Grand Hotel Holiday Resort(4 stars)

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Average rating

854 hotel reviews

    Rating by categories

  • Hotel in general
    5.5
  • Room
    5.1
  • Service
    5.5
  • Location
    4.6
  • Food and Drinks
    5.3
  • Sport & entertain
    5.2
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212 hotel reviews in Englishsorted by travel date
Kirsten
Great hotel and very friendly staff
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • October 2012
The hotel is very clean and the staff are very friendly and helpful. The food varied and tasty. The beach nearby unfortunately not very well maintained, but the water wonderful. read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    4.7
    Quality of the beach
    3.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.2
    Proximity to shopping areas
    3.0
    Distance to the beach
    3.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Franziska & Markus
Beautiful grounds - delicious food- great vacation
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • October 2012
The hotelanlagee is located on a hillside and set up like a small village. The hotel is very well-maintained and clean, everywhere there are beautiful flowers and plants to be seen. In the evening is everything great lit. The complex spread over several buildings. Because of the hillside is the way into the room for older people maybe a bit harder and for the handicapped only partly suitable (depending on the location of the room) but there is the possibility, a chauffeur for free the complex drive to let. We had booked all inclusive, among the guests were mostly german ..., english and french, from the ages it was very mixed. The hotel i would always book it again, it is simply only beautiful! read more
  • Room
    5.0

    We had room 1023, which right above the pool was, with sea view - just perfect ☺ Our double room was for two people more than adequate and equipped with a double bed, balcony, tv, air conditioning, refrigerator, large closets, bath, telephone. Safe & wi-fi for a small fee. The room was cleaned properly every day. We were satisfied with our room and we were very comfortable. Only drawback: the connection of the overflow in the floor of the bathroom and the drain the bathtub weren't okay. The the bathtub expiring water came on the overflow in the middle the bathroom again... That was a very nice mess.

  • Gastronomy
    6.0

    There was the main restaurant, an à-la-carte restaurant, a pizzeria (open from june-september) and different bars. In the restaurants very for cleanliness, order and quality one paid attention. The waiter had all the guests to your tables, you could always choose your own where one would like to sit (indoors and outdoors), which we very nice found. The food was always fresh, varied and very tasty and it was quickly refilled. Used plates were immediately from the staff cleared. It was always a great atmosphere with perfect food and very friendly staff. Also is very recommendable the Venus lobby bar, at which there are great cocktails. Prices can we unfortunately no information, since we booked all inclusive had.

  • Service
    5.0

    All hotel staff are very friendly, accommodating and helpful, especially the waiters in the restaurants. From a crisis in Greece we were german received nothing, completely on the contrary - the service was just top and there was nothing to complain about. Foreign languages are a plus, but not a must - one can get along with german but in my opinion it didn't hurt, also with the english language to be familiar. We speak good english, from the 3. day we only english with the waiters spoke ☺ Our room was cleaned thoroughly every day, even the bed linen was constantly changed. Great! Additional services like for instance care of children or a doctor we didn't use.

  • Sport & Entertainment
    5.0

    The entertainers in the hotel were all nice and have daily at the main pool with great music and a variety of games for a good mood and were not intrusive. We were just sometimes a bit annoying if the people us around 2 to 3 time asked, whether we in something wanted to play-was however perhaps also because of the fact, that we simply never want to water polo, gymnastics or darts had ☺ In the evening there was in the theatre the different performances, from musical up comedy show everything was there. The entertainers these programmes all organized and performed. There was always lots to laugh about, there were great evenings. In the hotel complex there are 3 pools: the large main pool with entertainment, the pool and the children's swimming pool. In any we could defects, every pool was cleaned daily. There was also everywhere enough chairs and sunscreens, a reserve is so unnecessary and anyway not allowed. ;-) The fitness room we also visited once, all devices were in a good state.

  • Hotel
    6.0

    The hotelanlagee is located on a hillside and set up like a small village. The hotel is very well-maintained and clean, everywhere there are beautiful flowers and plants to be seen. In the evening is everything great lit. The complex spread over several buildings. Because of the hillside is the way into the room for older people maybe a bit harder and for the handicapped only partly suitable (depending on the location of the room) but : there is the possibility, a chauffeur for free the complex drive to let. We had booked all inclusive, among the guests were mostly german, english and french, from the ages it was very mixed. The hotel i would always book it again, it is simply only beautiful!

