Hotel Casa del Balam(3 stars)

Calle 57 And 60 Show map
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Average rating

4.9/6

10 hotel reviews

    Rating by categories

  • Hotel in general
    5.3
  • Room
    4.8
  • Service
    4.8
  • Location
    5.5
  • Food and Drinks
    5.1
  • Sport & entertain
    3.8
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4 hotel reviews in Englishsorted by travel date
Thomas
Central stylish hotel

  • 4.2 / 6

  • Recommended hotel
  • Singles
  • Translated
  • Other stay
  • November 2012
Old but stylish hotel in a central location. You can the center quick and easy to explore. Tiny elevator, the luggage to the 5. floor to bring but needed. Beautiful courtyard, pleasant bar, small pool. The rooms are clean and pretty (but also a bit of an inconvenience) furnished. Minibar with castle, ancient very noisy air conditioner, no safety deposit box, own bathrobe and slippers. Breakfast is tasted reasonable, no buffet, but lots of fruit. Somewhat behäbiger service. read more
  • Room
    4.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    3.0
  • Service
    3.7
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    2.5
    Overall condition of the pool area
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    2.0
  • Hotel
    4.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Scott
Wow, what a stay

  • 5.6 / 6

  • Recommended hotel
  • Couples
  • Other stay
  • April 2011
We stayed for one night, but ould have loved to stay for longer. Yes, it's a bit pricey, but at least it's really worth it. We saw dumps that were only charing 20% less. So the money is well spent. The pool is gorgeous and very appreciated after a scorching day in the city. the hotel is located right smack in the middle of town, make sure you get a room a bit away from the junction. Our shower faucet didn't work properly. The handyman was there in 3 minutes and within 10 minutes he had exchanged the complete (!) ... faucet and everything was great again. That is service! We didn't eat at the hotel, but they had live barbecuing and it looked fantastic. Instead we went to Amarro, which was unbelievably good. We woould most definitely recommend this hotel. It is worth that bit more. read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Peter
Wonderful archived

  • 5.5 / 6

  • Recommended hotel
  • Couples
  • Translated
  • City break
  • January 2011
everything was exemplary! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    4.0
    Overall condition of the pool area
    4.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    4.8
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    3.0
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Manuela
Great hotel in the center of Merida archived

  • 5.4 / 6

  • Recommended hotel
  • Couples
  • Translated
  • City break
  • January 2010
The rooms are amazing. Even in the bathroom is a bathtub nominated finen. The rooms were well furnished with everything, which one needs: hair dryer, television, outlets with us, ... The restaurant is highly recommended, but there are also very nice restaurants in the center of Merida to find and only a short walk away. You are right in the center and at night the Street closed for pedestrians, the taverns have live music from their chairs and tables on the street. The staff-except for the staff at the front desk, were very friendly and helpful. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    4.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    4.0
    Overall condition of the pool area
    4.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.7
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    5.0
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