Hotel Riu Palace Mexico(5 stars)

Av. Xaman-Ha Manzana 9 lote 1, Playacar 77710 Playa Del Carmen View on map

Average rating

411 hotel reviews

    Rating by categories

  • Hotel in general
    5.6
  • Room
    5.7
  • Service
    5.6
  • Location
    5.4
  • Food and Drinks
    5.7
  • Sport & entertain
    5.4
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Stephanie
Absolute well-being feeling hotel in a dream environment.
  • Recommended hotel
  • Singles
  • Translated
  • Beach holiday
  • December 2013
The hotel is one of the five Riu-hotels in the hotel zone of playacar near Playa del Carmen. The facilities of the other Riu-hotels may also be used. The guest structure was very international: many canadians and americans, that guests from south america, the united kingdom, the benelux countries, Russia and Germany. The hotel offers all-inclusive (including free 24 - hour room service). Also the wi-fi is available free of charge, in weddings but a bit slow. read hotel review
  • Room
    6.0

    The room was perfect, very modern in pink, silver and white. The rooms with a good sized bathroom area. There are two sinks, a shower, as well as a large bath tub with jacuzzi function. The toilet is in a separate small room. Next to the very large and comfy bed, there was a seating corner with couch and low table as well as a larger table with two chairs, the very well can be used as desk. There is a flat-screen, on the german channel only Deutsche Welle receivable is. In the room there was a large chest of drawers and a wardrobe with sliding doors very much reservoir available. In the closet there was also the safe. Throughout the hotel and also in the rooms you can enjoy the hotel's wi-fi. In every room there was a minibar and a large closet, where a bottle Wodka, Bacardi, Tequila and Brandy are. The minibar was daily refilled. The air conditioning is individually adjustable, both temperature and starch subject. These switches itself when the balcony door open (with separate mosquito net) off. Additional cooling uses a fan, Only small point of criticism: since the doors of the rooms facing the courtyard are, it is in the evening between 21 and 23 hours due to the live music and shows relatively loud. Against help however ear plugs, so that no deduction on the points worth.

  • Gastronomy
    5.0

    The Riu Palace has a main restaurant and several specialty restaurants (italian, mexican, japanese, fusion and steak house). In all the restaurants is the cleanliness and the service is very good. The breakfast is both quantitatively and qualitatively excellent. There is a large selection of breads and bagels, in addition to pastries. Besides different kinds of sausage and cheese also salmon. On warm dishes was especially the omelet station to praise: after request here omelets freshly prepared. The guest can its produce a bar mix and then the employee to preparation soutenant. There is also fresh fruit (pineapple, papaya, melon) and yogurt. The fruit every morning as freshly squeezed juice. Furthermore, there was every morning sparkling wine. The lunch there was either in the mexican restaurant (not used) or in the beach restaurant. The food is good. There are usually international food and asian corner with specialities, also in the (very well chilled) sushi was offered. I personally found the lunch in the RIU Yucatan but better, since there were a bit more variety (especially the desserts) and the atmosphere would have been arranged somewhat brighter and friendly. Dinner is served either in the restaurant or in the specialty restaurants. In the main restaurant, the food every day under a particular theme. In the week, i was there, there were three times as an international evening, there would be a bit more variation have been nice. There was daily a mediterranean and a mexican corner and fresh sliced meat. The staff has a main restaurant a table; if you have certain people together would, should you directly together at the dining room make it. As specialty restaurant i have only the steakhouse use. There are food a la carte. The meal (starter, main course and dessert) is served at the table. As a starter, there were Caesar salad with grilled chicken and a seafood platter. As main course you could choose between various meat and fish, dessert either alaska souffle or three-chocolate cake. The food and service were excellent, the atmosphere with a view of the sea and the starlit skies just fantastic. There is also a 24 - hour snack bar and free room service. There are several bars on the premises. All drinks were inclusive and are also without ice cream. At the pool the staff and serve the drinks right on the pool chairs.

  • Service
    6.0

    The service in the whole hotel was excellent. The staff speaks very good english and spanish. A few staff members also spoke german (especially at the reception). All are very friendly and always very good mood. The room cleaning takes place at least once daily. If you have the 'do not disturb' sign on the door depends on, is again the trash cans emptied and the towels were changed. Regularly gives it small extras like chocolate, a postcard or small small insects on towels in the room.

  • Sport & Leisure
    4.0

    Especially positive emphasis is the scuba caribe diving school; and their staff have really a absolute top-grade rating. They offer a wealth of dive at, the price is absolutely reasonable are. The diving guides are very well trained and questions and concerns immediately. The dive sites themselves can usually with little experience good dived are. A special experience was the cenote diving, it so only in Mexico returns. It is with fresh water-filled caves. The underwater world was extremely varied, in addition to turtles, rays and many fish there are also wet nurses and bullenhaie. The organization is very good. The appointment was simple and uncomplicated, a transfer of scuba diving tours is possible. However, certain excursions (cozumel, cenote) a limited quota. The modern equipment at the excursions from the diving school and also transported, you even don't need anything to make. The whole location is situated right on the beach. The ocean was wonderful and even in december still very warm. However it was quite windy, so it sometimes high waves are. Beach chairs, hammocks and towels are free of charge, shade by palm trees. Also the pool chairs in sufficient number available, also lunch you will find a. There are 4 pools, in a there is a bar. The entertainment i was very disappointed, especially compared with other club-chains like Aldiana and Magic Life. The daily program seemed carelessly, because it was always the same. In the evening program could be the difference between the shows of the animation team actually only the different costumes fasten. Tip: there is a change of clubs highly recommended. The shows in the RIU Yucatan were great. Also during the day spread the animation team very much better and fröhlichere atmosphere.

