Club Palm Bay Hotel(3.5 stars)

Thalawila Wella, Thoduwawa, Marawila 61210, Sri Lanka View on map

Average rating

134 hotel reviews

    Rating by categories

  • Hotel in general
    4.5
  • Room
    5.3
  • Service
    4.6
  • Location
    4.3
  • Food and Drinks
    4.9
  • Sport & entertain
    3.9
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39 hotel reviews in Englishsorted by travel date
Valeria
Honeymoon!
  • Recommended hotel
  • Couples
  • Beach holiday
  • March 2014
We stayed in Club Palm Bay for our honeymoon. Enjoyed every minute of it! Rooms was very nice, spacious, clean and well stocked with bottled water! Free wi-fi is great bonus! Food is all inclusive restaurant was good. We had couple of extra/private dinners which were amazing and unforgettable! Boat dinner would strongly recommend to all couples!!! must do romantic dinner!!! Special huge thank you to Kavindu, Sanjaya, Gomika !!! All staff is very friendly, happy to help and smiley! Don't have anything negative to say about the hotel! read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.7
    Quality of the beach
    4.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.6
    Proximity to shopping areas
    4.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    5.0
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Hans
Once club Hotel Palm bay-that was enough
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • July 2013
Catering in the 2. week there was only a very hot or not spicy flagged food Occupancy: on weekends with locals guests refilled. At the pool it is then extremely 'lively'. The food is traditionally with the fingers, what europeans rather unappetizing looks. The staff is very friendly. This applies both at the pool, as well as in the restaurant. Unfortunately, the men at the bar probably encouraged, as little ' sales' to make. At full moon (holiday) there is no alcohol. I don't like to prescribe, what i should. We have also for all days were paid. Conclusion the ... hotel has sure no more than 3,5 star rating. From monday until friday a pleasant, the reasonable price adequate stay-saturday and sunday the hotel restaurant-so that we will continue to leave. read hotel review
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    6.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    3.8
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Leisure
    3.0
    Quality of the beach
    2.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    2.0
  • Hotel
    4.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    2.6
    Proximity to shopping areas
    2.0
    Distance to the beach
    3.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    2.0
    Other leisure activities available
    2.0
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Sindy
Nice hotel
  • Recommended hotel
  • Friends
  • Translated
  • Proof of booking
  • Beach holiday
  • April 2013
Since we 3 in a room were, we had enough room. There was also sufficient space to the luggages to store and a small 'bar' where you tea or coffee could cook, everything was all-inclusive read hotel review
  • Room
    5.0

    Rooms were totally great, ours was directly at the lagoon, very nice. The bathroom was super modern, with walk in glass shower and everything new made.

  • Gastronomy
    6.0

    Since we were off-season, we had only the main restaurant. The kitchen is totally great, what a selection, the food can only be recommended

  • Service
    5.0

    The staff is friendly, we were to nachsainson there, normally (that's what we did we say) the standservice and drinks to the beach, but unfortunately the only twice, so we always water itself with to the beach taken, there was at the bar of course free of charge. With english one comes well clearly. The staff is friendly and attentive, if you some tip gives, but where it is not like that these days.

  • Sport & Leisure
    5.0

    The pool is very big. The cushions for the pool chairs are however getting quite old, but that didn't bother us, you get a fresh towel in addition.

  • Hotel
    6.0

    Since we 3 in a room were, we had enough room. There was also sufficient space to the luggages to store and a small 'bar' where you tea or coffee could cook, everything was all-inclusive

  • Location
    6.0

    The beach was easy to reach, one must to haupausgang out, then there is a small street (almost not busy) and then you at the beach

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Nicole
Great vacation in the great hotel, time and again, with plea
  • Recommended hotel
  • Friends
  • Translated
  • Beach holiday
  • April 2013
The rooms were so beautiful, especially great, when you a room at the lagoon,. The garden was always super and maintained, as well as our room. Free wi-fi only at the front desk. read hotel review
  • Room
    6.0

    The room was huge, we had sufficient space and enough possibilities to store. What especially great was, that a safe was there, with a number code to adjust could, one had no annoying key with itself drag, or somewhere hidden. And now it comes, the safe was free. The bathroom was a dream, up to date furnishings and a walk-in glass shower, great.

  • Gastronomy
    6.0

    Because we in the low season were, there was only the main restaurant and the main bar. The food was really great, i had rarely seen such good in eat, sharp meals were marked. Also for me as a vegetarian there were a wide selection. The dishes changed always, so never long because arose.

