Catalonia Royal Tulum Beach & Spa Resort^{(4.5 stars)}

Size of the bathroom

5.0

Cleanliness & linen change

5.0

Room amenities (TV, balcony, safe, etc.)

5.0

Size of the room

5.0

Atmosphere & furnishings

4.0

Quality of food and drinks

5.0

Overall cleanliness in the restaurant and in the dining areas

6.0

Variety of food and drinks

6.0

Reception, check-in & check-out

5.0

Friendliness and helpfulness

6.0

Staff's knowledge of foreign language

4.0

Quality of the beach

6.0

Overall condition of the pool area

6.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

3.0

Condition of the Hotel

5.0

General cleanliness of the different areas

5.0

Proximity to shopping areas

4.0

Distance to the beach

6.0

Transportation connection and available excursions

5.0

Restaurants & bars in the area

4.0

Other leisure activities available

3.0

Simple, older, everything available, normal standard. But... No peace. Noisy guests the whole day. This is the downside of erwachsenenhotels... It is nobody early sleep. We are cluberfahren and certainly not bourgeois, lots of rum and pampered. This hotel has no five stars level. Minibar makes noise, air conditioning. We had a room in the first block, beware! You hear the road to Tulum very clearly.

Well i can only say. Buffet at lunch so-so. The spanish theme restaurant crowded, service was great, got a place at the bar. Good food, cocktails great. Breakfast was okay. The dining room impossible, reminds me of a station concourse.

Full six suns! We travel a lot... The staff here is top, really friendly, quick and competent. Thanks to brenda at the front desk, really nice front desk, thanks also to all other, in a few hours to become acquainted with were allowed. Without this service would have the hotel guaranteed not the many good reviews!

We were only two nights here. Have the entertainment observed. Completely in italian, much you wanted something going on and row. For italians suitable, we found the terrible. Beach chairs ok, right next to the volleyball court, a construction ruins. Also at the beach full noise of our european fellow travellers. Showers were available. Again the staff is to praise, drinks to the pool chair.

Lobby great in scene set. Also a shop with the everyday things. Wi-fi included. Works to the beach. Adults only hotel, mostly italian. Medium average age. All inclusive. Buildings belong painted, everything seemed somewhat verloddert. Guestrooms are in the jungle, no direct sea situation. Garden area beautiful.

On the road to Tulum. Unfinished buildings all around. Only a beach bar in walking distance was still intact. Otherwise the large bay Leaving, building stood empty. No other hotels or restaurants in the surrounding area. We found it terrible. Airport Cancun about a good hour away.

Size of the bathroom

5.0

Cleanliness & linen change

5.0

Room amenities (TV, balcony, safe, etc.)

5.0

Size of the room

5.0

Atmosphere & furnishings

4.0

Quality of food and drinks

5.0

Overall cleanliness in the restaurant and in the dining areas

5.0

Variety of food and drinks

5.0

Reception, check-in & check-out

5.0

Friendliness and helpfulness

6.0

Staff's knowledge of foreign language

4.0

Quality of the beach

5.0

Overall condition of the pool area

5.0

Condition of the Hotel

5.0

General cleanliness of the different areas

5.0

Disabled-friendly

5.0

Restaurants & bars in the area

3.0

Proximity to shopping areas

3.0

Distance to the beach

5.0

Transportation connection and available excursions

5.0

Size of the bathroom

5.0

Cleanliness & linen change

6.0

Room amenities (TV, balcony, safe, etc.)

5.0

Size of the room

5.0

Atmosphere & furnishings

4.0

Quality of food and drinks

5.0

Overall cleanliness in the restaurant and in the dining areas

5.0

Variety of food and drinks

4.0

Competence (handling complaints)

4.0

Reception, check-in & check-out

4.0

Friendliness and helpfulness

5.0

Staff's knowledge of foreign language

3.0

Quality of the beach

6.0

Overall condition of the pool area

5.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

5.0

Condition of the Hotel

5.0

General cleanliness of the different areas

6.0

Restaurants & bars in the area

5.0

Distance to the beach

5.0

Transportation connection and available excursions

5.0

Other leisure activities available

5.0

Very big, spacious, 2 super large beds, mattresses-was sunday Tv-dw. Coffee maker, safe and mini bar well. Content mionibar -well - but at least daily 2 Corona with have achieved. Bathroom was big and alright small soaps, shower gels, flannel amongst others ones. We had a top room, but nevertheless the laundry was in the closet (i have always left open ) at the end pretty damp and musty. One must at home everything-even ungetragenes -even washed! Bags musty-everything fresh air. In the lower rooms or extreme are?

