Hotel Estrel Berlin & Convention Center(4 stars)

Sonnenallee 225 12057 Berlin View on map

Average rating

1,163 hotel reviews

    Rating by categories

  • Hotel in general
    5.4
  • Room
    5.4
  • Service
    5.5
  • Location
    4.6
  • Food and Drinks
    5.3
  • Sport & entertain
    4.8
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649 hotel reviews for undefinedsorted by travel date
Eckhard
Perfection a name, Estrel/ Berlin
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • April 2014
If perfection a name, it would Estrel/ Berlin hot. It concerns security, fire protection, and reactions of the service personnel with a broken the staff in the room. Congratulations to the hotel. read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.7
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    0
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Petra
Everything was great
  • Recommended hotel
  • Families
  • Translated
  • City break
  • April 2014
Great clean hotel. Our children and we felt very comfortable. Very friendly and helpful staff. Great restaurants, great breakfast. Very good transport links. We come very gladly again. read hotel review
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Renate
Very pleasant stay.
  • Recommended hotel
  • Friends
  • Translated
  • Proof of booking
  • City break
  • April 2014
We (2 girls) stayed for a weekend in Berlin to the trip. On the first evening we were in the Las Vegas show, which pleased us very well. Both the atmosphere as the whole show with its stars and dancers. Although the hotel is big, works by the organization with the bars and restaurants on the ground floor all very welcoming and personal. We had a suite - very comfortable and everything was very clean. The jetty with beer garden directly in front of the hotel seemed very inviting, but unfortunately it was somewhat too cold, to linger. 2 minute ... walk from the hotel is the tram, you can reach all destinations with the. The staff of the hotel was always very friendly and helpful. All in all: highly recommended. read hotel review
  • Room
    5.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.5
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
  • Sport & Leisure
    0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Transportation connection and available excursions
    5.0
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Christian Kunz
Great hotel Berlin
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • March 2014
I was two days in the hotel Estrel in Berlin. The rooms were very clean, it was so, as i had expected. The breakfast buffet couldn't use reasons i unfortunately. In the bar in the evening was a lot going on, but everything was very tasteful. Praise to the nice staff at check-in/check-out! read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.5
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    4.0
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Christian
Far outside, but nice - with a great spa area
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • March 2014
Was for four nights in the Estrel. It lies already very far outside, one is on metro buses and s-bahn but relatively well connected to berlin's city centre. The hotel was gigantic, the rooms are still very comfortable and attractively decorated. The bathroom was slightly worn, but ok. The breakfast buffet was delicious. Really great is the wellness area with sauna, steam bath and fitness room. Everything very modern and stylish. You get a free bathrobe. read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.3
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    3.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    5.0
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Ramona
Great stay in Hotel Estrel.
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • March 2014
Super hotel. We had a package with suite and show booked. The suite was great. Very modern, large and clean. The breakfast, all tastes and is a great way to start the morning. The staff are very friendly and always the welfare of the guests. Great. The spa area (unfortunately only sauna) is very comfortable. For trips in the center is the S-Bahn station just in 5 minutes walk away and even its own boat and landing stage there is. The show 'Stars in Concert' is highly recommended. Wow. We are very satisfied and will be back again soon! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    4.8
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Wolfgang
Hotel is located about 5 minutes from the s-bahn.
  • Recommended hotel
  • Friends
  • Translated
  • Proof of booking
  • Business trip
  • February 2014
The hotel is located close to the s-bahn. From ostbahnhof train station, about three stations. You can take the s bahn easy to get just about everywhere. Breakfast buffet is ok, on two floors. The lower area is from 9:30 a. m. closed, then one must into the upper range change, or equal to high. The hotel is due to the size very lively, but okay. Rooms are clean and you can recommend this hotel. read hotel review
  • Room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
  • Sport & Leisure
    0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    4.7
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    6.0
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Monika
Great weekend.
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • February 2014
We liked the weekend great! The staff is always friendly, rooms are clean and the food was very good! As the s-bahn station is just a few steps away, we could the city explore. The show 'Stars in Concert' was great! We come back gladly and will pus say :-) read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Matthias
Good.
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • January 2014
We had the Elvis arrangement with 3 nights booked. All in all was ok but the architectural style of the 80er 90er years leaves its traces. Hollow walls to next door. ( schnellbauweise ). In the shower one needs nearly a stool. The view however from the 14. floor have Berlin was impressive. Even if it is one of the largest hotel in europe, with the city center of Las Vegas it can by far not compete. Still love to stay there again. Greetings from the Switzerland. read hotel review
  • Room
