Hotel Serenity Makadi Heights(4 stars)

Makadi Bay 36 km Show map

Average rating

2,118 hotel reviews

    Rating by categories

  • Hotel in general
    5.1
  • Room
    5.5
  • Service
    5.1
  • Location
    4.7
  • Food and Drinks
    4.7
  • Sport & entertain
    5.0
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554 hotel reviews in Englishsorted by travel date
Aneta
Great hotel for the most demanding
  • Recommended hotel
  • Families
  • Beach holiday
  • February 2013
Very good hotel at a high level for families with children. Great and friendly service. Great fun and atmosphere. For this reason, I would definitely return to Serenity. I greet Directors and Staff! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.7
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.4
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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David
Nice, clean facilities but 99% annoying russians
  • Hotel not recommended
  • Families
  • Translated
  • Beach holiday
  • February 2013
Please all reading! The hotel complex is relatively large and clean! The rooms are big enough and are always super clean! To the beach and pool is everything in 5 minutes attainable, pool ' s there are several and a heated with 26 degrees, beach is nice and there is a bar where you for snorkelling right on the-aged steep reef. So that were already all the good pages! The reef best years are gone,because there is a lot of eastern europeans there, they think the one on the corals, or cancel to you your family at the beach ... show! I have no sympathy for it! Then it goes with the not so good stuff and it was the service at least the first three days where you saw the we no russians are, then it was barely with maybe a coffee for breakfast and what to drink for dinner. I've never experienced something like that! Now the worst things, the food in the buffet restaurant is appalling (sau) completely adapted to the russians, every day the same, whether for breakfast or dinner, the first three days rice with sauce eaten until we a reservation for a menu restaurant, and there was food! To noon the beach bar was the food good, because there were fries and pizza which tasted like pizza presupposed one has got, because some russians't know what in line and normal portions mean what you also of the stressed staff noticed or until you have noticed that it was two or three german in the hotel there is. In the beach restaurant you sit with beautiful view of the sea and the food was not. Lazy so if it fish and vegetables then it was good! Still very bad i found the general behavior of the 99% russians and their eating culture (much and almost nothing food)! For german i can't recommend this hotel! Are in october where again in Albatros Palace drive, that was really great because it was at least tidy served (please sir, and so on. ) read more
  • Room
    5.0

    Very spacious and clean, tv (ARD;ZDF; RTL II) free safe, fridge was a heating inside and outside! Bathroom with a shower! Staff was great!

  • Gastronomy
    2.0

    1 buffet bad food! Pfui devil except rice and cheese! Only tip then performance for a short period of time, not like in Germany or other hotels in Egypt, only service then casch! When 1 Euro look in 2 Euro is it then! Is not acceptable. à-la-carte restaurants was the service and eat better. Cleanliness is ok given everywhere,

  • Service
    4.0

    Where after days noticed we german it went with the service! Room service was very good, every day fresh towels and very clean. Foreign languages: russian perfect, english, german badly!

  • Sport & Entertainment
    4.0

    Loud russenanimation! The pool was heated and clean towels and chairs are free

  • Hotel
    3.0

    Please all reading! The hotel complex is relatively large and clean! The rooms are big enough and are always super clean! To the beach and pool is everything in 5 minutes attainable, pool ' s there are several and a heated with 26 degrees, beach is nice and there is a bar where you for snorkelling right on the-aged steep reef. So that were already all the good pages! The reef best years are gone,because there is a lot of eastern europeans there, they think the one on the corals, or cancel to you your family at the beach show! I have no sympathy for it! Then it goes with the not so good stuff and it was the service at least the first three days where you saw the we no russians are, then it was barely with maybe a coffee for breakfast and what to drink for dinner. I've never experienced something like that! Now the worst things, the food in the buffet restaurant is appalling (sau) completely adapted to the russians, every day the same, whether for breakfast or dinner, the first three days rice with sauce eaten until we a reservation for a menu restaurant, and there was food! To noon the beach bar was the food good, because there were fries and pizza which tasted like pizza presupposed one has got, because some russians't know what in line and normal portions mean what you also of the stressed staff noticed or until you have noticed that it was two or three german in the hotel there is. In the beach restaurant you sit with beautiful view of the sea and the food was not. Lazy so if it fish and vegetables then it was good! Still very bad i found the general behavior of the 99% russians and their eating culture (much and almost nothing food)! For german i can't recommend this hotel! Are in october where again in Albatros Palace drive, that was really great because it was at least tidy served (please sir, and so on. )

  • Location
    3.0

    Beach in 5 minutes walking distance, from the airport circa 35 kilometer but nevertheless over an hour bus ride. It is only the complex and nothing far and wide on foot distance, only very expensive taxi in the hotel.

