Eibsee Hotel(4 stars)

Am Eibsee 1-3 82491 Grainau Show map

Average rating

214 hotel reviews

    Rating by categories

  • Hotel in general
    5.3
  • Room
    5.2
  • Service
    5.5
  • Location
    5.3
  • Food and Drinks
    5.4
  • Sport & entertain
    5.1
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149 hotel reviews in Englishsorted by travel date
Gabi
Relax on the Eibsee
  • Recommended hotel
  • Families
  • Translated
  • Countryside & spa
  • January 2013
In the Eibsee-hotel you feel in every aspect very probably. The staff put in so much effort. The food is excellent. Especially worth mentioning is the child-friendliness. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Carola
Great family vacation with grandpa
  • Recommended hotel
  • Families
  • Translated
  • Other stay
  • December 2012
A wonderful hotel with an upscale facilities, very friendly staff, family friendly in a unique location. For both seniors as for children very suitable. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Sabine
At any time and again and again
  • Recommended hotel
  • Families
  • Translated
  • Skiing and winter sports
  • December 2012
At any time and again and again! The Eibsee hotel is a 2. home - no matter wether summer or winter has become. We are for 12 years regularly and there is no reason, to moan. read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Entertainment
    5.5
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.4
    Proximity to shopping areas
    5.0
    Distance to ski lift
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    6.0
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Roswitha
Worth a trip!
  • Recommended hotel
  • Friends
  • Translated
  • Skiing and winter sports
  • December 2012
This hotel is always again worth a trip. The atmosphere is warm and welcoming but also elegantly and the staff are always always cared about one. The christmas decoration is every year different, again and again a real eye opener and not tacky. The food (4-courses menu in half board enth) Regionally, but not rustic. All in all very recommendable. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.8
    Distance to ski lift
    6.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Peter
Great hotel in great location
  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • Countryside & spa
  • December 2012
A nice in a fantastic location with a very good staff, suitable for summer and winter vacation, adds Great in the landscape. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Entertainment
    5.3
    Overall condition of the pool area
    5.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.7
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Nina
Dusty tristesse
  • Hotel not recommended
  • Couples
  • Translated
  • Countryside & spa
  • November 2012
Musty atmosphere; Clean rooms; Wi-fi/newspapers/magazines/omelet instead of buffet-egg to pay extra, which in this price range appropriate read more
  • Room
    3.0

    80. years standard; Standard equipment; Clean

  • Gastronomy
    2.0

    Local, boring implemented/processed kitchen; unnecessary greasy and uncreative. Overpriced prices for the quality. For breakfast was usually warmed up rolls and general bad brotqualität. Atmosphere the food stuffy and dusty. The unbelievably beautiful view of the lake is through the high terrace not possible!?! Altogether boring decoration.

  • Service
    2.0

    Catastrophic service; difficulties with the language to unnecessary tensions and misunderstandings led ; the staff is already tried hard, but not a clear, inspiring leader, also times with and make its presence felt. Finally inarticulacy on both sides and no 'normal' smalltalk possible; 20 minutes on card waited. No magazines in the spa etc. Room cleaning okay. Reception and room very friendly. There is no or hardly any regional staff, why hardly bavarian charm can develop.

  • Sport & Entertainment
    3.0

    Very nice wellness corner; in the relaxation room (new and quite successful) surprised a loud ventilation, the circa every 10 minutes and one with a smile after lüftungsdurchgang the relaxation music is responsible; Numerous hiking possibilities; Frumpy pool, the very clean is.

  • Hotel
    2.0

    Musty atmosphere; Clean rooms; Wi-fi/newspapers/magazines/omelet instead of buffet-egg to pay extra, which in this price range appropriate

  • Location
    6.0

    Gorgeous location, a made up! Good traffic connections about garmisch and then bus or car.

