Hotel Sol Rio De Luna y Mares(4 stars)

Crta. De Guardalavaca 7 Playa Esmeralda View on map

Average rating

83 hotel reviews

    Rating by categories

  • Hotel in general
    4.8
  • Room
    5.0
  • Service
    5.4
  • Location
    4.7
  • Food and Drinks
    4.9
  • Sport & entertain
    5.2
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39 hotel reviews for undefined sorted by travel date
Katarina
The best people and beach
  • Recommended hotel
  • Families
  • Beach holiday
  • April 2014
Nice clean hotel. Two buildings 2 pools. Direct beach position. read hotel review
  • Room
    6.0

    With a3yera old daughter no problem. Fridge, Tv, balcony, sea view.

  • Gastronomy
    6.0

    Lot of restaurants and variation.

  • Service
    6.0

    The best and always smiling people.

  • Sport & Leisure
    6.0

    2 pools. Lot of possibilities. Water sports.

  • Hotel
    6.0

    Nice clean hotel. Two buildings 2 pools. Direct beach position.

  • Location
    6.0

    Private beach. No other hotel or people bothering you. Clean. Renting of boat or water cycle in all inclusive.

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Ralf
I'll be back.
  • Recommended hotel
  • Singles
  • Translated
  • Beach holiday
  • January 2014
The beach was just the best - in the restaurant and at the buffet everyone will find something that is tasty. The staff was friendly and multi-lingual. Every evening entertainment and also during the day something for everyone. read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    4.6
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    5.0
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Jörg
Nice seaside holiday.
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2014
The best part of the hotel, clearly the beach and the staff which was absolutely nice and friendly. %singlelinebreak % The beach is really great and at the neighbor hotel to the right is also snorkelling pleasure. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    5.5
    Quality of the beach
    6.0
    Child care or playground
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    4.5
    Family friendliness
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    4.0
  • Location
    4.6
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    4.0
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Andreas
Lots of light, but also shade.
  • Hotel not recommended
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • October 2013
The hotel consists of the complex mares and the complex Luna. All hauptanlagen (reception, buffet-restaurant, service, and so on.) Are in mares part. From Luna this is a way of up to 10 minutes The hotel has already several times reconditioned, one sees his age to. A grundsanierung would be essential, in particular the air conditioning. However it's all clean, well maintained and okay. The canadians form the largest part of the tourists, followed by british, german and other nations. Throughout all-inclusive, adequate offer also for children. read hotel review
  • Room
    3.0

    We had standard the garden (also nice: on the bay of naranja ). Cleanliness was okay, but we had several roaches. A tip from old-timers; in the bathroom never mind, then they stay in their hide. The rooms are big enough, the furniture but somewhat zusammengetoppelt, sufficiently cloakroom or kleideraufhängen is not. Coffee maker, refrigerator, television (on german only Deutsche Welle, football in the mexican espn channel in spanish), safe, balcony. The rooms are probably already been renovated, but you can see their age. We had two single beds, a mattress was quite worn out. We booked through a room change two rooms, both had a strange smell. My wife got an allergy (possibly air conditioning?).

  • Gastronomy
    3.0

    All-inclusive buffet restaurant: not very varied, but adequate. I had a larger selection of fresh fruit, vegetables, salad desired (in a tropical country i expect more than melon, papaya and banana. Onions, for example, there was for the first time in the middle of our 2. week, pineapple not). Cuisine is international-canadian, for my taste and boringly spiced. The à-la-carte restaurants (three of four visited, only two per week bookable) are ok. Tips were gladly taken (of which lives the staff for the most part), but not expected. Also without tips there were super friendly service.

  • Service
    6.0

    Major advantage is the really honest and friendly friendliness of the entire staff! Hence the many regular guests in the hotel, which therefore very comfortable. The staff spoke enough english, some also german (especially at the reception). Daily room cleaning. Children are (not in the nebensaison) in the mini-club. Doctor daily mornings as, otherwise a krankneschwester, the medicines can be spent on.

  • Sport & Leisure
    6.0

    Entertainment: if you want to take part, with. But never intrusive. Standard sports activities (beach volleyball, air gun, water polo, but also dance course). On the beach, free kayaks, pedal boats, windsurfers ausgeliehne will, also catamaran skippered. The beach is great: a long wide sandy beach, the public is, but due to the location only on the weekend from some cubans attended. Couches in vain, and all were always in order. Because of the width of the beach, the guests were well spread out and if desired one finds also always under trees or umbrellas a shady spot. White sand, in the heat not too hot! The water is very nice, clean (sometimes a bit of seaweed), further outside can snorkeling are, not completely flat but also with small children do-able.