  • Service
    6.0

    The hotel staff is very friendly, of course, even more so, if it give a tip. With english one can itself great conversation, some also speak a little german. The room was always clean and in the evening then someone and with fresh flowers the bed decorated.

  • Sport & Leisure
    6.0

    The pool is very big, chairs were sufficiently available, we were in the low season. The cushions for the pool chairs are getting quite old, but that is not on, if you the pool towel mood am.

  • Hotel
    6.0

    The rooms were so beautiful, especially great, when you a room at the lagoon,. The garden was always super and maintained, as well as our room. Free wi-fi only at the front desk.

  • Location
    6.0

    To the beach to get to, you have to a small street (if you ever street can designate) dirt road meets it might be more crossing, the road but it didn't bother us in the slightest. The dogs at the beach beach chairs, disturb at all, they are not intrusive and, if you time streichert or something to eat wrapped. Very nice animals, which i had already very miss. The hotel lies slightly off the beaten track, at a wonderful lagoon. If you into town would like to, you can get a tuk tuk rent, it gives the same in front of the hotel. In the town one can buy clothes, in the supermarket you will find the things, the in the hotel not exist. Respect, in the hotel there is no supermarket, so, is worthwhile a trip into town.

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Andrea & Otto
Once again a great holiday
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • March 2013
We were after 2011 the 2. time in this hotel and knew where we were going. We enjoyed the many russians surprised, but didn't bother us. Some can't behave and treat the staff not very friendly, but we were of our compatriots experienced. We have many well-known again and exceedingly friendly welcome. There are people who learn not where they go and spend their holiday by the pool. We have the beach very dear, walk as far as the feet wear and the natives are friendly and talk like a few words or shop for tea, also without ulterior motives. ... One must only can engage with that. The water is wonderfully warm and clean. In the afternoon is the current was very strong and the swim is anyway not recommendable. But to hang out magnificent. We were this time with sushila Fernando on the way. We could our 2 day trip itself plan and sushila everything was organized. If you want to go on an excursion with it. The excursions over the travel organizers are expensive and the pure stress, wanted to tell us that we were in a trip everything fit in, forget it. With Fernando it was great, he speaks super english and german and gave us a excellent hotel rented. We stayed at the elephant rides with ride into the river and wash of the animal, an unforgettable experience. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.0
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    4.5
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    4.0
  • Location
    4.4
    Proximity to shopping areas
    4.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    4.0
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Stephan
Good hotel, nice atmosphere!
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • March 2013
The hotel has about 190 double room, the in the form of 1-2 story bungalows or apartments on the extensive klubanlage are spread out! The bungalows are located in a very well maintained garden area, the whole of the lagoon surrounded by! The complex is older, but all in a good well maintained condition! We had booked all inclusive and were with the offered services really pleased! Guest structure: 70% russian, 10% english, 5% germans, Otherwise french and italians! read hotel review
  • Room
    5.0

    The rooms have a size of around 35 to 40 square meter ( room 136), A terrace with old platsikmobiliar, the furniture in the rooms is rustic, shows slight signs of use! The sanitary installations in the room were new and clean! Are available air conditioning, safe at no extra charge, more than enough closets and luggage racks, a fridge for selbstbefüllen, water heater with coffee and tea, hair dryer and tv with 1 international channels ( Deutsche Welle)!

  • Gastronomy
    4.0

    There's a restaurant and a bar in the hotel area! The dishes were always freshly prepared, the selection is plentiful, particularly commendable are choice of salads and desserts! Trying all in all, an international food to offer, it but not so, lots of dishes but from the seasoning was a bit peculiar taste! Overall is however the food still very good! Cleanliness and hygiene Were really reasonable!

  • Service
    5.0

    The staff is very friendly and helpful, except is clearly the pool service, here are more or less expected tips, before you its pool chair mats and towels gets! The fremdsprachenkenntnisse of the staff essentially consist of english and german, fewer french! The cleaning of the rooms is average, bed sheets and towel service worked, from the sweep the leaders but less! And now to the subject ' dealing with complaints ' : i would like to contribute to this assessment the management and the staff of a unique praise! I have for the first time experienced, that because of of complaints of the guests about russian roomie, in this case 2 alone ladies with 1 daughter in the ages of to, this within 24 hours of the hotel were referred! Us remarkable have first the children, the only in the nose piercing at the buffet there were, then the fruits from the pudding desks, the salad with the hands of servicing, to the bread bite, this back on the table suggested and then the plates überluden, of which virtually nothing was eaten! On 2. evening our stay then i was for the first time with the two russian ladies fronted! The two children had unsolicitedly from the table of two german travel companion two chairs away, one of the two russian ladies spragge then 3. chair! One of the two german tourists then tried these 3. chair it, the russian mother pushed the chair the party before the chest, that this almost to ground! I then these chair the russian mrs wrested and the two other chairs at the table on hold! As a result i became evil insulted, opposite my partner was then the guests the halsdurchschneidens shown! We then on the staff the manager informed, as the situation on the escalating was! As turned out then, were these two russian ladies already several times within their 4-5-tägigen of stay cause for complaint, they had 2 boxes cigarettes get, but only one paid, the things of fellow from the chairs in the sand and itself then on the chairs spread! The behaves opposite the manager of the hotel was not very polite to them, at least the management determined, the ladies the all inclusive wristband could take down and the folgeabend on the travel agency home muster! I can from our side only say. All present guests and also the staff we were glad, when these terrorweiber with their children left!

