Hotel Orient Palace(4.5 stars)

Boulevard 14 Janvier 2011 Sousse 4051 View on map

Average rating

367 hotel reviews

    Rating by categories

  • Hotel in general
    3.6
  • Room
    4.3
  • Service
    4.1
  • Location
    4.4
  • Food and Drinks
    3.6
  • Sport & entertain
    3.9
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59 hotel reviews for undefined sorted by travel date
Ali
Far away from 5 stars hotel.
  • Hotel not recommended
  • Singles
  • Translated
  • Other stay
  • March 2014
Far away from 5 stars hotel, the service, restaurant and. Although only 45% occupancy, but reception also highlights to minutenlangen ring not from. read hotel review
  • Room
    3.3
    Size of the bathroom
    3.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    4.0
  • Gastronomy
    2.5
    Atmosphere & furnishings
    2.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    2.0
  • Service
    3.3
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    4.0
    Overall condition of the pool area
    4.0
  • Hotel
    3.5
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    4.0
  • Location
    3.8
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    3.0
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Amira
Nice holiday!
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • February 2014
We had nice three weeks in the hotel orient palace. The whole staff was extremely friendly and courteous. Everyone made an effort, that us feel comfortable. A big thanks to the staunch staff in the restaurant & the bar, the gentlemen have always every wish from our eyes. Although at this point to mention is, that the quality of the meals and drinks even must be improved! Absolutely loved it, we are but also from the animationas team Sabri, chokri & Elias were always in a good mood, have good care of us and always ready for a great laugh ... catered for. It was with the three never boring. Guys: you guys were great! Keep sunday We will definitely come back! read hotel review
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    3.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.3
    Quality of the beach
    5.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.0
    Family friendliness
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    4.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Diana
Holiday with hardships the framework conditions.
  • Recommended hotel
  • Singles
  • Translated
  • Proof of booking
  • Other stay
  • January 2014
Overall the hotel is 100% further recommendable. It is characterized by the friendliness, cleanliness and helpful commitment from. The meals were delicious and varied. Only the handling the check-in and check-out were disappointing. Have 2 holidays lost. On the departure day was not only a delay of more than one hour, the airport Düsseldorf was absolutely overstrained. I have never had such a long check-in (one and a half hour) lined up. The arrival at the point of destination was thus only around 6:00 p. m. The day of departure with a flight from 08:05 a. m. contained ... a pickup around 04:55 a. m. the complaint to Holiday check revealed only one regret, which 2 lost days not replaced. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    3.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    1.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    3.3
    Restaurants & bars in the area
    2.0
    Proximity to shopping areas
    2.0
    Transportation connection and available excursions
    6.0
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Melanie
Amazing
  • Recommended hotel
  • Singles
  • Other stay
  • January 2014
I have been there the 3 time and i like this Hotel. I dont know why so much peopel write bad thinks about it. The staff is rearly friendly. If you nedd something or you have a Problem the try to make the best to Help you.The rooms and the rest of the Hotel is very clean. The Food is good, everyone can find what you like. The Best is the Animationteam Joe and Sabry. If you see Joe to make is job you see that he love to do it. And Sabry is the best DJ. I hope ... on my next Holyday to see them again. Teuy are wonderfull. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.3
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Jochen
For single ideal.
  • Recommended hotel
  • Singles
  • Translated
  • Proof of booking
  • Other stay
  • December 2013
A beautiful vacation to easing, here and there defiziete as everywhere in the preiskaterogie. All in all except the non-credited information (they did not use it) the hotel is definitely in the months ahead our erachtensmpfehlen in which i have once there was (march, november, december), this is my present judgment but not affected. read hotel review
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.7
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    5.0
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Melanie & Peter
Couples holiday.
  • Hotel not recommended
  • Families
  • Translated
  • Other stay
  • December 2013
We stayed for a week at hotel orient palace and for the price we were quite pleased. Was a pity, that everything was in repair it was. We could not the sauna or the jacuzzi use. Other leisure facilities were not available (except quad tours from any zwielichtigem guy we definitely advise you not to go there!) In bad weather we spent the whole day in the bar. Although there was an indoor pool, as a german tourists i but unfortunately not at all comfortable. In the bikini to baden was under the strict view of the other arab guests ... unfortunately more than unpleasant. The largest part of the staff was friendly and tried the days as pleasant as possible. Unfortunately the staff at the reception however everything else than friendly. Information when it food or what everything to all inclusive there is we didn't get any (even after asking). The hotel was already a bit older which we personally didn't bother us. However, the fridge was in the room was extremely loud, which was a little unpleasant. On the whole the hotel was good, however, a week fully sufficient. We regret not chose this hotel to have, but we would not recommend it to anyone. read hotel review
  • Room
    5.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    3.0
  • Service
    3.7
    Reception, check-in & check-out
    1.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    4.5
    Family friendliness
    3.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    2.3
    Restaurants & bars in the area
    1.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    1.0
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Susanne
Never more Tunisia.
  • Hotel not recommended
  • Families
  • Translated
  • Beach holiday
  • November 2013
The a bit aged hotel never has 5 stars! We booked our room after talking with the front desk in a somewhat better exchanged. This went without problems. The front desk was even always very friendly, which in Tunisia after our experience (7 time) is unusual. Also the service staff was extremely friendly! We have the bar avoided like the plague, as the bartender during our first contact so unfriendly and impudently was, that the desire aut more visits has passed. Very loud was also the entertainment until 11:00 p. m. on a stage directly under our balcony (each ... night) - the many russians certainly enjoyed it! Very unsettling was also a suicide bomber in a hotel (or on the beach in front of it) in the vicinity, but the security guard there, the offender not to hotel left a medal awarded to. read hotel review
  • Room
    3.0

