Hotel Riu Palace Riviera Maya(5 stars)

Av. Xaman-Ha Manzana 9 lote 1, Playacar 77710  Playa del Carmen View on map

Average rating

149 hotel reviews

    Rating by categories

  • Hotel in general
    5.5
  • Room
    5.4
  • Service
    5.6
  • Location
    5.6
  • Food and Drinks
    5.6
  • Sport & entertain
    5.1
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57 hotel reviews for undefined sorted by travel date
Thilo & Sabine
Wonderful hotel.
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • January 2014
We are already much traveled, but this hotel was the best, which we experienced so far. It tuned simply everything - friendly, attentive staff, great beach, clean, nice rooms and a fantastic buffet with delicious food and drink. The closer to the street-facing rooms with a garden view are due to strong noise because of the air conditioning of the neighboring hotel not recommended. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.5
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
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Ursula
2014 definitely again.
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • October 2013
We were already 2. time in this hotel and were once again very satisfied. We were already often in the RIU Yucatan and also in the RIU Tequilla but the Riviera Maya is really still a corner better. Check-in without any problem. Condition and cleanliness without the slightest complaint. With the tourist structure more care should be taken, that no nationality much outweighs. Most pleasant we feel always a colorful bemischtes guests. read hotel review
  • Room
    4.0

    Room very spacious. Bathroom with bathtub with whirlpool jets, double sink very spacious. Room and bathroom were cleaned daily and were very clean. Minibar, coffee maker, alcohol dispenser, ironing board, iron, safe, everything there. Only after prolonged rainy season the moderige smell in the room was unpleasant. But if the air conditioning turned on remained, it got better

  • Gastronomy
    5.0

    Quality of the food was very good and plentiful. We were disappointed with the steakhouse. We could also from the cleanliness of a kitchen tour convince. It was missing after the meal only a good espresso. You but at the Riu-Yucatan after a small walk, meet.

  • Service
    6.0

    The service was really very good. Friendliness is the mexicans in the blood. Foreign languages: english was understood everywhere, sometimes also german. With a few words in spanish or italian it was easier. Value: doctor was available in the hotel and in our opinion also competent. Many thanks also to Lidia, the service in the main restaurant.

  • Sport & Leisure
    4.0

    You could work sportily both on the beach and in the fitness room. We were not in the pool - with such a beautiful beach!

  • Hotel
    6.0

    We were already 2. time in this hotel and were once again very satisfied. We were already often in the RIU Yucatan and also in the RIU Tequilla but the Riviera Maya is really still a corner better. Check-in without any problem. Condition and cleanliness without the slightest complaint. With the tourist structure more care should be taken, that no nationality much outweighs. Most pleasant we feel always a colorful bemischtes guests.

  • Location
    6.0

    Directly on the beautiful beach. Always shade always enough pool chairs and hammocks available. Transfer about 1 hour. Excursions could be in Yucatan most on your own with a rental car. Also with the public bus or the so-called collektivos you can for example to Cancun or Tulum drive. Is much cheaper and always interesting

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Martina
Paradise on Earth
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2013
This was my 4th vacation to Playacar/Playa del Carmen and was the best vacation ever. The facilities at the hotel were excellent for all ages. Having 2 teenage children to occupy is hard but the hotel staff and sports entertainers were top class every minute of every day. They smile all day long and its no wonder working at this hotel as it is simply all you could want from an idyllic beach location. The quality of the food, even in the buffet restaurants was excellent but the speciality restaurants were divine, especially Chillis and Krystal which were the best. ... Micheline star quality. I want to return here again and again. read hotel review
  • Room
    6.0

    Comfy quiet and exceptionally cool and clean. Decor is little dated but does not affect overall 5* rsting. Maids were best in the world..... so friendly and couteous

  • Gastronomy
    6.0

    Wow.... is all that describes the quality and abundance of the food and FREE CHAMPAGNE AND 24HR ROOM SERVICE

  • Service
    6.0

    Nothing was too much trouble... staff were all excellent! 5*

  • Sport & Leisure
    6.0

    Quiet, noisy or fun.... it has room for everyones preference. Sun beds in abundance you never have problems finding free beds :-) marvellous facilility.

