Hotel Santiago(3 stars)

Average rating

2 hotel reviews

    Rating by categories

  • Hotel in general
    3.5
  • Room
    4.0
  • Service
    1.0
  • Location
    4.0
  • Food and Drinks
    2.0
  • Sport & entertain
    5.0
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1 hotel reviews in Englishsorted by travel date
Marcin
Our equipment was stolen there
  • Hotel not recommended
  • Couples
  • Other stay
  • March 2011
Not expensive, fairly clean and generally good place to stay exept the fact that we were robbed there. We left our motorbike in the guarded garrage over night and when we come at the morning to pack equipment the baggage covers dissapeared. I ask crew but they were extremally helpless, then call a manager but even him didn't help much more. He was calling to employees from his mobile just to show up he is doing something but refused to pay back or give a discount against payment we've made. After holding us for an hour he'd just gone. We ... paid about 90$ per night and he didn' want to repay 20 $ worth plastic covers. Unbilievable. There is no safety when stuff is stealing and manager does nothing about it. We left hotel unsatisfied and crossed. Not recommended. read more
  • Room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    2.0
    Atmosphere & furnishings
    2.0
  • Service
    1.0
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    1.0
    Friendliness and helpfulness
    1.0
    Staff's knowledge of foreign language
    1.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    3.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    3.0
  • Location
    4.0
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    4.0
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