Hotel Iberostar Torviscas Playa(4 stars)

Ernesto Sarti, 5 38679 Costa Adeje - Tenerife - Atlántico Show map

Average rating

332 hotel reviews

    Rating by categories

  • Hotel in general
    4.7
  • Room
    4.6
  • Service
    5.1
  • Location
    5.2
  • Food and Drinks
    4.9
  • Sport & entertain
    4.8
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93 hotel reviews in Englishsorted by travel date
Hans
Excellent and can only be recommended
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2013
Animation very good! Nothing to complain about -very friendly and nice in the dining room friendly waiter and quick service Everything okay read more
  • Room
    5.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.6
    Proximity to shopping areas
    6.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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Tanja
Lovely hotel in a good location
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2012
We were very satisfied with the hotel. Too many russians, as in a hotel review described in detail, we have not seen. At least they are not (unpleasant) noticed. Predominant part of the guests english. From the ages 50 and some families. The food we found especially good. Always everything freshly prepared. Meat, fish, cambas, nothing which already exhausted from the 'show cooking offered' on the shelves was. The selection of salads and small touches, like for instance sushi was really great. Whoever wasn't full, your own fault. We booked half board and have on the first evening at the ... bar a Piña Colada and a glass of rioja vino blanco ordered. We have scarcely 10,00 Euro paid. Steep price for a from the canister draught cocktail and one from the tap draught wine. After my husband complained he got the wine was from the bottle, but the cocktails were not freshly made and this were 6,75 Euro due. That was already really beautiful rude. But you learn by your mistakes and therefore we have our drinks not more in the hotel restaurant. Since there is very cheap drinks there is. During the day a large beer iced maximum 1,50 Euro. Mostly however only 1,00 Euro. The downside is, that it was in the corner of Tenerife almost exclusively english there, so that you could get by with english progressing better is, as with spanish. We were 5 years ago in the neighboring hotel, the bahia princess. But we have the Iberostar as better, great pool area and fantastic view of the see and the neighboring island La Gomera, on one day we could even La Palma see. The reserve of the chairs was really every morning a spectacle, even though in the afternoon still enough chairs were available and as we thought always, that would be typically german. All in all we were very satisfied and may also introduce ourselves to come in a few years once again there our vacation to spend. It is however said, that nothing on in the evenings prevails, everywhere only english bars and pubs with retirees, but it is also known, that at this time of the year the canary islands older people exist. That was last year on Gran Canaria no different. Recommendable is a visit to the casino in Playa de las Américas. There was from the hotel free tickets for admission. Taxi fares, circa 5,00 Euro. Furthermore, i can the restaurant la reserva highly recommend, great filetsteaks with side dishes for a small price (14,50 Euro). And if you want a really good freshly made pizza was, the blue cactus from 7,00 Euro but 45 centimeter diameter, the pizza is wonderful to 2. food, alone it is almost not possible, a cold beer there, you pay the sayful price of 9,00 Euro plus vat per person. Sales tax. Finally, however, is be mentioned, that the staff very attentive and friendly is. We had every day fresh jandtücher and all three days fresh sheets. read more
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    5.3
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    5.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    4.0
  • Hotel
    5.0
    Family friendliness
    6.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Distance to the beach
    6.0
    Other leisure activities available
    6.0
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Henry
Yes with limitations
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2012
On the whole good. Room was different as ordered, condition of the room was typical spanish (trims are available from, broken tiles, safe defectively, hair dryer broken). The evening entertainment only for bourgeois. Loud bars in the area, the ear plugs needed to do. Cocktails unenjoyable, all-inclusive not worth it. Buffet goes reasonable, staff are attentive. read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    4.5
    Quality of the beach
    4.0
    Overall condition of the pool area
    5.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Stefanie
Good hotel with a few in the evening there
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Other stay
  • December 2012
For young people, who the hotel only night and in the morning as evenings a food of a good standard to receive, the hotel is well suited. Who however to bed early must, will the animationi quite quickly feel disturbed, the same applies to the morning, that means sleep in is because of the traffic conditions in front of the hotel not really possible (window have been, since no air conditioning). For older people sure good choice, as many excursions from the hotel be organised. For pure relaxation i would however not by accident, it would be too much hustle ... and bustle, because the hotel in the middle of the tourist mile, and also in the hotel plenty of events take place - matter of taste, whether inspired or rather annoyed. All together the hotel i can regarding cleanliness, friendliness and standard of food, but absolutely recommend! read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    5.3
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    4.0
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Rolf
Pleasant stay in a beautiful resort
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • City break
  • December 2012
Although the hotel very big is, you feel still good reversed. The staff are in any case approachable and very friendly. All in all it was a successful stay. read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.5
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Mathias
Hotel should be avoided.
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • November 2012
A relatively large hotel with a lot of renovation. There are lots of russians and english usually and 40 are. Inclusive services were limited, you had to everything at an extra cost. read more
  • Room
    2.0

