Hotel Mercure Cuatro Palmas & Las Palmas Bungalows(4 stars)

Avenida 1ra entre 60 y 64, Matanzas, Varadero Show map

Average rating

367 hotel reviews

    Rating by categories

  • Hotel in general
    3.7
  • Room
    3.9
  • Service
    3.9
  • Location
    5.0
  • Food and Drinks
    3.7
  • Sport & entertain
    4.5
Filters
You selected:
97 hotel reviews in Englishsorted by travel date
Andrea
Cuba is worth seeing, this hotel not
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • February 2013
Unpleasant surprise on the way there: booked bungalow room was in the 2. number on the other side of the street next to a disco and a nightclub. Rooms dirty, moldy and partly demolished-simply not acceptable. Upgrade for a room in the hotel costs then again 20 cuc per day. The rooms there are also not the hit, but at least clean and not broken. Facilitities are quite outdated, however the waiters (except reception ) very friendly. The 24-hour bar is dirty and smells, there are beverages only in plastic cups. Recommendable is the bar Cuba with a beautiful terrace ... with a view of the sea. Also very good is the evening unterhaltungsshow, a company from professional dancers one dargeboten. The beach is class, if the weather is fine. Overall the hotel not a good price-performance ratio. read more
  • Room
    3.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    3.0
  • Gastronomy
    3.5
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    3.0
  • Service
    3.5
    Competence (handling complaints)
    2.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    4.3
    Quality of the beach
    4.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    3.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    3.0
  • Location
    5.0
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
show less
Anna
Great beach the rest sufficiently
  • Hotel not recommended
  • Families
  • Translated
  • Beach holiday
  • January 2013
First of all the beach was great! Fine white sand, blue water, flat and the front of the hotel not too deep, so even for children adequate. No currents, high waves, reefs or pollution. The extra charge for our bungalow was not at all worth it. 1. it was not a bungalow, but another, smaller hotel building on the other side of the street. So you had only a longer way to the beach/ pool/ bars/ restaurant, 2. you couldn't night sleep since it from 20 o'clock to 4 hours in the morning on both sides of a hard rock ... karaoke bar and a disco treated to music was = disaster if you don't party vacation plans! The staff at the hotel was friendly, the complex altogether clean. The food made full, but it didn't make you happy. Culinary experiences you couldn't expect. There was the buffet varied, the food however good quality and tasted very poor. Varadero itself is a nice place for a all inclusive vacation. The real Cuba you can see here however not. Fom the prices for the offered excursions we were positively surprised. read more
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    5.0
  • Gastronomy
    3.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    3.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    4.5
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    3.0
    Disabled-friendly
    5.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
show less
Dagmar
Coffee, Cuba-libre, son and dancing, party and swimming-
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • December 2012
We were satisfied all around despite some irritation because of our ' bungalowanmietung' -the appropriate object turned out to be an additional house on the other side of the street out, our room was unfortunately to a very loud disco. As we are early birds and mostly on the day weren't in the hotel, bothered us this nocturnal disturbance of the peace. This problem was done by the staff on site righlty adressed and we were given a room in the next to the main building located area. If you even at night to party is however also the room ... on the other side of the street ideal, facilities and location are ok. Very satisfied we were with the cultural context and the food. No extra to reserve we were with the offer of the buffets completely satisfied to enthusiastically. The event to the holidays was great planned and it gave also crawfish for all. Particularly the sweet dishes are divine, in the lobby you had to already remind you, that you can get a good coffee-the with increasing time very lax prepared, that's actually the non plus ultra-a nice cup of coffee! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.7
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
show less
Sandra
Just great
  • Recommended hotel
  • Friends
  • Translated
  • Other stay
  • November 2012
Great hotel with charm and flair with the best location in Varadero. Here and there small faults ( shabby house) but one can at the beach and the atmosphere what the cubans (, whether entertainer, waiter or security) there spread be overlooked. The food was always sufficiently available and even if you don't want to main restaurant has are enough possibilities lunch, as well as evenings available eating in all inclusive are included. Cocktails very tasty and also in varied choice available, Animation oK, not pushy, all very pleasant. Greetings to the whole team;-), also a massive praise goes ... to the showdancer of Caribbean.-) read more
