Garden Cliff Resort & Spa^{(4.5 stars)}

Together with a friend I was in February 2010 for three days and once again in the garden cliff resort in pattaya I knew the resort of a stay in September 2007 (then Sofitel line) At that time I was thrilled It is incredible how bad is this hotel, from the first to the last moment, I saw the contrast of which one by Asian hospitality and cordiality understands and appreciates At first glance everything was as 'early ', a very nice facility-at least for the moment The front desk was sketchy Surly, rude and only minimal motivated staff require ... a passport and credit welcome in peremptory tone As a 'welcome drink' becomes a tiny bowl lukewarm, (Apple?) sugar-sweet tea 'enough' -a cool glass of water, and/or a voucher for the lobby bar (as 'early')would be nice former The credit card was charged with the full price plus one 'deposit'. 3,000 additional THB As we both a double room, Junior suite booked (and paid for) had, immediately and without being asked and were told that, if you don't check to two, for possible 'visit'. 1,000 THB charged Then I noticed, that it is quite unusual in the world, once again to pay therefor booked and paid for a double room with two people to reserve Loudly called the 'duty manager' instructed me and my company at-but you are unlikely to move us and bulk to face out again and again, that this 'here as usual ' is At my request the 'general manager' Geschäftsbedingung-which this in my eyes is fraudulent-almost to give, I was told that this was not in, but could I speak tomorrow I welcome this form of debate was, I asked my 'Junior suite' (and again by E-mail when requested non-smoking rooms) may relate to No 'smoke shall be prohibited', I could go on the balcony Now was the last straw, I wanted to look for another hotel (since there is plenty of in pattaya is) I should like to go, as I have already paid, the 'duty manager said', now with a smile on their face So I 'suite' I am thinking, it was only for three days and 'visit' I had not planned The room is with the previous front desk quality. Shabby, stains everywhere, on the floor, the furniture, walls The curtains were partly down and never really close The wallpaper was repaired All joints in the bathroom unappealing, the toilet was directly disgusting A 'turn down service' (as in any other in pattaya known hotel of this category) (more) you don't know The balcony Looks dirty, no cushions for the balcony furniture The technical equipment is not more than 3-star standard Thai Never really cool mini-bar, the air conditioning extremely loud and badly adjustable, in the room by my friend ('Deluxe view of the sea') leaked these even Old tube tv with remote worn Internet access (Wi-Fi) the offered for 500 THB (10 EUR) per 24. The amazing performance of between six-34 Kilobyte/s, so that, for example, a dial into an intranet was almost impossible The next morning I wanted the 'general manager', a compatriot, speak, the 'duty manager' I advised the morning 10:00 o'clock He did say he would be 'in' and 'meeting shall I wait but to my room, you will have time to call it' This, of course, but took my rental car (which you need, because the Hotel is quite remote) in a nearby gastlichere breakfast When I returned it was still not to discuss, 'but I could wait' -which I did not take I had the opportunity to admire the guests and the staff 'my old' garden Cliff None of the staff in the entire hotel (with the exception of the parking lot Peacekeeper) greets a guest, either the first or He greets the fact (a phenomenon which I witnessed the entire stay) The guest structure was mixed, from young Russians, some with beer bottle from 11:00 o'clock, over Chinese reisebusladungen which always came late in the evening with a great deal of noise and your room in the morning after a dip in the outdoor swimming pool (usually with clothes) again disappeared, were also individuals and families with kids among the guests After a few minutes the general manager After I gave him my problems had described, I had the opportunity to get to know a new form of complaint management. 'it is three years in Thailand and this is quite normal as' In my reply, I have known since the coming years 16 occasions during the year in Thailand and neither such treatment, still practices as 'Teegeld 'at the front desk of 5-star hotels, this is my' policy ' in his hotel Concerning the non-smoking room handle it is a 'misunderstanding' I 'in the name of God, not to smoke, then will you really air' Really renovate would make more sense. The ashtray and I never received The alternative would be to check out only after asking a receipted invoice (as one the fate of my 'deposit' able to explain) lamentable, this 5 rounds star experience. My conclusion: Don't let the many positive reviews from ' old Sofitel-days 'fool This hotel has no 'go', it is itself a weakness with, as I see it, a miserable management The only thing that saved the Sofitel-days 5-star prices There are much better in pattaya! Shame about the once so nice location. read more

"Sofitel Garden Cliff is simply luxurious! Best of the Best. Excellent friendly service, fabulous evening buffet, swimming pools is genial." read more