  • Hotel
    6.0

    This was my 4th vacation to Playacar/Playa del Carmen and was the best vacation ever. The facilities at the hotel were excellent for all ages. Having 2 teenage children to occupy is hard but the hotel staff and sports entertainers were top class every minute of every day. They smile all day long and its no wonder working at this hotel as it is simply all you could want from an idyllic beach location. The quality of the food, even in the buffet restaurants was excellent but the speciality restaurants were divine, especially Chillis and Krystal which were the best. Micheline star quality... I want to return here again and again.

  • Location
    6.0

    Beach is one of the best anywhere in the world I have been... gorgeous!!!

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Patrick
Dream holiday with luxury and great experiences.
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • July 2013
We spent 2 weeks in this truly luxurious hotel in playacar /Playa del Carmen (4 days break through a small trip through yucatán ). It is one of 6 Riu hotels. The hotel deserves its 5 stars, even though it only thing is, which not updated. It is colonial style, this fits but as we find better in this area than the modern decor of the sister hotel. But that is matter of taste. The hotel leaves nothing to be desired. There is a very touristenfreundliche atmosphere (as in all of Mexico). The majority of tourists are american. These are ... mainly in the pool and cocktails - you get used to them, it is no comparison to the european hotels often antreffbaren russian and english partysäufern. It is in this hotel very good. read hotel review
  • Room
    5.0

    As already mentioned: room still in the colonial style (modernisation of the side of Riu but planned). Still everything was very clean and spacious, the rooms were a bit badly soundproofed. The minibar was daily refilled every day, there was a private all inclusive Tequila- faucets ;-) balcony very clean, dw tv, wi-fi access free everywhere.

  • Gastronomy
    6.0

    The main restaurant is in buffet form both breakfast and dinner. There is something for everyone here, the food is fresh, well seasoned and leaves nothing to be desired. Moreover, there were theme restaurants such as the chilli steak house, agave - Mexico or krystal. For this one must a day before book. There are menus ordered, the food the buffet-style restaurant again a great beat. You should definitely try it. Very more delicious and a culinary experience.

  • Service
    6.0

    The service in the hotel was extra great. There are 6 restaurants, some you have to the day before book. Everywhere, the mexican very friendly and welcome always with 'welcome in our country' or 'welcome to our restaurant' also in the room are daily changed towels, made properly clean, mandatory figures crafts. With problems the reception answer and it will be taken care of immediately. Also here, one was constantly asked, whether one also satisfied with the room was. Also at the beach we were served can, if one it uses all half hour a new cocktail orders leave.

  • Sport & Leisure
    5.0

    There are sport possibilities at the beach: kayak, canoe, mini - catamaran (all-inclusive) or jet skiing (5 5 $). In the proximity there is a very small reef where you could go snorkelling (for beginners). In addition there is a fitness and spa area in the hotel. The animation team also offers much aerobics and aqua aerobics by the pool. The pool area is also very clean, but we rarely used, because of the beach for a much nicer, and the american tourist rather the whole time the pool use. Here also mainly the sometimes for europeans slightly annoying-style animation program takes place. The americans but so what...

  • Hotel
    6.0

    We spent 2 weeks in this truly luxurious hotel in playacar /Playa del Carmen (4 days break through a small trip through yucatán ). It is one of 6 Riu hotels. The hotel deserves its 5 stars, even though it only thing is, which not updated. It is colonial style, this fits but as we find better in this area than the modern decor of the sister hotel. But that is matter of taste. The hotel leaves nothing to be desired. There is a very touristenfreundliche atmosphere (as in all of Mexico). The majority of tourists are american. These are mainly in the pool and cocktails - you get used to them, it is no comparison to the european hotels often antreffbaren russian and english partysäufern. It is in this hotel very good.

