Hotel Catalonia Riviera Maya(4 stars)

Dentro del Complejo Turistico de Puerto aventas Mexico Show map

Average rating

247 hotel reviews

    Rating by categories

  • Hotel in general
    5.2
  • Room
    5.2
  • Service
    5.2
  • Location
    4.8
  • Food and Drinks
    5.1
  • Sport & entertain
    5.0
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55 hotel reviews in Englishsorted by travel date
Marc
Magnificent vacation and recommendable
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2012
Overall, we had an excellent vacation. The hotel, the service and the food were excellent. Every day there was varied selection at the buffet and in the à la carte restaurants. The offered drinks was also very good, you could really good cocktails drink and also the selection was very big. Thanks to the extensive all-inclusive package it has a not lacking for much of anything. The service was super and the mexican are very accommodating and friendly. Everything has been done to make you feel comfortable. In the hotel itself, there were lots of different activities, the free could ... take advantage of (like for instance kayaking, Tennis, table tennis, billiards, catamaran ride or a taster course in diving with the bottle). In puerto aventuras itself, are some bars and shopping possibilities. However, if you a larger city liked to see, one can drive problem-free with the collectivo or taxi around 15 to 20 minutes to to Playa del Carmen go. There you find everything that you need, as bars, clubs and shops. The only small hooks about the hotel was the beach. This is unfortunately somewhat rocky, and there was only 2 small areas where you into the water could be. Also you had to, if you wanted to have a beach chair, early in the morning to reserve a spot, since the other guests apparently already at 6 get up to with towels a liege to reserve and then only around 11 at the beach to appear. If you still real Carribean like to experience would like, are several beaches partly only ten minutes with the taxi or collectivo distance (for good tips the bell boys questions). We would come back at any time, just returned, because the food and drinks really great were, and the country and people were very impressive. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    4.7
    Quality of the beach
    4.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.7
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Location
    5.4
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
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Steff
Nice hotel
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • December 2012
Nice hotel. Unfortunately for people who like it the whole day at the hotel and early's the first towels on the beach chairs to lay. Food was delicious -every day. Crazy failure. Room was nicely. read more
  • Room
    3.8
    Size of the bathroom
    3.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    6.0
  • Service
    3.5
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    4.0
    Overall condition of the pool area
    4.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.0
    Family friendliness
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    3.0
  • Location
    2.3
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    2.0
    Transportation connection and available excursions
    2.0
    Other leisure activities available
    2.0
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Martina
Just a great stay
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2012
A great stay. From time to time times rainstorms. Apart from that you can recommend this hotel. Everything was always clean, it was constantly there cleaned. Also the food was very diverse. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.3
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.5
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    4.6
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    4.0
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Roswitha
Great vacation
  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • Beach holiday
  • September 2012
The hotel was very clean, that very nice and helpful staff. The complex was really nice and the food good. The only negative was at the beach. If you into the sea runs very many rock. Without bathing shoe you could not into the water go. Apart from that was the beach clean, and there were enough chairs there, even in the afternoon. We would in any case spend another vacation there, however for guests without English language skills not suitable. We had not a problem. read more
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.7
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    4.7
    Quality of the beach
    3.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.5
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    6.0
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Steffen
Great hotel
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2012
A very nice hotel complex with spacious rooms respectively suites for any taste. All inclusive with bestbewertung Very clean and tidy read more
  • Room
    5.0

    -room in sufficient size and good furnishings. -bathroom was clean

  • Gastronomy
    6.0

    -several different restaurants and themed evenings. Very large and always well filled buffet in good quality. Service was always nice and small fun

  • Service
    6.0

    Entire staff at any time nice and friendly. English are a plus. -cleaning of the rooms very good beipproblemen with of the airconditioning was the service rather in the room as we from the reception

  • Sport & Entertainment
    5.0

    -animation with beautiful surprises. Always vacant chairs under sun screens in spite of the in the meantime usual towel reservers. Beach clean ( bathing shoe recommended)

  • Hotel
    6.0

    A very nice hotel complex with spacious rooms respectively suites for any taste. All inclusive with bestbewertung Very clean and tidy

  • Location
    5.0

    -airport Cancun about kilometers away ( 1 hour bus ride) Directly at the beach. Many possibilities for excursions with and without management.

