Hotel Grand Bahía Príncipe Tulum(4.5 stars)

Playa Aventuras Akumal. Crtra. Chetumal - Cancun, Km. 251 77760 Riviera Maya View on map

Average rating

362 hotel reviews

    Rating by categories

  • Hotel in general
    5.4
  • Room
    5.2
  • Service
    5.2
  • Location
    4.9
  • Food and Drinks
    5.3
  • Sport & entertain
    5.2
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95 reviews for this hotel sorted by travel date
Uwe
Wonderful vacation - as before!
  • Recommended hotel
  • Families
  • Beach holiday
  • April 2014
Visited the Bahia Principe ressort in Akumal for the 8th time in three years - excellent opportunity to relax and wind down. this time, for the 1st time at the Tulum hotel (of the four hotels on the ressort). as before, magnificently enjoyed staying in the ressort. great food (never had the slightest problem throughout all of my visits as some others here have claimed - thanx, chefs!), very engaged and friendly personnel, great variety of a la carte restaurants with different themes - loved the extra treat at the 'le gourmet' (thx, chef!). What to still improve? 1. Trolleys: ... some people struggle with finding the right on-ressort trolleys going to the other hotels (Coba, Sian Kaan, Akumal) - while the trolleys do carry signs with their destinations (which hotel) in front, these signs are not consistently changed directly upon arrival to show the next destination. For instance for the Coba-Tulum shuttle, when arriving at Coba Hotel, the sign at the trolley should immediately upon arrival be changed to 'Tulum' - so the guests waiting at Coba to go to Tulum immediately realize which the right trolley for them is. Can be simply resolved by training of the trolley drivers and consistency applied in changing the signs thereafter. 2. Consistency in Room Service and Mini Bar backfilling: sometimes shampoo (or next time something else) was missing, or a drunk diet coke was replaced by beer rather than diet coke a little checklist for those to do this job would help with the consistency (a little trick would even be to backfill for instance two diet cokes when one is gone - concluding that the guests obviously like that drink) 3. At this trip, I for the 1st time witnessed that staff actually did remove towels from the always constrained sun chairs - please continue to do so! if people are so eager in reserving sun chairs they could at least leave something personal in addition to simply the towels it is a bad habit to reserve sun chairs for half a day without showing up ! Thank you to the entire staff and management for always going the extra mile to make any trip and visit to Bahia Principe in general - and this time to the Tulum Hotel in particular - soooo relaxing and pleasant! read hotel review
  • Room
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    5.5
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Distance to the beach
    6.0
    Other leisure activities available
    6.0
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Alexander
Mexico - grand Bahia princip Tulum - simply top
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • March 2014
There was nothing we missed. everything really madly the best. Including the excursions overall (own direction and over travel agency) it was a very beautiful holiday. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.8
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Karin
Dream holiday at the hacienda club Tulum.
  • Recommended hotel
  • Singles
  • Translated
  • Beach holiday
  • January 2014
An absolute top hotel, however we had also the upgrade of the hacienda clubs Tulum and the extra costs not regret it, since in the huge from 3 hotels existing area a private pool and probably the most beautiful beach section exclusively available. Given the overall about 6000 guests very highly recommended! We have also made the many theme restaurants in all three properties unlimited use, by a perfect organised transport small elektrozüge in shortest time attainable are. Regarding the quality of the food and drinks, the friendliness of the staff and the cleanliness of the whole area, as well ... as the beach and the rooms, you could only the absolute best value issue. Nothing for bargain hunters, but the price-performance ratio was absolutely in order. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    4.0
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Simone
A little piece of paradise.
  • Recommended hotel
  • Friends
  • Translated
  • Beach holiday
  • December 2013
Absolutely recommended hotel area, the something for every taste has to offer. If you want to enjoy a relaxing holiday in a small paradise searches, should fly there. We were not the last time here! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    5.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
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Andy
Hotel was ok. Food was always fresh. Rooms are large.
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2013
