Hotel Secrets Silversands Riviera Cancun(5 stars)

Bahia Petempich Sm12 Mz 31, Lote 14-02 77580 Puerto Morelos, Benito Juarez, Quintana Roo View on map

Average rating

10 hotel reviews

    Rating by categories

  • Hotel in general
    5.2
  • Room
    5.5
  • Service
    5.4
  • Location
    4.4
  • Food and Drinks
    5.0
  • Sport & entertain
    5.1
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7 hotel reviews in Englishsorted by travel date
Gina
Secrets
  • Weiterempfohlen
  • Paare
  • Badeferien
  • March 2014
The Silversands is a beautiful resort with terrific rooms and great pool areas. The staff is fantastic. The only downfall for this resort is that the food is terrible. Service in the restaurants is poor and very slow. Bewertung lesen
  • Zimmer
    6.0
    Größe des Badezimmers
    6.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
    Größe des Zimmers
    6.0
  • Gastronomie
    2.8
    Atmosphäre & Einrichtung
    1.0
    Geschmack & Qualität der Speisen & Getränke
    1.0
    Sauberkeit im Restaurant und am Tisch
    3.0
    Auswahl an Speisen und Getränken
    6.0
  • Service
    6.0
    Kompetenz (Umgang mit Reklamationen)
    6.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    6.0
  • Sport und Unterhaltung
    6.0
    Qualität des Strandes
    6.0
    Zustand und Qualität des Pools
    6.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    6.0
  • Hotel
    6.0
    Familienfreundlichkeit
    6.0
    Zustand des Hotels
    6.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
  • Lage und Umgebung
    4.8
    Einkaufsmöglichkeiten in Umgebung
    3.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    6.0
    Restaurants & Bars in der Nähe
    3.0
    Sonstige Freizeitmöglichkeiten
    6.0
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Sascha
Spring Break light for adults
  • Nicht empfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • June 2013
A week before the trip, i am twice by e-mail to the hotel gewannt, with the request for information on scuba diving possibilities nearby and, whether it would be possible a quiet room, if possible with a view of the sea to get. Unfortunately i got on both e-mails no responses. Directly upon arrival we were not asked how our flight was, no one asked firstly, if we upgraded to a room with seaview we wanted, or even directly at the 'oceanfront '. Additional fee of 30 to 100 American Dollar the night! The question of a reply to my ... e-mails with a smile ignored. We declined, the room with a view of the sea, worth it for the extra not particularly. They look still completely on the whole complex away to the ocean view. The room size and furnishings remain always the same. In the hotel 90% of americans. The rest are canadians and english. With us was only a further german couple in the hotel. Most americans are on honeymoon or celebrating anniversaries. The majority of the guests are in the ages of to In the entire hotel there was only all-inclusive Internet is everywhere free but unfortunately very bad. In some places the hotel appears to be somewhat run down. The hotel recruits on its website with a personal pick-up from the airport. That was unfortunately nothing to see and we were with other tourists in a full minibus transported, the only over one hour after the arrival from the airport is. So what is after almost 12 hour flight not what you'd expect. A golf course from the neighboring hotel should be included, concealed but the this a few kilometer far away and it is no transport is! For divers and snorkelers the hotel is not at all suitable, the next possibility to the diving is over 12 kilometer away in puerto morelos. Bewertung lesen
  • Zimmer
    4.0

    The hotel has only junior suites are very spacious. Unfortunately, the air conditioning was very noisy, so that it almost not possible, at night with air conditioning to sleep, what with temperatures at night around 30 degrees is not pleasant! The rooms are very bright and friendly designed. Only the 'wiring' from the tv and receiver seemed a bit unprofessional. On the ceiling of our room, there were any yellow water droplets. Unfortunately, they were not removed. Unfortunately the toilet not completely lock and has a transparent glass door, which was a bit unusual. Also it is missing here at the simplest things like a toilet brush. Very pleasant was the large bath tub with massage jets (no tub), and the large shower. Shower gel and shampoo were every day replenished. The balcony was also very big and with beautiful, wide couches equipped. The minibar is also included and is refilled everyday. A medium sized tv with the facilities, but without a german channel. In the rooms you need no adapter, the sockets are international.