  • Room
    4.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    4.5
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    3.5
    Family friendliness
    3.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    3.0
  • Location
    5.3
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
show less
Rene
Vacation, you cannot forget, always be there
  • Recommended hotel
  • Singles
  • Translated
  • Beach holiday
  • November 2012
If you are as true you want again and again there! Because the people very friendly are and helpful. Very nice and good read more
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.3
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.5
    Family friendliness
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    5.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
show less
René
Not what is specified
  • Hotel not recommended
  • Families
  • Translated
  • Beach holiday
  • October 2012
The specified bungalow are not bungalows. Ancillary area of the actual hotels on the other side of the street. read more
  • Room
    3.5
    Size of the bathroom
    3.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    3.0
  • Gastronomy
    2.8
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    3.0
  • Service
    3.0
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    2.8
    Quality of the beach
    5.0
    Overall condition of the pool area
    2.0
    Child care or playground
    1.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    2.0
    Family friendliness
    2.0
    Condition of the Hotel
    2.0
    General cleanliness of the different areas
    2.0
  • Location
    3.2
    Proximity to shopping areas
    1.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    3.0
show less
Ines
Great holiday
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • September 2012
We had a wonderful vacation. Had a bungalow rented, was always clean and fresh towels changed daily. Especially good I found: safe was free! Who to Cuba travels should however not forget in Cuba the clocks slow and Cuban facilities is different to see than at home. Who luxury should spend more money. People and hotel staff were always very friendly. Wonderful country with have fun to experience. Cuba is always worth a trip. Our hotel was top a good price. read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    3.0
  • Service
    4.7
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    5.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.3
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    4.0
  • Location
    5.6
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
show less
Martina
The times of the 4 stars are over
  • Hotel not recommended
  • Friends
  • Translated
  • Proof of booking
  • Other stay
  • September 2012
The hotel has it best times seen. Rather two or three stars, but certainly not four! Air conditioning was broken and was makeshift repaired. The condition of the bathroom leaves much to be desired. Which as water is not drinking water, but the water from the water tap which you don't drink. The concentrated orange juice was so watered down. However friendly employee at the front desk and wonderful beach. read more
  • Room
    3.3
    Size of the bathroom
    3.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    4.0
  • Gastronomy
    2.5
    Atmosphere & furnishings
    2.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    3.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    4.0
    Overall condition of the pool area
    4.0
  • Hotel
    2.5
    Condition of the Hotel
    2.0
    General cleanliness of the different areas
    3.0
  • Location
    4.0
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    4.0
show less
Martin
For beach lovers top
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2012
We had a room in the main building, with a direct access to the beach. The hotel's location is very central in Varadero, the place however not lots to offer has. Food was fine, however not expect too much. The beach is just amazing, super Palmensonnenschirme, fine white sand, crystal clear, türkisgrünes water, highest level, perfect for beach vacation. read more
  • Room
    4.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    4.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.3
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.4
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    3.0
show less
Rolf
Never again this hotel
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • September 2012
Has seen better times. Railing are loose, tiles partially cracked. Cleanliness leaves something to be desired. The garbage in the garden areas is only now and then and then also only partially. We met too many tourists from eastern european countries. The average age was between and years. read more
  • Room
    2.0