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David
2. time Egypt! Amazing hotel with minor defects
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • February 2013
It was our 2. stay in Egypt. We prefer quiet hotels like the Serenity Makadi Beach. Unfortunately, ar the entire area already getting old. Particularly the pools. The beach in the Soma Bay was for us especially nice! Which was great. Was the really excellent service and the staff's hospitality. Really great. Unfortunately one often addressed in russian. Well and the employees appreciate it when you hear from Germany is. Also one of the a lot of pools was locked. (repair) well, if the all pools now reparierieren you can't really more work. The broken tiles in the pool didn't ... really bother us. You had to be careful on the edges. Otherwise very nice hotel with relax pool ( no russians or animation) and super was also relaxstrand! Price/performance ratio was super! And there can one anything übner the hotel tell! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    3.8
    Quality of the beach
    4.0
    Overall condition of the pool area
    1.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    4.8
    Family friendliness
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    3.6
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    3.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    3.0
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Klaus
Be careful, is worthwhile!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2013
A wonderful garden area. Great friendly and dear staff. A great large shower, without bath tub, with glass wall to the floor and a lot of hot water. Room ok, but not brilliant. You can but also a room ground floor gotten, then sliding door and the lawn before a, top! The main restaurant was very bad, we are talking about the premises, not definitely the food. The lobby, as well as the lobby bar also really bad. But: There is a arround (meals where you want) to neighbor hotel fun city and since it the language before exclusivity and ... fine dining, also a la carte! Everything in 4 restaurants without charge, only with reservation. Unfortunately it becomes niergend where mentioned. For 5 €extra charge however, you can also in our hotel in the so-called royal lounge, A ' la carte, very nice and upscale food, as well as drink! In short: For so a favourable price, this hotel at this time of the year (january ) again and again! Relax, the green relish with wine with 24 c. As one in the forest gets, so it echoes also back! Have fun:-) read more
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    3.5
    Atmosphere & furnishings
    1.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    2.7
    Quality of the beach
    3.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    1.0
  • Hotel
    4.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    2.8
    Proximity to shopping areas
    2.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    2.0
    Restaurants & bars in the area
    2.0
    Other leisure activities available
    2.0
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Uwe
Better it hardly goes-but more is doable!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2013
The serenity Makadi heights is, despite its size, a very attractive, partially family-run hotel. Also on our 3. visit we could no changes to negative side note, but can claim the staff nor friendly, helpful and competent has become. The internationality has increased (spanish, dutch, english, german and russians), the latter contrary to other experiences here fully integrated. Unfortunately frightens many germans reporting in the media, what i only is regrettable. I hope that my review a small proportion to change brings. read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.3
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    4.0
  • Location
    4.6
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    5.0
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Hakan
Turkey is better
  • Hotel not recommended
  • Families
  • Translated
  • Proof of booking
  • Beach holiday
  • January 2013
Is something else, but the standars are opposite Turkey relatively low. The people the for the first time to Egypt flies, should be careful because of visa. read more
  • Room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    3.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    2.0
    Variety of food and drinks
    3.0
  • Service
    5.0
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    2.3
    Quality of the beach
    3.0
    Overall condition of the pool area
    2.0
    Child care or playground
    2.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    2.0
  • Hotel
    4.0
    Family friendliness
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
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Lilian
Fabulous hotel - Serenity Beach Makadi Bay
  • Recommended hotel
  • Couples
  • Beach holiday
  • January 2013
Work is currently being carried out on renovations but it is done in a considerate way to minimise disruption. A new beach eating area was constructed in a week and very little noise was heard, the area was screened off by sheets. Painting is ongoing but in no way affects your holiday. It is a quiet time at the hotel so this was to be expected. One pool was under rennovation for the summer but no rooms were occupied in that area and there were still several others to choose from read more
  • Room
    6.0

    We upgraded to sea view and had a very large room which would still be big even with an extra bed in it. We saw the extra bed in the cleaners cupboard and it looked very comfortable, almost like a folding divan on wheels. There is plenty of storage space and tea / coffee making facilites but you will not find milk in the room, although you can always take a cup from the restaraunt and put in your fridge. The fridge is not that cold but is ok for water and a little milk. We had a large walk in shower, sink, toilet / bidet all in a good state of repair. The balcony was very clean and quite spacious with table and 2 chairs, there is another table and 2 chairs in the room. TV with CNN and couple of movie channels in English.