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Christian
Location wonderful, gladly again
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • September 2012
We have stayed several times in this beautiful hotel been. The location is perfect and very idyllic location. Until now we were only for skiing and therefore in the winter there. Now we had summer weather and could beautiful Eibsee than lake for swimming enjoy. On small beach were loungers sufficiently available, towels for reservation are not required. The lake is crystal clear. The wellness area is sufficient, there were always enough relaxing loungers available. The sauna and the swimming pool were not crowded. The front desk staff and the cleaners are absolutely great. In the area of food was ... almost a complete change of the staff made. That was definitely not the advantage of the hotel. The new waiter are unfortunately ( still) not technically so experienced, so it took, respectively not correctly cleaned (wrong food, language barriers, no jurisdiction to the table, and so on). They were friendly, but there is something Ausbaupotenzial. Altogether it is a very nice hotel and we will certainly visit again. read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.7
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.7
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Inge
Rest and relaxation in a beautiful location
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • September 2012
One very nice hotel with a great location, a super clear and beautiful lake right on the hotel, great view to Zugspitze. We had a standard room, it was OK, unfortunately we felt nothing of the 4 *, furniture old fashioned read more
  • Room
    4.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    4.7
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.3
    Proximity to shopping areas
    2.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Stefan
Wonderful location at the foot of the Zugspitze
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • September 2012
A outdated four star hotel with a wonderful location. Therefore the fine room price, the unfortunately also in the US booked room with the forest very steep was, although we would really in the deepest forest stared and at the same time under the Warenanliegerzone was, the regularly to loud disturbances led -unfortunately-. Apart from that, as mentioned the hotel lies wonderful on Eibsee with direct view of Zugspitze and also right next to the parking the Eibseebahn. The breakfast was excellent, the dinner was for this unfortunately less than the menu promised. The rooms a four-star hotel just. Wellness ... area a bit small. The staff very friendly and competent! Five star! read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.8
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.0
    Proximity to shopping areas
    1.0
    Restaurants & bars in the area
    3.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Stefan
Great location, weak staff
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • September 2012
The hotel is in a dream-like location. Five star. Food ( breakfast and dinner) 5 stars. Saved clearly at the staff. Little well trained staff, which the claim of the hotel do it justice. Here just 2 at best however three stars reached. The hotel works worn and needed. Furniture looked worn and tired. The spa area and the areas on the lake great. Those who seek peace and quiet, this hotel is the right place. read more
  • Room
    3.3
    Size of the bathroom
    3.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    4.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    2.3
    Competence (handling complaints)
    2.0
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    3.0
  • Sport & Entertainment
    4.7
    Overall condition of the pool area
    5.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Arezoo
Pure relaxation with a unique view
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • September 2012
The hotel is the only on Eibsee. The view from the rooms to the sea side was uncomparably beautiful. We are only to the hotel for us a brochure for next year taking... From this there 5 nights. The parking spaces in front of the hotel are for the hotel guests free of charge. Guest structure was very mixed. Both conferences, as well as families and couple. The night with half board 4 to five course menu in the evening offered. The whole hotel was always clean and well maintained. read more
  • Room
    6.0

    We had a room with lake and zugspitzen view with a large corner balcony. Our room had 2 beds, the 140 times 200 (I believe all rooms have 2 beds). The mini bar, free safe, tv... Everything available.

  • Gastronomy
    5.0

    The hotel has a main restaurant and a tavern with asian kitchen from the wok. We personally were very disappointed the wok kitchen. The days before we had in the main restaurant a wide selection of delicious before, -main, -and desserts. In the tavern that was not the case. Otherwise we found that the dishes in the tavern perhaps only in the broadest sense with the asian kitchen to do had. We would tavern not again visit. The main restaurant against is just great. There is as a part of the half board a 4a -course menu to select. We were each evening very satisfied. By the way one can use for the following day from a bavarian evening order (duck, leg, and so on)

  • Service
    5.0

    The staff were in the entire house always friendly and competent. Especially at the front desk and at the bar. The cleaning of the rooms was satisfactory to sufficient. As extra performance we have our day of departure the breakfast to the room ordered. For a extra charge was the absolutely no problem.

  • Sport & Entertainment
    6.0

    The hotel has in the basement ( on seebene ) a pool. With chairs inside and out at the beach. There are two saunas, one of which a steam bath. The swimming pool and sauna area we used it every day and it was every day clean. There were daily enough towels both in the swimming pool, as well as in the sauna. The resting room with a fantastic view over the lake is inviting to stay a while. There is also a covered resting room in the outdoor area with a direct access to the lake. A fitness room with different devices are also available. In the first 3 days were also 3 canoes at the beach, the you could easily so may use.

