smartline Koala Garden(3 stars)

C/ Geminis 2 Campo Internacional S.B. de Tirajana 35100 Maspalomas Gran Canaria View on map

Average rating

169 hotel reviews

    Rating by categories

  • Hotel in general
    4.3
  • Room
    4.6
  • Service
    4.6
  • Location
    3.8
  • Food and Drinks
    4.3
  • Sport & entertain
    4.3
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52 reviews for this hotel sorted by travel date
Harald
Location good, food very bad!
  • Hotel not recommended
  • Friends
  • Translated
  • Beach holiday
  • March 2014
The area was ok, only the food was very poor. Quality and the selection. This is my first complaint about a hotel. I am 55 years old, and have seen a lot. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    2.5
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    2.0
    Variety of food and drinks
    3.0
  • Service
    4.3
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    4.5
    Quality of the beach
    5.0
    Overall condition of the pool area
    4.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    3.7
    Proximity to shopping areas
    4.0
    Distance to the beach
    3.0
    Transportation connection and available excursions
    4.0
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Hartmut
Holiday without comfort.
  • Hotel not recommended
  • Families
  • Translated
  • Beach holiday
  • February 2014
Quiet location without durchgagsverkehr, 4 pools of which 1 heated, pool not heated, beach chairs ink. But without cushions, 3 kilometer to the beach with bus ink. 3 go there and back on the day or by taxi 4-5 Euro in front of the house, shopping possibilities in the proximity, wi-fi internet access with private device free of charge, spacious bungalows, large bathroom, kitchen completely. Beach chairs in the living room uncomfortable, renovierungsbeduftig, the cleanliness wasn't ok, half board, breakfast was basic but ok. Dinner without change some food from the day before, restaurant inside very loud, uncomfortable, staff overstrained ... but friendly, waiting time at the inlet, drinks must be paid, simple facility without comfort, int. Public, no three stars, would have to be reconditioned completely particularly gastronomy area. read hotel review
  • Room
    3.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    2.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    2.5
    Atmosphere & furnishings
    2.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    2.0
  • Service
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    3.5
    Child care or playground
    4.0
    Overall condition of the pool area
    3.0
  • Hotel
    3.3
    Family friendliness
    4.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    3.0
  • Location
    3.2
    Proximity to shopping areas
    4.0
    Distance to the beach
    2.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    3.0
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Verena
Nice hotel (with small drawbacks)
  • Recommended hotel
  • Families
  • Translated
  • Countryside & spa
  • January 2014
We enjoyed our stay at this hotel to be very good overall and can also recommend this hotel. In the following, i would like to say a little detaillieter on the individual points and describe, as i to the respective reviews came. The hotel in general The hotel is clean and large. It is in principle in his very good condition. The only, which was a bit strange was, was the toilet in the reception area. But since you have the yes not necessarily had to use, as you were in the bungalows a very nice, large bathroom, i am ... not too strongly criticize. Moreover, we thought the hotel was very clean and well maintained. It is in this hotel also the family friendliness. We are currently still barren, but despite all the feeling, that is very concerned about the children and their needs hard. So was the evening entertainment always again strongly also at the kids-oriented, there was a beautiful children's playground and the employees in the hotel were always very friendly with the kids handled and they knew all the names! Location and surroundings The hotel is not directly on the beach, be aware. It drives however three times on the day a shuttle bus to the beach and back, the you as a guest could use for free. We personally the location didn't bother us, the shuttle service we didn't use, we are always happy to walk to the beach (about 40 minutes walk), if we then were there. Otherwise, we have also many autonomous desk and the public means of transport used. These were reasonably priced and regularly drive. One had only once in the bus timetable imbedded have. The only thing that bothered us a bit, was the quality of the restaurants in the immediate vicinity (especially the directly at the street at the hollydayworld ). Here we were at the beginning of the vacation to eat and then had also taken care of. Since looks's a little meager. In principle we could have done at the hotel a snack food (you could with half-board to have to pay, but the prices were ok), to have we however not made, because we were out every day. Leisure activities are available in the proximity of the hotel: the Holiday world, aqualand (go shuttle buses or walk), kartcenter, a zoo, etc. For shopping there was a spar supermarket close to the hotel, the service is in Maspalomas market and in the neighboring town there is also a huge geschäftsgelände. (also here you can take a bus or walk also about 40 minutes) Service The employees of the hotel were always friendly and attentive. But we had sometimes the feeling, that the foreign language skills of the staff were not very good. English went with oh and noise usually (the animation could but good english!), but few could speak german. The check-in and