Average rating

79 hotel reviews

    Rating by categories

  • Hotel in general
    4.1
  • Room
    3.3
  • Service
    4.3
  • Location
    4.9
  • Food and Drinks
    4.1
  • Sport & entertain
    3.7
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40 hotel reviews in Englishsorted by travel date
Erwin
First address in the town
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • March 2013
The Gran Hotel is directly in the center on a pedestrian street located, very schònes maintained old house with three floors. Rooms are different large some without windows. Rooms to the pedestrian precinct is noisy at night as at night lots of people on the street on the way are. Centrally located short walk to the restaurants and bars in of the city. Large buffet on the 5. floor with great view of the town. Food from the buffet is ok breakfast good from well organized. Great is the roof terrace with a good bar and view of the town ..., the bar is while open until the last guest went. On the ground floor a pool, by regularly aqua shows of the local dance will be held. Good address for a stay in this beautiful city. read more
  • Room
    4.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    4.5
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    4.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Evmarie
Gran Hotel - not really
  • Recommended hotel
  • Friends
  • Translated
  • Other stay
  • March 2013
The first impression was fatal. Due to construction, we come on foot on a construction site and through the back entrance to the hotel. The luggages remained in the coach and were after-brought. The room size is just unacceptable. Suit-case open and unpack is only on the bed possible. The room was so small, that 2 people not manouver come. Window was a was atrocious noisy air conditioning built up. In the bathroom broke away at the back of the (very dingy) shower curtain the showering bar from the holder. Nice is the dining room, the food tidy and the ... staff is friendly and tried hard. On the roof terrace the best daquiri the trip prepared! read more
  • Room
    2.3
    Size of the bathroom
    2.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    1.0
    Size of the room
    2.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    4.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    4.0
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Bernd
Centrally located - nice hotel, spacious room
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Other stay
  • March 2013
The hotel is centrally located in the pedestrian zone, It can in the vicinity of the hotel parking, Be careful: nepper with three wheelers are apparent staff of the hotel at, around the luggage and the guests to pick them up and demand afterwards very aggressive up to 20 cuc for approximately 150 meters distance, the time for a building site a bit longer than usual. The room was spacious, sufficiently furnished, clean The dinner in the restaurant on the top floor was of a very good quality, price correct The night was of of the city forth quite loud read more
  • Room
    4.8
    Size of the bathroom
    3.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
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Susanne
Very beautiful hotel, a bit noisy, as city center
  • Recommended hotel
  • Singles
  • Translated
  • City break
  • October 2012
This hotel was also during our round trip and we were all very positively surprised, that this hotel is so beautiful, i am sure there are us a few small things you can complain about, but we are not in Germany and must also not in every crack look. We had dinner and breakfast read more
  • Room
    6.0

    Very clean, small, however therefor i had a bathroom with a rain shower and this was so clean, very nice. The most rooms beach chairs to the yard inside. , what can be a bit noisy, if cubans with in the house again, the believe in the morning already the kpl hut to converse ☺ but well, was also past.

  • Gastronomy
    5.0

    The food was delicious and something for everyone. As already written was my room really clean.

  • Service
    5.0

    The waiters made a huge effort for us to do everything right, you have even extra for us the evening entertainment demonstrated, although it expected and in the open was. My room was tip top clean.

  • Sport & Entertainment
    0
  • Hotel
    6.0

    This hotel was also during our round trip and we were all very positively surprised, that this hotel is so beautiful, i am sure there are us a few small things you can complain about, but we are not in Germany and must also not in every crack look. We had dinner and breakfast

  • Location
    6.0

    There was no beach, but this is in the middle of town, very nice.

