Golden 5 Almas Resort(4.5 stars)

Sahl Hasheesh Road Hurghada View on map

Average rating

575 hotel reviews

    Rating by categories

  • Hotel in general
    4.8
  • Room
    5.2
  • Service
    5.2
  • Location
    5.3
  • Food and Drinks
    4.8
  • Sport & entertain
    5.1
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122 hotel reviews in Englishsorted by travel date
Gery & Lisi
Feel-good factor 100%
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • December 2013
One of our most beautiful vacation. The 7 times in Egypt, the 1 times in armas bus station palace golden 5. our bellmen ashraf gaber were all our wishes from our eyes and the german guests on hands carried. It made this holiday to dream vacation. The russians many us then also no longer so on. Austrians. German, swiss. It is worthwhile in this hotel to spend the holidays. The price performance ratio fits in any case. Sincere thanks once again to the whole team of the hotel especially on our already dear friend, ashraf. Greetings from Austria Elisabeth and ... gary P. s who seek error will a find but you're on vacation. Bewertung lesen
  • Zimmer
    6.0
    Größe des Badezimmers
    6.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
    Größe des Zimmers
    6.0
  • Gastronomie
    5.3
    Atmosphäre & Einrichtung
    5.0
    Geschmack & Qualität der Speisen & Getränke
    5.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Auswahl an Speisen und Getränken
    5.0
  • Service
    5.8
    Kompetenz (Umgang mit Reklamationen)
    6.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    5.0
  • Sport und Unterhaltung
    5.5
    Qualität des Strandes
    6.0
    Zustand und Qualität des Pools
    5.0
  • Hotel
    6.0
    Zustand des Hotels
    6.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
  • Lage und Umgebung
    6.0
    Nähe zum Strand
    6.0
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Petra
Hotel Golden 5 Al Mas Palace
  • Weiterempfohlen
  • Friends
  • Badeferien
  • October 2013
A holiday in this hotel was good.The food was delicious, great selection .Total rooms tidy.The beach was clean and pleasant atmosphere.We had a direct view of the sea.The hotel are very positive.I like to come back here. Bewertung lesen
  • Zimmer
    5.3
    Größe des Badezimmers
    5.0
    Sauberkeit & Wäschewechsel
    4.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
    Größe des Zimmers
    6.0
  • Gastronomie
    6.0
    Atmosphäre & Einrichtung
    6.0
    Geschmack & Qualität der Speisen & Getränke
    6.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Auswahl an Speisen und Getränken
    6.0
  • Service
    6.0
    Kompetenz (Umgang mit Reklamationen)
    6.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    6.0
  • Sport und Unterhaltung
    5.8
    Qualität des Strandes
    6.0
    Zustand und Qualität des Pools
    6.0
    Kinderbetreuung oder Spielplatz
    6.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    5.0
  • Hotel
    5.5
    Familienfreundlichkeit
    6.0
    Zustand des Hotels
    6.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    4.0
    Behindertenfreundlichkeit
    6.0
  • Lage und Umgebung
    5.8
    Einkaufsmöglichkeiten in Umgebung
    5.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    6.0
    Restaurants & Bars in der Nähe
    6.0
    Sonstige Freizeitmöglichkeiten
    6.0
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Tanya
Wonderfull vacation of last summer
  • Weiterempfohlen
  • Paare
  • Badeferien
  • September 2013
Really good hotel, friendly workers, wonderful and clean territory of the hotel. Very clean territory of the beach. Our room was not bad with a balcon, which go on the beach. The furniture of the room was good and clean. The room was cleaned every day. The hotel is situated near the teritory of the beach. I can recommend this hotel. Bewertung lesen
  • Zimmer
    5.5
    Größe des Badezimmers
    5.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    5.0
    Größe des Zimmers
    6.0
  • Gastronomie
    5.8
    Atmosphäre & Einrichtung
    6.0
    Geschmack & Qualität der Speisen & Getränke
    6.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Auswahl an Speisen und Getränken
    5.0
  • Service
    6.0
    Kompetenz (Umgang mit Reklamationen)
    6.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    6.0
  • Sport und Unterhaltung
    5.8
    Qualität des Strandes
    6.0
    Kinderbetreuung oder Spielplatz
    6.0
    Zustand und Qualität des Pools
    6.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    5.0
  • Hotel
    6.0
    Familienfreundlichkeit
    6.0
    Zustand des Hotels
    6.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
    Behindertenfreundlichkeit
    6.0
  • Lage und Umgebung
    5.8
    Einkaufsmöglichkeiten in Umgebung
    6.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    6.0
    Restaurants & Bars in der Nähe
    6.0
    Sonstige Freizeitmöglichkeiten
    5.0
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Florian
Never ever 5 stars, not worth the money!
  • Nicht empfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • June 2013
The hotel has 3 floors with about ever 20-25 rooms. The state of the hotel is in need of renovation, as the whole of the golden 5 hotel area. The elevator brings back little confidence and the stairs a few broken pieces. At the main pool are missing some tiles in the pool. The list with the renovations still continue. Directly next to the bar is about 2 years a construction site. The spa was being renovated and was not usable. Wlan gives it only in the lobby and only temporary, because it from time to time side. With all ... inclusive everything is there, whereby the quality of the meals and drinks to be desired leaves. The guest structure is about 95% russians and 5% german, therefore is also the entertainment mostly in russian. Good at the plant is, you in all hotels everything can be used, the restaurants and bars. The staff is very hard-working a to make everything right, especially Hassan, the hotel manager. Bewertung lesen
  • Zimmer
    3.0

