Hotel Mercure Cuatro Palmas & Las Palmas Bungalows(4 stars)

Avenida 1ra entre 60 y 64, Matanzas, Varadero View on map

Average rating

400 hotel reviews

    Rating by categories

  • Hotel in general
    3.5
  • Room
    3.9
  • Service
    3.7
  • Location
    5.0
  • Food and Drinks
    3.5
  • Sport & entertain
    4.2
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109 hotel reviews for undefinedsorted by travel date
Alfred
All Inclusive at its worst
  • Hotel not recommended
  • Families
  • Proof of booking
  • Beach holiday
  • February 2014
1) nice looking hotel but very small rooms and smelling dirty bathrooms even a room change brought no improvement, all bathrooms lack ventilators. obviously a russian built hotel. nice spanish outside architecture, but 350 rooms and all the same size ( very small). they sold us this room for 2 adult and 2 children and we paid for 4 people and got an ordinary small double room the hotel director was very friendly and said i shall change hotel he has only small rooms. 2) never ever again all inclusive service at the bar happens with sincere, unfriendly, stoned faces ..., slowly, and arrogantly oinly a tip brings a ( short ) smile and ( very little) speed obviously this is willingly their habit, to force guests to give tips. allways something is not available ( for example white wine) and the red wine is rotten and undrinkable what can you do, all is already paid.? a complaint is useless and leads to no service at all you wait at the bar, and they dont see you if they do not want to see you ( they only see the tip guest) and if served you feel bad because they let you feel, that actually they do not want to work, they are foreced to. it is most annoying is to see the the fed up sincere faces of the service personnel at the bars in your holidays. of course there are exeptions, but if you do not tip after a while you become invisible, and get no table in the restaurant as there is always more guests than tables. staff is reserving some of these tables with their private stuff ( sunglasses) and when the tip guest comes, voila tehre is a free table for him, but not for everybody. this is capitalist socialism ? however, next time i want to pay for every drink and food, this guarantees fast and friendly service, and what dey dont have i must not pay. 3) absolutely first class the evening shows the dancers, about 10 girls and young men could easily perform on any stage clearly way above hotel niveau conclusion: never again all inclusive and never again quatros palmas read hotel review
  • Room
    2.5
    Size of the bathroom
    1.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    1.0
  • Gastronomy
    3.0
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    3.0
  • Service
    2.8
    Competence (handling complaints)
    2.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Leisure
    3.8
    Quality of the beach
    6.0
    Child care or playground
    1.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    3.3
    Family friendliness
    3.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    3.0
  • Location
    4.0
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    3.0
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Roswitha
Bad room in Cuba.
  • Hotel not recommended
  • Couples
  • Translated
  • Other stay
  • January 2014
Moldy room, damp, the walls were black with mildew, luckily only 1 night there. Hotel loves the busloads rather than individuals. read hotel review
  • Room
    1.5
    Size of the bathroom
    1.0
    Cleanliness & linen change
    1.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    1.0
  • Gastronomy
    1.5
    Atmosphere & furnishings
    2.0
    Quality of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    2.0
    Variety of food and drinks
    1.0
  • Service
    1.5
    Competence (handling complaints)
    2.0
    Reception, check-in & check-out
    1.0
    Friendliness and helpfulness
    1.0
    Staff's knowledge of foreign language
    2.0
  • Sport & Leisure
    2.0
    Overall condition of the pool area
    2.0
  • Hotel
    3.3
    Family friendliness
    3.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    3.0
    Disabled-friendly
    4.0
  • Location
    3.5
    Proximity to shopping areas
    3.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    3.0
Close
Peter
Hotel with charm and good mood.
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2013
This hotel has one of the most beautiful beaches, in addition, very friendly and helpful staff the rooms in the main building are totally ok. The food was except for the dinner was good, in the evening there could have been a little bit of quality support throughout the but very good. Drinks are ok, one should only the plastic cups abolished, but that is rather a general problem Varadero and the rest of the world save our ocean! I love this hotel, because it wasn't as ticks as all other bunker. read hotel review