    Slightly older decor with carpeted floors (which i didn't like), the balcony doors could not be closed and the curtains you could also times again wash.

  • Gastronomy
    3.0

    The food was ok, but we are not so fastidious. The overful and endless buffet counters, the it in many hotels are, i think, is often exaggerated.

  • Service
    5.0

    Except in the bar and on the beach chairs, everything was good.

  • Sport & Leisure
    1.0

    The pool was very cold, which is why we the warm sea preference. There, you could also good for swimming.

  • Hotel
    2.0

    The a bit aged hotel never has 5 stars! We booked our room after talking with the front desk in a somewhat better exchanged. This went without problems. The front desk was even always very friendly, which in Tunisia after our experience (7 time) is unusual. Also the service staff was extremely friendly! We have the bar avoided like the plague, as the bartender during our first contact so unfriendly and impudently was, that the desire aut more visits has passed. Very loud was also the entertainment until 11:00 p. m. on a stage directly under our balcony (each night) - the many russians certainly enjoyed it! Very unsettling was also a suicide bomber in a hotel (or on the beach in front of it) in the vicinity, but the security guard there, the offender not to hotel left a medal awarded to...

  • Location
    3.0

    A bit off the 2 - lane main road to sousse, quiet location.

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Carina
Never again the hotel - horror holiday
  • Hotel not recommended
  • Singles
  • Translated
  • Beach holiday
  • October 2013
Size of the room was okay but very run down as everything in this hotel probably since built in the year 1989 nothing more invested-conditioning and mini bar in the room constantly broken and nothing really repaired only gemurkst and bungled cleanliness leaves a lot to be desired in the room laundry is dirty and wet on the room and also in the main restaurant, as well as the pool bar and pool toilets cleanness bad food only russenstandard as in the entire hotel no wonder 85% russenbelegung staff in the main restaurant only nice when it tip in advance ... gives area außenloby to the beach was great - beach okay just a bit little sandy beach but clean and nicely laid out by the pool and beach staff friendly even without first tip pool chairs and the cushions also dated - reception 2-3 staff very unfriendly and completely wrong-night shift and 1 female employee was very nice read hotel review
  • Room
    3.0