    Is not more the newest hotel, bathroom/toilet really needs some redecorating. So bathroom just bad. The furniture was not more the best, and dusty. Facilities ok, with a tv, refrigerator, air conditioning. Too few outlets, 1 in the bathroom and 1 in the bedroom/living area.

  • Gastronomy
    1.0

    Food was not nice, everyday the same food, disgusting and geous indefinable. There was mix of many english food and other, little local cuisine. Go out eat out.

  • Service
    2.0

    Unfortunately, not many employees spoke english or german, but in the guide books different state. Disgusting is it, when you see the the cleaning crew with their gloves only the toilet clean and with the same gloves the beds make. Very hygienic. A handschuhwechsel from room to room i could also can't see them.

  • Sport & Entertainment
    0
  • Hotel
    2.0

    A relatively large hotel with a lot of renovation. There are lots of russians and english usually and 40 are. Inclusive services were limited, you had to everything at an extra cost.

  • Location
    4.0

    Not far from the beach, peacefully located, unfortunately many rooms under the delivery and the glass-containers. Very unfavourable.

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Ingrid
Serious loss since january 2012
  • Hotel not recommended
  • Friends
  • Translated
  • Beach holiday
  • November 2012
Entertainment pushy loud and for a large part of the older public totally inappropriate. For people who want to relax absolutely not suitable, because environmental noise (music bars, mutually compete with - especially in the volume and the to often far after midnight!) The reasonable scale by far exceeds. The menu changes unimaginative weekly. So for long term not recommendable. Breakfast buffet' canned food (sardines from the can, tuna from the can.) Sausage and ham subpar quality. Quality at the bars there were a few (expensive!) Mixed drinks, however not only with freshly squeezed juices. Also here 'cans'! ... Even the vitaminversorgung rather a continental hotel a lower category as a hotel in the south (when sufficient healthy, fresh fruit should be) House without when management: it was within the 4 week not a single time possible, with the manager-there was no one from the management considers necessary, be the guests to present! read more
  • Room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    3.5
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    3.0
  • Service
    4.0
    Competence (handling complaints)
    2.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    3.3
    Quality of the beach
    4.0
    Overall condition of the pool area
    4.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    1.0
  • Hotel
    3.8
    Family friendliness
    3.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    4.0
  • Location
    4.0
    Proximity to shopping areas
    4.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    4.0
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Julia
Pleasant beach holiday in Tenerife
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2012
We were very satisfied in the Iberostar Torviscas. It is a somewhat older hotel with accordingly less modern decor, but it is but very clean. The staff are friendly, the beach only a minute's walk away and the food incredible large, fresh and delicious. read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.3
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    6.0
  • Location
    5.4
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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Gerd
Also seniors love the sporty free time fngebot
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2012
Were for the 2. time since, says a lot from. We were very satisfied, beautiful location, good entertainment, good food and even the weather! read more
  • Room
    4.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    4.3
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    5.7
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    4.7
    Family friendliness
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    5.2
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Sascha
Great hotel directly at the beach
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2012
I have to say it was a great vacation had half board and that is enough even if you not always in the hotel is. Bath is in need of renovation but acceptable you can not always a new hotel expect. The service was also good, especially pleased me the beach directly at the hotel is respectively only separated by the beach promenade is read more
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    4.3
    Quality of the beach
    5.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    4.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Bert
Not happy? Then stay at home
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2012
Who with this hotel is not satisfied, should stay at home. Actually the hotel is already somewhat older, but very clean and with some charm and comfort. read more
  • Room
    5.0

    We had room with a partial view of the sea in a very good location. It was big enough and every day cleaned really well. If the hotel also has gotten a bit old and sometimes somewhat in need of renovation, the but by the cleanliness balanced.