  • Location
    4.0

    The Grand Hotel is about 25 kilometer east from Heraklion airport and 2.5 kilometer from Chersonisos away. The hotel is about 300 meters away from the beach, but was this not so good-we did the beach in Stalis preferred you about minutes easy to reach on foot can. Bus stops are located just in front of the hotel, for little money you can on your own the island explore. Of course you could also a renting car rental. The excursions at the tour operators on site in the hotel by prior arrangement and be also booked (for example. Knossos, Agios Nikolaos...)

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Niko
Perfect holiday! Great hotel!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • October 2012
Wonderful hotel with great garden and beautiful pools. The hotel offers view of the sea, has however not has its own hotel beach. By bus for 1.60 Euro within 10 minutes a wonderful sandy beach reach ( stop right in front of the hotel until Malia palace). read more
  • Room
    4.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.2
    Proximity to shopping areas
    4.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Bozena
Sunny September,
  • Recommended hotel
  • Friends
  • Translated
  • Proof of booking
  • Beach holiday
  • September 2012
The hotel is beautiful. When we evenings arrived, we were very satisfied. Afterwards however we were a bit disappointed. The dining room was very cool furnished, lighting very bright and bright. The head waiter will always the guests to the tables, even for breakfast. We thought that was really annoying. We wanted to be even decide where we sit down want. In the evening in the hotel is hardly busy. One must be already out what undertake. read more
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    2.8
    Atmosphere & furnishings
    1.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    3.0
  • Service
    4.5
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.0
    Quality of the beach
    4.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    4.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
  • Location
    2.8
    Proximity to shopping areas
    2.0
    Distance to the beach
    3.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    2.0
    Other leisure activities available
    2.0
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Steffen
Excellent hotel with bad beach.
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • September 2012
Were the second time in this hotel. Everything clean and tidy. The food is varied and good. This hotel anytime again. Only the possibilities to go swimming at the beach are far away. Best with bus 1.60 Euro To to Bali go. read more
  • Room
    5.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.3
    Overall condition of the pool area
    6.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    4.2
    Proximity to shopping areas
    4.0
    Distance to the beach
    2.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    5.0
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Norbert
Time top time flop
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • September 2012
The hotel complex is very nice and tidy, approximately 300 rooms, distributed in nice bungalows, in terraces laid out. We booked half board. It were too many russians and English in the hotel, a few German and dutch. It we noticed, that every day evenings in a certain area of the outdoor area ( near laundry room) a lazy stench be expanded. read more
  • Room
    4.0

    our room 526 was clean and in good condition. However was the connection the overflow in tiled floor in the bathroom and the drain the bathtub not reasonable. The bathtub expiring water came over the overflow in the middle the bathroom again... A beautiful mess one can only say.

  • Gastronomy
    3.0

    There is a main restaurant, a à la carte restaurant and a snack bar. A lobby bar and several pool bars. The breakfast buffet was ok... However the diversity of the dinner left much to be desired. Frequent repetitions, tasted not particularly good and if you came later... The food was only lukewarm. In the morning there was for breakfast no containers for tischabfälle, this should be however in a four star hotel can expect Once during the stay konntenw we à la carte use. It was great, several courses and tasted just great. What still to notice it is... The prices for -alcohols drinks are really beautiful high. A bottle of greek red wine costs between and Euro depending on brand. There is all inclusive recommendable.

  • Service
    5.0

    The service altogether in the hotel was great. The staff were very friendly and accommodating, both in the food area, as well as the front desk. The foreign language skills were sufficient, in order to inform itself. The cleaning of the rooms was fine and quick. However was something unpleasant. When we in the hotel arrived, we had an hour for our room wait, because it supposedly not finished yet was. A other hotel guest waited already 2 hours. He had wife and 2 small children. This is not okay. Which we highly overpriced found the safe price of 3 Euro per day. From the 2 lifts, was several days in a row, a broken and the other was not completely reasonable. The paper towels on the men's restroom before the main restaurant were not always on time refilled. And a toilet is simply too little for the public area.

  • Sport & Entertainment
    4.0

    Every day there was a entertainment program, what too many at the main pool Took place. Accordingly it was also noisy. If you however did not like, could at the smaller relaxation pool avoid. There was also a generous fun pool for children a little further up on the complex Every evening in a small open-air theater a hourly program instead, what the private entertainers or foreign artists decorated.