  • Hotel
    4.0

    The hotel consists of the complex mares and the complex Luna. All hauptanlagen (reception, buffet-restaurant, service, and so on.) Are in mares part. From Luna this is a way of up to 10 minutes The hotel has already several times reconditioned, one sees his age to. A grundsanierung would be essential, in particular the air conditioning. However it's all clean, well maintained and okay. The canadians form the largest part of the tourists, followed by british, german and other nations. Throughout all-inclusive, adequate offer also for children.

  • Location
    5.0

    The hotel is situated on a really beautiful sandy beach, about 60 kn from the airport holguin. After guardalavaca it was about 4 kilometer, except for another hotel in the neighborhood nothing (no shops, bars, restaurants...) To find. It runs once a daily bus to holguin and back, in the morning also several ofener hop-on, hop-off bus to guardalavaca, the other hotels in the area starts. Some small shops in the hotel.

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Manfred
Cuba the 3. combined with local flair.
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • October 2013
We were now the 3. the mares, as always very satisfied. We had the 3 time on e-mail request the same room. For regular guests, very hard, as well as for all other guests. Which i still have to complain about, the fruit and salads at the buffet. Otherwise the buffet mostly on Canada and England laid out, but something finds to everyone for itself. It is, if you fresh fish or meat like, to the live grill's and a little fresh can. I preferred to the grillmeistern to say, mach me anything from fresh fish or meat, prawns etc. ... The delight of the employees was very large and my pleasure over the successful plates as well. Side dishes there was enough. Highly recommended is the small beach bar La Nina, we have these for lunch as well as made. On the menu standards such as burgers, etc. Ask for fresh fish and don't let yourself a bit of their own. The chefs are magicians and do it with love. Thanks it with a little tip, not every day. Especially the chefs even personally praise. One sees only in happy faces. The standard staff immediately gave us recognized and now i must shift to other nationalities. If you are not canadians like, you have options to argue. The staff of these so badly treated and the staff must defend, so what we have done and it was again the next day from the staff thanked. I have certainly not prejudice against other nationalities, but in this case Cuba for Canada as Majorca for german. No respect for humanity and the work they do. Warm thanks here to yosumi, Ivan Jose, Katy, praxides, rubisel and many more. The lobby is beautifully arranged, as well as the gardens with its always hard working gardeners also times over a beer there. The rooms are dated but very functional and spacious. The bathrooms were partly renovated and everything was clean and was to our best contentment. The beach was for us the absolute insanity. Over a few stages one arrives directly there and it is always clean and tidy. He is the only mares and Luna use it. On the weekends it can be a few locals there, otherwise it is only for the hotel and thought the outside not accessable. If you want to, i can only a hot tip: ask for Juan the taxi driver, he runs a giftgrünen illuminate chevy Belair bj. 52, the hotel is well-known and reputable. We stayed with him a lot and it is more authentic than over a travel agency the more expensive and impersonal. If it does, tell him greetings from Tina and ben. It will be to remember. It is the Columbus bay from another light show or friends by it on a farm with horse riding etc. Ask at the front desk for him. The hotel itself i give 5 suns because of the above mentioned drawbacks. Not because of the staff or the service. read hotel review
  • Room
    4.0

    The rooms are functional. Clean and with a mini bar. Every day there was a bottle of water in the room and if it was too little just the cleaning staff to address. Tv, coffee maker, air conditioning, enough storage space for clothes.

  • Gastronomy
    4.0

    There was a main restaurant with buffet and some theme restaurants which we did not use.

  • Service
    6.0

    The service i've already described above, very courteous, always friendly and for 2 cuc salary on the day, every about a small tip. With 30 working days are the 60 cuc payday (45 Euro). Complaints are dealt with immediately.

  • Sport & Leisure
    5.0

    There are leisure offers enough, beach disco, catamaran sailing, activities at the pool, beachvolleyball, water polo, umbrellas and enough beach chairs.

