BEST WESTERN Hotel President(4 stars)

An der Urania 16 - 18 10787 Berlin Show map

Average rating

171 hotel reviews

    Rating by categories

  • Hotel in general
    4.6
  • Room
    4.4
  • Service
    4.7
  • Location
    5.4
  • Food and Drinks
    4.5
  • Sport & entertain
    3.3
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121 hotel reviews in Englishsorted by travel date
Norbert
Central hotel in Berlin
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • March 2013
Typical gescäftshotel... Last time it is but unfortunately clearly worse (defects in the sauna area, general cleanliness). Probably too many tour groups. Otherwise location etc. Is ok. Also the price is for berlin standards alright. read more
  • Room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Gastronomy
    3.8
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    4.8
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    3.0
    Family friendliness
    2.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    3.0
    Disabled-friendly
    4.0
  • Location
    4.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    3.0
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Eugen
Good hotel
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • March 2013
Is somewhat older house but overall very positive phenomenon Very friendly staff and the location is very good with the easy access At public transportation read more
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.7
    Atmosphere & furnishings
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
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Siegfried
Not good for a city break
  • Hotel not recommended
  • Families
  • Translated
  • City break
  • March 2013
Once, but never again. Rent a parking space in our underground car park, since it is a public parking garage is, and therefore the parking garage constantly occupied. It is also the hotel management seemed to be designed more any debris or old/new baths, in the garage to store. Has in the morning at the breakfast buffet no friendly head waiter. Best not to address. The bed was worse than a old barrasliege. read more
  • Room
    3.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    3.0
  • Gastronomy
    3.3
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    2.0
    Variety of food and drinks
    4.0
  • Service
    1.3
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    1.0
  • Hotel
    3.0
    Family friendliness
    2.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    4.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Dagmar
Super city hotel
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • March 2013
We were very satisfied. Great hotel for a multiple day city tour in Berlin. Centrally located, all sights easy to reach. Suggestion: the"bar for the evening sundowner"should a nichtraucherbereich have! What are the issues sport, recreation and pool? The offers did not give it and are for a city hotel was also not necessary. read more
  • Room
    5.5
    Cleanliness & linen change
    6.0
    Size of the room
    5.0
  • Gastronomy
    5.5
    Quality of food and drinks
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
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Gisela
In the center of Berlin
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • February 2013
Close to church and kadewe with good connections to the public transportation, nice city hotel, but more upscale star hotel. read more
  • Room
    4.0
    Size of the bathroom
    3.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Service
    4.3
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Joe
Did not supply advertised services
  • Hotel not recommended
  • Singles
  • Business trip
  • January 2013
Very Small Lift to top floor Did not clean my room on one day Only cleaned areas that are visible In room internet Business guest Heating was off when I checked into the room. Outside temp -5C. read more
  • Room
    1.0

    I stayed in the best room. It was worse than a normal roon in a 3 star hotel. Very small, very old, decor was very old and needed an upgrade. i do not think the rooms have been refurbished for about 20 years. Dirty and old fittings in bathroom. Room cost €149/night, no breakfast. Very poor for the rate charged.

  • Gastronomy
    0
  • Service
    2.0

    Lobby day staff friendly. Night manager not knowledgeable. English Language OK Did not clean my room on 1st day Internet in Room - could not log on because too many guests were logged on. I booked this hotel because it had free internet in the room. I complained to night manager and he said nothing he can do about internet. he tried to log on on his Iphone and could not as internet too busy. He did not compensate me for breaking their contract with me by not supplying internet in my room. Next day i told day manager and she phoned the hotel manager. he did not reduce my rate as compensation and said i had to pay the full rate, even though i could not work in my room as there wa no internet.

  • Sport & Entertainment
    0
  • Hotel
    2.0

    Very Small Lift to top floor Did not clean my room on one day Only cleaned areas that are visible In room internet Business guest Heating was off when I checked into the room. Outside temp -5C.

  • Location
    3.0

    Did not have time to look around. Was very cold.