  • Hotel
    4.0

    The hotel complex is very nice and tidy, approximately 300 rooms, distributed in nice bungalows, in terraces laid out. We booked half board. It were too many russians and English in the hotel, a few German and dutch. It we noticed, that every day evenings in a certain area of the outdoor area ( near laundry room) a lazy stench be expanded.

  • Location
    3.0

    From the hotel you have a wonderful view on the sea. However leads right on the hotel a very lively highway past, which was a little noise causes. A private hotel beach there was not. You could however in 10 minutes a public beach his, the however was not exactly clean. Therefore, that we anyway 5 days by car on the way were, that was not so tragic. The rest of the time we were on the spacious pool spend. The area outside the hotel had up to 2 supermarkets and 2 Overpriced car rentals not lots to offer.

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Volker
Disappointing vacation, German still welcome?
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • September 2012
Clean hotel, too extensive. Accommodations are sometimes too far away. Altitude estimated approximately 50 meters. Nothing for health limited persons. read more
  • Room
    2.0

    We were in the German block. ( furthermost away guesthouses only a steep street to reach were). The first where, which with warm water is rinsed. Apparently, the plumber cold and warm water swaps. Dark joints in the tiles. Ancient small small crt tv. Where there is the four-star standard?

  • Gastronomy
    3.0

    Solid, simple, without variety. Some hotels with fewer stars had much better kitchen.

  • Service
    2.0

    Mostly unfriendly staff, perhaps somewhat dependent on the herkunftswörterbuch guests. ( German didn't seem very welcome) of course but also very dedicated and friendly employees in the hotel, these were unfortunately clearly in the minority.

  • Sport & Entertainment
    5.0

    Animation team tried. If you want to participate, this can also do.

  • Hotel
    3.0

    Clean hotel, too extensive. Accommodations are sometimes too far away. Altitude estimated approximately 50 meters. Nothing for health limited persons.

  • Location
    1.0

    Beach to far away. No fantastic beach. Hotel lies outside of the town.

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Patrick
regards to the barmaids at Lunchbar (fun pool)
  • Recommended hotel
  • Friends
  • Translated
  • Other stay
  • September 2012
Greetings to the two Barmaids in the Lunchbar on fun pool. :-) Your Patrick & Nicklas P. S. : the hotel is very recommendable! Hotenanlage clean, beach around the corner, staff friendly. Program is a lot on offer. read more
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
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Nina
Nice bathing-and party vacation!
  • Recommended hotel
  • Friends
  • Translated
  • Beach holiday
  • September 2012
Great hotel for a beach holiday! Rooms were our opinion no 4 stars (already getting old and bit lifelessly arranged). Otherwise great hotel to be recommended. 3 pool area, something for everyone. (music with activities, pool and children's swimming pool with a great view!). Just a pity the for all inclusive guests the beverages only until 22 o'clock subject \u263a. Well, we always have ' bunkered ' \u263a. Sandy beach there was not really, but we thought proximity of the hotel s a beautiful bay from stones, since sandy beach there was-very nice! To party you had to not weitfahren ... ( circa 8 Euro with the taxi) after herssonisos -very lots of bars and discos right next to the sea! read more
  • Room
    3.3
    Size of the bathroom
    3.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    3.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.0
    Quality of the beach
    2.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    4.0
    Family friendliness
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    3.0
  • Location
    5.4
    Proximity to shopping areas
    5.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
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Klaus
Relaxing vacation!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2012
The hotel is very clean. The complex spread out over several level. Even for the higher rooms a shuttle service is available available. We ale food' all inclusive ' and additional view of the sea and were very satisfied. The audience in this hotel is mixed. read more
  • Room
    6.0

    The room was great. Have a double room booked and a room for 4 persons received. Thus was our room from 4 beds, 2 air-conditioning devices, 2 led -tvs, a decked and a beautiful bathroom with plenty of space.

  • Gastronomy
    6.0

    The buffet is more than enough and diverse. The drinks are always well chilled. There are 3 bars available, whereby the pool bar to the evening in a wine bar turns. The food is too many typical of the country, whereby something for every taste is. The prices were relatively no matter to us, since we 'all in' had not eighth had.