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Sylvia
No Gran Hotel or rather 'Petit chambres'
  • Hotel not recommended
  • Couples
  • Translated
  • Other stay
  • August 2012
The Gran Hotel not deserve the name. The entrance area promises a lot of things and looks appealing. The shock comes first in the room. May be, that big room returns. We had however a room with two single beds, the was so small, that we did not know where with the suit-cases. Furthermore, that there is no view and hardly daylight gave. The lower part of the window was with of the airconditioning blocked, the upper part consisted of shutters to open a ladder required could have been. We need not go back. read more
  • Room
    2.0
    Size of the bathroom
    2.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    2.0
    Size of the room
    1.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    4.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
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Andreas
Well camouflaged disaster from 18. century live!
  • Hotel not recommended
  • Couples
  • Translated
  • City break
  • May 2012
Hotel for one night large Cuba round trip from Neckermann. As best hotel in camagüeiy announced. Stands in the middle the pedestrian precinct, no directions possible, suitcase same drag. Front desk-hui!, rest -yuck! Elevator permanently broken, steps to steep, room too small, though with a balcony on the pedestrian precinct, however the windows without glasses, but as in the 18. century with slanted timbers. Well known sleep no pedestrian precinct on Cuba at night, the guests in the hotel either! Air conditioning old and noisy, but worked. Bathroom moldy in all colors and musty, there was no shampoo. Cockroach sighting ..., not caught. One can have good and until midnight on the roof in the bar time, if it's not raining. Breakfast - minimalism relaxation. Should immediately from program to be taken. We complained in travel guide ( also scrape in melia hotel in santiago), the would answer, and were financially (before departure) compensated. No colonial nostalgia and romance excused such conditions and in accordance with the whole day in büß you expect as superior travellers at least small relaxation. read more
  • Room
    1.5
    Size of the bathroom
    1.0
    Cleanliness & linen change
    1.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    1.0
  • Gastronomy
    3.0
    Atmosphere & furnishings
    2.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    3.0
  • Service
    3.5
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    1.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    1.0
  • Hotel
    2.5
    Family friendliness
    3.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    3.0
    Disabled-friendly
    1.0
  • Location
    4.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    3.0
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Elvira
A night too much
  • Hotel not recommended
  • Couples
  • Translated
  • City break
  • May 2012
We had the hotel for one night as a part of a round trip ( Cuba Grande ). The hotel is a catastrophe. It looks from the outside very nice from, the inner courtyard and the roof terrace was very nice, but unfortunately it was the then already. The elevator was being repaired, but that was not the problem. The room had no window, where one should be, there was an airco! From the bathroom, really terrible odor. In the bathroom there also no real window, this was a wooden door. If you opened, one could in the bathroom the ... room next to see, that was it with views! In the morning, there was from any reason no water. The mini bar ( without content) was completely moldy. Since the hotel was booked, was a room changing not possible. It says at least. I can only for this room speak (4th floor), but everything is completely run-down and in very bad condition. We felt, like in prison! The buffet restaurant was altogether actually really nice furnished, however was the selection of dishes very, very poor! The roof terrace is a dream, the barkeeper was very nice. But the toilet. The hotel is in the middle of town, from there you could well what undertake. read more
  • Room
    2.0
    Size of the bathroom
    2.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    1.0
    Size of the room
    2.0
  • Gastronomy
    3.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    2.0
  • Service
    3.3
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    2.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    3.0
    Overall condition of the pool area
    2.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    2.5
    Condition of the Hotel
    2.0
    General cleanliness of the different areas
    3.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
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Christian
Beautiful A roundtrip in historical walls
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • April 2012