  • Gastronomy
    6.0

    There are several restaraunts to choose from but we found all our needs were catered for in the main one.There was plenty of choice and a good effort for international choice. If you are looking for burger and chips you will need to eat at lunchtime at the main pool, as you will not find chips in the evening. Food is available from 7am til around midnight at various locations and will feature around 4 hot meats and 2-3 fish choices in the evening, or you can go to one of the Italian, fish or oriental restaraunts. A wide variety of veg, salad, breads and deserts is also on offer at the main restaraunt buffet style.

  • Service
    6.0

    Reception staff can be a bit hit and miss and sometimes appear rude. The bar staff, restaraunt staff and pool staff are really friendly and always ready to help. You must remember that bakshish (tips) are the norm in Egypt and part of their way of life. The room cleaners get a little funny if you do not leave tips each day as they think there is something wrong, but we tipped at the end of the week because we felt if they did a good job we would tip and if not we wouldn't. We had a couple of problems with the room on the first day but these were rectified straight away.

  • Sport & Entertainment
    4.0

    We did not partake in these activities but the animation team always had something on the go. There are tennis courts, crazy golf and a dive centre available too.

  • Hotel
    5.0

    Work is currently being carried out on renovations but it is done in a considerate way to minimise disruption. A new beach eating area was constructed in a week and very little noise was heard, the area was screened off by sheets. Painting is ongoing but in no way affects your holiday. It is a quiet time at the hotel so this was to be expected. One pool was under rennovation for the summer but no rooms were occupied in that area and there were still several others to choose from

  • Location
    6.0

    It is located by a beach with a coral reef and the pier is sympathetically constructed to give you fabulous views of the fish that live there. It is approximately 30 minutes from the airport and will cost 30 euros by taxi or 8 euros by hotel bus to town. The taxi will wait all day if you like but the bus is a 3 hour trip from start to finish. There is a nice shopping mall with supermarket on the way to the town and costs you the same price. There are plenty of excursions available and a day trip to Cairo is well worth the money. We went by air for £150 and I highly recommend this option as it is a 6-7 hour journey by road but only 1 hour by flight. Other excursions include boat trips and safaris (trips across the desert by jeep to a bedouin village, quad bikes, camel riding and beach buggy included. All trips were reasonably priced. There is a dolphin park but this is located inland. the dolphins are small and seem to have plenty of room but the show is the same dolphin show you would see elsewhere. The sealions, walrus etc made the show for me and are a must if you don't mind that sort of thing. I appreciate it is not for everyone.