  • Service
    6.0

    The staff are very friendly. We never had to wait for drinks wait and for the food is the staff very attentive. Many employees speak several languages.

  • Sport & Entertainment
    6.0

    The pools are all very clean and the loungers are good. However will of some guests the loungers already in the morning already reserved by towels. It is possible at all pool enough sun screens available and at all pool is a shower available. The entertainment seems to be good, but we didn't really comment. Preferred on quiet pool to relax.

  • Hotel
    6.0

    The hotel is very clean. The complex spread out over several level. Even for the higher rooms a shuttle service is available available. We ale food' all inclusive ' and additional view of the sea and were very satisfied. The audience in this hotel is mixed.

  • Location
    4.0

    The hotel is about 5-minute walk away from a small bay. Here must chairs and sunscreens at the beach be paid, as these from the earlier hotel come. In the next city one comes fast with a bus, which every 30 minutes goes.

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Christian
Really great hotel
  • Recommended hotel
  • Friends
  • Translated
  • Beach holiday
  • September 2012
Just an excellent hotel. What else could you want?! The staff are always in a good mood and very friendly. The complex is clean and large enough. Beside the large main pool, there were still 2 further (without music and activities) for more peace. All in all, has the hotel everything your heart desires. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.8
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    4.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    4.0
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Heinz
Great hotel
  • Recommended hotel
  • Friends
  • Translated
  • Other stay
  • September 2012
Recommendable hotel, street according to. It is about 300 meters to the beach. The bungalows are on the hillside. For people with walking difficulties harder 'rise'. The food was varied and tasteful. The staff were to us too German very friendly. read more
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    4.3
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    4.7
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    3.0
  • Location
    4.0
    Proximity to shopping areas
    3.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    5.0
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Michael
Very nice hotel with very friendly staff
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • September 2012
The hotel with its 3 pools for relaxing! We have however the beach preferred, this is not the neighboring hotel recommendable, but the in Stalis (15-minute walk, turquoise water)! Food was varied and again and again immediately filled up, even around 21,45 was refilled! Friendliness of the staff is unsurpassed. Of Al we with pick-up only with a small taxi (4 persons plus luggage) carried should be offered to us to the airport to drive! Overall a great hotel with 100% recommendation! read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.3
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    4.7
    Family friendliness
    6.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    4.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    5.0
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Marcus
Very beautiful hotel and garden area
  • Recommended hotel
  • Friends
  • Translated
  • Beach holiday
  • September 2012
The hotel and the garden as the paths always very clean no trash or cigarette butts or similar The only negative what we found was the long way to our bungalow who bad luck and at the top such a must for a good dinner or breakfast or if you come from the beach good 10 minutes to run and with a grade of at least 70% there is a shuttle service ( only 1 car for about 500 guests) but is often occupied and already on the way there one must already times a couple of minutes wait or ... at the front desk tell the one chic Nationality of the guests mostly russians average age about 35 years read more
  • Room
    5.0

    The size of the rooms and bathroom were sufficient Safe available for a fee of 35 Euro Furniture was also ok but you need to be once again renew or austauchen are signs of wear in a couple of years available tv a very small only Telephone available

  • Gastronomy
    6.0

    There was a large dining room with terrace And two restaurants very nice quality of the dishes good Cleanliness hygiene very good

  • Service
    6.0

    Friendliness of the staff in general very good always very friendly all spoke English and a few even German zimmerreinigungteam were always very friendly and decent Laundry service available for selbstwaschen and drying However the hotel has a valet-cleaning service The doctor comes every day from to to the hotel On complaints goes the staff immediately We were in our last day at o'clock night below at the front desk since we a insektenproblem fallen attack evening had ( cockroach) they wanted and immediately a new bungalow give the but we reject would make our bungalow still in the same night thoroughly cleaned and bettenüberzogen

  • Sport & Entertainment
    4.0

    There is altogether 3 pools beautifully designed loungers and protection from the sun abundant Kids club available Fitness room available seeberate disco unfortunately not Entertainment was available but since the entertainment team in the age of an average 25 years will give you more with the younger from

