Saphir Hotel(4 stars)

Konaklı / ALANYA / ANTALYA / TÜRKİYE View on map

Average rating

1,354 hotel reviews

    Rating by categories

  • Hotel in general
    5.0
  • Room
    4.9
  • Service
    4.8
  • Location
    5.3
  • Food and Drinks
    4.9
  • Sport & entertain
    5.0
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524 reviews for this hotel sorted by travel date
Uros
Great holiday at Saphir
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2014
Great family holiday. This hotel has 4+* but in my opinion it deserves 5* (in Turkey I always go to hotels with 5* and this was the 1st with 4+*) . The only problem is in the bad behavior of some small group of guests, but that has nothing to do with the hotel itself. Any other issues we resolved with the hotel`s management in short time. I hope the management will purchase new beach sunshades for the next season. We will definitely come back next year. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    5.7
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.3
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Other leisure activities available
    6.0
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Andreas
Russians or eastern hub, not recommended
  • Hotel not recommended
  • Families
  • Translated
  • Beach holiday
  • October 2013
Hotel with nice grounds but that was it already. Russians where the eye looks, bad room service was also in the other areas had not changed,. Beach was rocky and the pool chairs as in the 80 years with towels occupied. Food is so-so Waiters dingy beverages had one to get oneself, in the lobby, is not all-inclusive drinks for a fee? We will this eastern hotel never again. Room not clean. read hotel review
  • Room
    2.0

    Rooms were modern furnished, bathrooms dirty and broken

  • Gastronomy
    2.0

    Food was mass processing, every day cold noodles, pizza, french fries etc. In the evenings was okay, but no service

  • Service
    2.0

    Room cleaning? In a week the room has no scrubbing brush seen

  • Sport & Leisure
    3.0

    Beach chairs at the pool at the beach old and the cushions used

  • Hotel
    2.0

    Hotel with nice grounds but that was it already. Russians where the eye looks, bad room service was also in the other areas had not changed,. Beach was rocky and the pool chairs as in the 80 years with towels occupied. Food is so-so Waiters dingy beverages had one to get oneself, in the lobby, is not all-inclusive drinks for a fee? We will this eastern hotel never again. Room not clean.

  • Location
    3.0

    125 kilometer from the airport (2 hours transfer ),beach right by the hotel, Konakli 500 meters good shopping. Neighbor hotel was very noisy

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Klaus & Elke
Holiday with stress factor
  • Hotel not recommended
  • Families
  • Translated
  • Proof of booking
  • Beach holiday
  • October 2013
Estimated 500 rooms A bit old but still acceptable Wireless internet only in the lobby and work sometimes not 90% russians, ukrainians 10% german Slides are only sometimes open and on the beach was only once a week read hotel review
  • Room
    4.0

    Size: is so-so (so not as generous as in egypt) Tv, fridge, air con yes, safe only for a fee Cleanliness was okay. No tea or coffee in the room to prepare

  • Gastronomy
    2.0

    In the off season there was only a huge restaurant, in the main season still two small in addition, this means: if you at the buffet meal gets and then finally on the square is the food is cold. Man should punctually on the food otherwise the russians everything weggeholt (many things not refilled). Little meat dishes, mostly chicken and fish Salad bar took some getting used to, hardly salad dressings Very on the russian clientele relax in comfort and style And i am not super fussy Recommended: the chips A half hour before mealtime end are very noticeable the napkins and salt/pepper shakers cleared from the tables. As you can see so you can in peace, its cold food

  • Service
    3.0

    Staff was mostly unfriendly, because very stressed Room cleaning was okay.

  • Sport & Leisure
    1.0

    If you are not in the morning at 6 beach chairs were reserved get after the breakfast no more a

  • Hotel
    2.0

    Estimated 500 rooms A bit old but still acceptable Wireless internet only in the lobby and work sometimes not 90% russians, ukrainians 10% german Slides are only sometimes open and on the beach was only once a week

  • Location
    4.0

    Please note: it is a sandy beach but in the water the front of the hotel are very many pebbles (bathing shoes are recommended) Distance to the beach about 350 meters In the proximity of the hotel there is a large bazaar to shop About 140 kilometer from the airport, 1h45 minutes

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Sophie
Very great vacation in Saphir Hotel
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2013
The Saphir Hotel in Konakli/Alanya is a small hotel, but i knew that in advance. If you want a small hotel, that is here wrongly at the place. Nationalities were different available (german, russian, etc.). From the age you can say, from 1a 75 years about the hotel has all inclusive. read hotel review
  • Room
    5.0

    Our room was quite spacious. We came as a couple and had three beds. A tv with german channels was available. The bathroom was not huge, but adequate with a small shower. As already mentioned, everything was regularly cleaned.