  • Hotel
    6.0

    The hotel is the only on Eibsee. The view from the rooms to the sea side was uncomparably beautiful. We are only to the hotel for us a brochure for next year taking... From this there 5 nights. The parking spaces in front of the hotel are for the hotel guests free of charge. Guest structure was very mixed. Both conferences, as well as families and couple. The night with half board 4 to five course menu in the evening offered. The whole hotel was always clean and well maintained.

  • Location
    6.0

    The hotel is in a dream-like location nice. The hotel lies in 1000 meters height right at the Zugspitze. The gondola lift to Zugspitze is convenient on the other side of the parking. The Eibsee 'beach' is right on the hotel and clear water invites you to swim. There is a small place 100 meters away from the hotel for notwedige purchases. The small village Grainau with small shops is about 3 kilometer below of the hotel.

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Ole
For a wedding OK, vacation not really
  • Hotel not recommended
  • Couples
  • Translated
  • Other stay
  • August 2012
We were just one night because of a wedding there. I can therefore only this snapshot rate. I rate only from room and breakfast. The wedding was brilliant (also from the hotel really well done). My conclusion falls nevertheless rather something modestly from, as we on the day of arrival only at 15:00 could check in. Our room faced the inner courtyard ( kitchen, Delivery, trash cans) the furniture is also have already gotten very old. The breakfast was very well arranged and the service staff totally overwhelmed. It took forever, until you have dishes cleared, or the buffet ... ( the already very meagerly was) luxe. The night was also everything but cheap. Price-performance. Well. The location in the mountains and on the lake is however brilliant. read more
  • Room
    4.0
    Size of the bathroom
    4.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    5.0
  • Gastronomy
    3.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    3.0
  • Service
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Transportation connection and available excursions
    5.0
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Jörg-Dieter
Four star - what and why? - absolutely overestimates
  • Hotel not recommended
  • Families
  • Translated
  • Other stay
  • August 2012
Introdution: we are with the extremely positive reviews ( except location) very hard. We are often in 4-5 stars houses on the way, but the hotel is it nevertheless far away. The hotel and the rooms / facilities are very outdated. Room: floor coating is an old carpet with stains. The furniture is scuffed. The bathroom is with its shower curtain, the dirty/moldy joints and the loose mountings definitely not 4 stars. The balkonboden is bare concrete, the cushions and window frames were dirty, but the but really. Pictures I have attached, so it clearer is. The swimming pool was ... unfortunately also dirty and in my opinion also too small. read more
  • Room
    1.0

    For about 260,- Euro the night the rooms are too small and old. We already described before the furniture is chipped, the carpet old and partly worn, the balcony dirty and a small bath with a shower curtain unacceptable. But look at my pictures and judge yourself. For me this is an two star hotel with a 4 star price and not more.

  • Gastronomy
    3.0

    The breakfast was sufficient ( unfortunately although we were only on the third day scrambled egg, bacon etc. Offered, the staff before had apparently not in the mood), although not 4 star according to and the dinner was also so far ok one, but m. M. After both could be improved in the light of the 4 stars. Our tablecloth was in the 3 days not changed despite stains. In the polsterritzen please do not reinlangen, it was probably already very, very not vacuumed. Cuisine/type of food to fake, here would be m. M. After good German down-to-earth kitchen better announced.

  • Service
    2.0

    Front desk is very friendly - the waiters unfortunately not. Mostly relatively unfriendly and gelanweilte phenomenon, after the motto 'nothing questions or please no extra wishes'. Greetings from serving staff, not from the reception, was rarity.

  • Sport & Entertainment
    3.0

    Beach and pool chairs were clean and beautiful. Pool unfortunately not - leaves and dirt on the soil of the basin, in the early, cobwebs, etc.. At the fensterecken.

