Cascada Swiss Quality Hotel(4 stars)

Bundesplatz 18 6003 Luzern View on map

Average rating

111 hotel reviews

    Rating by categories

  • Hotel in general
    5.5
  • Room
    5.3
  • Service
    5.7
  • Location
    5.5
  • Food and Drinks
    5.5
  • Sport & entertain
    3.8
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35 reviews for this hotel sorted by travel date
Alex
Clean, Friendly, and Convenient
  • Recommended hotel
  • Families
  • City break
  • November 2015
Loved the stay at Cascada. The hotel and the room were clean and very well maintained. The staff is very friendly. Most of the staff speak English well enough especially compared to other places in Switzerland. A younger lady in the restaurant went an extra mile and made us an off the menu salad with smoked salmon even though the restaurant serves mostly tapas. The breakfast was pretty good, again compared to other hotels in Switzerland. They have two parking options which is better and cheaper than anything around. Everybody was friendly and helpful. Recommended. read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    5.3
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    3.0
  • Location
    5.3
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    6.0
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Jersey
Great find
  • Recommended hotel
  • Families
  • Other stay
  • October 2015
The staff was wonderful. Very welcoming, went out of their way to help us enjoy our short stay. Restaurant was good, especially breakfast, full buffet and willingness to cook eggs to order. My thanks to the reception staff for going above and beyond to help us. read hotel review
  • Room
    5.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
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Jennifer
Terrible hotel
  • Hotel not recommended
  • Couples
  • Other stay
  • October 2015
Was totally disappointed in this 5 star hotel . No hot water and one ironing board for the entire hotel . Complained about hot water and was not helped at all in regards to this read hotel review
  • Room
    2.0
    Size of the bathroom
    2.0
    Cleanliness & linen change
    2.0
    Room amenities (TV, balcony, safe, etc.)
    2.0
    Size of the room
    2.0
  • Gastronomy
    3.0
    Atmosphere & furnishings
    2.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    2.0
    Variety of food and drinks
    4.0
  • Service
    2.0
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    2.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Leisure
    0
  • Hotel
    2.7
    Family friendliness
    2.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    3.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
Close
Adriana
Wonderful stay...would love to come back!
  • Recommended hotel
  • Couples
  • Other stay
  • September 2015
Breakfast was fantastic!! The hotel staff was extremely friendly and helpful. The room was beautifully appointed and I loved the water falls theme!! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
MD
Truly enjoyed our stay
  • Recommended hotel
  • Families
  • Other stay
  • August 2015
We really enjoyed our stay at your hotel in Lucerne. The staff was amazing, everyone was very friendly, pleasant, helpful and knowledgeable. The hotel was very clean. The breakfast was excellent. read hotel review
  • Room
    5.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.3
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
Linda
Nice, quiet hotel
  • Recommended hotel
  • Singles
  • City break
  • August 2015
Small but functional room. Very clean. Staff excellent. Enjoyed my stay. I would recommend this hotel. Liked that it was a little off the beaten path of Old Town and a short walk from the rail station. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.3
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
Close
Tony
A really lovely hotel with helpful staff
  • Recommended hotel
  • Couples
  • Other stay
  • June 2014
It was very hot when we arrived but the reception area was cool and the staff helped us to fill in all the necessary paperwork and kindly informed us of our location relative to the important areas of the city. The room was perfect and the climatisation made our overnight stay very agreeable. The continental breakfast was superb and once again the staff helped to make meal excellent. Highly recommended! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    5.0
Close
Burhan
Experience of staying
  • Recommended hotel
  • Singles
  • Business trip
  • May 2014
Dear Sir / Madam. Indeed it was a good experience to stay at your hotel. I would recommend to all my friends and colleague to experience the Cacada Swiss hotel. I appreciate your concern having customer review and would like to add that especially i would recommend hotel to consider the fact that indian does like to have more chicken and beef into the breakfast menu. For sure its a great experience for us to try swiss and international breakfast menu but during a long stay of a week, people would like to have their choice of breakfast too. Secondly ... i would say, hotel should provide or facilitate their guest by allowing them to iron the clothes in their room. It is bit inconvinient for the guest. Third i must say that, hotel staff was very kind and polite and especially while offering bycycle for the city tour. This is something from myside. read hotel review
  • Room
    2.8
    Size of the bathroom
    1.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    2.0
  • Gastronomy
    3.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    3.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    1.0
    Overall condition of the pool area
    1.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    1.0
  • Hotel
    4.3
    Family friendliness
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    4.0
  • Location
    3.0
    Proximity to shopping areas
    2.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    3.0
    Other leisure activities available
    3.0
Close
Esteban
Hotel Cascada
  • Recommended hotel
  • Singles
  • Business trip
  • February 2014
Excellent hotel, I was there for a week. You could put a bigger bath soap. Overall the facilities are in good condition as well as the cleanliness of the hotel. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.7
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
Close
Thomas
Very recommendable.
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • January 2014
Very recommendable. The transaction, stay and departure was very friendly, service-oriented and professional done. A host in which one felt comfortable! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.7
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
Elena
Hotel, inexpensive for Switzerland, near the center
  • Recommended hotel
  • Families
  • City break
  • January 2014
Small, cozy hotel. There is an elevator. Anything outstanding but to carp there is nothing. Swiss quality. A convenient parking about hotel. The price for number low (to the Swiss measures). On a ratio the price quality - decent hotel. If there is an opportunity, we will arrive again. read hotel review
  • Room
    6.0

    The number is small, but it is enough place.