  • Hotel
    5.0

    The hotel is one of the five Riu-hotels in the hotel zone of playacar near Playa del Carmen. The facilities of the other Riu-hotels may also be used. The guest structure was very international: many canadians and americans, that guests from south america, the united kingdom, the benelux countries, Russia and Germany. The hotel offers all-inclusive (including free 24 - hour room service). Also the wi-fi is available free of charge, in weddings but a bit slow.

  • Location
    6.0

    The hotel was located about 70 minutes from the airport Cancun in the playacar hotel zone, in the middle of the town Playa del Carmen. The hotel area was relatively large, so you should go to Playa del Carmen take a taxi (very cheap). In Playa del Carmen there were several shopping and party possibilities as well as many restaurants. There is also the ferry to cozumel from (is very worthwhile for a short trip).

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Patrick
Everything else than a palace!
  • Hotel not recommended
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • November 2013
Introdution: it gives also good - the food, that is really great. But that was it then already! Unfortunately i cannot reconstruct at all, so this hotel here so effusive well evaluated. The hotel has really nothing with a 'palace' to do. The area was fully styled throughout, the lobby in all pink/pink/purple - tones and with silver and grey colours deducted. Everything is with kaltweißem lighted - impossible. The resort is laid out in a u shape and looks like a klinikgelände. Bare and cold, hardly planted and without flair. In the front area, behind the lobby is the ... theater, next door outside a stage. Here is each evening programme and going to bed before midnight, you need not think, unless, you have a room at the very rear of the facility. Because it is through the saudumme arrangement so noisy - without words. Rooms were constantly changed. But the pool area was the worst. Four square pools on closest area together, without concept, without idea. A pool with the bar in the pool. Two other small pools, of which one is used, if someone diving to make would like, the other for Volleyball. Otherwise nobody knew really what start, because the arrangement as useless and stupid - does not give it at all. A pool is a bit larger, with a lap pool. So a bit by ugly and unspectacular. There one feels at the dorfschwimmbad, but not like in a hotel in the Karibik. The front of the hotel is even a pool over the entire width to the beach, however it is only a little more than ankle-deep. What that is? – nobody knew, and washes all the came from the beach the feet in it. There is a (!) Outdoor bar. This is also pool bar. In the rear area there is a mini-area, the roof. The tendency with the staff here is in the basement, if time is more los - corrosive. Keyword 'enjoy premium libations' - these enjoy premium libations there is only on request. Means, if i Cuba Libre/Mojito/Wodka Lemon order, then i must say, that i for example Bacardi rum, or just Smirnoff Wodka purely want, otherwise there is dust, thank you! And in all other Riu hotel, so not only the palace, there is the enjoy premium libations as well. The hotel would be great in a city to make, in no case, but it is a bit of a Karibik beach to find. I can only recommend, a palace wants, bay palace Riviera Maya. And if you don't need, get in the area RIU Yucatan and RIU Playacar definitely more than in the Riu Palace Mexico, and for far less than about 200 Euro /night. read hotel review
  • Room
    5.0

    Clean. But unfortunately much too cold, especially the lighting, as well as in the rest of the hotel. Bathtub in the middle of the room with hydrodüsen, the so loud, that one ear plugs needed, if you anschmeißen would like.

  • Gastronomy
    6.0

    Never as good in a hotel. The food was varied and of good quality.

  • Service
    3.0

    You should always a little have tips ready. At the outdoor bar stressed staff with bad mood. Soft drinks at the pool bar without carbonic acid - disgusting.

  • Sport & Leisure
    1.0

    Ugly, boring pool area, without concept and idea. Without flavor and Carribean like - nothing! Amateurs, instead of entertainers.