  • Sport & Leisure
    3.0

    Sport, entertainment, disco and kids club i cannot judge, since we not taken into account have! The pool area is large, sufficiently functional, and clean! The service regarding the pool chair mats and towels is Bad, it is completely obvious, that first tip is expected! Chairs and sunscreens are older, but clean and functional!

  • Hotel
    5.0

    The hotel has about 190 double room, the in the form of 1-2 story bungalows or apartments on the extensive klubanlage are spread out! The bungalows are located in a very well maintained garden area, the whole of the lagoon surrounded by! The complex is older, but all in a good well maintained condition! We had booked all inclusive and were with the offered services really pleased! Guest structure: 70% russian, 10% english, 5% germans, Otherwise french and italians!

  • Location
    5.0

    The beach is approximately 100 meters in front of the hotel, the beach is publicly, but fun you had due to the Currents not! The beach is clean, but the sand was under the surface black! The transfer time to the airport took about 2 hours, the next town marawila is with the tuk tuk for about 700 slr ( 4,50 Euro) within 5-10 minutes to reach.! Purchase possibilities exist in marawila and at the beach, Night life i cannot judge, excursions in the hotel and Outside of local vendors offers! Public transportation is the tuk tuk!

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Härtl
Pool holiday-makers
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • February 2013
For pool tourists or total sun worshippers, since at the beach only 14 umbrellas. It is not sure, that the towels at the beach also fresh. You could the tablecloths often change and the chairs general would be time to renew or at least washed. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    6.0
  • Service
    4.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Leisure
    4.0
    Quality of the beach
    4.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    3.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    3.0
    Disabled-friendly
    2.0
  • Location
    4.6
    Proximity to shopping areas
    5.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    4.0
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Conny
Ok but clean and tidy bring along a tip.
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • February 2013
Plant is situated in beautiful nature. Unfortunately we had bad luck with the russians, who didn't behave. When they left, it was quiet. Before we had hardly any possibilities at the beach beach chairs under an umbrella to get. The russians erkauften sch everything with money and made us very clear who say. Beach boys had fear the russians. 14 umbrellas for 200 tourists at the beach are too few. Unfortunately, it is a public beach, and the government allowed the hotel not, more umbrellas set up. We spent a lot of tips for berth must give. I do not ... see, that beach chairs and towels all-inclusive, if you paid for. In the restaurant tables were with reserved signs. For tips were the people particularly russians flattered. Not much given, or no additional wine to eat bought had to see where they still free tables could get and often the tables new. But there was also nice waiters, the much effort and which we also gladly tips gave. We complained with our really good guide and a discussion with the restaurant manager had, which had as a consequence, that this us for the rest of the time completely ignored. Rooms were really very big and it was cleaned regularly and fresh towels given. The guys have a lot of effort. Corners and under the cabinets you could however not to see. But Sri Lanka you could also not with our standards rate. In all we had a very nice vacation. The beaches were clean and we could see miles walk. The natives are very friendly and you quickly take them to the heart. Excursions we did with s. Fernando made. Very well organized and cheaper than with the tour operator. We can really recommend. It is in front of the hotel and speaks super german. read hotel review
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    5.0
  • Service
    3.5
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Leisure
    3.8
    Quality of the beach
    4.0
    Overall condition of the pool area
    4.0
    Child care or playground
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    3.3
    Family friendliness
    3.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    3.0
  • Location
    3.8
    Proximity to shopping areas
    3.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    3.0
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Lothar & Bärbel
Hotel was quite disappointing
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • February 2013
We have the vacation in july 2012 booked. There had the hotel still 100%! A hotel can in 7 months not so worn, or? Our opinion, a lot in and at the hotel to be done. What really 'disgusting' was, were the overlays on the sunbeds by the pool. Also fit on the seats of the chairs in the dining room almost no stain more to it and the arms of the wicker furniture in the bar you were literally stuck on. Who the beach than 'nice' is, was certainly not elsewhere! What positive emphasized should be, the bungalows. Our ... bungalow was fairly new and very spacious and nice. The staff was always friendly and accommodating. Also about the food one could not 'complain'. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    5.0
  • Service
    4.7
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    2.0
    Quality of the beach
    1.0
    Overall condition of the pool area
    3.0
  • Hotel
    3.3
    Family friendliness
    4.0
    Condition of the Hotel
    2.0
    General cleanliness of the different areas
    4.0
  • Location
    3.0
    Proximity to shopping areas
    2.0
    Restaurants & bars in the area
    1.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    5.0
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Hans Peter
Holiday of the worse way
  • Hotel not recommended
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • February 2013
Hotel with sauberkeitsproblemen Many russischn guests, where some are positive. From children to older travellers everything available. read hotel review
  • Room
    4.0