    The room has approximately 20 meters². The furniture makes a worn impression and the mini bar is not replenished. The cleaning of the rooms is poor and above all in the bathroom lacks cleanliness.

  • Gastronomy
    2.0

    There are three bars on the complex. Except for the main restaurant still a Italian and a cuban restaurant offered. Partly made the dishes a stale impression and rather reluctant and carelessly the metallschalen refilled. The beverages are also in the hotel bar too many in plastic cups, which is why we prefer to eat outside our long drinks have. With the lighting in the whole hotel area saved. The hotel makes therefor from the outside the impression, as it would be closed. On tip is nevertheless apparently big importance.

  • Service
    3.0

    The staff were too many unfriendly respectively disinterested up to individual exceptions in the restaurant and at the beach. With the English language one gets ahead well. The cleaning of the rooms is poor especially in the bathroom. They will give you almost regularly dirty towels and the counters are not regularly cleaned. A doctor is directly opposite the hotel. The hotel management and the tour operator locally tried very hard, when bewschwerden the problem from the world to create, but nevertheless could the deficiencies are not fully be turned off.

  • Sport & Entertainment
    0
  • Hotel
    2.0

    Has seen better times. Railing are loose, tiles partially cracked. Cleanliness leaves something to be desired. The garbage in the garden areas is only now and then and then also only partially. We met too many tourists from eastern european countries. The average age was between and years.

  • Location
    4.0

    The hotel has directly at the beach and in the immediate area small pub and shops. The airport transfer from Varadero is about 30 minutes There are numerous excursions offered.

show less
Matthias
One of the worst areas of varaderos
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • September 2012
Service was available, if the tips was correct, apart from that you got comments such as' coffee?, over there is the machine '. The bungalow complex has a renovation necessary. The toilet flushing just after good persuasion. The shower had a moldy shower curtain and the door frame to the bathroom was also only from rotten wood. The quality of the restaurant was okay, the drinking water was chlorinated and the food mostly the same. Only plus, the beach, even if the loungers worn out and sun screens to 50% unusable, were water and beach brilliant! In short: there are ... clear better and more beautiful hotel complex in Varadero. read more
  • Room
    3.5
    Size of the bathroom
    3.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    4.0
  • Gastronomy
    2.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    2.0
    Variety of food and drinks
    2.0
  • Service
    1.8
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    1.0
    Staff's knowledge of foreign language
    2.0
  • Sport & Entertainment
    3.5
    Quality of the beach
    5.0
    Overall condition of the pool area
    4.0
    Child care or playground
    1.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    2.5
    Family friendliness
    4.0
    Condition of the Hotel
    2.0
    General cleanliness of the different areas
    2.0
    Disabled-friendly
    2.0
  • Location
    4.0
    Proximity to shopping areas
    5.0
    Distance to the beach
    3.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    2.0
show less
Tobias
Nice hotel on a dream beach, but no luxury
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • August 2012
I was with my wife in the honeymoon in this hotel. So the beach is brilliant, the people are nice and professional dancers and animation shows are the best I have ever seen! Cuba it's flavor, super music and joie de vivre. If you stay here to have is right at home here. However who luxury want and European standard should rather in Turkey 4 star or in the DOM republic Clothes you can go shopping forget it (for women) you everywhere get are cigars, cigarettes as cm hot Hollywood box 1 Euro, Rum and really beautiful cheap Holzschnittzereien for ... example Figures and so on everything you with simple means and crafts make can. To the hotel again the people are nice, the room was okay, but what you plan, would be 30 to 50 Euro tip in two weeks, it is like everywhere with a little tip it works better and the people there do not have much in the month, the lives of almost from the tip. The food is not the luxury like in Turkey for example have perhaps not all at spices or Sunday. But there was always pasta, Beef, Pork, bread, fish and so on is already okay. Our room was except for a sheets as we arrived clean. We have but also shower fairytale from scraping on the bed and so on belongs, then immediately a different room ask! They have a main building and a page with newer bungalows are OK, only the side with the old bungalows is probably hit and Miss a good room there get on the side. To the excursions I can only say, that the not Like in other countries so cheap, but very recommendable. Catamaran drive by snorkeling and Delephin show or swim per person between 70 and 100 Euro was great. Eating and drinking as much as you want. You can at the hotel book. Other excursions I would outside in front of the hotel book, as is possible on the corner on the street where you had to the bungalows is two men the hot randomly both Fidel where you can excursions book cheaper and very good. We were with one of the and a drivers and we and another couple with a chic Classic cars in Havanna since we Fidel the very good German in the town run. All together with ride in classic cars and leadership for 4 people we have 150 Euro paid. All together about 9 hours with ride to Havanna. The Fidel Garcia is recommendable it can German, Spanish and English who wants it can from the hotel under: (+53) 52717026 call and things questions or a meeting mind, the then to the hotel. Greets him from Tobi and Suzana Really important: if you have space in the suitcase has (weight) should old clothes which he does not want more with. You can the people a huge pleasure, get hard clothes and if is the quality of old German things better than that. Before you things in Germany in a tonne, and then possibly on the second-hand market looks, I would you are give. My wife has a waitress a dress given it has now two clothes and super happy. read more
  • Room
    3.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    2.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    3.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    4.0
  • Service
    4.5
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    5.3
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    4.0
    Family friendliness
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    3.0
  • Location
    5.2
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
show less
Jeny & Mary
Wonderful vacation
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • August 2012
We have a vacation to remember on Cuba experienced. The hotel was for our standards more than enough:-) we would this hotel and this island always recommend it. Should however too demanding and schicki micki people for this hotel and island decide, so I would be however advise you not to go there. Generally should one with the story the country and the people apart around to understand, why we in Europa in large luxury life! The 'only' standurlaube it could in this hotel sometime to be boring. The hotel itself is very beautiful. Since it was already a ... few years on the embossment, leafs a few paint peeling from the exterior of the hotel and it looks from the outside getting a bit old from. Nevertheless we are our bungalow room with a balcony very good been. The room was renovated and has been cleaned daily. The bathroom was already a bit worn out, but otherwise everything is great. We had good and clean beds and a simple décor. A small fridge we were very happy, because this has our drinks always cool kept. The hotel consists of main building ( very loud, as the rooms by the pool beach chairs, on the very busy), from several buildings and a bungalow complex, which is a street from the hotel right, away. You are not allowed forget, that a constant renovation the hotel for the cat would be, as the country to lack of building materials, and the high humidity of the buildings nibbled. We did not have vermin in the room had. Should someone the room not much, so you can every time at the front desk a new publishing houses. Meanwhile I enough pictures of europeans can do, which always something to moan about have. But only to the extent that as a tip: it would be unfortunately all of its vacation at the beach from Varadero to spend. Varadero is not the real Cuba. One should look, many excursions something to do ( for example Havanna, trinidat, cienfuego, st. Clara and so on) read more
  • Room
    5.0

