Hotel Royal Park^{(4 stars)}

The rooms were very roomy and even if furniture were not the newest ones, everything was nevertheless maintained very much. TV with German transmitters was present, as well as a small refrigerator with water and chocolate. We had 2 telephones, one in the room and one in the bath. The small balcony to the inner court was provided and sufficient with one table and 2 chairs. The rooms were general in a good condition, only we discovered a substantial formation of mould in a mattress.

Apart from the food offer, which was not necessarily varied rich, but, offered by the hotel, the possibility exists Carte in restaurants A la to meals, however one should inform before exactly, where these restaurants are to be found. The tables must be reserved to 11 o'clock morning at the reception. The meal in the restaurants is part of the universe inclusive offer and must be not specially paid. In the hotel restaurant were cutlery, plates and glasses always in sufficient quantity and normal condition present. Hungry none had sleeping to go.

At this point I must unfortunately draw a very bad result: The straight employees at the reception were in such a manner unfriendly, such a thing I never before experienced. The Fremdsprachenkenntnisse in the reference to German were not at all present minimum to. Fortunately our English knowledge was very good, so that communication was well possible in this way. The rooms were cleaned daily, every 2 days were referred the beds freshly and towels got we also daily.

We did not notice, but however the animation offers the disco in the hotel plant, in which there are alcoholic and anti-alcoholic beverages in the morning to 2 o'clock in the context of the all inclusive offer. Music and location pleased us. The sanitary plants were complete correct. The beach and also the water were very clean. Couches and sun screens one had to pay not specially and was present in sufficient quantity, so that one did not have to rise extran early, around which “reserves”. The pool plant was likewise very much maintained and cleanly, the water not too chloric. In the hotel there was the possibility textiles of acquiring cigarettes and food. Owing to the national currency everything is quite favorable in the price. Also Internet entrance gave it.

The hotel makes from the outside, like from the inside a very good impression. The lobby is arranged generous and works comfortably. By the rooms we were positively surprised shr: They are not very roomy, generally in a good condition and also the baths exhibited anything on up to very small, cosmetic errors no larger lack. The rooms were daily cleaned, also, if one slept times somewhat longer and to the door hung the appropriate sign. Guest clientele consists mainly of citizens from the Eastern Bloc and Great Britain. The universe inclusive achievements were to our satisfaction: Meals and drinking were always in sufficient quantity present.

The beach is only some steps distant for pool bar from that. One achieves the next place comfortably with the bus number 8. The direct before the hotel holds, also taxes was always stationed before the hotel area. For extensive purchase-stroll must one toward sun beach drive, since the hotel complex is self-contained. Trip possibilities were offered by the tour operator.

The rooms were very large and roomy. Furniture is already somewhat older however nevertheless in a good condition. The bathroom was OK ONE and cleanly. The room had a television with German transmitters, a refrigerator in which one even water bottles and chocolate found. The rooms were cleaned each day and freshly referred each second day the beds.

In a hotel also over 350 rooms there were really sufficient place and tables. The meal was on the whole completely OK ONE, it gave the same became however full often one always. Since the hotel was written off, it was when eating very much according to however that me not continued to disturb.

The friendliness of the staff left to be desired strongly. Staff at the beach lunch made predominantly a tracing and left us for holiday-makers untouched despite long queue and boarded themselves only times. No German is spoken is naturally for 4 stars a hotel very bad and particularly for older guests very difficult. With a little English one can inform well and also complaints and lack in the rooms immediately repaired itself. The rooms were daily cleaned.

The beach and the pool were the couches and sun screens are there free very cleanly and also. Also the animation was super, each evening gave it another program and also for the children gave it to enough maintenance and play possibilities. Before the hotel a mini golf area and a tennis court find direct for which one however to pay itself must. In the hotel there were also Internet entrance and Billardtische. (against fee)

The hotel plant was simply super. That external area like for example: Pool and green belts were maintained and cleaned each day. Also the rooms were very roomy in a good condition and. The offer of the all inclusive was really good and sufficient. Only which disturbed was that the hotel was occupied by Russian fellow citizens predominantly and the staff did not speak German.

The beach was direct at the hotel. Also the airport was to be achieved within 40 min. The place Elenite is arranged like a village with only 5 hotels. If one which to see and undertake wanted had one with the bus or taxi some kilometers to drive. (Is not expensive)

Size of the bathroom

3.0

Cleanliness & linen change

3.0

Room amenities (TV, balcony, safe, etc.)