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Gökhan
Great wonderful hotel
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • August 2012
Overall a great hotel. Very clean, friendly staff, food was wonderful. The only minor problem is it too few animations gave. A noteworthy problem is, that the hotel about 25 kilometers away from the center Pizzeria L'altra is. You have unfortunately no lift with the buses or similar you have to every time for the taxi 15 Euro and 15 Euro back pay. Nearby there is hardly any shops. Nearby 10 minutes away there are some restaurants and small coffee / bars' s but that was it also. Evening already quite boring. The good thing is that you until 2 ... o'clock at night yet in the hotel drinks size could. A small tip; the excursions you can outside of the hotel book, because it in the hotel almost 3 times more expensive than normal. read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    4.0
    Quality of the beach
    4.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    3.8
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    3.0
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Michaela
Great service, relaxed vacation - gladly again
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • August 2012
We had a standard room with all inclusive offer. The rooms are big and every day on the new really clean. The cleaning ladies do a great work. The furnishing is partly a couple of years old, but not run down, or worn. The hotel itself will, it seems, the whole day cleaned all the time. You can see to each daily and nighttime anyone at work, which the stay really very pleasant decorated. In the all inclusive offer everything was included, what you under a right vacation presents. Food you get around the hour in various restaurants, as well ... as alcoholic (international) and not alcoholic beverages. The quality of the meals is very good and diverse. Despite all inclusive international alcoholic beverages poured out (jim beam, Jack Daniels, blue Curacao.) the cocktails are tasty and on request with more or less alcohol mixed. From the guest structure ago, it was for our stay many very pleasant English and americans, as well as but also Italian, spanish and some russians. All together actually very pleasant. read more
  • Room
    6.0

    We had a standard room with all inclusive offer. The rooms are big and every day on the new really clean. The cleaning ladies do a great work. The furnishing is partly a couple of years old, but not run down, or worn. We had a nice terrace, a tv, telephone, wi-fi and a safe ( for the however be paid separately -around 40 Dollar for fourteen days)

  • Gastronomy
    6.0

    There is a big restaurant, the almost continuous was open, with self-service, in addition, there are 3 or 4 theme restaurants, for coupons get. It can evenings happen, that one a couple of minutes have to wait, in order to get a table (depending on time of day), but one was served and get his food à la carte menu. Also here were the dishes always excellent. In the main restaurant there are a lot of selection, the dishes were very good and there are both nationaltypical, as well as european dishes.

  • Service
    6.0

    The service was magnificent. The staff are always attentive, and very friendly. With the one or another lacking a bit with the English language, but also that was not a problem for us. Even then with hands, feet and 3 words spanish. No matter if it is ( front desk, restaurant, room service...) we were always immediately helped us out and this very courteous and friendly fashion.

  • Sport & Entertainment
    6.0

    Altogether there are 4 pool areas with 2 pool bars, the for the whole day are open. The pools are very extensive, very well maintained and are regularly the chloride. There are several smaller shops around forgotten beach things or toiletries to buy. These are to the room written, so that cash on the complex unnecessary. There is a large entertainment program during the day, as well as evenings. Unfortunately we can't say much, as we diving in puerto aventuras and that's why little noticed. At the beach there are enough chairs and sun screens, as well as at the pools. A volleyball field is available. Snorkel and fins, at the diving station be borrowed.

  • Hotel
    6.0

    We had a standard room with all inclusive offer. The rooms are big and every day on the new really clean. The cleaning ladies do a great work. The furnishing is partly a couple of years old, but not run down, or worn. The hotel itself will, it seems, the whole day cleaned all the time. You can see to each daily and nighttime anyone at work, which the stay really very pleasant decorated. In the all inclusive offer everything was included, what you under a right vacation presents. Food you get around the hour in various restaurants, as well as alcoholic (international) and not alcoholic beverages. The quality of the meals is very good and diverse. Despite all inclusive international alcoholic beverages poured out (jim beam, Jack Daniels, blue Curacao...) the cocktails are tasty and on request with more or less alcohol mixed. From the guest structure ago, it was for our stay many very pleasant English and americans, as well as but also Italian, spanish and some russians. All together actually very pleasant.