Hotel the last 3 years were good. One 7 days daily in the evening with various shows. There are 7 days different issues in the buffet-style restaurant. After 7 days it from the previous week. You can the hotel akumal and coba use, but also the same showtänzer as the Tulum. Thus, it is in the evening after a week already boring. Otherwise the hotel is great. There were so nothing to complain about. Was always renovated and the standard of grand Bahia looked. Travel best not book it through the hotel, but with a minibus for 3.-Euro / ... person in the city. There you can again 10-20% bargain and the prices are from hausauf already 20% cheaper than in the hotel. Pay everything with us Dollar or Peso. Not with Euro. Rooms are super. The mini bar is equipped daily again. Animals from towels you should not be. There one gets only in 2 weeks 2 times which. Not even for the greeting stood a small insects on towels. What i did not bother us, but what i think in such a hotel belongs. You have a tv with german channels in the room. The was ok. Pools were always very clean. Beginning december were also a few americans there. Most of the guests were from Canada. Little Germany, Austria, France, Italy. read hotel review
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    4.3
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.3
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    6.0
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Matze
Beach holiday.
  • Recommended hotel
  • Singles
  • Translated
  • Beach holiday
  • December 2013
Perfect for a beach vacation. Unfortunately rocks near the beach, to jump into the water it was enough but still, only with swimming, it will be difficult. General in december very windy but also pleasant temperatures. Sport i did not make. Miguel the bartender asked already in the morning around 10:00 a. m., whether you have a Tequila would like to ☺ read hotel review
  • Room
    5.3
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    4.7
    Quality of the beach
    4.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    4.7
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
  • Location
    5.3
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    4.0
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Margot
Cancun - a paradise.
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • December 2013
Competent, helpful, friendly staff in all areas; even the hard-working gardener smiled and greeted. The lobby is bright and spacious. Much staff was constantly on the keep clean all public areas. The rooms are very clean and hygienic. The beach is very well maintained and is served from morning 8:00 a. m. until evening 17,00 from service kept clean. Rescue floats are the whole day on the beach, bear a light wetsuit and are indeed immediately with assistance for poor swimmers in the water. -the swell is in part quite stormy -. The kitchen is outstanding, the waiters ... and waitresses are very efficient and helpful. The hotel bar is very well trained bar staff stocked. Any mix desire can be fulfilled. The open-air disco about 800 meters from the hotel in a 4 - since courtyard furnished; so it is at night in the living room of the hotel quiet. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Helmut
Dream hotel, dream beach, just great!
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • December 2013
Unforgettable holiday in Mexico! For every highly recommended. It was really an absolute dream! From day one to day eight it was the greatest holiday, the one can! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Distance to the beach
    6.0
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Cris
Good family vacation
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • June 2013
Was a really beautiful vacation. Always again. Very beautiful hotel, direct beach location, good food. It could be more shopping soutenant. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.2
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Silvia
Nice vacation in Mexico
  • Recommended hotel
  • Families
  • Translated
  • Other stay
  • April 2013
Super nice, well-kept facility, the employees are very friendly and willing to help. The restaurants just at the beginning of your holiday book since the utilization is very high. The reef at the hotel is for snorkelers locked and shall be monitored by the hotel. The hotel complex is very environment, we found the super. Conclusion: we will definitely go again as everything is right. read hotel review
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    4.8
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    5.5
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    6.0
  • Location
    5.5
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Julita
Great hotel, perfect location
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • March 2013
Very beautiful hotel, very well maintained facilities. The guests came mainly from the USA and Canada, a few from Germany. There were shopping possibilities right at the hotel. read hotel review
  • Room
    6.0