There was a buffet in the entrance area. This was on 'smart and plush' made, unfortunately in the construction, so you don't sit outside could. As here also the breakfast buffet was, you could not in the open breakfast, which i had very much regretted and not nice thought. Alternatively there was at the pool bar from 08:00 a. m. Continental Breakfast, which we at least 3 have done. Here, coffee, toast, jam, fruit, yogurt,. (unfortunately only the, no tip cheese, no crumbs butter, no egg, no muesli or similar) but it didn't matter, but if one sat almost at the beach. The speziaöiotätenrestaurants are recommendable. Also here it is the only, where you the possibility has, times in the evening to sit outside. Very nice was the tapas bar in the stylish chic directly in beleucheteten forest. Or close to the beach the asian variant (lunch pizza snack bar). The buffet in the main restaurant was however also very tasty and varied. But if you meters long buffets is used, is disappointed, everything is small and beautiful decor. At any time of the day you will be led to the square. If you are expecting more than a 2. or 4. table needs, it can sometimes be difficult to the rush hours. But you get quickly, as what happens. Tips are gladly taken and improve the bedienungsgewschwindigkeit. But why do we resent. I was surprised by the mso loo-bar, so the vitamin bar at the beach. It was from the guests very accepted and also we were during the day regular guests. Delicious drinks. My favorite was sac working rose-and of my husband - Tulum - bright green.

The welcoming at the reception, as well as all other contacts the exceedingly friendly, welcoming and always on customer-oriented solution. We have at the check-in a room upstairs asked, we immediately implemented. We have not only our wunschblock 5 or 6 get, but also the top floor. Here we had a nice view about the jungle, has fresh air and light in the room/balcony and still visit various animals on the treetops observed! The room was cleaned thoroughly to good. We had every day another lovingly gefaltetes towel to welcome on the bed. 24 hours-room service was possible, we didn't use it, since we didn't place on the room were constrained, but it may well happen... The selection was plentiful.

The pool with its beautiful beach chairs for us was usually only 2 or 3 times we were in it, the water was clean, in the afternoon, not cool! The loungers are very close together and close to the pool ordered. At the beach one felt as, although all cramped together was, not in such a way observed and still somewhat private. Unfortunately, there was while we were there very much wind and waves. Baden in the sea was only in the waves is possible. The wind was nachmmittags very uncomfortable. Pool was occupied. Sometimes we then already on the balcony fled. There was a hammock, and it was windless. Entertainment night in the theatre we once half seen, is not our thing. During the day it did not interested, just it didn't bother us, were never mentioned probably especially because of our bracelet-which then not the right color had (luckily). The topic of beach chairs occupied was already described. You have to go through or in the sand are.

With about 290 rooms a rather small resort on the Riviera Maya, the very skillfully into the jungle-like vegetation was integrated. The paths are therefore mostly shaded and you always something to see (animals, plants, small waterways). Because of the construction there is only one main path, and then the time 'boring', if it was as disadvantage want to consider. The advantage however evenly, everything is within the complex even distance, is not on shuttle and also outside the door is you in a stone's throw away with the collectivo. The guest structure was very mixed, but it is next to a large proportion of americans also lots of italians, the veraclubs owed. On the complex and on the rooms there is free wi-fi, as well as a computer corner with 2 computers for pay internet (30 minutes 4 Dollar).

The hotel is located in the pampa to the highway. On foot goes nothing at all. With the collectivo is 20-30 minutes in Playa del Carmen (30 Peso per pers and way) or in 10 minutes in akumal (over a bridge + 10 minutes on foot) the turtle beach (for 20 Peso per pers/way) The location at the beach is ideal, as right from the rooms from easy to reach. The bay itself is only by the guests of the royal Tulum and some private cabins/apartments visited, so you had space for hiking. However one saw during the beach strolls also rather many neglected land/ruins, the idyllic picture then unfortunately they bedin. The beach section of the crt is a proverbial tin of sardines. But the dear probably the italian guests...

