Intercontinental New York Times Square(4 stars)

300 West 44th Street View on map

Average rating

104 hotel reviews

    Rating by categories

  • Hotel in general
    5.5
  • Room
    5.3
  • Service
    5.0
  • Location
    5.6
  • Food and Drinks
    5.2
  • Sport & entertain
    4.4
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53 reviews for this hotel sorted by travel date
Marc
Intercontintal times square a great location
  • Recommended hotel
  • Singles
  • Business trip
  • June 2015
the hotel was quite nice and in a fantastic location. the only problem I had was housekeeping ignoring a do not disturb sign and going through my personal possessions. This was reported to security, but they seemed to not really care. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
Paul
Brilliant location
  • Recommended hotel
  • Singles
  • City break
  • April 2015
This hotel has a brilliant location in the heart of Manhattan near Time Square, surrounded by bars, restaurants and thatres. The room was large enough, well equipped and clean. There is a gym on the premises, other facilities like clublounge, spa, pool and sauna which are typical standard in most intercontinental hotels are missing here. read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Sport & Leisure
    2.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    2.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
Close
Simon
Awesome view of Times Square
  • Recommended hotel
  • Singles
  • Proof of booking
  • City break
  • March 2015
My stay at InterContinental Times Square was awesome. You are just few steps from Times Square (44th/8th). I had room at 35th floor with direct view of Times Square, room was nice, clean with perfect services. read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
Close
Agata
Great hotel, perfect location
  • Recommended hotel
  • Couples
  • City break
  • March 2015
A very good hotel located in a close proximity to the Times Square. Hotel is very modern and well furnished. While room was not very big, it was definitely sufficient for me and my companion. I enjoyed the breakfast very much. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
Michele
Wonderful stay, very good location
  • Recommended hotel
  • Couples
  • City break
  • March 2015
The IC Times Square is a newer hotel, and definitely still feels fresh and modern, form the lobby to the guest room. The front desk staff were warm, and welcoming, and we were upgraded to a Corner View room, from which one could see down south 8th Ave to the Freedom Tower, and also west to the Hudson River. The room was fairly spacious for NYC, and was very well appointed. The only negative, was the lack of a tub. The hotel is also quite close to the subway, making getting around NYC easy. and while the property is quite ... near to Times Square, it's remains far enough away that the crush of tourists has generally abated by the time you reach the front door of the hotel. We would definitely return. read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.5
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.5
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    3.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
Close
Yeon
Comfortable, nice city view
  • Recommended hotel
  • Families
  • City break
  • January 2015
It was raining all day and they equipped many umbrellas for customers, which is a great service. Metro connection was right next to the hotel building. Shack burgers was in the walking distance, which is a plus. Reception desk service was very kind when I brought the issue of unexpected charges. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    5.5
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    5.5
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
Close
Hubert
Mind blowing
  • Recommended hotel
  • Couples
  • Business trip
  • January 2015
The hotel is quite nice and is in the heart of the Times Square area, close to many subway lines. Comfy bed, great location for Theater District. Hotel was very quiet. Overall was an outstanding experience and would highly recommend ICH. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    4.8
    Family friendliness
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
Close
Charles
Good location but service can be improved
  • Recommended hotel
  • Families
  • City break
  • December 2014
The hotel is conveniently located in the theater district near Times Square with easy access to entertainment, food and the subway. Rooms are in good condition though a little cramped. Service (aside from some receptionist at check in desk) is friendly and helpful. The check in process is a mess. No lines. Tons of people squashed within 10 sqm waiting for the receptionist and their room. I was reserved for a deluxe twin on a high floor, but when checking in at 4 pm, there wasn't not any room available. Instead of customary upgrading to an available room, the receptionist ... (Javier or Jose, forgot the name) lied about the room categories and tried to assign me the worst room on the 2nd floor, or to wait for 1 hr for the room reserved. An hour later, still no room, I had to talk to another receptionist who eventually helped me to get the room reserved for. This is certainly not the experience we would expect from a hotel with $500+ daily rates read hotel review
  • Room
    4.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    4.0
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.5
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.8
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
Pamela
Really nice property, great customer service
  • Recommended hotel
  • Families
  • City break
  • December 2014
Really nice property. The customer service was exceptional. From check-in to check-out, I was impressed by how friendly the staff was. I felt truly welcomed. Good location in the heart of Times Square. Only issue was getting my key card to operate the elevator. read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.3
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
Close
Ryan
IC Time Square for Christmas
  • Recommended hotel
  • Couples
  • City break
  • December 2014
Intercontinental Time Square is one of the most expensive IC hotel in the world. We stayed there for Christmas night and I used 50000 IHG points for 1 night otherwise it would cost $500 per night. The hotel was clean and comfortable, the room size is not very big but it is already larger than most of the Hotel I stayed in Manhattan. The other good thing is they have a self parking opposite the street and it only cost $25 for 24 hours. Whereas other hotel will cost you at least $35. They also provide valet parking and it ... is $60 each time. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.7
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
Close
Janusz
Better hotels available nearby
  • Hotel not recommended
  • Singles
  • City break
  • December 2014
Staff rather average - I did not feel good enough treated as Royal Intercontinental Platinium Member. No newspaper at the door, no welcome amenity. No mobile changer arrived to my room after 2 calls and 90 minitues waiting. I can not reccomend this hotel ... read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    0
  • Service
    2.3
    Competence (handling complaints)
    2.0
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    2.0
  • Sport & Leisure
    0
  • Hotel
    4.3
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    3.0
  • Location
    4.3
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    3.0
Close
Dominik
Perfect location, very good service.
  • Recommended hotel
  • Singles
  • City break
  • November 2014
Located close to Times Square, subway and Port Authority bus station. Friendly and professional staff. Excellent level of complaint handling. Rooms are not big but offer very nice views. Very good room service. read hotel review
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Gastronomy
    5.0
    Quality of food and drinks
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.7
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.3
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
Close
Stefan
Tucked away off 44th street
  • Recommended hotel
  • Couples
  • City break
  • September 2014
Tucked away off 44th street near Time Square this hotel is typical New York in price and location. If you want the hustle and bustle you are in the middle of it but you can also relax and have some quiet time in the lobby bar/restaurant or in your room where the street noise did not filter much thru the insulated windows. Staff was friendly and helpful in many questions you will ask to get around. would recommend this hotel due to location and food option plenty nearby also the subway station is pretty much right next/under hotel. read hotel review
  • Room
    4.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.8
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
Close
Miles
Great hotel In busy area
  • Recommended hotel
  • Families
  • City break
  • August 2014
This is a very nice hotel in the heart of New York. The rooms are decently sized for such a central hotel and the views from our room were very good. The glazing on he windows is very big so you don't hear a great deal of noise from the busy streets below. The area around the hotel is very busy at nearly all times of day which can come as a bit of a shock after leaving the peace and tranquility of the hotel. read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    0
  • Service
    4.7
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
Close
Charles
Great Location, friendly staff
  • Recommended hotel
  • Couples
  • City break
  • August 2014
What a great spot to stay in New York City if you are taking in a Broadway play. Relatively new hotel (used to be a parking garage) right near the action, but a block away from the hectic Times Square. A super place to burn the Chase Free Night certificates! Staff attentive and friendly. Could not have asked for more. read hotel review
  • Room
    5.0

