Hilton Berlin(4.5 stars)

Mohrenstraße 30 10117 Berlin Berlin View on map

Average rating

713 hotel reviews

    Rating by categories

  • Hotel in general
    5.4
  • Room
    5.2
  • Service
    5.4
  • Location
    5.7
  • Food and Drinks
    5.3
  • Sport & entertain
    5.0
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307 reviews for this hotel sorted by travel date
Nicola
Great central location, but very expensive WIFI
  • Recommended hotel
  • Couples
  • City break
  • October 2015
The location was great - easy walking distance to checkpoint charlie and was closely located to the U-Bahn so it was easy to get around Berlin from here. There is free WIFI in the hotel foyer but (very) expensive to have WIFI in the rooms. We received a warm welcome at the reception and were fortunately able to check in to our rooms about 2 hours before check-in time. Would not come back again as we don't think the price is worth it - but we did enjoy our stay here nevertheless. read hotel review
  • Room
    4.3
    Size of the bathroom
    3.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    3.0
  • Gastronomy
    0
  • Service
    5.3
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    0
  • Hotel
    4.7
    Family friendliness
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    6.0
  • Location
    5.3
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
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Catherine
Best location in Berlin
  • Recommended hotel
  • Couples
  • City break
  • September 2015
Went there for a city trip and really appreciated the great service at the hotel! Very clean and modern rooms, ours had a view to the cathedral - fantastic! read hotel review
  • Room
    6.0

    Sicht direkt auf Kathedrale und Gendarmenplatz!

  • Gastronomy
    0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    4.3

    Walking distance to all the museums, old part, etc. Take the bus to the shopping area, the shops around there at Friedrichstrasse are quite upper class.

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Vedran
Perfectly located
  • Recommended hotel
  • Singles
  • Proof of booking
  • Business trip
  • July 2015
Temporary Hotel and a real Hilton. Located on Gandarmermarkt in the Middle of Mitte. Ubahn is in front of the Hotel. Pool was a bit too small for the Hotel with 600 rooms. The Breakfast selection even do ritch did not really have a upmarket quality. read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    4.5
    Overall condition of the pool area
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Joey
Quality hotel in great area
  • Recommended hotel
  • Singles
  • Proof of booking
  • City break
  • June 2015
The Hilton affords great views over the square from the suites and is located central to everything including the u-Bhan (Stadt-Mitte).The suite was spacious and had great views over the dome and cathedral. Nice size too. The Executive Lounge was spacious and had a typical spread but nothing stood out for me. No views at ground level with tinted/shuttered windows. I would recommend this hotel. read hotel review
  • Room
    4.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Aram
Berlin!
  • Recommended hotel
  • Couples
  • City break
  • May 2015
Excellent hotel with excellent location and staff. Variety of food in executive lounge is huge. Hotel is clean and new. A lot of attractions nearby. Definitely will stay in this hotel when next time in Berlin. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Michael
Nice stay, modern hotel
  • Recommended hotel
  • Singles
  • City break
  • April 2015
I had a large room nicely furnished and modern and stayed for two days this time. read hotel review
  • Room
    5.0

    The room was fine though the bathroom was a little small. Beds were comfortable. Room included nice furnishings-- desk, table etc. and a

  • Gastronomy
    6.0

    Breakfast is good but really about average for Hilton hotels. The executive lounge has a nice afternoon tea and very good evening drinks and appetizers.

  • Service
    6.0

    A friendly front desk and nice service in the executive lounge.

  • Sport & Leisure
    6.0

    The pool is one of the best. Nice sized also. Temperature of the water was just about perfect. It also has a sauna. Nice place to relax.

  • Hotel
    6.0

    I had a large room nicely furnished and modern and stayed for two days this time.

  • Location
    6.0

    This hotel is in walking distance of Brandenburg Gate, the Reichstag, Checkpoint Charlie and Unter de Linden. Near expensive shops as well if you want to part with some of your money.

Close
Kenzie
Excellent hotel, location and staff
  • Recommended hotel
  • Families
  • Business trip
  • March 2015
I stayed here, following the advice of my father who has been staying at the hotel every year for almost 15 years now. Firstly, from the moment I stepped out of my car I was greeted nicely by the staff at the entrance as I got inside to check in the front desk staff were also very friendly and had a smile on their face. The rooms were very nice, the beds were comfortable and I thought the furniture was very nice it looked like it had been recently renovated as everything looked new (i'm not sure if i'm right ... about the renovation). I had drinks and a salad at the lobby which were both very good and the service was again, excellent. The next day I went to breakfast in the morning and it was probably the tastiest breakfast buffet ever. Everything from the oatmeal to the eggs, sausages, waffles and orange juice were perfect. The hotel is located right in front of the U-bahn (Metro) which is extremely convenient for business/leisure trips. You may also take the hop on hop off tour bus from across the street. The hotel is also surrounded by amazing restaurants and shops so the location is ideal for business and leisure travelers. read hotel review
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.5
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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James
Great location, great service
  • Recommended hotel
  • Friends
  • City break
  • February 2015
A group of my friends booked a weekend of 3 rooms in mid February at the Hilton, for a 3 night holiday. I am a diamond member and was afforded an upgrade for my room, to a corner suite. As a diamond member, i was also allowed to get access to their executive lounge. The hotel does NOT have an executive floor, but instead has their lounge connected to the lobby. read hotel review
  • Room
    6.0

    The corner suite was fantastic, with also a fantastic view. Honestly, we didn't spend a great deal of time in the rooms, but had no complaints about the rooms themselves.