    Large enough-few hangers little seating all asbach ancient and worn tv goes in such a way could be better-conditioning constantly broken such as a mini bar that is also why you get also not refilled drinks you have to organise themselves cleanliness impossible bathroom partly perilous after the shower you must be prepared with towels lays out if one which has, since the water through the whole bathroom. Where it always comes toilet also very unhygienic indicated spack of years in the toilet-basin and smells so-deduction available but is not as much

  • Gastronomy
    2.0

    Adequate but everywhere the same meal-except where you extra for the service have to pay, bars sufficiently food not particularly good and especially very unimaginative especially for breakfast, juices and salads were very musty and besieged by many fruit flies-be careful diarrhea-food typical for the country as well as in egypt very narrow tables too few staff and the walk only with first tip russians here impossible with the food terms with a spoon with hand in the salad or the warm dishes, very disgusting-price-performance ratio not nearly ok.

  • Service
    2.0

    Impossible the staff in the main restaurant german all a bit if you want to as german is one in the 2. number-russians are clear in the advantage with the staff, room cleaning impossible but also depending on the course of the series 301-320 it was impossible-child care very poor to nothing-complaints were taken note of but to remedy will not tried one efficient legwork to the then what to do

  • Sport & Leisure
    4.0

    Entertainment okay, just very loud and in the evening it is only very late 9:30 p. m. to mostly 23,30-24 hours - nothing for the people rather want to go to sleep - disco i don't know but expensive - just know which one at night 3 hours the basses in the first floor feels so rooms forward under far in the hallways after the back-kids club there is no beach ok pool only beach chairs and cushions very old and worn out facility but nice showers well also very calcified there is not much water out

  • Hotel
    1.0

    Size of the room was okay but very run down as everything in this hotel probably since built in the year 1989 nothing more invested-conditioning and mini bar in the room constantly broken and nothing really repaired only gemurkst and bungled cleanliness leaves a lot to be desired in the room laundry is dirty and wet on the room and also in the main restaurant, as well as the pool bar and pool toilets cleanness bad food only russenstandard as in the entire hotel no wonder 85% russenbelegung staff in the main restaurant only nice when it tip in advance gives area außenloby to the beach was great - beach okay just a bit little sandy beach but clean and nicely laid out by the pool and beach staff friendly even without first tip pool chairs and the cushions also dated - reception 2-3 staff very unfriendly and completely wrong-night shift and 1 female employee was very nice

  • Location
    4.0

    To the sandy beach steep stairs down, not good for the handicapped to airport only about 30 kilometer but the sammelbus is almost 1.5 hours - better with a taxi costs about 30-35 dinar = 15-17 euro - the quicker - excursions were offered in the hotel-with its passierts not pick up and is also not cheaper or better than the one in the hotel shopping is okay - and the public. Transportation is good to medina or in surrounding small towns

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Regine
There are good, but unfortunately also bad
  • Hotel not recommended
  • Singles
  • Translated
  • Proof of booking
  • Beach holiday
  • October 2013
The rooms were big enough, however, the with stains studded carpets in the rooms and through easy-care tiles to be. Loud display in the room, the mini-bars be filled every day. They contain however nothing at all, so i my water bottles, i even from the restaurant mitbrachte is safeguarded. The air conditioning was already on the 1 october switched off, although 29/30 degrees outside was. The food was always good. There were for lunch and supper always 3 different sorts meat and 1 sort fish. There were vegetables, potatoes, rice and noodles of various kinds and a tunisian court. ... A large salad buffet and cakes of different sorts, a ice bar. Furthermore, there was a cook that a fresh meat dish and pizza which produced. If people of this food complain about, you should not travel abroad, there is now something different cooked. In october were still very much russians in the hotel with a little (but known) strange bad eating manners. Later came dutch, british, german, mostly older. Me personally the volume of the entertainment at night. If you sea bay get to midnight loud music and the announcements are and so on. With a microphone with, bay you without side of the sea you had the joy the disco, the until 4 in the morning o'clock opened. When leaving, loudly discussed, the cars and taxis honking and so on. (once even had to the police be called) The toilet at the pool bar could not be used, they 'swimming' mostly, so that you hardly occur like. Paper to händeabtrocknen is it in the toilets (except toilet at the front desk) and the electric dryer are all broken. Some toilets were also complete, so that you the best in your own room. Not to sort the gentlemen in the suit and the 'suit wearers'. You are at the entrance to the restaurant, where you can chat, look around the area, but no one greets the incoming guests or smiled at least once. I have always wondered, what it is possible. The suit wearer really like walking in the area around, preferably in the midday, where all the missed sleep catch up would, chat loudly with the people the securitie, the lifeguards or other staff. What positions they occupy or what functions they have nobody knew. The other staff is predominantly very friendly and attentive. read hotel review
  • Room
    3.0