The rooms were spacious and clean. Depending on, where the room is, can the noise from entertainment events come. We had a room close to the pool and freitagsabends finds the pool party till about 1 hours at night. Sleep with ear plugs was still difficult.

We were with the food very satisfied. Especially with the selection of restaurants and that you spontaneously, without reservation, could decide, in which the restaurants you in the evening goes.

The staff was always friendly and attentive. With english, you could always communicate.

This area we rate not so good, as we the entertainment rather on the nerves went. Constantly music, any announcement of the entertainers or a activity, the was evident. We are rather the peace loving and thus gladly to do without on entertainment. For us it was no soft animation more. Sleep on the couch at the beach or by the pool was not possible. The hotel while we were there booked and so was the find a matching liege by the pool very hard. The reserve of the chairs in the morning from 06:30 a. m. (!) Was already very annoying. The pool even, the beach and the fitness center are very nice.

This hotel should one book, if you like activities. For those seeking peace is this hotel not recommendable without limitations. We stayed in this hotel with the food, the service, the cleanliness, the location and the room very satisfied. Also the beach is wonderful. For us personally but it was the noise nuisance by the entertainment and the very lautsprechenden italians, the time in groups to high. The reservation of the chairs from 6:30 a. m. in the morning went on the nerves. At our time was the hotel also written off, so that you at the beach really very close together and it by the pool from 9 hours no more free beach chairs there. Those who oppose entertainment has no objection, is here surely more than in good hands.

The hotel is for excursions conveniently located. With the collectivo (mini-van, between Playa del camen and Tulum commutes) one comes fast and very cheap to Playa del camen for shopping, to the cenotes azur, el jardin de eden and kristallino and to Tulum. On foot however, there is nothing within walking distance From the airport we have 1,5 hours to the hotel need

Size of the bathroom

6.0

Cleanliness & linen change

6.0

Room amenities (TV, balcony, safe, etc.)

6.0

Size of the room

6.0

Atmosphere & furnishings

5.0

Quality of food and drinks

6.0

Overall cleanliness in the restaurant and in the dining areas

6.0

Variety of food and drinks

6.0

Competence (handling complaints)

5.0

Reception, check-in & check-out

6.0

Friendliness and helpfulness

6.0

Staff's knowledge of foreign language

6.0

Overall condition of the pool area

6.0

Condition of the Hotel

6.0

General cleanliness of the different areas

6.0

Disabled-friendly

6.0

Transportation connection and available excursions

6.0

Other leisure activities available

6.0

Size of the bathroom

6.0

Cleanliness & linen change

6.0

Room amenities (TV, balcony, safe, etc.)

6.0

Size of the room

6.0

Atmosphere & furnishings

6.0

Quality of food and drinks

6.0

Overall cleanliness in the restaurant and in the dining areas

6.0

Variety of food and drinks

6.0

Competence (handling complaints)

6.0

Reception, check-in & check-out

6.0

Friendliness and helpfulness

6.0

Staff's knowledge of foreign language

5.0

Quality of the beach

6.0

Overall condition of the pool area

6.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

5.0

Condition of the Hotel

6.0

General cleanliness of the different areas

6.0

Proximity to shopping areas

4.0

Distance to the beach

6.0

Transportation connection and available excursions

6.0

Restaurants & bars in the area

3.0

Other leisure activities available

4.0

From previous reviews we knew, that the rooms on the ground floor because of the close vegetation a bit dark. As we before by e-mail requested, we got a quiet room in the 1st floor. The houses near the theater (number 1000 to 2000) are rather something for night owls. The rooms are in good condition and with all the necessary Equipped. Positive we felt, that except a air conditioning a fan, and a door with screens was available, because of this we could the pleasant to cool nighttime temperatures sleep with the balcony doors open.