    Nice sized corner room for a NYC hotel!

  • Gastronomy
    0
  • Service
    6.0

    Friendly, efficient staff, especially bellmen

  • Sport & Leisure
    0
  • Hotel
    6.0

    What a great spot to stay in New York City if you are taking in a Broadway play. Relatively new hotel (used to be a parking garage) right near the action, but a block away from the hectic Times Square. A super place to burn the Chase Free Night certificates! Staff attentive and friendly. Could not have asked for more.

  • Location
    6.0

    Close by but not on Times Square

Close
Ajay
Better still bitter
  • Recommended hotel
  • Families
  • Beach holiday
  • June 2014
Every thing about this hotel is good except the doorman's at hotel , they kind of bully entire front office staff . I complaint regularly almost every one about the doorman's asking cuts (commissions , tips) from every cab stops at hotel for guest and in in case you call a cab they don't allow them to stand on hotel doors and don't help guest's to load luggage you have to drag your bags on your own across the street . read hotel review
  • Room
    5.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    3.3
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    5.5
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    3.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    3.5
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    1.0
    Other leisure activities available
    4.0
Close
Antal
Modern hotel near to Times square
  • Recommended hotel
  • Couples
  • City break
  • May 2014
If you are looking for a central location with modern design, next door to all the sights, public transport facilities as well as all the business districts on 20 min distance or less, this is your hotel. We enjoyed our stay, as well as the great views over the city, though regret to mention that the concierge service is not up to par and hence caused lots of issues. The welcome at check-in was correct but stiff and not very welcoming. Maybe some points to improve for this 5 star hotel. read hotel review
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    4.3
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    0
  • Hotel
    5.7
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
Andrew
Nice hotel in buzzing area
  • Recommended hotel
  • Couples
  • City break
  • May 2014
My husband and I stayed here on our honeymoon. It was a lovely place to stay and we managed to get it free from all my hotel points with work. The hotel is big, clean and modern. We had an upgraded room which was a sky view corner room - one of the highest in the building. The views were nice and we could see the river and the city. They sent up prosecco and chocolate covered strawberries because it was our honeymoon (actually our mini moon). Although the room was lovely, I am not sure I would have been ... happy paying so much for it - I am glad we got it free with air miles. Next time I wouldn't stay so close to Times Square. All in all, lovely hotel. Amazing concierge!!! read hotel review
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Glenn
Very nice hotel, amazing concierge, lack of wow
  • Hotel not recommended
  • Couples
  • City break
  • May 2014
I stayed in this hotel with my Husband for our minimoon. We were lucky enough to get the hotel free due to his regular hotel stays in a hotel of the same chain so had a lot of hotel points. The hotel was beautiful, the staff were great, but honestly, we were personally expecting a little more. The hotel charges a decent price (but then again, most in NYC do) but it really lacked that wow factor for us personally. My Husband had stayed in the same hotel in Westminster in London, and swears that it is one of the ... best hotels he has ever stayed in and so we were expecting something of the same level. Not complaints from us on this hotel though. The concierges here are amazing and they sorted everything out for us and got us some amazing dinner reservations. The location is great if you want to be close to Times Square, but personally, we would probably stay somewhere else next time which was a little more authentic and a little less touristy. One amazing thing about this place is that they found out it was our mini moon and they delivered a free bottle of Prosecco and chocolate covered strawberries to our room which were delicious! The hotel was great, but given the money it would have cost us to stay there, we would probably spend it staying somewhere else next time read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    4.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    5.7
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Aswin
Excellent hotel. Above Shake Shack!
  • Recommended hotel
  • Singles
  • Business trip
  • May 2014
Excellent hotel. Clean and well maintained. The rooms were big and very comfortable for New York standards. Will definitely pick this place again if I am in town. Right on top of Shake Shack as well - can't beat that, can you? read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.0
    Variety of food and drinks
    4.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
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