Catalonia Royal Tulum Beach & Spa Resort(4.5 stars)

Carretera Cancún-Chetumal Km.264.5, 77790 Xpu-Ha, Riviera Maya View on map

Average rating

386 hotel reviews

    Rating by categories

  • Hotel in general
    5.3
  • Room
    5.5
  • Service
    5.4
  • Location
    5.1
  • Food and Drinks
    5.3
  • Sport & entertain
    5.1
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169 hotel reviews in Englishsorted by travel date
Sabine
Absolutely comfortable holiday with repetition!
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • December 2013
The hotel is one of the smaller and suitable to relax. If you are looking for a dauerparty searches, is there wrong. It is only all-inclusive was offered. Overall about 280 rooms in six three-story buildings, in a beautiful tropical garden, behind mangroves embedded. To the beach/pool to come must one a circa 200 meters long footbridge through mangroves crossed. Through the jungle and the mangroves of course there was also many insects, especially mosquitoes. Must be clear. Likewise, the humidity is often very high, which in the rooms especially noticeable. The condensed water from the ceiling drops and under ... the air conditioning water and mold form. But you can see, that despite the high humidity always tried, to remove and einzudemmen. The rain showers in the superior room is very spacious, as well as the room itself. We had two queen-size beds, which we found very comfortable found. There is also a mattress covers, the also regularly changed. What the tidying up and the cleanliness of the rooms, it always depends on, which housekeeping staff had straight service. Mostly always top, the a bit more perfunctory was. The hotel is not the newest, but it is always tried hard to keep the location clean. Dirty beach toilets or something like that we never saw. Everywhere in the hotel there is free wi-fi, depending on how many users, it was sometimes very slow. From 11-16 hours in the pool and the beach area it was pure luck is able to connect. Guests came mostly from the USA, Canada, Spain, Italy, France, Germany and east -Europa. Of the guests is nobody misbehaving. Since it was an adult hotel is, there is no children. Homosexual couples are also welcome. In the hotel there are many animals from nasal and racoons, degutis, colorful bird, leguanen, lizards up our erachtensichhörnchen and fish. Bewertung lesen
  • Zimmer
    6.0

    We had a sepirorzimmer with two queen beds. Room was big enough and comfortable. There are slippers and bathrobes, a coffee maker, flat screen tv, wireless internet, balcony with hammock, rain shower, iron and ironing board, air conditioning, safe, telephone, minibar. Bathroom was not the largest, but ok. This makes the huge shower made up for it ☺ Especially the mattress covers i found good, unfortunately still not in all the hotel, out of Europa arrived.

  • Gastronomie
    5.0

    6 restaurants and 3 bars. Who there nothing to find it, the cannot help. Quality and hygiene were always exemplary. Atmosphere were in the indoor restaurants not really great. The steakreataurant is not so good. The steaks were thin as Schnitzel cut. Staff is always great and courteous. Tips weren't expected, but they were even more pleased, if you do any. We have always held, in the à-la-carte restaurants 4-5 Dollar, buffet 3 Dollar, bars 2-3 Dollar, breakfast 2 Dollar.

  • Service
    6.0

    Staff is always very friendly and if you decent meet also gladly always up for a chat or spanish lessons presented. Always a good experience. Foreign languages were mostly english and italian (i'm not sure, since the two languages are very similar). With english and my few words in spanish are very well come through. We didn't need a doctor. Room cleaning by maid ☺. Real we had no complaints. If you on the room want something, then you should directly to the housekeeping staff, or mornings are always zimmerconconcierge, the eingangbereichen the individual houses sit.

  • Sport und Unterhaltung
    6.0

    Which for me is very important, the diving station which i easily reach could. My husband, and we must therefore in the relationship always strike a balance. From the hotel on the right side, about 500 meters along the beach, the Bahia divers. They are under spanish management, very friendly and well trained. Languages of everything, including german. There you can both diving in the offshore reefs from the beach make, as cenotentauchgänge, bullshark diving, wreck etc. The equipment is always included in the price, even, if you bring your own. Facilities is cressi but for urlaubstauchgänge ok. The prices are also correct. Especially but the people ☺. In the hotel there was at the beach also a base, but they are extremely expensive and vermittelen the dives from there just outside. That means you are in the lobby and also again back brought. Pool and beach were very nice and always kept clean. The beach chairs at the beach were super comfortable, the on the beach because of the fine sand functional. The palms at the beach a very good sun protection, as well as the umbrellas at the pool. With my allergic reaction i had no problems. Animation was moderate, mainly on the beach and therefore it was also not as disturbing of us. As i said, there is chill announced. There is yoga, quilt, wasserarobic etc. Make, if you want. There is also a rental for table tennis bats, balls or games. The fitness centre is well equipped and supervision. We from the outside the other with the exercise always thrilled watched. The changing rooms and toilets were always very clean.

  • Hotel
    6.0

    The hotel is one of the smaller and suitable to relax. If you are looking for a dauerparty searches, is there wrong. It is only all-inclusive was offered. Overall about 280 rooms in six three-story buildings, in a beautiful tropical garden, behind mangroves embedded. To the beach/pool to come must one a circa 200 meters long footbridge through mangroves crossed. Through the jungle and the mangroves of course there was also many insects, especially mosquitoes. Must be clear. Likewise, the humidity is often very high, which in the rooms especially noticeable. The condensed water from the ceiling drops and under the air conditioning water and mold form. But you can see, that despite the high humidity always tried, to remove and einzudemmen. The rain showers in the superior room is very spacious, as well as the room itself. We had two queen-size beds, which we found very comfortable found. There is also a mattress covers, the also regularly changed. What the tidying up and the cleanliness of the rooms, it always depends on, which housekeeping staff had straight service. Mostly always top, the a bit more perfunctory was. The hotel is not the newest, but it is always tried hard to keep the location clean. Dirty beach toilets or something like that we never saw. Everywhere in the hotel there is free wi-fi, depending on how many users, it was sometimes very slow. From 11-16 hours in the pool and the beach area it was pure luck is able to connect. Guests came mostly from the USA, Canada, Spain, Italy, France, Germany and east -Europa. Of the guests is nobody misbehaving. Since it was an adult hotel is, there is no children. Homosexual couples are also welcome. In the hotel there are many animals from nasal and racoons, degutis, colorful bird, leguanen, lizards up our erachtensichhörnchen and fish.

  • Lage und Umgebung
    6.0

    From the airport Cancun one must about 1.20 hour transfer time or plan. The can after a 11 hour flight again very hard. But you are with a grandiose beach rewarded, not built up in this section. In the three bars were always well the evening, the bar in the lobby with its acoustics always a very loud as produced and therefore for us not appealing. The restaurants were, except for the steakresstaurant, very recommendable. The restaurants in the interior have however unfortunately no atmosphere. Which is very nice, that lovely beach walks, without, that you can get on a crowded, of concrete slabs ruined beach along had. Left and right from the hotel there were only small guesthouses, a small bar, the Bahia divers basis. Caribbean flair comes garaniert on. Trips to pyramids, cenotes, etc.. Could with the tour operators or also for suppliers in the lobby. The hotel is located pretty much in the middle of Playa del Carmen and Tulum. There one could also good shopping, bar visits, restaurantsbesuche start. There were small buses, the minibusses were to hot (is also always outside door). They fluctuate throughout the day between Tulum and Playa del Carmen back and forth and come about all 10 minutes at the entrance to the hotel and wait. If space in the bus, then it stops. You can when the public transport there described. Cost 3 Dollar and is absolutely secure! The last collective drives against 22 hours of the firm stop in the center of play del Carmen again. Should you miss, you could have one of the public taxis. Price is located between 20-25 Dollar, depending on your negotiating skills.