    The rooms are really spacious. The condition is fluke. The 1 room was the toilet about 10 centimeter from the floor lift, because they are not more entrenched was. So complaint, new room with a view of the sea. Was relatively ok, but air conditioning not working and bathroom very in need of renovation. After we heard that there were renovated room we again complained and got a decent room, where everything was ok. What fun was, was that the shower curtain lets was, so that the actually function whose was. Every day flooding in the bathroom ^ ^. The furnishing is good. Minibar, flat screen tv ( RTL II,RTL,ZDF), kettle with an instant coffee and tea (no milk), telephone, safe. Recommendation: at check-in after renovated rooms verlangen

  • Gastronomie
    1.0

    Each of the 7 hotels in the area has its own restaurant. In addition, there were many à la carte restaurants (the german, egyptian and international are recommended). Normally 2 days in advance, but if you with Hassan speak and about the food weighted, is also a faster reservation possible ☺. The quality of the food is mostly badly. From time to time you are lucky, but all in all, every imbussbude in Germany better and delicious. The german restaurant has however from time to time a few delicious things to meal quality like the Gulasch, it then but also every 3 days and again. The change it was within the limits. The breakfast everyday the same and dinner varies in one of 8 dishes. The drinks are from a machine and tasted about as the Aldi products from Cola& co. The juices are all such a chemical stuff and fresh juices you have to pay extra, 2 $the glass (tastes however very more delicious) On demand at the bar one gets however original Cola&co. ( this can however also times all) The atmosphere is acceptable. You feel like in a cafeteria and shortly before the end of the waiters and questions 1000 times finish? Finished?

  • Service
    4.0

    The staff is very friendly and hard-working. The sprachkenttnisse are rather modest. At the front desk with german no progress and english was also on by the staff sometimes hard to understand. With russian you could however no problems, the could scheinbaar everyone. The room was cleaned thoroughly. On demand and a little tip was sometimes even the water refilled. Otherwise you sit in the hotel, after the erstauffüllung all is on the dry. Complaints were mostly acted quickly, since one was very hard, the few german guests, which still not succeeded. We could but without problems 2 times change the room.

  • Sport und Unterhaltung
    1.0

    The number of beach chairs and chairs on the beach is more than enough. At the pool i can't rate since i was rarely there. But the slides in the aquapark are good. The animation is actually only in russian. For german guests there was 1 times a week half an hour bingo.

  • Hotel
    2.0

    The hotel has 3 floors with about ever 20-25 rooms. The state of the hotel is in need of renovation, as the whole of the golden 5 hotel area. The elevator brings back little confidence and the stairs a few broken pieces. At the main pool are missing some tiles in the pool. The list with the renovations still continue. Directly next to the bar is about 2 years a construction site. The spa was being renovated and was not usable. Wlan gives it only in the lobby and only temporary, because it from time to time side. With all inclusive everything is there, whereby the quality of the meals and drinks to be desired leaves. The guest structure is about 95% russians and 5% german, therefore is also the entertainment mostly in russian. Good at the plant is, you in all hotels everything can be used, the restaurants and bars. The staff is very hard-working a to make everything right, especially Hassan, the hotel manager.

  • Lage und Umgebung
    4.0

    The way to the beach about 1 minute. Highly recommended is the section 4, where the helgolandbar there (delicious burger). However, bathing shoes necessary since the reef directly at the beach and there is practically no possibility to get into the water except over stones. The beach is from gravel, but very nice for beach chairs and umbrellas. The airport is approximately 15 minutes away with bus. Directly in front of the hotel there are several stores for shopping, if you (approximately 100 meters) after leaving the plant runs to the left, you will find a supermarket with fixed prices. Taxis stop dirke before the plant (about 10 minutes on foot the hotel) The night life is good, every 3 days we had a party at the beach which however circa 1 0 $extra costs. But you can also from behind reinschleichen. An on-site there was a disco in the main building (paradise hotel)