3.0

Size of the room

5.0

Atmosphere & furnishings

1.0

Quality of food and drinks

3.0

Overall cleanliness in the restaurant and in the dining areas

2.0

Variety of food and drinks

3.0

Competence (handling complaints)

1.0

Reception, check-in & check-out

1.0

Friendliness and helpfulness

1.0

Staff's knowledge of foreign language

1.0

Quality of the beach

2.0

Overall condition of the pool area

1.0

Child care or playground

4.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

2.0

Family friendliness

2.0

Condition of the Hotel

3.0

General cleanliness of the different areas

3.0

Proximity to shopping areas

3.0

Restaurants & bars in the area

1.0

Distance to the beach

6.0

Other leisure activities available

2.0

Size of the bathroom

4.0

Cleanliness & linen change

2.0

Room amenities (TV, balcony, safe, etc.)

5.0

Size of the room

5.0

Atmosphere & furnishings

3.0

Quality of food and drinks

3.0

Overall cleanliness in the restaurant and in the dining areas

3.0

Variety of food and drinks

3.0

Competence (handling complaints)

1.0

Reception, check-in & check-out

1.0

Friendliness and helpfulness

1.0

Staff's knowledge of foreign language

1.0

Quality of the beach

5.0

Overall condition of the pool area

5.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

5.0

Condition of the Hotel

5.0

General cleanliness of the different areas

4.0

Proximity to shopping areas

4.0

Distance to the beach

6.0

Transportation connection and available excursions

5.0

Restaurants & bars in the area

4.0

Other leisure activities available

5.0

Beautiful rooms however request under bed situations do not look and into the corners!

There was 4Restaurants in the plant however one had to announce itself before, and we had never luck!!!

Partial unfriendly and genervtes staff. With our friends and wanted actually all on a floor had booked were in the end all somewhere distributed. That was more largely measures and one could not about it also with the staff to negotiate because neither the German nor English be able. Care of children gave it however those only before the television was set and the area was too closed. There I then dear one even for my Kids watched out.

Was actually everything there. Child animation was each day the same program. Beach volleyball was there and a totally rotted mini golf area and a tennis court.

The hotel was for Bulgarian conditions o.k. on the whole! Were many Russians behaved there like the axe in the forest. Meal was so far okey however evenly always the same. There one week stay hands because one then the whole buffet through tried. Staffs very unfriendly that smile the not straight invented! Room cleaned however evenly after Bulgarian style. On the last day we could ourselves have saved the way to the beach because we the fine sand on the room had.

To the beach one had to fall only once on the nose and then was one there, that was very beautiful and also clean! Park was that next door was absolutely ingenious and the children was simply only inspired equal the aquums. The couches were enough only rarely from there the beach early overcrowded were already. Unfortunate if one when reservation 1Schirm and 2Liegestühle to be promised. In the evening was always which loosely animation for German dutchmen and Englishman one had only to find out where one must. Dirty Dancing show fell from because too little spectator came however money has we fortunately back gotten. Routes a great many offered however for usurious prices.

Size of the bathroom

5.0

Cleanliness & linen change

5.0

Room amenities (TV, balcony, safe, etc.)

6.0

Size of the room

6.0

Atmosphere & furnishings

5.0

Quality of food and drinks

5.0

Overall cleanliness in the restaurant and in the dining areas

4.0

Variety of food and drinks

4.0

Competence (handling complaints)

6.0

Reception, check-in & check-out

5.0

Friendliness and helpfulness

6.0

Staff's knowledge of foreign language

4.0

Quality of the beach

5.0

Overall condition of the pool area

6.0

Child care or playground

6.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

5.0

Family friendliness

6.0

Condition of the Hotel

5.0

General cleanliness of the different areas

5.0

Proximity to shopping areas

4.0

Distance to the beach

6.0

Transportation connection and available excursions

5.0

Restaurants & bars in the area

6.0

Other leisure activities available

4.0

Size of the bathroom

3.0

Cleanliness & linen change

4.0

Room amenities (TV, balcony, safe, etc.)