check-out worked without problems, we were very friendly welcome. Also we have the reception can hire a car. This has also worked very well. Dining The just described fremdsprachen'problem' it was for us a little problematic, as the i am vegetarian and the restaurant really all food meat to was thrown out (also simply pure rice). We asked, i somewhat vegetarian to eat could, after the first two evenings salad with fries had eaten. It was me basically for example noodles or rice without chunks of meat to get to be able. The we made clear. This was a larger act, so i eventually decided the following nights of the few fleichlosen dishes to eat. It was, but it was sometimes difficult, because many dishes also not labelled goods and my husband always first try had, if the courts really meatless are. For someone, the meat like to eat, but there was a huge selection and the food was really good and very tasty. In addition the restaurant is nicely decorated and clean, due to two different meal times, there is no long wait at the buffet. The restaurant staff we were always greeted friendly. Worth mentioning is here also the new year's eve dinner. The whole restaurant staff have this evening very, very much trouble. All appeared in sackos, we were greeted with a bottle of wine free, the buffet was really huge and at the end there was a bottle of sparkling wine. You really notice, that the staff the guests were. Sport, pool, entertainment We have a lot in the hotel we didn't use it. But the pool was nice and clean. The water a bit heated, definitely warm enough to herein to swim. The hotel looked clean. For the kids was a lot of entertainment. Room The bungalows were really huge and clean so far too. It was very comfortable. Also in the bathroom was a lot of space. The rooms had a tv, a safe (cost extra) and a nice balcony. We personally didn't bother us, that our towels was not daily changed is. We are the opinion, that you also a towel twice use, without, that it just stinks. Which we did bothered us, was the following situation: one day of a total of 14 days it was difficult though it rained one day. This led to the, that our living room stood under water. We saved fast our bags and helped us first with towels. We asked at the front desk a question, that someone might come and go in the living room durchputzen and the remaining water removal may. We were then the day out and about. When we came back at night, was a carpet before the door have been put, where the water was probley. Mopped was not and also the flooding had not away made, we asked a 2 time in that. Then it went however quickly, after 10 minutes someone came and wiped tidy and brought us also new towels, because of the flood completely wet were. Conclusion: We probably-felt here, it was clean and tidy, the staff are friendly. And even if the one or other point to criticize was, we would stay at this hotel again. read hotel review
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    4.5
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Leisure
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    3.8
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    4.0
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Josef
In need of renovation.
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • January 2014
You have to queue for the food, wait until a table becomes free. Individual rooms need to be renovated. We were not satisfied, and complained nothing happened. read hotel review
  • Room
    4.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    2.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    3.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    3.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.5
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    3.7
    Family friendliness
    6.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    2.0
  • Location
    3.6
    Proximity to shopping areas
    4.0
    Distance to the beach
    3.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    3.0
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Matthias
Everytime again with children.
  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • Beach holiday
  • December 2013
Nice family-friendly 'apartment' location without unnecessary luxury. Very open spacious, kids can run and play. Staff is friendly and the food was always fresh, extensive and good. Walk to the beach took about 1 hour but it is good to go. Bus runs from the hotel. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.0
    Quality of the beach
    6.0
    Child care or playground
    4.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    6.0
Close
Daniel & Nadine
Good 3 star hotel!
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • December 2013
The area is spacious, with several ' areas' including pools, play area and a small supermarket. Generally beautiful and clean area. Guests between 0 and about 80 years, many families, couples... Very national. ( german, english, french, spanish guests etc.) read hotel review
  • Room
    4.0

    We had an apartment with a living area including 2 couches, flat screen tv, table. The 'kitchen' was discretely tucked away. In other words, you have not seen, as you're in a closet processed was. We needed this not! Bedroom with 2 beds, which one can push together. Closet and chest of drawers. Bathroom with shower and bathtub. Terrace or balcony. Furniture was generally in good condition. As already mentioned, the room cleaning could be better. Hot water in the showers was 3 pers (2 adults. 1 child) a bit tight. It was sufficient, but you noticed, that it 'cooler' was. The you got the remote against 20 Euro deposit at the front desk and without problems on the day of departure you get this again.