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Markus & Christiane
Hotel without flair
  • Nicht empfohlen
  • Paare
  • Übersetzt
  • Nachweis erbracht
  • Badeferien
  • June 2013
Unfortunately in the whole complex very run down. We had a few times power failure, which in fact would be a problem, if not all the sidewalks broken would be. In the stairwell the tiles high, and as there is no lighting in the hotel, was the walk in and from the room a considerable stolprige matter. The corridors were pitch, and only, because the maid with the mobile phone the number lit had, we have our room. No matter where we were on the way, you had to be careful, not on broken stages, or sidewalk plates stumbles. The ... rooms. As there are serious differences. At first we were above, in a very old room, with a stinky carpet, an air conditioner which only now and then worked, and broken fixtures so calcified were, the hardly any water came out. After a week we could then down change, and see as it could have been different. Great room, you feel comfortable. Unfortunately, there was only very few renovated rooms, it seemed, the in the whole complex started construction simply not be able to keep. Room cleaning was top and also the staff very friendly. Beach. A gorgeous beach, which is kept very clean. Bath shoes should not one but with. There are several beach bars, where one at noon various snacks could eat. We were always completely right on the Helgoland bar, because there was quiet, and also here the staff was mostly very pleasant and accommodating. Restaurant. You could almost all restaurants, only the not, because there was almost always the same. The selection was small and rarely delicious, but in the 2. week better. There was a restaurant only for german, where we twice ate. The ambience was better, the food was much worse. We enjoyed the food at the al mas tasted better. In my opinion, the german restaurant nothing more than a psychological warfare, so that the german travel guest the feeling, it would better treated. Otherwise we never for a long time in the restaurant anyway, the ambience was impersonal, and which we personally very disturbed, there wasn't an outdoor terrace where you take breakfast. For us, it was just in the holiday. Sinai bar. In advance, it is also the staff was very friendly and eager to help, can her also nothing on the maladministration change. There was a terrace with dirty and broken chairs, where one to sit in the evening could. Unfortunately were far from enough tables and chairs since, so many guests on the wall had to sit. There was also far from enough glasses, so that you have a beer in wine glasses got, or in the 0.1 plastic cups. Since one anyway only plastic cups had seen, one wishes oneself least in the evening a little urlaubsflair. A cold beer, in a decent glass, is probably not too much requires. Hotel general. Unfortunately the hotel is very down economized. There are unfinished construction projects, but probably already forever not be able to keep. As a german guest you get black armbands, so that the staff not in russian destination. We found it very convenient, as it recognized more quickly, not alone hundreds of russian. We are without prejudice against russians to this hotel dangers, but unfortunately i must admit, i after a week from the behavior of some annoying. The already mentioned 0.1 plastic cups are a joke. On the beach it is very understandable, but please do not be used in a bar or even partly in the restaurant. The staff is mostly very friendly, but i have already in other hotels experienced, and there is no reason for us again this resort to visit. If you have a little holiday feeling to have would like, one should avoid this hotel better. Here is quantity instead of quality. A shame, because with a little effort, you could be significantly feel better. Bewertung lesen
  • Zimmer
    4.5
    Größe des Badezimmers
    4.0
    Sauberkeit & Wäschewechsel
    5.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    4.0
    Größe des Zimmers
    5.0
  • Gastronomie
    2.3
    Atmosphäre & Einrichtung
    1.0
    Geschmack & Qualität der Speisen & Getränke
    2.0
    Sauberkeit im Restaurant und am Tisch
    3.0
    Auswahl an Speisen und Getränken
    3.0
  • Service
    3.5
    Kompetenz (Umgang mit Reklamationen)
    4.0
    Rezeption, Einchecken, Auschecken
    3.0
    Freundlichkeit und Hilfsbereitschaft
    5.0
    Fremdsprachenkenntnisse des Personals
    2.0
  • Sport und Unterhaltung
    4.0
    Qualität des Strandes
    5.0
    Zustand und Qualität des Pools
    3.0
  • Hotel
    2.3
    Familienfreundlichkeit
    3.0
    Zustand des Hotels
    2.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    3.0
    Behindertenfreundlichkeit
    1.0
  • Lage und Umgebung
    4.7
    Einkaufsmöglichkeiten in Umgebung
    4.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    4.0
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Bärbel
5 stars are something different
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • June 2013
Even if the size of the rooms and the furnishing of the rooms are very good, that was deceptive not get over, that the hotel is somewhat past its time. Unfortunately, very little to maintenance done. Complaints are immediately (on the same day) done. Unfortunately, the all-inclusive of many, mainly russian tourists, misunderstood and an improbable verschwendung of food you have to see. Such a behavior in a rich country is an impertinence. In our group was agreed, that you do must. Bewertung lesen
  • Zimmer
    5.8
    Größe des Badezimmers
    6.0
    Sauberkeit & Wäschewechsel
    5.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
    Größe des Zimmers
    6.0
  • Gastronomie
    5.3
    Atmosphäre & Einrichtung
    4.0
    Geschmack & Qualität der Speisen & Getränke
    5.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Auswahl an Speisen und Getränken
    6.0
  • Service
    5.5
    Kompetenz (Umgang mit Reklamationen)
    5.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    5.0
  • Sport und Unterhaltung
    5.0
    Qualität des Strandes
    4.0
    Zustand und Qualität des Pools
    6.0
  • Hotel
    4.0
    Zustand des Hotels
    4.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    4.0
  • Lage und Umgebung
    5.2
    Einkaufsmöglichkeiten in Umgebung
    5.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    5.0
    Restaurants & Bars in der Nähe
    5.0
    Sonstige Freizeitmöglichkeiten
    5.0
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Marita
Plastic cups! NO GO!
  • Nicht empfohlen
  • Paare
  • Übersetzt
  • Nachweis erbracht
  • Badeferien
  • June 2013