5.0

Size of the room

5.0

Atmosphere & furnishings

3.0

Quality of food and drinks

6.0

Overall cleanliness in the restaurant and in the dining areas

1.0

Variety of food and drinks

5.0

Competence (handling complaints)

3.0

Reception, check-in & check-out

4.0

Friendliness and helpfulness

4.0

Staff's knowledge of foreign language

2.0

Quality of the beach

5.0

Child care or playground

1.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

3.0

Family friendliness

2.0

Condition of the Hotel

3.0

General cleanliness of the different areas

3.0

Disabled-friendly

5.0

Proximity to shopping areas

3.0

Distance to the beach

6.0

Transportation connection and available excursions

5.0

The Toillettenpapierhalter fell at the 1. Day off and was never repaired. Plug socket for electric shavers missing, hooks for towels missing, at the 1. Day lodged a complaint, caretakers works still on it? No hand grip tub shower, suspension showering head wacklig, showering bar wacklig and bent, shower curtain with Plaster gekelbt/does not repair, 2 black marks, for Vth A. Schwarzschimmel not to open Fenster in the bath sun protection curtain in the bath, clearly visibly schlampig processed Rigips plates insulation, Wasserflecken at the ceiling. Mattress spotted as here already on this side in the picture seen, 3 - sunning evaluation substanziell mainly justified because of the beautiful prospect in 10. Stick, elevator however only up to 8. Floor.

The meal was not so variedly, which would have handed it times for shrimps or Tintenfisch, but otherwise surprisingly well and also plentiful. For the table customs the cook is also really not responsible. Cleanliness with meals was o.k., however I had several times to experience ice-cream, which direct not supervised English Russian children made themselves with large spoons over the ice fan and licked these - without plate by hand empty within the range. There was j e D e n morning a terrible lack of coffee cups! Either plastic cups been enough or multicolored zusammengewürfelte, even at the mouthpieces reduced and sharp edged cups, at which one could itself have hurt easily! NO flea market would have accepted these cups!

Two of addressed 2 dozen Ang. Slight German knowledge had. The reception was well occupied, however was the face expression always like that: “Boa, that wants to again disturb us!. ” From other vacation I know: Do rise, do smile, “as can I you help? ”. THESE colleagues remained sitting and had the expression of a BAD of main secretary, that must rise already again for a new Hartz IV request. One was not guest, one seemed annoyingly to fall. My mirror booklet was sighted still 8 days after Bulgarian post office marking in the drawer. The room cleaning had to be demanded several times, frequently towels as not cleanly washed was lodged a complaint, paper was not after-put, again and again telephone calls on English. Our room saw no vacuum cleaner to 3 weeks. NO supply of soap/showering gel.

The problem with the illegal reservations was already brought up for discussion. A certain number of couches was defective and was not exchanged, as something was at all never repaired. Instead became in the 3. Vacation week, in the middle of Septembers, already a part of the screens + couches mothballed, which an insolence was real, since the need was still large. The only shower/foot shower at the pool was wacklig and dripped.

We do not want to be unfair: Perhaps the 95% Englishmen and Russians had much fun in their hotel. But those few Germans, which I could speak, partly counted the days up to their return flight. Some Russians carried Weintrauben and peaches of the Büffett after the meal purchase bags with bananas, on their rooms, although enough there to really eat was. Many of the guests loaded the tables fully and half stand to let. Hotel employees ate together with the guests and better did not also behave. The subjects of your majesty are very loud and inconsiderate, put the legs on the table and to leave the children around to rave. Also already times artificial dentures at the table were folded up or did not employ themselves in the back.

The infrastructure is surprisingly good, apart from the fact, which the taxi travels are overcrowded constantly to the sun beach impudently expensively and the cheap penalty, but sense makes!! for the taxis! NO public telephone! The beach is direct at the hotel, screens + couches is in the price contained, unfortunately constantly by towels + stones “reserved”, here would have the administration through to reach. Also nocturnal bathing + Grölen of young Englishmen would have to be prevented of the existing Security immediately.

Size of the bathroom

1.0

Cleanliness & linen change

2.0

Room amenities (TV, balcony, safe, etc.)

4.0

Size of the room

4.0

Atmosphere & furnishings

4.0

Quality of food and drinks

5.0

Overall cleanliness in the restaurant and in the dining areas

4.0

Variety of food and drinks

5.0

Competence (handling complaints)

1.0

Reception, check-in & check-out

3.0

Friendliness and helpfulness

2.0

Staff's knowledge of foreign language

3.0

Quality of the beach

5.0

Overall condition of the pool area

5.0

Child care or playground

1.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

2.0

Family friendliness

2.0

Condition of the Hotel

4.0

General cleanliness of the different areas

3.0

Proximity to shopping areas

2.0

Distance to the beach

6.0

Transportation connection and available excursions

3.0

Restaurants & bars in the area

4.0

Other leisure activities available

2.0