Hotel Sofitel Santa Clara(4.5 stars)

39-29 Centro Calle Del Torno Show map

Average rating

3 hotel reviews

    Rating by categories

  • Hotel in general
    4.0
  • Room
    3.5
  • Service
    3.8
  • Location
    5.0
  • Food and Drinks
    3.8
  • Sport & entertain
    4.0
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3 hotel reviews in Englishsorted by travel date
Regina
Good location
  • Hotel not recommended
  • Friends
  • Other stay
  • February 2012
The Hotel is rather nicely appointed, previously being a Convent. The public areas are attractive in the colonial way, with a charming patio/winter-garden. Staff had beautiful uniforms and this is really a good credit to the Hotel. The only but: some rooms are very humid, including mine on the 2nd floor. One is informed not to switch-off the a/c nor to open the balcony door of the bedroom because of the humidity.Surely some rooms are in need of refurbishment after 17 years. if you are allergic to a/c please make sure you are accommodated in a room without such ... problem. read more
  • Room
    3.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    4.0
  • Gastronomy
    3.8
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    3.8
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    4.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.0
    Family friendliness
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Gabriele
A historic, old stones archived
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • November 2010
the hotel is a real gem. Unfortunately the time has left their marks. It was great a lot rained and water came through the ceiling in the inner courtyard. We had a room in the historic part of the house. By use the air conditioning could be no'comfortable temperature' reach, it was always damp. Also the bed sheets and the bed linen was never really dry. nevertheless the hotel is in a good condition partly hectic Hustle and bustle of the city. Also the breakfast buffet can't be beat. And in the morning, there were always small Visitors, even a ... croissant sought to guarantee: two tame Toucans. read more
  • Room
    4.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.8
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    4.0
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Philipp
Sofitel Santa Clara- the best hotel in Colombia archived
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • July 2009
Gorgeous beautiful hotel in the old town Cartagenas location. Originally an old monastery, built in 1621! Relatively expensive unfortunately, but still a great experience. Breakfast in the inner courtyard. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    4.7
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    5.5
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.8
    Proximity to shopping areas
    6.0
    Distance to the beach
    3.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    5.0
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