Radisson Royal Hotel Moscow(5 stars)

2/1 Building 1, Kutuzovsky Prospekt Show map
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Average rating

5.1/6

19 hotel reviews

    Rating by categories

  • Hotel in general
    5.0
  • Room
    5.5
  • Service
    4.4
  • Location
    5.3
  • Food and Drinks
    5.0
  • Sport & entertain
    5.6
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5 hotel reviews in Englishsorted by travel date
Maja
A highlight, but once is enough

  • 4.8 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • March 2013
The building is of course impressive and was one of the hauptgruende for our visit. Cleanliness and condition in our opinion spotless. Our room on the 5. floor had view to the street. It is worthwhile probably, to availability on the side of the river to questions, then is the prospect exciting. Wifi is for check in guests free of charge. Unfortunately does not exist really spaces, where you from the higher floors just the views can. This is then directly with a restaurant or bar visit connected. read more
  • Room
    5.0

    We got an upgrade and therefore a much larger room. The windows leave unfortunately not open, one is for some fresh air the air conditioning rely on. As soon as you from the sensor the minibar is, it is allegedly directly the room calculation will be charged. Caution so. The cleanliness was spotless.

  • Gastronomy
    4.0

    In the restaurant farsi (3. floor, iranian cuisine) we ate very well, found the prices for the claim of the dishes but nevertheless too high. The Mercedes-bar (31. floor) has a brilliant atmosphere and a great view from high up. The beverage prices are high but still acceptable. The restaurant buono (29. floor) also offers a great view and a very comfortable atmosphere. The other restaurants and bars we didn't try. The breakfast was good, however not outstanding. The indoor restaurant on the 2. floor is not too exciting.

  • Service
    4.0

    The service was good, had for us but not a 5-star level. Warmest welcome we felt at the front desk not. No demand for our prior, no note on breakfast times, etc. Departure no demand, as we pleased. The ordered sparkling wine with strawberries, the according to the reception in 5 minutes as should be, came only after an hour and repeated demand.

  • Sport & Entertainment
    6.0

    We enjoyed the royal wellness club visited the 50 meters pool, jacuzzi and hammam enjoyed. Very clean and while we were there also not fully.

  • Hotel
    5.0

    The building is of course impressive and was one of the hauptgruende for our visit. Cleanliness and condition in our opinion spotless. Our room on the 5. floor had view to the street. It is worthwhile probably, to availability on the side of the river to questions, then is the prospect exciting. Wifi is for check in guests free of charge. Unfortunately does not exist really spaces, where you from the higher floors just the views can. This is then directly with a restaurant or bar visit connected.

  • Location
    5.0

    The kiev train station and the metro stations are 10 minutes away on foot. The nearest airport is vnukovo. To city center and arbat with numerous restaurants and shopping possibilities are depending on destination 1-3 metro stations. Directly at the in front of the hotel you can take Radisson cruises on river walk. Very recommendable.

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Uwe
Bad service quality

  • 3.3 / 6

  • Hotel not recommended
  • Families
  • Translated
  • City break
  • December 2012
A really impressive contruction and fantastic renovated, the service quality and the value for money fit in no way for a star hotel. We never really felt welcome. The only thing which the ladies at the reception interested in was, whether the credit a sufficient limit narrative. No smiles, no question, whether we have a good journey or for the return trip, wether all to our tastes was. When we at the front desk a table in the italian restaurant reserve wanted, told us the receptionist a short telefonversuch with, that the line is busy and we ourselves to the ... 29. floor for a resrvation request should go. The go for a 5 star hotel simply not and is also in no way my ideas and requirements, particularly the rates be higher. In the lobby we had to wait for the waitress to pay our coffee waiting, these chatting with the bartender. The hotel staff is clearly not clear, that staff are and the guest in the center of the attention is. And not at all my expectations the appearance of the ladies in the 'royal wellness club'. Also here there was no greeting, no smile, only the stroppy announcement on the first day, my son and i were too late would come, since the club was until 24:00 o'clock open, a inlet after 23:00 o'clock but no more into question is (we simply wanted to swim a few laps). On the next day then (we arrived now rather) the unfriendly message, that children under 14 years not permitted are (we had the hotel especially because of of the pool for my son and it was when booking not told, nor on the first evening to). On 3. evening then the clear message, that i have to hurry would, as you to 23,30 already closing would. Somehow we felt always than requestor and took the behavior of the coworkers very arrogant true. I am very much in top hotels on the way, but this hotel we can't recommend. There is in Moskau quite better alternatives. Only positive exception management and the quality of the Mercedes bar, very friendly, efficient and pleasant. The rooms are generously and elegant furnished, disadvantage here, the windows do not open and you are constantly on the air conditioning rely on. Breakfast buffet was rather average, not on 5 star level. read more
  • Room
    5.0