  • Gastronomy
    0

    Good breakfast as a buffet. Everything is tasty and of high quality as everything in Switzerland

  • Service
    6.0

    The Swiss type of service - quality and freindly personnel

  • Sport & Leisure
    0

    I'm not sure where they have the gym or not

  • Hotel
    6.0

    Small, cozy hotel. There is an elevator. Anything outstanding but to carp there is nothing. Swiss quality. A convenient parking about hotel. The price for number low (to the Swiss measures). On a ratio the price quality - decent hotel. If there is an opportunity, we will arrive again.

  • Location
    6.0

    Downtown 5-10 minutes of walking. The hotel is located near the station - will be convenient for those who travels by train.

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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Nina
Fabulous Hotel in Luzern ! archived
  • Recommended hotel
  • Couples
  • City break
  • September 2013
This hotel is in great location , easy to go to the old town and getting around. Also easy go to other city by train. All service very fabulous , the room is modern decorated and comfy. Breakfast is yummy. Love this hotel and highly recommend . read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.5
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
Close
George
Wonderful staff archived
  • Recommended hotel
  • Couples
  • Countryside & spa
  • August 2013
This is a cute, convenient, nicely located hotel for Lucerne. But the best part was, by far, the staff at the front desk. They were very sweet, knowledgable, and spoke every language! The hotel was very clean, the rooms were nicely upgraded, though modern in style if you like that look. The breakfast was just right, and the walk to the train was nice and short. Overall a great stay for the middle to upper middle budget. I highly recommend it! read hotel review
  • Room
    4.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.8
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
Close
Franco
Business stay hotel cascada in Luzern archived
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • March 2013
Stay because of training in suva in Luzern Pleasant hotel, friendly service at the reception, bar and restaurant! The room was okay, wasn't quite soundproofed! read hotel review
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    5.7
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    0
Close
Esther
Stay during seminary archived
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • January 2013
Friendly staff. Room very small, however functional decorated. Very good food and well presented. Seminary room light, however a bit chilly (despite closure of the air ventilation). read hotel review
  • Room
    4.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    3.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    5.3
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
Close
Ga-Gad
Perfect archived
  • Recommended hotel
  • Friends
  • Translated
  • Other stay
  • January 2013
Very hospitable. Very nice ambience in the rooms, tastefully, very clean. In the restaurant very friendly staff. Are during the next stay again this hotel take account of read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    5.8
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.8
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
Close
Monique
Very pleasant archived
  • Recommended hotel
  • Singles
  • Translated
  • Other stay
  • November 2012
The room was newly renovated and very generous. Everything in a top-level. The breakfast buffet was varied. read hotel review
  • Room
    6.0

    The room comfort was completely convinced. The coffee maker was missing.

  • Gastronomy
    6.0

    The food in the restaurant bolero tasted wonderful. The same also applies to the spanish wine.

  • Service
    6.0

    The employees are extremely friendly and helpful.

  • Sport & Leisure
    0
  • Hotel
    6.0

    The room was newly renovated and very generous. Everything in a top-level. The breakfast buffet was varied.

  • Location
    6.0

    Lies near the station and a large cinema complex.

Close
Sonja
Nice hotel, excellent service archived
  • Recommended hotel
  • Singles
  • Translated
  • Other stay
  • October 2012
Very clean, modern hotel only a couple of minutes on foot of train station and the kkl Luzern. Very friendly staff - as I due to my early departure to the breakfast to do had, I got for the return trip a lunch box with everything to breakfast belongs on the way home. Great service. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.7
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
Eva
Very nice hotel with excellent service archived
  • Recommended hotel
  • Singles
  • Translated
  • Other stay
  • October 2012
A very nice and cozy hotel with friendly and competent staff. Bright and clean rooms with an attractive design. The food is very good and the service of a high standard. read hotel review
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.3
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Juerg
Very small room archived
  • Recommended hotel
  • Singles
  • Translated
  • Proof of booking
  • Business trip
  • September 2012
Very small room with cigarettes odor Otherwise good No park possibility. Had to somewhere on the street guest parking and every day a appearance at front desk pick up with payment read hotel review
  • Room
    2.8
    Size of the bathroom
    2.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    2.0
    Size of the room
    1.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    2.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    2.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.0
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    4.0
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