    As already described. Toilet and bath large enough and clean Air-conditioning was switched off Minibar empty, if you don't even something drinkable hineinstellt. Furniture totally and tv totally outdated, but adequate

  • Gastronomy
    5.0

    As already described, typical for the country. From middle october the hotel was not well visited, so was sufficiently table-ware available. Small spoons were personally from the waiter handed out, the rest of the cutlery was covered up. Tips are in these countries common and each are naturally happy.

  • Service
    4.0

    Except for the suit and suit wearers is the staff predominantly very friendly and attentive. The fremdsprachenkenntnisse are different. The room cleaning was satisfactory, daily towel exchange, and all 3 days fresh bedlinen.

  • Sport & Leisure
    0
  • Hotel
    3.0

    The rooms were big enough, however, the with stains studded carpets in the rooms and through easy-care tiles to be. Loud display in the room, the mini-bars be filled every day. They contain however nothing at all, so i my water bottles, i even from the restaurant mitbrachte is safeguarded. The air conditioning was already on the 1 october switched off, although 29/30 degrees outside was. The food was always good. There were for lunch and supper always 3 different sorts meat and 1 sort fish. There were vegetables, potatoes, rice and noodles of various kinds and a tunisian court. A large salad buffet and cakes of different sorts, a ice bar. Furthermore, there was a cook that a fresh meat dish and pizza which produced. If people of this food complain about, you should not travel abroad, there is now something different cooked. In october were still very much russians in the hotel with a little (but known) strange bad eating manners. Later came dutch, british, german, mostly older. Me personally the volume of the entertainment at night. If you sea bay get to midnight loud music and the announcements are and so on. With a microphone with, bay you without side of the sea you had the joy the disco, the until 4 in the morning o'clock opened. When leaving, loudly discussed, the cars and taxis honking and so on. (once even had to the police be called) The toilet at the pool bar could not be used, they 'swimming' mostly, so that you hardly occur like. Paper to händeabtrocknen is it in the toilets (except toilet at the front desk) and the electric dryer are all broken. Some toilets were also complete, so that you the best in your own room. Not to sort the gentlemen in the suit and the 'suit wearers'. You are at the entrance to the restaurant, where you can chat, look around the area, but no one greets the incoming guests or smiled at least once. I have always wondered, what it is possible. The suit wearer really like walking in the area around, preferably in the midday, where all the missed sleep catch up would, chat loudly with the people the securitie, the lifeguards or other staff. What positions they occupy or what functions they have nobody knew. The other staff is predominantly very friendly and attentive.

  • Location
    5.0

    Beautiful area, directly on the beach, shopping and restaurants nearby. Easy to get to sousse and other places. Taxis are very cheap, there is also a small train.

