Hotel Catalonia Playa Maroma^{(4 stars)}

Size of the bathroom

5.0

Cleanliness & linen change

6.0

Room amenities (TV, balcony, safe, etc.)

6.0

Size of the room

6.0

Atmosphere & furnishings

6.0

Quality of food and drinks

6.0

Overall cleanliness in the restaurant and in the dining areas

6.0

Variety of food and drinks

6.0

Competence (handling complaints)

6.0

Reception, check-in & check-out

6.0

Friendliness and helpfulness

6.0

Staff's knowledge of foreign language

5.0

Quality of the beach

6.0

Overall condition of the pool area

6.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

5.0

Condition of the Hotel

6.0

General cleanliness of the different areas

6.0

Proximity to shopping areas

3.0

Distance to the beach

6.0

Transportation connection and available excursions

5.0

Other leisure activities available

6.0

Size of the bathroom

5.0

Cleanliness & linen change

6.0

Room amenities (TV, balcony, safe, etc.)

5.0

Size of the room

5.0

Atmosphere & furnishings

5.0

Quality of food and drinks

4.0

Overall cleanliness in the restaurant and in the dining areas

6.0

Variety of food and drinks

5.0

Competence (handling complaints)

6.0

Reception, check-in & check-out

4.0

Friendliness and helpfulness

6.0

Staff's knowledge of foreign language

5.0

Quality of the beach

6.0

Overall condition of the pool area

6.0

Child care or playground

6.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

5.0

Family friendliness

6.0

Condition of the Hotel

5.0

General cleanliness of the different areas

6.0

Proximity to shopping areas

2.0

Distance to the beach

6.0

Transportation connection and available excursions

2.0

Restaurants & bars in the area

2.0

Other leisure activities available

2.0

Our normal room met completely our expectations. That we have no flatscreen tv had, didn't bother absolutely not. Also with the room service we were very satisfied. Already with the terms of the clean room we were with a towel figure surprised. Towels and linen were changed regularly. The mini bar was refilled daily. Small tips were immediately with new towel figures' rewards '.

The breakfast buffet in the main restaurant left in our opinion nothing to be desired: from the different breads, bacon and scrambled eggs, sausage and cheese, pancakes, fruits and desserts, in addition to freshly squeezed juices, everything was present in sufficient quantity or refilled. The lunch in the grill and snack restaurant 'Tortuga' met our requirements completely in good quality. Tasty evening buffet after issues presented and offered so also a lot of variation. That the issues weekly repeat was normal for us and turned also no problem dar. The assortment at the bars was of high quality. Very many branded spirits made the selection not bleaches. The bar staff kept also with large crush always good mood. The service always took place in a completely correct order without attention to the color of the all inclusive ribbons. Privileged guests waited for their drinks as long as 'Otto normal '.

The diligence and the friendliness the hotel staff from the bellboy to the gardener only in the highest praise. Where you can see in Germany a waiter, the at a run his job done? When the young lady at of the lobby at the check-in said, our day of arrival also my birthday was, sent you, unnoticed by us, their colleague los, the me then with candles-pies surprised. Then sang the lobbydamentrio still 'happy birthday'. Whom it disturbs with so much warmth, that no of the staff german understood? With a little goodwill and our english/spanish mix we had immediately best contacts with the animation team. Here i would like to also brenda and Alice highlight, but also the french animatorinnen Laura and Dominique, as well as Carlo not go unmentioned. Thanks to the whole team for a great vacation and for the fantastic evening shows.

The ambitious entertainment team offered entertainment for any taste. The offer stretched from the spanish course on yoga and staffelspiele to for. I would particularly like to highlight the high quality the evening shows. The all-inclusive package includes a water sports. The guest the possibility, by kayak or with a catamaran ' hobycat' the caribbean surf to explore. However, for the catamaran sailing always a accompanying guide required. As sailors with 50-year-old practice i already doing something 'tricked' before. In the neighboring hotel the sailing so individually, as we from other holidays in Mexico knew. The necessary knowledge was, could alone on his sail start. However we had also no problems with our guide and standbetreuer ismäl, the a very good job made.