  • Location
    5.0

    Distance from the airport just over an hour. Who shop wanted to leave, is with the taxi about minutes in Playa del Carmen. Excursions there is about 30 minutes to about 3 hours and more. The beach directly at the hotel is clean and beautiful, however with lots of stones and less for swimming suited. It is on the direct neighboring beach ( no min on foot) swimming very good.

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Sarah
Pleasant staff, nice hotel with drawbacks
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • July 2012
A decent beach hotel. Pleasant staff, constantly swept and tidy. The complete staff speaks very good English. Food after 2 weeks still good. Beach is right in front of the door. Downside: our room ( standard room 103) was every day super clean, however was the room itself damp-the whole clothes and the bed were always somewhat damp. It was however not so bad that we the room would want to change. Friends had a room in a higher floor and had this problem not. Free bikes from the tourists -Disneyland-ghetto Puerto aventuras to main street to drive. From there ... one comes very simple with the collectivo or taxi to Playa del Carmen or Tulum. Excursions are extremely expensive in the hotel! We have for example for the whale shark tour (worth it) for Easytours (in PDC directly on Collectivostand ) $100 less per head paid. Comparisons is worthwhile so-) Puerto aventuras is to 90% in American Touristenhand. The rest of Europeans, mainly Spanish. We felt in any case comfortable and relaxing. read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.7
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    4.0
  • Location
    5.2
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    6.0
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Monika
Nice hotel, but bad beach
  • Hotel not recommended
  • Couples
  • Translated
  • Other stay
  • May 2012
The complex itself is very clean run. It disturbed us, that the beach section rather small, very rocky and rocky. If you long beaches wishes, is for this hotel not in the right place. By the pool there was the whole days activities. For tourist, the recuperation search is this hotel also nothing. With the food I had so my problem. I am actually not very vulnerable to diarrhea. Also the travel guide before place is nothing. If you excursions plans, you should already book ahead. This hotel is rather something for party vacations and not for people who relaxation ... and relaxation find or on honeymoon are \u2639 In short: I would this hotel because of the beach not again book! read more
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    4.5
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    4.5
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    3.0
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    3.0
    Transportation connection and available excursions
    3.0
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Harald
Great hotel again and again.
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • May 2012
The hotel has a very well maintained facilities with beautiful pools, as well as directly at the beach. The excursions we could in 2 weeks not at all exhaust, therefore we will Hotel book here again. read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.6
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
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Monika
Great holiday, only to be recommended :-)
  • Recommended hotel
  • Friends
  • Translated
  • Beach holiday
  • April 2012
A great hotel, would definitely recommend it and I should once again to Mexico drive, I will in any case book this hotel again. A super all inclusive offer, that leaves nothing to be desired and competent staff in all areas, just great. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.3
    Family friendliness
    4.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Dirk
We have the home forget!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • April 2012
Long walks on the beach are not possible and the beach itself is not so nice, as we for example from Asie know. The US however at all did not disturb us. We recovered super and will probably next year come back. Tip: a cash machine on the edge ( gas station) also accepts Burghof-Maps. Much better rate than anywhere else. At the airport we had the worst rate. Even in the hotel it was better. Even better in Playa del Carmen. I can recommend the diving center at the hotel's beach. Really nice, competent people there. Some speak even ... German. Definitely go on excursions. The Mayabauten are really great interesting. We had guided excursions with the travel guide. Wasn't such a hit. Mass processing. Prefer a rental car take and drive, it is rather because, before all the buses eitrudeln and can properly take time. à la carte restaurant really recommendable. Except perhaps for the Spanish, the we didn't really like. Otherwise Japanese: super, steakhouse: great, Italian: okay, Mexican: okay. Creperie: super! read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.0
    Quality of the beach
    4.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    4.0
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    3.0
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Isa
Best vacation all times! Definitely again!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • April 2012
There is to the hotel very many good Descriptions, therefore nothing new, besides to the beach my opinion. It is explicitly derived from the brochure and photos clear, that there is no (or little ) sandy beach is, as you might know from somewhere else. You cannot so build sand castles and hour long walks on the beach there was also not. Bathing shoe are a must. We knew that beforehand, so you can the beach not so bad. When we were there, there were always enough chairs available, no matter what time of day. The excursions we had our ... tour operator in the hotel on the site. We were cenote -diving and Paradise Islands, the definitely made must. For us the nicest vacation and we will be back! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.3
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.4
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Franz
Change of hotels because of the room
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • April 2012
We were exactly one night in this hotel! Are now moved in the neighboring hotel Yucatan beach Catalunya which only because of the room is much better! The Yucatan beach and Catalunya Riviera Maya belong together and in the area of the hotel you could see no difference! The restaurants are shareable/ beach/ pool animation Detailed details to our journey they can later in my review Yucatan beach resort find! Now I want to alone on the room enter. Because this is the only Difference of the two hotels! We arrived after 18 o'clock travel middle at night at 1 ... o'clock and hoped finally in peace sleep, but far from the: our room Lag in the immediate vicinity of the kitchen, thus we could the whole night a humming and other noises hear! I could fall asleep not, even the flight with us was against total relaxation! The whole room seemed old and dearless furnished. Also very dark and somewhat musty! Normally we can well arrange with the realities, but not for this price & then 2 weeks! Room number 1031 On the next day I immediately at the front desk turned around and we were also a new room in the better Yucatan offered. We have opted for an upgrade and a suite (30 $/ night) conducive. Short in short: Beach good (not Caribbean long white sandy beach but nice Bay with good snorkel possibility) - only the loungers are very cramped together & the Yanks have no reserve! Food: in the main restaurant not at all good-the 5 subjects restaurants are great! The creperie stunning good! Room: old/carelessly/musty-not to be comfortable read more
  • Room
    3.8
    Size of the bathroom
    3.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    4.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    3.8
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.3
    Quality of the beach
    6.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    4.5
    Family friendliness
    5.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.3
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Peter
A lot of promises, the reality different!
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • March 2012
Big hotel, the very was nested under construction and it is very badly soundproofed is. Condition of the standard -room with small flaws - especially bad location, but very clean. All inclusive very extensive, with 5 à la carte restaurant, but little variety. Breakfast every day directly. Unpleasant: partial long waiting periods before the restaurants because of overbooking! Guests many nationalities, about 40% canadians, 30% USA, rest of europeans. read more
  • Room
    3.0