  • Gastronomy
    6.0

    There was a main restaurant, where the morning, at noon and evening eat. In addition at the beach you can in a small restaurant of 11-4:30 p. m. snacks for example fries, spaghetti and so on. Food. Bars are also several available. Alcohol i did not drink, but other visitors drank a lot of Wodka, Raki etc.. ☺ I liked the food very good tasty and the selection was absolutely sufficient and varied. Especially the pancakes were delicious with honey or chocolate, the evening always were freshly prepared. Clear evening peak times you need to have time short waits with calculate tips, but the is in my opinion with this number of guests normally.

  • Service
    5.0

    I the vacation ago read the reviews here and it is not true, that nobody speaks german. At the front desk was always a german speaking staff and also some waiters spoke german. The cooks were always also ready for a fun good. The rooms were cleaned daily and the beds beautifully with flowers or balloons decorated. We had no complaints.

  • Sport & Leisure
    6.0

    Only once in advance : the beach is wonderful and highly recommended. The sea is lovely and really. And the slide into the sea had i have never seen before. Couches and sun screens are plentifully present and in good condition. There were two pools, a pool for relaxation and the 'main pool' with 3 water slides. Also there were enough beach chairs and so on. The animation team was very nice and it was all day long endeavored, the guests with water aerobics, darts, aerobics, Volleyball and so on. To keep you entertained.

  • Hotel
    5.0

    The Saphir Hotel in Konakli/Alanya is a small hotel, but i knew that in advance. If you want a small hotel, that is here wrongly at the place. Nationalities were different available (german, russian, etc.). From the age you can say, from 1a 75 years about the hotel has all inclusive.

  • Location
    6.0

    The transfer from the Airport Antalya is approximately 1.5-2.5 hour, depending on many hotels to be started. Konakli is not a huge place, but you can good things (shoes, bags, jeans etc.) , thus completely sufficiently. The hotel is directly at the beautiful sand/pebble beach. Trips such as Jeep Safari, boat tours etc. Were offered, but we didn't do any.

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Gina
No thanks, not given!
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • September 2013
The standard rooms in the main building are quite small and with 3. bed, whose mattress but somewhat softer was. Mostly russian families with small children. read hotel review
  • Room
    3.0

    Standard room with 3. bed and balcony, bathroom was rather small, the shower in the bath and much higher than the floor. Satellite tv with international channels, our refrigerator was refilled daily with 1.5 liters of water, air-conditioning worked but adjustable?

  • Gastronomy
    2.0

    Großkantinenflair was presented, spices are the kitchen probably a foreign word. The russian beach was a matter of fremdschämens! There is also the fastest staff not against at.

  • Service
    2.0

    Wanted but not accomplished, it is everything on russians, at the front desk is but usually a person that our language skills. During our stay the room was not vacuumed out once. The ladies work seemingly in harmony.

  • Sport & Leisure
    4.0

    The toddler pool nice covered, was hardly used. The larger with slides and very loud music, leftovers from the swimmupbar by us was not visited. No matter where, the beach chairs were in russian hand and before sunrise mostly with towels or similar reserved!

  • Hotel
    2.0

    The standard rooms in the main building are quite small and with 3. bed, whose mattress but somewhat softer was. Mostly russian families with small children.

  • Location
    4.0

    Distance volt airport about three hours. Very annoying! Shopping and small restaurants on the bridge of d400 easy to reach, with elevator. Taxi call directly opposite the hotel.

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David
Holiday success.
  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • Beach holiday
  • September 2013
The hotel Saphir is a quite large hotel, which of course was aware, we did very well informed. We wanted to bad reviews not influence. Nevertheless it was very russian moves, the behavior of the food much to be desired left. The meal to all meals was very tasty, and there was also enough alternation. My assessment 95% russian, rest was mixed. read hotel review
  • Room
    4.0

    Our rooms were adequate, could have been a bit bigger, but we had only standard room. Tv with german channels is available. The bathroom was not huge, but adequate with a shower the amazingly big. Everything was cleaned regularly.

  • Gastronomy
    5.0

    There was a main restaurant, where the morning, at noon and evening eat. In addition at the beach you can in a small restaurant of 11.-16:30 o'clock of snack such as chips, spaghetti, and so on. Food. Then there was still the pool bar where there is a kind of burgers and fries was up about 17 hours. We the food very good tasty and the selection was absolutely sufficient and varied. Unfortunately, we had to already half 7 at the tables sit at 1st to have a clean table and 2 the rush of russians the buffet around 19 hours backdrop. Very funny was. The waiters had to do with the number of guests.

  • Service
    4.0

    Right at the beginning we should rooms facing the street get, the neighboring hotel went, since we immediately once the room exchanged, with children just too noisy, music until early around 5 hours. Then we had a room to the pool. Friendliness there was actually no drawbacks, the waiters were always tried hard and friendly. At the reception schichtmäßig at least one of the german language was powerful. The spa area was in order, service was good, only at the register grim faces, because we no further application wanted. Then i was simply ignored.