  • Gastronomy
    6.0

    The food was in our opinion very good. Where do you get already twice a day fresh fish and meat grilled. If you complained here, the cooks at home probably not at all. We were with a kitchen and drinks very satisfied. Had all inclusive, and we were fulfilled all expectations. When national drinks we didn't need a cent Ponying up.

  • Service
    6.0

    The friendliness of the entire staff, from the waiter to the cleaning maid, is really second to none. We have felt ourselves very well with all the able to communicate. Everyone is nice, fun and always for a few fun is required. It is perhaps also important, as you were all met.

  • Sport & Entertainment
    5.0

    Entertainment was sufficiently by the fun the entertainers correctly merry.

  • Hotel
    4.0

    Who with this hotel is not satisfied, should stay at home. Actually the hotel is already somewhat older, but very clean and with some charm and comfort.

  • Location
    5.0

    The location at the beach is certainly a big plus. Only over stairs one is in a couple of minutes the large, long sandy beach. But also for shopping, parade and shopping it is nowhere far.

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Carsten & Mandy
Hotel and staff very good, but.
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2012
We were not for the first time in this hotel and feel comfortable. What we consider is, now perhaps once another hotel to try, is not at the hotel or at the staff: We have for 2 people for 2 weeks half board per person altogether just under 1000,-Euro in the travel agency paid. This is for a 4 star hotel relatively cheap and probably the cause for a few the following events: In this hotel make relatively lots of russians vacation. This means, that you after the dinner already times watch, as a guest of Russia before the ... mirror in the lift with a toothpick with pleasure in the teeth drills and not a problem this means, that the other persons in the lift to show his effort, as well as on the condition his teeth auto share. The obvious rebukes his partner disturb him not. When you a room in addition to these compatriots occupied, one has bad luck. We could from first-hand experience, as it is, if russians around midnight on your room with a bottle of Jack Daniels and these bottle 2. within a very short time empty. In front of the entrance to the dining room is a sign, on which in several languages to be read is, that for dinner for men to wear long trousers and shirts with a short or long arm are required. Hence the illiterate the understand, this sign in addition, with a clear picture provided. But also this seems to the a or other not to understand. Every morning at 08:30 hours you can witness of a kind of divine miracle cures are: the mostly in the retirement age present guests wait, that the pool area is open, what the start of a race the best loungers is, the then with towels be reserved. Although the noisy the pool-order not at all should be. I will never again a pensioner in the subway a seat offer, because i have the impression, that krückstöcke and such mates apparently so a kind retirees accessory are, not necessarily on a disability or other restrictions of movement instructions have to. We have also not a problem had, 2 hours later loungers to get. The hotel itself is somewhat outdated, however one is powerful it, modernise and renovate. The lifts get now new control elements (and i suspect, therefore also a new control), it is everywhere deleted, broken tiles changed and so on all this happens very discreet, a disturbance of the vacation we have not felt. The criticism of some other tourist at the lack of comprehensiveness and variety the food we couldn't understand. Maybe these critics say, what food you specifically, miss. The food on a buffet serves, in an outer and inner ring was set up. It is appreciated altogether approximately 25 meters long and in our opinion more than enough. Hummer, russian caviar and oysters we have really not found, you should in a 4 star hotel but perhaps also not at all search. The cleanliness in general are not to be criticized. However is the dishes sometimes not completely clean. In mugs we have pesticide coffee found, twice had a knife essenrückstände on. It is then the waiter and get immediately replacement. In the conversation with hotel guests a neighboring 5 stars hotels hotels we experienced, that there are difficulties with the tables and the quantity of the available table-ware, and therefore to waiting times, comes. The is in this hotel not the case. We had a completely normal room and there are quite modest, since we were there anyway not so much spend time. The bathtub and the shower head was new. We stayed at the size of the room and the bath nothing to complain about. The german tv programs (32-inch lcd -tv) are limited to the first, public. -legally. Programmes, euronews and some private channels of the austrian variant. At the entertainment we did not participate, but the entertainers are very active. A conversation with Marvin is always interesting \u263a The pool area is an architectual success, the water has a normal temperature. Not so cold, that you don't in the pool would go, however also not so warm, that the water no refreshment would be. There is a mini-club for children. There is with you painted, tinkered and so on Evenings is' kennenlerne -dancing ', as my girlfriend there smirking calls, with live music, announced. The audience is to a large extent, however not exclusively, from the 'loungers-reservierern' (see above) Is accordingly the music, thus nothing for us. Nevertheless this evening event always attracting a lot of visitors. But you can on the patio too sit and enjoy a cocktail or similar beverage. The beach is. Well as a beach so is. So many sand, the into the sea enough. It is about 3 minute walk from the hotel. You can lie there rent, sun screens there is also, and all 200 meters a beach bar. Finally is to be still said, that the staff very friendly and apparently all languages. Problem were remedied immediately. For us was a fuse out cracked. About 1 minute after our call at the front desk there was a employee for our room. Faster it goes really not. read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.3
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.5
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Thomas
Great swimming vacation
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • October 2012
We had 2 weeks booked all inclusive. Due to the short before the vacation read reviews i was a bit of panic, since the reviews of january (86%) to in september 72% sunk. But it was not as bad as in particular the junibeurteilungen it it. The hotel is really already somewhat older and some corners are, in particular the bathroom is already a bit shabby. However furthermore makes it a good impression, you feel not uncomfortable. For cleanliness everywhere attention (6 suns). The average age very high, in spite of the holidays in some federal states. read more
  • Room
    4.0