  • Hotel
    5.0

    We were now the 3. the mares, as always very satisfied. We had the 3 time on e-mail request the same room. For regular guests, very hard, as well as for all other guests. Which i still have to complain about, the fruit and salads at the buffet. Otherwise the buffet mostly on Canada and England laid out, but something finds to everyone for itself. It is, if you fresh fish or meat like, to the live grill's and a little fresh can. I preferred to the grillmeistern to say, mach me anything from fresh fish or meat, prawns etc.. The delight of the employees was very large and my pleasure over the successful plates as well. Side dishes there was enough. Highly recommended is the small beach bar La Nina, we have these for lunch as well as made. On the menu standards such as burgers, etc. Ask for fresh fish and don't let yourself a bit of their own. The chefs are magicians and do it with love. Thanks it with a little tip, not every day. Especially the chefs even personally praise. One sees only in happy faces. The standard staff immediately gave us recognized and now i must shift to other nationalities. If you are not canadians like, you have options to argue. The staff of these so badly treated and the staff must defend, so what we have done and it was again the next day from the staff thanked. I have certainly not prejudice against other nationalities, but in this case Cuba for Canada as Majorca for german. No respect for humanity and the work they do. Warm thanks here to yosumi, Ivan Jose, Katy, praxides, rubisel and many more. The lobby is beautifully arranged, as well as the gardens with its always hard working gardeners also times over a beer there. The rooms are dated but very functional and spacious. The bathrooms were partly renovated and everything was clean and was to our best contentment. The beach was for us the absolute insanity. Over a few stages one arrives directly there and it is always clean and tidy. He is the only mares and Luna use it. On the weekends it can be a few locals there, otherwise it is only for the hotel and thought the outside not accessable. If you want to, i can only a hot tip: ask for Juan the taxi driver, he runs a giftgrünen illuminate chevy Belair bj. 52, the hotel is well-known and reputable. We stayed with him a lot and it is more authentic than over a travel agency the more expensive and impersonal. If it does, tell him greetings from Tina and ben. It will be to remember. It is the Columbus bay from another light show or friends by it on a farm with horse riding etc. Ask at the front desk for him. The hotel itself i give 5 suns because of the above mentioned drawbacks. Not because of the staff or the service.

  • Location
    5.0

    The location is quite isolated without stores or shopping. You can hear everything in the hotel and the prices are alike as outside. About 60 kilometer away from the airport. Daily buses to holguin or guardelavaca. Carriages are available at any time.

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Uwe,Dörte,Jacky
Fantastic atmosphere
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2013
We felt very comfortable. The natural friendliness of the cubans is contagious. The absolute highlight is the beach! read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.2
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    4.0
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Christoph
Mares super, luna but you should to time avoid!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • May 2013
The hotel is two hotels brought together: The great mares and fixer-upper, or order in renovation of the luna. (renovations will be discreet and done well) The hotel has a nice size, it is however not too big, that you get lost could. The hotel isn't in a new, but a good condition. About the cleaning it does not lack. The cleaning staff were constantly on the legs and on the way. In the ground floor you can still from and to the one or other cockroach find. Wireless internet does not exist, you can cost over hotel-own computers in ... the lobby to the internet, speed for cuban standards: good. Price with 4 cuc per half hour normal. All-inclusive property around the hour snacks and wide selection of drinks. As rumliebhaber i count times only the free rummarken on Havana Club, ron Santiago de Cuba, cubay, santero and mulata. There is also a huge selection of rumlikören. So many german we had never in Cuba in the hotel, guest structure: 50% canadians, many germans, some british, cubans, italians, a few argentine. read hotel review
  • Room
    4.0

    The rooms are pretty huge, the beds are comfortable. The condition of the furniture is neat, but not up to date. The rooms are well equipped: fridge, armchair, table, tv, balcony or terrace, coffee maker, safe and telephone. The baths are quite small, but clean.

  • Gastronomy
    6.0

    Two buffet-style restaurant, four theme restaurants, some snack bars, and restaurants Wide selection of food, excellent quality of the dishes Very good cleanliness in the restaurants, on hygiene great importance is attached. Kitchen style from local to international! Even without giving any tip there is good service, tip improved but it ☺

  • Service
    6.0

    Friendliness of the staff, room cleaning, handling of complaints top! English is consistently discussed, but also a lot of german (for cuban standards: we are not on Majorca)

  • Sport & Leisure
    5.0

    Leisure facilities: Free unmotorisierter water sports: great! Two tennis courts Two pools Sea There was always enough to do! The beach is great, a place you always get. Around a place under a strohschirm however you must fight.

  • Hotel
    5.0

    The hotel is two hotels brought together: The great mares and fixer-upper, or order in renovation of the luna. (renovations will be discreet and done well) The hotel has a nice size, it is however not too big, that you get lost could. The hotel isn't in a new, but a good condition. About the cleaning it does not lack. The cleaning staff were constantly on the legs and on the way. In the ground floor you can still from and to the one or other cockroach find. Wireless internet does not exist, you can cost over hotel-own computers in the lobby to the internet, speed for cuban standards: good. Price with 4 cuc per half hour normal. All-inclusive property : around the hour snacks and wide selection of drinks. As rumliebhaber i count times only the free rummarken on : Havana Club, ron Santiago de Cuba, cubay, santero and mulata. There is also a huge selection of rumlikören. So many german we had never in Cuba in the hotel, guest structure: 50% canadians, many germans, some british, cubans, italians, a few argentine.