  • Sport & Leisure
    5.0

    We were only at the main pool, there were also 5 slides are had early morning first be reserved, in the afternoon were then more available, as certainly much then went to the beach. Animation was present and it was also not intrusive to participate together. The beach is beautiful. The sea is lovely and really. And the slide into the sea had i have never seen before.

  • Hotel
    4.0

    The hotel Saphir is a quite large hotel, which of course was aware, we did very well informed. We wanted to bad reviews not influence. Nevertheless it was very russian moves, the behavior of the food much to be desired left. The meal to all meals was very tasty, and there was also enough alternation. My assessment 95% russian, rest was mixed.

  • Location
    5.0

    We were 6 people of which 2 children aged 2 and 3 arrived, the hotel is quite far from the airport, 2.5 h, which of course was arduous. The hotel is right on the beach the slightly inconvenient for our small kids was, as the sea steep was. There are 1 children's swimming pool, 1 very quiet pool, 1 large pool with entertainment and music noise. Directly 200 metres from the hotel over a release is konaklis shopping, where guaranteed for everyone nice find.

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Klaus
Anytime again
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • September 2013
In the 8. days no reason to complain here. The mostly russian guests other patterns have, should be. Since these guests but also families with children, or older couples arrived and therefore probably but their borders were very knowledgeable of, there was no disturbing incidents. The food was very good, on any day was our plates were empty, because we didn't found (also with other guests could not be noticed, the plates were also always full). If you have this hotel and the service, and the rooms in the appropriate fora poorly, should once again his statement to look at. ... He will find, that it is not in the Steigenberger had booked, but for a fair price a very good performance has been received. We would fly there again. read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.3
    Quality of the beach
    5.0
    Child care or playground
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    4.7
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.5
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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René
We would gladly come again
  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • Beach holiday
  • August 2013
After we have so much criticism read, we are now still. Large hotel which one naturally in the dining room can tell, with great very well-kept garden area, and a great pier in the sea, from the you slides and jump. Great thing. Slides by the pool are ok, but the landebecken is for adults a bit flat, we had all inclusive and always found something to eat. Moreover, it is not only ' the russians' plates vollbaggern and then left, through our compatriots could we in this relationship often only shake my head. Clearly, that one times which new ... try, notices didn't taste and left it, but then you just once only a bit. For lunch we were only at the snack bar gone, had no desire us' right ' to attract. 16:00 o'clock was then eiskaffeezeit, 17:00 until 18:00 cake buffet. One must have seen. On the first day we thought what is now going on. Olympik as if the whole day still nothing given, the snack bar only a half-hour closed! Very amusing, for the cooks there. Annoying that at the arrival, as at this point already mentioned the invitation to great excursions and the stopover on the 'kiosk'. Too late (2:00 a. m. in the morning) is not after shopping, but we want to the hotel and to bed. Can really not complain about. The rafting tour involved. Really great, great holiday, very recommendable. We would gladly come again. read hotel review
  • Room
    6.0

    Clean, perfectly adequate for 3 people to sleep Flat screen tv, double bed and einzelliege, minibar, balcony, Bathroom always tidy

  • Gastronomy
    6.0

    The à-la-carte restaurant didn't use it, but the snack bar cooks in the preparation of food to watch, everything in the best way, clearly there was at the snack bar the same every day, pasta, fries, salad... But you don't every day food. Breakfast and dinner buffet, is exactly, what we want, of course, a certain unease at the table with, but you knew that before finally, always something for everyone Drinks are itself to get, the waiters at the crowds did not create, or you would have to wait

  • Service
    6.0

    Good german skills at the reception, around 2. sheet asked, was in the morning forget but after memory without problem. Only the maid always knew not where to go with it ☺ Room cleaning was ok, we change at home also not all two days the bedlinen.

  • Sport & Leisure
    6.0

    Nice area, very well-kept, a football field, unfortunately it was too hot, table tennis, nice playground, can some nursery only dream about, animation very trillerpfeifenverliebt, so relax pool and the sea the priority given, are 9:00 a. m. at the actionpool all occupied But everything in top condition

  • Hotel
    6.0

    After we have so much criticism read, we are now still. Large hotel which one naturally in the dining room can tell, with great very well-kept garden area, and a great pier in the sea, from the you slides and jump. Great thing. Slides by the pool are ok, but the landebecken is for adults a bit flat, we had all inclusive and always found something to eat. Moreover, it is not only ' the russians' plates vollbaggern and then left, through our compatriots could we in this relationship often only shake my head. Clearly, that one times which new try, notices didn't taste and left it, but then you just once only a bit. For lunch we were only at the snack bar gone, had no desire us' right ' to attract. 16:00 o'clock was then eiskaffeezeit, 17:00 until 18:00 cake buffet. One must have seen. On the first day we thought what is now going on. Olympik as if the whole day still nothing given, the snack bar only a half-hour closed! Very amusing, for the cooks there. Annoying that at the arrival, as at this point already mentioned the invitation to great excursions and the stopover on the 'kiosk'. Too late (2:00 a. m. in the morning) is not after shopping, but we want to the hotel and to bed. Can really not complain about. The rafting tour involved. Really great, great holiday, very recommendable. We would gladly come again.

