Hotel Mercure Plaza Biel(4 stars)

Neumarktstrasse 40 2502 Biel/Bienne View on map

Average rating

31 hotel reviews

    Rating by categories

  • Hotel in general
    5.3
  • Room
    5.2
  • Service
    5.3
  • Location
    5.3
  • Food and Drinks
    4.8
  • Sport & entertain
    6.0
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15 reviews for this hotel sorted by travel date
Yuriy
Family trip
  • Recommended hotel
  • Families
  • City break
  • October 2013
Nice, quite and clean place in the middle of the town. Great breakfast that was included in the room price. Hotel is about 10 minutes walking distance from the city center, train station and the lake Biel. Hotel staff is nice and friendly, recommended that we visit an annual Wine festival in Legerz, about 15 miles away which we greatly enjoyed. Definitely will recommend staying at the Mercure Plaza Biel hotel. read hotel review
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    4.8
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.5
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    5.0
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Duc Lam
Would go back.
  • Recommended hotel
  • Friends
  • Translated
  • Other stay
  • July 2013
Very good and modern hotel in Biel. Train station is within walking distance. Price was for the Switzerland also in order. The hotel bar was ok, the service, however, could be more friendly. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    0
  • Service
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    4.0
  • Sport & Leisure
    0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    4.0
  • Location
    3.8
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    4.0
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Christian
Stay in Biel
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • September 2012
Very well located Mercure Hotel, very friendly staff and excellent dining. Very customer-friendly room with very much comfort. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    5.5
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    6.0
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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Andre
Good hotel with some drawbacks archived
  • Hotel not recommended
  • Couples
  • Translated
  • Other stay
  • August 2012
Hotel lies in the center on a main street, after 7:00 o'clock impossible to sleep. A reservation was despite paid ticket not before. Whether the travel agency or the hotel Fault, is still unknown. Then had but a Reservezimmer get. The was very loud with connecting door to the next room, Noises were all to hear. Safe was broken, also after complaint not repaired. Parking space a catastrophe. Simply too little parking spaces available, who comes too late, must in the town guest parking. read hotel review
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    3.0
  • Service
    4.3
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    0
  • Hotel
    5.5
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    3.5
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    2.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    2.0
Close
Kerstin
Top Hotel archived
  • Recommended hotel
  • Families
  • Translated
  • Other stay
  • October 2011
We, as a family loved it. Especially the very friendly, and especially child friendly staff we liked. As we have Andre experience. The breakfast was plentiful and the restaurant was amazingly clean. We can only recommend the hotel. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.8
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
Close
Tina
It was great! archived
  • Recommended hotel
  • Singles
  • Translated
  • Proof of booking
  • Other stay
  • September 2011
Unfortunately I had no shower curtain and the closet was tiny, but everything else was great! But no amenities or the like of the hotel used, since I was there only to sleep/eat have used... read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    5.7
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    0
Close
Judith
Absolutely recommendable! archived
  • Recommended hotel
  • Singles
  • Translated
  • Proof of booking
  • Business trip
  • July 2011
I can highly recommend this hotel, central and quiet location. Also cyclists are welcome, in the underground garage for bikes there is plenty of counter space. Nearby is a bus stop, train station, stores of all kinds, as well as the old town are within a short walk away. The hotel is located on the river Schüss, this stream (in French la Suze) along a path for the Bielersee, 20 minutes to foot, cyclists and short sections Anstösser allowed. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
Close
Helmuth
Nothing to complain about! archived
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • May 2011
a good, pleasant Mercure of the Accor group caught! the rooms have a completely facilities, the mattresses were good! the bathroom was very well appointed and a good size. The breakfast is good, a skin but not elaborate. you had to get the coffee unfortunately, inHCLFHL4 star hotels actually a, umgreifende, bad habbit! the hotel itself made a pleasant, comfortable but not altbackenden impression and the staff shall not. a good place! read hotel review
  • Room
    5.3
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Hotel
    4.3
    Family friendliness
    3.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    4.0
  • Location
    5.5
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    4.0
Close
Chris
Mercure standard No knick-knack archived
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • December 2010
In the Internet booked business package (room, breakfast, WI-FI) more should be, because the category we had booked was not available. With the reference, but that it is precisely this package on the Internet was offered, the hotel charged in euro on the web the price for the room (larger).HCLFHLWireless internet is available otherwise liable to pay the costs.HCLFHLRoom was okay. Carpet (like I personally not). The other good thing: trouser press, balcony, king size bed, separate sitting area. From extra on a list promise of radio/tv-channels worked only a radio, but the tv selection was very large. ...HCLFHLThe breakfast buffet was totally in order, large selection of pretty much everything. read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
Close
Marquard
Centrally located city hotel archived
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Other stay
  • October 2010
You can stay at this hotel.HCLFHLIt is clean and right in the middle of the city.HCLFHLFor sightseeing to undertake can take the bus everywhere. Or you use the funicular.HCLFHLGreat Location. read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.5
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    4.0
Close
Alexander
Pleasant Hotel archived
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • July 2010
Good breakfast, free wireless Internet access in the front desk area, is also sauna (not used), can therefore no statement.HCLFHLHCLFHLRooms are good, carpet (I like)HCLFHLHCLFHLTherefor (drinks), free mini bar, flat screen tv, nice bathroom,HCLFHLHCLFHLEverything you need...HCLFHL read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
Close
Ernst
Centrally located-good for a stopover archived
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • April 2010
If you are passing is, can confidently its main down here, and if the hotel is not very busy, it might be even a parking space in the underground to small. Otherwise, the car can park until 08:00 o'clock early free of charge at the central parking meter. The a bit aged hotel offers solid stay. The friendliness of the staff there was nothing to complain about. Laudable the mini bar with a selection of soft drinks, but the beer was missing. If as usual, expensive breakfast to avoid, in the immediate vicinity no cheaper alternative. Smokers can find ... here one of this endangered-smoking rooms. read hotel review
  • Room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
  • Service
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    4.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    3.7
    Proximity to shopping areas
    3.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    4.0
Close
Marc
Ideal for business trips/price-performance ratio archived
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • December 2009
Ideal hotel for business, price/performance ratio is very good. Hotel offers free parking spaces at, which in the city is not always the case. Only a few minutes away from the highway and in the city. What more could you ask for. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
  • Service
    5.3
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.7
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
Close
Thomas
Good City Hotel archived
  • Recommended hotel
  • Families
  • Translated
  • Business trip
  • October 2009
The hotel is in some areas such as toilet in the lobby and lobby for a four stars superior Hotel in need of renovation to become fair.HCLFHLThe staff at the front desk was very attentive and made recommendations to restaurants, shopping and besichtigungstermine for the work of uhrenhersteller Omega.HCLFHLThe breakfast was okay. read hotel review
  • Room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    4.0
    Family friendliness
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    4.7
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    4.0
Close
Bettina
Central and good! archived
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • July 2009
central Hotel in the middle of Biel; parking spaces in front of the hotel and an underground car park available; good starting point; shops, restaurants, train station, etc. in the immediate vicinity;HCLFHLLarger hotel, clean and nice rooms with everything you need; and coffee/tea service in the room; good breakfast buffet, good selection and quantity; the restaurant is highly recommended;HCLFHLHCLFHL read hotel review
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
Close