    Normal double room: good size, but simply and a bit shabby. Rather three stars facilities.

  • Gastronomy
    4.0

    7 restaurants, good french creperie adjacent to the hotel and 7 bars, in which the mix beverages very depended on the person vary. Cleanliness and hygiene are good, with the exception of plastic-glasses in the pool area. It is very mexican cooked. In large buffet restaurant it is loud and impersonal. The small remainder. With climate very pleasant.

  • Service
    4.0

    Staff are very friendly- except front desk-, but except spanish only english knowledge. Room are every day well cleaned. When technical complaints very rapid redress.

  • Sport & Entertainment
    3.0

    Many leisure offers even for children. 5 pools offer lots of possibilities, but there is a lack of shade (a few umbrella) and the loungers are from 7 o'clock all with towels occupies, although only very few germans were there! The beach was the most disappointed. As good as no longer available. For inexperienced swimmer it is difficult into the sea to come. Width area with relatively large rocks.

  • Hotel
    4.0

    Big hotel, the very was nested under construction and it is very badly soundproofed is. Condition of the standard -room with small flaws - especially bad location, but very clean. All inclusive very extensive, with 5 à la carte restaurant, but little variety. Breakfast every day directly. Unpleasant: partial long waiting periods before the restaurants because of overbooking! Guests many nationalities, about 40% canadians, 30% USA, rest of europeans.

  • Location
    3.0

    According to the catalog 40 minutes from the airport to the hotel, really we have Neckermann/Thomas Cook 2,5 hours (at night) needed. Small distance to the beach, the however almost no longer available is. In circa 10 minutes away by foot one is at a port with a large dolphinarium with demonstrations and some small shops. Excursions too many Maya temples.