    Very pleasant comfortable rooms

  • Gastronomy
    4.0

    Definitely fine cuisine in various restaurants

  • Service
    1.0

    A really impressive contruction and fantastic renovated, the service quality and the value for money fit in no way for a star hotel. We never really felt welcome. The only thing which the ladies at the reception interested in was, whether the credit a sufficient limit narrative. No smiles, no question, whether we have a good journey or for the return trip, wether all to our tastes was. When we at the front desk a table in the italian restaurant reserve wanted, told us the receptionist a short telefonversuch with, that the line is busy and we ourselves to the 29. floor for a resrvation request should go. The go for a 5 star hotel simply not and is also in no way my ideas and requirements, particularly the rates be higher. In the lobby we had to wait for the waitress to pay our coffee waiting, these chatting with the bartender. The hotel staff is clearly not clear, that staff are and the guest in the center of the attention is. And not at all my expectations the appearance of the ladies in the 'royal wellness club'. Also here there was no greeting, no smile, only the stroppy announcement on the first day, my son and i were too late would come, since the club was until 24:00 o'clock open, a inlet after 23:00 o'clock but no more into question is (we simply wanted to swim a few laps). On the next day then (we arrived now rather) the unfriendly message, that children under 14 years not permitted are (we had the hotel especially because of of the pool for my son and it was when booking not told, nor on the first evening to). On 3. evening then the clear message, that i have to hurry would, as you to 23,30 already closing would. Somehow we felt always than requestor and took the behavior of the coworkers very arrogant true. I am very much in top hotels on the way, but this hotel we can't recommend. There is in Moskau quite better alternatives. Only positive exception management and the quality of the Mercedes bar, very friendly, efficient and pleasant. The rooms are generously and elegant furnished, disadvantage here, the windows do not open and you are constantly on the air conditioning rely on. Breakfast buffet was rather average, not on 5 star level.

  • Sport & Entertainment
    4.0

    Big pool and good fitness possibilities

  • Hotel
    3.0

    A really impressive contruction and fantastic renovated, the service quality and the value for money fit in no way for a star hotel. We never really felt welcome. The only thing which the ladies at the reception interested in was, whether the credit a sufficient limit narrative. No smiles, no question, whether we have a good journey or for the return trip, wether all to our tastes was. When we at the front desk a table in the italian restaurant reserve wanted, told us the receptionist a short telefonversuch with, that the line is busy and we ourselves to the 29. floor for a resrvation request should go. The go for a 5 star hotel simply not and is also in no way my ideas and requirements, particularly the rates be higher. In the lobby we had to wait for the waitress to pay our coffee waiting, these chatting with the bartender. The hotel staff is clearly not clear, that staff are and the guest in the center of the attention is. And not at all my expectations the appearance of the ladies in the 'royal wellness club'. Also here there was no greeting, no smile, only the stroppy announcement on the first day, my son and i were too late would come, since the club was until 24:00 o'clock open, a inlet after 23:00 o'clock but no more into question is (we simply wanted to swim a few laps). On the next day then (we arrived now rather) the unfriendly message, that children under 14 years not permitted are (we had the hotel especially because of of the pool for my son and it was when booking not told, nor on the first evening to). On 3. evening then the clear message, that i have to hurry would, as you to 23,30 already closing would. Somehow we felt always than requestor and took the behavior of the coworkers very arrogant true. I am very much in top hotels on the way, but this hotel we can't recommend. There is in Moskau quite better alternatives. Only positive exception management and the quality of the Mercedes bar, very friendly, efficient and pleasant. The rooms are generously and elegant furnished, disadvantage here, the windows do not open and you are constantly on the air conditioning rely on. Breakfast buffet was rather average, not on 5 star level.

  • Location
    3.0

    Is somewhat remote, metro in circa 10 minutes away by foot distance

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Dennis
Pure luxury, one of the best hotels in Moscow

  • 5.7 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • November 2011
Radisson royal is its reopening one of the best hotels in the city (beside the park Hyatt, Ritz Carlton & Kempinski schug baltvilla). It was/is of course very much worth on the smallest details, the service was almost perfect. The rooms (or the whole house) are in a very classic style equipped, the pool is almost Olympic proportions. The centre close location and the Moscow metro (station Kievskaya, about seven minutes footpath) round the throughout positive impression. Our room had an average size of 25 m ² about, with amazing views of the Moscow centre. We are looking forward to ... our next stay. read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
  • Service
    5.8
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.0
    Family friendliness
    4.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    4.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Aristidis
Amazing hotel with 5 well deserved stars archived

  • 5.8 / 6

  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • December 2010
A little pricey, however therefor safe, clean, first class service, food in the restaurants I can only. Warmly recommend! breakfast was not included, cost €38 also proud, but the much promotes perfect! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Gerhard
Top address in Moscow archived

  • 5.9 / 6

  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • October 2010
Nobel hotel in art nouveau style. 2010 completely renovated with all comfort you could wish for. ( for example 50-meter pool on the ground floor) about 30 Nobel shops on the ground floor (rolls-Royce, Cartier) service, room, breakfast and decor all in upper 5 star read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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