    Spacious room with two 140 times 200 centimeter beds. Air conditioning, small fridge, desk with stools, small tv, balcony with two plastic chairs and a small plastic table. Bathroom with a shower, toilet, washbasin, mirror and hairdryer. No mini bar. Telephone, safe and wardrobe. No bugs and no mold. We felt very good. As the tropical storm isaac at Cuba past moved, we even 4 days in the room enjoyment, without special events. The bungalow complex was always wachmännern guarded. We felt safe.

  • Gastronomy
    5.0

    It has a large dining room with daily rich breakfast, lunch and dinner buffet. Everything was fresh and really appetizing arranged. The food was very good! Here too, you should however not with Europa comparisons. Other countries, other food and other preparation. But would be bad if you with Europa comparisons would, or? At the weekends were very many hotel guests there. And even the local cubans. You strike themselves the plates fully and sows so correctly. Also here it is so, that the beautiful the guest spoils. Here it is but also nothing to fret about ;-) the atmosphere was always quite pleasant with livemusikalischer entertainment. We stayed for the great waiter also always a cuc -Peso ready had. Pleased you very. And also the cleaning lady. Considering the cubans with top income than employee only 23 Euro earn in a month.

  • Service
    5.0

    The staff at the hotel was always accommodating, friendly and helpful. Since we in the cuban school holidays in this hotel were, it is unfortunately very often happened, the locals cubans the hotel on a extended weekends visited. Unfortunately the cubans itself no behavior at the table. Therefore also the waiters in the dining room to do. 'T be nervous if the waiter therefore not to come. In Cuba grind the mill a bit slow. It thus brings nothing in rage to side, unfriendly or to be impatient. Then also everything folds in the very good. The cleaning lady our room every day cleaned, the beds and every day fresh towels into the room put. Since we have the mentality adapted well and not by disaffected on holiday infect do, we had never had cause to complain. In Cuba is the time warp. So what?! Enjoy it :-)

  • Sport & Entertainment
    4.0

    At the beach will beach volleyball offered. In the pool water aerobics. Evening program with cubanischer music in the lobby ( about 1 hour) and other themenshows. At noon we could also twice salsakurse watch. At the beach you can pedal boats and small kayaks use. We stayed from the nightlife and the entertainment however not too much, as the day unfortunately was around the night durchzumachen ;-)