  • Gastronomie
    5.0

    The food was in all restaurants and all meals very good and has a 5 star rating. For breakfast, there is a restaurant with a large buffet. For lunch you have the choice between a snack bar at the pool, a daily changing buffet in the restaurant, and a la carte restaurant. But you can also at any time room service is available. To the evening gives it always minutes 5 different restaurants a la carte offer. A buffet, there was only once a week in the evening, when the mexican evening in the theaters. The asian restaurant offered every night a showdinner. To do so, you must but with the concierge, in the morning to register. Otherwise there was in all of the restaurants no reservations. On the hotel's website, the individual restaurants or time just described. Actually there is for the restaurants for evening a dress code, the it prohibited, with shorts and sandals to eat to appear. Unfortunately, this dress code not been implemented. At the different bars gives it everywhere good cocktails and other beverages. Unfortunately you bottles with quality spirits usually only as decoration rum. The drinks were mostly from inferior spirits mixed. Similarly, the juices as huge plastikkanistern. Due to the many americans, but it is usual, so quite with each order and at every meal a tip between 1 and 5 American Dollar to give. Tips should also with all-inclusive should be, but constantly with dollar bills raumlaufen to have is unusual.

  • Service
    4.0

    The staff is until a situation always very friendly and ready to help. The food will be invited you to a table, it is however also possible to be a person other than the proposed ones. Every time you left a restaurant entrance, we will you cordially greeted by, after the room number and his space accompanied. The place itself is a service, welcomes once again and is personally before. Service and hospitality is in all of the restaurants and at all times very largely written. The only time where there were difficulties was for the return trip, when i was a phone call and a trip should pay. The lady at the reception share me, that my credit card not working. The credit my girlfriend should supposedly not functioning. After some discussion we should cash on hauseigenden atm get our invoice to pay. We refused and i was with my bank in Germany on the phone. Divide us, that i also this conversation would have to pay! We refused to. Finally allowed us, 5 minutes free with the bank on the phone. It came out, that the lady at the reception constantly the wrong sicherheitsnummer on the credit eingab. After i mentioned it to the lady explained, was not about an apology, but only a 'ups'. The overall 13. minutes phone call but we had to pay. Everyday the rooms were at different times cleaned and we always got new towels. The cleaning was satisfactory, unfortunately we had the whole days yellow water stains on the ceiling. In the evening either personally, or under the door the activities of the next day, the weather forecast and the opening hours of the restaurant on a paper. After a few days, i have at hand cut. The hotel advertises a check-in process, but unfortunately 120 American Dollar without medication costs! The wound but was free of charge by a staff cleaned and connected.

  • Sport und Unterhaltung
    3.0

    Every evening there was a small but nice show, mostly from the staff. Daily activities are bingo, table tennis, billiards and games in the main pool. When it rains, these games in the main hall and beschallen therefore almost the whole hotel. The beach is very small and narrow. A dream beach as otherwise in Karibik if you here in vain. The chairs at the beach are from cheap plastic and often broken or worn out. At the pool the beach chairs were already high-quality and comfortable. The hotel has many different pools. At the main pool it is the fullest and there was always some games and animations full. At the other pools, but it is a bit quieter. But unfortunately it seems to be normal there, its own music with at the pool and also the other guests beschallen. This is from the staff unfortunately tolerated. The pools were every day cleaned and worked always very clean. Two times a week is on the hotelgelänge a market, where one t-shirts, jewelry and so on. Buy can. Unfortunately from all sides approached, what was really annoying. The hotel has a large and beautiful spa area, unfortunately are the prices very high in advance and it was not possible on the prices. Every day there is an application to the 'special price', but still very expensive.

  • Hotel
    3.0

    A week before the trip, i am twice by e-mail to the hotel gewannt, with the request for information on scuba diving possibilities nearby and, whether it would be possible a quiet room, if possible with a view of the sea to get. Unfortunately i got on both e-mails no responses. Directly upon arrival we were not asked how our flight was, no one asked firstly, if we upgraded to a room with seaview we wanted, or even directly at the 'oceanfront '. Additional fee of 30 to 100 American Dollar the night! The question of a reply to my e-mails with a smile ignored. We declined, the room with a view of the sea, worth it for the extra not particularly. They look still completely on the whole complex away to the ocean view. The room size and furnishings remain always the same. In the hotel 90% of americans. The rest are canadians and english. With us was only a further german couple in the hotel. Most americans are on honeymoon or celebrating anniversaries. The majority of the guests are in the ages of to . In the entire hotel there was only all-inclusive Internet is everywhere free but unfortunately very bad. In some places the hotel appears to be somewhat run down. The hotel recruits on its website with a personal pick-up from the airport. That was unfortunately nothing to see and we were with other tourists in a full minibus transported, the only over one hour after the arrival from the airport is. So what is after almost 12 hour flight not what you'd expect. A golf course from the neighboring hotel should be included, concealed but the this a few kilometer far away and it is no transport is! For divers and snorkelers the hotel is not at all suitable, the next possibility to the diving is over 12 kilometer away in puerto morelos.