  • Hotel
    1.0

    Introdution: we are with the extremely positive reviews ( except location) very hard. We are often in 4-5 stars houses on the way, but the hotel is it nevertheless far away. The hotel and the rooms / facilities are very outdated. Room: floor coating is an old carpet with stains. The furniture is scuffed. The bathroom is with its shower curtain, the dirty/moldy joints and the loose mountings definitely not 4 stars. The balkonboden is bare concrete, the cushions and window frames were dirty, but the but really. Pictures I have attached, so it clearer is. The swimming pool was unfortunately also dirty and in my opinion also too small.

  • Location
    6.0

    Location is exceptionally beautiful, to give at all nothing to complain about - this would be the 4 stars are absolutely justified.

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Marco
Hotel in a dreamlike location
  • Recommended hotel
  • Families
  • Translated
  • Countryside & spa
  • August 2012
Hotel lies directly on the Eibsee, at the foot of the Zugspitze. Circular route ( about 8.8 kilometer) leads around the lake. There are also possibilities oars respectively pedal boats to lend. We had the hotel for 2 nights included half board as a connecting station for a departure South booked. The food was after our opinion a bit too greasy ( meat). Some waiter left quickly distract and forgot then the guests. Nevertheless the hotel is as a connecting station recommendable. read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
  • Sport & Entertainment
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.3
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    5.0
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Gerald
Abrechnungstricksereien at the front desk
  • Hotel not recommended
  • Couples
  • Translated
  • Countryside & spa
  • August 2012
Rooms: no 4 star standard, very old, in need of renovation, very dingy and old-fashioned Breakfast: good, friendly restaurant staff read more
  • Room
    2.0

    In need of renovation, with us was no sense on, no 4 stars

  • Gastronomy
    5.0

    Very good dining, rather typical for the country, but too few offer and variety for vegetarians.

  • Service
    1.0

    Abrechnungstricksereien at the front desk/sleights in the room categories (lake view, side sea view ): we had a room with direct sea view booked, however we were at our arrival a room with partial lakeview (room 122) made available. On our request after a room change we could not meet, since the hotel was booked. First during the 3. night we got a room with direct lake view. We were with the first room very dissatisfied, as there is a direct view of the terrace and everywhere was visible. The lake was only in the background and laterally to see. Also there was only 2 separate beds, which are not together could, although we had a double room booked. On our demand at the front desk we were on this room type different information given; a time there was a lake view, other times it was a partial lake view. On our way back we brought this because of the preisunterschiedes between sea/and laterally lake view again the language, since we also for the first room a direct lake view with naturally higher price charged. We also had a gift coupon, the us on the settlement with a wrong amount credited, although we then 90 euros,- more for the coupon had paid. The lady at the reception couldn't help us. Since the concierge disappeared was, she asked us, the bill only time and the matter then later on the concierge resources. After repeated correspondence with the concierge we got now the 90, -€ for reconsideration, on the demand with the room type was however the concierge on its bill and they were not at all against. This lack of customer focus remains with the guest a feeling of discontent, and the mulmige aftertaste, cheated, hang.

  • Sport & Entertainment
    0
  • Hotel
    3.0

    Rooms: no 4 star standard, very old, in need of renovation, very dingy and old-fashioned Breakfast: good, friendly restaurant staff

  • Location
    6.0

    Beautiful landscape and surroundings

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Wolfgang
Nice hotel with pent-up demand
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • August 2012
Hotel in a beautiful location, the unfortunately in some respects needs to make up for lost ground. The cleaning staff seemed rather unmotivated. It was demonstrably 2 days in the room not vacuumed. The rooms are partly in need of renovation ( sloping wand hook etc.). Definitely only room with lake view, not room to the inner courtyard. Here show every day from 6 o'clock loudly deliveries by truck, the one from the sleep tear. The staff in the service area is sometimes disorganized and unhelpful. You can tell the people at, that they have no fun in their ... work and it was only a job to see. There is long waiting periods, dishes were partly nearly cold. Very annoying. Even more galling is, that we over a year here and these points at the front desk respectively with evaluation sheet mentioned, without that little has changed. The location is a dream, the hotel as four star hotel however only conditionally recommendable. read more
  • Room
    4.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    4.7
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
  • Sport & Entertainment
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.7
    Family friendliness
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    4.4
    Proximity to shopping areas
    2.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    6.0
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Florian
Great location - excellent service
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • August 2012
One sees the hotel on, that probably the last major work on the 70. Were, but it must also not always the great alpine chic pabulum from Austria and South Tyrol his. read more
  • Room
    4.0

    Room with lake view and zugspitzblick, since you will have a look then also again to the shabby furniture way. The bathroom is renovated and nice. Altogether adequate.