  • Gastronomy
    5.0

    We had booked half board and were glad, that (only) to have made, more could not worth it, since we were always traveling. According to plan, there were 2 restaurants, but we only in the restaurant, near reception dinner. Here it was generally very clean, the staff was very friendly, but unfortunately very stressed. The food was good to very good. For a 3 stars hotel sufficient selection, especially in the evening varied, something for every taste. On 1st christmas day, there was a great restaurant! All drinks including 1 bottle of wine were here including! Otherwise drinks for dinner with normal prices. We had 3 drinks about 5 Euro paid.

  • Service
    3.0

    The staff is friendly! German was understood and partly spoken. With english one generally but better ahead. The room cleaning was okay, but not really satisfactory. Towels not always fully and one day there were no fresh towels.

  • Sport & Leisure
    4.0

    There were several pools, but only one heated. There were enough pool and beach chairs. Daily entertainment was discreet, but available. So not pushy! Evenings for the small kids disco.

  • Hotel
    4.0

    The area is spacious, with several ' areas' including pools, play area and a small supermarket. Generally beautiful and clean area. Guests between 0 and about 80 years, many families, couples... Very national. ( german, english, french, spanish guests etc.)

  • Location
    3.0

    From the airport we needed about 45 minutes to the hotel. The hotel area was located about 2 kilometer away from the beach. Little shopping opportunities in the immediate vicinity. But it is also in every catalog. About 5 minutes walk down to the 'holidayworld' with various rides especially for children and a bowling alley, etc.. Shuttle bus to the beach ( Maspalomas) including and easy. Taxi after Maspalomas circa 4,30 Euro and after Playa del Inglés circa 5,50 Euro. Bus prices z. gnp until palmitospark for 3 people 6,60 Euro. Car rental directly at the reception or also various suppliers in the city.

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Harald
Silversterreise.
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • December 2013
Except that the beach was very far away, there is no flaws. A renting car is obligation, if you the whole day in the resort to spend wants. read hotel review
  • Room
    5.3
    Size of the bathroom
    6.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    3.4
    Proximity to shopping areas
    3.0
    Distance to the beach
    1.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    4.0
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Günther
Great plant with very friendly staff
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2013
The staff at the reception, in the dining area, cleaning, grounds are very friendly. in the 5 weeks we didn't have anything to complain about. Our next holiday is back planned. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.6
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    6.0
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Reinhard
Good.
  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • Beach holiday
  • December 2013
The room, pool, staff breakfast ok; half board we would not take any more; On the buffet were often food from the day before read hotel review
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    2.3
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    1.0
  • Service
    4.0
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    3.5
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    4.0
    Family friendliness
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    3.6
    Proximity to shopping areas
    3.0
    Distance to the beach
    2.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    4.0
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Kristine
In general - ok
  • Recommended hotel
  • Friends
  • Beach holiday
  • November 2013
In general`this apartment hotel is ok. Things which are missing- repair and freshen up of rooms, remote for TV, better choice of kitchen accessories as this is an apartment hotel with small kitchen. read hotel review
  • Room
    3.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    4.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    4.8
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.0
    Quality of the beach
    4.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    3.8
    Family friendliness
    4.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    4.0
  • Location
    2.6
    Proximity to shopping areas
    2.0
    Distance to the beach
    1.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    3.0
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Tina
3 stars low budget with drawbacks.
  • Recommended hotel
  • Friends
  • Translated
  • Beach holiday
  • November 2013
The hotel is in the older, a bit worn, but well-kept facility, beautifully green, everywhere are flowers in bloom, the bungalows were a bit older, here and there the plaster was peeling from the wall, was the paint. The rooms were more or less clean! Was dust everywhere, the floor was only swept! On one day the charwoman did not, and fresh towels only every 2-3 days! Wlan 30 minutes €0.75,1 hour €1.50 The safe only against fee as well as the remote control for the tv! We did not use it! Guests at the november rather ... for retirees and families with just 2-3 children! So it is somewhat louder, in some places. read hotel review
  • Room
    4.0