During our stay in november/december 2012 we have no trace of a ' mehrklassengesellschaft' found. The aforementioned privileged guests had in the main restaurant their separate Areal with a private operator, however, we can absolutely not say, that we than 'normal' longer for our beverages to wait had. The self-service in the privliged area was done by the same buffets, as for all other guests also. With the much more guests from France, Italy, Spain and Nordamerika we felt at any time at a disadvantage. We had friendly and very diligent staff throughout a good relationship. However, we had from the mexican waiter also no german knowledge expected, but us with our decades old english and a few spanish phrases from the travel guides informed. The worked perfectly and also a lot of fun. The einweiserinnen Sonia and ana from the main restaurant, even our dictionary lent, few german words for their use herauszuschreiben. It was once again confirmed: as one called in the forest, so it echoes also again. The portions and drinks in the specialty restaurants we cannot make a statement. Because of the good food and proximity to our hotel we had to stay all meals in the evening in the main restaurant restaurant. I would like now to after this lengthy opening speech, but to my actual assessment will be. The hotel Catalunya Playa Maroma consists of a fantastic realized symbiosis between nature and economic use. The complex features approximately 400 rooms in mexican style, in six two-to three-wohnkomplexen decorated in the jungle have been integrated. This lodging buildings consist of around with a lot of attention to detail designed and superbly maintained parks arranged. Many coatis, a waschbärenfamilie, as well as a variety of bird life stress the focus on nature the hotel added. The standard rooms are equipped with balcony or terrace, air conditioning, safe, bath or shower, toilet, hair dryer, telephone, cable tv (unfortunately only Deutsche Welle) and a mini bar with soft drinks. The types of people are quite mixed. To the already mentioned nationalitätenmix we met on holiday-makers from the Switzerland, Austria, England, Sweden, as well as some from Poland, Czech Republic, Russia and the Ukraine. For the all-inclusive is possible the guests the main restaurant ' pajarito', three specialty restaurants and a french creperie adjacent to the hotel, the also pizza offers, available. Thirsty guests are during the day at the beach bar 'palopa', and around the hour in the lobby-bar well served.

The Playa maroma is the most beautiful beach section of the whole Yucatan-peninsula. Powder sugar sand makes the baden and the sports on the approximately 80 meters broad beach to the pure pleasure. Since it was close to the airport Cancun ( circa 35 kilometer) takes the transfer to the hotel only half an hour. The center from Playa del Carmen is also only 20 kilometer away. Unfortunately there is no shuttle service of the hotel, so that one for a shopping excursion will need taxis to your destination is. The beach and the pool area from of the lobby about 300 meters away. The very clean held main path leads directly through the natural jungle, whose possierliche residents, the coatis, every passers-by personally welcome. From this main path branches the entrances to the wohnpark can use a from. Shortly before the pool Areal the small shopping area and the spa and wellness area. After handtuchstand crossed a bridge the main pool, before one to the next to a hot tub nearby shallow children's swimming pool,. At the pools as well as at the caribbean dream beach you will find almost always a free beach chair. Especially we noticed a wheelchair, with boards fortified beach access on, the right for disabled reserved pool chairs led.

Oje the rooms. As first room we had the 3112 and we experienced the first ugly surprise. In the new revaluation surplus that relates to room, expected us several on the floor lying dead cockroaches as empfangskomitee. At night we had to then but lsogar say, that we are not the only live inhabitants of this room and some cockroaches probably the giftkeule of the pest have resisted. So well, all inhabitants of the room survived this 1st night finally, and the next morning we went to the front desk and asked a new room. This 3303 we had an extreme noise from the neighboring hotel and every morning a ants invasion in the bathroom i was each morning the mass murderer, until we finally free in a privileged room could move which otherwise 40 Dollar extra costs. You believe it or not, but the room was exactly the same as the two other, just clean and had a lcd tv. For what you pay as extra, for the cleaning and the sole exklusivwohnrechte?

The food in all restaurants was usually acceptable and there is also enough choice, but all meals to 90% cold or lukewarm. There passes one the appetite. There are always huge portions precooked then at the buffet not really kept warm,. (for example pasta, on demand there were from the staff there is absolutely no willingness (by the grim dastehenden chef) a portion of pasta in the pan again briefly to warm up! Truly amazing! The food in 3 à la carte restaurants for the normal guests is good but, the portions way too small. The wine in the 4 à la carte restaurants cost extra (depending on the type of the bottle between 15 and 30 $). Why please book all-inclusive? That is why we have also only 3 of us actually allotted 7 à la carte restaurants, used and were only 1 times at the italian, mexican and steakhouse and 1 times at the tapas restaurant on the terrace. This was by far the best, in terms of food, as well as especially from the handling or service.