    The room was big enough. There was no reason, something to complain about. At the room cleaning there was nothing to complain about.

  • Gastronomy
    5.0

    In the hotel there was a large main restaurant (restaurant Yucatan- buffet with international cuisine) and beach restaurant. Even if you late to eat is, everything is sufficiently available. Very varied breakfast! The lunch and dinner were okay, everyone could which for itself find. We also have 6 time à la carte dinner. Altogether there are within the entire area about 14 specialty restaurants, with the reservation (public room/lobby) can visit. The food à la carte was great tasty! The following restaurants we have visited: Restaurant mediterráneo (in coba hotel) Portofino restaurant (in coba hotel ) - italian cuisine - very recommendable Restaurant pescador (in coba hotel)-seafood - very recommendable Restaurant mikado (in coba hotel ) - japanese cuisine. Here you can a showtisch (knives-, fire show at the table) book. Restaurant Don Pablo (in the Tulum hotel)-gourmet, unfortunately with very slow waiter Restaurant Tequila (in the Tulum hotel ) - very good grilled meat

  • Service
    6.0

    The staff was very good, quite fast, attentive and very friendly. With english and spanish, of course you got along well. German speaks here as well as none, but for us was of course, finally, we are in central america. Only with the travel guide you could speak german. We had no complaints, therefore we don't know how the situation.

  • Sport & Leisure
    4.0

    Entertainment was not intrusive. Every night there was a live band. Unfortunately every evening the same music. Here one could for more alternation concerned. The offered shows were unfortunately also very monotonous. Here was only the acrobatics show exciting and interesting. If you want to party, this is in the disco la rancherita do, daily from 23 o'clock. The swimming pool was nice-but they did not use it. The chairs at the beach were in sufficient quantity, in very good condition available.

  • Hotel
    6.0

    Very beautiful hotel, very well maintained facilities. The guests came mainly from the USA and Canada, a few from Germany. There were shopping possibilities right at the hotel.

  • Location
    6.0

    The transfer time from the airport takes about 1 hour. By bus (colectivo ) or taxi, the directly in front of the hotel were, one is about minutes in Playa del Carmen (costs indicated colectivo 35 pesos p. p per way). In Playa del Carmen you will find numerous shops of all kinds (clothes, restaurants, bars, souvenirs). To Tulum it was about 20 kilometer, to coba about 80 kilometer, to chichen itza about 200 kilometer. trips could be booked with the tour operator or on your own. Thanks to the excellent location of the hotel you can very exciting and many go on excursions. We recommend on own fist, indicated colectivo to Playa del Carmen to drive. The main shopping street 5. avenue runs parallel to the beach. Famous clubs are coco bongo, Bali club. With a colectivo you can also leave to the ruins to Tulum -costs indicated colectivo 35 pesos p. p per way. Tulum ruins are 8a 17 open. Inlet about 50 pesos. The ruins are right next to the sea - very nice! We have also two organised excursions to chichen itza and coba were made. The lunch be careful! If you like adventure, should definitely the xplor park visit. Xplor is nearby Playa del Carmen. Admission costs us 104 $, the money is however well laid out! Here you can funicular (zip-line) drive, with amphibians vehicles through the caves drive, in a cenote /cave swimming, cave rafting experience. Food and drinks including 75 us $can one also all photos on a usb buy. You can also amongst others adopted go on excursions: Xcaret-lalandia water Xel-Ha - kid-friendly water park, snorkelling, swim with the dolphins Hidden worlds-snorkeling, cenote abseiling, zip-lining, cenote diving Nature reserve sian Kaan Ek balam

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Stefan
Very good hotel in a great location
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • March 2013
Very nice and tidy hotel in a large, park-like garden in which you coatis, raccoons and rodents watch. The rooms are in 2-story buildings, each with 15 rooms (club hacienda). We had a double room, club hacienda booked. Difference to the normal superior rooms are extra bathrobes in the room, international press, private check-in at the klubanlage hacienda, unlimited green fees at the hotel's golf course, and separate pool area within the hacienda. Very good was the daily replenishment of the minibar in the rooms with beer, Cola, Sprite and mineral water. The guests came mainly from the USA, Canada ... and Mexico. Europeans, which then mainly from France were. A few from Germany. Shopping for snacks, like for instance batteries, suncream there is right at the hotel or in the hacienda dona Isabel with various bars and shops. read hotel review
  • Room
    5.0

    The room was big enough. There was no reason, something to complain about. The cleaning of the rooms was always top.

