Hotel The Fairmont Chateau Frontenac(5 stars)

1 Rue Des Carrieres Show map

Average rating

20 hotel reviews

    Rating by categories

  • Hotel in general
    5.5
  • Room
    5.5
  • Service
    5.3
  • Location
    5.7
  • Food and Drinks
    5.6
  • Sport & entertain
    5.5
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9 hotel reviews in Englishsorted by travel date
Petra
A really great hotel in an excellent location
  • Recommended hotel
  • Families
  • Translated
  • City break
  • August 2012
A wonderful ( Schloss) in perfect location. A very special atmosphere awaits you in this hotel. Stylish arrival and simply enjoy. In the immediate area there are shops and restaurants. Right on the hotel introduce a promenade along the river long. Simply beautiful! read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
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Karl
Grandhotel the old school
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • August 2012
The Chateau Frontenac is a impressive building, the old Quebec is. The location is breathtaking, but so the hotel is also very crowded. Many tourists visit the impressive lobby. We have good experiences made: the staff efficient and very friendly, especially in the club area. The Reichstag offers lots of small facilities almost around the clock. The rooms are fine. Our room had a great view right on the ST.-Lorenz and the Ile d' Orleans. The hotel is ideally located, to the wonderful old town from Quebec to look at, which in Quebec very good also on foot is ... possible. We are very much looking forward to go back ( even if it not very cheap is.). read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
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Daniel
Is located in the castle
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • June 2012
The faimount chain already somewhat older is at the rooms see, in quebec but fairly well maintained, very nice old hotel read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    4.0
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.5
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    6.0
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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Stefan
Here you can breathe pure history archived
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • August 2010
The Fairmont group should be aware, that you in the future not only on a geschichtsträtiges house as a concept. Services are very small. You can take the cart before, you have to use the concierge to make the car in the hotel garage is expensive. The bags have unloaded and transported in the hotel. Days for tourist in large groups and move through the hotel lobby with children during the day and in the corners. This applies not only to the hotel in Quebec, but also for various other Fairmont hotels worldwide read more
  • Room
    4.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Service
    4.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    4.0
    Proximity to shopping areas
    3.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    3.0
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Lüder
Unique Experience archived
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • July 2010
It was our silver wedding, we wanted to celebrate in Quebec. The ambience of the hotel had us by previous travels. Unfortunately the room was not very large. It also had a huge water stain on above one of the windows, that disturbed me a lot. The plaster elsewhere much of the ceiling... In a five-star hotel shameful. Despite the negatives a worthwhile visit. read more
  • Room
    3.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    3.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    4.5
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    4.7
    Family friendliness
    6.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    4.8
    Proximity to shopping areas
    3.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    6.0
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Jens
A chateau the lives up to its name makes archived
  • Recommended hotel
  • Friends
  • Translated
  • City break
  • September 2009
the Chateau Frontenac is one of the best hotels, I have visited. Our suite in 16. Floor had a very good view. The atmosphere when you enter the hotel is impressive. The excecutive lounge was very good, however alcoholic beverages different just like many other hotels also from 17-19 hours to be paid. Around the hotel are countless restaurants and bars. Quebec Ville is definitely worth a visit and you'll forget, that you're in North America. The parking with about 30 CAD is not a bargain read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Detlef
The place is living off its name ... archived
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • August 2009
The hotel has an elegant impression from the outside, but as a guest you enter the lobby has it looks more like in an American amusement park to have gotten schaulustigen, thousands of tourists who bother you as a guest; international guest structure. read more
  • Room
    4.0

    Our suite was very spacious, but fit the tiny bathroom with the minimalist decor not to a 5 star!!!

  • Gastronomy
    6.0

    The buffet breakfast was very rich and for this type of hotel very reasonably priced!

  • Service
    6.0

    Although we the day we checked out a late check out for 18 hours had our room was cleaned in the morning.

  • Sport & Entertainment
    3.0

    A small pool area in the courtyard of the hotel

  • Hotel
    4.0

    The hotel has an elegant impression from the outside, but as a guest you enter the lobby has it looks more like in an American amusement park to have gotten schaulustigen, thousands of tourists who bother you as a guest; international guest structure.

  • Location
    6.0

    Right in the middle of everything, just a stone's throw from the old town or from the St. Lorenz electricity, the with a rack railway.

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Claudia
Big disappointment archived
  • Hotel not recommended
  • Couples
  • Translated
  • City break
  • May 2009
Room and bathroom was dirty (dust in the rooms; in the bathroom was filthy) and remained dirty during the 4 days. Breakfast expensive and no choice and poor quality. Waiters bracht dirty dishes and WARD until the award not see the bill. And the for € 200.00 a night - never again. The house lives up to its reputation and of service and quality a 1 star property. Paid Hausführungen for tourists and that in a 5 star hotel!!! read more
  • Room
    1.0
    Size of the bathroom
    1.0
    Cleanliness & linen change
    1.0
    Room amenities (TV, balcony, safe, etc.)
    1.0
    Size of the room
    1.0
  • Gastronomy
    1.0
    Atmosphere & furnishings
    1.0
    Quality of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    1.0
    Variety of food and drinks
    1.0
  • Service
    1.0
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    1.0
    Friendliness and helpfulness
    1.0
    Staff's knowledge of foreign language
    1.0
  • Hotel
    2.0
    Condition of the Hotel
    2.0
    General cleanliness of the different areas
    2.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
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Christoph
An experience, in the heart of the action archived
  • Recommended hotel
  • Families
  • Translated
  • Other stay
  • May 2009
Right in the heart of the old city, is always right in the middle of everything - as is the epicenter of the tourist interest in Quebec city. It also leads to numerous visitors of the hotel, the distinct mark of the city - one knew that is appropriate setting with no problem. Very accomodating the guest service: on e-mail-request was our standard double room free on a studio in Attics with 55QM upgraded - plenty of space for our small family. Check-in and check-out were also easy, fast and very friendly. Studio and bathrooms were well equipped, like I ... said very large and without any complaint. catering we only breakfast (plentiful but comparatively expensive and in cool ambience) and room service (average quality, but very quickly) joined in. The shopping area in the hotel is absolutely for Obtaining souvenirs or small Stimmungsaufhellern suitable for the kids. When you are aware that the public areas of this hotel are like overcrowded. perfect base from which to explore the city, it is absolutely and is in many areas the own requirements. Tip: carriage bookable directly in front of the hotel, and in any case recommended. You should be within the hotel restaurant recommendations, there are some big RIVETS in the area (for example. La petite Italie - our opinion the worst restaurant we visited in the last few years). read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    5.7
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.5
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
show less