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Sabrina
Nice location and clean hotel.
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Nachweis erbracht
  • Badeferien
  • December 2013
Great hotel for couples, unfortunately no breakfast in the free one, entertainment only or mainly for italians (which wasn't a problem for us, since we anyway didn't use it) presentation of the food in the buffet could be improved, however the quality of the food was very good, air conditioning in the restaurant was very cold. Bewertung lesen
  • Zimmer
    5.3
    Größe des Badezimmers
    5.0
    Sauberkeit & Wäschewechsel
    5.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    5.0
    Größe des Zimmers
    6.0
  • Gastronomie
    4.5
    Atmosphäre & Einrichtung
    4.0
    Geschmack & Qualität der Speisen & Getränke
    5.0
    Sauberkeit im Restaurant und am Tisch
    5.0
    Auswahl an Speisen und Getränken
    4.0
  • Service
    5.7
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    5.0
  • Sport und Unterhaltung
    4.7
    Qualität des Strandes
    5.0
    Zustand und Qualität des Pools
    5.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    4.0
  • Hotel
    5.5
    Zustand des Hotels
    5.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
  • Lage und Umgebung
    4.3
    Einkaufsmöglichkeiten in Umgebung
    3.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    4.0
    Sonstige Freizeitmöglichkeiten
    4.0
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Oliver
Hotel top - food flop.
  • Nicht empfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • December 2013
The hotel itself is very nice and comfortably furnished. Here there was nothing to suspend in my opinion. What a bit annoying is, in the area around the clock 'muzak' walk - no matter, whether with the breakfast or on the way to the beach somewhere strummed always a suiziedgefährdeter pianist... I had caribbean rhythms desired... Bewertung lesen
  • Zimmer
    5.0

    Everything great and nothing to complain about!

  • Gastronomie
    1.0

    The food was a disaster. Carelessly hingeklatschtes food - mostly tasteless. Often missing meat or fish. Hardly selection - because of something for everyone! Even the fruit was tasteless bananas & melons without noticeable sweet - the i Karibik never seen. The mashed potatoes was 100% from the bag and then also still bad flavored. The pasta either overcooked or firm. The meat was stringy and hard. The fish to drying. I need really long to complain but i was completely disappointed - particularly the now not a schnäppchenreise was! Tip: from the plastic cups at the beach bar better not to drink, this were always totally dirty.

  • Service
    5.0

    Friendly are actually all. Foreign language is here actually only italian. With english language is it but sometimes also. The room cleaning was great and flap always very to our satisfaction. Problems on the room were always with 'speed of light' done - no wait longer than 5 minutes and was already someone in the room and took care of it! - very quick and nice!

  • Sport und Unterhaltung
    1.0

    The animation is done except for two exceptions of italians is accomplished - german or different speaking are ignored, if not italian was spoken (i've never experienced something like that!) You get here almost ' aussetzig' before, if you're interested in joining the entertainment... :-(

  • Hotel
    4.0

    The hotel itself is very nice and comfortably furnished. Here there was nothing to suspend in my opinion. What a bit annoying is, in the area around the clock 'muzak' walk - no matter, whether with the breakfast or on the way to the beach somewhere strummed always a suiziedgefährdeter pianist... I had caribbean rhythms desired...

  • Lage und Umgebung
    4.0

    The airport you reached in about 1.5 hours. The beach is through a small 'jungle' be achieved it takes some minutes to one its zeil has achieved... The next town (Playa del Carmen or Tulum) is comfortable with the 'collectivo' to reach. Costs in the direction of Playa del Carmen 30 and direction Tulum 35 pesos - easy and cheap! Simply on the road and wave - takes the maximum 5 minutes.

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Bianca
Great hotel! Purely relaxation and enjoyment!
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Nachweis erbracht
  • Badeferien
  • December 2013
The location of the hotel is optimal, if you want a relaxing vacation to make would like. It was located directly on the white sandy beach, the clean and well maintained. You also always got a beach chair, if you are not too late to the beach. The pool was also clean. However, you should already early enough again, around a couch to get. From 9/9:30 a. m. nothing was free. In Playa del Carmen one is in 20 minutes by taxi or Colectivo. Size and furnishing of the room was also super and sufficient. Cleaning and room service ... are also not to complain about. The staff is very friendly, the service (restaurant, bar, reception) is great. The food in all the restaurants very delicious, the selection large. The entertainment was ok, however it was still very focused on italian guests. In the on-site disco, which is actually a nice and comfortably equipped, was unfortunately never busy, which was a shame. Most people sat at the bar below. From 22/23 o'clock was however also not more busy, so you in your room was. All in all i would recommend this hotel farther in any case, if you want a quiet and relaxing vacation to make would like. Bewertung lesen
  • Zimmer
    6.0
    Größe des Badezimmers
    6.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
    Größe des Zimmers
    6.0
  • Gastronomie
    5.5
    Atmosphäre & Einrichtung
    5.0
    Geschmack & Qualität der Speisen & Getränke
    5.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Auswahl an Speisen und Getränken
    6.0
  • Service
    6.0
    Kompetenz (Umgang mit Reklamationen)
    6.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    6.0
  • Sport und Unterhaltung
    5.3
    Qualität des Strandes
    6.0
    Zustand und Qualität des Pools
    6.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    4.0
  • Hotel
    3.8
    Familienfreundlichkeit
    1.0
    Zustand des Hotels
    5.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
    Behindertenfreundlichkeit
    3.0
  • Lage und Umgebung
    5.4
    Einkaufsmöglichkeiten in Umgebung
    5.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    6.0
    Restaurants & Bars in der Nähe
    5.0
    Sonstige Freizeitmöglichkeiten
    5.0
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Kersten
Nice hotel, only the chef must go!
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • December 2013
Hotel is in a good condition. Is located in a small forest with many funny animals ☺ the coatis have it done... Hotel has free wi-fi a day very slowly but you can mail etc. Guest structure (estimate) 50% italians, 20% americans, rest d, c, ch. +18 hotel so no annoying children! Bewertung lesen
  • Zimmer
    5.0

    Rooms are large and well equipped. On the ground floor and 1 floor, however, they are quite dark by the jungle in front of the door. Bathroom with a very large shower. Tv available, but only 1 german channel ☺

  • Gastronomie
    3.0

    The dark side of the hotel! Breakfast without a decent bread! All very sweet and soft! Selection of sausage, cheese, jam and fruit rather below average. Lunch was the food at the best but sadly mostly only slightly spiced and not particularly imaginative. At night the choice was smaller, and the dishes were often 'boring' (only the buffet visited, no a la carle restaurants) for an italian hotel very disappointing kitchen!

  • Service
    4.0

    Mexican waiters need something to you 'warm' will. At the beginning one must sometimes wait on the coffee. If you have a ' know and a few $received thaw but it! Carlos was a very nice attentive companion ☺

  • Sport und Unterhaltung
    4.0

    Entertainment was in italian guests. Little entertainment and the is good sunday Pool is large and fine. There is a cold water and a (very) hot water jacuzzi.

  • Hotel
    4.0

    Hotel is in a good condition. Is located in a small forest with many funny animals ☺ the coatis have it done... Hotel has free wi-fi a day very slowly but you can mail etc. Guest structure (estimate) 50% italians, 20% americans, rest d, c, ch. +18 hotel so no annoying children!