  • Gastronomy
    5.0

    Dinner was very good quality (4 course ), however I personally the portions for a multiple course menu to large. The breakfast has actually everything you need, in comparison to other wellness hotel it is however because of the presentation, refilling a bit off. This is in the summer however because of the great breakfast terrace with zugspitz and eibseeblick more than made up for it.

  • Service
    6.0

    Very motivated and friendly, always with a lot of fun at the work.

  • Sport & Entertainment
    3.0

    Here does one notice the lack of renovations unfortunately most. The swimming pool you can actually not so call, approximately 5 meters long of which half 80 centimeter depth. In the summer this is completely no matter, as the small fine direct lake access. The sauna area is huge but very lovelessly designed. A middle finnish sauna. If the hotel is fully booked, it would probably be tight with relaxation area and in the sauna. Unfortunately, there is still so much potential available.

  • Hotel
    5.0

    One sees the hotel on, that probably the last major work on the 70. Were, but it must also not always the great alpine chic pabulum from Austria and South Tyrol his.

  • Location
    6.0

    Think something similar there is hardly...

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Petra
Never again vacation in Eibsee hotel
  • Hotel not recommended
  • Couples
  • Translated
  • Countryside & spa
  • July 2012
Because we no room in the Eibsee hotel had reserved, we were by a young staff The front desk a test on solvency with deckungsabfrage the credit to. This situation was very hurtful. A conversation on the day of departure the staff showed, that this test must, if guests for a spontaneous break in the Eibsee hotel decide. Furthermore he said, that it every year guests returns, which pay their bills and the hotel thus nothing but damage power. By the way, the deckungsanfrage my credit amounted to 0,01 Euro. Since this degrading treatment this employee our vacation tidy ... missed was, we chose our friends colleagues of a stay at this hotel Not advised. Furthermore, we have our hotel bill pay in cash. read more
  • Room
    4.5
    Size of the bathroom
    3.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    1.7
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    1.0
    Friendliness and helpfulness
    3.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    6.0
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Matthias
Great hotel in a dreamlike location!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • July 2012
A really good hotel in a great location, rich breakfast buffet, WiFi free of charge. We had our dog and also here there was no problem. Very well us also the hotel's own beach much, there loungers, sun screens and even small boats free of charge made available. We will definitely come back again and can the hotel riu palace Cabo San Lucas recommend. read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.7
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.4
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
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Svetlana
We would gladly come again
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • July 2012
We have a wonderful long weekend in the iceberg -hotel spend and will gladly come again. Room: We had the luck a renovated room to get (bathroom& carpet new ), the furniture is not so important for us. The rooms were cleaned daily and there was no reason for complaints. Wellness: A bit no for the number of guests. A great relaxation area inside and outside with views of the Eibsee and the mountains. The pool ( inside) is superfluous, since you didn't really swim with the size and depth. Is more like a wading pools for children. I would ... recommend this area rather to use the sauna area to expand. Restaurant: Super- the food really delicious and a wide selection. The tavern ( specialty restaurant) is totally cute and with class food and service. Really no reason to the complaint. Service / staff: First class-my compliments to the management for the Personalwahl. I rarely a hotel where the whole staff is friendly and helpful as in the Eibsee-hotel. A great team -every guest the feeling welcome and beautified the stay. In short: Nice hotel in excellent location with many possibilities for recreation if you the mountains and the water loves. The hotel is less pure wellness in the interior area suitable, however for those much in nature move is the sauna area wholeheartedly enough for relaxation. We super felt at ease and are definitely coming again. read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    4.0
    Overall condition of the pool area
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.7
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.7
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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