Victoria-Jungfrau Grand Hotel & Spa(6 stars)

Höheweg 41 3800 Interlaken View on map

Average rating

152 hotel reviews

    Rating by categories

  • Hotel in general
    5.8
  • Room
    5.7
  • Service
    5.7
  • Location
    5.6
  • Food and Drinks
    5.7
  • Sport & entertain
    5.8
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67 reviews for this hotel sorted by travel date
David
Very disappointing hotel
  • Hotel not recommended
  • Couples
  • Other stay
  • July 2014
Very disappointed for 5 star hotel. Receptionist at spa was rude when I asked to enter the pool area. During the football World Cup no English coverage. Bathroom 70's brown? No fan so mirrors constantly steamed up. Shower was in bath and hair dryer was useless. No coffee or tea maker in room and asked for one they sent kettle with no cups. Bed was two pushed together with two separate duvets. Pillows not good. Room clean but definitely not luxurious. Breakfast very good, Italian restaurant very disappointing, but Sunday barbecue excellent. Three lovely friendly young girls in bar area ... (appeared to be over worked) pianist was fantastic. Hotel manager aloof, bar manager unfriendly and concierge friendly but not very knowledgeable. When checking out receptionist gave us a farewell gift of a glass jar of Italian Rice. It's in the bin. Interlaken is beautiful but this hotel is missing a five star people manager to to try and turn this hotel into a five star hotel. Having usually stayed in Four Seasons hotels there is absolutely no comparison. read hotel review
  • Room
    3.0
    Size of the bathroom
    1.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    1.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    3.3
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    3.7
    Proximity to shopping areas
    3.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    5.0
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Peter
Victoria - Jungrau is always a stay worth!
  • Recommended hotel
  • Couples
  • Business trip
  • June 2014
The Victoria-Jungfrau Hotel is always a stay worth. You feel very comfortable in this hotel and the area of Interlaken. The staff is very kind and helpful. If you want to enjoy a nice weekend with your dearest then this hotel is the perfect place. read hotel review
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.5
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    6.0
Close
Ilona
Exceptionally good and very special
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • April 2014
We are very excited... The hotel is incredibly beautiful and especially. The breakfast is amazing, the bar is great and the food in the evening (fondue for two in the booth) was gigantic. read hotel review
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.5
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
Fernando
Highly recommended!
  • Recommended hotel
  • Singles
  • Translated
  • Other stay
  • January 2014
Highly recommended: Was a guest during the international alpensymposium - everything was great, from the decor to the quality of the food and drinks. read hotel review
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    0
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Cristina
Confortable, elegant, relaxing
  • Recommended hotel
  • Couples
  • Countryside & spa
  • January 2014
I. had. a very pleasent stay. at this hotel. the spa area is wonderful and very complete, one of the best attractions of the hotel. my inicial goal was to relax and do a weigth loss program too. the first one was acomplished, but i don ' t recomend this hotel for the second purpose. they are not well organized for that. besides, the food in all restaurants is execelent. the afternoon tea seems to be delicious. the new years brunch until 14pm was very well served too. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.8
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
Stefan
Delightful and relaxing business trip
  • Recommended hotel
  • Friends
  • Business trip
  • January 2014
We spent 2 1/2 days in this hiistorical hotel. I can recommend this place for its courteous services an delicate meals. The views and location in the hart of the Swiss Alps is admirable. I'll come back again. Stefan, Germany read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.7
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
Dagmar
A place to go and to take profit of real lifestyle
  • Recommended hotel
  • Singles
  • Business trip
  • January 2014
very famous location, friendly, clean and good extra services, you may feel like a queen over there, fantastic spa, outside in facing the mountains in hot bubbling water, great! read hotel review
  • Room
    6.0

    huge space, big bathroom with bath tube and shower, minibar, water boiler, chocolate, fruits and water for free, old building in good restauration, clean and clear rooms

  • Gastronomy
    0
  • Service
    6.0

    Staff is very friendly, room service more than perfect, they take care of your room several times a day, spa is fantastic

  • Sport & Leisure
    6.0

    big nice pool, whirl pools inside and outside, sauna and hammam, take time to enjoy it! Fitness place, possibility to use privat spa and to book massages, hair dresser, esthetic center

  • Hotel
    6.0

    very famous location, friendly, clean and good extra services, you may feel like a queen over there, fantastic spa, outside in facing the mountains in hot bubbling water, great!