This hotel has no 5 stars! , deserves as the chairs partly broken and you got even the red wine from plastic cups, at reklamatinon the red wine in front of the guest in another glass spilt. The entire hotel is completely and above all very renovation-needily! It may not always everything new and pick but for a 5 star hotel it was a disgrace to this house has all more than 3 stars! And the icing on the cake was that it for all-inclusive guests drinks from the vending machines in 0.1 plstickberchern! Never again! Bewertung lesen
  • Zimmer
    4.8
    Größe des Badezimmers
    3.0
    Sauberkeit & Wäschewechsel
    5.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    5.0
    Größe des Zimmers
    6.0
  • Gastronomie
    4.3
    Atmosphäre & Einrichtung
    5.0
    Geschmack & Qualität der Speisen & Getränke
    5.0
    Sauberkeit im Restaurant und am Tisch
    2.0
    Auswahl an Speisen und Getränken
    5.0
  • Service
    3.3
    Kompetenz (Umgang mit Reklamationen)
    2.0
    Rezeption, Einchecken, Auschecken
    3.0
    Freundlichkeit und Hilfsbereitschaft
    5.0
    Fremdsprachenkenntnisse des Personals
    3.0
  • Sport und Unterhaltung
    5.0
    Qualität des Strandes
    6.0
    Zustand und Qualität des Pools
    4.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    5.0
  • Hotel
    2.5
    Familienfreundlichkeit
    3.0
    Zustand des Hotels
    3.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    3.0
    Behindertenfreundlichkeit
    1.0
  • Lage und Umgebung
    4.8
    Einkaufsmöglichkeiten in Umgebung
    3.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    5.0
    Restaurants & Bars in der Nähe
    6.0
    Sonstige Freizeitmöglichkeiten
    4.0
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Katja
Bad food in the hotel, many russians
  • Nicht empfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • June 2013
We spent a week nile cruise and a week's swimming vacation in hotel almas palace behind us, the nile cruise was very good, we have only the food not be postponed, the food in the hotel in hurghada Was a disaster, no variation, in all 6 hotels, where we go eating could, there was every evening the same food, we are very disappointed and 80% russians. Bewertung lesen
  • Zimmer
    5.0
    Größe des Badezimmers
    5.0
    Sauberkeit & Wäschewechsel
    5.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    5.0
    Größe des Zimmers
    5.0
  • Gastronomie
    2.8
    Atmosphäre & Einrichtung
    3.0
    Geschmack & Qualität der Speisen & Getränke
    3.0
    Sauberkeit im Restaurant und am Tisch
    4.0
    Auswahl an Speisen und Getränken
    1.0
  • Service
    4.0
    Kompetenz (Umgang mit Reklamationen)
    3.0
    Rezeption, Einchecken, Auschecken
    4.0
    Freundlichkeit und Hilfsbereitschaft
    5.0
    Fremdsprachenkenntnisse des Personals
    4.0
  • Sport und Unterhaltung
    3.3
    Qualität des Strandes
    4.0
    Kinderbetreuung oder Spielplatz
    4.0
    Zustand und Qualität des Pools
    3.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    2.0
  • Hotel
    3.8
    Familienfreundlichkeit
    4.0
    Zustand des Hotels
    3.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    4.0
    Behindertenfreundlichkeit
    4.0
  • Lage und Umgebung
    3.3
    Restaurants & Bars in der Nähe
    4.0
    Einkaufsmöglichkeiten in Umgebung
    3.0
    Nähe zum Strand
    4.0
    Sonstige Freizeitmöglichkeiten
    2.0
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Uwe
Once and never again!
  • Nicht empfohlen
  • Singles
  • Übersetzt
  • Nachweis erbracht
  • Badeferien
  • June 2013
The condition of the whole hotel area was rather bad. Works and for handicapped ones absolutely unsuitable. It isn't worth 5 stars, maximum 4. Small plastic cups at the beach bar were an impertinence. My guide, Michael nobility of holiday tours, its etc. Was as good as never distance. Two, he booked excursions, were deleted without the i experienced. I have at least the money back. This was my first and last stay at this hotel. Bewertung lesen
  • Zimmer
    4.8
    Größe des Badezimmers
    5.0
    Sauberkeit & Wäschewechsel
    4.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    5.0
    Größe des Zimmers
    5.0
  • Gastronomie
    2.8
    Atmosphäre & Einrichtung
    3.0
    Geschmack & Qualität der Speisen & Getränke
    2.0
    Sauberkeit im Restaurant und am Tisch
    4.0
    Auswahl an Speisen und Getränken
    2.0
  • Service
    5.3
    Kompetenz (Umgang mit Reklamationen)
    6.0
    Rezeption, Einchecken, Auschecken
    5.0
    Freundlichkeit und Hilfsbereitschaft
    5.0
    Fremdsprachenkenntnisse des Personals
    5.0
  • Sport und Unterhaltung
    5.0
    Qualität des Strandes
    5.0
  • Hotel
    2.8
    Familienfreundlichkeit
    4.0
    Zustand des Hotels
    2.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    4.0
    Behindertenfreundlichkeit
    1.0
  • Lage und Umgebung
    4.6
    Einkaufsmöglichkeiten in Umgebung
    6.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    5.0
    Restaurants & Bars in der Nähe
    3.0
    Sonstige Freizeitmöglichkeiten
    3.0
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Claire
Nile cruise very nice... Al mas palace never more!
  • Nicht empfohlen
  • Singles
  • Übersetzt
  • Nachweis erbracht
  • Badeferien
  • May 2013
Positive: After complaining about the first room (tiles broken, when operation of the toilet flush: water in the whole bathroom, musty smell) we were moved to another, better room. Beach, sea and sun Restaurant Orangerie (always cool white wine and good service) Wi-fi in the reception area The strandleute do a great job! The are the only ones, the really tip deserve. Negative: everywhere and is where you go you should baksheesh (tip) give. In the booked fish restaurant no white wine only warm red wine and from paper cups. In all the restaurants no air conditioning. 95% russian guests ... Seating outside in the free gave it not! (except directly in front of our hotel. There were about 8 tables. Throughout the Areal with 7 hotels nothing for guests the evening time out, want) once we were lucky and they allowed us in a theme restaurant, for hot beer, but were then about 8:30 p. m. asked to go. There was work! Around 20,30! The waiters are very quick when it comes to the machining of the plates. You can be glad, if you not under chewing the plates under the nose pulling. Different colored al in bands. Very convenient for the beach vendors. They will know right where it was to get there (the circa in 10 minutes some trips sell want). In the shops there was no water to buy. The refrigerator is about 3 times refilled, then is conclusion. One is then forced, the empty, 0.6 litre small bottles at the tanks to fill up. At about 8:30 a. m., knocking the room service and cleaning. Nothing sleep in! In the turkish restaurant water with 50% chloranteil, warm beer, hot wine. No turkish mocha. Food was very tasty, that you have to say. All in all the hotel has never ever 5 star! Maximum 3. the value for money is very expensive, considering, that one in Turkey with 5 stars the heaven on earth gets. Bewertung lesen