  • Location
    5.0

    To the beach one must only the stairs down: the beach at the mares is wonderful, the luna it is rocky and the luxury hotel next door is the beach at the worst. Here you can but the best snorkelling. You can but also as a guest of the luna y mares back. The distance to the airport Frank Pais, holguin is approximately 50 kilometer, the bus, taxi: 1 hour To the next town guardalavaca is 2 kilometer, there, there are practically nothing, what it not in the hotel there is... The following distances to 2., 3. and 4. largest city of cuba: 2. Santiago de Cuba: 200 kilometer, 3 hour drive 3. camagiiey: 250 kilometer, 4 hour drive 4. holguín : 50 kilometer: 1 hour drive Shopping, night life and restaurants outside of the hotel: difficult! Hotel disco weak as in virtually all cuban hotels. 24 - hour bar was well visited until about 1 hours. You get but always something to drink. For excursions the hotel lies cheap!

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Matthias
Ageing...
  • Hotel not recommended
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • May 2013
Maximum 3 stars! The hotel lives off of the location (Playa Esmeralda!) , the good service and the Cuba good quality of the dishes. In the international comparison but not recommended. Hotel is in need of renovation! read hotel review
  • Room
    3.3
    Size of the bathroom
    3.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    4.0
  • Gastronomy
    3.5
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    4.0
  • Service
    3.5
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Leisure
    4.3
    Quality of the beach
    6.0
    Overall condition of the pool area
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    3.0
    Family friendliness
    4.0
    Condition of the Hotel
    2.0
    General cleanliness of the different areas
    3.0
  • Location
    3.4
    Proximity to shopping areas
    2.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    3.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    3.0
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Herbert
Dream beach for active and sun
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • April 2013
Family-friendly all-inclusive -hotel with its own beach, Private atmosphere, Individual needs /wishes are taken into account, License to come back (i have already done so) read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.7
    Quality of the beach
    5.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.4
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Daniel
Family friendly
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • December 2012
We have as a family this holidays booked and were very satisfied. The employees to 99% very friendly also without tips. Food so so everything was fresh and wide choice but with the spices the chefs not sunday Super holiday we will go to this hotel again. read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    4.0
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    5.3
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.5
    Family friendliness
    6.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.5
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Melanie
Really recommendable
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2012
An excellent hotel, in a relaxed beach holiday and also after a couple of days still not get bored. We can only recommend this hotel. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Distance to the beach
    6.0
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Beate
We will be back
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • December 2012
The very well maintained hotel area consists of 2 before about 4 years combined hotels, the quieter 'luna' and the larger 'mares', in the the lobby bar ' 1492 ' is, what 24 hours was open. The complex looks on the pictures very big, is however on foot good and on abbreviations one arrives fast from a to b. The food is all-inclusive and for cuban standards very good. The guests are 6 restaurants and 7 bars available. The age structure is mixed, children were at this time only very few on the complex. The guests are mostly canadians, english ..., italian, spanish, a few german and russian. Binge drinking found no! We have noted, the very lots of guests already several times there were, so shortly before christmas with small gifts for the employees arrived and very easy going and amicable been welcomed, as old friends stop. read hotel review
  • Room
    5.0

    We had a room with beautiful sea view in the ' lunas'. The furniture is not the most modern, but i would like to again and again point out, that we in Cuba are! The room had a mini bar, the refilled daily was. A coffee maker, iron and ironing board were available and worked. The balcony was large, the air conditioning new. The room was big, also the beds. On the tv you can a german program welcome. The bathroom was large and clean, warm water always available.

  • Gastronomy
    5.0

    There are 7 bars: Aqua bar 'la noa' of 10:00 until 18:00 o'clock Lobby bar '1492 ' 24 hours Bar ' La Nina ' from 10:00 until 18:00 o'clock Bar 'carabela' of 10:00 until 18:00 o'clock Lobby bar 'dorado' of 18:00 until 22:00 o'clock Bar 'la pinta' of 10:00 until 18:00 o'clock open 6 restaurants: ' Colon ' buffet Breakfast from 7.30-9:30 hours Lunch from 12,30-14:30 hours Dinner from 18,30-21:30 hours The food at the buffet is so varied, just something for everyone. On the eating habits of the various nationalities is received, bet you are unable to try everything? With vorbestellung you can in the restaurants ' Le bistrot ' french restaurant ' Carabela ' mexican restaurant ' Santa Maria ' italian restaurant ' Romantica ' romantic cuisine at the beach eat. From 12:00 until 15:00 o'clock is the 'snack lunch' open and Forever hungry 24 hours long the snack bar 'galileo'. We can all restaurants with 'good' to 'very good' rate. Never forget, we are in Cuba, where still economy scarcity and the majority were must be imported! The quality and selection a drink is good, also the cleanliness The atmosphere in the specialty restaurants is very nice, trying hard even if not always everything is like in France, Mexico or Italy. But where do we know? Finally was none from the staff to visit these countries, which hopefully will soon change!