  • Lage und Umgebung
    5.0

    Hotel is located on a quiet stretch of beach. Right is not a ready built hotel. Turn left in the distance a public beach. Nice beach and again the seaweed and on a day massive plastikmüllanschwemmung. Youtube video: http://www. Youtube. com/watch? V = _bqtgnlbk8g

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Martina
Light and shade.
  • Nicht empfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • November 2013
For Riviera Maya-standards relatively small hotel in colonial style. Unfortunately, we did the typical mexican flair was missing. The hotel could have been in any other country of the Karibik can be. The cleanliness in all areas there is nothing to complain about. Wlan functioned in the whole area; of course, the internet by the frequent frequentierung according to slow. At ages is everything from 18 to retirees. Nationalities: many americans and canadians, but also french, spanish, dutch, swiss, german and - of course - italian. Bewertung lesen
  • Zimmer
    4.0

    The rooms are ok (the bathroom could be renovated). Drawback: there is no possibility, laundry on the balcony to hang up - you have to chairs to use. To our travel time it has disproportionately rained a lot, so that the balcony railing couldn't be used, for example, the swimming gear hanging space. The re-filling of the minibar worked well, room cleaning also. Daily affectionately arranged towel figures with blütenschmuck crafts, a feast for the eyes. Because of the high humidity, the air conditioning around the clock running.

  • Gastronomie
    5.0

    The quality was good in all restaurants. The food could have been a bit more spices, but one knows nachwürzen. In the buffet there was daily changing international dishes, a mexican area, in which one burritos, tacos, etc.. Could let, is always there. The cleanliness is also here exemplary. As already often described, you have to wait, until one to his table - especially the breakfast, the waiting time be annoying. Advantage would be is, that nobody aimless in the restaurant umherirrt and a free table search. The service during the meals is generally good - sometimes it happened frequently, that you had to wait very long for its breakfast coffee had to wait (it must first several Cappuccino- and espressobestellungen be completed). But that was also depends on, if you just for a was responsible...

  • Service
    4.0

    The friendliness and helpfulness of the staff, there were except for a few exceptions (especially brenda at the reception, who speaks very well german) nothing to complain about. We had one to two times a negative experience at the pool bar - it is (despite some contrary opinions) just so, that the italians in rush hours are preferred. My husband once asked, whether he speak italian must, so that it was served and was finally taken care of. The italian tour operator veratours and its travelers (mainly from groups of young people are, the busweise were present in numbers will) is very present. Every employee spoke better italian than english. Also the (but very discreet) entertainment was completely unsatisfactory. Order to dispel any misunderstanding to prevent: i very happy to trip to Italy and love this country, but in Mexico not have the feeling, me in small -Italy to find. The changing of beach towels has some days not worked - after a short report to the reception, the problem was gone. About the handling of complaints we can nothing but good things to say.

  • Sport und Unterhaltung
    4.0

    To the beach: the already often mentioned reservation of the pool chairs is really available. As my husband the sunrise in the morning photographed has (around 5:00 a. m.!) The first, the coveted places under the umbrellas occupied. The beach section is for the hotel definitely too small if you want to shade, must early rise. Luckily, there is the possibility to the right (to the left there was the beach volleyball court) to evade - however one has then no shade (but quiet). Some reserve 3 bin: at the pool, in the shade and a pool chair in the sun (an appropriate checks are carried out not at all). Since you so many beach cloths gets, as you want, is not a problem. We had a hotel on the beach booked, because we three years ago in the Barcelo were (also xpu -ha) and this beach is so extensive, that never a reservation is necessary and all the necessary distance to the neighbor. The disappointment was therefore necessary. Otherwise the beach is of course fantastic : Karibik relaxation with the possibility, pelicans, schildkrötenbabies, iguanas, etc. To watch. Great were the jacuzzis (one heated), directly above the beach. Whirling with sea view - great!

  • Hotel
    3.0

    For Riviera Maya-standards relatively small hotel in colonial style. Unfortunately, we did the typical mexican flair was missing. The hotel could have been in any other country of the Karibik can be. The cleanliness in all areas there is nothing to complain about. Wlan functioned in the whole area; of course, the internet by the frequent frequentierung according to slow. At ages is everything from 18 to retirees. Nationalities: many americans and canadians, but also french, spanish, dutch, swiss, german and - of course - italian.

  • Lage und Umgebung
    6.0

    In 20 minutes one is with the collective in Playa del Carmen (30 pesos), in about half an hour in Tulum-city (35 pesos). The transfer from and to Cancun took a good hour. The collektivos commute constantly until about 10:00 p. m. between Playa del Carmen and Tulum; just on the street and wait. They come in the minutes pulse. On the beach (to the left of the crt) is the small hotel 'al cielo', where you can eat too. There is not much going on, but we wanted. The hotel is located in the xpu -ha bay, one of the most beautiful beaches in the south of Cancun.

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Patrick
Nice resort with a wonderful pool & beach.
  • Weiterempfohlen
  • Familien
  • Übersetzt
  • Nachweis erbracht
  • Badeferien
  • November 2013
The hotel has about 290 rooms and is thus one of the small hotels in the surrounding area. The rooms distribute themselves on six building, the entrance to the beach in the tropical rainforest beach chairs. Depending on in which building one is accommodated, they did it to the entrance (breakfast, etc.) Or to the pool and beach. The condition of the resort is flawless and everywhere are efficient people cleaning and clean. It is a pure all inclusive hotel. The check-in you get a colored wristband. Each color stands for other nationalities (for example yellow = german, blue ... = Italy etc.) The ländereinteilung didn't bother us. We could also no difference with the service at all. At our travel time were mainly italians, germans and americans present. No nationality was misbehaving. Wi-fi worked in the whole hotel. From the front desk to the beach the front desk was everywhere. Phone calls over skype or face time worked without any problem. Bewertung lesen
  • Zimmer
    5.0

    On the first day we were given a room in building 4 (about in the middle between the reception and the beach) in the ground floor assigned. Right, after we moved into the room i went back to the reception and wanted a room on the upper floors. The reason was, that it in the room really was dark, even though the night outside clock and the sun geschienden has. In front of the balcony, the 'jungle' at, which hardly light policeman allows you through. At the reception me was said the currently no room left we but the next day to move. A night aheben we thus in the room. In the morning, we had to also see that all clothes a little damp. We were glad that we in the afternoon in a room in the 3. floor could move. This was nice and bright. From the size and layout, it was otherwise with a room on the ground floor and the same. There was a large bed, closet with minibar and tv, and a closet. Space was sufficiently available. Also the bathroom was nice and large.

  • Gastronomie
    4.0

    The whole staff was always friendly. You can give tips, but you didn't have to. We had the impression, that the service became worse, if you don't tip. The one or the other Dollar tip but we did. English understands the service staff actually everyone. At the desk there was a lady those very well german spoke. The room cleaning was overall there were 5 theme restaurants and a buffet. A week in the, in the we were have we not all restaurants tested. We have often in buffet meals. Breakfast is served in buffetform. There was a lot of choice, but we personally always something missing. The one day there was no more cheese, then was days only one sort of jam there (melon ), Nutella there were only twice a week. With a 4 star superior hotel then i would have expected a little more. The lunch and dinner buffet was always extensive and tasty but also here has me a little the alternation was missing. There was often the same. We really liked the snack bar at the pool in the afternoon burger, sandwiches etc. Order can. The italian restaurant and the steakhouse we can both recommend. At the bar one gets many delicious cocktails other drinks. In the pool and beach area are the drinks one to brought to your beach chair. Top service! What a little annoying found is, that you all meals was assigned a table. It occurs, the many tables are vacant and nevertheless a suggest the restaurant is, because everyone gradually brought to your table. The new setting of the tables could have been the peak a little faster of the hand can go.

  • Service
    5.0

    The whole staff was always friendly. You can give tips, but you didn't have to. We had the impression, that the service became worse, if you don't tip. The one or the other Dollar tip but we did. English understands the service staff actually everyone. At the desk there was a lady those very well german spoke. The room cleaning was always ok. The cleaning could have been only a little earlier in the day may be held. Mostly the room was only at 15 or 16 hours cleaned. Later came then times a lady rum (about 8:00 p. m.), which the beach towels wanted to change. This service the one or the other didn't work properly (towels were not changed). On friendly request but always immediately new towels gotten. Room service we didn't use.