    Criticism: we had a double room, but a room with a bettbreite from 1.40 meters get, try it times. After complaining easily a different room receive, but such a verars... E must not be.

  • Gastronomy
    4.0

    There is a dining room, the was okay. The food is plentiful and was really good; disadvantage for breakfast, only coffee, tea and a few juices, but no Cappuccino or similar a bar by the pool is available, but was the offer sparse and the kaffegetränke (Latte, latte amongst others) have somehow all tasted the same.

  • Service
    5.0

    The staff are very friendly, you can say nothing, foreign language skills, in particular at the front desk very good. The room was cleaned thoroughly. Fast and clean.

  • Sport & Entertainment
    6.0

    There really was a varied entertainment program, the something for everyone is. The animation was always present, but never obtrusive, was very pleasant. Also the entertainment for kids was after the conceptions of our 7-year-old son. Since few children, he had sometimes even already a alleinbetreuung. The evening entertainment was really good and varied. Pool description, see above

  • Hotel
    4.0

    We had 2 weeks booked all inclusive. Due to the short before the vacation read reviews i was a bit of panic, since the reviews of january (86%) to in september 72% sunk. But it was not as bad as in particular the junibeurteilungen it it. The hotel is really already somewhat older and some corners are, in particular the bathroom is already a bit shabby. However furthermore makes it a good impression, you feel not uncomfortable. For cleanliness everywhere attention (6 suns). The average age very high, in spite of the holidays in some federal states.

  • Location
    4.0

    The hotel is located as described rather near to the beach (a backstairs from the reception in 5 minutes to comply with). Since we almost only by the pool beach chairs, us this was very important and it is also the highlight of the hotel. It is spacious, there are enough loungers available, but if you a certain capacity and an umbrella should one between 8 and 8:30 this with towels reserve. Shopping are in the immediate proximity, but if you something else except badeutensilen and so on is it better (for about 7 € with the taxi, bus but also possible ) to Playa los americas to drive. Oh so, only about 1/3 the room has decent ocean view. Half the room (we also) had a view to the street and unfortunately is the noise of the neighbor hotel, or the two competing bars very pleasant. Partly until 2 or 3 hours. Open window that is unacceptable and the air conditioning for us too loud. These problems but everywhere. Rooms with an ocean view have on site per day and per adult 13 €more.

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Sabrina
Not in all areas recommendable!
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • September 2012
The hotel looks on the first glance ok from. But when you take a closer look, you quickly feast, that the hotel in need of renovation is. The furniture is dated and the rooms are not worth 4 stars. The lobby at least a clean impression, our room against was not 100% thoroughly cleaned. There were all nationalities represented, but mostly tourist from Holland and England. The average age I would 50 to 60 range. We as a young couple were definitely the exception. Also, I have a few children discover could. The absolute highlight: on two days we scrape ... in the restaurant found! read more
  • Room
    2.0

    After our complaint over the cleanliness, was the room cleaned again. It is however no four-star standard. In the bathroom one has seen: rust in the bathtub, broken tiles, old furniture... It is just run-down been. We booked a room with sea view: we saw only the neighboring hotel, from the sea was not much left. Unfortunately! Furthermore has the safe extra cost: in such an expensive all inclusive vacation should the in any case be there. Furthermore are 30 Euro for 10 days way too expensive!