  • Service
    6.0

    The entire staff was very attentive and friendly. The tour guide with its german to understand. On the complex but mostly english spoken, from the security to the gardener, which surprised us a lot. Bed and rooms were always clean, the room maid surprised daily on the new with folded works of art from towels and blankets. Tip is distinguished way! Gladly taken, but not 'forced.' At any time of the day drew a smile the faces of the staff. On every wish and complaints were promptly reacted to. To the tips i would like to say, that this for example the bar staff in a joint cash is given, which also those who receive, which in the background and for the guest not visible, their work, as the kitchen staff for example this is the line thus given.

  • Sport & Leisure
    5.0

    The entertainment was good and not intrusive. Disco gave it to each evening, however by us was not visited. The pool was really clean, chairs abundant and did not with towels are reserved, not at the beach! There were showers and toilets at the beach, also sufficiently sun screens and trees as a shading device. You can diving, deep sea fishing, catamaran and boating, as well as many more. By the way, the wasserballett in the evening is worth seeing!

  • Hotel
    5.0

    The very well maintained hotel area consists of 2 before about 4 years combined hotels, the quieter 'luna' and the larger 'mares', in the the lobby bar ' 1492 ' is, what 24 hours was open. The complex looks on the pictures very big, is however on foot good and on abbreviations one arrives fast from a to b. The food is all-inclusive and for cuban standards very good. The guests are 6 restaurants and 7 bars available. The age structure is mixed, children were at this time only very few on the complex. The guests are mostly canadians, english, italian, spanish, a few german and russian. Binge drinking found no! We have noted, the very lots of guests already several times there were, so shortly before christmas with small gifts for the employees arrived and very easy going and amicable been welcomed, as old friends stop.

  • Location
    5.0

    The beach is just a few meters on foot away, but it was at the time because of the weather not very clean, it rained almost daily and the sea was very rough. Additionaly were not all damage from the hurricane ' Sandy ' eliminated, but you was very tried. The distance to the airport holguin was a bit less than an hour. In front of the hotel are taxis (state, as well as private oltimer ) available, furthermore a small bimmelbahn, a double-decker bus and horse-drawn carriages. The city guardalavaca is about 5 kilometers away, but apart from a small market, it mostly souvenirs to buy is not lots to offer. There are some shops, where you but for our standards hardly can buy something. Excursions to Havanna ( 2 day trip), to santiago and a cigar factory in holguin offered. Worth seeing is the small fishing village gibara. Jeep safaris in the area are also offered. In the vicinity of the hotel there was a small for example rethymnon was more worth seeing natural park, from whose hills an excellent view on the beach of the hotel has. The park is home to much for botanists. In the opposite direction is a lagoon. Beware mosquitos in the nature park, in the hotel however, no! The location of the hotel is rather quiet, not too high expectations.

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Gertraud
The crowning conclusion of an interesting rundrei
  • Recommended hotel
  • Friends
  • Translated
  • Beach holiday
  • November 2012
Egg A huge complex with 8 blocks, long ways, if you in the remote blocks lives, but a pleasant designated bathing resort with its own beach. There were despite november several families with children. But thanks to the entertainment you hardly notice. Speisasaal was for the quantity of people too small read hotel review
  • Room
    5.0

    The rooms are already a bit shabby but all with balcony or terrace, and mostly with a view of the sea. When the initial assigned room pleased - as ground level-i will be charged a somewhat remotely from the main building, but very quiet room and the 5 days felt good. Especially nice i found the creativity of the cleaning staff, which daily from the towels figures and this on the beds trappiert have.

  • Gastronomy
    6.0

    The buffet was excellent and very varied for cuban standards. There are also 4 theme restaurants, of which one 2 per week visit. You can speak french, italian, mexican and romantic food and i was very pleasant surprised and more than expected received. The food was there excellent and in the all inclusive offer included. Big compliment. Also all drinks were included

  • Service
    6.0

    As everywhere on Cuba very friendly staff. One speaks almost everywhere english to spanish mother tongue. Everywhere there was very clean, although the rooms a bit desolat was. But since in december probably the main season begins, was still efficient with the renovation.

