Hotel Hyatt Regency Kuantan(4 stars)

Telok Chempedak View on map

Average rating

33 hotel reviews

    Rating by categories

  • Hotel in general
    4.0
  • Room
    4.0
  • Service
    4.7
  • Location
    3.6
  • Food and Drinks
    4.9
  • Sport & entertain
    4.2
Filters
You selected:
7 hotel reviews for undefined sorted by travel date
Günter
There are more rewarding destinations in Asien
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • February 2014
Beautiful resort with spacious pool area close to the beach. Friendly staff everywhere, nice clean rooms and a front desk. The leisure facilities are very limited, you want to leave the hotel area. Few possibilities to go out nearby. The offered excursions were partly very expensive and there is relatively little was offered. Many monkeys in the area, the also stayed in the room or at least on the balcony and a great deal, - they can be out of your hand. There are more rewarding destinations. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    4.7
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.3
    Quality of the beach
    4.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.7
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    3.8
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    3.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    4.0
Close
Stijn
Excellent location but needs refurnishment!
  • Recommended hotel
  • Singles
  • Business trip
  • May 2013
This is a hotel on a good location, has a nice beach and lovely restaurant and pool area. The only downside is the aged look of the rooms. They really need some upgrading, certainly considering the 5-star rating of the hotel. If you decide to book here, go for the ones with sea-side view. The extra price is, from my point of view, worth it. The you get at least some astonishing sunset and sunrise views who compensated for the room :-) But in general, it's a good hotel. But 5-star rating...not based on the rooms then. read hotel review
  • Room
    3.3
    Size of the bathroom
    3.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    3.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.5
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    5.0
  • Location
    3.0
    Restaurants & bars in the area
    3.0
Close

Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Bettina
A pure disappointment archived
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • March 2012
Our last night ( we were 10 days in Malaysia on the way) we stayed at the Hyatt Regency hotel in Kuantan booked. You like my, the Hyatt -chain that to a certain standard required. The reception was still warm, but when we the room ( point 2212) came, my hair properly set up. The room smelled musty, the window panes were completely fogged up and when I was in the bathroom was: oh my dear-the shower curtain was completely black ( mold!) and also the toilet seat was completely covered in mold stocked. In closer look at was the ... whole ceiling full of black Mold. I went to the front desk state, we do not in this room stay could. The lady said-we are after the lunch again come by, then have it if necessary a different room. Well-after lunch the lady was not there anymore. We got upgraded to a Regency club room-has naturally which cost. This room at least not mold infested, but the cleanliness also left to be. The whole complex is a pure disappointment and I would prefer in tent sleeping, as again a night to spend. read hotel review
  • Room
    3.0
    Size of the bathroom
    3.0
    Cleanliness & linen change
    1.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    3.5
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    4.0
  • Service
    2.3
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    2.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Leisure
    3.5
    Quality of the beach
    4.0
    Overall condition of the pool area
    3.0
  • Hotel
    1.5
    Condition of the Hotel
    2.0
    General cleanliness of the different areas
    1.0
  • Location
    6.0
    Distance to the beach
    6.0
Close
Chris
Hotel by the sea archived
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • March 2012
A hotel right next to the sea. The hotel consists of very lots of houses which near the zentralhaus beach chairs. Different pools, the sea invite to relax. The audience ranged from wealthy malays to european vacation-and business travelers. The rooms are fine and if the doors are closed beiebn the monkeys outside. It rains a - twice a day, as normal. Evenings there was next to restaurants and a loud disco. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    4.3
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    3.8
    Proximity to shopping areas
    3.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    4.0
Close
Sonja
The hotel needs renovating the rooms! archived
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • April 2011
I was with my boyfriend April 2011 and they could only advise you not to go there. It is not the guests expect! I thought this from Hyatt and it is always the Webseit of the hotel promises only the best and great pictures! We wanted to spend our trip to Malaysia as a week end at the Hyatt Regency Kuantan resort holidays and we were very pleased! Upon entering the room I was beaten back such a smell me! The room smelled extremely musty and like mildew and smelled, and looked at the ceiling in the room also the ... mold. Also on the balcony on the walls you could see the mold. We went to the reception and wanted a different room which we were told that the room we booked is not something free, otherwise, we would have higher category book cost more. It was always said 'plus plus'. We were a different room that the hotel was not convincing but also, and smelled bad. Finally, we went to the club where we wanted to use the Internet to look at ourselves in the Internet on the hotel's website with all room categories. Use of the Internet was denied by the staff, since we were not 'club' -had booked. A shame as we find! The staff showed us a room and expected us to what we all pay for a change. A room for 465 MYR per night we had booked, and would pay more 207,80 MYR if we wanted to upgrade to a club room. Since you couldn't more into the restaurant to eat at the buffet, but the club buffet satisfied with the stay otherwise it will cost extra! Plus plus as the staff goes. I heard only plus plus, plus, plus, I was extremely the joined even the DVD player we should pay, and that in a Hyatt hotel that there are five star rating. Finally, we took the room as it was after 10:00 P.M. and we eat and then wanted to sleep. This was our worst night we were in the whole three weeks Malaysia had! We had ants in the bed, no wonder the pillow was not white, but yellow, and at least since ten years must never be renovated. Dead roaches and bugs in the room and on the balcony, cigarette butts on the balcony floor, hair in all corners of the room. In the bathroom the fixtures were rusty, the paint was peeling off the ceiling of mold and it smelled very bad moldy and mold in the bathroom and in the room. We could see the mold on the walls and ceiling. You saw that the mold with the color was. The mattress was as hard as a rock and was filled with metal springs (like cheap motel). In the night we were bitten by mosquitos. Under the door there was a seven centimeter thick gap and from 5:00 in the morning we could not longer sleep because we could hear the crack the noise. In Eingasbereich of the hotel was loud music until late into the night with a disco was available for external people. The people came and went active, the lady looked as if they would come from the horizontal decorative arts. Peace and relaxation was impossible. The tv in the room should have 15 channels, we received three channels! During dinner in the restaurant we saw that the Chef de service in the work clothe-seated and drinks were consumed was playing with the mobile phone. Then he told an employee at the poor and packed. The staff were all very scared. Furthermore, the same staff are around 10:00 P.M. in the restaurant were the next morning at nine o'clock already been there again. No wonder no order run correctly. We checked out the next day since we expected better for the money and really need! Also, there is mould harmful! The hotel prides itself with five stars and great pictures on the Internet. The reality on the ground in Kuantan is quite different from! And that the rooms in a sorry condition. Moldy, smelly, dirty pillows and sheets. In the bathroom the fixtures were rusted and the ceiling was peeling. in the morning were a lot of white Fetzten the ceiling on the floor. There would be no reason to change the room because all of the rooms are old and mouldy! The hotel needs to renovate the rooms, the high rate is also justified! We complained after our return at Hyatt hotels and impeccably the money back for the night received. That speaks the irregularities that are known. read hotel review
  • Room
    1.3
    Size of the bathroom
    2.0
    Cleanliness & linen change
    1.0
    Room amenities (TV, balcony, safe, etc.)
    1.0
    Size of the room
    1.0
  • Gastronomy
    3.0
    Atmosphere & furnishings
    1.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    4.0
  • Service
    1.3
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    1.0
    Friendliness and helpfulness
    1.0
    Staff's knowledge of foreign language
    2.0
  • Hotel
    1.0
    Condition of the Hotel
    1.0
    General cleanliness of the different areas
    1.0
  • Location
    5.0
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
Close
Giuseppina
Hotel with flaws-great beach archived
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Other stay
  • September 2010
Hotel: the hotel is in dire need of a renovation: the furniture was chipped and, some doors not really help. Single room to be directed at the moment. The staff is but're busy and you can ask for a new room without any problems. Our first room had slight mold, was musty and the bathroom are peeling off the ceiling. The new room was still quite old, but otherwise OK. Beach: the beach is very beautiful and it almost has for you alone. The sea is very clean. Food: the food in the hotel was very good, as well as ... the breakfast. We have eaten but mainly outside of the hotel. There are food stalls with it a good selection of very good food. The hotel is for a short stay. Once all the room are newly renovated it has also again the standard of a Hyatt hotels read hotel review
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    4.8
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    3.5
    Overall condition of the pool area
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.3
    Family friendliness
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    4.0
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    3.0
    Other leisure activities available
    3.0
Close
Petra
Super beach archived
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • July 2009
We were for three days in Kuantan/beach during a private tour business, the hotel and the whole area were very clean and well maintained, the room fully equipped, it are two pool areas, food is OK, but we prefer local vendors, in the immediate vicinity a few shopping possibilities, for a short stay highly recommend, for a longer stay, possibly something boring. read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Child care or playground
    4.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.6
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    5.0
Close