  • Lage und Umgebung
    2.0

    The hotel is located just about 25. minutes from Cancun airport away. Due to the proximity to the airport, you can hear unfortunately also the planes taking off. From the main road leading to the hotel one drives about 7 minutes (5 kilometer) by a sumpflandlandschaft. Near the hotel, you will find no possibility to go shopping. The next possibility would be a gas station on the main street. Even if you the hotel is within walking distance, should want to leave, so was at several places the access road with about 5 centimeter rain and sumpfwasser awash. Unfortunately the hotel offers no shuttle service to the next villages. The only possibility is a very expensive taxi or a rental car. Car rental avis has a private office and cars can right at the hotel be rented. Costs about 85 American Dollar per day. You should have the car, but in the internet, then you pay only 50 American Dollar for the same car including all insurance and so on. Free computers are available for in the lobby available. On the website of the hotel is that you are at a local vendors diving could. This proved to be not entirely true. In the middle of the hotel between the pools is the issue of the towels. There also the company aquaworld a private beach. When aquaword while you can diving book. A pick-up at the hotel costs extra and the diving is also only in Cancun possible. The prices you see in the pictures. Really i can recommend aquawolrd also not. It was mass processing and the first three days there was also no employees were present. Also in the hotel nobody knew why. According to a german diving school in Playa del Carmen, many suppliers various destinations not allowed, the guests personally pick up and a shuttle service to offer. The local taxigesellschaft has a monopoly on the transport. Unfortunately makes many excursions were very expensive. Due to the location of the hotel is a real swimming in the sea it was unfortunately not possible. On the beach will be to each daily and nighttime tons of seaweed and dirt washed ashore. The floor is full of stones and shells. The staff is day and night busy to remove the beach, however, this can only conditionally. In the water are huge sandbags, the optics totally destroyed.

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Franziska
Definitely again!
  • Weiterempfohlen
  • Familien
  • Übersetzt
  • Badeferien
  • November 2012
A perfect hotel we have not ever experienced! It suited from the beginning to the back all! Despite the size of the hotel, you had the impression one is something special, the staff was very accommodating and willing to help! Bewertung lesen
  • Zimmer
    6.0
    Größe des Badezimmers
    6.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
    Größe des Zimmers
    6.0
  • Gastronomie
    6.0
    Atmosphäre & Einrichtung
    6.0
    Geschmack & Qualität der Speisen & Getränke
    6.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Auswahl an Speisen und Getränken
    6.0
  • Service
    6.0
    Kompetenz (Umgang mit Reklamationen)
    6.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    6.0
  • Sport und Unterhaltung
    6.0
    Qualität des Strandes
    6.0
    Zustand und Qualität des Pools
    6.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    6.0
  • Hotel
    6.0
    Familienfreundlichkeit
    6.0
    Zustand des Hotels
    6.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
    Behindertenfreundlichkeit
    6.0
  • Lage und Umgebung
    6.0
    Restaurants & Bars in der Nähe
    6.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    6.0
    Sonstige Freizeitmöglichkeiten
    6.0
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Rüdiger
Perfect hotel and holiday
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • November 2012
An excellent hotel which is worth of its price. One night in the swim-out room and then on trip through Yucatan. The surplus your suitcase stayed in the hotel. Again there and in a room with seaview and kingseits bed checked in. Bags without any problems to the room received. There no children in the hotel are, can each to his own the best relax. Mostly americans and canadians. Little europeans and no ru. Wether at the beach, by the pool or at the bar, always a quiet holiday atmosphere. Drinks only original! The best! A special thanks at Jose' ..., on special request the cocktail Yucatan mixed (recipe from the internet presented, and den haag). Excellent food and a superb ambience in the restaurants. All in all very recommendable! Bewertung lesen
  • Zimmer
    6.0
    Größe des Badezimmers
    6.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
    Größe des Zimmers
    6.0
  • Gastronomie
    6.0
    Atmosphäre & Einrichtung
    6.0
    Geschmack & Qualität der Speisen & Getränke
    6.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Auswahl an Speisen und Getränken
    6.0
  • Service
    5.8
    Kompetenz (Umgang mit Reklamationen)
    6.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    5.0
  • Sport und Unterhaltung
    5.7
    Qualität des Strandes
    5.0
    Zustand und Qualität des Pools
    6.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    6.0
  • Hotel
    5.7
    Zustand des Hotels
    6.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
    Behindertenfreundlichkeit
    5.0
  • Lage und Umgebung
    5.5
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    5.0
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Elmar
Modern hotel with first class service
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Nachweis erbracht
  • Badeferien
  • May 2012
Modern and nice hotel. The whole Areal and IE different restaurants are MT a lot of attention to detail decorated and the staff very friendly. During our stay ( May/ June) was the sea quite 'dirty', so that this bath possibility ( nearly) cannot have used and practically only in the pool were. Important information, which we the hotel described nowhere found : In the evening are only the à la carte restaurant open ( buffet in the morning and lunch). As dress code at the men long pants required. All together however a very good and recommendable hotel. Bewertung lesen
  • Zimmer
    5.8
    Größe des Badezimmers
    6.0
    Sauberkeit & Wäschewechsel
    5.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
    Größe des Zimmers
    6.0
  • Gastronomie
    5.5
    Atmosphäre & Einrichtung
    6.0
    Geschmack & Qualität der Speisen & Getränke
    5.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Auswahl an Speisen und Getränken
    5.0
  • Service
    5.3
    Kompetenz (Umgang mit Reklamationen)
    5.0
    Rezeption, Einchecken, Auschecken
    5.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    5.0
  • Sport und Unterhaltung
    5.0
    Qualität des Strandes
    4.0
    Zustand und Qualität des Pools
    5.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    6.0
  • Hotel
    5.5
    Zustand des Hotels
    5.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
  • Lage und Umgebung
    3.7
    Einkaufsmöglichkeiten in Umgebung
    3.0
    Nähe zum Strand
    5.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    3.0
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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Nadine
dream vacation in Mexico archiviert
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • February 2012
The hotel complex is not too large and after a day, you know where everything is. The complex insists on more buildings where the suites are. To any building has a private swimming pool with pool chairs and pool service. In the hotel are the lobby and a large bar, as well as a few shops with the main restaurant all in the main building (except for the seafood and Oceana). During its stay all restaurants freely used and that without prior notification. Simply go and one gets a table assigned. Guest structure is American and Canadian. At the time ... we were the only German in the hotel-which however not was bad. Bewertung lesen
  • Zimmer
    6.0