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Matthias
An excellent hotel with merry staff!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2012
It is a very nice hotel! Only the staff speaks not so good english. However the beach is great and the sea:-) ! read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    5.0
  • Service
    4.5
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    5.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.5
    Restaurants & bars in the area
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Stephanie
Without many requirements wonderful Without many requirement
  • Hotel not recommended
  • Singles
  • Translated
  • Beach holiday
  • December 2012
For the price, we paid-that was for a relaxing break in order! For the price, we paid-that was for a relaxing break in order! (was with my sister) The big problem of the hotel: 98% russians in the hotel! The big problem of the hotel: 98% russians in the hotel! Therefore, the quality of the dishes and services to be desired! Therefore, the quality of the dishes and services to be desired! If more german would come-would be surely everything better! If more german would come-would be surely everything better! The employees enjoy german tourists. The employees enjoy german tourists. ... The food in the main restaurant was unfortunately not really well. The food in the main restaurant was unfortunately not really well. But the royal lounge/the italian restaurant is recommendable! But the royal lounge/the italian restaurant is recommendable! If we go back would come-we would however the neighboring hotel serenty Makadi fun book! If we go back would come-we would however the neighboring hotel serenty Makadi fun book! This is a beautiful, new hotel and it is for families with children wonderful! This is a beautiful, new hotel and it is for families with children wonderful! Here, however, is not directly at the beach - but a shuttle drove! Here, however, is not directly at the beach - but a shuttle drove! If you food and drinks no large value-it was ok! If you food and drinks no large value-it was ok! read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    2.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    2.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    3.0
    Quality of the beach
    4.0
    Overall condition of the pool area
    2.0
  • Hotel
    4.7
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Restaurants & bars in the area
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
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Lutz
Much bad read, but before place is great!
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • December 2012
As far as we can tell, is the name Serenity Makadi Heights a relic of a past time. Meanwhile, the new built 'fun city 'opened, the' heights' probably because of better distinction between 'beach' renamed. Both hotels the same chain are head at head each other, the beach is like the name already says at the beach, the fun city inland. So if you to the fun city, must longer strandwege be prepared. But there is a slide park and 3-4 rides, the however during our stay not available were (and if they would be for 'beach' -visitors subject to ... a charge %blank%). The slides were not all in use, certainly no fun, as the related pools all were cold. In the 'beach' was at least a pool heated, unfortunately this was not suitable for small children. This was officially only the beach-inhabitants available, kulanzhalber were but also fun city -guests tolerated. We are very pleased, from these grunden not the more expensive fun city booked. A couple more catchwords afterwards: - the staff are crazy friendly and read a certain desire from the eyes, some was already nearly embarrassing - our room was very spacious, the bed super comfortable, room service perfect - the (buffet)-food was very diverse, meat but mostly tough, chicken on the bone, but are the restaurants but ok. - internet is available (in the hotelhalle and for the food), apparently there are but for both hotels a wire to world, therefore often the ip -addresses from, and during the meal times verbindungsraten below the first modems. If you want to use, should rather its own sim get (circa 15 Euro per 2 gigabyte) or on quiet times (early morning) to avoid - in other reviews said overcrowding with russian nationals is true (90% at least), except for a few manierlose persons at the buffet and the pretty loud conversation some less was the however too endure. Ochsen are already everywhere \u263a - the whole hotel area daily well maintained, always somewhere people clean, mowed, plucked, poured, repaired and cleaned. Left and right of the beaches see but as everywhere, where we entlangkamen -garbage where the wind it was. - around the hour of all possible people shaded, the greatest things offer, peace one has only 2 relaxzonen - if you're lucky survives the way without having to consult. In the first days new gescihter before anybody safe. Some signatures, numbers or name only/afford, if you 100% sure, the intend to do so, otherwise already times 50% cancellation fees apply - whom tv it is important-at the beach there are ARD and ZDF, in addition still sf1 and RTL II Switzerland. The fun city is better stocked. Us it was no matter-who wants to have a vacation - for the beach the corresponding shoes important-you walk right on scharfkantigem reef, but you can from the pier and directly at the end and the greatest corals and wonderful fish, snorkel and snorkel one should have! - for smaller children there was little possibilities, as mentioned, the flat pool was ice-cold, the heated too deep. The entertainment for kids was available, as only german child with loud russian there is however probably rather problem. Every evening there was a cartoon-na, in which language probably? The staff were although it is very active, but if all couple minutes someone came, one touch and ask ' what is your name? ' - 'aah, beautiful name! ' leads the more to intimidation. At least there was a few, the have understood this, and in their own way trust managed! Our summary: If you wanted to go swimming, diving and simple unhitch would like, here good choice. The whole complex is really great, service is very much emphasized and so much friendliness we have so far in little hotels experienced. The excursion-and leisure offers one should consider it well-often is simply only ingenious moneymaking behind, some offers do not price and performance - it is just by the large mass of constantly new tourist there benefits. So not all right on the first day hitch! read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    3.8
    Quality of the beach
    4.0
    Overall condition of the pool area
    4.0
    Child care or playground