  • Hotel
    5.0

    The hotel and the garden as the paths always very clean no trash or cigarette butts or similar The only negative what we found was the long way to our bungalow who bad luck and at the top such a must for a good dinner or breakfast or if you come from the beach good 10 minutes to run and with a grade of at least 70% there is a shuttle service ( only 1 car for about 500 guests) but is often occupied and already on the way there one must already times a couple of minutes wait or at the front desk tell the one chic Nationality of the guests mostly russians average age about 35 years

  • Location
    6.0

    The hotel rests on a hill is very nice we were able to our bugalu of our terrace on sea look very nice view Purchase and entertainment possibilities is about 5 minutes by bus to reach chersonissos on foot so 20 minutes

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Melanie
Beautiful summer vacation with little faults
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • September 2012
The hotel normally is in a very good condition and was kept clean every day. The staff are nice and willing to help. read more
  • Room
    4.0

    We had a room booked with a view of the sea, which we got and we liked a lot. The room was very spacious and the interior was in a good condition. Also the balcony we liked. Only as mentioned with the cleanliness there are drawbacks... On the tiled floor was already at our arrival even sand to see and also the hair on the floor and on the balcony were not great.

  • Gastronomy
    3.0

    The food was ok.! For breakfast you have the possibility to to choose between greek and american, unfortunately there was a greek only from 7:00 until: o'clock ( German time 6:00 until: o'clock that is why we have this not taken into account) and so small drawbacks, since the americanische food was very greasy. Also during dinner we had a little variety wish... The selection of meat was in our opinion large only the side dishes were fries, fries, fries and noodles. We were always full and the food good but we would have liked it also typical greek food returns! The à la carte restaurant and the pizzeria are very recommendable a variety standard dinner to get. As well as the bars (2 piece) where around midday snacks can be ordered (since we booked half board we chose these 2 times taken into account and were positively surprised) About the cleaning in the restaurant or at the bars there was nothing to complain about.

  • Service
    4.0

    The staff were very friendly and the communication pointed out no problems on. Drawbacks we give in cleaning of the rooms. Daily the towels were changed but with the cleaning the floor it was not so exactly taken (tufts of hair, stains... And not only from us!) Laundry service, doctor and child care was we didn't use it.

  • Sport & Entertainment
    4.0

    There are 3 pool' s a shallow pool with slides, a quiet pool and the biggest pool is the entertainment pool. Animation we didn't use but what we saw was as much effort and it was a lot of fun, this also applies to the evening entertainment. The pool' s were cleaned every evening and also the pool area was very clean and well cared for. At the sea are the chairs and screens for a fee (2 loungers 5,00 Euro and 1 umbrella 2,50 Euro). We found in general this beach not very appealing. It is a small bay, just not so comfortable (very cramped). If you like tennis want to play should know, the half board guests this extra pay must (1 hour= 15 Euro)

  • Hotel
    5.0

    The hotel normally is in a very good condition and was kept clean every day. The staff are nice and willing to help.

  • Location
    4.0

    The Grand hotel situated a bit higher and one has a great view ( especially with ocean view rooms). The distance to the beach you can on foot back, but the beach not particularly liked a lot and we too many at one of the three pool' s were. For strolling invites chersonissos a (you can to reach on foot about 25 minutes-then catch the first stores already at) there is however also a bus opposite the hotel ( duration about 5 minutes by bus, cost however also 3,20 Euro for 2 persons) To the airport to Heraklion it is not far-duration about 1 hour, since with us lots of hotels were driven to first (we found to be not bad). As we 2 days a car had rented, we could our excursion program himself and some of Kreta seen.

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Franzis
A hotel at the top of the top league greece
  • Recommended hotel
  • Singles
  • Translated
  • Beach holiday
  • September 2012
One introdution: such a hotel - I mean not only the building, but also the complete staff - is a real highlight for everyone Greece-tourist! The hotel is very large. But it was because of the in the following described construction not the appearance of an ordinary small hotel with, however rather the a very nice, small, kind world. The hotel has a grand main building, which on many floors the whole central contact points as the for example the two restaurants, the lobby-bar the front desk etc. Combines. Directly adjacent is the first very generous designed pool with very ... many possibilities to lie down and a very nice pool bar. The exercise area, as well as the side building with the very well maintained hotel rooms one reaches over several small, very nice laid out paths. If you don't on foot liked to go, the puts easily in one of the free shuttles and the few meters to the building chauffeurs. The guests of this hotel came during my stay mainly from Germany, England and Holland, but of course also other nationalities were represented, which is the charm each versus mind, I think. To cleanliness I can only say one thing: great! There was nothing, but also even nothing to complain about! read more
  • Room
    6.0

    The rooms are comfortable large and in very good condition. The furnishings ( fridge, telephone, tv, big balcony, closet safe) recomm and I than average.