Generally all meals placed. There was sometimes too short waiting times at the inlet. The tapas bar is quite atmospheric, but the low chairs and tables not so quite comfortable. Very nice was also the open restaurant at the beach, in the noon the buffet and which evening grill restaurant serves. Unfortunately, it was to our travel time in january there often very cool and windy. As already often described, one can in the evening in 4 restaurants à la carte and buffet food. The air conditioning was in some days after our experience in the restaurant was a bit too cold. Overall, we were with the gastronomic offer very satisfied.

The service was exceptionally friendly. The room cleaning we had nothing to complain about. The figures and the evening service would skippable. A broken room key card was replaced immediately.

By the entertainment was in the pool area sometimes a considerable noise level available. The volume should in my opinion a bit less. Especially the daily loud message the unspeakable bingo-figures in several languages, but annoying. The loungers at the beach and pool were in good condition. Positive: during our stay were the loungers by the pool additionally cushions. The defective umbrellas from palm leaves by the pool are currently being renewed. The next time we go there are sure to no hotel with entertainment.

The all-inclusive - hotel lies at a quite calm beach between Playa del Carmen and Tulum (each around 20 to 25 kilometer away). With 288 rooms the hotel at the Riviera Maya the smaller hotels. For nature lovers is the hotel because of its embedded in the jungle, and of the many animals (coatis, ingutis, lizards and lots of birds) recommendable. As already described several times, were quite many young italians, the us but, despite its somewhat lively temperaments absolutely didn't bother us. In the entire property is free wi-fi available. The use computers in of the lobby cost 54 mxp (3,38 Euro) per half hour.

The hotel area was relatively narrow and long stretched. The distance from the beach/lobby about 550 meters, wide at the beach about 100 metres. This humble width at the beach are the loungers at the beach but quite narrow. Only good, that the italians the blazing sun directly at the beach bearable. It is somewhat in the back in the shade the palms also still to find a spot. However in january/beginning february at the beach often a quite strong, cold wind, so you in the shade at the beach no longer could stay. Thus were of course the loungers by the pool fully occupied. The walk from the rooms to the beach and the restaurants in the lobby is however through the dense vegetation and the many animals quite pleasant. In some previous reviews, ' endless' beach strolls written. I must nevertheless something Relativise : to the right and to the left you can each about 800 meters (loud Google Earth). Especially to the left (direction sea) we would have liked to have gone further, because behind the headland the beautiful bay of Barcelo hotels is. In this bay you can while snorkeling turtles to see. But on the headland lies By a hurricane destroyed former hotel xpu -ha palace. The guards in this area but not through. The snorkeling in front of the hotel is not very productive. But you can with the collectivo to akumal drive and go snorkeling. But there Not the strandwärtern to a pay snorkeling tour convinced.

Size of the bathroom

5.0

Cleanliness & linen change

6.0

Room amenities (TV, balcony, safe, etc.)

5.0

Size of the room

5.0

Atmosphere & furnishings

3.0

Quality of food and drinks

3.0

Overall cleanliness in the restaurant and in the dining areas

5.0

Variety of food and drinks

2.0

Reception, check-in & check-out

4.0

Friendliness and helpfulness

5.0

Staff's knowledge of foreign language

4.0

Quality of the beach

6.0

Overall condition of the pool area

6.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

5.0

Family friendliness

5.0

Condition of the Hotel

6.0

General cleanliness of the different areas

6.0

Proximity to shopping areas

4.0

Distance to the beach

6.0

Transportation connection and available excursions

5.0

The rooms are in very good condition. I had a superior in 1st floor in block 1000. The jungle is enough to the floor, so that a view does not exist. Only in 2. floor have a view. Contrary to some other reviews i can a musty odor or humidity in the room not confirm. The furnishing is at a technically good condition. Silent minibar and air conditioning. Almost not to hörender fan. Tv and coffee maker. Rooms are relatively large, also the bathroom with large shower is perfect. If the rooms still somewhat modern furnished if, instead of the quite old (but intact furniture), i would all stars.

Nothing to criticize. Very balanced food from all cultures something for everyone. A nice cosy open tapas bar was my favorite. Otherwise there were italians, steakhouse and general restaurant. (of course, all all-inclusive). The lobby bar and the beach bar with really very good alcoholic and non-alcoholic cocktails. Also at the beach you will regularly served.