  • Location
    6.0

    The hotel is a bit outside Playa del Carmen (approximately 1 hour from Cancun away) in nobelstadtteil playacar. Outside of the hotel there is a small shopping mall. After Playa del Carmen one runs about 20 minutes at the beach. Here can be intensively on the 5th avenue shopping or the mexican restaurants. The hotel itself is a large sprawling complex with private beach. Nearby there is for night owls a small disco, or you can go in the evening for 70 pesos with taxi to Playa del Carmen. Very good everything to reach.

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Karinabjoern8182
Very nice recovery
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • May 2013
The hotel is very beautiful, great lobby and everything was always clean. In some places it is already getting old. The guests were from the nationality and from the mixed ages, many english and americans. read hotel review
  • Room
    4.0

    The rooms are unfortunately somewhat old, but the size was sufficient and the room was always clean (towels and beds twice daily). The standard rooms have a bath with jacuzzi function and shower curtain, a small coffee maker, one always stocked refrigerator (mini bar with Pepsi, water, beer...) , plasma tv, iron, and a free safe. Everything is available, however, the room renovation. 5* Mexico you just can't 5* Europa compare.

  • Gastronomy
    5.0

    There were several restaurants, in the main restaurant there was buffet, which is after a week already repeats. The other restaurants you have to reserve. The food was really always very good. Kitchen style mixed. There was always much dessert and two schokobrunnen with fruit. At noon you can eat in a good strandrestaurante and with good weather were outside on the beach, hamburgers grilled. Everywhere it was quick with drinks and also at the swim up bar, there are great cocktails! At lunch there were super soft ice cream, but after about a week the machine broken. Food is both in the morning, and in the evening outside. With all-inclusive there is 24 hour room service. But we only once around midnight a small delicious cheesecake ordered, about 3 minutes later brought.

  • Service
    6.0

    The mexicans are incredibly friendly and always a smile in the face. The staff is always very hard. At the reception there is a very competent and helpful german-speaking employees name Mario. The service is very good. There is also a pharmacy on the doorstep.

  • Sport & Leisure
    5.0

    Very beautiful large pool plant with a great swim up bar. A renovation would be in some places but can still be recommended. There are beach chairs sufficiently, as umbrellas are on the beach, the palm trees. Much entertainment wasn't offered. During the day a few sport possibilities as Volleyball, football and water aerobics. On one day the entertainers with lots of guests the beach dancing, it was really great. Basically was missing the variety. In the evening there was always about one hour not especially good show, but does not exist enough seats. A disco does not give it in the hotel, however, the RIU Tequila the free use and where you the all-inclusive offer use. The entertainers also almost every evening after Playa del Carmen into town to celebrate, costs however always some. In case of bad weather a little entertainment inside very recommendable!

  • Hotel
    5.0

    The hotel is very beautiful, great lobby and everything was always clean. In some places it is already getting old. The guests were from the nationality and from the mixed ages, many english and americans.

  • Location
    6.0

    From the airport it was about 1,5 hours by bus. The beach is directly behind the pool. The nice thing is, that you also at the beach served. Around the hotel beach chairs in both directions more hotels. The Riu Palace, which also can be used, is about 10 minutes away on foot. The Riu hotels are however not all next to each other, but there are other hotels in between. To the town it was about 10-15 minutes on foot, you can on the road or at the beach along. There, there are very lots of souvenir shops and brand stores there. For the girls a ' bershka' and 'pull & bear'. In the shops you can only with pesos or credit (with id) are charged. Money you can also change at the hotel. It is worthwhile not money home to change. The rate for pesos is in Germany much worse, the Dollar does not much.