  • Sport und Unterhaltung
    5.0

    From the Vera Club (italian) there were spread out over the day the one or the other agenda (water aerobics, etc.). The entertainment was always very discreet. The one or the other times gave it at the pool a bit loud music which did not disturb us however. In the evening there was in the theater a demonstration. We three shows looked at. A show i really liked it the others were ok. There are couches at the pool and beach sufficient. But as in many other reviews written already early in the morning the best beach chairs were reserved. So, it is the pool at nine o'clock only a few beach chairs were available. The beach was actually never a problem to get a beach chair. The shady places were but also here quite early occupied. As i to some of the early rising am the whole didn't bother us.

  • Hotel
    5.0

    The hotel has about 290 rooms and is thus one of the small hotels in the surrounding area. The rooms distribute themselves on six building, the entrance to the beach in the tropical rainforest beach chairs. Depending on in which building one is accommodated, they did it to the entrance (breakfast, etc.) Or to the pool and beach. The condition of the resort is flawless and everywhere are efficient people cleaning and clean. It is a pure all inclusive hotel. The check-in you get a colored wristband. Each color stands for other nationalities (for example yellow = german, blue = Italy etc.) The ländereinteilung didn't bother us. We could also no difference with the service at all. At our travel time were mainly italians, germans and americans present. No nationality was misbehaving. Wi-fi worked in the whole hotel. From the front desk to the beach the front desk was everywhere. Phone calls over skype or face time worked without any problem.

  • Lage und Umgebung
    6.0

    From the airport Cancun to the hotel it was about 100 kilometer. the transfer on the way about 45 minutes and on the way back 60 mins. In the wonderful bay (see photos) there is otherwise only another smaller hotel (left). Right from the hotel (on the beach 300m) is still a bar and kite surf school. Ideal is the hotel for those looking for peace and quiet and nevertheless short walk to the attractions to have would like. With the Colectivo one drives 20-30 minutes to Tulum (3 Dollar per ride), 10 minutes to akumal and circa also 15 minutes to Playa del Carmen. Just outside the hotel to the four-lane street and wait until a wiser van continues. This takes you everywhere at reasonable prices. From the road you can hear in the resort nothing.

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Sabine
Not as good as it once was.
  • Nicht empfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • October 2013
Was now the 3 time in this hotel and my conclusion is, that the quality from year to year had been deteriorating. Bewertung lesen
  • Zimmer
    4.0

    Cleanliness spotless. The furniture was fully sufficient. With a coffee machine, free safe and balcony. Should, as in this case the hair dryer quit, there are, in spite of repeated reminders to the reception no substitute. Motto means air dry.

  • Gastronomie
    4.0

    In the restaurants were formed to inlet partly long lines. Even breakfast had long waiting time be taken into account. For breakfast the coffee long and was only lukewarm.

  • Service
    4.0

    Basically the staff is very friendly. Expected, but also always tip. About the room cleaning it gives to expose to nothing. The filling up the minibar will be forgotten.

  • Sport und Unterhaltung
    1.0

    The hotel was fully booked. The pool chairs on the beach were thereby too little, as well as at the pool. Many beach chairs were already worn and partially peeled. The beach was apart from the driven seaweed nothing clean, which for such a hotel to be expected. In two weeks wasn't cleaned. There were cigarette butts, straws and other various trash around. Even have some male glass and rusted screws from the sand ripped off! Further developed the hotel to the Ballermann for italians. The entertainment is only in this audience. It plays loud music it is loud blared and give consideration to other guests no trace.

  • Hotel
    2.0

    Was now the 3 time in this hotel and my conclusion is, that the quality from year to year had been deteriorating.

  • Lage und Umgebung
    4.0

    Good access to public transport.

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Anke & Roman
Karibik dream pur!
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • October 2013
We had an absolute dream vacation in a tropical paradise with fantastic beach. Also ideal for flitterwochenpaare, the often their honeymoon to spend. The hotel is 13 years old and was zwischenzeiltich renovated several times. The architecture of the main restaurants i would than colonial style describe. Lobby and restaurant are with palapa-tiled a roof. Bezugnehmen to the previous evaluation i can't understand, as you as old or run down can speak (colonial style = old?). The guest structure was very varied. You can hear many different languages. Except for the americans (in groups auftretend always very loudly aufmerksamkeitsbedürftig ) ... was no Nation negatively. It is an all-inclusive hotel, which also really is everything included. Bewertung lesen
  • Zimmer
    4.0

    The rooms were big enough, clean and well equipped. We had one of the deluxe rooms, including a hammock on the balcony. There was a large so-called entertainment cabinet with a large flat screen tv (only dw), minibar and firm installed safety deposit box. The air conditioning is not too noisy and blows not in the direction of the bed. The room cleaning was absolutely top. Nevertheless, we have 3 points to complain about: - we only had a few hours of rain in 2 weeks. But it was still so tropical damp, that we despite the constantly open wardrobe our jackets and shoes at the end of the vacation completely moldy from the cabinet in/out privileges. Clothes, the you just durchwäscht, you don't get dry, also not on the balcony, since through the rainforest hardly sun comes. I wonder, as you get to the room so no mildew can provide? - there is a daily turn-down service in the rooms, i. e. it is in the evening still someone, the fresh beach towels for the next day brings. We found that but not so great, since the mostly inconvenient comes, to times where you are in the shower or late after 22 hours (you can europeans with jetlag hardly expect). - the beds were horrible. It is american extra soft beds (sorry, but it is like in a hammock) with a suspension, the below snoring favorite with every movement noticed and there is a constant battle for a blanket (is large, but only 1)... Good slept through we have at home.

  • Gastronomie
    6.0

    The meals were quantitatively and qualitatively very high-quality. So there was, for example, sushi, 2 times/week a lobster dinner and very good steaks from the USA at the grill restaurant. At the beach there are numerous cocktails or juices freshly squeezed. Fresh juices (my favorite: watermelon) was it also at breakfast. We have mostly the main restaurant with buffet use, which alone but with 14 days a bit monotonous would. Since it was the 5 specialty restaurants, the food was not boring. The cleanliness i can only praise. Each table was after every guest including tablecloth completely newly set, and that in a mordstempo. The beach cleaning constantly people afterwards, so everything shipshape looks. Tips you can of course, but is not a must.

  • Service
    5.0

    It were all very friendly. I can not directly complain. A bit annoying we found, that you in the restaurants are always placed is, that is to say, even with the breakfast or if the restaurant was almost empty, you can choose a table for yourself and one by one einweiserin always at the farthest table in the restaurant managed. German are with nobody met (other reviews mentioned as someone at the front desk). One needs already a smattering of english and even better spanish guests. Especially positive remarkable is the free room service, with which one itself 24/7 food delivered to your room can. Also the mini bar was daily refilled, so that one also beverages to take has, if you make excursions. Unfortunately, there was no lunch packages. If something in the area was broken (for example a lamp in the pool) it was always immediately repaired.

  • Sport und Unterhaltung
    5.0

    In addition we could not say much, since we could barely of tenders use. You have to be aware, that you after arrival most likely first with the jetlag to do and the evening entertainment then internal bedtime starts. The entertainment on the beach was ok (for us strandschläfer almost too much). The pool was large and warm, a complete emptying with wash can but didn't hurt. The pool chairs were plentiful as. Nevertheless there was a distinct towel reservierkultur, the unfortunately also necessary was. Many of the beach chairs were almost completely in the shade, as the palm trees so close is possible. Around 6:30 a. m. (for vacationers with jetlag no problem) are the best couches away. The condition of the pool chairs is ok, i think if defective couches are discovered, these were sorted out. Also the toilets in the pool area were okay (usually this is the greatest weakness in hotels).