    Our room belonged to a newer construction. So good. New furniture, air-conditioning and fan alright. Coffee machine available. Minibar yes, but there was daily only 2 small bottles of water with this heat. Whereas accordingly also the teeth cleaned had. The size the bathroom was alright. Unfortunately the water on the badezimmerglastrennwand in the toilets area. That is why we have this with towels covered, so you dry to quickly walk to be do one's business could. To criticize was the smell of smells (sewage?) If you are in of the terrace anyway. First, we thought, that the standing water the lagoon trains is. Was however not sunday Please take adapter along!

  • Gastronomy
    3.0

    1 restaurant, 1 bar, Quality of 5 food was good. Cleanliness and hygiene left to be something desired. Chairs almost all with stains. Very difficult, it was with the russian guests. One of the the hotel. The existing vorlegelöffeln was only partially used. With the fingers were the fries, but also salads, plate. For example with the fingers chips taken, on plate, somewhat further noodles discovered, with the fingers the chips back and pasta taken. Kleideordnung for dinner by the russian guests ignored, but also not from the staff contested. Bare feet, schwimmhose and so on. You should change anything, has the hotel in my opinion some time no european guests. We weren't the only ones, which this behaviour on the stomach was. Of alcohol i do not want to further letter, everyone should its picture do it yourself or Bhat already done.

  • Service
    2.0

    The staff in the restaurant were very friendly, but without almost to requested tip it would not have been better. The zimmerreionigung could be better. The last 4 days was unset room was not cleaned. Had own towels and water yourself. It was from the hotel staff (all) almost no speak german!

  • Sport & Leisure
    1.0

    There was only smaller individual offers. Amateur through run. Beach/pool: it was in the whole area no cushions, not significantly were filthy. Also for excrement the birds always available. Without a 2. towel on the chairs it was not! The very few plastic chairs were still worse hidden! Here vwar it without tip almost not possible cushions and towels. Also you had to very execu this reserve the chairs, there somewhat later the to few couches, by the pool but also at the beach Were gone, The pool was certain times of black crow overcrowded. This also wanted to baden. Very bad.

  • Hotel
    3.0

    Hotel with sauberkeitsproblemen Many russischn guests, where some are positive. From children to older travellers everything available.

  • Location
    5.0

    The country Sri Lanka is very nice. Herrorragende cultural Circumstances. Much green land. Distance to the beach over the road about 80 metres from the hotel. Airport to to the hotel on day about 2,5 hours, during the night 1 hour. Several trips with the guide to be booked. Recommendation: book in front of the hotel entrance in fernado (speaks German) much cheaper. Tuk tuk also the hotel cheap.

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Alfred
Fully into the fettnäpfchen kicked!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2013
Size = good Condition and cleanliness = good Inclusive services = it became us then fruit juices and not syrup in the all inclusive allowed which in the own hotelausschreibung the guests also already promised would be. The wise guy sell of course fruit juices against an extra charge, like lots of other also. Juhui money money rupee rupee juhui juhui. Guest structure = a few young otherwise 40 + (ch, germany and russia) Picture wasserpyramiede looks nice, but in reality a little bummed. Complaints with the management: one ear purely in the other out. In other words: you will ... deliberately lied to. read hotel review
  • Room
    5.0

    For reasons of previous hotels, we have a quiet room paused, which through travel worldwide ag was reserved (room 122). We arrived at 3. day the room change, because it was very loud. I told the manager with, that we gladly on the rear side of the hotel would (room number from 300). According to the manager, are the rooms not ready and he promised with the number 162 the really quiet atmosphere. Far from it, we had to the 2. evening the same experience as elsewhere (around Base) luckily only until 1.30 am. Rooms facilities = good Cleanliness = good Size = good