  • Location
    6.0

    Directly by the ocean with its own jetty To the Airport Antalya it is the whole coastal road long, hope for the next time in Alanya to land Shopping in a small store in the hotel and bazaar over the bridge on the road Excursions were offered, raftign was great, convertible bus, necessarily sunglasses because of the wind take

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Haticeyakut
Highly recommended
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • August 2013
Staff is very friendly, rooms are always clean, the food excellent with lots of choice, the pool was clean, hotel in general clean. Up to 4-5 languages from the entertainers and at the register, there is much the are bilingual. Waiters spoke only english and turkish. Wellness, can also many languages. Always something going on, many offers. Very nice. read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    4.8
    Quality of the beach
    4.0
    Overall condition of the pool area
    5.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.5
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Serap
Not 4 stars!
  • Hotel not recommended
  • Families
  • Translated
  • Beach holiday
  • August 2013
Cleanliness is average, staff shortages, full board, average age about 18 to 30, russians in majority read hotel review
  • Room
    5.0

    We were very happy with the room, air conditioning worked the whole day, minibar was re-filled every day, but only with a large bottle of water. Cleanliness was okay.

  • Gastronomy
    1.0

    We were very disappointed from the food, it was not and there was really each day all in all always the same meals and hardly selection and quality of meals was not good, sometimes the food ruined.. Kitchen style is rather nationaltypical, cleanliness is good

  • Service
    1.0

    The friendliness of the staff leaves a lot to be desired, of course, there are some exceptions. Doctor in the hotel is available, but, as i from other guests also noticed, does the doctor once money and ultimately transfers it anyway to the hospital, so you can also directly into the hospital itself and few hundred Euro save. The handling of complaints is disastrous, the competent staff hear the on done is still nothing. Very dissatisfied we were especially with the bartender at the bar where until 24 o'clock alcoholic drinks, one is even three times very aggressive and was so insulted, insulted, when we complained to the manager, he said the it which companies and nothing was really done about it. We stands in other words 5-10 minutes at the getränkeschlange, but as we it arrived it was already shortly after 24 o'clock and therefore, we had no opportunity to get something to drink, so started the discussion at.

  • Sport & Leisure
    1.0

    Very bad entertainment in this hotel, except for the Mario the a lot of effort and were very friendly. I recommend you definitely not bingo boys, it would only be a waste of money, since it quite a confusion about the figures, the entertainer also says turkish for example the 60, on german the 70 and english again completely a different number. We went with the people that we met there we had simply got up and left in the middle of the game, some others have even excited and are in the middle of the game gone. All in all boring entertainment team. Kids club was in order. There are too few beach chairs and almost all beach chairs at the pool were around 7 already occupied, so the best around 6 o'clock and the reserve the beach chairs!

  • Hotel
    3.0

    Cleanliness is average, staff shortages, full board, average age about 18 to 30, russians in majority

  • Location
    5.0

    For shopping and entertainment very convenient location, as the hotel is not far away. Good connection to public transport.

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Sylvia
Great holiday with guarantee the repetition
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • August 2013
In august we were as a family in the Saphir Hotel. The rooms were clean, the hotel is well maintained, the food was good and the staff very friendly. It was all good to walk and also very well arranged. Between the beach and at the pool it was not far to walk which pleased us very well. For shopping one had to only by an underpass through. We loved it and will be back next year love to stay there again. read hotel review
  • Room
    5.0

    The size of the room was sufficient and it was also cleaned daily

  • Gastronomy
    5.0

    The restaurant was always clean and the food was fresh

  • Service
    5.0

    The staff was always friendly and accommodating

  • Sport & Leisure
    5.0

    My daughter was completely thrilled by the evening mini disco. Also the animations were very good. The couches were well maintained and it was very on cleanliness

  • Hotel
    6.0

    In august we were as a family in the Saphir Hotel. The rooms were clean, the hotel is well maintained, the food was good and the staff very friendly. It was all good to walk and also very well arranged. Between the beach and at the pool it was not far to walk which pleased us very well. For shopping one had to only by an underpass through. We loved it and will be back next year love to stay there again.