  • Hotel
    2.0

    Introdution: it gives also good - the food, that is really great. But that was it then already! Unfortunately i cannot reconstruct at all, so this hotel here so effusive well evaluated. The hotel has really nothing with a 'palace' to do. The area was fully styled throughout, the lobby in all pink/pink/purple - tones and with silver and grey colours deducted. Everything is with kaltweißem lighted - impossible. The resort is laid out in a u shape and looks like a klinikgelände. Bare and cold, hardly planted and without flair. In the front area, behind the lobby is the theater, next door outside a stage. Here is each evening programme and going to bed before midnight, you need not think, unless, you have a room at the very rear of the facility. Because it is through the saudumme arrangement so noisy - without words. Rooms were constantly changed. But the pool area was the worst. Four square pools on closest area together, without concept, without idea. A pool with the bar in the pool. Two other small pools, of which one is used, if someone diving to make would like, the other for Volleyball. Otherwise nobody knew really what start, because the arrangement as useless and stupid - does not give it at all. A pool is a bit larger, with a lap pool. So a bit by ugly and unspectacular. There one feels at the dorfschwimmbad, but not like in a hotel in the Karibik. The front of the hotel is even a pool over the entire width to the beach, however it is only a little more than ankle-deep. What that is? – nobody knew, and washes all the came from the beach the feet in it. There is a (!) Outdoor bar. This is also pool bar. In the rear area there is a mini-area, the roof. The tendency with the staff here is in the basement, if time is more los - corrosive. Keyword 'enjoy premium libations' - these enjoy premium libations there is only on request. Means, if i Cuba Libre/Mojito/Wodka Lemon order, then i must say, that i for example Bacardi rum, or just Smirnoff Wodka purely want, otherwise there is dust, thank you! And in all other Riu hotel, so not only the palace, there is the enjoy premium libations as well. The hotel would be great in a city to make, in no case, but it is a bit of a Karibik beach to find. I can only recommend, a palace wants, bay palace Riviera Maya. And if you don't need, get in the area RIU Yucatan and RIU Playacar definitely more than in the Riu Palace Mexico, and for far less than about 200 Euro /night.

  • Location
    4.0

    About 1 hour from the airport Cancun. Until Playa del Carmen 5th Avenida it was about 30 minutes to foot, or 70 Peso with the taxi.

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Anita&Stefan
An almost perfect hotel
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2013
The hotel is large but not at all crowded. Whether on the beach, at the pool, at the food or at the bar... You can find a spot. The whole area was almost flawless. Wi-fi is available free of charge. The travel agent of TUI offers for its guests telephone use free of charge. The all-inclusive offer left nothing to be desired. The guest structure was well mixed and very pleasant. read hotel review
  • Room
    6.0

    The rooms are large and modern. The open bathroom with a jacuzzi bath next to the huge bed is definitely a highlight. The mini-maxi bar with all kinds of drinks filled, also alcoholic mark beverages available. If one with the huge offer of the hotel in the evening in addition, or in the location is, this to take advantage of it is debatable. We preferred the morning available coffee maker. The only problem is the humidity in the rooms is, probably after the rainy season, this left on the clothes very odors. On the use of some closets you just have to do. The problem seems the whole hotel are, as at several points in the newly renovated hotel, already wide color peel. This would not, however, prevent the hotel re-book.

  • Gastronomy
    6.0

    It is generally übergewichtsalarm... The cuisine is simply amazing. Who finds here nothing is even debt. A small disappointment we experienced in the steak house... We unsmehr promised. But it is not bad, the kitchen in the main restaurant always has enough to offer. Not there was a small snack in the 24 - hour bar.

  • Service
    6.0

    The staff can be described only with a word... Excellent ☺ at this point, a rather thanks to the Luis, of the breakfast included with our lieblingskaffee expected and at the Jonathan from the pool bar, we taught as the Tequila drink. But if you be honest, you could say, that all other equally courteous, friendly and helpful. The beverages will soon be served to the table, also the tables were cleared quickly. Especially we have the cocktail service on the beach.

  • Sport & Leisure
    6.0

    The entertainment was good and not pushy. There is Salsa dance classes, bingo, sports, gym and evening entertainment, certainly much more, we have the offers only in the small-scale use. Enough beach chairs were available and in a very good condition. Reservation not necessary ☺

  • Hotel
    6.0

    The hotel is large but not at all crowded. Whether on the beach, at the pool, at the food or at the bar... You can find a spot. The whole area was almost flawless. Wi-fi is available free of charge. The travel agent of TUI offers for its guests telephone use free of charge. The all-inclusive offer left nothing to be desired. The guest structure was well mixed and very pleasant.

  • Location
    6.0

    The hotel is located in a closed hotel zone, directly located on a fine sandy beach. After Playa del Carmen it was only a few kilometers (with the taxi for about 5-7 American Dollar), there are many shops, restaurants and bars. But also in the proximity of the hotel, about 150 meter to the right, there were little stores with souvenirs, etc. Guests of the Riu Palace you can all in the proximity to hotels of this chain, it has however fast, that the elected hotel but the best.

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Dirk
A little more realism please.
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • November 2013
After the euphoric or sometimes very bad reviews in the last time i try it once with one of my view realistic approach. We were in november the 2 time after six years for two weeks in the Riu Palace Mexico. After the other vacationers described rainy vorwochen were the beautiful days in the overwhelming majority. On some days it rained briefly. Still is the musty damp smell noticed, in all garments transferred. Even not borne clothes at home because of the odor washed. At night so you had to let the air conditioning system run, otherwise everything was damp ... and for example ran water the mirrors down. There were also probably due to the long humidity very many mosquitos in the property. Of course the fault of the hotel and the last time over christmas were wet room and mosquitoes not an issue. The TUI sold yellow mückenschutzarmbänder to the german holiday-makers, whose protection me at least questionable appears. Wi-fi was everywhere good and sufficient quickly, for example on skype to call. The new colours for the renovation in pink and silver i personally thought it was not so appealing, as the 'old' rustic style, this is the hotel international interchangeable. All in all it was in my opinion better than the Riviera Maya. read hotel review
  • Room
    5.0

    The room after the rennovations we are clearly good, unfortunately there was the humidity problem, which will better weather in the next time however surely rules. By the damp causes, but there was already in some places, crumbling color, etc. On the ceiling, but the rooms are, shower etc. But very nice. Rooms facing the courtyard are in my opinion because of the nicer view highly recommended. Through the design of the entire hotel, however, it is very loud because of the bad closing doors (one must always slam) and the noise from the evening entertainment. But as i late in the evening to the bed went, i personally didn't bother us. Highly recommended is a towel in front of the large column down at the door to put, the dampening the flurgräusche already clear. The minibar and beverage donors are always well filled, if interested, in the hotel gives it only Pepsi etc.