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Heike
Good starting point for grotto
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • March 2012
We stayed in the train a dive travel group 3 days in the hotel used to from there with pro dive team in the cenote to diving. Surely we have therefore only a room to the street get. It was large and clean, the bed okay, massive wardrobe with a safe. Unfortunately came everyone night at 4 o'clock the trash collection with great fanfare by and woke us up. With a room to the pool is this hotel for us recommendable nonetheless. The food is good and, in a great open dining room. Unfortunately fly there also bird back and ... forth and enrich the left behind food, as the clearing not so quick is happening. Evenings it is due to the wind from the sea in the dining room rather cool, so that a thin Jacket definitely is appropriate. The diving station per dive we can recommend. Beware of rip-off. The Mexicans turn gladly times at the fuel gauge if you don't look, in supermarket twice or the change is not true. Definitely everywhere 'eyes'. Beautiful was the in the Catalunya the internet fast and is free. ATM is in the hotel, price OK. read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Distance to the beach
    5.0
    Other leisure activities available
    5.0
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Ilka
Great vacation with some downsides
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • February 2012
Nice hotel in a beautiful garden area, but with disappointing beach. The is only around 1 to 2 meters wide, then there is a ugly approximately 2 meters high concrete wall and beyond that is sand for the hotel guests artificial poured. For children completely unsuitable. Luckily there is a small lagoon and a small reef, at which one korallenfische without snorkeling watch. The hotel was very clean. Unfortunately there is only all inclusive and that means the usual essensschlachten and binge drinking. To about 90% were americans and canadians in this hotel read more
  • Room
    6.0

    As the original booked hotel overbooked and we in the catalunya had been moved were, we received a room in the privileged area. The room and bathroom was great, certainly not yet so old and very clean.

  • Gastronomy
    4.0

    The food and the service in the à-la-carte -restaurants was excellent. Unfortunately this can be only 3 nights per week visit. The food in the buffet-style restaurant is against despite topic evenings always the usual all the same, always pizza, burger, fries, pasta & co in addition the view of extremely overweight americans and canadians, who pack themselves the plates to the crowded cram, already in the go with the fingers start to eat and loads of cabinets on the tables leave. Passed the appetite! A instinktlosigkeit the staff opposite, the for certain from simple proportions dates. I am ashamed of my fellow men.

  • Service
    6.0

    The staff are really friendly and helpful. All spoke very good english, so that it no problems communicating there was.

  • Sport & Entertainment
    2.0

    The hotel beach, at the most loungers stand is behind a ugly concrete wall artificial poured. Three wooden stairs lead down to the around 1 to 2 meters wide sandy beach, on the first rock the reef, so that it was only a small place without bathing shoe in the wonderful clear and warm water go can. The lagoon-facing is the beach broad, but also here sometimes. With sand bags supported. Chairs are too tight, on the last days were not enough sunbeds for all of the guest available. Around the pools they are already close to each other and protection from the sun is far too rare. No wonder that with such conditions already early in the morning all loungers reserved with towels are. Part of the chairs are completely worn out (no wonder when the fat americans). By the pool daily parties in large volume and with a lot of alcohol. Tennis play could you not, since the two places (concrete) full of potholes were.

  • Hotel
    4.0

    Nice hotel in a beautiful garden area, but with disappointing beach. The is only around 1 to 2 meters wide, then there is a ugly approximately 2 meters high concrete wall and beyond that is sand for the hotel guests artificial poured. For children completely unsuitable. Luckily there is a small lagoon and a small reef, at which one korallenfische without snorkeling watch. The hotel was very clean. Unfortunately there is only all inclusive and that means the usual essensschlachten and binge drinking. To about 90% were americans and canadians in this hotel

  • Location
    4.0

    The hotel complex is in the middle of the jungle at the beach built. Puerto aventuras in a peaceful small town without highlights.