  • Sport & Leisure
    6.0

    2 large pools and the sea outside the 'doorstep' should for swimming and bathing are. The entertainment was from the guests pusillanimous taken into account, but it is at this time probably normal, because the average age of the guests rather upscale was.

  • Hotel
    5.0

    Egg A huge complex with 8 blocks, long ways, if you in the remote blocks lives, but a pleasant designated bathing resort with its own beach. There were despite november several families with children. But thanks to the entertainment you hardly notice. Speisasaal was for the quantity of people too small

  • Location
    3.0

    There is absolutely nothing. The hotel is alone at the beach from the atlantic ocean, but the hotel offers everything, what you for a beach vacation need, except for a place. I was with a travel's group across Cuba traveled and we could 5 days the warm weather and the sea and therefore the visit complete.

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Armin
Nice hotel for relaxing vacation!
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • November 2012
Lots of dishes in the main restaurant were for our taste too scanty seasoning. Seasoning not always possible. The 4 theme restaurants were good to very good (ambiene and quality). This however, you can only 3 times per week free book and you should on time reserve. All valuables definitely in the free safe locks: we were given a cell phone stolen. Your own fault! If the sea rough waters very many aquatic plants to the beach and the swim logically also in the water. Condition is somewhat limited. But there is a rollkommando, that the beach sauberhält. Composition of ... the guests: circa 80% canadians the rest from Europa. Russians only very few, which are also behaved civilized. Complaints were quickly and competent edit: a battered mattress during the day replaced and the front desk inquired in the late afternoon call, whether now all to our tastes would be. We would go there again. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    5.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.7
    Quality of the beach
    4.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    4.8
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    4.0
  • Location
    2.8
    Proximity to shopping areas
    1.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    3.0
    Restaurants & bars in the area
    1.0
    Other leisure activities available
    3.0
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Julia
Really beautiful plant with dream beach
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • November 2012
The hotel consists of 2 hotels and is in a very good condition, everything is very well-kept and nicely arranged. Really a outstandingly beautiful area. There are 2 pools, several bars, of which the whole day open and at the pool the snack bar also 24 hours open. A spa area with jacuzzi, fitness room, there were also, here you can for a fee a massage. read hotel review
  • Room
    6.0

    The size is great, you have sufficient space, also in the bathroom. Everything was clean and bed is very comfortable. Balcony is also large enough, with 2 chairs. Tv is small, but enough. There is even a radio-cd player, and an ironing board. Kettle for coffee and tea and every day there was a large bottle of water. Rooms pleased us very well. The shower gel and shampoo in the bathroom was, smelled great and was free, really great! The towels were so nice from the cleaning lady folded.

  • Gastronomy
    6.0

    The buffet restaurant has afternoons and evenings open, there was something for everyone, was diverse and everything delicious. Pasta you could always after desire let, fish and meat as well, there was a lot to choose from, salmon, prawns, octopus, beef, pork, turkey. Really great! There was also as a dessert crepe with bananas flambe, delicious! In one week you can 2 times in the theme restaurants, here there were mexican, italian, beach restaurant and a frenchman. The frenchman is really super, since wärenn we love to go back, entrecote very tasty and the cakes as a dessert was great! The at the beach was okay, but i would not again book, then the mexican restaurant, which was supposed to be according to the statement from other vacationers also good. Otherwise was the pizza at the pool bar really good, just as the sandwich and burgers, at the beach bar as well, really hefty good burgers and the fries tasted also. So if you didn't grow with so wide choice and delicious food, you could probably good knowledge ☺

  • Service
    6.0

    Since i can't complain, everybody was friendly, courteous and had good english and even german. One had almost never long wait for anything, also cleared quickly. Especially in the beach bar the operations were very pleasant and accommodating.

  • Sport & Leisure
    5.0

    The two pools are nicely laid out and you can swim, in the larger there were also a pool bar with good cocktails, great too! Otherwise there was the gym, Midget Golf, at the beach you could archery, water aerobics i believe it would also offered and water polo, a board next to the restaurant has always shown, what there was. There were some, will not boring.

  • Hotel
    5.0

    The hotel consists of 2 hotels and is in a very good condition, everything is very well-kept and nicely arranged. Really a outstandingly beautiful area. There are 2 pools, several bars, of which the whole day open and at the pool the snack bar also 24 hours open. A spa area with jacuzzi, fitness room, there were also, here you can for a fee a massage.