  • Gastronomy
    5.0

    The food was really very good, of course there were here and there a little room for improvement, for example, a better wine list, or maybe a freshly grilled lobster with the weekly gala dinner (thursday), but that was the complaining on a high level. The food was repeated after a week, however, pretty much. But there is for lunch only the pool restaurant and the small mexican below the lobby. You want in a peaceful setting food, you are in this hotel was at the wrong place, since the main restaurant (not the many outdoor tables) but is very noisy and the restaurant also. During the day there is from 10:00 a. m. the pool bar and waiter, the at the pool and beach drinks carry. Since the sun around shortly after five went down, the evening bar but only around 6:00 p. m. opens, there is certainly still room for improvement. A drinks from real glass you can get only in the beach restaurant at lunch or in the distant lobby bar. On the beach is still every lunch a grill with the usual things set up. The pool is clearly too small, is here but for example from 4:00 p. m. the unspeakable bingo performed, which always all reserve places left. What i in another review read, in other words the rather the billigschnaps gets, if you don't explicitly for example Bacardi ordered, is certainly true, but drink you during the day not necessarily masses of whiskey and other spirits. Angrier becomes it then rather with a cocktail. Fast and friendly service you will always, whether with or without tips. We were in 2 speciality restaurants (steak and italian), both were bad. The surf and turf was completely durchgegrillt, the unfriendly service, for example we were at 8:28 p. m. there, but were again herausgeschickt, because the beginning was only 8:30 p. m.. Would be nice in the italian maybe another wine or after a Grappa or similar, so a bit but it's not.

  • Service
    6.0

    The service is really super, one had hardly set, the first waiter and ask, what you want. More than two minutes we never waited. Some waiters speak a little german. The room cleaning was very good, of course there are after tipp a few towel animals and petals on the bed, everything was just as, as the world knows. The friendliness was everywhere very high, a loose ola comes from each gartenarbeiter, the reception, which in my experience around the world frequently a little more difficult, is super friendly. The TUI rep was also very nice and leaves people without telephone in vain for a few minutes every day to call home. Only the fact, that we, unlike many other german TUI vacationers no invitation to spezialdinner got, we were a little bit surprised, but the food in the main restaurant not a loss.

  • Sport & Leisure
    4.0

    As already described, the pools are rather small, but sufficient. Only the swim will sometimes but many americans and canadians filled, the drinking mirror-image moose organized. The pool chairs on the beach i found rather not so ideal, the number as i said also not. One is at the beach you have to the toilet to the spa behind the pools running, there are surely better solutions. The entertainment and the team is a joke, rarely been to a holiday hotel so unmotivated staff. The coronation/culmination was the evening as the entertainment not purchased show and even something on the legs,, men against women in kindergartenfeststil. Zwangsverpflicht were diejeinigen, who during the day around the documents had won (table tennis, darts, horseshoes etc.) , really embarrassing. The distribution of documents took every day about 30 minutes, unbelievable. In the evenings before and after the show there is normally live music, which was very nice. A developping is the Riu Palace certainly not, but there is a kids club and kids disco.

  • Hotel
    5.0

    After the euphoric or sometimes very bad reviews in the last time i try it once with one of my view realistic approach. We were in november the 2 time after six years for two weeks in the Riu Palace Mexico. After the other vacationers described rainy vorwochen were the beautiful days in the overwhelming majority. On some days it rained briefly. Still is the musty damp smell noticed, in all garments transferred. Even not borne clothes at home because of the odor washed. At night so you had to let the air conditioning system run, otherwise everything was damp and for example ran water the mirrors down. There were also probably due to the long humidity very many mosquitos in the property. Of course the fault of the hotel and the last time over christmas were wet room and mosquitoes not an issue. The TUI sold yellow mückenschutzarmbänder to the german holiday-makers, whose protection me at least questionable appears. Wi-fi was everywhere good and sufficient quickly, for example on skype to call. The new colours for the renovation in pink and silver i personally thought it was not so appealing, as the 'old' rustic style, this is the hotel international interchangeable. All in all it was in my opinion better than the Riviera Maya.

  • Location
    5.0

    The beach is of course great, although in a few days the beach chairs there at good hotel occupancy rate but very about. It may also more shade give, it didn't bother the majority of the tourists not, the whole day in the blazing sun wanted. At the pool there were always enough beach chairs. The pools themselves are for a hotel of this category and after the renovation maybe a little disappointing, a huge individual pool area i wish personally better than the individual small pools, however, this is a matter of taste. The excursions from the TUI are really expensive, about 135 Euro per person, the prices are the tourists on arrival in the willkommensmappe naturally in pesos will be distributed, in the info folders on TUI table they have not. We have for example a taxi in the hotel for 4 hours rented, according to Tulum and back for 70 Euro brought, in addition costs admission about 4 Euro per person. The you could of course also with the other excursions so can.

