Hotel Fleur de Lys(0 stars)

Rue du Bourg 14 Show map

Average rating

12 hotel reviews

    Rating by categories

  • Hotel in general
    5.0
  • Room
    4.9
  • Service
    3.6
  • Location
    5.4
  • Food and Drinks
    4.1
  • Sport & entertain
    0.0
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6 hotel reviews in Englishsorted by travel date
Marc
Quaint
  • Recommended hotel
  • Singles
  • Translated
  • Other stay
  • December 2012
In the middle of the town of gruyères, picturesque hotel, functional decorated, not more and not less. Friendly staff and good food in the restaurant. read more
  • Room
    4.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.5
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    4.0
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Hansueli
Hotel alright, service average, food wholesale too expensive
  • Hotel not recommended
  • Couples
  • Translated
  • Other stay
  • September 2011
Hotel and the room good. Package was exaggerated. Included were the gruyeres passports and fondu, costs chf 199 per person. The room without these additions would be 185. The passport there are a lot of benefits, the cannot be used. In our opinion completely is insufficient the reception, the bedienng and the food. The welcome drink was already the fondu serves! The fondue was less than expected, no further inquiry, whether a supplement the aim is. For chf 23:00 per person a much to high price. I think foreign tourists will be massive ägern on the price. On 2. ... the evening we had a plate with kohl and ham/bacon for chf 26:00. also here in our opinion massively overpriced. We think, that foreign guests always less willing are so much money. read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Gastronomy
    3.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    2.3
    Competence (handling complaints)
    2.0
    Reception, check-in & check-out
    1.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    2.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.3
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Candida
Fantastic archived
  • Recommended hotel
  • Families
  • Other stay
  • August 2010
Would recommend this hotel it is typical Swiss and run by very friendly staff. The location is excellent and the food is outstanding. The family room with huge along with the bathroom and very quiet, our family really enjoyed their stay. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.3
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    6.0
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Steve
Hotel exceeded expectations archived
  • Recommended hotel
  • Couples
  • Other stay
  • July 2010
We arrived about 9pm by train and walked up the hill to Gruyeres. The hotel is located just as you enter the town. The owner checked us in and then seated us for a wonderful fondue. The rooms were larger than we expected and the beds were firm and comfortable. I would definitely stay here again. We had an added bonus of the "Historical Pageant" was being performed in French that night in the town square with actors and an adult choir or 50 or so + a children's choir.the owners were very hospitable and made us feel at ... home. read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    3.7
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    3.0
    Other leisure activities available
    3.0
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Günter
Family atmosphere in archived
  • Recommended hotel
  • Friends
  • Translated
  • Business trip
  • June 2010
A very clean Hotel in old building with nice rooms in rustuikalem style. An excellent food variety with traditional Swiss and local dishes. To be highlighted was the friendliness of the entire staff. read more
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Entertainment
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.7
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.5
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
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Karin
Pleasantly friendly archived
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • May 2010
very friendly staff. Uncomplicated dealing with guests. Room and bathroom was very clean. Decor old but functional. We would recommend it and stay there again. Buffet breakfast adequate. read more
  • Room
    4.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.7
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
show less