  • Hotel
    6.0

    We had an absolute dream vacation in a tropical paradise with fantastic beach... Also ideal for flitterwochenpaare, the often their honeymoon to spend. The hotel is 13 years old and was zwischenzeiltich renovated several times. The architecture of the main restaurants i would than colonial style describe. Lobby and restaurant are with palapa-tiled a roof. Bezugnehmen to the previous evaluation i can't understand, as you as old or run down can speak (colonial style = old?). The guest structure was very varied. You can hear many different languages. Except for the americans (in groups auftretend always very loudly aufmerksamkeitsbedürftig ) was no Nation negatively. It is an all-inclusive hotel, which also really is everything included.

  • Lage und Umgebung
    6.0

    Location on the absolute dream beach with almost white sand, tall palm trees and turquoise sea. Left and right of the area is not much. You can, however, numerous tours, book a rental car (we did) or with the collectivio into the tourist places to go shopping. Disco and activities there were enough in the hotel. However, i must say, that hardly strong unterhaltungsbedürftige vacationers back. It is a rather typical couples hotel to relax and get some rest, in which one really everything carry for get and you 24/7 served.

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Silvia
Meanwhile italian Ballermann-stronghold.
  • Nicht empfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • October 2013
After twice stay; never more,! Time something new to find. The hotel has a very quiet childless area to a loud italian party hotel. The entertainment is to 100% on the guests, which because of the loud bellow and egozentrischen kind of hard to beat is. Bewertung lesen
  • Zimmer
    4.0

    The beds were partly worn out. Otherwise the rooms were clean. With free safe. The sanitary facilities was on the whole in order. Except for the toilet and hair dryer, which was criticized, but in two weeks not repaired. The decor of the rooms is sufficient (coffee machine, balcony, minibar, safe)

  • Gastronomie
    2.0

    The food and the selection of the buffets are not a 5 star hotel. Partly cold food, especially the breakfast, the coffee was cold or lukewarm. Only very little variety of the food. Italians are strangely in the restaurants treated preferentially. With written off hotel arise sometimes very long waiting times in the theme restaurants.

  • Service
    3.0

    The staff are always very anxious and friendly, if, that some tips fits. The room cleaning was fully in order. From and to or more often, the mini bar was not restocked. After repeated complaint was this.

  • Sport und Unterhaltung
    1.0

    Too few beach chairs at the pool and on the beach. The cushions are mostly moldy and the beach chairs had seen better days. The beach is much too small for the hotel.! The couch range at the beach is not of cigarette butts, plastic, etc. Cleaned. Even glass or rusty kleinteil find it. Only with bathing shoes!

  • Hotel
    3.0

    After twice stay; never more,! Time something new to find. The hotel has a very quiet childless area to a loud italian party hotel. The entertainment is to 100% on the guests, which because of the loud bellow and egozentrischen kind of hard to beat is.

  • Lage und Umgebung
    5.0

    With the local minibuses, everything well and favorable to reach. They can directly in front of the hotel be stopped.

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Christa
Comfortable hotel
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • September 2013
Very nice, not too big hotel. The 6 three-storey blocks are in the 'jungle', a very nice landscaped way connects the climatised reception area with the beach. Cleanliness is both in the outdoor area, as well as in the rooms very good. Wi-fi is available throughout the hotel available free of charge. Bewertung lesen
  • Zimmer
    5.0

    Our room was a normal double room, large enough, in the upper floor. A/c was good regulated, but it was a bit noisy. Furthermore, there is a fan. Coffee automat was available, the minibar was constantly with water, cola, fanta, beer and snacks replenished.

  • Gastronomie
    5.0

    We were very satisfied with the food. There was breakfast at the main restaurant, unfortunately no outdoor courts. Lunch was served in the large open-air restaurant at the pool, in the evening was the steakhouse. Dinner gave it again in the main restaurant and 5 speciality restaurants, which you often and without reserve could visit. Our favorite was the tapas bar, very romantic under trees. Here there is also a separate bar with a very friendly bartender. The menu is a bit different than the other bars, you could also without visit the tapas bar here something to drink.

  • Service
    6.0

    We give the service 6 suns, all staff were always super friendly and motivated. We never had a long wait for drinks, even at the beach were served. The repair our air conditioning was, as we for dinner were, very quickly. Also the room cleaning was very thorough, but always a bit late. A special praise from us to brenda from the front desk. She spoke very good german and is very helpful.

  • Sport und Unterhaltung
    0
  • Hotel
    5.0

    Very nice, not too big hotel. The 6 three-storey blocks are in the 'jungle', a very nice landscaped way connects the climatised reception area with the beach. Cleanliness is both in the outdoor area, as well as in the rooms very good. Wi-fi is available throughout the hotel available free of charge.

  • Lage und Umgebung
    5.0

    Hotel is very remote, but with the collective to playa del carmen or tulum, costs between 30 and 40 pesos (the guide had a higher figure).

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Britta & Holger
Fantastic unforgettable holiday!
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • September 2013
The hotel lies somewhat remotely. But it is wonderful. It pleased us super well. Size and decor of the room is great. Safe is easy to operate. Mini-bar in the fridge is included and every day depending on the need always refilled. On the balcony were two nice chairs and even a Hammock, which we did not use however. It was cleaned every day. Always were the towels to any animal folded. Was always exciting, which animal we rediscover Could. Bewertung lesen
  • Zimmer
    6.0

    Our air conditioning worked great. Thoroughly cleaned every day. Coffee maker was available, But we didn't use it. Water was also always super hot. Each evening fresh towels for the beach or the pool to the room. With every little thing, The rooms and the staff was discovered, Was us the opportunity, To change rooms, which we didn't use. We felt like we were in our room very comfortable and changed not.

  • Gastronomie
    6.0

    You could in several restaurants. In the morning, there was a communal breakfast room. This was accompanied by a strict ausehenden dame Then the table-mostly quite far in the back. After some time we even a table ahead - and this was also ok. You could eat lunch at the pool in the main restaurant buffet food or you went In the snacky bar, where you from the card burgers, sandwiches, Calamari, salads or pizza could eat. We have several times and were always very satisfied. Evening you could between italian, mexican, spanish, thai steak house or normal buffet decide. We tried everything. Were actually always satisfied and enjoyed everything on its way good and tasty. One was always super nice and friendly service. Everyone made an effort the guests as well as possible to accommodate.

  • Service
    6.0

    In general, the service was great. All were extremely friendly and helpful. Some waiters tried also with the german language. If you had problems, you could relax at brenda at the front desk, the good spoke german. They were even on the beach with drinks. In the pool also serves, which we used however as not necessary aspects. . Somewhere hears it on.

  • Sport und Unterhaltung
    0
  • Hotel
    6.0

    The hotel lies somewhat remotely. But it is wonderful. It pleased us super well. Size and decor of the room is great. Safe is easy to operate. Mini-bar in the fridge is included and every day depending on the need always refilled. On the balcony were two nice chairs and even a Hammock, which we did not use however. It was cleaned every day. Always were the towels to any animal folded. Was always exciting, which animal we rediscover Could.

  • Lage und Umgebung
    6.0

    The distance to the beach was convenient. We had room number 5107. As we could on the side next to the beach. The beach was super beautifully and we could eat in the warm water swimming. The next place, playa del carmen, one could super with the collective reach. One paid per person about 30 pesos, which is quite favorable. Here you could easily go shopping.