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Franziska
A special vacation in a specific country
  • Recommended hotel
  • Singles
  • Translated
  • Proof of booking
  • Beach holiday
  • October 2013
A really amazing vacation in a first-class hotel, which is characterised especially by exemplary service and top facilities! 756 The beach is unique and the entire atmosphere great! Only families will find this a more family-friendly facilities and child-friendly entertainment with children among other hotels. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    4.8
    Family friendliness
    3.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    4.0
  • Location
    5.0
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    6.0
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Doris
Exceeded all expectations.
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • October 2013
We judge this to be one of the best Riu Palace hotels Nice, courteous staff, even if you don't tip Great hotel area, large rooms, great beach, large food selection, Mega good, Guests were largely German, some Americans, Canadians, French, Dutch, Very mixed, pleasant clientele. All in all a hotel which we really recommend We are coming again in April. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    5.6
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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Benny
Great hotel for swimming, all great!
  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • Beach holiday
  • October 2013
Very nice beach vacation at a great RIU hotel, which was the best I have been to until now. You notice that the hotel was recently renovated. Very nice, large, modern rooms. The colors take some getting used to, new style (lots of white in the stage area), older style (purple) in the lobby, and so on. The bathroom is very big, because it's open. Entertainment is very good, not too loud, decent, something for everybody. Cindy, Enrique, Ivan and co. always smile and are in good moods. The only thing you can criticize, if you want to make a ... criticism: Food: - I would have liked like more Mexican dishes, I find it too European (though it's the same everywhere) - meals weren't always hot, more lukewarm (I have high demands here, though, because I often visit Michelin-starred restaurants in Germany) - Top cocktails, with good, international alcohol, no cheap local booze, not watered down Leisure arrangements in the hotel: -instead of the snack bar (24 hours a day bar), I think a billiard lounge would be good, to be able to do something on rainy days too TUI Travel Agents: Andreas Fahr does a great job in the hotel, he's very helpful and has great insider tips. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.5
    Quality of the beach
    6.0
    Child care or playground
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.5
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Anne
Super hotel with dream beach
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • October 2013
We were really satisfied. Staff is helpful, hardworking and always in a good mood. Beach was a dream, the pool and pool bar were great. Care, cleanliness and friendliness are outstanding. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    5.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    6.0
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Petra
Relaxation - health - discovering new things
  • Recommended hotel
  • Singles
  • Translated
  • Proof of booking
  • Beach holiday
  • October 2013
The vacation was unique, only the weather for the end of October was still too rainy. The hotel complex is huge and doesn't let you get bored, but offers enough quiet space - so something for everyone. The staff is very accommodating and always friendly. The selection at the buffet and in the themed restaurants was very varied and well prepared. Because I went on a lot of the excursions and did infinite - safe - walks on the beach, I wasn't able to discover every side to the hotel and would definitely go back. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Gilbert
Wonderful beach vacation
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • October 2013
We stayed at this wonderful hotel in Playa del Carmen from 8/10/13 to 22/10/13. It is right at the beach and is surrounded by 4 other Riu chain hotels. The advantage of this hotel is that you could use all the Riu hotels. We used this offer with a day trip to Cancun. There is nothing to complain about regarding the hotel itself. The staff was always helpful and left nothing to be desired. We got new towels every day and the minibar was re-filled regularly. A particularly good thing was that you got fresh soft drinks, beer and cocktails ... on the beach every day. We can particularly recommend the à-la-carte restaurants in the hotel. You should particularly go to the Italian restaurant and the Steak House, which is situated directly on the beach. However, it should be noted that the hotel is quiet from 11pm. If you want to have a bit of a party, you should go to the Riu Tequila from 11pm onwards. There's a club there. read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    4.0
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Sara
Top hotel - leaves nothing to be desired...
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • October 2013
The hotel is very modern and furnished to a high standard. We are travelling as a couple seeking peace and quiet. Some evenings shows were offered and didn't disturb the guests who wanted to enjoy the quiet and comfortably enjoy a cocktail in the outdoor area. The whole area was very well kept and there was a lot of value placed on cleanliness in all areas. We had a room close to the beach but I didn't find the route to the restaurant too long. At first I was a little suspicious as to whether the area was too big ... and crowded. These concerns disappeared upon arrival however and the first evening meal. There were always enough tables in the inner and outer area of the restaurant. I particularly liked the many carefully covered tables. A waiter always came to the table immediately and asked for your drink requests. The meals in the restaurant were very delicious and varied. No matter whether vegetarian or carnivore, there was a wide choice available. Generally the hotel staff were very friendly and accommodating. Because of acquaintances we managed to see a bit of the neighbouring hotels RIU Yucatan and RIU Tequila. The difference in the hotel service and decor is relatively large. I personally would always pay more money and stay in the Riu Palace Mexico. The main shopping area Playa del Carmen is approx. 3 kilometres' walk (but doesn't feel that long). If you want you can hire bikes free of charge from RIU Tequila. Directly opposite the hotel there are a few small shops for browsing and buying souvenirs. We would come back and stay at this hotel any time. The long flight was worth it! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.6
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    5.0
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Silvia
Fantastic!
  • Recommended hotel
  • Friends
  • Translated
  • Proof of booking
  • Beach holiday
  • October 2013
The hotel was one of the best I ever stayed in. It was completely renovated in 2012. The junior suites are clean and spacious with modern furnishings. Staff always friendly, great choice of sports (especially Scubacaribe water sports). Can be highly recommended, the hotel deserves the award :-) read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.6
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
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Andreas
Good hotel with potential
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • October 2013
The Riu Palace Mexico is a medium-size hotel and mixed crowd. (USA, fr, de, rus, etc.) The condition is quite good as recently renovated, however, some corners caribbean bungle ☺ read hotel review
  • Room
    3.0