  • Gastronomy
    6.0

    The hotel's buffet breakfast was a standard hilton breakfast, which I always find superb. What I was more impressed with was the executive lounge. The lounge itself was very spacious and even during peak hours we were always able to find enough places to sit.

  • Service
    2.0

    Albeit I had very high expectations as I normally do at hilton hotels, so let me preface that before I say that this hotel's level of service unfortunately didn't meet them. A few different things happened: 1) before our 3rd and final night, we got notice in the afternoon that water was going to be shutoff to our rooms that night. They did provide some bottles of water, but honestly if I had known that there wasn't going to be any water that night, I would have wanted to book a room at a different hotel. 2) As we were unsure about whether or not items from the minibar would be charged from the suite, we called ahead to make sure, where they told us that we would not be charged. Obviously there was miscommunication on both our parts, but upon checkout I was surprised to see 9 separate charges on the hotel bill. (We had only taken 4 things, it turns out my friends had removed some items to put some of the extra water in, but the minibar had sensors that charged us for everything anyway). The hotel did graciously take off half of the charges, but to put in plainly it was still a pain in the but to deal with.

  • Sport & Leisure
    4.0

    I only used the fitness center during my stay, but I was thoroughly pleased with the machines and weights they had available.

  • Hotel
    5.0

    A group of my friends booked a weekend of 3 rooms in mid February at the Hilton, for a 3 night holiday. I am a diamond member and was afforded an upgrade for my room, to a corner suite. As a diamond member, i was also allowed to get access to their executive lounge. The hotel does NOT have an executive floor, but instead has their lounge connected to the lobby.

  • Location
    6.0

    I don't think you could really ask for a better location, being situated right in the middle (mitte) of downtown. We had easy access to subways and cabs. We were looking to rent some bicycles to ride around in, but unfortunately we had to go to a nearby hotel because the hilton didn't have any.

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Matthew
Fancy hotel in the nice Berlin area
  • Recommended hotel
  • Singles
  • City break
  • January 2015
Good hotel with very professional staff. It might cost you a bit but it worth it sometimes. The location is nearly perfect for shopping, dining, and start of sightseeing. Perhaps only down side is that this hotel still charge you for in-room Wi-Fi connection. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    4.8
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    2.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    2.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
Sylvia
Right in the center
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • December 2014
The hotel is very centrally located. In the surrounding area there are numerous restaurants and shops. The room was relatively large and clean. Even though the building needs to be renovated. The breakfast was excellent read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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MIchael
Great location and very nice hotel lounge
  • Recommended hotel
  • Couples
  • City break
  • December 2014
REally nice hotel right in the heart of Berlin. Super-nice lounge for elite members, decent rooms, beautiful facade, good public spaces, decent service. It is very clean and caters to a wide range of guests. read hotel review
  • Room
    5.0

    Nice room, a little dated, not enough plugs and plugs were hard to find. Bed was very comfortable, heat worked well, and the service was good.

  • Gastronomy
    6.0

    We ate primarily in the elite members lounge which is the largest of its kind in Europe. The lounge offered free alcohol from 5-7pm every day, a breakfast, evening appetizers and canapes, free beverages all day long. The breakfast in the dining room was excellent.

  • Service
    4.0

    Generally we experienced good service. The ladies in the lounge were amazing, helpful and friendly. the concierge was not friendly and not helpful, although there were two and one was much better than the other. When we checked out, nothing went well. There was no one to help with luggage, or to get taxi.

  • Sport & Leisure
    0
  • Hotel
    6.0

    REally nice hotel right in the heart of Berlin. Super-nice lounge for elite members, decent rooms, beautiful facade, good public spaces, decent service. It is very clean and caters to a wide range of guests.

  • Location
    6.0

    Right near big shopping streets, outdoor markets, museums, and the u-bahn station is literally 10 feet from the front door.