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Angelika
~ a dream was again to reality~
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • September 2013
We are as one says so beautifully' repeaters and were not disappointed. It was a bit different, as before 3 years, but still above average. The hotel has 288 beds, the on 6 buildings divided. The rooms are very large and of course cleaned every day. The shower was above average large. Inklusivleistung with all-inclusive is the daily neubefüllung the minibar and the 24 - hour. -room service. The first 3 weeks in september were from the weather was very bad, you have told us, that some in 14 days with rain and storms left and right were disappointed. ... With us (we were ab16 septemberdort ) it was laangsam better and after 5 days was also right the sun look and we experienced again fantastic days. The guest structure was quite mixed, always again some german, but also canadians, americans, dutch and many italians, often through your volume unpleasant noticed. In the hotel it gives for some time a 'Vera-club ', so italian special offers and therefore almost gravitate. Not very much to the joy of the other. Bewertung lesen
  • Zimmer
    5.0

    The rooms i have already described above... , this is not much more to add. It is very spacious, has a huge bed and air conditioning, minibar, coffee maker and telephone. The mini bar is refilled daily has been (all-inclusiveleistungen). Bathroom, toilet and shower were very large and always very clean.

  • Gastronomie
    6.0

    Despite the 'low' number of beds of the hotel (it was lt. our tourist guide from meiers weltreisen the smallest hotel at the reservation Riviera Maya) this hotel features 6 restaurants, so that you never have the feeling, massenabgefertigt to food. No, here is the food still good! There is an italian, asian, mexican restaurant, and a grill restaurant, and the la Selva (the ' large buffet). There is also in the Cenote a tapas restaurant... There is also the pool bar, the bar in the lobby as well as the juice bar ' malou' on the beach... From all i know, that excellent meal is served. The tables are i m m e r the best set, evening ireland standard time only in the la Selva self-service! , otherwise a la carte.

  • Service
    5.0

    The friendliness of the staff was still very large - but a bit different than before 3 years. The italian restaurant we had a incident, the us very angry - so claimed one evening, that sparkling wine in the all-inclusive services include, at the other evening should be it suddenly no longer be the case. Another german tourist got it and paid nothing! Our discontent saying, we were on the next evening the food more than courted and sparkling wine there was no further request. - therefore there are only 5 instead of otherwise 6 stars... With english one gets ahead in the hotel, german was just 'brenda' at the reception.

  • Sport und Unterhaltung
    5.0

    All-inclusive was also, with the catamaran daily 1/2 hour 'terribly'. This makes a lot of fun and it was, we also. Otherwise there was also a diving school and a disco, but we did not use it. Entertainment was offered at the beach in the form of bingo, water aerobics, Merengue-dance, offers spanish courses etc. All of this but we didn't use it, because we were also without entertainment very good. Although the hotel was fully booked, we got daily a beach chair at the beach... , you don't need to as so many do, already in the morning at 6 o'clock to reserve beach chairs. The made not only the german, but we watched the italians, as you in the morning at the pool and also on the beach the beach chairs were reserved. The condition of the couches was good, the towels also. The seem in the course of the last 3 years have been updated to be. Whether showers or toilets at the beach: everything was always in the best condition!

  • Hotel
    5.0

    We are as one says so beautifully :' repeaters and were not disappointed. It was a bit different, as before 3 years, but still above average... The hotel has 288 beds, the on 6 buildings divided. The rooms are very large and of course cleaned every day. The shower was above average large. Inklusivleistung with all-inclusive is the daily neubefüllung the minibar and the 24 - hour. -room service. The first 3 weeks in september were from the weather was very bad, you have told us, that some in 14 days with rain and storms left and right were disappointed. With us (we were ab16 septemberdort ) it was laangsam better and after 5 days was also right the sun look and we experienced again fantastic days. The guest structure was quite mixed, always again some german, but also canadians, americans, dutch and many italians, often through your volume unpleasant noticed. In the hotel it gives for some time a 'Vera-club ', so italian special offers and therefore almost gravitate... Not very much to the joy of the other...

  • Lage und Umgebung
    5.0

    The hotel is located directly on the beautiful beach of xphu -ha, in a circa 2 kilometer long bay. The only drawback - you can't quite long beach walks make... , but the sand, which is so puderfein and white and the ocean so clear and gorgeous turquoise! From the airport there are here with the transfer bus about 90 minutes, Playa del Carmen is about 30 kilometer away and Tulum 50 kilometer. both can be reached easily with the minibusses were to, with which one really safe to drive can and for the it fixed prices for the distances gives. Before 3 years still gave it to Playa del Carmen the hotel's shuttle bus, but has been discontinued. Smaller purchases can one well in the store of the hotel... Or of course to the two major towns Tulum or Playa del Carmen. Daily the hotel offers 1 hour shows on the theaterbühne and almost daily is before in the lobby also live music.

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MARITA
Karibik fieling like in paradise
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • September 2013
Very nice well-kept small hotel area. Rooms were very nice and always clean. Simply Karibik relaxation. Those who had something to complain here, the is also home satisfied with anything. We had anyhow a beautiful unforgettable holiday despite rainy season with 3 rainy days Bewertung lesen
  • Zimmer
    5.0

    Our room was on the 1. floor and we had a view of the landscaped jungle we could the coatis from the balcony watching. We had a very nice, big room with 2 large beds, which was very pleasant. The air conditioning was a bit noisy, but not so didn't bother. The bathroom was also very spacious and the shower was also not so slim people easy use. Unfortunate we found, the during the 3 days monsumartigen rain no only german channel empfamgen could be, but at least 30 italian channels. That is why we would prefer 1 sun

  • Gastronomie
    6.0

    We were with every meal very satisfied. In the evening we mostly the à la carte restaurants which we found very pleasant it was really everywhere very clean and the staff was very friendly even if you don't always tip gave.

  • Service
    6.0

    The entire staff, starting from the front desk to the bellboy and gardeners were always friendly. We felt like in paradise, . Everyone tried the desires from the eyes. Our room boy spoiled us every day with new figures out of towels and flowers which we as nice guests found. The room was always very clean. Since our mini bar at night very loud noise was, we have this problem with the help of our rep told the reception and in the same evening, we had a new mini bar, and we could sleep unimpaired. Thank you to brenda, which for us was there and spoke german very well. Otherwise we had no complaints Everything was great. The only thing which really very annoying was, was that you really 7 o'clock in the pool had around beach chairs under an umbrella to get. The first guests you didn't hear already 6 o'clock

  • Sport und Unterhaltung
    6.0

    The pool area was very nice, as well as the beach. It was from about 10-12 hours entertainment which we did not use however, but it was nice to look at as all to the reputation aquagymnastik losrannten and crew. The catalonialied which always at the end was played was very nice. Beach chairs, cushions and umbrellas were in good condition. Even at the pool one was with cocktails by the service staff, for a small tip, which we very gladly gave we got often these delicious drinks.

  • Hotel
    6.0

    Very nice well-kept small hotel area. Rooms were very nice and always clean. Simply Karibik relaxation. Those who had something to complain here, the is also home satisfied with anything. We had anyhow a beautiful unforgettable holiday despite rainy season with 3 rainy days

  • Lage und Umgebung
    6.0

    To the beach it was about docks and enclose jungle. We saw many animals. Every meals was the e Food was very good. We have every evening the à-la-carte-restaurants used, which we felt as very beautiful. We booked through our rep 4 excursions. We can only say 3 of which were unforgettably beautiful especially the excursion to chichen itza was very nice very nice was also the swimming with the dolphins, which i felt as unforgettable found the excursion to chichen itza has, you don't really need the trip coba Tulum not. Have ourselves afterwards angry, that this beautiful day not at the sea and pool.