  • Gastronomy
    4.0

    Number of restaurants/bars = the à-la-carte restaurant was closed, so called in revision. A downright lie of the manager. Could about the same as the squash court through a door crack spy so unfortunately no photos possible. Quality and quantity of the dishes and drinks = good but the fruit juices. Cleaning and hygiene in the restaurant = good Kitchen style (typical for the country, european) Atmosphere = would be good if not almost everynight to loud music the food live presented would! Prices = Cola Light, beer in bottles, frchtsäfte and in the all-inclusive be paid extra.

  • Service
    4.0

    Friendliness = good Foreign language skills = good Room cleaning = good Zusatzleistungen = do not know Dealing with complaints = the management no matter! ( see sport)

  • Sport & Leisure
    1.0

    This hotel we have had the following reason selected : a week daily squash and surrounding area of the airport (return trip). Personal squash equipment for the trip (total 6 weeks) with it. Was our 6 tes hotel in Sri Lanka Day 1 i i after squash court asked. The squash court is revision! (downright lie see pictures). I asked after another possibility someplace else squash to play. It stayed with the issue without answer until i am 3. day gave up have. Guide and manager asking me for the rest of the days tuk tuk and squash court in another hotel (aquarius club ) available. Al we on the same day in the other hotel were, there were unfortunately never a squash court. (for us again a day lost).

  • Hotel
    4.0

    Size = good Condition and cleanliness = good Inclusive services = it became us then fruit juices and not syrup in the all inclusive allowed which in the own hotelausschreibung the guests also already promised would be. The wise guy sell of course fruit juices against an extra charge, like lots of other also. Juhui money money rupee rupee juhui juhui. Guest structure = a few young otherwise 40 + (ch, germany and russia) Picture wasserpyramiede looks nice, but in reality a little bummed. Complaints with the management: one ear purely in the other out. In other words: you will deliberately lied to.

  • Location
    4.0

    Very isolated about 5 kilometer into the village. Shopping in the hotel = no thank you. Restaurants = were on the search. (there are certainly somewhere) Airport = drive around 45 to 60 minutes Public transport by taxi or tuk tuk or 5 kilometer on foot distance.