  • Hotel
    5.0

    We have a vacation to remember on Cuba experienced. The hotel was for our standards more than enough:-) we would this hotel and this island always recommend it. Should however too demanding and schicki micki people for this hotel and island decide, so I would be however advise you not to go there. Generally should one with the story the country and the people apart around to understand, why we in Europa in large luxury life! The 'only' standurlaube it could in this hotel sometime to be boring. The hotel itself is very beautiful. Since it was already a few years on the embossment, leafs a few paint peeling from the exterior of the hotel and it looks from the outside getting a bit old from. Nevertheless we are our bungalow room with a balcony very good been. The room was renovated and has been cleaned daily. The bathroom was already a bit worn out, but otherwise everything is great. We had good and clean beds and a simple décor. A small fridge we were very happy, because this has our drinks always cool kept. The hotel consists of main building ( very loud, as the rooms by the pool beach chairs, on the very busy), from several buildings and a bungalow complex, which is a street from the hotel right, away. You are not allowed forget, that a constant renovation the hotel for the cat would be, as the country to lack of building materials, and the high humidity of the buildings nibbled. We did not have vermin in the room had. Should someone the room not much, so you can every time at the front desk a new publishing houses. Meanwhile I enough pictures of europeans can do, which always something to moan about have. But only to the extent that as a tip: it would be unfortunately all of its vacation at the beach from Varadero to spend. Varadero is not the real Cuba. One should look, many excursions something to do ( for example Havanna, trinidat, cienfuego, st. Clara and so on)

  • Location
    5.0

    The location this complex I would than optimal call. Direct on the edge of Varadero. Really peacefully located if you the room not directly on the street has. To the beach it are just a few strides. The' center' from Varadero starts after about 10 minutes walk. Whereby center would be exaggerated. There is small shops and small markets. There are on the road very lots of buses, taxis (classic cars), horse-drawn carriages and the Varadero-tour bus ( very recommendable perhaps on the first day the small peninsula kennezulernen )

show less
Katharina
The hotel is absolutely not recommendable!
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • June 2012
We have traveled extensively and already some hotels learned but that was the worst hotel, that we have ever seen. Rooms are quite down, dirty ( there were all hair from the previous), dirty sheets, as well as towels. After the change of the bettwäsceh meadows still have several stains on. Old and broken furniture, you was afraid touch anything. Very loud, as both sides a beatle bar and on the other side an open air Salsa bar up in the middle of the night has played and the every day. Food was very monotonous, often by the day before ... and with ketchup overly decorated. Breakfast there was always the same, dirty tables and loud dining-hall. We are quite modest, however was this hotel the worst what we have ever experienced. Better a few euros more in the trip invest and another hotel book. read more
  • Room
    2.8
    Size of the bathroom
    2.0
    Cleanliness & linen change
    1.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    1.0
    Atmosphere & furnishings
    1.0
    Quality of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    1.0
    Variety of food and drinks
    1.0
  • Service
    2.0
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    1.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    1.3
    Quality of the beach
    1.0
    Overall condition of the pool area
    1.0
    Child care or playground
    1.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    2.0
  • Hotel
    1.3
    Family friendliness
    1.0
    Condition of the Hotel
    2.0
    General cleanliness of the different areas
    1.0
  • Location
    4.8
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    3.0
show less
Christine
Socialist indifference, no motivation
  • Hotel not recommended
  • Friends
  • Translated
  • Beach holiday
  • June 2012
Mold in the room, Smell and stains on the wall Decor a disaster, loud air conditioning Service only for tip Food very one-sided, always the same, little choice Facilities incomplete, partly. Broken Polizeistaatmethoden Still time must not be read more
  • Room
    3.3
    Size of the bathroom
    3.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    2.0
    Size of the room
    4.0
  • Gastronomy
    2.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    2.0
    Variety of food and drinks
    1.0
  • Service
    1.8
    Competence (handling complaints)
    2.0
    Reception, check-in & check-out
    1.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    1.0
  • Sport & Entertainment
    4.5
    Quality of the beach
    5.0
    Overall condition of the pool area
    4.0
  • Hotel
    2.7
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    3.0
    Disabled-friendly
    2.0
  • Location
    3.7
    Proximity to shopping areas
    2.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    4.0
show less
Kerstin
Price-performance okay, but we'll be not again
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • June 2012
All together is TRUE the value for money. If you however not on every penny watch out have/want, I would always another hotel recommend-and now even book. read more
  • Room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    3.0
    Atmosphere & furnishings
    2.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    3.0
  • Service
    3.3
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    4.5
    Quality of the beach
    5.0
    Overall condition of the pool area
    4.0
  • Hotel
    3.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    3.0
  • Location
    5.3
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Distance to the beach
    6.0
    Other leisure activities available
    5.0
show less
Kathrin
What we expected
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • April 2012
On the whole okay. The question is always what one for Cuban standards expected. And for the price... We would the next time probably another hotel select, rather more pay, but also more, what cleanliness, ambience, Competence at the front desk subject. Afterwards we have throughout Cuba similar conditions experienced. So an appropriate hotel. read more
  • Room
    4.0
    Size of the bathroom
    3.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    3.0
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    3.0
  • Service
    3.3
    Competence (handling complaints)
    2.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    4.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    3.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    3.0
  • Location
    3.3
    Proximity to shopping areas
    3.0
    Restaurants & bars in the area
    3.0
    Transportation connection and available excursions
    3.0
    Other leisure activities available
    4.0
show less
Andreas
Not recommendable
  • Hotel not recommended
  • Friends
  • Translated
  • Beach holiday
  • February 2012
50% the public toilets of the hotel not usable as they are not complete left. The latch not available or broken read more
  • Room
    3.0