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Brigitte
Not recommended
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • October 2013
A very nice grounds, the about the flaws in the hotel not wegtröstet. A dirty, partly stromloses rooms in the towels luxury mean (were from 9:30 a. m. until 4:00 p. m. way) then you had damp towels. The restaurant was very dirty, clean tablecloths and cutlery scarce, only after multiple complaints a little bit better. Unfriendly the male receptionist. A hotel full of russians who have no manners. The fingers in the jam and salad to serve. Never again this hotel 10000 times and more never again... read hotel review
  • Room
    1.0

    Rooms are big enough, but very worn. Please not under the seat and under the sink... Germinated and dirty

  • Gastronomy
    1.0

    Repetitive food, uniform breakfast, lunch Food left we often miss. Dinner boring (always the same). One was friendly served only if the tip was good.

  • Service
    1.0

    Complaints were ignored. An accident not respond... No apology from the hotels, accident happened due to ongoing power outage (3-5 times daily no electricity). The long black hairs in the bathroom were from the first until the last day of the same place (not from us we are blond).

  • Sport & Leisure
    1.0

    There were only plastic gockel the umherspazierten and nothing has been brought, the only looking for girls kept. A snail has more temper as the entertainment crew.

  • Hotel
    1.0

    A very nice grounds, the about the flaws in the hotel not wegtröstet. A dirty, partly stromloses rooms in the towels luxury mean (were from 9:30 a. m. until 4:00 p. m. way) then you had damp towels. The restaurant was very dirty, clean tablecloths and cutlery scarce, only after multiple complaints a little bit better. Unfriendly the male receptionist. A hotel full of russians who have no manners. The fingers in the jam and salad to serve. Never again this hotel 10000 times and more never again...

  • Location
    3.0

    Very nice friendly service as well as at the pool. Very well-kept outter location, but very small.

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Katrein
Here we come not iweder
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • September 2013
This hotel has seen much better days. Staff is very friendly and tries the many flaws to compensate. The food is a disaster, taste and in the change (there's not!) And the dining room was not inviting. There is too little counter, so that queues for to 'believe food' not so long way. The table cloths after leaving the guests were rotated and the cutlery missing it frequently (early is often on search for a cup or saucer.). The entertainment was much too loud, mediocre and not as described decent! It we missed the small snacks and the pool ... bar was a joke (no cocktails and brandy), but much worse was the outfit the bars (in need of renovation! Simply ekelig). The maids are efficient, but washed sheets, which crushes cases, does not load not for sleeping a. The gray (blue?) Blankets are probably the whole season unwashed always again in the room?!? The complex is wonderful, but the tourists have no upbringing had, are often without decency and scare off guests as we were-a shame! The expected condition was the mean that not denied, so in conclusion to say: 'we are not coming again!' Our tip to the manager already a clear description of the hotel in each room would be helpful for the guests! Something must be done about this, your hotel in the future even to recommend-we cannot! read hotel review
  • Room
    4.0

    Linens were clean, but all in all, not welcoming the blankets ever been washed?

  • Gastronomy
    1.0

    Disaster! Pool bar was very bad looks disgusting-a restaurant is not at all used-why-sad, breakfast or food outdoors not possible-why?

  • Service
    5.0

    Entire staff very friendly and helpful

  • Sport & Leisure
    2.0

    Entertainment is too loud and often mediocre

  • Hotel
    2.0

    This hotel has seen much better days. Staff is very friendly and tries the many flaws to compensate. The food is a disaster, taste and in the change (there's not!) And the dining room was not inviting. There is too little counter, so that queues for to 'believe food' not so long way. The table cloths after leaving the guests were rotated and the cutlery missing it frequently (early is often on search for a cup or saucer...). The entertainment was much too loud, mediocre and not as described decent! It we missed the small snacks and the pool bar was a joke (no cocktails and brandy), but much worse was the outfit the bars (in need of renovation! Simply ekelig). The maids are efficient, but washed sheets, which crushes cases, does not load not for sleeping a. The gray (blue?) Blankets are probably the whole season unwashed always again in the room?!? The complex is wonderful, but the tourists have no upbringing had, are often without decency and scare off guests as we were-a shame! The expected condition was the mean that not denied, so in conclusion to say: 'we are not coming again!' Our tip to the manager already a clear description of the hotel in each room would be helpful for the guests! Something must be done about this, your hotel in the future even to recommend-we cannot!