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Frank
Mexico - yes, but not in the catalunya royal
  • Nicht empfohlen
  • Paare
  • Übersetzt
  • Nachweis erbracht
  • Badeferien
  • September 2013
The hotel area is large (over 300 beds). The hotel rooms are from the front desk to to the beach to the right and left of the footpath over 3 floors lined up, so that the guest the size not aware. The front desk or the have a crucial lack! There are no doors to the street or to the inside of the plant. There is the number of mosquitoes was very high, and you will be on a conversation at the front desk or the travel line very fast with up to 10 stitches and more obsessed. In the ... whole complex you have wi-fi, even if it is often very long time, until a internet connection is set up. Users of whats apartment but the contact to Germany hold. We had all inclusive. The guests were in the age of 19 to 60 - on the average approximately mostly 30. represented much were italian (italian hotel chain). Otherwise americans, canadians and germans. The area was at first glance very clean and well-maintained. Much disturbing we felt the universe inclusive bands on the arm. These were in catalunya with colors by state oversight. The excuse, the service would be better for the guest tuneable let not apply. Because the whole hotel all-inclusive is laid out, where is the question of the meaning of the bands. At our last holiday in 2012 in the Karibik it was also without! Bewertung lesen
  • Zimmer
    5.0

    The rooms are for 2 persons sufficiently large, we had 2 double beds a large terrace with a seating area and a hammock with a view of the inner jungle. The bath with separate stall shower was standard size. There is a large built-in closet, a large closet with tv, mini bar and safe in the room, a desk and a rocking chair. Facilities: coffee maker, hair dryer, iron and ironing boards, air conditioning and fan, telephone. The furniture in the room was not new, but not worn. We had a corner of the ceiling in the shower a covered up mold approach.

  • Gastronomie
    3.0

    We have 4 restaurants used the area (mexican, italian, 2 times buffet restaurants). There is a pool bar, a bar in the lobby and a juice bar on the beach. The food was varied, sufficient and tasted good. With the beverages the good coffee to be highlighted (italian hotel chain). There is a wide variety of alcoholic and non-alcoholic beverages, in particular fruit mix. However, there is no mineral water with carbonic acid! Neither in the restaurants, in the free mini bar in the room. The cuisine is american and typical for the country. To the cleanliness in the buffet restaurants: once there was for breakfast the table cloth with jam heavily stained and once the table cloth was completely wet, since obviously the vornutzer a glass of water spilled had. What is important here: the guests are looking for a table, but they will be placed, after the tables were again covered up! The italian restaurant in the evening by a partition from material/cardboard from the buffet restaurants segregated (note: volume). Tips are many people permanently distributed, so that this personal service can improve. Completely inadequate the service at the beach. A service for the whole beach leads to wait up to 45 minutes. So self-service is absolutely advisable. At the beach plastic cups from plastics, the very scratched, partly with mold approach and basically very looked unappetizingly. Reason: this will always be re-used, on the day still collected with a tray, where the last spike in the evening with the rain! The rating with rather bad is the hygiene payable - not the quality of the food!

  • Service
    3.0

    The staff speaks spanish and english, a lady at the reception desk spoke good german. Mostly the staff friendly. The attention to guests but it is too far from the tip uenced. We even had a waiter and a lady at the front desk, the from our point of view be described as unfriendly must! On the rainy days was the replacement of stolen umbrella for our room refused. In every room there was a orangfarbenen umbrella from the hotel. Then we were just wet. The waiter brought a day the ordered coffee, and a day later served it just cold. We tried these two persons for the rest of our stay here, which because of the table placement in the restaurants rather a gamble was. The rooms are cleaned daily and clean. We had 2 times dirty bedspreads, in our reference at the reception changed. The towels were also changed daily and bath towels for the beach/pool there was daily in the room. Room-service (order food delivered to your room) is free of charge! But we were on the day of our trip completely forget, that means the ordered breakfast, they did not come. The subsequent use of the room service was after 3 times in a row without problems. The lieferdauer fraud from order 25 minutes. Complaints were obliging received and partially resolved. But since some problems from our point of view are homemade, is a remedy within a few days not possible. We could be glad, on TUI booked, so we our concerns with the rep clarified. These showed then especially at the check-out, as we 5:00 p. m. agreed, first then 2:00 p. m. from the hotel have been given and with the help of our rep at least 4:00 p. m. was accepted.

  • Sport und Unterhaltung
    4.0

    We enjoyed the small fitness studio several days. Not all devices were in a good state. Once were the towels in the fitness room not replenished, although only a few of the guests can the studio used. The sauna we didn't use. But the changing rooms are very clean with single cabins and showers. The animation kept within limits, which most of the guests didn't bother us. This but the italian guests. The disco on the top floor of the entrance hall has a sound insulation, so that the music either in the area, to the hotel rooms to be heard (no noise disturbance). The white sandy beach and the very clear seawater already impressive. The cleanliness of the restaurant was found to be good. But there were already many broken. A periodical inspection or repair of such for us was not in evidence. Umbrellas were sufficiently available. At the pool the pool chairs were occupied early reserved. On the beach you could also later still got a beach chair.

  • Hotel
    4.0

    The hotel area is large (over 300 beds). The hotel rooms are from the front desk to to the beach to the right and left of the footpath over 3 floors lined up, so that the guest the size not aware. The front desk or the have a crucial lack! There are no doors to the street or to the inside of the plant. There is the number of mosquitoes was very high, and you will be on a conversation at the front desk or the travel line very fast with up to 10 stitches and more obsessed. In the whole complex you have wi-fi, even if it is often very long time, until a internet connection is set up. Users of whats apartment but the contact to Germany hold. We had all inclusive. The guests were in the age of 19 to 60 - on the average approximately mostly 30. represented much were italian (italian hotel chain). Otherwise americans, canadians and germans. The area was at first glance very clean and well-maintained. Much disturbing we felt the universe inclusive bands on the arm. These were in catalunya with colors by state oversight. The excuse, the service would be better for the guest tuneable let not apply. Because the whole hotel all-inclusive is laid out, where is the question of the meaning of the bands. At our last holiday in 2012 in the Karibik it was also without!

  • Lage und Umgebung
    5.0

    The hotel is right on the beach nestled in a small neat jungle. From the front desk to it is about 150 meters to the beach or a 3 minutes' walk. The next town in the south Tulum and in the north Playa del Carmen. Between these places in short intervals small buses (maximum 15 people), the 30 Peso (under 2 €) from the hotel to Playa del Carmen drive. There was a long shopping for tourists. The prices for clothing are far below our price level with good quality. Taxis are more than enough available. To the airport Cancun by car you need about 1 hour drive. Excursions to the Maya-sites or in the natural variety offered or were through the tour operator.

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Ulrich
Anytime again, great hotel
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • June 2013
The hotel lies at a fantastic. Beach, with palm trees and the nests of sea turtles right on the hotel beach. Left and right in front of the hotel only Karibik relaxation. The hotel is very well maintained and the staff was very friendly. All mrs brenda of the highest quality. Many strive in the respective national language, to communicate. It also goes without german. You should have a room in the 2. floor, since the moisture of the jungle least noticably. The wildlife alone on the way through the area is for europeans great. The food in all of ... the facilities is very good. Everyone could always find something. The crowd is mixed, didn't notice anything negative. For excursions we had a small car. Driving in Mexico is totally relaxed. One finds everything and is its own mr exploring the attractions for example Tulum and coba. A route we have, in addition to the guided dives done,! The walhaitour, an absolute must!, indescribable with a large school for snorkelling. The hotel recommend we definitely further. Bewertung lesen
  • Zimmer
    5.0

    Rooms are located in the middle of the jungle, really good size, large eds, minibar is daily filled up. Air conditioning had to because of high humidity but constantly walk, otherwise, a musty smell.

  • Gastronomie
    6.0

    Everyone found after its taste always somewhat, all facilities top from the beach bar to the restaurants. Tips absolutely no obligation. Cleanliness everywhere very good. Also the sanitation überallvorbildlich.