  • Location
    5.0

    Ski close to the hotel possible, paragliding, shopping facilities in walking distance, small nice and typical Swiss town

Close
Farina
Being a princess...
  • Recommended hotel
  • Families
  • Translated
  • Countryside & spa
  • January 2014
Great food, wellness for the soul, luxury as far as the eye can see. The congenial staff verseht it each desire from the eyes to read off - it was a dream! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
Hubert
Top hotel.
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • December 2013
Absolute top hotel Price-performance ratio. Very friendly and competent staff. To relax and celebrate and to work out everything available. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.5
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.3
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
Close
Patricia
Excellent christmas.
  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • Other stay
  • December 2013
We decided our christmas days in Victoria-virgo Grand Hotel & spa and can highly recommend this hotel! As leading card holder they gave us at the reception a upgrade to a wonderful suite, which for us a wonderful christmas gift deal. We especially like to highlight the gastronomy with the deputy supervisor mr Mathias griemsa and his team, special thanks to the chef mr Hanne from the brasserie and quaranta un, even at christmas the impossible, possible made and our daughter a fondest wish fulfilled. We felt very comfortable and will certainly on our next schweiztour this hotel again in ... the account. read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
Close
Sebastian
New years eve trip 2013/2014.
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • December 2013
We were with friends at new year's eve in vcj. The food on new year's eve in the rest. La Terrasse (16 pt. Gault millau) was bad. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
Close
Richard
Not to beat.
  • Recommended hotel
  • Families
  • Translated
  • Skiing and winter sports
  • December 2013
We were to 4. time there and will go back again soon there. The friendliness of the staff, the 25 metres long, 29 °c warm swimming pool, the outdoor brine bath, the piano player in the evening in restaurant La Terrasse, afternoon tea, the view from the rooms are not to beat. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.7
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    4.0
Close
Karin
Sophisticated new year's eve.
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • December 2013
We were allowed to see a coherent new year's eve (with ball and neujahrsbrunch) in a very nice area. Very gladly again ☺ read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    0
Close
Gerti
Thoroughly enjoy...
  • Recommended hotel
  • Friends
  • Translated
  • Skiing and winter sports
  • December 2013
I enjoyed the days between christmas and new year's day with my husband and a friend and your 15 - year old daughter and we all were uncomplicated and quality of service of the Victoria virgo hotel. Friendliness and quality conscious and service, at the highest level with the breakfast and dinner in the La Terrasse as well as in the quaranta un, extremely courteous and service oriented the reception team both as well as after the mishap with the erroneous laundered private bathrobe my husband, and the fast and uncomplicated help for our teenagers with wi-fi problems by the ... experienced concierge. For especially sports including with brilliant weather we enjoyed all the more the relaxation in solewirhlpool under the starry sky in the award-winning spa of the grand hotels. Thank you, mr wohlfart to the entire team of the grand hotels and a big thank you to the chef de vin in the La Terrasse m. René emmenegger for its detailed information on the 'once and now' the Victoria virgin and its excellent compliment! We enjoyed our stay once again thoroughly enjoyed and would come back again very gladly! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.6
    Proximity to shopping areas
    6.0
    Distance to ski lift
    4.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
Close
Agnes & Walter A. Küng
A wonderful stay over christmas.
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • December 2013
Our stay over the christmas season became a very special experience. Everything was outstanding, even the westter. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
Rebecca
Spa time in the mountains
  • Recommended hotel
  • Couples
  • Countryside & spa
  • November 2013
It was one of the best hotels we've ever stayed so far. We spent one evening at the restaurant "La Terrasse" and had our best venison. We experienced the staff as very friendly and obliging all the time. We hope it wasn't our last time at this wonderful place. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
Alyal
Victoria-Jungfrau Grand Hotel & Spa
  • Recommended hotel
  • Singles
  • Proof of booking
  • Business trip
  • November 2013
Just another wonderful days in this hotel. Great view to the snow powdered Jungfrau. Super service. Excellent business meeting place. Marvellous ballroom. Just a dream of a breakfast buffet. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.8
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Natwar
Value for price!
  • Recommended hotel
  • Singles
  • Business trip
  • October 2013
The best top class hotel! Conviently located at city center and close to all torist places. Visiting Jungfrau mountain and other places are easily reachable. Very clean and beautiful rooms and surroundings. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.5
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Sandra
Beautiful hotel
  • Recommended hotel
  • Singles
  • Translated
  • Proof of booking
  • Countryside & spa
  • August 2013
A beautiful hotel. One could not see enough the decor. Very nice atmosphere. In general the stay was great and the hotel is gorgeous. The room leaves much to be desired. For my taste too little luxurious and not modern. Tv a small disaster =). Of a 5 or 6 star hotel i expected nicer and especially more modern rooms. Spa really top! Unfortunately was not 100% thought. Although i with dog anmeldete and i was told, everything would for my small ready, was not sunday What i highly empfehel apple strudel on the room order. I had rarely or ... better said never seen such a good apple strudel. Breakfast buffet was great! read hotel review
  • Room
    4.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    4.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    4.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    5.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Martin
Very relaxing weekend
  • Recommended hotel
  • Couples
  • Countryside & spa
  • July 2013
We spent a very relaxing Weekend at the Victoria Jungfrau. Everything was almost perfect... A wine glass with lipstick on it but the problem was settled to our full satisfaction. A wrong last name at the check in could be a disaster for a couple...luckily not for us A lawn at the outside area of the spa would be nice, but we also know that this may cause some hygienic problems. Good Weather, good food, great Landscape read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.5
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    4.0
    Other leisure activities available
    5.0
Close
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