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.8
    Quality of the beach
    5.0
    Child care or playground
    4.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    4.8
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    5.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Patrick
Las Palmas bungalow 2-at any time again
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • May 2013
Off course the hotel has seen better days and in some places in need of a bit of renovation, but particularly the hotel was clean and of course, for a small tip from time to time, they nevertheless somewhat preferred and more promptly, but that is everywhere sunday The diversity and quality of the food: Every guest of the hotel has the possibility, dinner in one of the three top-à-la-carte restaurants to eat, where one an immaculate 4-course meal served, which one gladly tip for chef and basement there is. We were up to 2 times in the evening 'in ... the cafeteria', since we on tour and not for the evening reserve could, but there too, we have always found something delicious. For breakfast there was always meat, cheese, jams, muesli, cornflakes, eggs in all variants and also for our eastern european friends already warm food. And also always fruit and a good latte. If one at noon hunger felt, either in the buffet have a snack, or the grill restaurant ' tropipalma' from 4 meals (calamari, burgers, and chicken) select. (the calamari were a poem. ) Was this restaurant recommended, since you are still a stunning sunset could see. And now we come to the drinks. The selection of cocktails at the lobby, as well as cocktail bar were very extensive. And the Cuba Libre from Juan and the Sex on the Beach from Abel absolute world class. Many wrote, the service would not be good. No matter what it was, we were at the front desk quickly and efficiently helped. The twist: the manager is austrian. He has for all an ear to lend and helps also, wherever he only. A urlaubsbekanntschaft the toe verknackst and he is with you after opposite in the clinica de turistas and your doctor supports. Conclusion: The hotel isn't more the newest and in some places with a coat of paint and a bucket color use. But it is by the above. Points, as well as the location, because it was located beautifully central and one can in the evening after eating the legs were represented. The expensive and probably better hotels have the disadvantage, that they augment resorts are, but very isolated and you always into town center. I would come again. read hotel review
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.5
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
  • Hotel
    4.7
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    5.0
  • Location
    5.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Olivia
Cuban 4 stars
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • May 2013
Great beach, worn-out area. Central location, much, loud noise from the entertainment. The food low-grade, cleanliness in the restaurant and in the rooms poor. Processing of complaints depending on staff good and fast. It is a great beach, nice à-la-carte restaurants and great beach bar. read hotel review
  • Room
    4.0
    Size of the bathroom
    3.0
    Cleanliness & linen change
    1.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    2.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    2.0
    Variety of food and drinks
    2.0
  • Service
    2.5
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    2.0
    Staff's knowledge of foreign language
    2.0
  • Sport & Leisure
    3.5
    Quality of the beach
    6.0
    Overall condition of the pool area
    4.0
    Child care or playground
    1.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    3.0
    Family friendliness
    3.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    2.0
    Disabled-friendly
    4.0
  • Location
    5.4
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    4.0
Close
Ines
A very nice vacation!
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • May 2013
We have in this hotel had a really great time! Main reasons : distance to the beach, large selection of food, good entertainment and cleanliness. read hotel review
  • Room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    5.0
  • Service
    4.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    4.3
    Family friendliness
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    4.8
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    4.0
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Heidi
Nice beach holiday with little faults
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • March 2013
Based on the price a pleasant hotel with international public. The food is varied and good, the cleanliness the plates could be improved. Our room would have a renovation but warrants service was good, laundry could have been cleaner. read hotel review
  • Room
    4.0