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Marion
Great relaxing vacation!
  • Recommended hotel
  • Friends
  • Translated
  • Beach holiday
  • January 2013
For fish- and seafoodfreunde an absolutely great hotel. Big room, massive pool and friendly staff. Completely relaxing vacation! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.5
    Distance to the beach
    5.0
    Transportation connection and available excursions
    6.0
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Sandra
The worst hotel, which we ever had!
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • January 2013
When we evenings at 21:30 hours arrived, it came us spanish before, that one out of the hotel had to to the beach to arrive, we thought but, that this was not the hotel's own beach could be, wrong, but more about that later. The way to our room was very bumpy and on closer look at we knew why. The cobbles were so loose and crooked, that you get hurt very easily could, if you are not careful. The room itself looked on the first glance clean, on the 2. unfortunately not more. In the bathroom there was ... to the toilet around a papierband, at what stage, that the toilet cleaned and disinfected. Unfortunately not! It were not only traces of urine on the toilet seat, but also on the wall and on the floor around the toilet. On the wall to the sink were likewise schmutzspritzer. Visibly was the wall already long not been cleaned. The curtains were so dirty, that this probably already from alone confessed would be, if you taken. The padded furniture was moldy, the closet unusable (inside yellow and müffelnd ). The wall was completely smudgy, the air conditioning full with dust. After we at the front desk had complained, they gave us a different room, this was but also dirty, so they asked us a further room to, which unfortunately either clean was, we in this then but but remained, because we thought, that another room exactly dirty would be, as the other both. With the request for full cleaning of the room, which one us several times for the next day insured had, remained we then and went dinner. The room was also on the next day not cleaned, on the contrary, we even had 2 huge cockroaches as roommates! During dinner there were unfortunately not wide choice, the quality was mediocre, no decoration, carelessly, the armchairs were full stains. On the ceiling was each 2. lamp does not, or was not at all available. For breakfast on the next day it was unfortunately so on, little choice, no juices. This changed however in the next couple of days with rising number of guests. Suddenly you had for breakfast the choice of 2 juices, the tables, on which the food was mounted, were decorated and there was considerable more choice. We find it however sad, so you the service from the number of guests conditional. The same was true with the entertainment, at first there were not any, after a couple of days there was at least pool gymnastics, where we during the next theme. The pool was very big, you could really good swimming, it was but also the only positive. Everywhere were tiles cracked, partly missing fliesenstücke, the plastikstreben of the overflow were broken or in part not at all available. The beach chair mattresses by a private employees brought. It was however disgusting, in this mood to put, as it stains only so covered in. The hand towels were reasonable. Further work on the most public toilets the conditioner not. The public showers were extremely dirty, soap there was only rarely, although soap dispenser were available! The pool bar was not at all open, thus you had to always front bar walking, around to get something to drink to get. Also here everything was extremely dirty and run-down. The counter abgeschunden up to goes any longer, the armchair were worn, had holes and were only dirt! The hotel complex itself was very big, but fully run-down, obviously, since the construction of the hotel nothing for the maintenance done. Almost all lamps had holes in the glass, lanterns were crooked, ashtray (or whatever it was) were broken, the path, as i have already mentioned, were extremely rough. The information, that it only 100 meters to the beach would be correct, but nowhere written, that one out of the hotel and a street had to cross, to this is. This was not on the photos in the catalog from maps. The beach was thus public and therefore also for locals usable. Loungers there was no, although that was described. Unfortunately was the beach unusable, since this completely dirty (cans, waste, dead rats, broken shoes, along the beach barracks, where people used to have). The waves are extremely high, the water was therefore nothing special clean, stray dogs there was in crowds. There was a possibility, something to drink, which we did not use however, since this 'beach bar' (if you can even call it that, more like a shack) extremely run down was. Directly next to the 'beach bar' there was just so a dredger, what is also very unappealing was. Generally the beach more like a field, on the around tilled was (dredger- and tire tracks in the sand). If we on the final day our 'vacation' not at the front desk asked if, when we will pick you up (our flight went at 2:55 o'clock in the morning), this would probably not happen. Also in the rückflugmappe was no information. The last information in this book was the 06,01. 2013, we flew but only on 15 january 2013! After a short waiting time and some telephone calls we were told, that we at 22:30 o'clock from the hotel fetched and that we at 16 o'clock from our room outside and at this time our all inclusive-package ends (one has us really shortly after 16 o'clock the all inclusive -band truncated!). One us would therefore 16-22:30 o'clock, they are believe it or not 6,5 hours without food and without room there jilted! This is the largest insolence at all! Thank god we did from the disguise a few water bottles collected, the daily again in the room has been made available. At a charge naturally we would have liked everything, also the dinner we would have pay have to. The reason the receptionist was so, as we on arrival with the dinner have started, ends the package therefore with the lunch. (?) Which is for a reason? Never is such a thing in a vacation happen, never has someone the band just so truncated. Normally ends the all inclusive-package then, if you from the hotel out and in the taxi enters, which to the airport takes! The crowning conclusion of this 'vacation' was however an other. We asked a german couples, us a drink to order, since we were otherwise for pay need. Everything not a problem, the beverages arrived and when we adopted and on the way to the taxi made, ran us the waiter and said, we must drinks pay, what back i an almost hysterical fit got, since we these beverages not had ordered. All explanations helped nothing, except, that we insulted were. We paid the beverages in the final outcome not, but the fact, that everything in this hotel so bad was and we even scold to, brought the last straw. With such a termination, be the guests in future from stay! read hotel review
  • Room
    3.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    1.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    5.0
  • Gastronomy
    2.8
    Atmosphere & furnishings
    1.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    3.0
  • Service
    2.0
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    1.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Leisure
    1.7
    Quality of the beach
    1.0
    Overall condition of the pool area
    2.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    2.0
  • Hotel
    1.0
    Family friendliness
    1.0
    Condition of the Hotel
    1.0
    General cleanliness of the different areas
    1.0
    Disabled-friendly
    1.0
  • Location
    1.5
    Restaurants & bars in the area
    1.0
    Proximity to shopping areas
    1.0
    Transportation connection and available excursions
    3.0
    Other leisure activities available
    1.0
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Christine
Room super / hotel with drawbacks
  • Hotel not recommended
  • Families
  • Translated
  • Beach holiday
  • January 2013
It was our first time in Sri Lanka. Near arrival at the hotel us first noticed, that you hardly any people looks, although the hotel a big hotel is. The front desk me at the start a little shocked, because it was different than i expected. (completely, very simple and old). The staff are friendly and because of the small occupancy there were many service staff around us and served very quickly. The food was varied and very good seasoned. You have always found something. The rooms (bungalow) are newly renovated and very big. So big room we have never ... had. The bathroom is very nice newly made and on request in our opinion we have within 10 minutes for our daughter an extra bed received. The outside area often for hochzeitsaufnahmen used and the garden is very nice. However the hotel has gotten old. By the pool are the tiles partially out broken and for dangerous corners especially for the price children to the doom will be. The pool as such is actually very nice laid out. The public toilets the nightmare. There is urgently a renovation necessary! (conditioners only now and then, seat remember at a train station toilets). The beach was, as mentioned in previous reviews described, a catastrophe, but you could make something of it. All together we would this hotel not any longer visit, as it is located in the west and after conversations with other vacations it should in the south more beautiful beaches and better weather give. If you have a little money invested, as with the bungalows yes success, could the hotel to new gloss shine. read hotel review