  • Gastronomy
    5.0

    We have for lunch and dinner only the buffet-restaurant Yucatan and a few times for breakfast the restaurant Tequila use it. The buffet-restaurant Yucatan has a very rich the offer for international cuisine with pizzabüfett, various pasta dishes, meat and fish from the grill, large salad bar and dessert buffet. Should here be something for everyone. For my taste the mexican buffet, in which it every day different fajita and tacokreationen gave, a bit bigger. All courts were very tasty and always sufficiently available. The waiters was always friendly, fast and courteous.

  • Service
    6.0

    The staff was very good, quite fast, attentive and very friendly. With english and spanish, of course you got along well. German speaks here as well as none, but for us was of course, finally, we are in Mexico. Only with the travel guide you could speak german. We had no complaints, therefore we don't know how the situation.

  • Sport & Leisure
    5.0

    We had always the pool in the klubanlage hacienda use. There is hardly any pushy entertainment or loud music available. Chairs and sunscreens there are both by the pool, as well as on the beach in sufficient number available. Every night there was a live band. Unfortunately every evening the same music. Here one could for more alternation concerned. The offered shows were unfortunately also very monotonous. Here was only the acrobatics show exciting and interesting. If you want to party, this is in the disco la rancherita do, daily from 23 o'clock. The swimming pool was nice-but they did not use it. The chairs at the beach were in sufficient quantity, in very good condition available.

  • Hotel
    6.0

    Very nice and tidy hotel in a large, park-like garden in which you coatis, raccoons and rodents watch. The rooms are in 2-story buildings, each with 15 rooms (club hacienda). We had a double room, club hacienda booked. Difference to the normal superior rooms are extra bathrobes in the room, international press, private check-in at the klubanlage hacienda, unlimited green fees at the hotel's golf course, and separate pool area within the hacienda. Very good was the daily replenishment of the minibar in the rooms with beer, Cola, Sprite and mineral water. The guests came mainly from the USA, Canada and Mexico. Europeans, which then mainly from France were. A few from Germany. Shopping for snacks, like for instance batteries, suncream there is right at the hotel or in the hacienda dona Isabel with various bars and shops.

  • Location
    5.0

    Grand bahia principe Tulum is located on the Riviera Maya, a coastline to the Karibik coast of Mexico in the state of quintana roo, approximately 130 kilometers south of cancún. The hotel beach is located at the Playa aventuras and is as all beaches in Mexico public. But no overcrowding of the beach run. Also pushy salesmen weren't there. The few zigarrenverkäufer were always friendly. The transfer time from the airport takes about 1,5 hours. By bus or shared taxi (Colectivo) directly in front of the hotel towards the Playa del Carmen or to Tulum (about 20 kilometer) drive. Mietwagenvertretung there is right at the hotel. The hotel complex actually consists of three 5 star hotels, the Tulum, the akumal and coba. Restaurants and bars in all units. If you between the hotels, bars, restaurants and the hacienda't want to walk, can the shuttle buses use, all of which few minutes by the entire area go. Outside the hotel is except the coastal road actually nothing. We booked excursions directly with our travel agency in the hotel booked. Highly recommend is here the Jeep-tour through the biosphere reserve Sian Ka'an. There you can sea turtles, dolphins and crocodiles in their watch. The trip related swimming in the emerald-green sea is wonderful Moreover, the trip to the Maya-cities cobá (one of the few Maya-pyramids, which still climbed may be) in combination with Tulum at. Unlike all other Maya-remains is Tulum right next to the sea and is therefore worth a trip. The 3. trip we made to Maya-city zone of chichen-itza. With an area of over 1500 hektrar is zone of chichen-itza one of the largest in yucatán. On the way back from zone of chichen-itza, we were still in a Cenote baden, which also a wonderful experience is. Due to the location of the hotel it is ideal for everyone, the still the great nature or Maya-cities to view. The day trips with about 6:30 a. m. started and we were at 19 o'clock in the hotel again. Other participants, which in the Playa del Carmen stayed, had around 3 to 4 hours bus transfer. The daily trips cost per person for zone of chichen-itza 160 €, coba and Tulum 120 € and Sian Ka'an 90 Euro. For the excursions were all entrances and a lunch included. The beach is very beautiful and cleaned daily. Just a few metres away from the beach with snorkel already fischschwäre watch. Because of the relatively lots of stones in the water, you should definitely take bathing shoes with you.