Extremely good service. With the best that i have ever experienced. Very accommodating, friendly and helpful. From the cleaning lady to the bartender. Everything is great. The rooms of course every day at least times cleaned. The maid comes in the evening once again the towels were changed, if necessary wipes they then again briefly through,

First to the beach: there is enough space and beach chairs (even if some thought this at 7 am. to reserve). There were enough shady spots under palm trees and jacuzzi tubs with a view to the sea. Fantastic. The beach was located in a bay, around 2 to 3 kilometer long beach. Since only this hotel, a smaller a few hundred meters north and another ' wochenenddanlage ' for locals further south on the beach are, it is very quiet and is especially in the mornings to extensive beach strolls or jogging. The pool is a bit small, but nevertheless large enough to the a few trains turn. A discreet and unobtrusive entertainment is also available. (Volleyball, darts, soccer, water aerobics, stretching).

Medium sized hotel. Very nice designed with a dschungelpfad from the open lobby to to the beach (about 500 metres). The rooms are a little old fashioned furnished, but optically and technically in perfect condition. Minibar, fan and air-conditioning worked perfectly and relatively quietly. Entire hotel is in a very good state and clean. As this is a 'adults only' hotel is, it was fairly quiet with a high level.

Hotel has directly at the beach. One goes about from of the lobby from around 5 to 10 minutes, depending on, whether one has that from coatis and leguanen stopped or not ☺ in the hotel there is a disco and a theatre where in my 14 days every time something else listed. In immediate proximity is nothing of activities possible. Next objective would be Playa del Carmen. About 15-20 minutes with the collectivo. Transfer from the airport circa 1,5 hours. The location was perfect for me, even if in the more immediate vicinity nothing is. Therefore full stars.

Size of the bathroom

6.0

Cleanliness & linen change

6.0

Room amenities (TV, balcony, safe, etc.)

6.0

Size of the room

6.0

Atmosphere & furnishings

6.0

Quality of food and drinks

6.0

Overall cleanliness in the restaurant and in the dining areas

6.0

Variety of food and drinks

6.0

Competence (handling complaints)

6.0

Reception, check-in & check-out

6.0

Friendliness and helpfulness

6.0

Staff's knowledge of foreign language

6.0

Quality of the beach

6.0

Overall condition of the pool area

6.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

6.0

Condition of the Hotel

6.0

General cleanliness of the different areas

6.0

Distance to the beach

6.0

Other leisure activities available

6.0

Our room was on the 1st floor of the ' blocks' right next to of the lobby. The room was large and beautiful designed. No mold, no dirt, absolutely great. If you are early to bed is, then you should another room. The noise through the nearby theaters with the evening entertainment is also when the window was closed significantly, which didn't bother us. The noise the middle highway is to be heard, but we had the window closed during the night, without climate we anyway became too warm. So you have the cars not heard. We liked it.

Well, the gastronomy. We would have at the start our trip we thought, that we are only one star rating would, but it was exactly the food, for us the vacation a bit spoiled. We understand with the best will not, as the majority here the food taste could. We are really no gourmets and also with simple kitchen not a problem. The selection of the restaurant is big (5 including 1 buffet), which but nevertheless at the quality the food nothing changes. - breakfast : was okay, more or less always the same, but it tasted good. - lunch : in buffet form in the vicinity of the pool or at the snack bar (pizza, sandwiches, etc.). Once a week they grilled. Buffet restaurant was more bad than good. Often it has not taste us. Pizza was not great. - the tapaslounge and the steakhouse were the best. Buffet one could forget, was always the same, the other restaurants were not really good, the food simply does not delicious. We also had some strong stomach cramps and diarrhea. We declined since on fresh salad. After a few days we met other german holidays with stomach problems had to do. For comparison: we were a time on vacation in the eco-park 'Xel-Ha', what an all-inclusive offer. The food there was phenomenal. Lots of dishes that we in the hotel bad found, there were great and we noticed for the first time as well mexican cuisine can be.