  • Location
    5.0

    The hotel is in a very nice location and in a quiet location

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Gerhard
We were very pleased!
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • August 2013
The hotel consists of several buildings and thus a quite large plant. The cleanliness we could not fault it. The staff was very friendly also about the happiness of the guests concerned. The guests came from many different countries, although the russian guests in the hotel mostly. With english and german we had no problems to communicate. read hotel review
  • Room
    6.0

    The room size for us 4 top. We could all beds on one side of the room together so arrived no quarrels with the children, who with dad or mom couches may. There was no bathtub, but only a large shower. This is so very law. The rest of the bathroom was a little cramped.

  • Gastronomy
    5.0

    Every day it was fresh grilled and also with the selection of dishes we were happy. Only the desserts we could not make friends, but do not always be. The tables were quickly cleared away and even if the guest this left, very quickly for the following guests set. We had all inclusive and there was throughout the day something to eat. In the restaurant or at the pool bar.

  • Service
    5.0

    The staff was always very friendly and spoke russian and english also german. The entertainment at the pool, also in the evening is in several languages in progress, but also here is russian. Us adults, but also the children, however, this has not disturbed.

  • Sport & Leisure
    5.0

    Our son had with the animation its joy. He was always one of the entertainers dazugebracht with the day-to-day shoot with the airgun. The activity staff were not pushy, although the fun often be questioned had. But everyone has a different view of fun ☺ - we didn't use it. There were several pools, whereas we only the large with pool bar and slides for the children use. Places were also enough available, but you had already early its couch under seize...

  • Hotel
    5.0

    The hotel consists of several buildings and thus a quite large plant. The cleanliness we could not fault it. The staff was very friendly also about the happiness of the guests concerned. The guests came from many different countries, although the russian guests in the hotel mostly. With english and german we had no problems to communicate.

  • Location
    3.0

    The hotel has a private beach at which a jetty to get into the sea. At the beach and also at the jetty were beach chairs of the hotel set up. The beach at this point is however strongly dropping, so that one after few meters cannot stand anymore. For children or people who cannot swim is this not ideal The transfer from the airport took antalay after Alanya or konaklia takes with 2 hour quite long. Directly opposite the hotel is a turkish bazaar, when the it all kinds of custom and un-useful items to buy.

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Seni
Very bad price-performance ratio!
  • Hotel not recommended
  • Families
  • Translated
  • Beach holiday
  • August 2013
Average age 20-30, very many russians read hotel review
  • Room
    4.0

    Rooms are ok, the size and cleanliness of the rooms are well

  • Gastronomy
    1.0

    Quality of the food is not good, much tastes just like nothing! Mostly the same every day to food

  • Service
    1.0

    Mostly very unfriendly staff (there are also exceptions of course), room cleaning not very good, complaints were indeed taken note of, is done but nothing!

  • Sport & Leisure
    2.0

    The evening shows were in order, otherwise on the day rather boring team. Beach chairs around 7 almost fully occupied, whoever came later had bad luck

  • Hotel
    2.0

    Average age 20-30, very many russians

  • Location
    5.0

    Direct beach location, shopping opportunities in the area, good connection to public transport

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Loni
Our 6. pure relaxation in the Saphir!
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • August 2013
Very satisfied as always. Very nice hotel, with beautiful garden plant & beach. The highlight is the gorgeous gardens with its numerous large palms and many exotic plants. The newly renovated villas rooms were a dream and we felt already in the first minutes. The cleanliness was as always excellent, the pools, as well as the whole area, was very clean and was always well-kept. There are small shops, a hairdresser, and - photographer and an internet cafe. None has a pushy way, the prices are very reasonable. Especially the barber was a very nice way and can be highly ... recommended. Also he speaks very good german. Wi-fi in the lobby. What i also wish to mention is the great spa the offered in the hotel. This complex is also very clean and there was also with great massages the manager isik saral is always present, cared for an excellent from our point of view a very qualified manager of a in every way a smooth and nice, relaxing holiday. read hotel review
  • Room
    6.0

    We had 2 large newly renovated room, hallway, bathroom, everything was very spacious. Equipped with 2 flat screen tv, as well as air-conditioning, kettle and fridge. A huge balcony. With these rooms you can only be satisfied. Everything was very clean and hygienic.

  • Gastronomy
    6.0

    Very delicious food, wide variety of partly open kitchen, where the food is fresh prepare are. For the kids there was in the afternoon in the mini club, ice cream. Also with dinner is free ice cream was offered. We enjoyed each evening after a good meal a delicious turkish coffee the right, about 5 meters from the sea is served, everything was all-inclusive. What this hotel from other also points out the many residence possibilities, if one wanted in the evening rather calm and cosy there is a bar, diamond syndromal directly on the sea. Loves you rather little life, there will be an additional bar with plenty of seats.