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Daniele
Would book it again at any time!
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • March 2013
Hi there, the entire area was really great! I would recommend it to anyone! Alone the selection of restaurants and bars the area, and in the price already are included, as well as the excursion possibilities and the beach are really worth seeing! read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.2
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    6.0
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Lukas
Very bad Gran Bahia, not 5 stars, not 4 stars
  • Hotel not recommended
  • Couples
  • Beach holiday
  • February 2013
Crazy, very bad hotel. Check-in took 5 hours!! No room was ready, problem between tour operator and hotel, no motivation of hotel to solve the problem, they keep the guest as hostage!! We booked the special hacienda rooms because of special check-in and had to wait 5 hours for the room!! Next advantage of hacienda room should be special pool exclusive for hacienda guests - but no rules, nobody checks it, so all guest can enter. Pretty mess in reception all two weeks, all question not solved, not answered. Very bad beach, oh, there is more or less no real ... beach, do not trust to the official photos. From the 2km official beach, you can enter into water only at 200 metres area, all the other area are only heavy big rocks, no chance to swimm or even to enter into the sea. So from so called Tulum part of the hotel, we had to walk or drive 1,5 km to Akumal hotel area (golf carts trams), but is this a 5 stars service to have only very small beach? We know Mexico very well, spend a lot of time there in bad and good hotels.but the cleanliness in this hotel is so bad.ants everywhere in the room. Choose a different hotel, do not spend money for this one. Golf course is very nice, free, but +80 USD per person for golf cart (no walking players allowed). read hotel review
  • Room
    1.5
    Size of the bathroom
    1.0
    Cleanliness & linen change
    1.0
    Room amenities (TV, balcony, safe, etc.)
    1.0
    Size of the room
    3.0
  • Gastronomy
    3.3
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    2.0
    Variety of food and drinks
    4.0
  • Service
    2.3
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    1.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    3.0
    Quality of the beach
    1.0
    Child care or playground
    3.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    2.5
    Family friendliness
    3.0
    Condition of the Hotel
    2.0
    General cleanliness of the different areas
    1.0
    Disabled-friendly
    4.0
  • Location
    3.4
    Proximity to shopping areas
    3.0
    Distance to the beach
    1.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    5.0
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Ute & Norbert
Great!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • February 2013
It was already so much about the hotel reported, that i many positive things only confirm kann. There was nothing to criticize at the hotel, the beautiful and super well-kept. Also the rooms. Internet worked in of the lobby super, without any problems. We are just very few german met. It was spoken excluding english. There the complex very big is, frequent small shuttle buses around. read hotel review
  • Room
    6.0

    The room seemed very welcoming, if you the 1st entered. Balcony is available, we have however so well as not at all use it, since we the evenings in the bar to have spent. There you will learn nice people and there is a pleasant atmosphere. The air conditioning runs beautifully quietly and cools pleasant.

  • Gastronomy
    5.0

    We found the food in the large hall than pleasant, as it is not in the nature of a large reception had. The food was varied and delicious, otherwise we would not have several kilos gained. We were at the italian and japanese. You should the best, when you arrive, the restaurant places order, since these are high demand. The japanese with its fire show during the food was great.

  • Service
    6.0

    We have no employees experienced, the was not friendly. Every, the we have discussed, we could in english. The cleaning of the rooms was cleaned daily without any complaints in progress. And every day sat a new animal, folded from towels, on our bed. The pleasant was, that it really none on tip out was. One has from the work of many hardworking staff appreciated. And all for heart thanks.

  • Sport & Leisure
    6.0

    Of the entertainment by the pool we did not get much, because we at the beach anyway. The entertainers but were very pleasant. The blast were the shows in the evening. Almost professional every evening another show and then it was still the pool disco.

  • Hotel
    6.0

    It was already so much about the hotel reported, that i many positive things only confirm kann. There was nothing to criticize at the hotel, the beautiful and super well-kept. Also the rooms. Internet worked in of the lobby super, without any problems. We are just very few german met. It was spoken excluding english. There the complex very big is, frequent small shuttle buses around.