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Kirsten
Great hotel directly at the Riviera Maya
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • February 2012
It is a very well maintained area, in which we felt very good. The staff were always very friendly. The room service we put all 3 days a tip now. the cleanliness was very good. very appealing the theme restaurants. The best were the Japanese and Mexican restaurant. we had a small coffee machine in the room and the small mini bar every day with 2 beer and Softgetraenken filled. very recommendable are excursions to Chichen Itza and xcaret. After Tulum you can only drive with the collectivo for. Then one has more time, after seeing the Mayastätte, the beach ... below the temple to enjoy. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.3
    Quality of the beach
    4.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Matthias
Yucatan-Maya ruins and the beach rental car
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2012
About the hotel there is almost nothing but good things to say about it. The hotel lies in a closed area of Porto aventuras calls. This area is like a small village with town center, port and different free time opportunities laid out. the hotel is very clean and the staff, and in particular front desk and the Concierge service( helping in case of any problems) are very friendly. Unfortunately speaks the staff at the bar and in the restaurants little English. the food( all inclusive) is varied and very good. Every evening a other Topic (Mexican, Spanish, Italian, Chinese) ... elected. After about a week to get the recovery program. Furthermore, there are several theme restaurants available. Here we can to particularly the Japenese restaurant, with show cooking, recommended. In addition there is a snack bar (citizens, fries, etc.) and a Crêperia. The breakfast left nothing to be desired, no matter, whether you sweet, hearty, sausage wanted or flakes. the rooms are spread over 4 floors. We have a very loud room get, that an input to the housing estate was. After 3 nights we have a room changing asked. On the next day we were then, without problems, to a room in the 4 floor with a view of the sea relocated. Apart from that we were satisfied the transportation situation to and from the hotel cleanliness. the sports program( water polo, tennis, table tennis, volleyball, canoeing, etc.) is perfectly OK. The entertainment every day by the pool instead. As we basically only to 4 days of the vacation at the lunch and afternoon in the hotel we found the entertainment not annoying. You can also at the beach retreat, in case the animation times peace may have. the majority of the guests of the hotel came from Canada and the United States. Moreover, there were a few English, Asians and Europeans to be met. During our travels there were only 6 other German in the hotel. only point of criticism(what the hotel itself nothing can) is the beach. In the water there are everywhere ' reefs' Rocky. Right from the first meters there are unpleasant rocks. As soon as you walk in to an sandy area and think a few meters one can go swimming is already back through rocks tight under the sea surface disabled. Most of the swimmers had therefore bathing shoes borne. all in all we are very happy with the hotel. read more
  • Room
    5.0

    The hotel has several different areas in which the rooms are. Our first room at the only access and exit in one of the four-story houses middle a Hof is located. the hotel area was quite noisy. We had as in the above part described then the room changed. For my sleeping habits was the room then reasonable however can sound sensitive sleep soul nevertheless by the noise from other rooms or car the cleaning team feel disturbed. the rooms( normal double room) were always the same and are quite nice furnished. They are painted in warm colors and with a picture decorated. the bed is very large and comfortable. There is a TV, we however not used have. The bathroom has a bathtub with shower head, the a bit hard to get used to, but was OK. A massive mirror, hair dryer, sufficient ways to counter, towels were available. My partner has not complained. Only a lack of toilet brush was quite irritating. A safe for 3 $/ day is in the room available. A relatively large balcony is part of each room.

  • Gastronomy
    5.0

    The food( all inclusive) is varied and very good. Every evening a other Topic (Mexican, Spanish, Italian, Chinese) elected. After about a week to get the recovery program. Furthermore, there are several theme restaurants available. Here we can to particularly the Japenese restaurant, with show cooking, recommended. In addition there is a snack bar (citizens, fries, etc.) and a Crêperia. The breakfast left nothing to be desired, no matter, whether you sweet, hearty, sausage wanted or flakes.

  • Service
    5.0

    the staff were always friendly. Sometimes would be one, two staff more however better been, since the staff at the bar and in the restaurants somewhat rushed appeared and it could happen that you longer had to wait until you for example in the breakfast its coffee got. On the cleanliness very much worth located, so that you always staff the cleaning, or clearing sweeps through. The restaurants and bars near the hotel were also very well maintained. some problems we enjoyed the Concierge service very friendly and accommodating helped. the English is the staff unfortunately pretty bad. Solely the concierge service, the front desk, in the shops and in the theme restaurants could you better communicate. US known Additional services were: Internet cafe, cleaning, taxi order, photos mobile photographer you could buy on site.