  • Service
    6.0

    The friendliness and helpfulness of the staff was remarkable. The nice hotel manager as well as Antonio the entertainers have also very good german. For us was the good communication with a healthy mix of english and german, it is not a problem with the waiters to keep you entertained. Our two rooms in the villas would daily very thoroughly cleaned. For the kids there was a mini-club, with great care, mini-disco in the evening with entertainment.

  • Sport & Leisure
    6.0

    There is entertainment every night by the entertainment team. The entertainment was just great, especially Antonio was always friendly and in a good mood. Both pools, as well as at the sea during the day from lifeguards. The pools and the beach are very clean, it was constantly being cleaned and the staff looked the everything was neat. Beach chairs and umbrellas are enough available. The pool was small, on the beach you will always find a beach chairs. Even on the sea on a beautiful walkway, beach chairs with sun protection. On the catwalk as well as at the beach there are freshwater showers. Right on the beach is water sports offered.

  • Hotel
    6.0

    Very satisfied as always. Very nice hotel, with beautiful garden plant & beach. The highlight is the gorgeous gardens with its numerous large palms and many exotic plants. The newly renovated villas rooms were a dream and we felt already in the first minutes. The cleanliness was as always excellent, the pools, as well as the whole area, was very clean and was always well-kept. There are small shops, a hairdresser, and - photographer and an internet cafe. None has a pushy way, the prices are very reasonable. Especially the barber was a very nice way and can be highly recommended. Also he speaks very good german. Wi-fi in the lobby. What i also wish to mention is the great spa the offered in the hotel. This complex is also very clean and there was also with great massages the manager isik saral is always present, cared for an excellent from our point of view a very qualified manager of a in every way a smooth and nice, relaxing holiday.

  • Location
    6.0

    The nice thing about this hotel is, the plant directly at the sea, and not as many other hotels from a road separate is. Shopping possibilities with very nice bazaar are in the immediate vicinity (about 300 meters). About 50 meters away from the hotel, you can take the bus every 10 minutes for €1.50 after Alanya drive. A doctor is also in a consulting room available.

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Joerg
Horror hotel-never again
  • Hotel not recommended
  • Families
  • Translated
  • Beach holiday
  • August 2013
Probably with worst hotel, we have ever booked. The 4 stars were just not comprehensible. As some of the reviews on Holiday check. Average age i appreciate on 30 years. Cleanliness and hygiene were absolutely poor, guests almost exclusively russian, what also the staff and service made. The few german holiday-makers are usually in Germany living russians and turks. Satisfied guests we have in our holiday not met, therefore surprised me the positive reviews here. read hotel review
  • Room
    1.0

    To the rooms i shall mention just a few keywords but please look at the pictures at: - a lot of mold and ceilings and in the bathroom - no functioning air conditioning - broken hinges - dirt - disgusting yellow toilet - safe you simply remove can - balcony for a maximum of 2 persons

  • Gastronomy
    1.0

    The 'a la carte' restaurants we stayed in the whole 3 weeks not used, since we only bad belonged had. Famous had in the italian restaurant food and afterwards still to the normal buffet gone, as the food was. Had we but no experience collected. The buffet... A pure mass processing, as you only bad cafeterias know. The same food for the whole 3 weeks. No variety. Long waits at the buffet (also due to guests, the their plates as crowded, as it has a big family of which feed). In Russia it seems pretty good, that you own buffet on the table is built. Unbelievable how much food served but not eaten. In order to get a table you must already be very fast, as the hotel is simply not enough tables for all guests. Unfortunately, we often notice must, since we were with children not always exactly at 19:00 o'clock on the doors were. Cleanliness and hygiene were simply not available. It is by far the dirtiest hotel, by we ever stay and meals had to. Dirty dishes, dirty tables, the in the whole 3 weeks never wiped. At best the food leftovers short phrase, then new cutlery settled or better geschmissen. Plates, cups cleared although one still not ready. Meat with denbloßen hands disassembled, without gloves Some described speak of waiters at the table. That does not give it. Everything is self-service, with every course you have to wait pretty long and the crowds and the boldness other guests herumärgern. We are after 2 weeks often went out to eat, which i can recommend. Food in the hotel is simply only an emergency solution, not more.

  • Service
    1.0

    Extremely unfriendly staff, even at the front desk. In the 3 weeks we had only with a single very friendly staff to do, the sometimes during the day at the reception works and speaks german. The rest of the staff gave us since the first day the feeling that the guests probably not be desirable. The same is unfortunately always for all service areas. There is almost no staff including the desk which is capable of german or english (at least) to speak. Everything is in russian guests. Room cleaning is a horror. Please look at our pictures. Complaints are adopted, but results simply is not there. 2 weeks we were compensated with a non-functioning air conditioning, before one has admitted, that the air conditioning was not on the number of rooms is laid out. We had in the whole 3 weeks no functioning air conditioning system and in the last week with a fan put off.