  • Zimmer
    4.0
    Sauberkeit & Wäschewechsel
    4.0
    Größe des Zimmers
    4.0
  • Gastronomie
    2.0
    Atmosphäre & Einrichtung
    2.0
    Geschmack & Qualität der Speisen & Getränke
    1.0
    Sauberkeit im Restaurant und am Tisch
    4.0
    Auswahl an Speisen und Getränken
    1.0
  • Service
    3.0
    Kompetenz (Umgang mit Reklamationen)
    4.0
    Rezeption, Einchecken, Auschecken
    2.0
    Freundlichkeit und Hilfsbereitschaft
    4.0
    Fremdsprachenkenntnisse des Personals
    2.0
  • Sport und Unterhaltung
    5.0
    Qualität des Strandes
    5.0
  • Hotel
    3.5
    Familienfreundlichkeit
    4.0
    Zustand des Hotels
    2.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    4.0
    Behindertenfreundlichkeit
    4.0
  • Lage und Umgebung
    4.4
    Einkaufsmöglichkeiten in Umgebung
    4.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    4.0
    Restaurants & Bars in der Nähe
    4.0
    Sonstige Freizeitmöglichkeiten
    4.0
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Sara
Golden 5 definitely my top 5!
  • Weiterempfohlen
  • Familien
  • Badeferien
  • April 2013
Arrived at check in, we were met with cold towels & fruit cocktail drink. All staff are very friendly, helpful & accommodating. Best service I've had in a hotel. From the mangers to the pool staff/mangers to the animation team, all are fabulous! The food was delicious, wide selection for breakfast, we especially enjoyed the pasta station. The Egyptian restaurant was amazing. (Be sure 2 book) 1st visit free! The aqua park kept the kids entertained 4 hours, staff were on hand to supervise. Family filled atmosphere, with entertainment shows on offer in evenings. The fire & cobra show was ... spectacular! Convenient location 2 down town & the new mall. Rooms very spacious & extremely clean. House keeping every day, fresh towels. We had the double suit ground floor with sea view. 1 min walk across a lake (bridge) to the beach. Will definitely go back. Suitable for families & friends. Bewertung lesen
  • Zimmer
    6.0
    Größe des Badezimmers
    6.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
    Größe des Zimmers
    6.0
  • Gastronomie
    6.0
    Atmosphäre & Einrichtung
    6.0
    Geschmack & Qualität der Speisen & Getränke
    6.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Auswahl an Speisen und Getränken
    6.0
  • Service
    6.0
    Kompetenz (Umgang mit Reklamationen)
    6.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    6.0
  • Sport und Unterhaltung
    6.0
    Qualität des Strandes
    6.0
    Kinderbetreuung oder Spielplatz
    6.0
    Zustand und Qualität des Pools
    6.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    6.0
  • Hotel
    6.0
    Familienfreundlichkeit
    6.0
    Zustand des Hotels
    6.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
  • Lage und Umgebung
    6.0
    Einkaufsmöglichkeiten in Umgebung
    6.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    6.0
    Restaurants & Bars in der Nähe
    6.0
    Sonstige Freizeitmöglichkeiten
    6.0
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Michael
Great vacation in Hurghada
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • March 2013
Our vacation we were in the al mas palace really enjoyed. Against the mostly bad reviews, which we read before, we were positively surprised. Unfortunately only a few german tourists, so that we do not Cairo-and pyramidenausflug make could. You can in 14 different restaurants eat out, this is a good offer. Complex and beach were very nice. And the smaller sites on the grounds didn't really bother us. Also with the mostly russian tourists we had no problems, since the area and the beach is so extensive, you always a quiet spot has. Which was very good, is the ... german restaurant, where also only german reindürften. Finally we can say,it was a great vacation. Bewertung lesen
  • Zimmer
    5.8
    Größe des Badezimmers
    6.0
    Sauberkeit & Wäschewechsel
    5.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
    Größe des Zimmers
    6.0
  • Gastronomie
    5.8
    Atmosphäre & Einrichtung
    5.0
    Geschmack & Qualität der Speisen & Getränke
    6.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Auswahl an Speisen und Getränken
    6.0
  • Service
    4.7
    Rezeption, Einchecken, Auschecken
    5.0
    Freundlichkeit und Hilfsbereitschaft
    5.0
    Fremdsprachenkenntnisse des Personals
    4.0
  • Sport und Unterhaltung
    4.3
    Qualität des Strandes
    5.0
    Zustand und Qualität des Pools
    4.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    4.0
  • Hotel
    5.0
    Familienfreundlichkeit
    5.0
    Zustand des Hotels
    5.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    5.0
    Behindertenfreundlichkeit
    5.0
  • Lage und Umgebung
    4.6
    Einkaufsmöglichkeiten in Umgebung
    5.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    3.0
    Restaurants & Bars in der Nähe
    4.0
    Sonstige Freizeitmöglichkeiten
    5.0
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Uli
More light than shadows
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • March 2013
- very spacious room with a view of the sea (was very important to us) - very short walk to the sea - no complaints about the cleanliness; daily handdtuchwechsel, the very high quality had. - very wide beds (at least 1.20 meters) - small complaint (switching shower-bath tub inlet didn't work) was immediately professionally dealt with. - huge, varied selection at the buffet - quality was adequate (eel inclusive) - very friendly staff, if a little distanzlos for europ. Standards. (we were basically with you mentioned) - waiters expected a tip (when a monatsverdienst from 80 €also understand!) ... - beach maintained and effective windbreaks available - good, clean. - beach towels and beach chairs were for free of charge - around leeside spots, was a rechtszeitige reservation in the morning helpful - it prevailed a nationality before: russian to 90%, noticeably a lot of solo travellers or allainerziehende women wasn't a problem however! - would have liked to that conversation, was but due to lack of their fremdsaprachenkenntnisse not possible) - very economical bar at the bar with alcoholic drinks; beer for example in small plastic cups. - Bewertung lesen
  • Zimmer
    6.0