  • Room
    5.3
    Size of the bathroom
    6.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    5.0
  • Service
    4.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    3.3
    Quality of the beach
    2.0
    Child care or playground
    3.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    3.7
    Family friendliness
    4.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    4.0
  • Location
    4.0
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    4.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    4.0
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Yvonne
Was unfortunately a big disappointment
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • October 2012
At the entrance to the hotel we have misgivings. Unfortunately it has also been confirmed. Our 1. Room had a bath tub and toilet the cards rims of dirt only so covered in. The FTI Carers us a different room organized and the bathroom was clean and modern. The food is lukewarm. Mostly was a wide selection, then and when very little. Cola Light is not included in the all inclusive included. We were only pointed out, when we was time trying to order. We were the two cans but not taken into account. The beautiful Lagoons by the hotel ... complex winds. From the room from nice to look at, but if you along runs. A stench without same and mold. Luckily we had not our room. The pool was reasonable. Nice large, but in the afternoon came more and more dirt. The crow are already annoying. The later, ever more. Thus springs in the pool to find. The beach is the trip not worth it. We were with the feet in it. Always, the red flag. The waves were enormously high. In my opinion the hotel is not for a beach vacation recommendable. Otherwise is nowhere written, that a street to cross, to to the beach to come. We'have never been to a country visit, where on tip waited respectively called for. So it was also other guests, not only on this hotel intentioned. At the moment there is renovated. The entrance hall get a new Innendach. The old bungalows torn down and it should probably new to be built. The dredger was by the pool good to hear. Our summary. The hotel we have posted by 100% recommendation. But what we didn't understand where the came from. For us it is the most important the cleanliness. The was not given. A positive can I then nevertheless still say. Our departure was around midnight and we could until 18:30 o'clock in the room stay. read hotel review
  • Room
    4.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    3.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    4.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    3.7
    Quality of the beach
    2.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    2.5
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    2.0
  • Location
    3.7
    Proximity to shopping areas
    3.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    4.0
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David
The hotel is nice, but no 100% impression
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • September 2012
The hotel we have booked, because it amongst others a 100% rate of further recommendation has. This was it however not fair. The food is great and the staff ( no matter wether pool boy, waiter and barman) fulfilled almost every wish. However the nordasiatischen tourist with excessive tips the prices broken. The rooms are pretty huge, however partially outdated and handling mold in the joints on. The pool is also nicely arranged, but crow occupied, the entire environment and the loungers along with the cushions vollsch ** * en. This will also the pool contaminated, while obviously too few ... done is. In the Border area of the pool are rock broken and very sharp, as well as some tiles in the pool. The land itself is worth a trip and one can confidently on Fernando ( in front of the Hotel Palm Bay) and its' small trains' tours go back. Even if the tour operator a given, because he, finally, the big business to make wants. The beach and the sea are unfortunately also miserable. It always blows the red flag and you have your trouble again on land. The beach is black and not so light like in the catalog. Furthermore disturb the many stray dogs. Recommendation: Sri Lanka = yes Food and cooking in the hotel = yes Hotel Palm Bay altogether = no read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    3.5
    Competence (handling complaints)
    2.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Leisure
    2.0
    Quality of the beach
    1.0
    Overall condition of the pool area
    2.0
    Child care or playground
    1.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    3.0
    Family friendliness
    3.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    3.0
    Disabled-friendly
    2.0
  • Location
    2.4
    Proximity to shopping areas
    1.0
    Distance to the beach
    3.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    1.0
    Other leisure activities available
    1.0
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Mandy
Nice hotel for a short break
  • Recommended hotel
  • Families
  • Translated
  • Other stay
  • September 2012
Because of a overbooking our main hotels we are for one day in the palm Bay have been accommodated. It is a nice hotel with bungalows (each 4 room) the rooms, as well as the bathroom were new and modern. There is a big pool, however swimming here very often many crows. This is definitely not so nice. To the beach you have to the hotel leaving. The beach section is small and not a gem. The restaurant is open design and offers enough space. There was delicious dishes. In comparison to other hotels the selection was limited. To our ... time was this hotel however also not fully booked. In the evening there were live music, the entertainment contributed. The staff were continuous very friendly except for the bell boy, the tips not fine. The communication took place too many in English. For excursions wait on the way to the beach locals, of course also speak German. Because of our one day long stay I can only a begrentze assessment when you leave. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.0
    Overall condition of the pool area
    4.0
  • Hotel
    4.8
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
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Jennifer
Pure relaxation in a quiet location!
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • August 2012
Club palm Bay is a bungalow complex, directly at a wonderful lagoon and the beach located. The area is wonderful laid out, as we our vacation there spent, was low season and it was very quiet, the food is every day very delicious and diverse, the Bungalowa are newly built and very big, however there are here and there small points of complaint. - the pool had partly broken tiles and defective lamps (from which the cable hang out), These two complaints we have hotel management reported, they should as quickly as possible fixed are - the overlays on the ... sunbeds by the pool are a couple of days older and you can see that you because of many different stains also at (at least you get every day a pool-towel provided) Reason but are amongst others a swarm of crows, the pool every day several times to your refreshment use. The rooms are for singhalesische standards very clean, but you discovered already here and there small dirt stains, the from the staff just overlooked are. So if you on the floor. Points can overlook, then I can club palm Bay only recommend! read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.7
    Quality of the beach
    4.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    4.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
  • Location
    5.7
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    6.0
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Michael
Gladly again!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • August 2012
Good hotel with well maintained complex and friendly staff. Excellent food, pub and international cuisine, a tremendous amount of variety. Special requests are taken into account. Very large room. From the beach was rather not advised. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.0
    Quality of the beach
    3.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.0
    Distance to the beach
    4.0
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Bianca
Sri Lanka is worth a trip!
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • August 2012
Room - perfect! Meals-perfect! Cleanliness - 2 Employee - perfect! Beach - failed in all categories! Complex - in need of renovation read hotel review
  • Room
    6.0

