Hotel H10 Ocean Turquesa(4.5 stars)

S. M. 12, Mza 15 Lotes 1-02 Predio Maria Irene Puero Moleros Municipio Benito Juarez-Quintana Roo 77511 View on map

Average rating

37 hotel reviews

    Rating by categories

  • Hotel in general
    6.0
  • Room
    5.7
  • Service
    5.3
  • Location
    5.6
  • Food and Drinks
    5.8
  • Sport & entertain
    6.0
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11 hotel reviews for undefinedsorted by travel date
Manuela
Great hotel
  • Recommended hotel
  • Singles
  • Translated
  • Beach holiday
  • August 2012
This hotel is both for families with children, as well as traveling alone very good. You should however good English knowledge possess, since even at the front desk only Spanish and English spoken is. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.2
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Tatjana
Relaxing vacation archived
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • June 2012
We had a wonderful vacation. Drive there also again. The staff were always eager to help the everything was clean and the guests were satisfied. At the beach we never had problem to get a seat. Are usually so at 9 o'clock there. Facilitities are nice and big so that you many guests don't realize. Can only recommend the hotel. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    4.8
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    6.0
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Thomas
Great hotel by the beach archived
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • May 2012
Our third vacation in Mexico. The hotel was actually super, the swimming pool is unequaled, the beach is also wonderful. But what didn't bother us, were the many, many Americans, the day and night celebrated and already in the morning drunk herumstolperten. At the main pool with of the pool bar you could actually hardly any place to hang out, but there was but also enough fallback procedures, where it was quiet. For a 5-star -complex the food was in terms of quality however reasonable, but not outstanding. Enough selection there but big. In this regard we are in Mexico ... already better. The location: very nearby at Cancun, therefore many Americans. There is a town with market or shops, you to reach on foot can. It is everything in the hotel from, the outside there is nothing. It drives however a free bus to Cancun to shopping, where one in second-class shopping malls and plazas unloaded is (obviously get the tour guide there commission). But apart from that everything was great read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    4.8
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    5.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    3.0
  • Location
    4.2
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    3.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    6.0
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Tanja
Wonderful hotel direct at the beach archived
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2011
The four with its U-shaped spaces, not too crowded and not too large. The 4 pools it is by wonderful aufgeteitl. the hotel is a very modernly furnished hotel, that we found very pleasant. Friendly and generous equipped. The condition is also very good. we had a all inclusive package. There was sufficient to eat and drink. Not only national, alcoholic drinks were included. the majority of the guests come from Canada and United States. The least from Europe. The ages of the guests were at our time on average at the end of 20, at the beginning of 30. ... there is also a privilege for a service extra chargeit's what you get. Better rooms and a better service at drinks and in the La carte restaurants. This is however not necessary. read hotel review
  • Room
    5.0

    the rooms are huge and modernly decorated. the standard room features a shower, bathtub a washbasin with large mirror. There is a large closet and a large chest of drawers available. we had two King size beds. As well as a couch and 2 armchair as a balcony. the mini bar was filled every other day filled and is within price includes. Of course, there is also a coffee machine, air conditioning, and TV.

  • Gastronomy
    5.0

    There is a buffet restaurant and 5 à la carte restaurants in the all inclusive used may be. In a restaurant it is a food extra charge. Japanese, Italian, mexican and American kitchen are included. The guest firstly is, the first place. Apart from that it is possible for later to make a reservation. in the buffet there was a restaurant in the evening a other Issue. Unfortunately, this is program only for one week, as most guests not longer there are less than a week. breakfast is well worth it. It is really everything there and something for everyone. lunch was also in the buffet restaurant something to eat. Also snacks nearby the pools, the freshly prepared shall be, and sandwiches and cakes mikes coffee in. Mikes coffee is a Starbucks. Very delicious.

  • Service
    5.0

    the staff are very friendly. The all of the staff has basic English. You get without problems what you want. the cleaning of the rooms is also reasonable. As well as the service of the entire hotel. no matter, whether at the beach, in the lobby or during dinner. There was always someone there, the care, even at the beach you get the drinks the service staff brought. They are very accommodating. There is a laundry service and ironing service available end. There is also a kids club and teen club.

  • Sport & Leisure
    4.0

    It is the whole day an animation program offered. the shows are very good and demanding. during our visit, there were also karaoke, a casino night and a beach party. the animation team was very nice and not too obtrusive. access to the internet unfortunately once in the lobby. the beach every day cleaned. The all couple of days. there is also a towel service. in the hotel there is a hotel store. there are more often also times photographer past, the for example a photo shoot with a monkey want. This is the time unpleasant, if we daily is.

  • Hotel
    5.0

    The four with its U-shaped spaces, not too crowded and not too large. The 4 pools it is by wonderful aufgeteitl. the hotel is a very modernly furnished hotel, that we found very pleasant. Friendly and generous equipped. The condition is also very good. we had a all inclusive package. There was sufficient to eat and drink. Not only national, alcoholic drinks were included. the majority of the guests come from Canada and United States. The least from Europe. The ages of the guests were at our time on average at the end of 20, at the beginning of 30. there is also a privilege for a service extra chargeit's what you get. Better rooms and a better service at drinks and in the La carte restaurants. This is however not necessary.