  • Sport & Entertainment
    5.0

    The sports program( water polo, tennis, table tennis, volleyball, canoeing, etc.) is perfectly OK. The entertainment every day by the pool instead. As we basically only to 4 days of the vacation at the lunch and afternoon in the hotel we found the entertainment not annoying. You can also at the beach retreat, in case the animation times peace may have. only point of criticism(what the hotel itself nothing can) is the beach. In the water there are everywhere ' reefs' Rocky. Right from the first meters there are unpleasant rocks. As soon as you walk in to an sandy area and think a few meters one can go swimming is already back through rocks tight under the sea surface disabled. Most of the swimmers had therefore bathing shoes borne. beach chairs and sun screens there is sufficient, however these are always fast'reserved'.

  • Hotel
    6.0

    About the hotel there is almost nothing but good things to say about it. The hotel lies in a closed area of Porto aventuras calls. This area is like a small village with town center, port and different free time opportunities laid out. the hotel is very clean and the staff, and in particular front desk and the Concierge service( helping in case of any problems) are very friendly. Unfortunately speaks the staff at the bar and in the restaurants little English. the food( all inclusive) is varied and very good. Every evening a other Topic (Mexican, Spanish, Italian, Chinese) elected. After about a week to get the recovery program. Furthermore, there are several theme restaurants available. Here we can to particularly the Japenese restaurant, with show cooking, recommended. In addition there is a snack bar (citizens, fries, etc.) and a Crêperia. The breakfast left nothing to be desired, no matter, whether you sweet, hearty, sausage wanted or flakes. the rooms are spread over 4 floors. We have a very loud room get, that an input to the housing estate was. After 3 nights we have a room changing asked. On the next day we were then, without problems, to a room in the 4 floor with a view of the sea relocated. Apart from that we were satisfied the transportation situation to and from the hotel cleanliness. the sports program( water polo, tennis, table tennis, volleyball, canoeing, etc.) is perfectly OK. The entertainment every day by the pool instead. As we basically only to 4 days of the vacation at the lunch and afternoon in the hotel we found the entertainment not annoying. You can also at the beach retreat, in case the animation times peace may have. the majority of the guests of the hotel came from Canada and the United States. Moreover, there were a few English, Asians and Europeans to be met. During our travels there were only 6 other German in the hotel. only point of criticism(what the hotel itself nothing can) is the beach. In the water there are everywhere ' reefs' Rocky. Right from the first meters there are unpleasant rocks. As soon as you walk in to an sandy area and think a few meters one can go swimming is already back through rocks tight under the sea surface disabled. Most of the swimmers had therefore bathing shoes borne. all in all we are very happy with the hotel.

  • Location
    5.0

    As already mentioned the hotel is located in Porto aventuras. A small, artificial site created with town center, port and numerous free time possibilities. It is also a housing and apartment-complex in the comfortable mainly United States real her dream of a private vacation home if implemented. From the airport there are about 75 minutes. To the next places, Tulum or Playa del Carmen to 30-40 kilometer it. You can use the taxi (Playa del Carmen 22 American dollar) or the minibusses (after PDC 1 €). the beach is part of the hotel. we have a rental car of Germany from rented we had in PDC abegholt. You could then everything else to beaches to ruins explore. Gasoline costs (at the beginning of 2012) currently less than 1 euro per Liter. I recommend the beach is close to the ruins of Tulum about a good half hour by car to reach is.

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Steffi
Unfortunately no great vacation
  • Hotel not recommended
  • Families
  • Translated
  • Beach holiday
  • January 2012
for families the at the beach with small children vacation plan rather bad. There is a lagoon, there are usually however more adults as children. The other Side of the beach is Rocky and stony. For small children it was absolutely not suitable. The food is actually rather bad. Even my children liked after a week the quite fatty, constant repeated food not more. Beware! The most expensive category must not the best his. The experience unfortunately, we also had to make. service staff partially very unfriendly. read more
  • Room
    3.5
    Size of the bathroom
    3.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    1.5
    Atmosphere & furnishings
    2.0
    Quality of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    2.0
    Variety of food and drinks
    1.0
  • Service
    2.8
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    2.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    3.8
    Quality of the beach
    3.0
    Overall condition of the pool area
    4.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    3.8
    Family friendliness
    3.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    1.0
  • Location
    3.4
    Proximity to shopping areas
    4.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    3.0
    Restaurants & bars in the area
    1.0
    Other leisure activities available
    4.0
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