    Cleanliness ok, condition toilet needed repair. Tv with 1 international channels

  • Gastronomy
    4.0

    Food varied and more than enough, cleanliness of the dishes must be better

  • Service
    5.0

    Room service was good, could dry cleaning and laundry be cleaner

  • Sport & Leisure
    5.0

    Entertainment very good, chairs on the beach needs improvement

  • Hotel
    4.0

    Based on the price a pleasant hotel with international public. The food is varied and good, the cleanliness the plates could be improved. Our room would have a renovation but warrants service was good, laundry could have been cleaner.

  • Location
    6.0

    Beach great, as you Karibik dreams

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Bernhard
Once and never again Cuatro palmas
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • March 2013
Bungalow rooms are not recommendable, dirty and noisy. Hotel was old and in need of renovation but not the worst. Food everyday the same 4 warm dishes the eye eat here not with, modest 60% russians 25% canadians the rest german, dutch, etc.. At the weekend many cuban families. Beach and sea nice. Beach chairs and umbrellas mostly broken or worn out. Staff is very friendly if tip. read hotel review
  • Room
    3.3
    Size of the bathroom
    3.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    4.0
  • Gastronomy
    1.8
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    2.0
    Variety of food and drinks
    1.0
  • Service
    3.3
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Leisure
    3.7
    Quality of the beach
    4.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    2.0
    Condition of the Hotel
    2.0
    General cleanliness of the different areas
    2.0
  • Location
    4.0
    Proximity to shopping areas
    4.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    3.0
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Andrea
Cuba is worth seeing, this hotel not
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • February 2013
Unpleasant surprise on the way there: booked bungalow room was in the 2. number on the other side of the street next to a disco and a nightclub. Rooms dirty, moldy and partly demolished-simply not acceptable. Upgrade for a room in the hotel costs then again 20 cuc per day. The rooms there are also not the hit, but at least clean and not broken. Facilitities are quite outdated, however the waiters (except reception ) very friendly. The 24-hour bar is dirty and smells, there are beverages only in plastic cups. Recommendable is the bar Cuba with a beautiful terrace ... with a view of the sea. Also very good is the evening unterhaltungsshow, a company from professional dancers one dargeboten. The beach is class, if the weather is fine. Overall the hotel not a good price-performance ratio. read hotel review
  • Room
    3.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    3.0
  • Gastronomy
    3.5
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    3.0
  • Service
    3.5
    Competence (handling complaints)
    2.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    4.3
    Quality of the beach
    4.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    3.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    3.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
Close
Anna
Great beach the rest sufficiently
  • Hotel not recommended
  • Families
  • Translated
  • Beach holiday
  • January 2013
First of all the beach was great! Fine white sand, blue water, flat and the front of the hotel not too deep, so even for children adequate. No currents, high waves, reefs or pollution. The extra charge for our bungalow was not at all worth it. 1. it was not a bungalow, but another, smaller hotel building on the other side of the street. So you had only a longer way to the beach/ pool/ bars/ restaurant, 2. you couldn't night sleep since it from 20 o'clock to 4 hours in the morning on both sides of a hard rock ... karaoke bar and a disco treated to music was = disaster if you don't party vacation plans! The staff at the hotel was friendly, the complex altogether clean. The food made full, but it didn't make you happy. Culinary experiences you couldn't expect. There was the buffet varied, the food however good quality and tasted very poor. Varadero itself is a nice place for a all inclusive vacation. The real Cuba you can see here however not. Fom the prices for the offered excursions we were positively surprised. read hotel review
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    5.0
  • Gastronomy
    3.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    3.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    4.5
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    3.0
    Disabled-friendly
    5.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
Close
Dagmar
Coffee, Cuba-libre, son and dancing, party and swimming-
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • December 2012
We were satisfied all around despite some irritation because of our ' bungalowanmietung' -the appropriate object turned out to be an additional house on the other side of the street out, our room was unfortunately to a very loud disco. As we are early birds and mostly on the day weren't in the hotel, bothered us this nocturnal disturbance of the peace. This problem was done by the staff on site righlty adressed and we were given a room in the next to the main building located area. If you even at night to party is however also the room ... on the other side of the street ideal, facilities and location are ok. Very satisfied we were with the cultural context and the food. No extra to reserve we were with the offer of the buffets completely satisfied to enthusiastically. The event to the holidays was great planned and it gave also crawfish for all. Particularly the sweet dishes are divine, in the lobby you had to already remind you, that you can get a good coffee-the with increasing time very lax prepared, that's actually the non plus ultra-a nice cup of coffee! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.7
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
Close
Sandra
Just great
  • Recommended hotel
  • Friends
  • Translated
  • Other stay
  • November 2012
Great hotel with charm and flair with the best location in Varadero. Here and there small faults ( shabby house) but one can at the beach and the atmosphere what the cubans (, whether entertainer, waiter or security) there spread be overlooked. The food was always sufficiently available and even if you don't want to main restaurant has are enough possibilities lunch, as well as evenings available eating in all inclusive are included. Cocktails very tasty and also in varied choice available, Animation oK, not pushy, all very pleasant. Greetings to the whole team;-), also a massive praise goes ... to the showdancer of Caribbean.-) read hotel review
  • Room
    4.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    4.5
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    3.5
    Family friendliness
    3.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    3.0
  • Location
    5.3
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
Close
Rene
Vacation, you cannot forget, always be there
  • Recommended hotel
  • Singles
  • Translated
  • Beach holiday
  • November 2012
If you are as true you want again and again there! Because the people very friendly are and helpful. Very nice and good read hotel review
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.3
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.5
    Family friendliness
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    5.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
Close
René
Not what is specified
  • Hotel not recommended
  • Families
  • Translated
  • Beach holiday
  • October 2012
The specified bungalow are not bungalows. Ancillary area of the actual hotels on the other side of the street. read hotel review
  • Room
    3.5
    Size of the bathroom
    3.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    3.0
  • Gastronomy
    2.8
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    3.0
  • Service
    3.0
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Leisure
    2.8
    Quality of the beach
    5.0
    Child care or playground
    1.0
    Overall condition of the pool area
    2.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    2.0
    Family friendliness
    2.0
    Condition of the Hotel
    2.0
    General cleanliness of the different areas
    2.0
  • Location
    3.2
    Proximity to shopping areas
    1.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    3.0
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Juan
Read exactly, this is an honest review
  • Recommended hotel
  • Friends
  • Translated
  • Beach holiday
  • October 2012
Room sometimes good and sometimes bad service is always worse now for the 4. time in this hotel and had to find the the quality the all time became worse. It starts with mold on the walls and in the bathroom, and bugs without limits in the or other room. The guest structure this year dominated german guests, as well as very many female sextouristinnen. The service works only reasonable if you a or other cuc jump left otherwise you can wait. The buffet is very one-sided. The entertainment is everyday the same so a lot of variation there is ... not. There are the entertainers only for female guests day and night on the spot what i very amusing found. Have the entertainers 10 of 10 points earned. read hotel review
  • Room
    3.0