  • Location
    5.0

    the hotel lies direct at the beach. The pool and the beach are only separated by a hedge. Purteo Morelos is against a small Dorfl. There is not much offered. However you can get a beautiful walk on the beach from the hotel to Puerto Morelos make. The next larger cities were Cancun, there is also the airport, and known Playa del Carmen. Comparable with the nightlife district on Mallorca. excursions are plentiful in the offer. National parks and recreational Maystätten Shoppintouren on to Partybesuchen.

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Samantha
Spectacular hotel, clean, friendly people, good food archived
  • Recommended hotel
  • Families
  • Beach holiday
  • June 2011
Everything was great!The only thing i wish they had was more friendlyness for the hispanics that visit the hotel! Not just the whites ,french etc .The hotel was very clean well managed! Friendly staff made the best effort to help you and your family feel great! Food was more than i expected!My family and i will surely come back to this hotel. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.8
    Quality of the beach
    6.0
    Child care or playground
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.4
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Magdalena
We just loved it! archived
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • June 2010
Variety of foods is great, especially because of the different à la carte restaurants. Beach was directly in front of the door, with a very comfortable lounge chairs and umbrellas very nice. The staff are very friendly and accommodating. Our room was really nice, very large and spacious. With konsten loose safety deposit box, mini bar is free and is daily filled up. From the hotel you can book excursions to cool, xcaret definitely worth it. Wonderful Flora and fauna... An unforgettable day. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    4.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Location
    4.0
    Proximity to shopping areas
    2.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    2.0
    Other leisure activities available
    6.0
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Heidi
Gladly again anytime, great hotel! archived
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • May 2010
Great hotel, great service, friendly staff. Large suites, daily bed sheets change. Were always super clean. Beautiful beach, Couches sufficiently. 7 different restaurants, in all always ate well. Class beauty Treatments. Animation reserved. Evenings you could in the lobby or at the pool bar let the day fade. I would at any time book this hotel again. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.3
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    4.0
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    3.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    5.0
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Miriam
Very good food archived
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • April 2010
The hotel is very well maintained. It has a large hotel area and offers many theme restaurants, all of which are very good! But if you opportunities for shopping nearby you will not find it, you have to bring is only a few kilometer with the taxi behind. Also here is all inclusive, really all inclusive-around the o'clock! The beach was very beautiful and very broad, but if you want to get a beach chair this very early. Unfortunately, there was also very much in the water was a bit unpleasant weas at the Baden. All in all a nice ... hotel for swimming and nothing do. read hotel review
  • Room
    5.3
    Size of the bathroom
    6.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    6.0
  • Service
    3.3
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    4.5
    Quality of the beach
    4.0
    Overall condition of the pool area
    5.0
  • Hotel
    4.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
  • Location
    2.6
    Proximity to shopping areas
    1.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    1.0
    Restaurants & bars in the area
    1.0
    Other leisure activities available
    4.0
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Heidi & Falko
very recommendable archived
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2009
A very nice hotel, very clean, spacious laid out. The food is good, five theme restaurants the quality of the buffets is as good, you theme restaurants don't really need. Unfortunately the quality in the weekly-due to the one-week Bella playa of american guests. But you could well arranged-there was enough variety. the rooms are very clean and large, bathtub and shower separately-which is great. Hairdryer (for long and thick hair suitable), iron and ironing board-we must therefore not weigh in the luggage. Also a convenient laundry service is available within a period of twelve hours, we had the back. ... All the bars were well stocked-you can always find something! Of the ubiquitous service- even on the beach and by the pool. You have to visit mike's coffee-very good drinks always freshly prepared. Individual trips are rather difficult-the hotel is out of the way. Organized the possibilities for excursions there were enough. The rates are comparison other countries relatively cheap. We have the isla contoy, tulum and coba visited the quality and didn't regret it. But you should be seefest for contoy-almost three hours opened Lake nothing for tender hearted. The WellnessCenter at the hotel is definitely worth a visit-not the cheap, but good! Very positive the animation-and so it can be a long way from if you want to have your peace and quiet. In focus-not the demonstrations professional but very egagiert. Conclusion: the trip was very good laid out Money-we will definitely be going back again. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    4.3
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Leisure
    5.3
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.2
    Proximity to shopping areas
    2.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    5.0
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Ina & Patrick
Gorgeous hotel, without caribbean sea: o( archived
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2009
Hotel very modern and clean, the best food very tasty! 5 à la carte restaurants and buffet as you want and 24-hour room service including ☺ The beach was nice but very many seaweeds the washed ashore and these were often not removed, the sea was cloudy and not caribbean as it was probably in the last hurricane a reef in the ocean was broken we knew this and if you don't want to fly to the caribbean, of course, also a great sea in front of the hotel! We were with neckermann this is not recommended very poor service! read hotel review
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    4.5
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Leisure
    4.3
    Quality of the beach
    2.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.3
    Family friendliness
    4.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    6.0
  • Location
    4.0
    Proximity to shopping areas
    2.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    5.0
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Falk
very good hotel archived
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • July 2009
With americans very popular hotel( drinking), with a lovely beach, where July August in the small turtles hatch and. If you are all-inclusive food full, you could also eat in puerto morelos reasonably priced in a small fish restaurant. ( lobster Shrimp) read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.8
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.8
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.0
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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