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Alberto & Melanie
We would definitely book again
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • May 2013
The hotel has approximately 400 rooms, it is very clean and in very good condition. Food was top, there were caribbean evenings, mexican, asian and gala evenings and every 2. day international. Plenty of fish. In addition there were 5 specialty restaurants where you had to reserve. Drinks everything original goods. Of the quality, the best which we up to now in a hotel got. Not comparable with the 5 star hotels in Egypt or Turkey. read hotel review
  • Room
    6.0

    A bed, that from two double beds is, small living room and a bathroom with 2 sinks. Shower in the bath tub.

  • Gastronomy
    6.0

    For fish lovers paradise. Wines were also very good.

  • Service
    6.0

    Service was great. The room cleaning also. You could get along with german not too far. You should speak a bit of english or spanish.

  • Sport & Leisure
    0
  • Hotel
    6.0

    The hotel has approximately 400 rooms, it is very clean and in very good condition. Food was top, there were caribbean evenings, mexican, asian and gala evenings and every 2. day international. Plenty of fish. In addition there were 5 specialty restaurants where you had to reserve. Drinks everything original goods. Of the quality, the best which we up to now in a hotel got. Not comparable with the 5 star hotels in Egypt or Turkey.

  • Location
    6.0

    Located on a beautiful beach, where always enough loungers were free. At the pool it was already a bit noisy. For us europeans rather unusual the at the pool bar in the water and smoke. Which did not disturb us however particularly, since we are strandgänger. 20 minutes walk to the town Playa del Carmen, where one shoppen, a drink or just strolling. Very many nice bars and restaurants. Desk are offered in the hotel, we went to Chitchen Itza and a Maya family, occasionally a lunch in a hacienda. In my opinion very long-winded and with 120 Euro per person. Also overpriced.

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Dennis Larissa
Great holiday; gladly again; great hotel
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • May 2013
A really great holiday, all recommended, gladly again; 15 minutes from 5th Avenue away ; all very friendly; also recommended: swimming with whale sharks (may-september) read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.5
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.4
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Benno
Riu Palace Riviera Maya typical Riu Palace brilliant
  • Recommended hotel
  • Singles
  • Translated
  • Beach holiday
  • May 2013
I was in the leitzen 2 years not in a Riu hotel, which i regret and i say in future only only Riu hotels. Because these are all great. For experiments of this kind to me is the holiday to shame. The food was good and very varied. The staff is in the Riu Palace very friendly, and helpful. (as already erwahnt typical Riu.) read hotel review
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.3
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Mariusz
Great beach holiday, fantastic location and staff
  • Recommended hotel
  • Friends
  • Translated
  • Beach holiday
  • May 2013
If you really relax and body and soul 'recharge' wants, you are in the Riviera Maya just right. We are a small 5. group verrelst and could so much soak up the sun. Except for 2 rainy days we had almost always good weather-that is to say, in Mexico 37°+. Here is a strong sun protection asked. The large hotel area was located directly on its own beach, which for erholungstrebende lazy individuals wanting a huge advantage was. White sand beach, turquoise water, palms everywhere and noisy free beach chairs, what more could you ask for. To be highlighted is ... the great staff, the despite a 12-14 hour day always around the welfare of his guests. There were even 2 german speaking staff (front desk). The guest structure was divided on a few einheimische, a few german and very many americans on, the animation and music at the pool very us annoying. This is however bearable, since one has plenty of other options (beach, bar/grill). If someone weddings like, he is here, every day the possibility, a live and in color attending, it is actually every day married. The rooms are good and are cleaned daily- the minibar was always refilled ☺ The food is diverse, very tasty and leaves nothing to be desired. There are 5 theme restaurants, if you're not in the main dining room you want. We have three try (all of which were very good), but due to the unbeatable variety for main back swept. Dares you then from the hotel, you can to a small market stroll, or one of the other Riu Palace hotel visit, where one still more of the native flora and fauna easier (coatis, numerous iguanas, strange mini pigs, or monkeys). The RIU Tequila had its own disco. You even a 15-minute walk to the hotel, you can in the nearby town of hiking, where numerous shopping and shopping possibilities. There are plenty of shops for both sexes, so that nobody annoyed go home must. Excursion possibilities through the travel agent should be used (recommendation here the old mayastätte Tulum !). I can really recommend the hotel, it was a really great vacation, i would be repeated again. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.5
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.7
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Andrea
Mexico a dream will be fullfilled!
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • May 2013
The hotel is a absolute dream! As sunshades on the beach are just palms, but this is absolutely sufficient and there is a real paradise feeling. The beach is snow and genuine caribbean sand, no stones. Only about 15 minutes walk from the hotel along the beach is Playa del Carmen with a nice shopping street. The food is absolutely sufficient and very diversified, next to daily changing theme buffets, there are also still different restaurants. If the two mittagsrestaurants (in each case buffet) not enough, can also at the beach delicious grilled get. A through and through perfect holiday! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Corinna
Riu Palace is not the same everywhere
  • Recommended hotel
  • Friends
  • Translated
  • Proof of booking
  • Beach holiday
  • April 2013
The hotel is very beautiful. Rooms spacious and clean and the hotel well arranged. 24 hours free wireless internet access. In the 1. week there were few europeans and many americans and canadians in the hotel, in the 2. week perhaps half of europeans. Guests here in the Riu Palace not comparable with hotelästen in the Riu Palace in europar. Cheap holiday for americans and accordingly also the guest structure. The hotel is very badly soundproofed and for the americans Playa del Carmen a party zone. Sleep through lautsprechende partygoers and slamming often bother us. read hotel review
  • Room
    5.0