    Tv with bad reception fridge without content, air conditioning ok, but leaves a bite from smell must be the filter change cleanliness ok or depends on the charwoman on it

  • Gastronomy
    3.0

    Very one-sided drinks hygiene was not the best. But you could at least with which well maintained. Quality of the food and drinks was okay the quantity of rather modest.

  • Service
    2.0

    Staff always friendly but if you on a destination which which straight is not then understand also no spanish more. The room cleaning was only the most necessary so sheets in 3 weeks not changed before every 2 days. Hand towels partly unclean. Laundry service you had to up to 4 days or wait any longer, although the cleaning lady to the next day pledged was. And one or other guest also times which was missing although it is only a body lotion or sun but it has something missing.

  • Sport & Leisure
    2.0

    There is a lot of water sports but also only if the staff desire has. If the no bock then is at once someone in the sea it prohibits.

  • Hotel
    3.0

    Room sometimes good and sometimes bad service is always worse now for the 4. time in this hotel and had to find the the quality the all time became worse. It starts with mold on the walls and in the bathroom, and bugs without limits in the or other room. The guest structure this year dominated german guests, as well as very many female sextouristinnen. The service works only reasonable if you a or other cuc jump left otherwise you can wait. The buffet is very one-sided. The entertainment is everyday the same so a lot of variation there is not. There are the entertainers only for female guests day and night on the spot what i very amusing found. Have the entertainers 10 of 10 points earned.