  • Sport & Leisure
    2.0

    Animation pool we barely used, as it was too full. At the 'pool bar' can be eaten, which also leads the leftovers in the swimming pool. Beach chairs had to be until at least 06:30 a. m. eaten, otherwise there is no more. The hotel is on the reservations before 08:00 a. m. are not allowed and towels be collected but it holds itself nobody. From 05:00 a. m. are the first chairs would already be reserved. The same goes for the so-called 'relax pool' and the beach. Unfortunately, in the water at the agenda. I have stayed multiple times seen, as these after complaining away but thorough cleaning could also not be spoken. In these days we have the quality of the pool was not any longer used. The beach falls in the water very rocky and is strong. For small children so rather unsuitable. There are in the water was very often feces, bandages etc. Which suggests somewhere in the immediate vicinity would probably waste water discharged into the sea. The meerwasserrutsche is very funny, but only at certain times open. At the relax pool we had on some days an extremely disgusting gestank must take. We never found out where it came from.

  • Hotel
    1.0

    Probably with worst hotel, we have ever booked. The 4 stars were just not comprehensible. As some of the reviews on Holiday check. Average age i appreciate on 30 years. Cleanliness and hygiene were absolutely poor, guests almost exclusively russian, what also the staff and service made. The few german holiday-makers are usually in Germany living russians and turks. Satisfied guests we have in our holiday not met, therefore surprised me the positive reviews here.

  • Location
    4.0

    The situation is actually completely good, since one really very close to the beach and to the next shopping possibilities is. Night life seems to be very good, since we at night hardly sleep because of loud music and drunk tourists in the immediate vicinity. So good for young people, the central and want to be party need, for families but unsuitable.

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Simone
Nice well-kept grounds
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • July 2013
All in all, it was a great vacation the hotel itself and the surrounding area are recommend only the rooms leave to be desired one has a balcony with a view of the sea very nice but to 3. the room is very small the bathroom is also not in the newest condition and very small it was clean but here and there was some defective next time i would 20 Euro pay more and egg deluxe rooms should be nicer the food was varied and very good you could actually from 8 hours until 24 o'clock continuous eating and ... drinking unfortunately the beach is gravel and stones without bath shoes not recommendable compensate the footbridge with the slide into the sea that was already great my conclusion i would go back to the hotel go with another room although it only for sleeping you should be able to move. read hotel review
  • Room
    3.8
    Size of the bathroom
    3.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    3.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    4.8
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    4.5
    Quality of the beach
    3.0
    Overall condition of the pool area
    6.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    5.0
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Marco
Great holiday resort for spend your vacation
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • July 2013
Stayed as a family in the middle of july in this complex and we have to say, despite the many negative reviews, we from the contrary persuaded could. A great animation team the much alternation offered and very friendly too big and small. The music at the pool and the disco could have been a little quieter,. The entire service staff was always tried hard, it all guests to make quite and were always very friendly. It was a great vacation, sometime we are coming again. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.3
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.5
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    6.0
  • Location
    5.6
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Fiona
Successful family vacation in the Turkey.
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • July 2013
Looking for a perfect hotel with and care program was good for families Turkey we were in the travel agency the hotel Saphir recommended, which we after detailed compare and because of the mostly positive reviews about FTI booked - a decision, which we didn't regret it should. The hotel is nestled in a large complex, the from several houses, bungalows and sections is. There are altogether 4 pools, very clean and well maintained and which the 'main pool' has 3 slides as well as a pool bar has. The area around the main building includes a large, air-conditioned dining ... room, the front desk, a bar, a check-in and check-out area, a small shop, so one the most necessary to buy them locally, and a large outdoor area with plenty of tables for lunch and dinner. We stayed in the immediate vicinity of the main pool and could both from the main building and the pool itself by direct connection quickly in our room. Altogether the hotel seemed both inside and in the outdoor area very well maintained and clean, especially the green areas and the parkcharakter with many flowers and trees/palms a lasting impression. Regarding the guest structure the hotel is apparently very popular with russian guests, also on the language skills of the staff affected, which, for example, all activities primarily russian announcements. The average age is very mixed - from retired over younger singles to families with children is represented everything. read hotel review
  • Room
    5.0

    In the rooms there are obviously big differences, although these in the same category. So we had at the first night (are only around 9:00 p. m. arrived) a very small, constricted, in which the extra bed hardly space and we didn't know, where we put our suitcases step out should. Here we could also the offered fantastic sea view not compensate, why we on the next morning at a larger room asked, which us also directly was shown. This was much larger, had a large double bed and plenty of space for an extra bed. There was also a television with german transmitters, air conditioning, a hair dryer, telephone, mini bar with daily fresh water, and a balcony with views of the pool and sea. The room was cleaned properly every day, the bed sheets were changed and the mini bar filled up with water. We also had fresh towels every day and nice figures, the the blanket formed. The only real complaint was the location in the immediate hearing an adjacent disco, up 5 hours early loudly for involuntary entertainment provided. Here you should in advance after a quiet located rooms inform, in the early if you slept late would like to be.