    The few freshly renovated rooms are quite good, the rest isn't recommendable.

  • Gastronomy
    2.0

    Little choice and the presentation of the meal also definitely not Attractive. The beach bar and snack bar were never to the official Times open. Mostly in the snack bar a 2 hours before öffnungsende nothing more gotten and it was also always already 1 hour earlier than you should the beach bar also.

  • Service
    3.0

    In 70% of all cases was the cutlery not completely so that a coffee almost always the teelöfel was missing.

  • Sport & Entertainment
    3.0

    Very monotonous almost every day the same entertainment shows. In run the day was only a and the same cd playing. And at the main bar there were not any music.

  • Hotel
    3.0

    50% the public toilets of the hotel not usable as they are not complete left. The latch not available or broken

  • Location
    4.0

    The beach is good but no Karibik flair, because hardly palm trees beach vicinity.

show less
Bernd
Great beach, great hotel moderate the bungalow' s,
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • February 2012
It was a great vacation with a small tip it works very well. The people relatively poor and sometimes very just left Socialist but also friendly, the food is after a week a little bland read more
  • Room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    4.3
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    5.5
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
  • Hotel
    4.0
    Family friendliness
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    3.8
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    3.0
show less
Bärbel
great holiday in the best location
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2012
We stayed in a bungalow building, rooms were freshly renovated and clean, you are only there to sleep and shower! We had all inclusive and we were very pleased with everything! Drinks top, breakfast, lunch and dinner also very good! Plenty of choice, large salad buffet, lunch and evenings, there was every evening, to choose from beef, chicken, fish and something else extra! Pasta, Rice, vegetables and potatoes, and a dessert buffet, with different cakes, fresh fruit and ice! Really reasonable! At lunch there was at the snack bar always still very delicious Hamburgers, pizza, hot dogs and! Loved it! ... You can very friendly served! read more
  • Room
    5.0

    Were freshly renovated. Size really reasonable! Not too big and not too small, with balcony

  • Gastronomy
    5.0

    As described above, I was very satisfied this hotel and would stay there again

  • Service
    6.0

    very friendly staff, rooms were always clean, pool also!

  • Sport & Entertainment
    5.0

    There were couches by the pool and beach tons

  • Hotel
    5.0

    We stayed in a bungalow building, rooms were freshly renovated and clean, you are only there to sleep and shower! We had all inclusive and we were very pleased with everything! Drinks top, breakfast, lunch and dinner also very good! Plenty of choice, large salad buffet, lunch and evenings, there was every evening, to choose from beef, chicken, fish and something else extra! Pasta, Rice, vegetables and potatoes, and a dessert buffet, with different cakes, fresh fruit and ice! Really reasonable! At lunch there was at the snack bar always still very delicious Hamburgers, pizza, hot dogs and! Loved it! You can very friendly served!

  • Location
    6.0

    The location of the hotel is really great! In the middle of the town and no 20 meters from the beach! It was very noisy at night, since directly opposite a disco was, but that didn't bother us! Options for shopping directly in front of the door!

show less
1 3 4 5