    The rooms are very modern and nicely decorated. Top Unfortunately the rooms are but also quite badly soundproofed! The castles doors are so noisy to the castle, that even the doors 3 room even hear and wakes up. Quiet you can door did not close! Ears pax! The doors a 2 centimeter gap to land, why at night light from the hallway the room lit up.

  • Gastronomy
    5.0

    There was a huge choice and you could always find something. Sometimes the quality of the meals not 5 stars, but rather on 2-3 star level. Also lacking sauces, what the food to be a bit 'dry' makes.

  • Service
    3.0

    Hmm the staff is quite friendly, but it was always of attention. I also find it a cheek, a guest with the words' dear my friend, only one towel change a day!' To respond, because we after the rain at lunch but again wanted to go to the beach and the beach towels were already in the morning back had given.

  • Sport & Leisure
    6.0

    There is as always entertainment, but not pushy or blatant. :-)

  • Hotel
    5.0

    The Riu Palace Mexico is a medium-size hotel and mixed crowd. (USA, fr, de, rus, etc.) The condition is quite good as recently renovated, however, some corners caribbean bungle ☺

  • Location
    4.0

    As the hotel is surrounded by Playa car is, one is within 5 minutes/ 5$ everywhere in Playa del Carmen. However, it is very quiet and in the evening/at night are no noisy partygoers on the way. Starbucks is around the corner... :-) What was really annoying were all the sellers at the beach and at the constant questions, whether one not diving, parasailing, etc. Want to do. The annoying!

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Carmen
No palace more.
  • Hotel not recommended
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • October 2013
Unfortunately no Palace Hotel more. This year we were for the 3 time in the Riu Palace Mexico. We were very pleased after the remodeling, stay in a nice hotel with charm and flair to come. We got plastic, glass and concrete. The soul of this house was the american Money sold. read hotel review
  • Room
    5.0

    The rooms were large enough and also always clean. The minibar was always refilled and otherwise we were completely satisfied. On the color scheme you could argue but in the dark you can see nothing more.

  • Gastronomy
    3.0

    The kitchen was 3 and 6 years ago and it was much better, more choice and the taste of the food was a lot better. At the bars the drinks were absolutely in order. The worst thing was the beach restaurant. An atmosphere like in a cafeteria. Noisy, hectic and just ugly. Of the 4 damentoiletten behind the restaurant were generally two or three not usable. Either the conditionaers broken or the door not lockable. Just awful. There is you like the way to the room.

  • Service
    6.0

    The service was still absolutely great. The waiters were always present and friendly. So just top. You could in english and Partly communicate in german. Also the rooms were always clean and you got on request also in the evening still clean towels.

  • Sport & Leisure
    1.0

    The pools were just horrible. The absolute highlight was the pool with poolside bar. From lunch it smelled just brute. The people stood for hours the pooltischen, guzzled and Smoked. If then times ash or alcohol in the pool drained, No matter. Who knows what else. At the pool were so nice toys we a sexpuppe and a plastikdildo what except the people there were the leaving certificate examination any funny thought. The changing room at the pool was in 3 weeks not even cleaned and smelled of course accordingly. Ballermann pur!

  • Hotel
    4.0

    Unfortunately no Palace Hotel more. This year we were for the 3 time in the Riu Palace Mexico. We were very pleased after the remodeling, stay in a nice hotel with charm and flair to come. We got plastic, glass and concrete. The soul of this house was the american Money sold.

  • Location
    5.0

    On the beach was enough space and it was always clean. You could well after Playa del Carmen go by taxi Or also run. Also was in the vicinity was a small shopping center.

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Bernhard
All expectations were more than fulfilled!
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • October 2013
There was so much written already, a really great hotel on a very high level, above all the rooms, all new with whirlpool bathtubs in the middle of the room. We got a free upgrade to a central room and with a view of the beach (only a few have this) as a wedding gift. Breakfast at a good European standard. Remarkably also: free wi-fi in all public areas including the pools and first section of the beach, along with in the rooms; even without a tip you are always provided with drinks at the pool and beach. A big ... compliment to the multi-lingual reception, who supported us very competently. 2 small points of criticism: there was sometimes a gas odor from the jet skis on the beach and the steps to the beach were very hot. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.6
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
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Stephanie
Riu Palace in Playa del Carmen very forward!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • October 2013
The hotel was in the autumn of 2012 completely renovated. Even if the pink color the lobby to get used to, is the Riu Palace Mexico next to the neighbouring Riu Palace Riviera Maya (see below: tips) probably one of the most exclusive and most maintained hotels in Playa del Carmen dar. This modern hotel is perfect to unwind and enjoy, especially because of the comparable small number. We booked it especially, since the 'golden bracelet' the five other Riu hotels with a significantly more children in the area be used - it but in the end didn't use it ..., since we in the Riu Palace like. read hotel review
  • Room
    5.0