  • Gastronomy
    6.0

    So the food was the only thing which in this hotel was really great! If you didn't find anything here it was your own fault! I have rarely so a massive selection and it has also a lot alternated! We are really gladly to eat gone... The food was very tasty and varied! The only thing which not at all was: roaches! We once in the morning and once during dinner two found. The waiters responded with the following sentence: that would be in Tenerife normal. They were although it is only on the floor respectively with the plates, but so what that is unacceptable and I have no doubt, that this in Tenerife is the norm!

  • Service
    4.0

    The service of the staff is very different. At the front desk we were on the second day because of our room weighted (rust in the bathtub, mold, dirt). The staff was very, very rude and had us only communicated the hotel side sold out and he could do nothing for the bad standard of rooms! Great, as we were and had to in our room stay. He could have been a superior room with direct lake view (we had only lateral seeblick) free, but for something we wouldn't have paid. So I have to say: I already other hotels experienced, with so a complaint otherwise avoid! Furthermore there are but also one or another nice lady at the front desk. For the food it is similar to:we had in the restaurant always the same place and always with the same service! Thank you John, du us the vacation yet sometimes pleasant made haste. It was always immediately to the place and has cleared away the dirty dishes and new drinks brought. As this but two days vacation had, looked the story already again completely different from: one was angeböbelt and the plates were repeatedly cleared, even though we not at all were finished with food! After the motto: we need capacity for the next guests... Well, what do you have to say! The cleaning staff was always friendly and pleasant. At the front desk one spoke always German or English, at the service staff usually not. You could but with gestures nevertheless communicate well. After we us because of the dreckes (centimeter-thick layer of dust) in our room had complained, was the room also reasonably ok cleaned.

  • Sport & Entertainment
    3.0

    So the pool is a catastrophe! The floor in the pool area is dirty and full of leaves. The loungers: completely worn out, dirty and frayed. As well as the umbrella! If you still get a seat. The large proportion ( especially English) is available from 7:30 A. M. before the closed door and as soon as this at: o'clock open, thinks one it stands a robbie williams concert at! The people 'race' really a beach chair for the day to get! We were only 1 only day by the pool, but the was already too much! We are at: pm and all was reserved, but nobody there! We had to us with two old loungers without umbrella satisfied. Supposedly would be the reserve chairs prohibited, but the staff is not against for. As well as the security: a mob of dutch said they should despite ban constantly jump from the edge and the other guests thus shower respectively disturb. Though I security went and asked, why it has nothing against would do, he smiling abgenickt! So dear hotel: then you can the staff also save, if you anyway nothing do! To the animation: we did not very much considered. We only ate at the casino night the poker joined in. The was very funny and I was astonished wieiviele foreign languages the entertainers could! Great! In short: 15 Euro for the beach invest!

  • Hotel
    4.0

    The hotel looks on the first glance ok from. But when you take a closer look, you quickly feast, that the hotel in need of renovation is. The furniture is dated and the rooms are not worth 4 stars. The lobby at least a clean impression, our room against was not 100% thoroughly cleaned. There were all nationalities represented, but mostly tourist from Holland and England. The average age I would 50 to 60 range. We as a young couple were definitely the exception. Also, I have a few children discover could. The absolute highlight: on two days we scrape in the restaurant found!

  • Location
    5.0

    The hotel lies relatively near to the beach. This is really recommendable! You pay for two loungers with umbrella however 15 Euro, but they are worth it! Because the pool at the hotel is a catastrophe. The beach is fine sandy and very clean. We had really high waves! You reached via a hotel's own stairs quite directly at the beach promenade, where there is also lots of restaurants and smaller shops, as well as supermarkets returns. In about 10 to 15 minutes you have the harbor of puerto colon is! The airport is only approximately 20 minutes out, but we have no noise from the planes or similar noticed!