  • Gastronomy
    6.0

    We all have dinner in the dining room of the main building and the generous buffet in the interior and external area served. The food was consistently edible and tasty, it gave also to each day different main dishes and plenty of side dishes and a large dessert buffet, so you just a few hours with food was fantastic, if you wanted. All tables were quickly (sometimes too fast, if you have the food was) cleared and the tischgarnituren replaced immediately, if you are in a used table wanted. Silverware, glasses and plates were always clean and also the food was presentable presented. Especially great: the fresh cut melons, the constantly refilled and before the eyes of the guests prepared were. The dining room is air-conditioned, which was very pleasant, the tables in the outdoor area were also with ceiling fans, here it was, of course, much warmer than inside. Cooked both local dishes as well as international cuisine. The italian restaurant for 2. pool offers every day until 4:30 p. m. small dishes such as spaghetti, pizza or in the afternoon a cake buffet at, what we also tried out. Also here everything was tidy and clean and tasty.

  • Service
    5.0

    Right at our arrival we were greeted very friendly and in german and nice staff escorted to our room. Unfortunately was not so our expectations, so we were on the next morning to a new, larger room asked, what us were also immediately offered. Overall, the staff, both at the reception and also with the waiters and the cleaning staff was very friendly and tried their best, in german or english. Only small problem was the lack of german speaking kids care, the children from Austria or Germany something hard, to communicate or programme to follow. All in all, the service is very nice and is competent and friendly with complaints and wishes of the guests.

  • Sport & Leisure
    6.0

    The main attraction of the hotel are certainly the four pools (including baby pool), but most people at the large pool with bar and slides stop. Here also the animation with matching music. From water polo water aerobics to various games, football, Bocce, kids club, step aerobics to a private fitness club, there are plenty of opportunities, in order to work out. Especially the kids were when necessary, the whole day through carers busy to a private mini disco, a daily highlight for the small said. In the amphitheater, there are in addition each day special entertainment programmes, which we however never visited. Especially positive to mention is the fact, that: the use of the beach chairs and umbrellas at the beach is included in the price, which nowadays in many hotels no matter represents.

  • Hotel
    6.0

    Looking for a perfect hotel with and care program was good for families Turkey we were in the travel agency the hotel Saphir recommended, which we after detailed compare and because of the mostly positive reviews about FTI booked - a decision, which we didn't regret it should. The hotel is nestled in a large complex, the from several houses, bungalows and sections is. There are altogether 4 pools, very clean and well maintained and which the 'main pool' has 3 slides as well as a pool bar has. The area around the main building includes a large, air-conditioned dining room, the front desk, a bar, a check-in and check-out area, a small shop, so one the most necessary to buy them locally, and a large outdoor area with plenty of tables for lunch and dinner. We stayed in the immediate vicinity of the main pool and could both from the main building and the pool itself by direct connection quickly in our room. Altogether the hotel seemed both inside and in the outdoor area very well maintained and clean, especially the green areas and the parkcharakter with many flowers and trees/palms a lasting impression. Regarding the guest structure the hotel is apparently very popular with russian guests, also on the language skills of the staff affected, which, for example, all activities primarily russian announcements. The average age is very mixed - from retired over younger singles to families with children is represented everything.

  • Location
    5.0

    The hotel is located in Konakli, a small place, the walk through an underpass or a bridge over the street (with lift) is attainable within fewer minutes. From the airport Antalya one is about 2 hours with the bus, which you at the booking account should be taken, if you no longer the transfer would like. To the very clean beach (sand/kies) leads directly through the hotel park also 1-2 minutes, which a large advantage of this hotel. Altogether the situation of the hotel is up to the fact, that obviously very hip disco in the immediate vicinity is, really nice and pleasant, if you in its holiday no large distances plans, from a to b location.

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Ayse
Super
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • July 2013
The everything was great the hotel staff all top always like to Saphir Hotel i would always further, ☺ read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Linda
Only recommendable! This hotel is great!
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • July 2013
The hotel and the staff was great, very helpful! On one evening we had problems with the door of bathroom the staff quickly took care of it within 5 minutes we could go back into the bathroom. All are very friendly and the food is great! The entertainment was very friendly and always with integrated the comedy shows were always very funny you always had a lot of fun! The two weeks we enjoyed very much and would highly recommend this hotel. :-) read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.8
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    5.0
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