Stayed as part of the TUI round trip ' Cuba Grande' for an overnight stay in the hotel. The hotel has the charm anciently maintain, despite various renovations. The rooms are unfortunately very small, same goes for the bathroom. A renovation The room would be once again urgently necessary, since the cleaner can. The bathroom was clean And okay. The furniture is already very worn and in need of replacement. The roof terrace is a view over the town and a cocktail top suitable. The dining room is in the ' old charm the Dreiziger' held, of course since that ... renovated several times and nicely With piano equipped. The breakfast and dinner were nothing for gourmets, but OK. The bar on the ground floor was for the evening cocktail exactly the correct. Sat in the inner courtyard, with the many Plants very inviting appeared. read more
  • Room
    2.8
    Size of the bathroom
    2.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    2.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    3.5
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    3.5
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    4.5
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    5.0
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Claus & Ingrid
Gran Hotel-where light is, is also shade
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • April 2012
A night during our round trip ' Cuba from West to East' in the room ( or better said in cell) 212. The rooms were tiny and bare, very high, the lower half of the window took an airco a, the ice-cold air directly on the (single -) beds blew. The upper half was with a wood shop concealed, we declined on the air conditioning and opened at night rather somewhat the holzladen for some fresh air to get. The lift was non-existent more, a lucky, that we were only in the second floor climb had. The luggage had it ... better-it was by freight lift transported. We arrived at 17:30 at, the room our friends stayed not finished yet and they had to leave their luggage in our room bodies. It was thus already full and we then first looked once a walk into town made. For dinner and breakfast we had to the fifth floor to climb, in the impressive dining room that looks great is. Choice and quality the food corresponded to a previous average of rundreisehotels, for Cuban standards probably as good. Evenings there was in the small pool a worth seeing Wasserballett. read more
  • Room
    1.3
    Size of the bathroom
    1.0
    Cleanliness & linen change
    2.0
    Room amenities (TV, balcony, safe, etc.)
    1.0
    Size of the room
    1.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    3.5
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    4.0
    Overall condition of the pool area
    4.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
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Katrin
Nice city hotel
  • Recommended hotel
  • Singles
  • Translated
  • City break
  • March 2012
For a short break is this hotel definitely recommendable. It is located directly in the center from camagiiey, was great for me but not noticeably loud. The room was small and simply furnished, the furniture in the colonial style, everything was clean and worked, also in the bathroom. The whole hotel is in the colonial style and together with the nostalgic atmosphere something special itself. The breakfast and dinner were tasty little convincing but it was still OK. read more
  • Room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    4.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Hotel
    4.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
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Marion
For 1 night a beautiful 'old' hotel with flair
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • March 2012
Although we only 1 night were there and initially from the size of the room a bit disappointed, the whole atmosphere of the hotel with a pool and old elevator, as well as food on the top floor with great old furniture and beautiful view of the place as direct hit proved. At the end we were thrilled. The Wasserballet (both both male, as well as Female) have helped. read more
  • Room
    3.5
    Size of the bathroom
    3.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    3.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    3.0
  • Service
    3.8
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
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Manuela
Great hotel in the pedestrian precinct
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • March 2012
We were in the hotel while a good and it was 5 hotels a good that it has us super fallen, especially in the higher floors, great view. They also have a terrace, in the summer probably the bar open, really great, an all-around view over camagiiey. And if one then still one of the Fahradrikschas adopted, really great. We had dinner and breakfast, really good. All appetizing, had already other seen. And several shops pedestrian precinct and also restaurants and bars. read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.7
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    5.0
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Hans Dieter
City hotel
  • Hotel not recommended
  • Couples
  • Translated
  • City break
  • February 2012
the hotel is getting old. The elevator is historical old. read more
  • Room
    2.0