    Large, bright room with kitchenette! Unfortunately somewhat worn, plaster comes from the ceiling, the colors are not so fresh. Bathroom with shower, bathtub, bidet, toilet, big with a window! Kitchen: 2 hotplates, dishes, pots, cutlery, kettle, coffee maker, toaster, microwave, fridge with icebox! Living room, two 2 seater sofas, a table, chest of drawers, 1 inset into, a closet under the tv with kitchen utensils, built-in closet in the hallway. Rather little storage space for clothes etc.! The beds were rather hard and big enough. Terrace: 2 folding chairs, 2 chairs, a table, a broken clothes rack.

  • Gastronomy
    4.0

    There is a restaurant, which was very small with an outdoor area, and terrace at the main pool! Since i don't want to know like in the summer to main season goes on as. I think as you get your feet in stomach and get nothing to eat?! The breakfast every morning was a pain! No choice, and some more inedible! Every morning there was the same: Gouda, kümmelkäse, salami, 2. salami, sausage, ham of everything in slices! Margarine, butter, honey, jam strawberry & orange but both so abnormally tasted, was unfortunately not! Cereal, bright Kellogg's, schokokellogs, and weizenkellos, water-milk, as i then every morning my own bring along, because it really only water was, instead of milk! Then there was beans, bacon, instant scrambled eggs, fried eggs, sausages, boiled eggs, once from 7 days there were crepes, And no fruit in the morning, frustrating so! Whole wheat bread, mostly very hard, croissants, and small puddings. In the evening it was mostly very good, from 6 days, we could 4 really good food, on 2 days unfortunately almost nothing. There was always salad, plenty of choice, then meat, fish, cooked vegetables, chips or potatoes, various desserts, ice cream!

  • Service
    4.0

    Friendly were almost all! The waiters have a sometimes inclined looked at, if you evening no drinks want to buy, but since stand i above, is finally my money ☺ German and english spoken! The room cleaning could be better! Mostly only swept! It was dusty and sandy! Was swept never, one day not cleaned and the beds made! Towels were clean, but were rarely changed, all 2-3 days! Beds were clean, but were never changed. As we earlier and later arrival times we got immediately on demand a small snack to take.

  • Sport & Leisure
    5.0

    I can only our pool rate, the was in the 400er bungalows, it was very clean, unfortunately swam some leaves around, it was not cleaned every day, only the main pool was cleaned thoroughly each day. There were not too many couches, and they were in the morning with towels occupied, the classics so! Our pool was pleasantly large, deep enough, you could small laps, it stunk not overly after chlorine, which is a good sign!

  • Hotel
    4.0

    The hotel is in the older, a bit worn, but well-kept facility, beautifully green, everywhere are flowers in bloom, the bungalows were a bit older, here and there the plaster was peeling from the wall, was the paint. The rooms were more or less clean! Was dust everywhere, the floor was only swept! On one day the charwoman did not, and fresh towels only every 2-3 days! Wlan 30 minutes €0.75,1 hour €1.50 The safe only against fee as well as the remote control for the tv! We did not use it! Guests at the november rather for retirees and families with just 2-3 children! So it is somewhat louder, in some places.

  • Location
    4.0

    The beach is very far away, 3-5 kilometer! But the hotel offers a bus service, only this drives at blöden times to the beach, 3 times and 3 times back, all 2-3 hour! At the hotel directly there was no shopping possibilities. A few meters further away is above the market hall, where 1-2 times a week outside on the market! In Maspalomas itself is not much going on, rather everything was a bit worn, the 80 igern, at every corner one was over-talked to by the restaurant staff you should there food, everything was very annoying and not a sign of quality of the restaurants. At the top of the market there is also a bus! We had a rental car and were thus float!