    See above - good separate controlled air conditioning - Waage - coffee maker - daily replenishment of the minibar (free!) - bath big and clean

  • Gastronomie
    5.0

    - 7 hotels with restaurant - all inclusive applies to the entire area (very good!) - several speciality restaurant with advance notification - hardly bars in the open

  • Service
    4.0

    - all very friendly and hard-working. - the floorplan, you at the front desk got, is a catastrophe: partly wrong entries (italian restaurant is elsewhere) - customer service very, very cumbersome and inflexible (for example there was a theme restaurant only best. Time at the guest services book, although the girl at the desk were.

  • Sport und Unterhaltung
    0
  • Hotel
    5.0

    - very spacious room with a view of the sea (was very important to us) - very short walk to the sea - no complaints about the cleanliness; daily handdtuchwechsel, the very high quality had. - very wide beds (at least 1.20 meters) - small complaint (switching shower-bath tub inlet didn't work) was immediately professionally dealt with. - huge, varied selection at the buffet - quality was adequate (eel inclusive) - very friendly staff, if a little distanzlos for europ. Standards. (we were basically with you mentioned) - waiters expected a tip (when a monatsverdienst from 80 €also understand!) - beach maintained and effective windbreaks available - good, clean. - beach towels and beach chairs were for free of charge - around leeside spots, was a rechtszeitige reservation in the morning helpful - it prevailed a nationality before: russian to 90%, noticeably a lot of solo travellers or allainerziehende women ; wasn't a problem however! - would have liked to that conversation, was but due to lack of their fremdsaprachenkenntnisse not possible) - very economical bar at the bar with alcoholic drinks; beer for example in small plastic cups. -

  • Lage und Umgebung
    4.0

    - is, together with 6 other hotels, in an about 1.5 square meter large plant - passable clean - it was annoying, that on the whole area hardly any seats (benches ) were available. - very good all kinds of shops, pharmacies)