The staff especially the female at the front desk was partly very rude, with a few positive exceptions. If you don't speak spanish or speak french, you will in general anyway ignored! Foreign language skills are very limited, in the service is even almost no english understood. The cleaning of the rooms only starting from the 2. week work the servicemangerin turned on. Before missing either time all towels or the room was not at all made as we at night from a tour returned. The mini bar refill was also gladly times forget! Complaints will not be ignored until you in the higher payments arrive. We and some other german speaking guests (germans, swiss, austrians) had during our stay many a time the clear impression, that we in this hotel are not welcome! Italian, spanish, french and americans were everywhere clearly preferred, it is at the front desk, in the buffet restaurant, à la carte restaurant or with the entertainers! Perhaps it is also because the in this hotel the origin of the guests already clear from the outset and for each clearly visible will be made. The color of the all-inclusive bracelets betrays the origin and thus the treatment. We have really never on the world experienced.

As mentioned very lovely beach and very wonderful pool, especially even for children, as both flat sloping. Of the entertainment you as german tourists throughout were deliberately cut or simply left if you are not a french or spanish was spoken, or the wrong armbandfarbe had (exceptions was Alice and brenda) beach chairs and shady spots there is both at the beach, as well as by the pool always enough. The chairs at the beach are but very worn out and should be urgently renovated, what, the one also completely flat could adjust as by the pool.

The hotel is a typical all-inclusive resort which very nice in the jungle is integrated. The rooms are along a tropical grown zugangsweges from the front desk to to the beach laid out. Unfortunately it is quite clear in spanish, italian and french hand. The resulting noise level of the guests was at the beach and in the restaurants partly nerve slaying. A 3 class society in this hotel is not to deny. Come first all privileged guests, dannkommt for a long time nothing, then the remaining guests from Spain, Italy, France and the USA/Canada, then it was again all for a long time nothing until the poor guests from the other countries! Not once presented we would such a thing again repeated! The highlight was the we in the à-la-carte-restaurants with their pitiful small portions no seconds got, very in comparison to other clientele (privileged, italian, spanish, french, americans, and so on)

The hotel is located great in the jungle and has a really very nice beach and adjacent, probably one of the most beautiful in the whole Yucatan-peninsula. The many noses and racoons on the complex sweeten the morning, as well as the entire stay. The area is very nicely kept and the garden very well maintained. For those seeking relaxation actually very well situated, because the hotel rather apart from the hustle and bustle.

The double room is big enough, the mini bar (non-alcoholic drinks) was refilled daily. The bathroom is relatively small, but that didn't bother us. A coffee maker, we had in the room, but they did not use it.

On the complex there are 3 restaurants. The steakhouse and mexican we tried-both tasted good for us. The buffet was presentable and all the food was tasty. Only the quality of the drinks could be better. The cocktails were partly not edible, the beer was of poor quality.

The staff was very hard-working and friendly. The room was clean. English almost all. Excursions in the hotel be booked, are however somewhat more expensive. We booked our trip in Playa del Carmen booked.

There was for the whole day programme, the entertainers were but not annoying. We enjoyed the facilities however not used. The beach we really liked, he was clean and the sea lovely turquoise. We had not a problem in the morning still a beach chair to get.

The double room was clean, all-inclusive was good, wi-fi in the room always functioned. The staff was very hard-working and friendly. We really liked the food and was diverse. The cocktails were however partly unenjoyable and the beer watered. The entertainers were always present, but not pushy. There was the matching entertainment for everyone. Since we in the november were there, there were only a few families with children.

The airport is three-quarters of an hour away, aircraft noise was zero. Since the resort somewhat remote is, the night life in limits. To Playa del Carmen there are 18 kilometer with the taxi. Restaurants nearby there is not. For us the ok, we have everything what we wanted on the complex found.

Size of the bathroom

5.0

Cleanliness & linen change

5.0

Room amenities (TV, balcony, safe, etc.)

