perhaps due to the tip). That was however no matter, because we everywhere good and fast service, even if we( like for instance in the other Sentido hotels Village and palm) no tip have given.

  • Service
    6.0

    We were with the service totally satisfied. You should however also open and friendly then is the staff still ten times friendly. you are not allowed forget, all of about 7 until 24 o'clock there on the complex to work. Some tourist about the slow service at the bar or in the restaurant excited, but at 35 degrees, you should the people not resent. especially the bar and restaurant- staff, the make a good job. You should not be stingy and quiet time a couple of dollars distribute. We had about 200 to 1 dollar- appearance and the everywhere time spread. The delight was large and we had a very interesting conversations with the staff had.

  • Sport & Leisure
    6.0

    super entertainment, however only in the village hotel. That was but also good thing, since we could, if we play beach volleyball or similar way like it or not. Canvas chairs at the beach are sufficiently available, you don't need to early get up and which reserve. ( the hotel was very empty, possibly also, that we not in the holidays drove). beach is every day by the gardener of the seaweed exempt. The pool Bar is brilliant:-)

  • Hotel
    5.0

    first one shouldn't forget, that you are in one of the poorest countries in the world is. This ulterior motives basis, was all great. Here and there a few stains, the rooms are not the latest. But everything was clean, tidy and the service tuned. Luggage was immediately brought to the room. We wanted apartment on the first floor, we immediately at the front desk change can. The manager of the hotel came immediately, the save to explain. furthermore, peace and pure relaxation (Note: in the village hotel is however constantly animation). Safari and excursions can without problems at the beach with the beach boys to be booked. The beach sellers naturally want sell something, they live with it, but they are not so pushy as the vendors in Turkey or Morocco. They are always very friendly and accommodating.

  • Location
    6.0

    the hotel is directly at the beach. A wonderful garden area leads a pool the lawn with pool chairs at the sea. there are opportunities to shop, there is also a transfer from the hotel, but the didn't interest us. the positive thing at the hotel was, that only couples were, no families and so everything is very quiet and also only few guests. In The neighbor hotel Sentido village, is however already from 10 o'clock loud music and animation to evenings. evenings we found the super, since the in the theatre really great Shows did, but we were glad, that we for sleeping in our hotel decline could. After the shows was often still live music for dancing.

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Michael
As there is always something to improve! archived
  • Recommended hotel
  • Singles
  • Translated
  • Beach holiday
  • September 2011
On the whole not bad but not good either. Quality and taste of the food were rather bad at the beginning of the meal asked what you wanted to drink without contacting but later the glass was taken without saying a word. The eternal offer the menu with the reference you should buy the drinks you had to pay. Bring a bottle of water was not possible I don't know why? You could get in glasses filled it however. The food was not famous. Staff is nice but forever hakuna matata this same sayings, pole Pole, and various other Standardsprüche ... you. sometime less would be more. On the beach there is no service (drinks). The laundry service was increased from an laundry to the nearest just once reasonably priced. in the area there are a few things to fix Kugellampen outside the shattered. Travel guide of Neckermann came into our hotel, but remained in the next door-lying so you no business with its passengers. read hotel review
  • Room
    4.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    6.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    4.3
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
  • Hotel
    4.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    6.0
    Distance to the beach
    6.0
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René
Hotel set on the white beach archived
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2011
The hotel was located directly on the white beach. The environment has to offer much to Anyone curious about them. The property consists of two-storey bungalows of four rooms. Ours was in the bathroom (joints, fittings, Holzteile, tiles) and (PAD) unsightly signs of living. If it was, that we only spent one night? Overall the hotel seemed very pleasant and well maintained. The staff was friendly and helpful. The restaurant is open to the sea. The food is served in buffet form and was good and varied. The rest of the room should be in a better condition, as the ... hotel is highly recommended. read hotel review
  • Room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    4.7
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.5
    Quality of the beach
    5.0
    Overall condition of the pool area
    4.0
  • Hotel
    4.3
    Family friendliness
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    4.0
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Other leisure activities available
    4.0
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Riza
Kenya/safari/Adventure/fun/relaxation! archived
  • Recommended hotel
  • Friends
  • Translated
  • Beach holiday
  • June 2011
I and my friends were for 12 days at sentido Neptune paradise. The rooms were large and conveniently furnished. The Paradise I can only recommend, the complex is very large and very nice. It is located in the complex three hotels, palm beach, village and paradise. The Palm beach is the of high quality, the village is due to renovation Work had been shut down. And Paradise is the quietest area of the whole area. So if you like it quiet should paradise decide. read hotel review
  • Room
    6.0

    the cleanliness of the rooms was very good. In the rooms are located, air conditioning, tv, coffee machine and a fridge. The furniture is old and is exchanged will. But apart from that everything was OK.

  • Gastronomy
    5.0

    There are in the paradise section, an à-la-carterestaurant and a buffet restaurant. Then there are two'bars and a pool bar. The cocktails were for my taste not good but the food was really delicious. The dishes are mostly Indian and Italian.

  • Service
    6.0

    the service is top, every morning with a cheerful smile and Jambo welcomes, the left nothing to be desired. The staff are all very nice been. Our rooms each morning cleaned. The all of the staff spoke very good English, a few also German. thanks to all staff, the were very nice and always helpful.

  • Sport & Leisure
    0
  • Hotel
    6.0

    I and my friends were for 12 days at sentido Neptune paradise. The rooms were large and conveniently furnished. The Paradise I can only recommend, the complex is very large and very nice. It is located in the complex three hotels, palm beach, village and paradise. The Palm beach is the of high quality, the village is due to renovation Work had been shut down. And Paradise is the quietest area of the whole area. So if you like it quiet should paradise decide.

  • Location
    6.0

    the hotel lies about 15 minutes' drive from diani beach and the next shopping center there is about 20 minutes' drive. The location the hotel is dreamlike it is located directly at the beach, and the hotel's own garden is wonderful. It is very large and offers very lots of space at. There are enough beach chairs there. Whoever wants to party is in the wrong place here.

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Ali
Great beach holiday archived
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • June 2011
I can only recommend the hotel, very nice location and a very nice beach. If you are looking for a safari in Tohmas can book directly on the beach, which I can only recommend it. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.5
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.0
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    5.0
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Bärbel
Beautiful beach holiday archived
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • February 2011
All show and no substance, but that we are thinking, in Africa itself. You are not allowed to go out of the German standard. The beach: white fine sand. The food unfortunately much too European (gull Nundeln with the Czech Republic and tomato sauce) unfortunately too little local. read hotel review
  • Room
    4.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    4.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    3.0
  • Service
    4.5
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.5
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    3.0
    Disabled-friendly
    5.0
  • Location
    3.2
    Proximity to shopping areas
    2.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    2.0
    Other leisure activities available
    2.0
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