    The rooms were big and decently furnished. The room was in 2 sections divided. In a was a large bed and in the other a couch with a table and television. In the room was the mini bar always filled and, in addition, there were still 4 bottles of alcoholic beverages on a stand, which demand constantly be refilled. The bathroom was large and alright. The toilet however inconvenient location behind the door.

  • Gastronomy
    5.0

    Actually the food was always super and furnished to a high standard. There were also different topic evenings. What we didn't like so much, the theme restaurants were. We stayed in 3 different and it was every time everything but comfortable. It was a meal to the other offers, so that you on time was, because the next essensitzung prepared. Tasty one was it in the theme restaurants the order.

  • Service
    6.0

    The service we had nothing to complain about. The kindness of the mexican we liked. There were also many german speaking waiters. At the front desk almost only english and spanish spoken. The cleaning of the rooms was also reasonable. In the evening often the bed turned down.

  • Sport & Leisure
    4.0

    The pool is in our opinion a complaint of the hotel. From morning sit mainly americans and canadians in the pool with a swim up bar and eat and drink there until evening. It is the pool everything but hygienic. But we anyway the sea (28 °c) preferred. At the beach there are enough loungers, shady palm and some hammocks. The entertainment team was always present and welcoming. However we found the entertainment very on the americans polled. So during the day and in the evening often for example poker and roulette offered and in the evening there was also entertainment games as misterwahl or Michael Jackson Show, but then everyone dancing should, as Michael Jackson. External shows there were few. Another bad thing was that there were many weddings. If a wedding at the beach took place (sometimes 3 times a day) to at the bar probably no music and therefore falling off then activities from.

  • Hotel
    5.0

    The hotel is very beautiful. Rooms spacious and clean and the hotel well arranged. 24 hours free wireless internet access. In the 1. week there were few europeans and many americans and canadians in the hotel, in the 2. week perhaps half of europeans. Guests here in the Riu Palace not comparable with hotelästen in the Riu Palace in europar. Cheap holiday for americans and accordingly also the guest structure. The hotel is very badly soundproofed and for the americans Playa del Carmen a party zone. Sleep through lautsprechende partygoers and slamming often bother us.