    The best thing first: very comfortable, wide beds! :-) Since not too many rooms, the hotel is generally very quiet. Upon arrival we were even asked, where we gladly would like to live. Direction the north is the entertainment program of the neighboring hotel in the evening slightly audible. The rooms are fully renovated, each different color and a large jacuzzi bath and a beautiful shower, the interesting in the lounge area are integrated. Spacious balcony. Sofa corner, desk. Especially for young people very modern decor & attractive décor.

  • Gastronomy
    6.0

    For breakfast and supper there was a rich buffet with real (!) Mexican food, a large dessert buffet, as well as secular courts. Everything was before our eyes freshly prepared and was up to the closure of the restaurants always available. The quality of the food was excellent. Lunch in the restaurant was directly at the beach dining, or alternatively on the barbecue directly on the beach dining. Wide variety of food! There are five theme restaurants, the you on the same morning can book. We tried the mexican, but the food is just as good as in the main restaurant.

  • Service
    5.0

    Constantly carefully cleaned - in the area, in the restaurant, in the room. The staff covers the most usual foreign language skills and always tried hard, courteous and helpful. After two days, the cellar in the evening entertainment, which drinks we usually ordered. Towels free of charge.

  • Sport & Leisure
    4.0

    Actually, we were at the beach the whole day, but. The service was overwhelming. It beteilgten only highly skilled artists. During the day there was Volleyball and aerobics, as well as short animationspunkte. The pool bar in the water is very interesting and the pools & beach chairs were generally never crowded. Who likes, can at the reception area of the other Riu hotels the different sports and participate in them. The pool areas and stage in the other hotels were flooded, cosy was it in our Riu Palace ☺ The landscape not destroy, the management on the beach for palms instead of beach chairs.

  • Hotel
    5.0

    The hotel was in the autumn of 2012 completely renovated. Even if the pink color the lobby to get used to, is the Riu Palace Mexico next to the neighbouring Riu Palace Riviera Maya (see below: tips) probably one of the most exclusive and most maintained hotels in Playa del Carmen dar. This modern hotel is perfect to unwind and enjoy, especially because of the comparable small number. We booked it especially, since the 'golden bracelet' the five other Riu hotels with a significantly more children in the area be used - it but in the end didn't use it, since we in the Riu Palace like.

  • Location
    4.0

    The sand is not the most beautiful beach in the Karibik, but the liegenanlage on the beach, very nice spacious. Instead of umbrellas there are palm trees. All Riu hotels in Playa del Carmen are within easy walking distance. The Riu Palace Mexico is located

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Robert
Nice hotel in a great country
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • October 2013
The hotel in general is good. It was completely renovated several years ago and a new design. Unfortunately, we did this not as promised, as a little caribbean flair was missing. Most guests come from the USA. The rest is mixed. Wireless internet in the entire hotel available. The rooms are large and spacious. The cleanliness was very good. Maid service twice a day to the right to see. read hotel review
  • Room
    4.0

    The rooms were always kept very clean. However here probably a few problems with the humidity occurs. As in the whole hotel, also in the room the lights very bright light. It is like in the whole hotel, it is not certain comfort.

  • Gastronomy
    6.0

    The food and the restaurants were very good. There was always something for everyone. The service in the restaurant was always very nice. Here a small greeting to 'Marcos'! :-) A bit of a shame is, that no covered places for the evening bar.

  • Service
    6.0

    Here there was only an evaluation and a those means' very good '! Very good language skills and always friendly. A small example: we were on the day of the departure of our travel agent forget. ☺ the front desk helped us very much, still punctually our flight to create.

  • Sport & Leisure
    5.0

    The beach was beautiful. What wasn't so great, were the partially very annoying beach vendors. From the jet ski suppliers i would have not even speak. There were always enough beach chairs available.

  • Hotel
    5.0

    The hotel in general is good. It was completely renovated several years ago and a new design. Unfortunately, we did this not as promised, as a little caribbean flair was missing. Most guests come from the USA. The rest is mixed. Wireless internet in the entire hotel available. The rooms are large and spacious. The cleanliness was very good. Maid service twice a day to the right to see.

  • Location
    5.0

    The hotel is located in great position right on the beach. In the immediate area there are more Riu hotels. (as a small town / Riu secret). Shopping possibilities are available. After Playa del Carmen there is only a few minutes with the taxi. (90 Peso)

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Susanne
The perfect vacation
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2013
The hotel has quite many rooms. Even with a fully booked hotel are the people in the area. With flexible meal times and places, it is never too crowded. The condition and the cleanliness were perfect. Constantly on the premises working (gardening) and the grounds kept clean. Wireless worked mostly very good. The 24 hour all inclusive concept is excellent. There were all sorts of guests there. All nationalities and age groups were available. For single travellers rather not suitable. read hotel review
  • Room
    6.0

    The suites are very large and after the renovation fantastically beautiful. A bit hard to get used to was the open bathroom. The toilet was a bit small and cramped. The jacuzzi tub was a dream and was despite warm temperatures used. Nice was the separately adjustable air-conditioning and the additional ceiling fan. The minibar was filled enough. The alcoholic drinks were almost too much. Nice was the coffee maker. As tea drinkers i tea bags missed. The only negative was, that the room quickly damp were. The air conditioning had to really day and night. Still smelled the clothes a little. In the rainy season and the humidity but no wonder.