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Priska
Couple's vacation
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2012
We were 2 couples between 21 and 24 and had 7 days great vacation and it was everything to our expectations. The beach and the sea was cutting down and the entire area was just great. read more
  • Room
    5.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    4.5
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    3.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Verena
Really nice holiday!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2012
Great holiday every day about 36 °c! Very friendly and pleasant staff and good german knowledge! The hotel is almost directly on the promenade (no 5 minutes on foot to the beach). Very many shopping, bars and restaurants along the promenade. In the evening is on the promenade always something offered. During the day one could have a lot of experience and so many go on excursions, which one right at the hotel book and they inform can. I recommend - the island cruise by bus quite Tenerife with stay at the loro parque in the north, - the europe's ... biggest water park 'siam-park', unique slides for children and adults - jeep tour on the neighboring island 'La Gomera' -. The food in the hotel is great delicious and there is a massive selection! And traffic routes to bus is right nearby! read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.3
    Quality of the beach
    6.0
    Overall condition of the pool area
    4.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.0
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Dominik
Great vacation, gladly again
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2012
Yes, the hotel is a bit outdated, but nothing changes that the vacation here really fun! The staff are friendly and courteous (exceptions prove the rule \u263a biggest thanks to our favorite waiter Freddy \u263a The location of the hotel with a private beach access is awsome! Also there are a lot of day trips the directly at the reception can be booked! read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.5
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Katharina
All inclusive with small flaws
  • Hotel not recommended
  • Friends
  • Translated
  • Other stay
  • September 2012
The hotel lies in the middle of las americas, the touristic center. It is a very large complex, the rooms are comfortable large. Partly seems like the tooth the time on the inventory, for example abgeplatztes e-mail to bath tubs etc. The hygiene is mostly ok, but I tend to other places experienced better. You can see all inclusive everything. I had all inclusive, which really all inclusive and it was already times were both eyes examined, if you guests from outside had. The types of people are very mixed, all age groups, nationalities especially, German, English, russians and a ... few dutch. read more
  • Room
    4.0

    The rooms are big enough with a balcony. Depending on location partly. Quite loud. On the interior seems like the tooth the time and I have already cleaner room in hotels seen. You can get a upgrade and D then more space and D especially access to roof terrace with a pool. That is already above really nice, great view, wonderful loungers and a pool with clean, clear water.

  • Gastronomy
    5.0

    The kitchen style is typical of the country internationalized, that means you can. Itself at the buffet do-it-yourself. Also here real all inclusive, also alcoholic beverages are included. The buffet is rich and even 5 minutes before the end you got everything and is the meat freshly prepared. The quality for such a mass food supply good, they were fresh. If you don't all inclusive has paid 15 Euro for a dinner. The bar is until 1 am open and you get all of drinks all inclusive, spirits and 4 bottles water at once, when you went on an excursion before.

  • Service
    6.0

    I have twice had the opportunity for complaint. Once upon arrival, as the cleanliness my room much to be desired left (thick layers of dust, fluff on the carpet) and once, when my door didn't open. Both times it worked well and was the problem within a very short time solved. The predominant part of the staff were friendly, accommodating. For this big praise. netteres staff I had on my journeys not yet. The foreign languages skills at the front desk are good, with the serving staff good enough to orders correct to include. English and German spoken. The cleaning of the rooms is not German standard. People with allergies should therefore definitely already when booking specify.

  • Sport & Entertainment
    4.0

    There is a tennis court, a complex the arc and ludtgewhrschießen, a pool area. On the rear are less than 100 meters to the beach, the protected against the surf even for children is suitable. It gives daily a entertainment program with sport, music and shows. Negative: wi-fi more than 30 minutes/day respectively in the room costs 20 Euro per day. Which I personally not more appropriate.

  • Hotel
    4.0

    The hotel lies in the middle of las americas, the touristic center. It is a very large complex, the rooms are comfortable large. Partly seems like the tooth the time on the inventory, for example abgeplatztes e-mail to bath tubs etc. The hygiene is mostly ok, but I tend to other places experienced better. You can see all inclusive everything. I had all inclusive, which really all inclusive and it was already times were both eyes examined, if you guests from outside had. The types of people are very mixed, all age groups, nationalities especially, German, English, russians and a few dutch.

  • Location
    2.0

    Who el arrenal loves, is also here find your way. Directly at the beach, bar etc. In the immediate vicinity. I had booked only, since I was taking my fotogruppe had traveled. You want countryside, typical flair and nice surroundings, you should las americas and los christianos avoid. Excursions in all respects the island offered, however this is then touristic mass processing.