  • Gastronomy
    6.0

    Also the quality, the offered food and drinks is excellent. To be honest: I have only very few greek restaurants in Germany met, the level this hotel reach. Furthermore the restaurant offers every day a very large choice of greek food, the constantly freshly prepared is. There were repeats hardly and the entire, massive buffet was from the first to the last minute extensivelly filled.

  • Service
    6.0

    It would for the category ' service' and 'staff' this hotel a occasion of ten holiday check-suns. Because this hotel she would have earned. There are initially once the industrious maid service, the fast, thorough and unobtrusive about every room take care of it. Than the staff at reception: competent, uncomplicated and helpful. The restaurant staff: the bright crazy! Very friendly, very cordial, very accommodating! Simply exemplary. It is every desire immediately fulfilled and with a professional serenity the dining room a pleasant and peaceful atmosphere gives. Also extremely friendly and unique the staff the lobby-bar! The entertainment team: really great! Very welcoming, very friendly and with a murder -Elan and unobstrusively! For me personally the best animation team, I have ever experienced! In short: I have stayed in really lots of hotels the upper class in Greece, however the quality services and of the staff in this hotel remains unattained.

  • Sport & Entertainment
    6.0

    There are plenty of activities offered. This professional child care by the entertainment team. The pools are in perfect condition and very clean. Numerous, always well maintained possibilities to lie down are available. A very nice variety offers during the day the pool bar with its operating together team and the snack-bar that offers great value for money.

  • Hotel
    6.0

    One introdution: such a hotel - I mean not only the building, but also the complete staff - is a real highlight for everyone Greece-tourist! The hotel is very large. But it was because of the in the following described construction not the appearance of an ordinary small hotel with, however rather the a very nice, small, kind world. The hotel has a grand main building, which on many floors the whole central contact points as the for example the two restaurants, the lobby-bar the front desk etc. Combines. Directly adjacent is the first very generous designed pool with very many possibilities to lie down and a very nice pool bar. The exercise area, as well as the side building with the very well maintained hotel rooms one reaches over several small, very nice laid out paths. If you don't on foot liked to go, the puts easily in one of the free shuttles and the few meters to the building chauffeurs. The guests of this hotel came during my stay mainly from Germany, England and Holland, but of course also other nationalities were represented, which is the charm each versus mind, I think. To cleanliness I can only say one thing: great! There was nothing, but also even nothing to complain about!

  • Location
    6.0

    Over cherssonissos wasn't there are plenty of sources of information on the internet, therefore I save a description. Important to know is, the bus station opposite the hotel all villages, as well as cherssonissos wasn't even and Heraklion very easy to reach are.

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Carsten
This hotel is really a ' top -hotel'
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2012
We felt very much at ease in Gloria Palace San Augustin. You just have to really think about, that the complex at a' steep' hill. The climb to the room already times difficult. , if you don't good on foot. And yes, the furniture is not the newest. But everything was well maintained. OK, the 36. CRT on the trash, but one is not to watches television looks so far flown. We want to come again. And this is only the 2. Hotel at all, in which we say that. read more
  • Room
    5.3
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.0
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    4.7
    Quality of the beach
    3.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    4.8
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    2.0
  • Location
    4.8
    Proximity to shopping areas
    6.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    4.0
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Nils
Outside hui, but inside with small defects
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • September 2012
Were for one week in Grand Hotel. The area is wonderful, however very steeply (as several times already other comments noted). Our room was down and was not a problem for us. Positive: Very nice, well-kept complex. 3 pools: for children or to relax or animation. - all services in the hotel available ( rental car company, small store for magazines, etc.) - restaurant is huge, so that despite the large number of vacations always a place as is. Staff in the restaurants and bars always very friendly. Negative: Our room had the best days already behind itself. Decor ... was old and worn. The tv was tiny. - cleaning lady it superficially clean, but unfortunately were easy things overlooked ( tooth finery cups not clean, washbasin not cleaned, the floor was not really clean) Room had not times two glasses. We had to you then in the restaurant get, because the front desk did not create it us which to bring/get. - were on the day of departure surprised, because towels for 10 €'rent' demanded (with pick-up was a bit of 10 €deposit per towel said. We couldn't have otherwise considered towels to lend, because we our own beach towels with us) - restaurant food was all right, but had before in spanish four star hotels already better experienced. We had for example not understood, why it is on a mediterranean island not regularly fish to choose from. Otherwise was the 'live' do not cook really cook. It was rather a 'live' on the plate action. It would be for example nice you could a omelets made to order can. In short: the hotel was reasonable and we could a beautiful week on Kreta spend, but nevertheless the hotel is in comparison to other experienced four star hotels not convincing. Would not again to this hotel come, but somewhat new try it. read more
  • Room
    3.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    2.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    5.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    3.8
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    4.7
    Quality of the beach
    3.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.0
    Proximity to shopping areas
    3.0
    Distance to the beach
    3.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    5.0
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Bernd
Very friendly staff, good food
  • Recommended hotel
  • Friends
  • Translated
  • Proof of booking
  • Beach holiday
  • September 2012
Rooms okay, very clean, guests very tidy, half board is sufficient, since the all-inclusive offer on closer calculation no benefits offers, except you drink every day until: o'clock more than 10 beer or similar read more
  • Room
    4.0

