Hotel Grand Mercure Azure Sea Whitsundays(4 stars)

8 Raintree Place, Airlie Beach Show map
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Average rating

2.0/6

3 hotel reviews

    Rating by categories

  • Hotel in general
    2.0
  • Room
    3.5
  • Service
    1.0
  • Location
    1.5
  • Food and Drinks
    0.0
  • Sport & entertain
    0.0
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2 hotel reviews in Englishsorted by travel date
Michael & Claudia
Never again, very bad service

  • 2.0 / 6

  • Hotel not recommended
  • Couples
  • Beach holiday
  • May 2011
Hello, we stayed in the appartements in May this year. Good things first: Nice view, spacious appartements. Now the bad. Appartements were not properly cleaned when we arrived. Dishes dirty, bathroom dirty, toilet (!) dirty upon arrival. Since we arrived late and nobody is there from 6pm at reception (originally they leave earlier than that each day), we cleaned it ourselves. Next day we complained and NO apologies whatsoever - they sent somebody to clean it (though we had already done it.) Next thing: I wanted to pay with Accor vouchers (made reservation through Accor hotline requesting a voucher ... stay). The very unfriendly owner told me he would not except them. I told them that they have to, since they are with the Accor group. But he kicked me out of the reception, yelling at me, that this is not a big hotel and I should use it elsewhere. (I re-checked with Accor - they normally have to accept the Accor vouchers!!). This was all very disappointing. And then the small things: ants on the table, BBQ not working properly, etc. pp One hint for all intending to stay: Airlie Beach has not real beach + the Lagoon (artificial lake in Airlie) is quite far away. You definitely need a car if you stay in these appartements. All in all, very disappointing. If you want to have a nice, relaxed holiday in which you want to feel as a welcome guest - do NOT go to Grand Mercure Azure Sea! cheers read more
  • Room
    3.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    1.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Service
    1.0
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    1.0
    Friendliness and helpfulness
    1.0
  • Hotel
    2.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    1.0
  • Location
    1.5
    Proximity to shopping areas
    1.0
    Restaurants & bars in the area
    2.0
    Distance to the beach
    1.0
    Transportation connection and available excursions
    2.0
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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Andrea
Super great self catering apartment archived

  • 4.5 / 6

  • Recommended hotel
  • Friends
  • Translated
  • City break
  • October 2010
On the journey we were already quite excited what was to be expected because the hotel was quite high. The bus had a hard time but it worked out and yes we were rewarded with a great view. read more
  • Room
    6.0

    Now absolutely wonderful. We had a great Megazimmer - well, it was a real condo. Had a large open fully equipped kitchen with dining area (table and 6 chairs) and living room (2 sofas with TV table), a separate toilet, bathroom with shower, washing machine, bedroom with a walk-in closet. In addition a huge terrace (table and 6 chairs) and a clothes line. A welcome Kakadu sat on our railings, not to mention the view of the ocean. Just amazing.

  • Gastronomy
    4.0

    Breakfast in the refrigerator had everything the breakfast hearts desired: eggs, butter, toast, croissants, ham, cheese jam, orange juice, apple, banana milk, sugar, coffee, water

  • Service
    4.0

    Hotel had no breakfast shop. We had a fridge, a "pack" was included. Front desk also only partly distance.

  • Sport & Entertainment
    4.0

    Pool was available - but we didn't use

  • Hotel
    5.0

    On the journey we were already quite excited what was to be expected because the hotel was quite high. The bus had a hard time but it worked out and yes we were rewarded with a great view.

  • Location
    4.0

    Also no access to the beach, and away from the "shopping mile\", and approximately 10 minutes walk "uphill" available at the person.

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