5.0

Size of the room

5.0

Atmosphere & furnishings

6.0

Quality of food and drinks

5.0

Overall cleanliness in the restaurant and in the dining areas

4.0

Variety of food and drinks

5.0

Competence (handling complaints)

4.0

Reception, check-in & check-out

5.0

Friendliness and helpfulness

6.0

Staff's knowledge of foreign language

6.0

Quality of the beach

5.0

Overall condition of the pool area

5.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

6.0

Condition of the Hotel

6.0

General cleanliness of the different areas

5.0

Proximity to shopping areas

3.0

Distance to the beach

6.0

Transportation connection and available excursions

4.0

Restaurants & bars in the area

4.0

Other leisure activities available

4.0

Large and clean rooms, somewhat in need of renovation. Mini bar filled up every day. We had small inhabitants in the room, mini ants on the walls and sometimes even partially on the furniture, which nothing special bother us. Safe is free, you could make phone calls from the room to Germany for a Dollar the minute. In the bathroom there was no sufficient ventilation and no toilet brush.

The food has us rather disappointed. We have to do more local cuisine desired. It was on the italian guests, with about 5 sorts pasta and 6 sorts of pizza every evening. The theme nights were not really issues \u263a there were maybe 2-3 matching dishes. The food was mostly so long, that most of the already withered and rather lukewarm-cold. Tasty one was it not also our case, hardly seasoned, quite location. The only good things were the desserts. In the snack bar at the beach (Tortuga) the food was was almost always dry, cold and one had sometimes the feeling, that the food from the day before on the next day again served. We have once the à-la-carte restaurant (mexican) use and were very satisfied. Despite all you always an alternative found, so that you always got full.

Here there were no complaints. We did not know, how one the service better make could. English however not each coworker. A few spanish words you should already know, could only be an advantage.

Here one will not boring. The entertainers gave a lot of effort, are but not pushy. There was a gym with sufficient equipment, the also very clean was. The pool has an optimal size is warmer than the hot tub \u263a There were couches more than enough, maybe even too much. Itself at 10 o'clock in the morning, you could have a place in the shade found. Internet access was in the whole hotel, itself in the room free of charge, partially even at the beach, depending on how the wi-fi connection was. In the hotel there are some shops, where you can find that you need to humane prices.

A straightforward hotel complex with a good layout the zimmerblöcke. Very quiet and well-kept complex in general. Everything was very clean. No complaints. The hotel is 80% from italian guests. The remainder divides on into french, russians, americans and very few germans guests. As already several times mentioned, you can get a upgrade to privileged make, which in our opinion completely unnecessary and what we are glad, that we did not do that. The only advantage the room, which from the condition better should be, as the standard room. We thought however that the standard room completely sufficient, since one anyway hardly in the room can hang out.

The distance to the airport amounts to about 40 minutes (cancun). The beach is right under your nose. The next town is Playa del Carmen, approximately 20 minutes out. Either with a taxi or with the small white buses (collectivo), the main street drive to reach. The so-called 'schotterpiste', the already several times mentioned, is an absolute disaster. At night it is impossible this way to walk, since there was neither paved still is lit. Thus one is dependant on the taxi. One had the possibility a taxi to the main road to take (1.5 kilometer, on foot circa 20 minutes) cost 70 pesos = circa 5 Euro and from there with the collectivo to Playa del Carmen cost 20 pesos per person one way = about 1,30 Euro or right with the taxi to Playa for 225 pesos = circa 15 Euro for one way. In our opinion the journey is until the main street specially expensive, so you just with the taxi continue to to Playa drives, since the taxis had a cooperation with the hotel have. We found it was a rip-off!

We had 3. a double room and the was size wise more than adequate. Air conditioning and fan was in the room available and worked very well. The mini bar was daily with water and soft drinks refilled, the all-inclusive were. Our room was cleaned daily and also well.

There is a buffet (breakfast, lunch and dinner) and three à la carte restaurants, the all-inclusive were. The mexican restaurant was not anything for us. That's why we were only there once. The steakhouse and the italian were very good. But also the buffet was very good. Here there was always something different and often theme nights (for example France, Mexico or Japan). Also the restaurants are very clean and the service very pleasant and accommodating.