    massive room with open bathroom- jacouzzi for 2 people in the bathroom and huge large shower... Large King bed, flat screen TV, large clothes closet, air conditioning, minibar daily filled, tea and coffee making facilities, iron and board available, dining corner and couch and large balcony with rattanmöbeln( simply great)... Condition is very new and well maintained

  • Gastronomie
    6.0

    Worl café :- breakfast and lunch in buffet form (nothing was missing) Mexican: brilliant atmosphere, great music and great food Asian: either à la carte or you reserved the chefstable -Flambé and Messershow offered and live cooking with complete 12 people at the table - was perfect and must early in the morning reserved will)-great Sushikarte and large à la carte selection Oceana: was at noon open for an à la carte meal, is located in the main pool and is simply great... Fresh salads, Sandwiches or pizza and seafood seafood :-next to Oceana, large Fischkarte and brilliant atmosphere Frenchman :-from foie gras to Thunatatar, beef, shrimp it wasn't missing anything Italian: great à la carte menu in 14 days even 2 times has changed... Great service and excellent kitchen mediterranean :- evenings in Worldcafe inside and not so nice from the atmosphere in the evening -just too big-carpaccio, sole, and great Beef on the map room service: absolutely delicious and always fresh, great show and oral recommendations on the phone we always tipped given; in the buffet restaurant per Meal 1a 2 dollars in the à la carte was between 5 and 10 Dollar (depending on service) by the pool and beach there were always waiters drinks or served fresh fruit have served (of course there was also from and to a dollar)

  • Service
    6.0

    TOP TOP TOP... absolutely friendly and helpful! These people have fun with their work and that you should honor... Service was always very fast and competent. German languages but not English fluently (menus are in English or Spanish)

  • Sport und Unterhaltung
    6.0

    great discreet entertainment... Great animation team gave stündlcih games or sprtliche activities - participate was no pressure and you were also not hassled beach volleyball, miniature golf, tennis court, table tennis, pool. Mountain bike Tours, poker, Spanish lessons, dance classes, bar courses, Winetastings Internet was for 15 minutes daily free and then quite expensive... We didn't use, safe was free of charge, and handtüceh also free and enough since (the reserve also here the order of the day was) towels free beach chairs and can be changed

  • Hotel
    6.0

    The hotel complex is not too large and after a day, you know where everything is. The complex insists on more buildings where the suites are... To any building has a private swimming pool with pool chairs and pool service. In the hotel are the lobby and a large bar, as well as a few shops with the main restaurant all in the main building (except for the seafood and Oceana). During its stay all restaurants freely used and that without prior notification... Simply go and one gets a table assigned... Guest structure is American and Canadian... At the time we were the only German in the hotel-which however not was bad...