  • Location
    4.0

    It lies directly at the beach, you need some hotel split a couple of minutes now, from the other one is in 2 minutes at the beach. The way there is however through the nicely arranged area and therefore does not. We have no more than 3 minutes to the beach and pool chairs there are a lot of, the beach boys bring a and clean. Beach is beautiful, it is like in the picture book there! Unfortunately guardalava a piece of away, you can with the taxi now, we did not make however. There the complex so large and all-inclusive, you could use the offer and above all the great beach, the so is white and fine. There around the hotel only other plants are, i only stars, since you always taxi or bike, scooter needs, around out.

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Barbara
Completely contented
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2012
We felt comfortable all around. Very good service and very good value for money. The hotel is quite large, but one never the feeling in a betteinburg. A lot of green and above all when you a room in the rear area, so with the higher numbers, one can beautiful, calm days of holiday to spend. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.8
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.2
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    4.0
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Fabi
Really recommendable!
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • November 2012
We have only a round trip and the last few days in the hotel relaxed. We were very satisfied with the hotel! The staff were always nice and helpful, the food was great ( especially if you fish and meeresfrüchtr is...) But the best about the hotel is the beach! We had unfortunately somewhat bad luck, as the storm sandy shortly before was there and everything was a bit harried has and the beach full algenwar. The hotel was but much endeavor everything fast to eliminate. Altogether the perfect financial statements for our vacation and really recommendable! read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Distance to the beach
    6.0
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Isabel
Hasta presto Cuba!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2012
After a round trip and other 5-partly also langzeiturlaube -in Varadero we had to determine that the Ballermann atmosphere always worse. Depending on the season meeting hordenweise young canadians without etiquette in Varadero a, get drunk from the morning until the evening and drag chanting and screaming through the resorts - at night as well! Therefore decided we us this time for this hotel in guardalavaca and we in this field were also not disappointed. All the Cuba for the first time book should be aware that you are in a country which for over 50 years due to ... its policy with a questionable embargo of the americansis being punished in 4 stars hotel no top infrastructure, such as in other countries expect can. The cubans gave themselves large trouble but often lack the material to a forthcoming repair or a foodstuff, like for instance parmesan cheese for the pasta is suddenly not available anymore and stop by gouda or something else replaced. So, if you don't qualify or a wink can (or wants), should not to Cuba travel, however rather in the dom. Republic or to Mexico. Now to the rating the hotel was 20 years ago built as well as the arrival at reception also just looks. Everything is a bit dated but in relatively good condition and very clean. The guests came mainly as at all in Cuba- mostly from Canada. Also british, germans and a few russians and Poland were there. We appreciated particularly all in this hotel very decent, correct andjust normalbehaved. The weather was excellent, it rained only 2 times and night. The extreme heat but we did, especially in the evening where it was windless, a little and we will probably never more in september in this region travel. read hotel review
  • Room
    6.0

    We were in the luna and had a large, quiet room with a wonderful sea view and comfortable bed. Although a bit dated, it was for cuban standards a beautiful room. Everything was clean held also the towels were immaculate virgin, which in Cuba is not self-evident, because it sometimes of detergent is missing

  • Gastronomy
    5.0

    Of all our Cuba stays we have in this hotel best eaten. We had never such a big and delicious choice at the breakfast, even freshly squeezed orange juice was offered. In the main restaurant you could different fish or meat directly from a chef grillieren or otherwise at the buffet serve. The fries were crispy delicious and even hot ! The vegetables were frozen or from the can. Fresh vegetables if you in cuban hotels actually in vain. On the one hand, the agriculture of the government for years neglected and farmers have to harvest the state deliver. On the other hand, because of the embargo should not agri machinery or about fertilizer available. On land you can observe well as the farmers still today with ox and plow the earth belabour must. At the nice beach bar there were simple dishes, however, one day the top and on the other a flop. We stayed at the french restaurant very delicious and in the italian it was just the opposite, the pasta was everything but italian and the meat practically inedible.

  • Service
    6.0

    The staff are friendly and very the guests right to make. Complaints are taken into account and immediately dealt with. We wanted after 2 nights the room change, because the construction of the pool luna started and large construction noise caused. That was not a problem at all and ma gave us even a more beautiful room. Wether at the front desk also they speak german i can't say since our main language is french and this because of the many canadians from quebec in Cuba almost everywhere spoken. In the main restaurant was in the 2. week the staff apparently diminished which for the waiters noticeable.