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Philipp
Friendly and not brand-new anymore.
  • Hotel not recommended
  • Friends
  • Translated
  • City break
  • January 2013
In the room it has very much penetrant smell. Problem tried with geruchsvertilger to solve. Is however not quite succeeded. The hotel is in the years come, would be an updating. read more
  • Room
    3.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    4.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    5.0
  • Service
    3.7
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
  • Hotel
    3.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    3.0
  • Location
    4.8
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    4.0
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Susanne
Breakfast buffet - more decoration article instead of food
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • January 2013
Breakfast in the greater-breakfast area, as the breakfast area in presdintel club still was being remodeled. In short: The breakfast buffet was more decorative items, so it probably more appears, as really food offered. On the buffet there was no 'of high quality' food, so you could for example 'schnittfestes water' tomatoes, instead of cocktail, fruit salad from the next to, instead of freshly prepared fruit, no fetakäse, no mozzarella, little the offer for 'warmen' food, like for instance mediterranean vegetables etc. Find. Perhaps the ' frühstücksleiter', in other 4 stars hotels look elsewhere, a further range of dining to ... receive. The breakfast buffet itself, was just not nice to look at. read more
  • Room
    4.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
  • Service
    4.7
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Hotel
    4.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    5.3
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    5.0
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Dieter
Good hotel with not good breakfast.
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • January 2013
To longer break (before 41 times stayed there) i the hotel again and again annoyed over such a bad breakfast (13,50 Euro) there are in Berlin no baker the decent rolls and baking bread can? As well as in other hotels prebaked bakery items the tasted as nothing. read more
  • Room
    4.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    3.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    1.0
  • Service
    5.3
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.5
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Jacques
Bon hotel
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • December 2012
Hotel très bien drago, transport publics a proximite. Personnel avenant et ambiance pleasant. Recommendable pour escapade de quelques palmary. read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Hotel
    5.7
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    5.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Jacques
Break in Berlin
  • Recommended hotel
  • Couples
  • City break
  • December 2012
The President hotel is in a very good location with public transportation facility for the all city. The romm was very clean and the service is Ok. The checkin and check out was friendly conducted read more
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.5
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Dietmar
Ideal hotel for city breaks
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • December 2012
Centrally located in u-train station located hotel, near kadewe and Kudamm, pleasant and helpful busy, the tips for trips in the city have, for city breaks great read more
  • Room
    4.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    4.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.7
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
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Susanne
Bad breakfast at the presidentel club
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • December 2012
Friendly and always hard-working staff. The breakfast in presidentel club (5. floor ) however, is bad. Ordered scrambled eggs time much too long (about 15 minutes). Partly guests sent away again, because no more space was available. The buffet was partly 'empty vacated' and the diversity of for example scrambled eggs was also much too long - the scrambled eggs were used up, guests then the service staff member stressed. This is then the küchenhilfe, but only about 5 minutes later, told, that the scrambled eggs need to be replenished. This nodded then only, but with other empty plates left. ... Only after further about 3 minutes he came with empty hands, to the empty rühreierschüssel to get. When the scrambled eggs finally refilled, cut then my knowledge, since i then no more time had to wait. Altogether i can say, that the whole frühstücksprozedere on the 5. floor (time apart from the view) very unsatisfactory. read more
  • Room
    3.5
    Size of the bathroom
    3.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    3.0
  • Service
    4.7
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    4.8
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Tiberius
Everything okay, except rauchduft in the room.
  • Recommended hotel
  • Couples
  • Translated
  • Business trip
  • November 2012
Very recommendable, apart from one mine could, that the rooms earlier smoking rooms were and the noise from the street at night clearly audible is, despite good window. read more
  • Room
    4.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    4.5
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    4.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
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Sarah
We felt like queens comfortable!
  • Recommended hotel
  • Families
  • Translated
  • City break
  • November 2012
We would come back at any time the staff are perfect extremely friendly and attentive! Thanks for the lovely days in Berlin! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Özgen
Good location, profesional general manager...
  • Recommended hotel
  • Friends
  • Business trip
  • November 2012
I think, general manager is good man. Location is very good. Generaly this hotel ise a beatiful... Hospitality, friendly and profesional. Berlin is imagine and historical city. This hotel near the best shoping center: KaDeWe... read more
  • Room
    4.3
    Size of the bathroom
    3.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Brigitte
Complaisant
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • November 2012
The stay was pleasant. The lighting was bad. The staff are friendly. Sauna and fitness area could be an investment use read more
  • Room
    4.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Sport & Entertainment
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    4.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    5.0
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Franziska
Had expected a little more
  • Hotel not recommended
  • Singles
  • Translated
  • Other stay
  • November 2012
I have stayed for less money more comfortable. Not even a hint of 'luxury'. The cleanliness was not the best (window frames and handles were partly. Really black with dirt, hairs in the bath on the door, on the shower.). It was a non-smoking room, smelled however extremely after cold smoke as I for the first time entered. Thus was the first night very loud, because I the windows open and the hotel direct on a big main road and my room to the street was. Than 'service' there was a shower cap and a soap dispenser in the ... shower. Additionally the bedside lamp and in the bathroom it was in the dryed cover the outlet against. When I at the front desk mentioned, I only got a 'thank you very much' to hear. It could for 3 days bearable, but for my next stay in Berlin I will definitely another hotel choose. I was because of a seminary in Berlin, and all participants raved about from their comfortable hotels and had less for the rooms paid when I. read more
  • Room
    3.0
    Size of the bathroom
    2.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    4.0
  • Service
    3.0
    Competence (handling complaints)
    2.0
    Reception, check-in & check-out
    4.0
  • Hotel
    3.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    3.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Beate
Very satisfied as ever
  • Recommended hotel
  • Singles
  • Translated
  • Other stay
  • November 2012
Good service, wi-fi included, newspapers read more
  • Room
    5.0

    Very clean, somewhat badly soundproofed to the corridor area

  • Gastronomy
    6.0

    Breakfast buffet more than enough and varied

  • Service
    6.0

    Very friendly service at the front desk and restoration

  • Sport & Entertainment
    0
  • Hotel
    6.0

    Good service, wi-fi included, newspapers

  • Location
    6.0

    Good location to Kurfürstendamm and the public transport

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Andreas
Andi and Doris from Austria October 2012 Berlinfan
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • October 2012
Nice hotel for a city trip super binding to U1 and U2 Wittenbergerplatz, not far to the shopping in the KDWE and the Kurfürstendamm, simply super, we will be back. We are already real Berlin-Connoisseur and again and again somewhat new to explore Berlin- Kreuzberg definitely prestige and Potsdam. read more
  • Room
    5.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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