  • Lage und Umgebung
    5.0

    Location: first you think you get to the end of the world... If the transfer from the large main street leaves, it goes on pretty holbrige streets by a dense vegetation and marsh the hotel... from the airport there were roughly 20 minutes until we at the hotel were. This was after long flight very advantageous. The hotel lies direct at the beach... The beach is really very well maintained and he needs to be... Daily it washes seaweeds and seaweed -which however already in the morning be eliminated... On Astrand are 2 large Seestege integrated on which one sea gulls and pelicans Watch... The entrance to the sea is very flat and you could go far into the sea reinlaufe ( bathing shoes recommendable nonetheless)

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Przemek
Best hotel ever archiviert
  • Weiterempfohlen
  • Paare
  • Geschäftsreisen
  • December 2008
Secrets Silversands is the best hotel I ever saw. I am a travel agent and I vist between 50-100 every year. During 3 weeks in Mexico/Yukatan I saw about 15 hotels but i have spend 3 best days in Secrets Silversands. Everything is perfect: r Swiming Pool & beach 6* - you must see it Room 6* - huge room with jacuzzi for 2 persons. You can open the wall of the bathroom and you can enjoy beautifull sunrise drinking the chapmain. In apartamant you can have ever second jacuzzi on you terrace. Food 6* - Asian, Mexican, French, Italian ... and Mediterranean restaurants a'la carte in main building and Grill and Seafood bar in pool area. ALL OF THEM ARE GREAT!!! The cooking show in asian restaurant is superb. The food in asian, mexico and french restaurant is like in the best restaurant in shanghai, mexico city or paris. Drink's 6* - a range of alcohol is huge from 4 sorts of Absolut vodka, by more than 10 kinds of tequila (including one of best Jose Cuervo anejo), 3 kinds of Johnny Walker, Balantines, Chivas Regal and Martell Cognac. everything is perfect. Now I'm dreaming about visiting this paradise again. Maybe in May 2009? Bewertung lesen
  • Zimmer
    6.0

    huge room with jacuzzi for 2 persons. You can open the wall of the bathroom and you can enjoy beautifull sunrise drinking the chapmain. In apartamant you can have ever second jacuzzi on you terrace.

  • Gastronomie
    6.0

    Food 6* - Asian, Mexican, French, Italian and Mediterranean restaurants a'la carte in main building and Grill and Seafood bar in pool area. ALL OF THEM ARE GREAT!!! The cooking show in asian restaurant is superb. The food in asian, mexico and french restaurant is like in the best restaurant in shanghai, mexico city or paris. Drink's 6* - a range of alcohol is huge from 4 sorts of Absolut vodka, by more than 10 kinds of tequila (including one of best Jose Cuervo anejo), 3 kinds of Johnny Walker, Balantines, Chivas Regal and Martell Cognac.

  • Service
    6.0

    The staff is really helpfull, room is perfect clean.

  • Sport und Unterhaltung
    6.0

    Swiming Pool & beach 6* - you must see it. Pool under one of the hotel parts is great. Fitness is really good equiped.

  • Hotel
    6.0

    Secrets Silversands is the best hotel I ever saw. I am a travel agent and I vist between 50-100 every year. During 3 weeks in Mexico/Yukatan I saw about 15 hotels but i have spend 3 best days in Secrets Silversands. Everything is perfect: r Swiming Pool & beach 6* - you must see it Room 6* - huge room with jacuzzi for 2 persons. You can open the wall of the bathroom and you can enjoy beautifull sunrise drinking the chapmain. In apartamant you can have ever second jacuzzi on you terrace. Food 6* - Asian, Mexican, French, Italian and Mediterranean restaurants a'la carte in main building and Grill and Seafood bar in pool area. ALL OF THEM ARE GREAT!!! The cooking show in asian restaurant is superb. The food in asian, mexico and french restaurant is like in the best restaurant in shanghai, mexico city or paris. Drink's 6* - a range of alcohol is huge from 4 sorts of Absolut vodka, by more than 10 kinds of tequila (including one of best Jose Cuervo anejo), 3 kinds of Johnny Walker, Balantines, Chivas Regal and Martell Cognac. everything is perfect. Now I'm dreaming about visiting this paradise again. Maybe in May 2009?

  • Lage und Umgebung
    6.0

    Hotel by the see abou 14 km from CANCUN

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