Hotel Sol Cayo Guillermo^{(4 stars)}

Very large and huge beds. Well furnished, great bathroom, air conditioning, TV, nice terrace, minibar filled with water, safe at no extra charge, telephone. Newly renovated in 2009 and very clean. The maids also build some funny animals from the beach towels.

There is a main restaurant (breakfast, lunch, dinner) which has three types of meals, i.e. something grilled, some fresh pasta dishes or pizzas. The food was wonderful. Then there are two speciality restaurants - here you can also eat lobster (for little money - as it's not planned in AI). Food was great. 2 bars - there are all kinds of drinks and small snacks for lunch, such as hot dogs or burgers etc.

Staff were extremely friendly. As a German you were rather exotic, as the hotel is mainly booked by Canadians, Argentinians and English. Nevertheless, staff adjusted to us a little bit more every day and spoke some more German which was delightful.

Sports and entertainment were good. Shopping possibilities present. The beach and the pool are very clean - pool chairs, sun umbrellas and towels all-inclusive.

Great complex, nice rooms and everything very clean.

A dream beach - you can walk a long way into the water, as it is very shallow. Especially good for children.

Size of the bathroom

4.0

Cleanliness & linen change

4.0

Room amenities (TV, balcony, safe, etc.)

4.0

Size of the room

4.0

Atmosphere & furnishings

4.0

Quality of food and drinks

2.0

Overall cleanliness in the restaurant and in the dining areas

4.0

Variety of food and drinks

2.0

Competence (handling complaints)

1.0

Reception, check-in & check-out

2.0

Friendliness and helpfulness

1.0

Staff's knowledge of foreign language

2.0

Quality of the beach

5.0

Overall condition of the pool area

4.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

3.0

Family friendliness

4.0

Condition of the Hotel

3.0

General cleanliness of the different areas

4.0

Proximity to shopping areas

1.0

Distance to the beach

6.0

Transportation connection and available excursions

1.0

Restaurants & bars in the area

1.0

Other leisure activities available

3.0

The room size is larger than most spanish hotel rooms thy are well equipt with fridge,tv with satilite ,table and chairs inside and on balcony or terrace,safe with electronic code which you set your self.As befor the are kept clean to a very high standard the furniture and fittings are finished to look very rustic.

There are 3 resturants on site .The beach resturant and bar which opens at launch time and the at night becomes an italian style resturant.The al a carte resturant is the perfect place for a special meal [birthday aniversary etc]. Both these resturants have to be booked in advance there is no charge for this.The main resturant caters for every ones taste they have a very varied hot food servery ,salad bar,pasta counter ,grill to order bar and pitza bar .The only reason for marking good was not every thing is to your taste but in saying that the varity more than makes up for that.

Staff at this hotel are kind efficiant and very friendly where posible they try to talk to every one in theyer own language though predominant langauge is spanish.The rooms are cleaned to an excelent standard there is a laundry service child care center and doctor avaliable but cant coment on these as have never used them as regards complaints have never had any.

Can not speak for sporting activities but the pool is kept clean and well maintained and is quite safe as at its deapest is only about 4 feet.Entertainment is all home grown but is still very good.Cant speak for kids club no kids.The disco is on a small island in the mangrove adjoining the hotelhave used it and found it fine.There are plenty of sunbeds around the pool and at the beach there is also plenty of shelter.There is internet access but have never used it.

Very mixed nationalitys south americans prominant and canadiansenglish germans and spanish.The hotel does not presume to be the hilton and therefore you dont pay hilton rates so dont expect hilton standards.The rooms are large and most have two queen size beds.The staff work unending at keeping this hotel clean and do an excelent job.Fom the uk the hotel is all inclusive.

Shopping is restricted to the four hotels on the island or by visiting the hotels on cayo coco.Cuba is a country where most souvineers are home grown with a lot of inginuity and skill .The hotel is right on the beach so even people with restricted walking abilitys should not find to many dificulties.The first major city is Moron and is about 2hours away on the mainland.The main airport for the islands is on Cayo Coco about 20 mins away.There are many excursions avaliable and all are reasonably priced.

Size of the bathroom

5.0

Cleanliness & linen change

5.0

Room amenities (TV, balcony, safe, etc.)

5.0

Size of the room

6.0

Atmosphere & furnishings

5.0

Quality of food and drinks

4.0

Overall cleanliness in the restaurant and in the dining areas

5.0

Variety of food and drinks

4.0

Reception, check-in & check-out

6.0

Friendliness and helpfulness

6.0

Staff's knowledge of foreign language

6.0

Quality of the beach

6.0

Overall condition of the pool area

5.0

Child care or playground

5.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

6.0

Family friendliness

6.0

Condition of the Hotel

5.0

General cleanliness of the different areas

5.0

Proximity to shopping areas

2.0

Distance to the beach

6.0

Transportation connection and available excursions

5.0

Restaurants & bars in the area

5.0

Other leisure activities available

5.0

the room was of a good size but the toilet didn't always flush. The rooms were really clean though. The location of some rooms further away from the center are darker as they lack the lighting around the main resort. These rooms are nice and quiet though.

hygiene was good. Food was good. The daytime bar near the beach did excellent calamari and fresh fish. The al'a carte restaurant was lovely. The steak was perfect. Lots of choice.

staff at the hotel were great. They really made the holiday. I could not fault them at all. I had no need to complain but someone I know did and it was fixed instantly.

I tended to use the beach everyday so didn't use the pool. Sunbeds were available on the beach and parasols were also available. All free.

The hotel was a good size. Not too big and not too small. The services at reception when I arrived after my long journey were great. The plane had been delayed so we arrived several hours late. The staff on the desk bent over backwards to get us to our rooms so we could all get refreshed and get in that holiday mood. The hotel was going to be closed from may to refirb and some blocks had already been shut off to begin work. The hotel defintely needed refirb as it's a long time since it had any work done. The hotel was clean and the rooms are a great size. The services included towels that could be collected from the pool. This saves on heavy towels taking up room in luggege and it's a great service. The food was good despite what it says on some of the reviews on here. Yes it's basic but it's Cuba not mcdonnalds or burger king. It's fresh food and the chefs around the edge of the main restaurant are well with a go. The fresh calamari was supurb. When I read reviews it said singles shouldn't bother going to this hotel but I thought that it's perfect. The staff are great and the fantastic Cubanito bar near the beach and it's round shape is perfect for mixing with other guests. I arrived on my own and left with many friends who are all meeting up again in march next year.

This is really for people who enjoy the beach and the sea. There isn't anything else around except other hotels that share the strip. There is good entertainment at the hotel and bowling at the hotel next door. Taxis are cheap.