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Almut
Pleasantly surprised: we like to travel again!
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • April 2013
A hotel, in which one can probably-feel! The complex is not the newest, but really good neat (daily pool cleaning included). The apartment, we stayed in, was for 2 people large enough and clean. The bathroom was large (with a bath and shower) and clean. The apartment was cleaned daily. The kitchenette was actually everything, what you need. The waiters was in all areas friendly, defects reported were taken care of immediately. The food was varied and tasty! The somewhat remote location (beach only by bus to reach) didn't disturb us, as we a rental car had. We will the ... hotel for certain for a further vacation on Gran Canaria into account. read hotel review
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    5.3
    Child care or playground
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    4.0
  • Location
    3.5
    Proximity to shopping areas
    4.0
    Distance to the beach
    3.0
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Werner
Great kitchen, apartments unfortunately already worn.
  • Recommended hotel
  • Friends
  • Translated
  • Other stay
  • March 2013
Nice apartment complex, several pools, nice garden, apartments however already a bit shabby, kitchen excellent and diverse. Air conditioning was broken and could within a week not in function to be brought, safe and wi-fi for a fee is not anymore! read hotel review
  • Room
    4.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    2.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    6.0
  • Service
    4.5
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    3.3
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    2.0
  • Location
    3.0
    Proximity to shopping areas
    3.0
    Restaurants & bars in the area
    3.0
    Transportation connection and available excursions
    3.0
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Robert
Koala-only for children and families
  • Hotel not recommended
  • Singles
  • Translated
  • Other stay
  • March 2013
The room in the soon 3 kilometer from the beach away area greeted me with a breathtaking smell of cleaning agents-or was it nevertheless kläranlagenduft? The window to open because of the übersteuernten always same entertainment music not always possible. The flight to the beach was often necessary. The friendly and efficient staff breakfast and dinner made up a lot. The eating and drinking was always good and plentiful. read hotel review
  • Room
    1.0

    Size of the room, the quality the furniture was ok. But size is single not crucial. With the tv missing the remote control. There were only 3 german tv channels. Wanted one in the evening times not 'into town' go, remained a reading or the tv. More german channels would be passable defendendo. The penetrante smell and the broken shower fixtures, but also the small trash can, as well as the only every 3 days changed towels a massive devaluation.

  • Gastronomy
    5.0

    The eating and drinking was always good and plentiful. There was always enough space. The dishes were varied, a glass of red wine for 1,50 Euro was even good (what not always is usual). The küchsenstil was upscale european standard. The service friendly and accommodating, the spoke english and german powerful and humorous.

  • Service
    2.0

    The 'food' -staff was completely okay. For the money the food was and also the service surprisingly good and friendly. As described above the from the front desk doesn't say. This front desk staff seemed from the actions of tour operators didn't know. So informed you go wrong. Departure wrong to describe is an absurdity. Good, that the travel agent a missed island tour on the next day rectification could. As already described used the staff the room cleaning a detergent with the penetranten smell a sewers pissstein -mixture. The cleaning of the room was all three days (more was also not necessary). From the 2. day overcome the smell something.

  • Sport & Leisure
    3.0

    There were leisure time offers for children; these were adequate. For teenagers and adults there was still billiards and Kicker. A library or board games may for offer his. The pool was okk, but you don't need to Gran Canaria go.

  • Hotel
    3.0

    The room in the soon 3 kilometer from the beach away area greeted me with a breathtaking smell of cleaning agents-or was it nevertheless kläranlagenduft? The window to open because of the übersteuernten always same entertainment music not always possible. The flight to the beach was often necessary. The friendly and efficient staff breakfast and dinner made up a lot. The eating and drinking was always good and plentiful.