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John
Hilton Berlin - one of my favourite hotels
  • Recommended hotel
  • Singles
  • Business trip
  • September 2014
Hilton Berlin is one of my favourite hotels - the city atmosphere, the easy walking to Checkpoint Charlie, the excellent metro connections, the great views from the room windows, the friendly staff. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.5
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
Close
Hansjürg
Super central location in Berlin
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • City break
  • August 2014
Berlin is worth a visit and the location of the hotel is very good. The underground station 'Mitte' is right on the doorstep and also you can walk right to the Gendarmenmarkt, which is also very beautiful. The Friedrichstrasse is just 2 side streets away. The value for money was absolute top class. We booked the hotel via Airberlin and paid for 6 nights including flight from Zürich €540 the hotel otherwise costs a lot more, but for us it would have been too expensive. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Bärbel
Super für einen City-Trip
  • Recommended hotel
  • Friends
  • City break
  • August 2014
sehr guter Ausgangspunkt für einen City-Trip, guter und schneller Check-In, hervorragende Zimmer mit großem Bad, das Frühstücksbuffet lässt keine Wünsche offen, sehr zuvorkommendes Personal read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.8
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    5.7
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
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Christian
Very good hilton hotel gendarmmarkt berlin station
  • Recommended hotel
  • Couples
  • City break
  • July 2014
hotel is about 25 meters for ubanh station stadtmitte near gendarmmarkt plaza ;if you take executive upgrade room you can access to lounge for breakfeast buffet, tea time cakes and from 6pm alcohoolics drinks and a real dinner. Rooms clean, 25 m2. fresh and new furnished. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Michael
Not as good as last time
  • Recommended hotel
  • Singles
  • City break
  • May 2014
I had such a nice time when I stayed here last fall that I stayed again in the spring. This time wasn't as good. My room was upgraded to one about the same size with a view of a dome that didn't matter much to me. You have to be a diamond member or pay to use the sauna.I wanted to check out early for personal reasons as I had made some mistakes in planning my trip and I thought I was within the 24 hour rule of the hotel but was told I wasn't and anyway the staff ... didn't want to help me on that so I stayed. I did enjoy the stay in Berlin and would say that this hotel is very well located for those interested in main tourist attractions but it is not close to most major night clubs. I would stay here again though there are many choices in Berlin. It was quite a bit different from my last stay in which the staff was totally helpful in regard to a travel mishap I had and I came away from that visit thinking it was the best hotel on my fall trip. that was probably why I was so disappointed this time. In the end I would definitely try this hotel again but I wouldn't come in with high expectations. I would recommend it (with reservations) in that I think my problems were somewhat unique. read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    3.8
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.3
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Andy
Never again!
  • Hotel not recommended
  • Friends
  • Translated
  • Business trip
  • April 2014
12 years after my last stay, this hotel is no longer what it was. A clear minus in all areas. Apparently the HHonors members with diamond or gold status, who have collected Hilton points for many years and want to redeem these, are 'rewarded' with the worst rooms. read hotel review
  • Room
    2.0

    On the 2nd floor, too small, about 25 m²; bathroom with tub, so small that one person can hardly turn around in it. Furniture should be updated, inadequate cleaning. The lampshades on the nightstands are dirty and covered with stains from drinks. Some of the curtains are ripped. Decor is very dated. No shoehorn, you had to ask for extra for flip-flops. The view of the Gendarmenmarkt does not help either.

  • Gastronomy
    3.0

    As HHonors members we had access to the so-called executive lounge in which we could have a small breakfast in the morning, drinks during the day and small snacks in the evening. Around 9:15 the selection was still minimal, no eggs, no prepared bread, no fruits or oats. We then had our breakfast in the 'official' area on the 1st floor. Significantly better, but absolutely nothing special. The large room is as comfortable as a cafeteria, the furniture is old and worn out.

  • Service
    3.0

    Waiting time at check-in, even though there is an extra counter for HHonors guests. Apparently no luggage service is offered. Altogether very snippy and not interested.

  • Sport & Leisure
    0
  • Hotel
    3.0

    12 years after my last stay, this hotel is no longer what it was. A clear minus in all areas. Apparently the HHonors members with diamond or gold status, who have collected Hilton points for many years and want to redeem these, are 'rewarded' with the worst rooms.

  • Location
    5.0

    The Gendarmenmarkt across the way is great, but this hotel has nothing to do with the location. This is also possible in the Westin Grand and Regent.

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Varun
Hilton Berlin - 5 stars and amazing place to stay
  • Recommended hotel
  • Singles
  • Business trip
  • March 2014
Hilton Hotel in Berlin is a nice hotel. Close to check Point charlie and other tourist attractions. If you are on a business trip, there are a lot of conference rooms and quiet areas which can be used for meetings. In the evening the lounge area is amazing, and there will be a singer or a performer for whole of the evening. As it is with all other 5 star hotels- Internet is 25 euros per night, but you can use free internet in the lobby area which will cut you off after every 1 hour. read hotel review
  • Room
    4.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    3.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    6.0
  • Service
    4.5
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    4.5
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.5
    Family friendliness
    4.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    4.8
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    4.0
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Risto
Good city location for tourist
  • Recommended hotel
  • Singles
  • Business trip
  • March 2014
This hotel has good location for tourist attractions. For business travellers location is not so good as tourist attractions. Room was clean and comfortable but check-in process took a bit more time than usual because the receptionist did not know the HHonors benefits. read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    4.5
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.7
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.7
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
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Henning
Nice hotel at the Gendarmenmarkt
  • Recommended hotel
  • Families
  • Proof of booking
  • City break
  • February 2014
This is a nice hotel next to the Gendarmenmarkt. You can reach it very easy by public public transportation. The staff is very heldful and friendly. Rooms are nice. As a Hilton HHonors Gold member we got an upgrade. read hotel review
  • Room
    4.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
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