Hotel Serene Garden(3 stars)

173 5, Rajaphilla road 20000 Kandy Show map

Average rating

14 hotel reviews

    Rating by categories

  • Hotel in general
    4.3
  • Room
    3.6
  • Service
    4.0
  • Location
    3.8
  • Food and Drinks
    4.9
  • Sport & entertain
    5.0
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9 hotel reviews in Englishsorted by travel date
Claudia
Unfortunately way too loud to us!
  • Hotel not recommended
  • Couples
  • Translated
  • Other stay
  • March 2013
Unfortunately the architect here everything was done so that noise well, can spread, over all steinfussböden but the stairways not the zimmerfluren separation, room under the restaurant (steinfussböden & movement), rooms on the pool level (noise), bedienstetenbüros on a lot zimmerfluren where either the telephone unanswered rings or loudly but team meetings be held, not dichtmschließende doors (noise). The food is very good and very good value for money, the staff very good, on the first day you get a small bottle of water per person, the view is great. So:a shame because of the noise! With ohropax is. read more
  • Room
    3.0

    Unfortunately were the towels very dirty! With mold in the bathroom almost all hotels in the tropics to fight.

  • Gastronomy
    5.0

    The food was a good mixture of local and western dishes and tasted good for us

  • Service
    4.0

    The service we found very good.

  • Sport & Entertainment
    0
  • Hotel
    3.0

    Unfortunately the architect here everything was done so that noise well, can spread, over all steinfussböden but the stairways not the zimmerfluren separation, room under the restaurant (steinfussböden & movement), rooms on the pool level (noise), bedienstetenbüros on a lot zimmerfluren where either the telephone unanswered rings or loudly but team meetings be held, not dichtmschließende doors (noise). The food is very good and very good value for money, the staff very good, on the first day you get a small bottle of water per person, the view is great. So:a shame because of the noise! With ohropax is.

  • Location
    3.0

    View great, distance of kandy (much traffic) too large.

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Margot
Overpriced and musty
  • Hotel not recommended
  • Couples
  • Translated
  • Other stay
  • March 2012
The hotel lies far off the beaten path in the hills around Kandy, on foot in the city center about 15 minutes, on the way back up the hill is a small trains almost essential (150 rupies). Mostly booked by tour groups, the möglicherweiese cheaper tariffs received, $140 for the room when Selbstbuchung is definitely too expensive. The rooms are altogether musty and neglected, a horror are particularly room under the area of the restaurant, there until late at night and early in the morning in the morning considerable noise with sesselrücken, Büfettaufbau etc. The breakfast is OK, the offered ... dinner has not been consumed, since almost exclusively European kitchen and in the proportion to city -restaurants very expensive. The only thing nearby lying restaurant ' Senani ' is also at all not recommendable, European dishes too difficult overpriced prices, even the few offered local dishes are about 5 times more expensive than in the town. Summary: bad value for money. read more
  • Room
    3.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    2.0
  • Gastronomy
    2.3
    Atmosphere & furnishings
    2.0
    Quality of food and drinks
    3.0
    Variety of food and drinks
    2.0
  • Service
    2.7
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    3.0
  • Hotel
    3.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    3.0
  • Location
    2.0
    Restaurants & bars in the area
    2.0
    Proximity to shopping areas
    2.0
    Transportation connection and available excursions
    2.0
    Other leisure activities available
    2.0
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Eva
Room before eating, restaurant super
  • Hotel not recommended
  • Couples
  • Translated
  • City break
  • January 2012
Our room was a catastrophe, mold on the wall, cold and damp 'hole', musty. We were at the front desk told, that no other room is free! Restaurant and very good food. Restaurant staff very pleasant. Desk unable read more
  • Room
    1.0
    Size of the bathroom
    1.0
    Cleanliness & linen change
    1.0
    Room amenities (TV, balcony, safe, etc.)
    1.0
    Size of the room
    1.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    1.3
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    1.0
    Friendliness and helpfulness
    1.0
    Staff's knowledge of foreign language
    2.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    2.8
    Restaurants & bars in the area
    2.0
    Proximity to shopping areas
    3.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    2.0
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Sandra
super hotel with great view
  • Recommended hotel
  • Friends
  • Translated
  • City break
  • May 2011
great hotel, with very nice, helpful staff. The rooms were big enough and mordernly decorated, everything was in a clean condition and was clean. The food in the restaurant was well prepared and tasty. Once we have a small problem with our air conditioner was, were shortest Two employees and they repaired quickly. This hotel is in any case highly recommended! read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Erik
beautiful hotel in more beautiful environment archived
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • April 2011
comfortable concorted hotel with a view of the fanti tables tooth-Temple. We had the highest located room and nevertheless in the afternoon visit of a monkey on our terrace. Fascinating was also observed as the monkeys systematically each estate having regard to edible have searched. The staff were very friendly and we will do our stay in pleasant Memories. read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    4.0
    Overall condition of the pool area
    4.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.8
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    4.0
  • Location
    5.5
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Heiko
modern hotel in the mountains with beautiful view archived
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • November 2010
beautiful comfortable hotel in the mountains with beautiful Overlooking Kandy. The restaurant is excellent, the bar can however a little comfortable his. The hotel is mostly by local tour guide booked and European Needs oriented. read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    4.0
    Overall condition of the pool area
    4.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
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Ramona
great hotel & great friendly staff archived
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • August 2010
During one tour for 1 night in this hotel and we were thrilled. staff are very friendly and helpful. the size of the room more than enough -had a view of the'jungle'-looked very quaint at evening! during the large feast in Kandy there, which we first arrived at half are 12 home. The hotel has specially for us and other couples the buffet set left-and we had a full selection of the buffet! GREAT! read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
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Dominik
For Sri Lanka standard very good archived
  • Recommended hotel
  • Families
  • Translated
  • Countryside & spa
  • April 2010
In Sri Lanka must be made in advance, in the South West and the West, to Kandy a lot Tourism prevails. If you want more luxurious and want to have hardly occupied hotels, should north. but now to the hotel: I have from my hotel in bentota (beruwela) 2-A day tour with a small train Drivers of our hotel (name: U. B. or extremely Ruby) and were put up here in the serene garden hotel in Kandy. Our hotel in bentota was a three star hotel, but I have to say, that it was better than the serene garden. the ... selection at the buffet our room was 3 times greater than in the serene garden and there was always original locals courts and plenty of fruit. All of this could the serene garden hotel not offer. Also the bathroom the serene garden was very small. Large problem in Sri Lanka: in the humidity. Our hotel was only 2 small Spots in the bathroom, humidity or week mold available was, but in the serene garden a 2 meter large Mark with mold in the room. If this is healthy, even up to a period of 2 weeks or 1 is questionable. all together I must say, that it for a trip as it was for us absolutely OK is however for a 1 or 2 week vacation, it is better hotels. read more
  • Room
    5.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    3.0
  • Service
    4.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    3.7
    Overall condition of the pool area
    5.0
    Child care or playground
    2.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.5
    Family friendliness
    4.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    2.0
  • Location
    5.5
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Vanessa
very good three star hotel archived
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2009
Were in the framework of the tour a night in the hotel. It is really very clean and apart from the usual grumpy odor the turn on the air conditioning disappear forever, does not exist to beach were. New and great bathroom, modern TV and very good 4 courses menu at the evening in the really everything was tasty and the European taste was (which on a tour not bad; because stomach problems can be used as we didn't). great service, quick service and food were quickly there. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    5.3
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    3.3
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    1.0
    Transportation connection and available excursions
    3.0
    Other leisure activities available
    6.0
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