  • Location
    1.0

    It was known, that the beach 2,5 kilometer away was. But the bus was not to the from the hotel specified depart. Other waiting and i went blank back. Many badewilligen left not statements and marched just on foot: 50 minutes. Another time waited 3 persons on a coach. The staff at the hotel knew nothing about this, erkärte other departure and times. Without twice daily per 50 minutes' walk to the center Playa del Ingles or to the beach remained only the internet or the pool. An indoor pool with solarium at home would be cheaper.

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Holger
The golden years are over!
  • Hotel not recommended
  • Families
  • Translated
  • Beach holiday
  • February 2013
The hotel itself looks on the first glance fairly decent, a lot of green, beautiful hibiscus hedges, several pools, one of them was even heated, at a place to be comfortable, the first impression was perfect. But behind the façade crumbled it. The last renovation of the really small rooms needs an eternity ago. On the kissenauflagen the sofa bed, on the our daughter sleep should, drew a unpleasant 'map' all last visitors from. The sheets were clean, but the pertinent ceilings an eternity not washed. Missing or defective traps in the bathroom had a constant geruchbelästigung entailed. Only the ... nice weather in february let us all uncomplainingly. We had the hotel with half board booked. The breakfast was not huge but adequate, the daily fresh rolls. For dinner there was a regular fish, the buffet was again and again refilled, repetitions in the food are normal and that's why nothing to complain about, that no sternekoch to works went, but you could taste. The friendly staff in the restaurant gave always their best, there are four stars. The guests come from de, narrow, nor, nl represented from young to not so young. If you need to surf the web, is for small money at the front desk via wi-fi network. read hotel review
  • Room
    2.0

    Absolutely in need of renovation! Small kitchen with coffee maker, kettle, stove and refrigerator, and microwave available. Tv is also there.

  • Gastronomy
    4.0

    1 restaurant for breakfast and dinner, the offered drinks are good and as i do not think overpriced. The cleanliness in the restaurant is not to complain about, the waiters who work there are efficient and always friendly.

  • Service
    3.0

    The friendliness of the staff is remarkable. The waiters come with all languages and give themselves the largest trouble. The cleaning of the rooms auslieferung sporadically and is deficient.

  • Sport & Leisure
    0
  • Hotel
    3.0

    The hotel itself looks on the first glance fairly decent, a lot of green, beautiful hibiscus hedges, several pools, one of them was even heated, at a place to be comfortable, the first impression was perfect. But behind the façade crumbled it. The last renovation of the really small rooms needs an eternity ago. On the kissenauflagen the sofa bed, on the our daughter sleep should, drew a unpleasant 'map' all last visitors from. The sheets were clean, but the pertinent ceilings an eternity not washed. Missing or defective traps in the bathroom had a constant geruchbelästigung entailed. Only the nice weather in february let us all uncomplainingly.. We had the hotel with half board booked. The breakfast was not huge but adequate, the daily fresh rolls. For dinner there was a regular fish, the buffet was again and again refilled, repetitions in the food are normal and that's why nothing to complain about, that no sternekoch to works went, but you could taste. The friendly staff in the restaurant gave always their best, there are four stars. The guests come from de, narrow, nor, nl represented from young to not so young. If you need to surf the web, is for small money at the front desk via wi-fi network.

  • Location
    4.0

    A bit off the beaten path from the beach but quiet in the upper part from Maspalomas. Supermarkets are in the immediate vicinity. Taxis are plentiful and reasonable prices (for about 4 Euro) is for example Playa del Ingles and its shopping center to reach.