  • Sport & Leisure
    4.0

    In this hotel the pool fans   in my opinion a bit disappointed be you can really not of a pool area, like in other hotels in Cuba usual, speak. Both are not very largely and rather dated. The luna has just repartiert and was closed. The tiles in the pool area the mares are old, partly broken and uneven. But were the chairs by the pool top, however from 7 o'clock with baderüchern reserved... The evening entertainment was somewhat amateurish and rather boring. However, this is understandable if one considers that this area toursmusmäßig not with Varadero comparable where of course the best artists and entertainers produce.

  • Hotel
    5.0

    After a round trip and other 5-partly also langzeiturlaube -in Varadero we had to determine that the Ballermann atmosphere always worse. Depending on the season meeting hordenweise young canadians without etiquette in Varadero a,, get drunk from the morning until the evening and drag chanting and screaming through the resorts - at night as well ! Therefore decided we us this time for this hotel in guardalavaca and we in this field were also not disappointed. All the Cuba for the first time book should be aware that you are in a country which for over 50 years due to its policy with a questionable embargo of the americans  is being punished in 4 stars hotel no top infrastructure, such as in other countries expect can. The cubans gave themselves large trouble but often lack the material to a forthcoming repair or a foodstuff, like for instance parmesan cheese for the pasta is suddenly not available anymore and stop by gouda or something else replaced. So, if you don't qualify or a wink can (or wants), should not to Cuba travel, however rather in the dom. Republic or to Mexico. Now to the rating  : the hotel was 20 years ago built as well as the arrival at reception also just looks. Everything is a bit dated but in relatively good condition and very clean. The guests came mainly as at all in Cuba- mostly from Canada. Also british, germans and a few russians and Poland were there. We appreciated particularly all in this hotel very decent, correct and just normal behaved. The weather was excellent, it rained only 2 times and night. The extreme heat but we did, especially in the evening where it was windless,, a little and we will probably never more in september in this region travel.

  • Location
    6.0

    The hotel is out of the way and quiet, approximately 5 kilometers from the small town of guardalavaca where there is nothing to see. The beach is the best we in Cuba ever had, although nothing special large for long walks, but white sand, 29 degrees warm crystal-clear water without algae, palm trees and shaded areas. Not at all comparable to the adjacent hotel Rio de oro the beach small and rocky. Beach chairs can, wonders. Not with towels are reserved because they are not free to verfügeng, but an employee takes you personally on arrival of the guests and clears you leave as soon as you the beach leaves but the uncomfortable white plastic urgently through fabric covered as you by the pool are available be replaced.

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Marc
Good location on a dream beach
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • August 2012
We stayed at the mares accommodated, which larger and a bit more hectic than the luna. But in fact, it is right, you can all furnishings the two hotelteile use. Our room was ok, about 20 square meters. That looks great and balcony. Daily the mini bar free refreshed. All this is really all inclusive. Tip is with the staff of course gladly seen, and improves the already attentive service. As everywhere on Cuba the selection and the quality of the food to be desired. We were before already times in Varadero and found this hotel in this respect a ... bit better. Recommend the freshly grilled food. Also the à la carte restaurant (included in the price, however to reserve) are partly ok. The italians i would avoid, the frenchman is much better. The restaurant by the beach is in the evening very romantic. Every evening there was a moderate entertainment. The pools are rather small and plain. They have both a water bar. The highlight was certainly the never full, fantastic beach. One of the most beautiful the world. Now must locals as well to the beach, but rather nicely as disturbing. The much-scolded canadians there are, but also these know as to behave as all other also. A real downside is the very remote location. Hilgiun is quite far and hardly worth it a visit. Other localities or shopping or restaurants nearby there is practically not. The only thing, that to do, excursions. Nearby returns a delphinstation. A highly recommended trip leads to the former private island of batista. If you not only in the sun wants to be, a longer vacation here so boring. read hotel review
  • Room
    4.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    5.3
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    3.0
    Proximity to shopping areas
    1.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    2.0
    Restaurants & bars in the area
    1.0
    Other leisure activities available
    5.0
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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Daniela & Michael
Extensive lovely area, room worn out \u2639 archived
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • June 2012
Good hotel for beach vacation, the beach and the sea are great, the only negative we have the old, worn furniture felt. For Cuban standards the hotel is / room reasonable. The extensive complex ( originally 2 hotels) is nicely designed. In the Hotel Luna it is clearly quiet as in the main hotel mares (there is the entertainment) - however the way to the dining room to as this in the mares is. There are 2 pools, drinks one receives at different bars around the hour. read hotel review
  • Room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    2.0
    Size of the room
    4.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    4.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.3
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    6.0
  • Location
    4.0
    Proximity to shopping areas
    3.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    4.0
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