  • Location
    5.0

    On the beach and short way to the airport

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Andreas M
For a holiday absolutely unsuitable
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • September 2013
We were 2 weeks before place and the worst vacation in the last 10 years. The staff is very hard, but is not able the existing shortcomings in the hotel, especially in the framework of food to compensate. The front desk on arrival was very nice, we would certainly expect, that one us with the bags helps. The next day it was a lady at the front desk very unfriendly, when we gave a few demands had. The rooms were basically clean, but the ready the blankets had the final cleaning for a long time behind itself. A part of ... our balcony one could not use, because it constantly pigeons were, the all fastest again vollkoteten. As helped also the daily cleaning by the very friendly room service. In the area of the restaurant, this hotel did not even have the lowest standard reached. Food in the restaurant, as in the outdoor area there was no possibility offered. With the existing allocation of the hotel there was always long queues at the buffets, where simple change the organization quickly could remedy can be created. Empty parts of the buffets were only slowly refilled and regularly it lacked crockery and cutlery. Also the kitchen has managed within 2 weeks of the same food every day to provide, which we also not taste good at all. Even the employees apologize for the food. Furthermore, guests in addition, the not the slightest decency had. The so called spa didn't deserve its name. The, which was very nice and with high competence appointed lady, neglected their existence in a dark unfriendly subcellar, as i in a hotel have never seen. The hotel is at least 85% by russians and other nationalities of the former soviet union used. Damage to a roof with corresponding damages caused by water, with the setting up of tubs combated. A repair did during the 2 weeks not take place. read hotel review
  • Room
    3.0

    The rooms are in a reasonable condition, but could use a renovation good bear

  • Gastronomy
    1.0

    The food didn't deserve its name.

  • Service
    4.0

    Nice service with good fremdsprachenkenntnissen

  • Sport & Leisure
    2.0

    The beach was neglected and very narrow. If you don't early morning already reserved a pool chair, there was no possibility to about 16 hours to find a beach chair, but the staff very unfriendly and the beach chairs in a deplorable condition.

  • Hotel
    1.0

    We were 2 weeks before place and the worst vacation in the last 10 years. The staff is very hard, but is not able the existing shortcomings in the hotel, especially in the framework of food to compensate. The front desk on arrival was very nice, we would certainly expect, that one us with the bags helps. The next day it was a lady at the front desk very unfriendly, when we gave a few demands had. The rooms were basically clean, but the ready the blankets had the final cleaning for a long time behind itself. A part of our balcony one could not use, because it constantly pigeons were, the all fastest again vollkoteten. As helped also the daily cleaning by the very friendly room service. In the area of the restaurant, this hotel did not even have the lowest standard reached. Food in the restaurant, as in the outdoor area there was no possibility offered. With the existing allocation of the hotel there was always long queues at the buffets, where simple change the organization quickly could remedy can be created. Empty parts of the buffets were only slowly refilled and regularly it lacked crockery and cutlery. Also the kitchen has managed within 2 weeks of the same food every day to provide, which we also not taste good at all. Even the employees apologize for the food. Furthermore, guests in addition, the not the slightest decency had. The so called spa didn't deserve its name. The, which was very nice and with high competence appointed lady, neglected their existence in a dark unfriendly subcellar, as i in a hotel have never seen. The hotel is at least 85% by russians and other nationalities of the former soviet union used. Damage to a roof with corresponding damages caused by water, with the setting up of tubs combated. A repair did during the 2 weeks not take place.

  • Location
    5.0

    Near the hotel are very good restaurants, in which we from day 3 regularly ate.