  • Gastronomy
    6.0

    There are 5 speciality restaurants (mexican, steak, italian, japanese, gourmet), the daily after previous reservations can be used. There is also the possibility, in the mexican restaurant or at the buffet to eat at the pool. Regularly, there were a grill on the beach. Evening you could alternatively to the specialty restaurants also in the buffet, where it was only breakfast there, to various theme nights food. The cleanliness and the hygiene were excellent. It was cooked internationally. But you could the food seasoning (including sharp mexican sauces). The quality was high. The meat was extremely delicate. Every day there was sushi and regularly scallops, prawns and Hummer. Never was it loud or crowded in the restaurants. The wines were good. We can recommend the cabernet sauvignon, after you ask. The waiters were extremely attentive, but not intrusive. Our waiters knew, what drinks we prefer. At the beach and at the pool there was a beverage service. In minutenabstand drinks were brought. Daily there was in addition to the offers in the restaurants, ice cream, fruit or chocolate at the pool. In the coffee bar, where excellent espresso was, there were always various sweet and savoury snacks ready.

  • Service
    6.0

    The service was perfect! All employees were extremely friendly. Everyone greets you with a hola and a smile in the face. On spanish (although a few broken) every employee. English everyone. German a few. But it was always a german speaking staff. The room cleaning was done very carefully, often with a 'hand towel animal' on the bed. Also if you have a morning longer wanted to sleep, this was not a problem. Small repairs were immediately carried out; even if this lack of room cleaning were discovered. The towels were again at night changed and the minibar re-filled. A special mention for the TUI-tour guide Andreas, the 24 hour long was easily accessible and always ready with advice had.

  • Sport & Leisure
    6.0

    The beach was daily cleaned and the sunloungers at the beach/pool were in very good condition. Unfortunately, there were the beach umbrellas. But there were enough palms, a shady spot to find. The hammocks were very nice. Showers are sufficiently available. Toilets only in the pool. From the beach you had to always up to the pool area. The entertainment was adequate and never pushy. All entertainers were extremely personable.

  • Hotel
    6.0

    The hotel has quite many rooms. Even with a fully booked hotel are the people in the area. With flexible meal times and places, it is never too crowded. The condition and the cleanliness were perfect. Constantly on the premises working (gardening) and the grounds kept clean. Wireless worked mostly very good. The 24 hour all inclusive concept is excellent. There were all sorts of guests there. All nationalities and age groups were available. For single travellers rather not suitable.

  • Location
    6.0

    The distance to the beach was even at high temperatures, not too far. The next town (Playa del Carmen) by taxi for 70 pesos /7 US Dollar 10 minutes away. The airport in Cancun is in about 60 minutes distance. There were shopping possibilities a 3 minutes' walk (supermarket, pharmacy, souvenir shops, jewellers, currency exchange, Starbucks). The excursion possibilities are the part. Further away. Tulum and various parks are in about 30 minutes. There is a disco opposite in the RIU Tequila. A bus station (connections to Cancun and so on.) There is Playa del Carmen. We liked especially the proximity to Playa del Carmen, where you in the evening at the beach or a beer can.

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Thomas
Great hotel, sinking level
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • June 2013
This was our 2. vacation in this hotel and the high service level was reached. The completely renovated hotel is now more modern and very colorful therefore, but quite compelling. The noise from the construction in the neighbouring RIU Yucatan were limited, however the palace the beach was probably shrunk for the guests of the RIU Tequila (what the beach of RIU Yucatan used) to bring. Which us however excessively annoyed was the fact that the Riu-chain now intensive the american market with cheap offers to and from the hotel was full of noisy, everything vollkotzenden 'Ballermann-amis' and spring breakern ... was. Even the hotel staff made us admitted, that in the last few months was horrible. We will continue probably thought, the dress code (long pants for dinner) should be repealed. That was that with the 'high level'. TUI we were offered on site, in a superior, quiet hotel to move, what we but from pure convenience not assumptions. At this point many thanks for the first-class attention by the TUI-service during the whole time, from the pick-up to the takeoff. However the kataloganbieter consider, is more unambiguous measures system for the identification of the hotels occur to leave. The number of suns or stars alone or the term 'palace' give unfortunately no information about, whether it concerns a hotel of the upper class is, in which you are looking for peace, relaxation and civilised fellow guests there. But thanks to the TUI-employee on site, we know now this hotel in playacar. Thanks again! read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    4.7
    Quality of the beach
    5.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Stefan
A completely super holiday ☺
  • Recommended hotel
  • Singles
  • Translated
  • Proof of booking
  • Beach holiday
  • June 2013
My best vacation! Great very friendly people, great location, great entertainment, great food... The city centre is very good on foot (on the beach) or with the taxi to reach. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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