Service was very good. The rooms were always clean and tidy. Sometimes, here and there a few towels forget, but with some tip was the service then again better. On our arrival at the hotel we were not welcomed (we were usually). At the front desk we had to at the attention the lady fight, since this constantly on the phone. A few days later was then another lady locally, the very good german spoken and very pleasant was. By the pool were the cocktails served in plastic cups, which all on edge very 'chewed' were. Not very appetizing. A straw was sometimes left unattended, with the reference, that a 'Cuba Libre' no stalk is spent. We did this then always directly at the bar in/out privileges and partly at the clearing saved. Why from you the guests simple requests after a straw? What is just not at all. The room service (dinner to the room), i had to partly repeatedly call so that we could get to eat.

The entertainment team consisted of about 8 people which five were italians, one german, and two mexican. The entertainment by the pool was always the same, water aerobics, horseshoes, bingo, dancing and end. Since we didn't friends of entertainment are, we exactly for the discreet entertainment. Well, so decent but it was not. The entertainment was relatively constant very noisy, so we don't much peace by the pool had. If you get an afternoon wanted peace, this could hardly find peace. If not the entertainment disturbed by it, was the ' inhabitants of little Italy' (borrow name of the lots of people by the pool from Italy) busy loudly to converse, so between the animationspausen also no peace. We have in the meantime even better a few children in the hotel seen, since they probably quieter would have been. The pool alone was very large and nice. Unfortunately no pool bar the longer had been invited. Also annoying : by the pool there is a side the sun until the evening. There is visitor the reserve themselves your pool chair in the morning to in the evening there one hour to sunbathe. The rest of the time it is however rather at the beach. A disgusting behaviour, especially if you want to get a chair searches, since by the pool from lunch often nothing more was to be found. Evening entertainment: Has between 'Ballermann' and high-quality variable. Particularly the shows the catalunya dance group pleased us. On half of the evenings has the entertainment team the entertainment decorated. This was often just bad and has also on several occasions (three shows we have twice saw or heard). Sometimes there were in the port of the evening entertainment a 'Italy-only' entertainment at the all other guests the theater leaving 'could'. Really nice the you here the half of the guests excluded, but also the shows, the level not really high located. In the disco we were only once, since anyway nothing was the matter.

After long consider we opted for the Catalunya Royal Tulum for our vacation decided amongst others because of the many good reviews. Unfortunately we were on our expectations disappointed. More about that in the various paragraphs. The hotel is beautifully located and by a dschulgelpfad connected to the beach. Everywhere iguanas and coatis, really great. The buildings were nicely decorated and the caribbean flair. Only the lobby bar had the charm of a berlin industrialized building out and as avoided. The texts here reflect really only our opinion again. Other visitors here it very well in the hotel pleased. Unfortunately we cannot us this opinion not endorse. In january 2012 we were in paradiso Rio de oro to Cuba and this hotel as a reference for our rating here taken.

The area is beautifully, no major hotels in the area and a long beach. The beach section in front of the hotel was often crowded. To into the water was we frequently snaking run (there were beach chairs with visitors). Till about at 11 but it was unbearable, so we were only always starting from then to the pool withdrew. The sand is beautifully fine and the entrance into the water also very pleasant. Unfortunately, we had always the yellow or red flag, but thats at the sea if the wind blows. Fun we had nevertheless in the water ☺ Car rental is recommendable (wrangler Jeep 150,00 American Dollar) and thus one can make much on own fist. For the visits in Tulum and Playa del Carmen we use the colectivios the conveniently situated between the cities of commute. In Playa del Carmen as on a turkish bazaar. Shopping is not very simple, there one constantly angequatscht and nearly in the shops is drawn up.

Size of the bathroom

6.0

Cleanliness & linen change

4.0

Room amenities (TV, balcony, safe, etc.)

6.0

Size of the room

6.0

Atmosphere & furnishings

4.0

Quality of food and drinks

3.0

Overall cleanliness in the restaurant and in the dining areas

4.0

Variety of food and drinks

3.0

Competence (handling complaints)

4.0

Reception, check-in & check-out

4.0

Friendliness and helpfulness

4.0

Staff's knowledge of foreign language

4.0

Quality of the beach

4.0

Overall condition of the pool area

3.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

4.0

Condition of the Hotel

4.0

General cleanliness of the different areas

4.0

Proximity to shopping areas

3.0

Distance to the beach

4.0

Transportation connection and available excursions

4.0

The rooms are very clean, big and nicely furnished. Nice large shower and always stocked fridge. The maids were very hard and always hold everything is great clean!