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Paul
Just bad
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • February 2013
So it if only every 3 days the room cleaned and not times with prior said, i think it was very bad. Or if you have 2 towels needed and then said. There are back in 2 days towels... I think the money is not worth read hotel review
  • Room
    2.8
    Size of the bathroom
    3.0
    Cleanliness & linen change
    1.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    4.0
  • Gastronomy
    2.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    2.0
    Variety of food and drinks
    2.0
  • Service
    1.0
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    1.0
    Friendliness and helpfulness
    1.0
    Staff's knowledge of foreign language
    1.0
  • Sport & Leisure
    2.3
    Quality of the beach
    4.0
    Child care or playground
    2.0
    Overall condition of the pool area
    1.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    2.0
  • Hotel
    2.0
    Family friendliness
    2.0
    Condition of the Hotel
    2.0
    General cleanliness of the different areas
    1.0
    Disabled-friendly
    3.0
  • Location
    1.8
    Proximity to shopping areas
    4.0
    Distance to the beach
    1.0
    Transportation connection and available excursions
    1.0
    Restaurants & bars in the area
    1.0
    Other leisure activities available
    2.0
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Stephan
Vacation with great value for money
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • January 2013
Very nice and clean mittelklasseanlage, all important things like supermarket/restaurant/market in the immediate area, bus to the beach, the location is nor to point out - very quiet! Rental car is recommendable... read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.6
    Proximity to shopping areas
    6.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Martin
For individualists, hiking and walks... Great
  • Recommended hotel
  • Singles
  • Translated
  • Proof of booking
  • Countryside & spa
  • January 2013
As run- and wanderfan i am least always Rio Maspalomas (now canary garden) experienced (before Maspalomas lago and Vista Flor). Canary garden have the prices after extensive renovation but enormously increased. Here in the koala, i have a really good alternative found. Comparison koala: canary for one week in january in at short notice booking 430:680 Euro. The bungalows in the koala are furthermore even bigger, clean anyway, the mattresses are very good, as fairly new, and there is even a bath tub and shower. A little less green on the complex, but if you are traveling, it is ... didn't matter. For evenings now free tv with ARD, ZDF, RTL and ProSieben; enough so perfectly. Safe per day in the room for circa 2 Euro. With bus-shuttle bus of course 3 times a day to the beach and back. Taxi to the beach: 3,75, to Playa del Ingles: 3,90. very reasonably priced. Pool is not heated, was very cold. Was altogether really recommendable; great value for money. read hotel review
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Service
    5.3
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.0
    Overall condition of the pool area
    4.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
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Sascha
Satisfactory
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Other stay
  • January 2013
Since we only 330 €for 6 days paid, was the value for money good. For the price i would go back. The room was in this period unfortunately only once cleaned and the fitness room is also rather spartan. The breakfast buffet is sufficient, it is everything there, which one needs in such a way, however also hardly anything furthermore. The beach is very far away, so that we preferred it right to Playa del Ingles to walk. This takes around an hour on foot. We have a hired car booked, however not from the hotel, but at a roadside. ... That folded well and was only half as expensive. The place itself is rather empty. A big shopping center there is, however are from devaluate from the 50 shops only 5 in use. Everything seemed a bit deserted. The next time but perhaps more 50 Euro more pay and right to Playa del Ingles, because there was more going on. Altogether is grand canaria a very nice and island worth seeing! Car hire is a must!-) read hotel review
  • Room
    4.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    2.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    3.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    3.0
  • Service
    4.3
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    3.5
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    4.3
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    4.0
  • Location
    3.8
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    3.0
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Jeannette & Rolf
Pleasant vacation
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • January 2013
For the from us payed price was the complex top and absolutely sufficient. The food could have been a little more taste stand. The selection of salad was adequate. We had room 279, which directly to the pool area and the inner area was. In spite of the opposite playground and animationsbereiches it was quiet. Recommendable is in any case, a hair dryer taking, as no hair dryer was available. The beds were huge large. The mattresses were actually pretty good. After 1-2 nights one could sleep well. Apart from that this suite right close by to lots of large ... furniture. The waiter in the hotel were fast as the weasel. It has always everything well folded. Dishes were immediately refilled. read hotel review
  • Room
    4.3
    Size of the bathroom
    6.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    2.0
  • Gastronomy
    3.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    3.0
  • Service
    3.7
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Leisure
    4.3
    Quality of the beach
    6.0
    Child care or playground
    3.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    2.0
  • Hotel
    3.3
    Family friendliness
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    3.0
    Disabled-friendly
    2.0
  • Location
    4.0
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    4.0
    Distance to the beach
    2.0
    Transportation connection and available excursions
    5.0
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