  • Location
    6.0

    We the location really enjoyed. The hotel is located in a hotel area with 5 other Riu hotels, all can also be used. In the hotel itself you can also good walking and there were also shopping possibilities. Directly in front of the hotel is the beach and at the hotel a beautiful picnic area with many shady palm trees. Also the place Playa del Carmen is easily reachable by foot. There, there are lots of shops, restaurants and bars. Taxi also no problem.

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Anna
Great hotel which leaves nothing to be desired
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • April 2013
The Riu Palace hotel has about 450 rooms. The condition the hotel is very good and everywhere is deseamed and maintained but that goes without disturbing. Wifi is in the whole hotel free of charge and almost to the beach. While we were there, there were lots of different nationalities, but for god's sake not negative was. Eating and drinking you can around the hour! read hotel review
  • Room
    4.0

    The rooms are clean and tidy however very darkly and very badly soundproofed. The size is good, the beds comfortable. Our air conditioning worked well. We had a balcony to the inner courtyard and nearby the pool area.

  • Gastronomy
    6.0

    The food was varied and more than enough. The buffets are lovingly prepared and nicely decorated. The à la carte restaurant are also great. We were 2011 already times and the food is again much, much better became. Every day there were prawns, salmon, mussels, different sorts of fish and some even have lobster... The dessert was also brilliant ☺

  • Service
    6.0

    The service is bomb! The mexicans are always friendly and to make jokes. Some of them understood a little german, but with english you got better. The cleaning of the rooms took place 2 times a day. Minibar replenishment daily and the zimmerserviceve 24 hours long Reception is sometimes a bit overburdened but also very pleasant. Service also at the beach available. Daily cocktails handed ☺

  • Sport & Leisure
    4.0

    There are plenty of sunbeds at the pool and the beach. Umbrellas by the pool, otherwise donations palms good shade. Showers and toilets in the pool area. Entertainment we during the day not taken into account. It is but a lot was offered. Small point of criticism: every morning loungers by the pool with towels arranged. We personally didn't bother us since we beach lovers are.

  • Hotel
    6.0

    The Riu Palace hotel has about 450 rooms. The condition the hotel is very good and everywhere is deseamed and maintained but that goes without disturbing. Wifi is in the whole hotel free of charge and almost to the beach. While we were there, there were lots of different nationalities, but for god's sake not negative was. Eating and drinking you can around the hour!

  • Location
    6.0

    The hotel is located at beautiful beach of playacar. From here at the beach you can or on the road in around 15 to 20 minutes to the town Playa del Carmen reach. Here there are great shops, bars and restaurants. The airport is approximately 60 minutes away

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Rita
A dream
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • April 2013
Great hotel, that leaves nothing to be desired. In the different restaurants are the dishes excellent. The well maintained complex is a feast for the eyes, the staff attentive and friendly. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.8
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.6
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
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Westendorf
Who this hotel 5 stars?
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • February 2013
A hotel, that americans and canadian visitors gladly booked. For german tourist habituation needy. Very loud by the pool. The food is on american visitors vote. In general everything was very noisy. The entertainer tried with much noise attention to produce. The rooms are poorly soundproofed, the love play the neighbors lovemaking. Also the staff in the morning, not very nervous with the doors to. Somewhere in the floor is always a door shut. The food is always lukewarm and partly frozen. However tried the staff the cold food fast remedy to create. However one has no appetite more, after ... you frozen bitten has. In general has this hotel no 5 stars. I think Riu assigns itself the stars. read hotel review
  • Room
    3.5
    Size of the bathroom
    3.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    1.8
    Atmosphere & furnishings
    2.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    2.0
    Variety of food and drinks
    1.0
  • Service
    3.5
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    2.0
  • Sport & Leisure
    3.3
    Quality of the beach
    4.0
    Overall condition of the pool area
    2.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    3.3
    Family friendliness
    4.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    3.0
  • Location
    4.3
    Proximity to shopping areas
    4.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    4.0
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Kurt
Pleasant badehotel
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2013
Ideal badehotel with excellent service at pool and in the restaurants! Choice of food very good And quality reasonable. Room well, occasionally already again in need of renovation. Manager the reception (very good german-speaking!) Very helpful and friendly. Beach area Should be a little better taken care of and is not five stars worthy. Pool we were very well looked after And served (every 10 minutes after wishes asked!). Wi-fi in the whole hotel free! All together a very pleasant hotel. read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Melanie
Exclusive hotel with excellent gastronomy!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2012
The hotel is very recommendable for all, which attach importance on luxury and good dining and additionaly directly at the beach want to be. The hotel is huge, we have therefore never lots of people at once met. The all-inclusive offer is plenty and good. The condition the hotel is very good and everything is clean. German you but little (what in my opinion abroad not necessary is). To 80% you americans. The rest were tourists from south america, Canada, England, France. There were mainly couples in the hotel. For families i would not recommend, since little for children was ... offered. There would be for example the club hotel RIU Tequila better suitable. It would be couples of all age groups here. Here also everyone from young to old. read hotel review
  • Room
    4.0