The food is good and it should be for each something after its taste for everyone. The evening buffet was not so great, but there are enough restaurants. The beverages are always good and delicious!

The service is excellent. The employees, from the cleaners to the bartenders were extremely friendly and helpful. All they always have a smile on the lips. The foreign language skills were very good.

The beach is beautiful and has a really great fine sand. What annoying is, the already in the morning at 7 a. m. the loungers with towels reserved and most people then around 12 hours arise. On the other hand should the management do something the entertainment is decent and there is nobody to participate forced. The disco is nice but unfortunately little visits!

Very well maintained hotel. The beautiful dschungelpfad leads from the open lobby to to the beach. On the dschungelpfad meet one lots of animals. Often the coatis guest or there are the iguanas on the feet. Wifi is free of charge! The condition of the hotel is good, it was constantly cleaned and.

In the in the area to the hotel there are several theme parks and Playa del Carmen is also with the collectivo around 15 to 20 minutes to reach. The drive from the airport takes about 90 minutes

Size of the bathroom

6.0

Cleanliness & linen change

6.0

Room amenities (TV, balcony, safe, etc.)

6.0

Size of the room

6.0

Atmosphere & furnishings

6.0

Quality of food and drinks

6.0

Overall cleanliness in the restaurant and in the dining areas

6.0

Variety of food and drinks

6.0

Reception, check-in & check-out

6.0

Friendliness and helpfulness

6.0

Staff's knowledge of foreign language

6.0

Quality of the beach

6.0

Overall condition of the pool area

6.0

Condition of the Hotel

6.0

General cleanliness of the different areas

6.0

Disabled-friendly

6.0

Proximity to shopping areas

6.0

Distance to the beach

6.0

Transportation connection and available excursions

6.0

Restaurants & bars in the area

6.0

Other leisure activities available

6.0

Size of the bathroom

6.0

Cleanliness & linen change

6.0

Room amenities (TV, balcony, safe, etc.)

6.0

Size of the room

6.0

Atmosphere & furnishings

6.0

Quality of food and drinks

6.0

Overall cleanliness in the restaurant and in the dining areas

6.0

Variety of food and drinks

6.0

Competence (handling complaints)

6.0

Reception, check-in & check-out

6.0

Friendliness and helpfulness

6.0

Staff's knowledge of foreign language

6.0

Quality of the beach

6.0

Overall condition of the pool area

6.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

6.0

Condition of the Hotel

5.0

General cleanliness of the different areas

6.0

Distance to the beach

6.0

Transportation connection and available excursions

6.0

Other leisure activities available

6.0

Size of the bathroom

6.0

Cleanliness & linen change

6.0

Room amenities (TV, balcony, safe, etc.)

6.0

Size of the room

6.0

Atmosphere & furnishings

6.0

Quality of food and drinks

6.0

Overall cleanliness in the restaurant and in the dining areas

6.0

Variety of food and drinks

6.0

Competence (handling complaints)

6.0

Reception, check-in & check-out

6.0

Friendliness and helpfulness

6.0

Staff's knowledge of foreign language

4.0

Quality of the beach

5.0

Overall condition of the pool area

6.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

6.0

Condition of the Hotel

6.0

General cleanliness of the different areas

6.0

Proximity to shopping areas

3.0

Distance to the beach

6.0

Transportation connection and available excursions

6.0

Other leisure activities available

6.0

Size of the bathroom

6.0

Cleanliness & linen change

6.0

Room amenities (TV, balcony, safe, etc.)

6.0

Size of the room

6.0

Atmosphere & furnishings

6.0

Quality of food and drinks

6.0

Overall cleanliness in the restaurant and in the dining areas

6.0

Variety of food and drinks

6.0

Reception, check-in & check-out

6.0

Friendliness and helpfulness

6.0

Staff's knowledge of foreign language

6.0

Quality of the beach

6.0

Overall condition of the pool area

6.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

5.0

Condition of the Hotel

6.0

General cleanliness of the different areas

6.0

Proximity to shopping areas

5.0

Distance to the beach

6.0

Transportation connection and available excursions

6.0

Restaurants & bars in the area

5.0

Other leisure activities available

5.0