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Martina
Friendly staff vs. In the years come hotel
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • September 2013
Positive: big compliment to staff and animation (thank you Joe:-o super nice, friendly, helpful and always ready to help! Location/cleanliness of the beach is unique! Negative: After the long wait with tunisian in at the airport (1.20 hours) we were looking forward to the hotel. We arrived and were a bit shocked. 4,5 stars are not justified. Ok, the size of the rooms was great, but the rest. Borderline. In the restaurant mostly russian visitors clientele. For europeans a stinker. Ok with profound bare hands in the food to make friends itself can and with beilagelöffeln in ... the mouth of the guests hiking no problem (the spoons to essenauftragen thought were), it will stop at nothing. Also were the mountains of 'lost food' on the tables very hard on my stomach. We were very shocked! The tables in the restaurant are so tight, that of privacy no longer can. The rooms facing the garden side were, in the area of the discos, very loud. We did the room changed, but got a very loud room. Permanent change seems way in this hotel no to be. Conclusion: in a room with sea view and exploit the possibility of eating in the topic restaurants (register a day before at the reception, very nicely located, partly with sea view) is one week bath vacation feasible. Again we would this hotel not bereisen. read hotel review
  • Room
    4.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    5.0
  • Gastronomy
    3.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    3.0
  • Service
    4.8
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    4.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    5.0
  • Location
    4.8
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    5.0
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Marina
Hotel orient palace
  • Hotel not recommended
  • Families
  • Translated
  • Beach holiday
  • July 2013
Never again, bad dirty no 5 stars if then only 2 the rooms are under all sow, the food was disgusting and bad. read hotel review
  • Room
    1.5
    Size of the bathroom
    1.0
    Cleanliness & linen change
    1.0
    Room amenities (TV, balcony, safe, etc.)
    1.0
    Size of the room
    3.0
  • Gastronomy
    1.5
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    1.0
    Variety of food and drinks
    1.0
  • Service
    2.5
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    2.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    2.3
    Quality of the beach
    1.0
    Child care or playground
    2.0
    Overall condition of the pool area
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    1.7
    Family friendliness
    3.0
    Condition of the Hotel
    1.0
    General cleanliness of the different areas
    1.0
  • Location
    4.0
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    4.0
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Rosi
Hotel orient palace
  • Recommended hotel
  • Friends
  • Translated
  • Business trip
  • June 2013
Felt very good in the orient palace * ** Very nice staff always very friendly were*** I would at any time to this hotel again check in * ** Would only be so some guests better manners and more respect before another mentality and a visited country+ All respect and i salute the staff for the kindness and the patience the you often have to pay many dank'chokran'besslama ** ** read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Corinna
Bad
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • June 2013
Only russian and arab guests on cleanliness no value put. The beach was under all sow only dirt plastic bags of bottles and so on imspeiseraum only dirty tablecloths. The spoon there is only on allocation of the waiter. Often there were no cups. For a 5 star hotel you can really expect more, for example. More than one sort of bread there really was always only one type of no rolls no normal bread. For dinner, there were not a slice of sausage. If you were lucky there were mixture cheese you probably slice of dice should. My conclusion ... is that this hotel only for the russian people thought. read hotel review
  • Room
    3.0
    Size of the bathroom
    3.0
    Cleanliness & linen change
    1.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    5.0
  • Gastronomy
    1.0
    Atmosphere & furnishings
    1.0
    Quality of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    1.0
    Variety of food and drinks
    1.0
  • Service
    1.5
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    1.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    1.0
  • Sport & Leisure
    1.3
    Quality of the beach
    1.0
    Overall condition of the pool area
    2.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    1.0
  • Hotel
    2.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    1.0
  • Location
    4.2
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    3.0
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Marina
Wonderful vacation in hotel orient palace...
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • June 2013
Very nice, large hotel. Here and there are renovations necessary, but that will probably be mittlw. In progress. Very friendly staff... Good animation for adults and children. We have been very much, if at the pool a slide would be. But it was not the most important... The children's playground, also again reconditioned -... Cleanliness in the rooms was really good. Always freshly made beds, fresh towels... Best us the not even 100 meters to the beach loved it... Lots of shopping and excursion possibilities. Which also quickly and easily accessible. So we can only recommend the hotel... read hotel review
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Child care or playground
    4.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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Maria
Once again a great stay
  • Recommended hotel
  • Friends
  • Translated
  • Beach holiday
  • October 2012
Once again we have a great vacation spent, the hotel staff are very friendly and willing to help, the offered food was good and tasty and the furnishing used clean read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.3
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.6
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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Isabel
Doesn't deserve 5 stars
  • Hotel not recommended
  • Friends
  • Translated
  • Beach holiday
  • October 2012
In the first moment we thought, great! Great complex from the outside, lobby gigantic, first impression of room, huge... Big hotel with about 400 rooms, area was okay, big pool with always free beach chairs, direct access to the sea... 2. view : the hotel has definitely renovierungbedarf, whether it in the rooms is in the bar or in the restaurant. Was of the cleanliness in the room totally endtäuuscht, hair everywhere, simmelflecken, handprints on walls and tiles, balcony railing broken dirty, safe not working, fridge broke... read hotel review
  • Room
    3.0