    The size of the rooms was completely sufficient. The rooms are not definitely modern-but elegantly furnished. Huge bed, small seating area with a flat screen tv, mini bar, iron, closet, luggage rack, enough big bath with a bath (and unfortunately with shower curtain), coffee maker, telephone, air conditioning, fan, balcony with chairs and tisschen. Even room service it could have been given.

  • Gastronomy
    5.0

    The gastronomy was more than excellent. In buffet there is a large choice. Absolutely great were the theme restaurants. Firstly excellent kitchen and also something else than in the buffet, secondly, more pleasant atmosphere, since no constant running around and there are not so many people, the third one was served. The theme can as often as you want to be visited. There are two essenssitzungen and you have to (in the lobby) reserve. We have the brazilian restaurant, fusion gourmet, steak house and the mexican tested. (our favorite were fusion gourmet and brazilian). Japanese it would still exist. There was also high quality dishes such as Hummer and beef filet. The theme restaurants didn't use, you are really missing is really something. There is also a rich the offer for cocktails, martinis, liquor, long drinks, warm beverages. All original and no to billigfusel! Everything was fresh and tasted good.

  • Service
    5.0

    The waiters was very friendly, attentive and courteous. The plates were immediately cleared away, the beverages constantly refilled and there was even drink service at the beach and at the pool. The languages in the hotel are english and spanish. There is someone german in the hotel, the us 3 times/week in the room called, if everything is okay. The staff pleased over 1-Dollar as a tip. But you get also without a great service. The cleaning of the rooms was cleaned every day and clean and change of towels every day. The mini bar was refilled daily (soft drinks, water, beer, and schnapsspender ). I would Mexico in general not for someone recommend, no english.

  • Sport & Leisure
    4.0

    Daily entertainment program with for instance air rifle shooting, Boccia, horseshoes, bingo, lessons, dance lessons, Volleyball, water polo, etc. The entertainment team is very friendly and not intrusive. You say no is it absolutely okay. There is also the possibility for water sports. A gym and spa is also available. In the RIU Tequila there is a disco. The beach is well-tended. The sun loungers are not in the best condition, but you anyway a towel on it. At the beach is not under umbrellas, but under palms-holiday feeling pur! Every evening there was live music. Daily shows for example dance shows with professional dancers, choice to miss/mister Riu, clowntown, etc. The shows were most recommendable.

  • Hotel
    5.0

    The hotel is very recommendable for all, which attach importance on luxury and good dining and additionaly directly at the beach want to be. The hotel is huge, we have therefore never lots of people at once met. The all-inclusive offer is plenty and good. The condition the hotel is very good and everything is clean. German you but little (what in my opinion abroad not necessary is). To 80% you americans. The rest were tourists from south america, Canada, England, France... There were mainly couples in the hotel. For families i would not recommend, since little for children was offered. There would be for example the club hotel RIU Tequila better suitable. It would be couples of all age groups here. Here also everyone from young to old.