    4.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.5
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.3
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    4.0
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Johannes
Disaster at the evening meal.
  • Recommended hotel
  • Friends
  • Translated
  • Business trip
  • January 2014
We were with 70 people from our company on the green week in Berlin. The hotel was Latin for the night from 22,01 to 23-01-2014. Of al dinner was Schnitzel-buffet booked. After about 40 people at the buffet served had, were the Schnitzel the kitchen staff ran out. The side dishes were cold. After 20 minutes were again Schnitzel plotted. Upon request we got answers, that the kitchen not two Schnitzel per person expected. Bad planning! Such a disaster a 4 ** ** hotel just not happen. From the staff one only rude turned away. The staff is in ... need of further training on 'courtesy to the guests'! read hotel review
  • Room
    4.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    4.0
    Competence (handling complaints)
    2.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Sport & Leisure
    0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    3.8
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    3.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    3.0
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Frank
Pleasant getaway.
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Other stay
  • January 2014
A pleasant short break. The spacious landscaped hotel with friendly staff, would recommend. A special highlight is the adjacent Convention Center with unique music events. read hotel review
  • Room
    4.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Sport & Leisure
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.0
    Proximity to shopping areas
    3.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    4.0
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Barbara
Pleasantly surprised.
  • Recommended hotel
  • Singles
  • Translated
  • Other stay
  • January 2014
A well-known had me on the concert of the tcb band and the hotel Estrel pointed out. When i from the size heard and also in the internet las, i was skeptical. But i was pleasantly surprised. It already from the outside makes a much smaller impression, the entrance area and is attractive, the 'water landscape' with the springbrunnrn pleased me immediately. The reception works very effectively, there will be no waiting periods, the concierge was very helpful, the rooms are quiet (very important to me), and the best is, that you from the rooms in the hall is, without ... once again to the free to have. There could, however, the quality of the sound system be better. Nevertheless - a very enjoyable stay! read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.5
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
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Kurt
Gladly again.
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • January 2014
As conference hotel first choice, friendliness of the entire staff, note 1, breakfast and other meals okay, smokers lounge a pleasure for every smokers. Because of the size of the hotel not the quietest. Show the hotel very good. Attention to the birthday of my wife was very enjoyable. %singlelinebreak % Price for the taxi to the center about €1 5.00. read hotel review
  • Room
    4.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    3.0
    Proximity to shopping areas
    3.0
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Jacky
Okay.
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • January 2014
Large quiet rooms, tv outdated, no safe, hair dryer broken (but was immediately repaired), service and cleaning generally good! But the breakfast: a disaster (dry bread, no choice in the cheese and cold cuts, old smelly fruit, semibold h-milk, scrambled eggs almost liquid, unfriendly service) conclusion: again gladly, but breakfast definitely somewhere else! read hotel review
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    6.0
  • Gastronomy
    0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    4.0
  • Sport & Leisure
    0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.3
    Proximity to shopping areas
    3.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    3.0
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MD
Great staff!
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • January 2014
Positive: very friendly, personal, competent service at the f & b (portofino, atriumbar); altogether friendly, attentive staff; rooms: safe, closing windows and thick curtains, no synthetic fibre sheets/blankets; spacious (junior suite); Negative: rooms: no trouser hanger, tv outdated, missing hooks (bathroom, room); volume in the lobby, when it is busy; read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.0
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    5.0
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Jürgen
A huge hotel, but not good!
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • City break
  • January 2014
Excellent value for money; excellent restaurants with excellent wines and digestiven. Great show (were already for 10. times in the last 14 years in it); extremely friendly and helpful staff, especially the lady at the check-out! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Brigitte
A touch of luxury to affordable price.
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • December 2013
From arrival to departure we were 100% courteous. All requests were fulfilled and the birthday of my man we found a bottle of Mosel champagne in the suite. The suite smelled good and was very clean. Large bathroom with bathtub and walk-in shower... Small drawback: shower-battery was a bit difficult to adjust. Breakfast buffet left nothing to be desired. To half eleven always full plates and turgid filled bowls. Also appears as a seminar - and schulungshotel to be very popular. We were from stay loved it! read hotel review
  • Room
    6.0

    Large, clean, well-preserved suite with appropriate minibar. Bathroom fixtures a little difficult to bedinen... And sink with small broken but everything was wonderfully clean and hygienic! Cleanliness is always the most important thing and it was extremely clean!