  • Location
    5.0

    The hotel has a directly at the beach and an additional snack bar where you can get drinks at the beach. Shopping and entertainment possibilities are also in direct proximity. Excursions and stätdtetouren in the hotel lobby on mas offered. Especially recommendable Trinidad Santa Clara and cien fiegos, including jungle crossing. Calle 62 in ummittbarer proximity this is a road coffee with live music very entertaining if you were the male straßenprostituierten in belly looks is worthwhile definitely there to see and simply people-watching.

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Tine
Have no hesitation to recommend!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • October 2012
Although i have 8 times in Cuba was, i was a bit worried, after reading the bad reviews had read. All-clear! The hotel is absolutely alright, the employees are friendly (independent of the tips!) , it is clean, the food is good and also the bungalows are okay and not far away from the beach. read hotel review
  • Room
    5.0

    Our bungalow room was with a massive bed. The bathroom was fairly new and the water pressure the shower was perfect. (as i have in Cuba already completely different experienced!) We had a balcony with a nice view onto the street, or the opposite houses, trees... Who a room with seaview wants, must pay more. The safe is free, there was a small refrigerator (no mini bar), the television we didn't use. It was clean, if you have some sand and dust in the corners overlooked. The towels were changed daily. Sometimes smell the towels in Cuba, even if freshly washed, i experience everywhere.

  • Gastronomy
    5.0

    Since we vegetarian food, we were not in the à la carte restaurant (there are 2). We always at the buffet eaten and were very satisfied. There was always a wide selection. Who on vacation drives, to especially good food, is however in a normal (not 5 star) hotel in Cuba wrong. At the bars were the beverages mostly in plastic cups. At 18 o'clock opens but the ' bar Cuba', in which you the whole delicious cuban cocktails in beautiful glasses get.

  • Service
    5.0

    The staff was friendly. In my opinion it is also in an all-inclusive facility, the service staff to give tips. Should not at all a lot. But finally life the people of which. As sweets, cosmetics, clothing and footwear in Cuba very expensive are, it makes sense the staff to present. Many tourists think unfortunately with the trip they had the whole hotel bought and you could the staff slaves. That such people not so friendly treated, not surprising to me. At first we had a bungalow room with a 2 beds, already before we saw it, i at the front desk i said, that we have a double bed do. We arrived late in the evening, checked in, but the next morning we could in a room double room to move.

  • Sport & Leisure
    5.0

    Most of the time we were on the beautiful beach. In the pool we were not once, although he is nice-with the sea no pool record. There is enough chairs and umbrellas for all. Almost every evening at the bar a very good band played. Afterwards there was a show with very good dancers. The shows but we only rarely see.

  • Hotel
    5.0

    Although i have 8 times in Cuba was, i was a bit worried, after reading the bad reviews had read. All-clear! The hotel is absolutely alright, the employees are friendly (independent of the tips!) , it is clean, the food is good and also the bungalows are okay and not far away from the beach.

  • Location
    5.0

    The beach is wonderful! Varadero is just Varadero, so not Cuba. If you in Varadero at the airport land, takes the shuttle to the hotel only about 30 minutes Shopping and entertainment possibilities there are plenty of nearby. Guided excursions could be booked everywhere. I prefer but, on own fist to travel. In the 36. street is the viazul bus station, from there on you can almost every goal Cuba reach. The bus to Havana costs 10 cuc.

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Lucie
Great vacation with little faults
  • Recommended hotel
  • Singles
  • Translated
  • Proof of booking
  • Beach holiday
  • October 2012
The hotel itself has seen better days. The rooms were okay. With a small tip were the rooms also decent cleaned. Otherwise they were all very helpful. The food was too much on european and not good. The meat was always tough and it has also always at spices was missing. It would be better if the creole kitchen drawer would keep. Also at the snack bar stayed in the pool area the offered things not very appetizing and not at all well done or finished cooked. There were a lot of older couples and couples with small children guests. ... Many canadians and french, but also several russian, but not unpleasant noticed are read hotel review
  • Room
    4.0

    The rooms were very spacious. Bathroom could have been a bit clean and be more modern. Unfortunately, there were only on the first day a bottle of water free. Otherwise had to you the water at the bar bottling leave (smelled of chlorine) or one bought for 2 cuc for a 1.5 liter bottle of.