    the rooms were very small. Where the suitcase? There was no window. A touch of natural light comes through a small Klappladen in 2 meters height. The air conditioning was very loud. there is a flat screen and a fridge. 1 stools and a small table is in the room. The bathroom is very nice.

  • Gastronomy
    2.0

    in the restaurant there is for dinner only buffet. There is no beer. the food is not nice presented. There was meat only roast pork; this was lukewarm. The food is way too expensive (12 CUC). Tip: go to a other local

  • Service
    4.0

    The staff at the front desk is friendly and helping in case of any problems.

  • Sport & Entertainment
    0
  • Hotel
    3.0

    the hotel is getting old. The elevator is historical old.

  • Location
    4.0

    the hotel lies in a new pedestrian precinct. It is very difficult the hotel maximumly. In approximately 400 meters distance is a secure parking (3 CUC per day); one must by cycle taxi the luggage to the hotel bring, the last Meters, the cycle taxi not go; you must suitcase shall (I). shops and pub around the hotel.

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Linda
One night ok, longer rather not
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Other stay
  • February 2012
We have in this hotel one night during our trip to sleep. It is quite ageing and very simple equipped. Ok for one night, for longer not recommendable. read more
  • Room
    4.3
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    4.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
  • Location
    5.5
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Daniel
For a night okay, but not longer.
  • Hotel not recommended
  • Couples
  • Translated
  • Other stay
  • January 2012
On our tour spent we have a night in this hotel. unfortunately it is not by car and also has no choice hotel's own parking (that's not signposted). the lobby is very beautifully designed and well maintained, the restaurant and the roof terrace are maintained, which can be seen from our small rooms can't say. the room was very small, had no choice window and no choice Safety deposit box. The bathroom was okay, unfortunately with dirty towels equipped. staff was unfortunately very unfriendly and seemed listless, furthermore only a few English. read more
  • Room
    2.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    2.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    2.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    2.0
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    2.0
    Staff's knowledge of foreign language
    2.0
  • Hotel
    3.7
    Family friendliness
    3.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    3.3
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    3.0
    Other leisure activities available
    2.0
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Elmar
Old romantic hotel
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • November 2011
A hotel, the charm past times takes his breathing air, for example, the old elevator. Small rooms with windows and equipment used to ' air conditioning is built needy. The food was very localised was not so great but in order. The location is in the middle of the city very well. Highly recommended is a visit to the roof terrace! read more
  • Room
    4.3
    Size of the bathroom
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    4.7
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.5
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
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Kerstin
Beautiful Roundtrip hotel
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • October 2011
During our round trip we were allowed in this hotel a night spend. It simply has its own charm, you feel in a other time Offset. There were only a few guests in this period in the hotel. During dinner was only another table in the restaurant manned. read more
  • Room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    3.0
  • Location
    5.7
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    5.0
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Jürgen
Hotel with charm
  • Recommended hotel
  • Families
  • Translated
  • City break
  • August 2011
The oldest hotel on the round trip, but nevertheless somehow a special atmosphere. The hotel is located in the middle of the pedestrian area and has a roof terrace on which one had a beautiful view of Camagüey has. There is also very good cocktails. The dinner was okay, however the breakfast was unfortunately nothing. The bread was definitely already days before as dry as it was cut, unfortunately there was only an alternative cookies (at least relatively fresh). read more
  • Room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    3.0
  • Service
    5.3
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    4.7
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    5.0
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Christiane
Cocktailtrinkne on the roof top, rest okay
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • August 2011
Our room was small, with no windows and no balcony but clean and newly renovated. To sleep okay the location is great, in the middle of the pedestrian district. The food was unfortunately under expectations. The staff was able was entertaining, the bar on the ground floor is very nicely decorated. The view from the roof terrace and from the dining room is great. All in all, for Cuban standards the hotel was very neat and clean renovated. Our hotel-highlight of the tour ☺ read more
  • Room
    3.0
    Size of the bathroom
    3.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    2.0
    Size of the room
    2.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.3
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
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Karoline
Hotel with the minor highlights
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • July 2011
The hotel is in a nice Daterrasse, with a lovely view of the city and realistic views on the real Cuba and not just in the touristy parts. Also the elevator, the industry is a man has something for itself. The bathrooms were very small, things placings was unfortunately not, so that we the utensils in the room had to leave, but completely OK for one night. read more
  • Room
    3.5
    Size of the bathroom
    2.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    3.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    3.0
  • Service
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    4.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    4.0
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