  • Gastronomy
    6.0

    We have 2 times in the restaurant and were of the highest quality. It has its price... But price/performance ratio matches!

  • Service
    6.0

    Everything was excellent... Every wish was fulfilled.

  • Sport & Leisure
    0
  • Hotel
    6.0

    From arrival to departure we were 100% courteous. All requests were fulfilled and the birthday of my man we found a bottle of Mosel champagne in the suite. The suite smelled good and was very clean. Large bathroom with bathtub and walk-in shower... Small drawback: shower-battery was a bit difficult to adjust. Breakfast buffet left nothing to be desired. To half eleven always full plates and turgid filled bowls. Also appears as a seminar - and schulungshotel to be very popular. We were from stay loved it!

  • Location
    5.0

    By taxi to the airport is about 20 minutes and 24 Euro. Via public transport near the Berlin ring and thus all objects of interest well by s-bahn or u-bahn. About 7 minutes to the s-bahn-ring

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Klaus-Peter
New year's eve gala in the Estrel.
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • December 2013
We were to 4. time with our friends for new year's eve gala in the Estrel. Everything has worked perfectly. The gala new year's eve, the new year's sektbrunch and the breakfast were very good. We're already looking forward to a reunion. read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Transportation connection and available excursions
    5.0
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Silke
Never again.
  • Hotel not recommended
  • Couples
  • Translated
  • Other stay
  • December 2013
We visited this hotel as part of a new year's eve arrangement. General was the hotel okay. The pool with the show 'Stars in Concert', live band and dj were very good. But the service was so bad, that we still have the words are missing. For us the competent service staff member was rarely see and if you then was there, she brought not ordered drinks. For example, 2 bottles of wine were for the entire table, there was 1 beer. We spoke other service staff at we got the answer: 'i am not responsible for the table'. There ... were very few glasses or bottles of cleared away from the tables, not to mention the plates, which covered with leftovers from the food ( hummerschalen ) in the tischmitte stacked. I considered already, they even in the kitchen to bring. One had to constantly the staff on their toes. Then the areas, which only breakfast was. We were a room assigned, where still plentifully discontd were but none was covered up. Again i spoke a service at, and i again the answer was: 'i am not responsible'. After minutes of waiting, we had now plates, then an employee, but all the other places of the table not pay not only our. Simply unbelievably! And then the icing on the cake. My husband picked 2 coffee from the machine and experienced the following. Before him was an elderly lady, with the technology not so clear. And she asked a service strength was please to help. And now the comment: 'only i am my espresso and then you can press the button.' We were just shocked and stunned and there are still, what we for a early departure lifted. read hotel review
  • Room
    3.7
    Size of the bathroom
    3.0
    Cleanliness & linen change
    4.0
    Size of the room
    4.0
  • Gastronomy
    3.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    3.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
  • Sport & Leisure
    2.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    2.0
  • Hotel
    4.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Transportation connection and available excursions
    5.0
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Markus
Good hotel with a good show.
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • December 2013
We spent two nights in a suite and we saw the show 'Stars in Concert' at. In principle, from our point of view the house its 4 stars (and we are from the industry). The following things should especially be mentioned: • the cleanliness of the suite was very good • the bath is for a suite was a bit too small (but enough for us) • staff in all areas were friendly • internet is free (only fast connection costs extra) • room service is fast and friendly • the breakfast buffet is quite clear and is served was ... unneatly presented (as differs probably a business hotel from the hotel), here could be improved • you know it before, that the direct environment is not very pleasant, but the easy access to the highway is very convenient (the a10 center is not far away) • the show is to be recommended We would definitely recommend this hotel for a short trip to Berlin visit again. read hotel review
  • Room
    5.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    5.7
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
  • Sport & Leisure
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
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