We had no problems with the staff. When we problems with the safe or the door lock had, were immediately technician to the place. We called in english, since most of the staff could not speak german. But it didn't bother us.

The pool area is very beautifully built and there are here and at the beach chairs and umbrellas free available. The beach is very beautiful and actually exactly like we had a Karibik beach presented. White sand and turquoise water. At the beach you could also various water sports, like for instance jet skiing or diving, take advantage of. And the entertainers were naturally also and have for example beach volleyball offered. Also here everything was always very clean. Unfortunately was on a couple of days storm and it was a lot of seaweed to the beach washed. But also were the employees from the hotel tried everything removed as soon as possible.

The hotel is really very nice. It consists of several smaller houses and is in the jungle built. The rooms were cleaned daily and also well. Also the rest of the hotel (lobby, restaurant, pool...) Is always clean. Mainly we have italian and french guests. Accordingly was the entertainment also not on german. You could still take part in everything, if you wanted, as it was in english. Of average age i was surprised. There were very lots of young people (i guess between 20 and 30) in the hotel.

From the airport we are about 30 minutes and were then already at the hotel. To Playa del Carmen it was even a bit less. We had the luck and the complex in the our room was, was very near to the beach. We had only once by the pool long and were already there. Of course, that was very good. But also otherwise i found were not very far. One could everything (restaurants, pool, beach...) Good.

We had a honeymoonsuite and as such I shall take these category also evaluate. The bed was simply a dream. A king size -bed with one determine 40 centimeter thick mattress for maximum sleeping comfort catered for. Shower and wash area functional and mexican style. On the terrace it was with a jacuzzi a highlight, the fully -impression very positive abrundete.

The gastronomy was good. One must clear say, that it in a five-star hotel in Turkey better food there, which I did then as very good would. However you must clear say, that the food in catalunya certainly is not bad, but as already mentioned: good. I have found nothing I not at all tasted. You always find something, which tasted really very good and one thus afterwards content from restaurants could be. The à la carte restaurant are our opinion not worth the visit, as there is just wait for your meal than in the buffet restaurant and the quality is not better than in the buffet restaurant. Here I must however the tapas restaurant gut. What they offered was real top-class it prevailed therefore an entirely positive impression in all restaurants.

Also here you can with quiet some give the full score, since I don't know how the service even better could. Every employee is exceedingly friendly ( without ever seeming fake). It begins at check in on, where will be charged the luggages decreased and to the room to be brought, after a quick and smooth check in. In the restaurants and at the beach is the service unsurpassable in our opinion. With which friendliness and swiftness there the guest is just commendable and exemplary. Drinks at the chairs at the beach enough, everyone asks for (and it is still so canceled) was fulfilled, both at the beach, as well as in the restaurants.

We didn't use the pool, exactly like also the entertainment of us no attention has received. We just the beach enjoyed, the really simply dreamlike is. No rock and crystal clear water speak for themselves. However we had on some days quite high waves (2 meters) which something variety in the daily beach-visits came. I liked it infinitely a lot of fun just in the waves partying and from the waves overruns to be.

The hotel is in the middle of the jungle and of the main street after about half kilometer on a gravel road to reach. These embedded in the jungle gives the hotel a really special character which relaxation factor once again enhanced. ( so we have it in any case felt). The whole complex is very picky well maintained in terms of garden- and gardens.

In our opinion was the location perfect for about this hotel from excursions to start to places on the whole Yucatan peninsula, since you just between Cancun and Playa del Carmen is located. Furthermore is the location on one of the most beautiful beaches Riviera Maya for themselves speaking.

Size of the bathroom

6.0

Cleanliness & linen change

6.0

Room amenities (TV, balcony, safe, etc.)

6.0

Size of the room

6.0

Atmosphere & furnishings

5.0

Quality of food and drinks

5.0

Overall cleanliness in the restaurant and in the dining areas

5.0

Variety of food and drinks

5.0

Competence (handling complaints)

3.0

Reception, check-in & check-out

4.0

Friendliness and helpfulness

6.0

Staff's knowledge of foreign language

3.0

Quality of the beach

6.0

Condition of the Hotel

5.0

General cleanliness of the different areas

5.0

Proximity to shopping areas

4.0

Distance to the beach

6.0

Transportation connection and available excursions

5.0

Restaurants & bars in the area

2.0

Other leisure activities available

3.0

Size of the bathroom

5.0

Cleanliness & linen change

5.0

Room amenities (TV, balcony, safe, etc.)