    Smaller than in many türm. Five star hotels, not as luxurious, but for the couple hour, the generally in the room is, completely sufficiently.

  • Gastronomy
    5.0

    Food was very diverse and the quality good to very good. Understand some knockers not, I have stayed in five star hotels in Dubai or on the Maldives, but it is at 4-star and they are in any case justified. To some rooms is there is a steeper hill, but we saw that as sporty activity and a shuttle bus is always ready, the one to the room goes.

  • Service
    6.0

    Very friendly staff in all areas, no hecticness arise, contribute much to a lovely vacation with, also outside of the hotel everywhere without exception very friendly and helpful. The island a dream for all, the not only in the hotel pool to, we will definitely come back to Kreta. Many nicer than spanish islands.

  • Sport & Entertainment
    5.0

    Animation plentiful but never obtrusive. minifußballfeld really tiny, it was unfortunately, but you can wonderful to the beach jogging or tennis play, pool is also large enough for swimming. Wi-fi costs very much for vielnutzer, rather over wi-fi plus 500 minutes for 20 Euro order, is considerably cheaper.

  • Hotel
    5.0

    Rooms okay, very clean, guests very tidy, half board is sufficient, since the all-inclusive offer on closer calculation no benefits offers, except you drink every day until: o'clock more than 10 beer or similar

  • Location
    4.0

    No beach area, rather for excursions in the area, to the beach very far on foot, but for pool-tourist ideal, 3 pools 1 with animation, 1 relax -pool and 1 for kids with slides. The town with shops about 3 kilometer, beautiful hike or with the taxi ( before price negotiate, from 5a 15 Euro!)

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Gerhard & Agnes
Dream -vacation
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2012
A top hotel, spacious and clean rooms. We had the half board, breakfast and dinner to a really Rich buffet. The average age for September was mixed and natinonalitäten Many countries. read more
  • Room
    6.0

    With a sentence: there are spacious and good equipped clean rooms With a terrace.

  • Gastronomy
    6.0

    In the many bars and restaurants offers good of high quality dishes With joke and charm serves. Also for cleanliness and hygiene very valued. A typical greek warm atmosphere in good value for money.

  • Service
    6.0

    A very friendly staff with good fremnsdsprachenkenntnisse. The cleaning of the rooms worked very well, daily fresh towels and the doctor In the house.

  • Sport & Entertainment
    6.0

    The offer in and around the large pool is excellent. Wether internet, loungers, protection from the sun, water quality, cleanliness All together very good. Most warmly we want us to luca, lindsy and the team for The fantastic entertainment taking part in the sport and disco thank you.

  • Hotel
    6.0

    A top hotel, spacious and clean rooms. We had the half board, breakfast and dinner to a really Rich buffet. The average age for September was mixed and natinonalitäten Many countries.

  • Location
    5.0

    A few hundred meters to the beach, however the 4-tel hourly bus connection To the beach, next place directly in front of the hotel. Excursions right at the hotel bookable, shop in the house. In next many nearby taverns, shops. Bars...

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