  • Gastronomy
    2.0

    There was the normal restaurant and an à la carte restaurant. Here the food was a lot better. However only with reservations, because the number of seats was limited. Breakfast was okay. Lunch by the pool was not good. Every day there was burgers, sandwiches and pizza. The hackfleisch was every day ready roasted and then between 2 brötchenhälften on the grill. Without any taste and very questionable. The sandwich was inside always cold and outside often burned. The pizzas were never baked...

  • Service
    4.0

    Thanks rep Oskar was in all areas always quick and courteous help. With english one comes also with the staff further. Always the same in the first days of the first tip, everything worked much better.

  • Sport & Leisure
    4.0

    Beach and pool were very nice. The chairs at the pool were brand new, at the beach unfortunately very old and worn out. Entertainment was available but not pushy

  • Hotel
    4.0

    The hotel itself has seen better days. The rooms were okay. With a small tip were the rooms also decent cleaned. Otherwise they were all very helpful. The food was too much on european and not good. The meat was always tough and it has also always at spices was missing. It would be better if the creole kitchen drawer would keep. Also at the snack bar stayed in the pool area the offered things not very appetizing and not at all well done or finished cooked. There were a lot of older couples and couples with small children guests. Many canadians and french, but also several russian, but not unpleasant noticed are

  • Location
    6.0

    The hotel's location is fantastic. To the beach it is 20 metres. However, the bungalow guests the way on the main road to take. In the hotel itself were daily in the change small stands the souvenirs from all sections offered. The shopping opportunities in the area were available, but all shops/stalls offered the same and often more expensive than in the hotel. The possibilities for outings are present and are also offered, but way too expensive for what you will ultimately get. Havanna you should go there on your own and all other small städtse as Santa Clara, trinidat or similar What was great and absolutely duty is a concert with buena vista soldier cub. Very enpfehelnswert... The admission fee includes the return with a genuine vintage car...

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Ines
Great holiday
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • September 2012
We had a wonderful vacation. Had a bungalow rented, was always clean and fresh towels changed daily. Especially good I found: safe was free! Who to Cuba travels should however not forget in Cuba the clocks slow and Cuban facilities is different to see than at home. Who luxury should spend more money. People and hotel staff were always very friendly. Wonderful country with have fun to experience. Cuba is always worth a trip. Our hotel was top a good price. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    3.0
  • Service
    4.7
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    5.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.3
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    4.0
  • Location
    5.6
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Martin
For beach lovers top
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2012
We had a room in the main building, with a direct access to the beach. The hotel's location is very central in Varadero, the place however not lots to offer has. Food was fine, however not expect too much. The beach is just amazing, super Palmensonnenschirme, fine white sand, crystal clear, türkisgrünes water, highest level, perfect for beach vacation. read hotel review
  • Room
    4.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    4.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.3
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.4
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    3.0
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Martina
The times of the 4 stars are over
  • Hotel not recommended
  • Friends
  • Translated
  • Proof of booking
  • Other stay
  • September 2012
The hotel has it best times seen. Rather two or three stars, but certainly not four! Air conditioning was broken and was makeshift repaired. The condition of the bathroom leaves much to be desired. Which as water is not drinking water, but the water from the water tap which you don't drink. The concentrated orange juice was so watered down. However friendly employee at the front desk and wonderful beach. read hotel review
  • Room
    3.3
    Size of the bathroom
    3.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    4.0
  • Gastronomy
    2.5
    Atmosphere & furnishings
    2.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    3.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.0
    Overall condition of the pool area
    4.0
  • Hotel
    2.5
    Condition of the Hotel
    2.0
    General cleanliness of the different areas
    3.0
  • Location
    4.0
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    4.0
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