6.0

Size of the room

6.0

Atmosphere & furnishings

6.0

Quality of food and drinks

5.0

Overall cleanliness in the restaurant and in the dining areas

6.0

Variety of food and drinks

6.0

Competence (handling complaints)

5.0

Reception, check-in & check-out

5.0

Friendliness and helpfulness

6.0

Staff's knowledge of foreign language

5.0

Quality of the beach

6.0

Overall condition of the pool area

6.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

5.0

Family friendliness

6.0

Condition of the Hotel

6.0

General cleanliness of the different areas

6.0

Disabled-friendly

5.0

Distance to the beach

6.0

Transportation connection and available excursions

6.0

Other leisure activities available

6.0

Size of the bathroom

4.0

Cleanliness & linen change

5.0

Room amenities (TV, balcony, safe, etc.)

4.0

Size of the room

4.0

Atmosphere & furnishings

4.0

Quality of food and drinks

4.0

Overall cleanliness in the restaurant and in the dining areas

5.0

Variety of food and drinks

4.0

Reception, check-in & check-out

4.0

Friendliness and helpfulness

6.0

Staff's knowledge of foreign language

3.0

Quality of the beach

6.0

Family friendliness

5.0

Condition of the Hotel

5.0

General cleanliness of the different areas

6.0

Disabled-friendly

6.0

Proximity to shopping areas

4.0

Distance to the beach

6.0

Transportation connection and available excursions

5.0

Size of the bathroom

5.0

Cleanliness & linen change

5.0

Room amenities (TV, balcony, safe, etc.)

5.0

Size of the room

6.0

Atmosphere & furnishings

5.0

Quality of food and drinks

5.0

Overall cleanliness in the restaurant and in the dining areas

5.0

Variety of food and drinks

5.0

Reception, check-in & check-out

4.0

Friendliness and helpfulness

4.0

Staff's knowledge of foreign language

3.0

Quality of the beach

5.0

Overall condition of the pool area

5.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

5.0

Family friendliness

6.0

Condition of the Hotel

5.0

General cleanliness of the different areas

5.0

Proximity to shopping areas

4.0

Distance to the beach

6.0

Transportation connection and available excursions

4.0

Restaurants & bars in the area

6.0

Other leisure activities available

5.0

Size of the bathroom

4.0

Cleanliness & linen change

5.0

Room amenities (TV, balcony, safe, etc.)

4.0

Size of the room

5.0

Atmosphere & furnishings

3.0

Quality of food and drinks

2.0

Overall cleanliness in the restaurant and in the dining areas

4.0

Variety of food and drinks

3.0

Competence (handling complaints)

5.0

Reception, check-in & check-out

5.0

Friendliness and helpfulness

5.0

Staff's knowledge of foreign language

4.0

Quality of the beach

6.0

Overall condition of the pool area

4.0

Condition of the Hotel

5.0

General cleanliness of the different areas

5.0

Disabled-friendly

5.0

Proximity to shopping areas

2.0

Distance to the beach

5.0

Transportation connection and available excursions

2.0

Restaurants & bars in the area

1.0

Other leisure activities available

2.0

Size of the bathroom

6.0

Cleanliness & linen change

6.0

Room amenities (TV, balcony, safe, etc.)

6.0

Size of the room

6.0

Atmosphere & furnishings

5.0

Quality of food and drinks

6.0

Overall cleanliness in the restaurant and in the dining areas

6.0

Variety of food and drinks

6.0

Competence (handling complaints)

6.0

Reception, check-in & check-out

6.0

Friendliness and helpfulness

6.0

Staff's knowledge of foreign language

4.0

Quality of the beach

6.0

Overall condition of the pool area

5.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

4.0

Family friendliness

5.0

Condition of the Hotel

6.0

General cleanliness of the different areas

6.0

Disabled-friendly

6.0

Proximity to shopping areas

4.0

Distance to the beach

6.0

Transportation connection and available excursions

5.0

Restaurants & bars in the area

4.0

Other leisure activities available

5.0

Size of the bathroom

4.0

Cleanliness & linen change

6.0

Room amenities (TV, balcony, safe, etc.)