  • Location
    5.0

    The hotel is directly at the white sand beach with beautiful clear türkisen water in the hotel zone of Playa del Carmen. Local you have not. You can the other Riu-hotel free of charge with (drinks, food, etc.). These are comfortable easy to reach on foot. Also a small 'mall' there is about 10 minutes' walk away. Here you find all the souvenirs and knick-knacks (but very expensive!). The transfer to the airport Cancun took approximately 35-40 minutes. In the city center of Playa del Carmen to arrive would probably be a taxi better.

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Edmund
Top hotel
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2012
Top hotel, in accordance with the category specified, very friendly friendly and accommodating staff, the whole day is deseamed! Minus: according to the catalog should be the gentlemen for dinner wear long trousers-was not the case- from the hotel not requested, a shame! read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
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Katharina
Dream holiday in a great hotel 5 stars
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • October 2012
A great hotel with everything the heart desires. For us it was already a luxury holiday, which we so until now has never had. On foot you are about minutes in the small town Playa del Carmen, where it is everything a man or a woman wishes, also lots of small restaurants and bars if you need in all-inclusive. Who still complains here didn't deserve this, is our opinion! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.6
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    6.0
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Mario
Riu Palace Riviera Maya - exceptionally beautiful
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • October 2012
Because the hotel in the last time been extensively rated, I like it with a 'lot' leave. Although I had to honestly say, that it is difficult, because it simply a really beautiful hotel is. Hard to believe, that it only 88% recommendation has. We have in the last few years many five star hotels visited, however we have no hotel seen, which in all areas was very clean, as the Riu Palace Riviera Maya. Both the general cleanliness in the rooms and public areas, as well as in the restaurants were pristine. I can't remember, that I 14 days ... a slightly dirty plates or cutlery seen, everything was spotless. The quality of the meals and drinks are very good. It is completely normal, that in 14 days also sometimes repeatedly. The alternative then the 4 à la carte restaurant, also very recommendable are. The staff are very friendly and helpful and tried, to fulfill every wish. This is very like the a or other tip, even if there is no requirement for great service is. It was our desired, free the room with außenblick against a room with a view of the inside area and partly view of the sea to change. With the move help us of course. Many thanks to nemo from the reception. The audience was to our time a very wide-ranging. 40% americans and the rest of canadians, German, argentinian, English, spanish and so on To the american audience was already everything written. The us americans are mostly only a couple days or a week and partying. However artet not in pure saufveranstaltungen from, but there just sometimes often very funny pool parties. Which you can but also withdraw, by you at the time the beach visited. The advantage about the hotel is the immediate proximity to the beach, so that one constantly between pool and beach could change. Point of criticism for me was the slow wi-fi. You can on the day 90 minutes the ' freehotel wi-fi' benefit, but only in the lobby. To in the room wi-fi welcome, you have to 15 Dollar on the day, then 24 hours internal-front desk. Faster it was however also not. This is for such a hotel today not up-to-date anymore and should probably from December change. But that is already the only point, the I didn't like and no remaining impression left. Tips: If you have the TUI booked, can the tour operator free the internet phone. Thanks to Jan from the TUI, the almost every day 2 times a day in the hotel reachable and with all of our questions (and not only when booking from excursions) available. Excursions you can on the TUI book. ( are a bit more expensive, but also very well organized) However you can also without hesitation for service providers at the beach or the agencies before the hotels or at the shopping centre. As it is a little cheaper but also well organized. However can you not German speaking trip offers, since the largest part of americans are. Riu, we will be back, no question! read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.5
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.8
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.6
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
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Erhard & Sigrid
Deluxe hotel
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • October 2012
Very good food seafood of all kinds animation team led by ricki super drinks trademarks products personalperfekt friendly read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    4.8
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Leisure
    5.8
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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