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Carmen
Never such a bad hotel booked!
  • Nicht empfohlen
  • Friends
  • Übersetzt
  • Badeferien
  • March 2013
Very old ( 20 years) hotel, with many faults! This house has gutted! The carpet was so dirty, and one has the bad smell in the nose! The mattresses were very hard, and you only sleep with a thin sheet on the mattress! Accident everywhere on the complex through broken gesplitterte tiles, some stand up, big tripping hazard! With total power outage (we had 2 times over many hours! ) The no auxiliary power! One had to pitch dark hallways his room, it was partly unacceptable! On day there was on the all-inclusive bars often only very alkoholreiche drinks, but ... no beer! It is very on the 95% russian guests (Wodka, Brandy, spirits.) Would be the nice weather not and the great red sea, we would dearest again have left! Rather we pay during the next Egypt holiday double, and we can then feel better! The 5 stars are not more than 2-3, and also only because of the view of the ocean and direct access to the beach. Bewertung lesen
  • Zimmer
    4.5
    Größe des Badezimmers
    5.0
    Sauberkeit & Wäschewechsel
    4.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    4.0
    Größe des Zimmers
    5.0
  • Gastronomie
    3.8
    Atmosphäre & Einrichtung
    3.0
    Geschmack & Qualität der Speisen & Getränke
    4.0
    Sauberkeit im Restaurant und am Tisch
    4.0
    Auswahl an Speisen und Getränken
    4.0
  • Service
    4.0
    Kompetenz (Umgang mit Reklamationen)
    4.0
    Rezeption, Einchecken, Auschecken
    4.0
    Freundlichkeit und Hilfsbereitschaft
    4.0
    Fremdsprachenkenntnisse des Personals
    4.0
  • Sport und Unterhaltung
    4.5
    Qualität des Strandes
    5.0
    Zustand und Qualität des Pools
    4.0
  • Hotel
    3.0
    Zustand des Hotels
    3.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    3.0
    Behindertenfreundlichkeit
    3.0
  • Lage und Umgebung
    5.0
    Nähe zum Strand
    6.0
    Sonstige Freizeitmöglichkeiten
    4.0
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Berthold
Renovation
  • Nicht empfohlen
  • Familien
  • Übersetzt
  • Nachweis erbracht
  • Badeferien
  • March 2013
This hotel has an urgent renovation necessary. Currently it has more only stars. Other guests to over 80% from Russia. There is the possibility, according to your booking, a separate restaurant to use, here the atmosphere is a bit better. Bewertung lesen
  • Zimmer
    4.8
    Größe des Badezimmers
    4.0
    Sauberkeit & Wäschewechsel
    3.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
    Größe des Zimmers
    6.0
  • Gastronomie
    3.0
    Atmosphäre & Einrichtung
    1.0
    Geschmack & Qualität der Speisen & Getränke
    5.0
    Sauberkeit im Restaurant und am Tisch
    1.0
    Auswahl an Speisen und Getränken
    5.0
  • Service
    4.0
    Kompetenz (Umgang mit Reklamationen)
    3.0
    Rezeption, Einchecken, Auschecken
    5.0
    Freundlichkeit und Hilfsbereitschaft
    4.0
    Fremdsprachenkenntnisse des Personals
    4.0
  • Sport und Unterhaltung
    2.0
    Qualität des Strandes
    3.0
    Zustand und Qualität des Pools
    1.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    2.0
  • Hotel
    1.0
    Familienfreundlichkeit
    1.0
    Zustand des Hotels
    1.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    1.0
    Behindertenfreundlichkeit
    1.0
  • Lage und Umgebung
    3.3
    Einkaufsmöglichkeiten in Umgebung
    2.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    2.0
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Silvia
No 5 stars
  • Nicht empfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • March 2013
For 5 stars i would have expected more Sand 3 days on the bathroom floor, Broken door handle only after 12 hours replaced (could not in our room without at the front desk someone with key to get) Bewertung lesen
  • Zimmer
    4.3
    Größe des Badezimmers
    4.0
    Sauberkeit & Wäschewechsel
    3.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    5.0
    Größe des Zimmers
    5.0
  • Gastronomie
    4.0
    Atmosphäre & Einrichtung
    3.0
    Geschmack & Qualität der Speisen & Getränke
    5.0
    Sauberkeit im Restaurant und am Tisch
    3.0
    Auswahl an Speisen und Getränken
    5.0
  • Service
    3.3
    Kompetenz (Umgang mit Reklamationen)
    1.0
    Rezeption, Einchecken, Auschecken
    4.0
    Freundlichkeit und Hilfsbereitschaft
    5.0
    Fremdsprachenkenntnisse des Personals
    3.0
  • Sport und Unterhaltung
    4.0
    Qualität des Strandes
    4.0
  • Hotel
    3.0
    Zustand des Hotels
    3.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    3.0
  • Lage und Umgebung
    5.0
    Einkaufsmöglichkeiten in Umgebung
    4.0
    Nähe zum Strand
    6.0
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Rosa
Hassan a. is the superman in al mas palace & res
  • Weiterempfohlen
  • Friends
  • Übersetzt
  • Badeferien
  • March 2013
A nice double room all inclusive, thank the best manager Hassan Ahmed, he speaks german well for us and was just there because of stay, i need a little peace because of the journey and the miester Hassan has just came with us personally. Heavy thanks to all boys at the front desk, i have to say they are very cheerful people in Egypt. Bewertung lesen
  • Zimmer
    6.0

    Good ; very clean, only tv so-so.