  • Service
    6.0

    Here there was really nothing to complain about

  • Sport und Unterhaltung
    5.0

    Animation on the majority of italians laid out. The wasn't a problem however, since you don't participate, except beach volleyball. Beach chairs at the pool sometimes scarce, but it is way too hot, otherwise always free beach chairs

  • Hotel
    5.0

    The hotel lies at a fantastic. Beach, with palm trees and the nests of sea turtles right on the hotel beach.. Left and right in front of the hotel only Karibik relaxation. The hotel is very well maintained and the staff was very friendly. All mrs brenda of the highest quality. Many strive in the respective national language, to communicate... It also goes without german. You should have a room in the 2. floor, since the moisture of the jungle least noticably. The wildlife alone on the way through the area is for europeans great. The food in all of the facilities is very good. Everyone could always find something. The crowd is mixed, didn't notice anything negative. For excursions we had a small car. Driving in Mexico is totally relaxed. One finds everything and is its own mr exploring the attractions for example Tulum and coba. A route we have, in addition to the guided dives done,! The walhaitour, an absolute must! , indescribable with a large school for snorkelling. The hotel recommend we definitely further.

  • Lage und Umgebung
    5.0

    The house is in the middle of the jungle. However with all comfort. Rooms at 2. floor. Around it is except nature and the main street nothing. Who wants can go quickly everywhere. Taxis to Playa del Carmen about 240 pesos.

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Tasja
Fantastic honeymoon
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • June 2013
The hotel is very beautiful in green surroundings built and very well maintained. We booked a deluxe room in the house 6 'arena' occupied and we were very comfortable. The rooms are big enough and ours was with 2,140 centimeter beds and hammock on the balcony. It was always clean. The refrigerator was always efficient refilled, but missing all of the information (like for instance the room service menu.) But you survived probably. In the hotel are very many italians been, the overall very noisy are, what is not only because of the guests, but also of the ... entertainers was. Bewertung lesen
  • Zimmer
    6.0

    Great size, condition super There is a 'pillow menu' -you can from different pillows select ☺ Air conditioning was poor to be adjusted, but they worked well. Mini bar was well equipped. Coffee maker was also available The bathroom had a good size, was clean, a bit hard to get used to, that the toilet paper not to the toilet throw me...

  • Gastronomie
    6.0

    The selection and use of the restaurants i can only described as very good. In the evening one has the choice from 5 à la carte restaurants and a buffet restaurant, and you have no reservation needed. However i can only recommend relatively prompt at 19 o'clock to come, since some restaurants are very small. Tip is gladly seen. Average 1 American Dollar or 20 pesos, the waiters didn't worse service, if you are not a tg is...

  • Service
    5.0

    Service was great! But you should speak english. German none can! Best spanish, but english the most employees.

  • Sport und Unterhaltung
    5.0

    The sunbeds under the umbrellas were mostly already at 6 hours occupied, but on the beach there are many palm trees, a umbrella needs. Entertainment is easily hotel, because it was very loud and the lunchtime, but it is now not so bad, we have weathered.

  • Hotel
    6.0

    The hotel is very beautiful in green surroundings built and very well maintained. We booked a deluxe room in the house 6 'arena' occupied and we were very comfortable. The rooms are big enough and ours was with 2,140 centimeter beds and hammock on the balcony. It was always clean. The refrigerator was always efficient refilled, but missing all of the information (like for instance the room service menu...) But you survived probably... In the hotel are very many italians been, the overall very noisy are, what is not only because of the guests, but also of the entertainers was...

  • Lage und Umgebung
    4.0

    The hotel is directly at the beach. Shopping and night life there was reachable on foot from the area nothing! But with the public transport links/taxi super to reach.

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Marion
Greetings from paradise!
  • Weiterempfohlen
  • Familien
  • Übersetzt
  • Badeferien
  • May 2013
Our dream vacation started with the friendly welcome at the front desk. The suitcases were brought to the room. The rooms, as well as the bathroom with a big shower was very spacious. Our room was in the first house behind the theatre, we had however no noise disturbance. The room service was first class be it the cleanliness, the every day with much love landscaped towel animals, the filling up the minibar etc. The rooms are somewhat noisy. But seriously: if you paradise before the türe ha, t who is then in the room? Cleanliness no matter, whether restaurants ..., bars, reception, paths, beach and toilet areas was excellent. The whole day ran only staff around and made clean. Since we with the staff are from the front desk to the gardener, all extremely friendly and all always came a friendly holla with a smile. The heart was. About the food and the all inclusive service i can only say 4 kilogram in two weeks that really says everything. Tolll. Can only recommend the hotel: a small paradise. Bewertung lesen
  • Zimmer
    6.0
    Größe des Badezimmers
    6.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
    Größe des Zimmers
    6.0
  • Gastronomie
    6.0
    Atmosphäre & Einrichtung
    6.0
    Geschmack & Qualität der Speisen & Getränke
    6.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Auswahl an Speisen und Getränken
    6.0
  • Service
    5.8
    Kompetenz (Umgang mit Reklamationen)
    6.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    5.0
  • Sport und Unterhaltung
    6.0
    Zustand und Qualität des Pools
    6.0
  • Hotel
    6.0
    Zustand des Hotels
    6.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
    Behindertenfreundlichkeit
    6.0
  • Lage und Umgebung
    5.3
    Restaurants & Bars in der Nähe
    5.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    6.0
    Sonstige Freizeitmöglichkeiten
    5.0
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Verena
If you Majorca-feeling must here!
  • Nicht empfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • May 2013
Who mallorca feeling should here again. Couch at couch, constant noise disturbance with music! It is a well-known club hotel (both) priority for italians, that means '%%leaveblank%' by 10:30 a. m. until 16 o'clock at both the pool and the beach, but due to the location on site (property was a narrow hose) is due. Garden area is beautiful and dschungelartig. Sea view it is. And if you wanted a beach chair in the shade to have would like, should its alarm clock at 6 o'clock! Bodies, because who at 6:30 o'clock after a free beach chair searches ..., will be a lot of the eyes. Food and staff are great. The evening shows also very nice! A shame, that german tour operator this hotel as a 'quiet' describe, so someone the peace searches, any holiday happiness taken. A shame, because the sea is wonderful. But we could unfortunately not enjoy! Bewertung lesen
  • Zimmer
    4.8
    Größe des Badezimmers
    3.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    5.0
    Größe des Zimmers
    5.0
  • Gastronomie
    5.5
    Atmosphäre & Einrichtung
    4.0
    Geschmack & Qualität der Speisen & Getränke
    6.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Auswahl an Speisen und Getränken
    6.0
  • Service
    4.0
    Rezeption, Einchecken, Auschecken
    4.0
    Freundlichkeit und Hilfsbereitschaft
    5.0
    Fremdsprachenkenntnisse des Personals
    3.0
  • Sport und Unterhaltung
    6.0
    Qualität des Strandes
    6.0
    Zustand und Qualität des Pools
    6.0
  • Hotel
    4.0
    Zustand des Hotels
    4.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    4.0
  • Lage und Umgebung
    4.0
    Restaurants & Bars in der Nähe
    3.0
    Einkaufsmöglichkeiten in Umgebung
    3.0
    Nähe zum Strand
    5.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    5.0
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Wilfried
100% !
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • May 2013
There must be some ' knockers' give, that the 100% consent not done. We found everything great! Great hotel! Bewertung lesen
  • Zimmer
    6.0
    Größe des Badezimmers
    6.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
    Größe des Zimmers
    6.0
  • Gastronomie
    6.0
    Atmosphäre & Einrichtung
    6.0
    Geschmack & Qualität der Speisen & Getränke
    6.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Auswahl an Speisen und Getränken
    6.0
  • Service
    5.3
    Rezeption, Einchecken, Auschecken
    5.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    5.0
  • Sport und Unterhaltung
    5.7
    Qualität des Strandes
    6.0
    Zustand und Qualität des Pools
    6.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    5.0
  • Hotel
    6.0
    Zustand des Hotels
    6.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
  • Lage und Umgebung
    4.8
    Einkaufsmöglichkeiten in Umgebung
    3.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    6.0
    Restaurants & Bars in der Nähe
    3.0
    Sonstige Freizeitmöglichkeiten
    6.0
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