  • Location
    5.0

    The connection to public traffic is super. You need only the beginning the main street to please. There are all 5 minutes colectivo buses past, with which you very cheap in the next village drive. Restaurants outside of the hotel were not important for us, as we were all-inclusive holiday.

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Marcel
Fantastic holiday in Mexico
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • February 2013
The vacation was really great, the weather was always super and what interested, the hotel was really great! The food was depending on the restaurant not always so according to our wishes but the all in all good. Recommended is the gourmet restaurant and the japanese restaurant. Also, it is recommended something money into your hand to take around a good wine to afford. =) The buffet is very diverse and beautifully arranged. The drinks are of course, as in the all inclusive hotels a little special. But the beer is really good and you can also special wishes the ... staff say. The staff is always very friendly and willing to help. If something not well should be, not wait with main gripe. They gladly helped, if one resists! =) Very recommendable! read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.5
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.4
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    3.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    4.0
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Heike
An area, which leaves nothing to be desired
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • February 2013
The complex, the altogether 3 hotels belong, is huge and leaves no wish open. You need a bit, to find your way, the spacious design loses the masseneindruck, everything is relatively anonymous. The audience consisted predominantly of canadians. The staff speaks perfect english and some french. Hacienda area is recommendable, if more individuality upgrades. The themed restaurants are super-preferably not after 20:00 o'clock reserve. The staff in the restaurants and bars altogether really makes an effort, partly but also very rushed- Nevertheless always friendly. Leisure facilities we hardly used, since the holiday at the end of a very interesting ... but very stressful trip took place. Great for snorkeling, but definitely take flip-flops. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    6.0
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Gabriele
Something for every taste
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • January 2013
Spacious facilities, in which everyone will be happy Accommodation not top currently, but spacious rooms, decent bathroom. Buffet restaurant not always satisfactory, food repeat itself regularly, often only lukewarm. But 11 à-la-carte -restaurants, the really recommendable are, 3 times per week included. Everywhere in writing to appropriate clothes asked, but it does not control. This leads unfortunately often too unpleasant look at. Here must the hotel management urgently refinish, apart from that here not 4-5 stars standard is. Altogether very nice well maintained outdoor areas, amazing pools, you can in the whole complex freedom of movement and all restaurants use. ... Beautiful relaxing beach vacation. read hotel review
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    4.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    4.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    1.0
  • Location
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Claus
More expensive club is not the same as better
  • Recommended hotel
  • Singles
  • Translated
  • Beach holiday
  • December 2012
Overall lovely hotel with very well maintained grounds, i had in addition, with regard to Neckermann Hacienda club booked, that was the drain, since both the's clubrestaurant the worst The whole area was, as well as the rooms no more comfort offered. Advantage was, the all restaurants Could be used. Here was especially the akumal main restaurant super, therefore it is recommended Also this cheaper hotel. Beach is everywhere very well-kept. read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    3.8
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    4.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.6
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    4.0
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Lars
Dream holiday with small faults
  • Recommended hotel
  • Friends
  • Translated
  • Beach holiday
  • December 2012
Transfer to the airport: about, one and a half hours Some tips for the vacation: 1. definitely take bathing shoes with, since very many stones in the water 2. cigarettes and souvenirs in the hotel very expensive. Therefore definitely with cigarettes and stock up on outside of the hotel the souvenirs shopping. ( possibilities in Tulum. 20 kilometer away. Taxi price 240 Peso -course 100 Euro-1500 Peso - current course in the hotel. Is however ok as outside not marginally cheaper) 3. it is enough completely from euros in pesos locally to exchange 4. the numerous specialty restaurants book (4 ... reservations per week possible.) Very recommendable the italians ' Dolce Vita ' in coba and the restaurant ' gourmet '-also in the coba. Can do without you on the brazilian and the restaurant ' mediterrano'. The reservations may directly at the hotel reception and the customer service to be made. 5. mosquito spray 'anti- brumm' not forget. All service staff very friendly. A small tip helps but this still to improve considerably.! For the evenings one long-armed jacket advisable, since it now and then right can be cold. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.3
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    5.6
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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