  • Gastronomie
    6.0

    I was thrilled by lots of restaurants, but the armas bus station palace was from all the best, because they are all very friendly, at front desk, restaurant and the food they have good and nicely arranged, one says it, the eye eats with.

  • Service
    6.0

    Everything was good, which goes from, the can russian, english, arabic and talweise also german.

  • Sport und Unterhaltung
    6.0

    Everything was great, cannot beglagen.

  • Hotel
    6.0

    A nice double room all inclusive, thank the best manager Hassan Ahmed, he speaks german well for us and was just there because of stay, i need a little peace because of the journey and the miester Hassan has just came with us personally. Heavy thanks to all boys at the front desk, i have to say they are very cheerful people in Egypt.

  • Lage und Umgebung
    6.0

    20 kilometer airport, the beach was from my room to see about 1 minutes walk, the beach clean and already again nice moments experience of the staff and helpfulness.

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Peter
A house with excellent service
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • February 2013
Very pleasant stay with friendly, helpful staff. Outstanding hotel manager ashraf! Feel-good atmosphere is unfortunately by some of the dominant russian guests with the part. 'a good ' behavior(for example nocturnal disturbance of the peace, table manners) somewhat diminished. Bewertung lesen
  • Zimmer
    6.0
    Größe des Badezimmers
    6.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
    Größe des Zimmers
    6.0
  • Gastronomie
    5.8
    Atmosphäre & Einrichtung
    6.0
    Geschmack & Qualität der Speisen & Getränke
    6.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Auswahl an Speisen und Getränken
    5.0
  • Service
    5.8
    Kompetenz (Umgang mit Reklamationen)
    6.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    5.0
  • Sport und Unterhaltung
    6.0
    Qualität des Strandes
    6.0
  • Hotel
    6.0
    Zustand des Hotels
    6.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
  • Lage und Umgebung
    5.5
    Restaurants & Bars in der Nähe
    5.0
    Nähe zum Strand
    6.0
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Bärbel Andresen
The hotelananlage can be booked.
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • February 2013
Our stay was too short for detailed to assess. The renovated rooms are very good, to eat all restaurants visited, for example in the ' diamonds ', very good food! It is a pity that in the bar may be smoked! Bewertung lesen
  • Zimmer
    5.3
    Größe des Badezimmers
    5.0
    Sauberkeit & Wäschewechsel
    5.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    5.0
    Größe des Zimmers
    6.0
  • Gastronomie
    4.5
    Atmosphäre & Einrichtung
    5.0
    Geschmack & Qualität der Speisen & Getränke
    4.0
    Sauberkeit im Restaurant und am Tisch
    5.0
    Auswahl an Speisen und Getränken
    4.0
  • Service
    5.0
    Kompetenz (Umgang mit Reklamationen)
    5.0
    Rezeption, Einchecken, Auschecken
    5.0
    Freundlichkeit und Hilfsbereitschaft
    5.0
    Fremdsprachenkenntnisse des Personals
    5.0
  • Sport und Unterhaltung
    6.0
    Qualität des Strandes
    6.0
  • Hotel
    5.0
    Zustand des Hotels
    5.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    5.0
  • Lage und Umgebung
    4.5
    Restaurants & Bars in der Nähe
    5.0
    Einkaufsmöglichkeiten in Umgebung
    3.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    4.0
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Linda & Jürgen
Cruel facilities, totally outdated and broken
  • Nicht empfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • February 2013
The hotel complex is in a totally lousy condition, totally run down this much, everything broken or in construction, 94% russian guests with an incredible behavior, everything on the complex golden 5 resort furthermore the Hotel Al mas is extremely dirty, carpets very dirty and also despite the best efforts of the really very friendly staff not clean to get. We stayed this hotel with a extra charge for 5 stars by gala vital and were just appalled. The tour operator was at any time ready our complaint to look at and to remedy. Absolutely not recommendable! Bewertung lesen
  • Zimmer
    2.8
    Größe des Badezimmers
    4.0
    Sauberkeit & Wäschewechsel
    1.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    2.0
    Größe des Zimmers
    4.0
  • Gastronomie
    1.5
    Atmosphäre & Einrichtung
    1.0
    Geschmack & Qualität der Speisen & Getränke
    3.0
    Sauberkeit im Restaurant und am Tisch
    1.0
    Auswahl an Speisen und Getränken
    1.0
  • Service
    4.0
    Kompetenz (Umgang mit Reklamationen)
    3.0
    Rezeption, Einchecken, Auschecken
    4.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    3.0
  • Sport und Unterhaltung
    1.3
    Qualität des Strandes
    1.0
    Zustand und Qualität des Pools
    1.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    2.0
  • Hotel
    1.0
    Familienfreundlichkeit
    1.0
    Zustand des Hotels
    1.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    1.0
    Behindertenfreundlichkeit
    1.0
  • Lage und Umgebung
    2.8
    Einkaufsmöglichkeiten in Umgebung
    3.0
    Nähe zum Strand
    5.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    4.0
    Restaurants & Bars in der Nähe
    1.0
    Sonstige Freizeitmöglichkeiten
    1.0
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