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Sascha
Succesful family vacation
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • August 2012
The hotel was in the 70-years and has over 400 room. The complex is relatively small, whereby the pool area was quite large and the largest part of the area of the outdoor area occupieth. The hotel is a bit outdated. In the pool solve part of the tiles/ tiles from. It seemed nevertheless well-kept. The furniture in the lobby or the hallways to the rooms you can see their age. We had the half board. The strongest nationalities were spanish and English. There were also felt more french than German in the hotel. The guests true mainly families. read more
  • Room
    5.0

    We had a standard room with a view of the sea. Too third one has not now super lots of space, but we anyway only for sleeping in it anyway. And it was ;-) As mentioned above: the room was clean, the bed linen is once a week changed. Unfortunately, my the air conditioning not extra rules. You hit the key card in a Schlitz, then the electricity and the air conditioning turned on. Do you not now the whole night of of the airconditioning angepustet are, then you have the card again disconnect. Unfortunately is the light. There is a built-in safe in the closet for rent. The fridge you can on request refill (cost of course what) The tvs are brand new ( flat screen), with some German programs.

  • Gastronomy
    5.0

    There is a large dining room where 700 persons fit into it. The hall was freshly renovated. The selection of dishes leaves nothing to the imagination. There is every day completely other appetizers ( sushi, pasties, meat platters, quishe 's, fingefood ), 2 different soups. weeks rhythm. Main courses: showcooking for fish and different types of meat (3 stalls) and finished dishes and side dishes like pizza, pasta, potatoes, fries, vegetables... Dessert: different cakes, puddings, marinated apples or pears, pancakes with jams filled, ice (4 varieties ), as well as plenty of fresh fruits. Sometimes there were also two chocolate (brown/white) or extra tiramisu or rake with chocolate syrup. Cleanliness and hygiene was on the buffet very good. The diensthabene chef is often at the buffet walking and has controlled. The atmosphere is rather as in a cafeteria, as the tables stand relatively closely. And as I have already mentioned: 700 persons -> loud noise level.

  • Service
    5.0

    The staff are very friendly and made a good impression. Only the entertainment and the front desk can German, the waiters however understand only English and of course spanish ;-) With the cleaning of the rooms we were satisfied, it were every day the towels completely changed. There is also a mini and maxiclub. Our son is 4.5 and was in the mini club the smallest. There were no German children in the group and also the service had not always knowledge of German. We had even a doctor, there our son bad cough got. The doctor was 10-minute walk away and you could with good German/English. The medicine, which he committed also well helped. ( the fee has 40€ cost).

  • Sport & Entertainment
    5.0

    There is 6 times per week entertainment during the day ( for example archery, darts, table tennis, water polo, bingo). There is 6 times per week a evening show, and 3 external shows were. Here there is a 2 wochenrhytmus. Mini/maxiclub for children. There are shops many around the hotel. The pool is cleaned every day and chlorinated ( is however not too much chlorine inside, so no red eyes). Loungers there are a lot of, if you are looking for, you can get at o'clock two loungers. For all people who reserve sun loungers: the outside area makes it at o'clock on. Then a small crowd to reserve arrived. What the sun screens regards can never enough of which give. The beach is very clean and the sand was very fine. As fandens great. The beach is also very flat so that you can with small children great splash can.

  • Hotel
    5.0

    The hotel was in the 70-years and has over 400 room. The complex is relatively small, whereby the pool area was quite large and the largest part of the area of the outdoor area occupieth. The hotel is a bit outdated. In the pool solve part of the tiles/ tiles from. It seemed nevertheless well-kept. The furniture in the lobby or the hallways to the rooms you can see their age. We had the half board. The strongest nationalities were spanish and English. There were also felt more french than German in the hotel. The guests true mainly families.

  • Location
    6.0

    From the airport to the hotel we have by bus about 25 minutes. To the beach you need a maximum of 5 minutes. Here you have only a couple stairs to climb. The general location of the hotel is very good, because it directly on the promenade is, where especially evenings busy. Here is a restaurant/ bar next to the next. Small supermarkets there is also in next proximity.

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Jennifer
Very pleasant but no more
  • Hotel not recommended
  • Friends
  • Translated
  • Beach holiday
  • August 2012
The hotel is quite outdated, so very in need of renovation. In the bathroom and also otherwise where are tiles broken, mountings and fittings loose and the bathtub was yellowish started. One of the elevators had always on level 4 held, looks like a loose wire have to be. The food wasn't my taste, am four star hotels better used, it has rather a cafeteria was similar. The staff were super friendly, always smiling and nice. Optically the hotel makes really what, you should only not all zugenau look at and be careful where you go force. Keyword broken tiles. ... The pool area was pleasant, unfortunately against the morning ran in the loungers nothing. At 7 o'clock stood the guests already on the door and ran loosely around the loungers with their towels to reserve! read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    4.3
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    3.5
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    4.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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