    As mentioned, the 1st impression was very good, but for the 2. time it was just dirty. Hair everywhere on the floor, simmel on the ceiling of the-painted, handprints on the wall and tiles, balcony balustrade broken and dirty. Duchvorhänge with stains ( no idea what), fridge broke and disgustingly dirty, after warning since i medicines had the cooling, we got a replacement. Anyway not really functional, still dirty and totally after mold smell! Facilities ok! As mentioned, very in need of renovation!

  • Gastronomy
    5.0

    In the hotel there was a main restaurant for breakfast, lunch and dinner. And a pizzeria for the small hunger The tunisians have many great spices, know but do not believe what they used to. The food itself was not bad, but salt and pepper should table not lack... There was again and again new delicious to discover but some things you should then leave. Unfortunately were lots of dishes always cold, no matter what time...

  • Service
    4.0

    With regular tip the servers friendly and accommodating, there are, your work make and the, you like to make... There are unfortunately too few! Many are friendly but very obliged. Fremdsprachenkenntnisse are in Tunisia and in the very good hotel, there were few the us and the other foreign guests not have understood and not with them talk could. Also the housekeeping staff the same, if the tips is true, then widr a handle more!

  • Sport & Leisure
    5.0

    Entertainment was despite middle october still exist, in 'low' -version (don't know how it in the season, but you just what made, whether it was in the morning, afternoon or evening was... Beach and pool were ok, umbrellas and chairs were to the time of the year enough.

  • Hotel
    3.0

    In the first moment we thought, great! Great complex from the outside, lobby gigantic, first impression of room, huge... Big hotel with about 400 rooms, area was okay, big pool with always free beach chairs, direct access to the sea... 2. view : the hotel has definitely renovierungbedarf, whether it in the rooms is in the bar or in the restaurant. Was of the cleanliness in the room totally endtäuuscht, hair everywhere, simmelflecken, handprints on walls and tiles, balcony railing broken dirty, safe not working, fridge broke...

  • Location
    5.0

    The location itself is not bad, you can on foot or with the taxi quickly in the metropolises of sousse or el kandaoui. Along the street are sufficient purchase possibilities, where almost something for everyone is. If you don't the cleanliness in the country respects, which in Tunisia just as is, it is very nice. Desk into the inland, camel tours or other you can over tour operator or hotel. However if the weather is not good, is 1 week holiday.

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Gerlinde
Holiday bunker at the sea
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • October 2012
A massive hotel on the edge of sousse at the sea, but could be in the form everywhere on in the entire world is possible, our room was rather small, a view of the parking, very small balcony, bathroom and toilet separated, pool is ok, we look at us the fitness room at, the treadmill is extremely dangerous, because it stops suddenly in the middle of the run, the employee jerks but only with the shoulders, the dinner buffet is rich and also very good, drinks a bit more expensive as already in tunisia hotels experienced. read hotel review
  • Room
    4.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    4.7
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.5
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    0
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