    So large bungalows/ rooms had we still nowhere! Furnished nicely, good, clean mattresses, newly renovated. The bathroom was european 5 star standards-with tropendusche, grohe mountings, villeroy & boch furniture. Water was always hot & cold available! Safe in the room Kettle with coffee and tea Terrace right on the lagoon - just amazing!

  • Gastronomy
    6.0

    There is although it is only a main restaurant with buffet - the is however really sufficient! The food is at any time more than varied and meet every taste. We have in 14 days not even a try, we didn't like :-) it was from all local dishes and always also something for everyone, which typically for Sri Lanka was. And the tablecloths were not clean, but without grumbling changed, if you the waiters drew attention. As mentioned, the employees are in this hotel very sharp!

  • Service
    6.0

    The staff is definitely friendly, always smiling, always friendly-all spoke good English, many even German! The cleaning of the rooms left from and to to be desired, the room boy but it was hard. Laundry very cheap and good! Is worthwhile, not so much with increasing, and more time wash to leave. So one has more freigewicht for souvenirs :-) The doctors (clinic st. Maria nursklinik ) is very good, the physicians speak good English, the examination, diagnosis was perfect Had us with the tour operator about the condition of the beach have complained (oil, trash, poor condition of the sun screens etc.) , but nothing. FTI I would never book it again!

  • Sport & Leisure
    2.0

    Access to the internet as good as not possible, only in the entrance area on some days. Beach as already described: unterallersau! The pool should urgently renovated/renovated, the cleaning left also to be desired (1 time the week and also there only sporadically) If you have not in the sea swim, should the pool at least reasonable his. The sun loungers were partly really disgusting, very filthy of the millions of crow, the pool people... Positive I would like to highlight here however the 'pool boys' on the ball, will be charged with chairs, cushions and towels to the body and provide a pleasant atmosphere with light animation and music speaker sounds.

  • Hotel
    4.0

    Room - perfect! Meals-perfect! Cleanliness - 2 Employee - perfect! Beach - failed in all categories! Complex - in need of renovation

  • Location
    5.0

    Distance to the airport 1-1,5 hours - is however in the landeschneise and in the morning one is kind of landing airplanes woke us up. Approximately 2 hours to to Colombo Most tourist destinations are in about 3 hours drive reachable, so really ideally located for lots of interesting excursion destinations Markets and smaller shopping opportunities in the area

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