5.0

Size of the room

5.0

Atmosphere & furnishings

4.0

Quality of food and drinks

4.0

Overall cleanliness in the restaurant and in the dining areas

4.0

Variety of food and drinks

4.0

Competence (handling complaints)

6.0

Reception, check-in & check-out

6.0

Friendliness and helpfulness

6.0

Staff's knowledge of foreign language

6.0

Quality of the beach

6.0

Overall condition of the pool area

6.0

Child care or playground

6.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

5.0

Family friendliness

5.0

Condition of the Hotel

5.0

General cleanliness of the different areas

5.0

Restaurants & bars in the area

3.0

Distance to the beach

6.0

Transportation connection and available excursions

4.0

Other leisure activities available

5.0

Size of the bathroom

5.0

Cleanliness & linen change

6.0

Room amenities (TV, balcony, safe, etc.)

6.0

Size of the room

6.0

Atmosphere & furnishings

6.0

Quality of food and drinks

6.0

Overall cleanliness in the restaurant and in the dining areas

6.0

Variety of food and drinks

6.0

Competence (handling complaints)

6.0

Reception, check-in & check-out

6.0

Friendliness and helpfulness

6.0

Staff's knowledge of foreign language

6.0

Quality of the beach

6.0

Overall condition of the pool area

4.0

Child care or playground

5.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

5.0

Family friendliness

5.0

Condition of the Hotel

6.0

General cleanliness of the different areas

6.0

Disabled-friendly

6.0

Proximity to shopping areas

4.0

Distance to the beach

6.0

Transportation connection and available excursions

6.0

Restaurants & bars in the area

4.0

Other leisure activities available

6.0

Size of the bathroom

4.0

Cleanliness & linen change

4.0

Room amenities (TV, balcony, safe, etc.)

4.0

Size of the room

4.0

Atmosphere & furnishings

4.0

Quality of food and drinks

3.0

Overall cleanliness in the restaurant and in the dining areas

3.0

Variety of food and drinks

3.0

Competence (handling complaints)

2.0

Reception, check-in & check-out

3.0

Friendliness and helpfulness

4.0

Staff's knowledge of foreign language

3.0

Quality of the beach

4.0

Overall condition of the pool area

4.0

Child care or playground

3.0

Family friendliness

5.0

Condition of the Hotel

4.0

General cleanliness of the different areas

5.0

Distance to the beach

5.0

we had not a renovated rooms but for us it was enough. It was very modern, but it was clean and as you almost never in the room is, it was fine for us perfectly.

We were in all restaurants (except the seafood-Specialty restaurant, since we did not seafood food). We enjoyed the food always tasted very good and we had both represent absolutely no health complaints. The waiters all are very nice and accommodating. the cocktails were also very good-only the, you at the pool bar was given, were too strong.

the staff were always friendly and you got along with English very well. The rooms were always clean. US is once a battery under bed rolled, the we could not find the cleaning of the rooms this was on the bedside table. Additional services we didn't use it.

the animation team was very pleasant if you say, that you don't interested is, let you in peace (which we found was very much appreciated). I had the impression, ending up in the hands of the guests very good arrival. as mentioned the beach was a dream- the pool is perfectly adequate and was mostly empty. At the beach are always enough beach chairs at the pool were always quickly (I have only seen-never by the pool location, the beach is nice).

The hotel blends in my opinion very good the area a-is totally in the'jungle' built. The grounds of the hotel was fantastic-very well-kept and very nice. It was also always everything clean and well maintained. the majority of the guests were French. German speaking guests there were only a handful of.

The beach in front of the hotel is simply a dream very, very beautiful, better Sand. The beach was flat, the water was very clear and clean. we had for 3 days an hired car (stayed in Playa del Carmen, Tulum and coba) and two trips (Chichen Itza and island contoy) on tour operators booked. For us it was perfect! I personally have the hotel because of the situation selected-I wanted no 100 hotels in a row and so it was perfect. To Playa del Carmen, you don't need long-we are even with the collectivo (about 35 pesos/person) and with the taxi (225 pesos about) risks.