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.0
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    2.0
  • Location
    3.8
    Proximity to shopping areas
    2.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    4.0
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Sabine
Unfortunately (still) no feel good hotel
  • Hotel not recommended
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • December 2012
A beautiful designed garden area. Great reef for snorkelling in front of the beach, however to get there life totgetreten (there is no barrier, therefore no protection for the reef). We had a really beautiful room, according to description it should view of the sea have, then only as lateral view of the sea turned out, the on the balcony sitting unfortunately not to see. To our regret, there were about 95% russian tourist. The staff at the hotel speak very good russian, against unfortunately only very broken german. The food was varied, however as already described, always the same ... cooked, so that you no feeling the variety got. At the breakfast buffet we have very strong muesli, oatmeal, as well as nuts missed. The we knew from other hotels completely different. The bread and rolls are dark tinted, who here have searches, finds unfortunately nothing at all. choco for breakfast was not offered. Two of the three treadmills were constantly broken. In the lobby there is a bar, however it has a charm like a train station hall. Here one could with little money and many high plants a really great environment create. Bar stools were in no bar available. This does not seem to be. In the pool- and beach area were the beverages unfortunately only in 100 millilitres kunststsoffbecher poured out. Also the coffee! I do not believe that these cups for hot drinks were. Ice there were exactly 1 hour long. (this endless queues ) however per person only about a kind of half icecoupe. Well not really, more not! This hotel has the potential with little means great to be, believe however not the management interested. We will not stay at this hotel again! read more
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    3.3
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    3.0
  • Service
    3.3
    Competence (handling complaints)
    3.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    5.0
    Quality of the beach
    5.0
  • Hotel
    4.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    3.3
    Proximity to shopping areas
    2.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    2.0
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Tamara
Amazing hotel
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2012
We were the 1. time in Egypt and a little skeptical. But we were positively surprised. A modern, clean hotel with a large well-kept grounds. There is several restaurants and poolside bars, where it at any time eating and drinking there is. Despite the fact that we in the december were there, there was daily animation, abdl. Shows, disco. Meals all inclusive was very good, they included all drinks (alcohol, wine. Liquor, cocktails and so on) Rooms were cleaned each day. There were slippers and bathrobes provided, as well as beach cloths for the free beach chairs. For the beach ... and also in the water definitely wear shoes, very rocky. Opposite the hotel there is a further area belonging. There is a small water park and the LUNA-Park with some rides such as z. example ferris wheel, roller coaster. Everything was free. We did not regret it, the vacation to have spent here. We will definitely go back read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.3
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    4.8
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    3.0
  • Location
    5.2
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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Liane
A beautiful short vacation in Serenity Makadi Heights
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • December 2012
We were on the whole very satisfied. The staff were always friendly and a joke, also without tips. The beach did not like, however therefor the coral reef made up for it. The food is okay. We were just a week and you are always full. The cleanliness the hotel and the pools is remarkable. We wanted to switch simply only peace and sun and we have enough get. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.0
    Quality of the beach
    4.0
    Overall condition of the pool area
    6.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.3
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    6.0
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Andres
Wierderholter great vacation
  • Recommended hotel
  • Friends
  • Translated
  • Beach holiday
  • December 2012
We were already for the umpteenth time in this hotel and have every time a vacation to remember had. Some negative reviews to this hotel are really understandable. The fact that in egyptian hotels often russian guests is generally known. Opposite us all were russian guests always polite across the street and much with us celebrated. Quite especially worth mentioning is the beautiful area with a lot of flair. Not least the great animation team our vacation enriched! Of us serenity 12 point read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Johann
General condition of the hotel.
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2012
The hotel has this year opposite last years strong qualitative developments. We felt very good and if god wants next year return. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.3
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    6.0
  • Location
    5.6
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Keith
Great hotel superb staff
  • Recommended hotel
  • Couples
  • Beach holiday
  • November 2012
good staff poor selection of food ,poor signage shuttle bus service not available for less than 6 people ,no english newspapers nice selection of bars , pools and restaurants ,all staff very helpful and pleasant read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    4.8
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    3.4
    Proximity to shopping areas
    1.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    1.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Jan Govert
A perfect holiday on a perfect place and climate
  • Recommended hotel
  • Couples
  • Beach holiday
  • November 2012
Looking for sun, sea and low humidity was this the place to be and enjoy being served as a VIP. Complains were handled good. Our remarks on dressing code were answered that this cannot be handled in the mean dining roon but will be used for all special restaurants. read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    5.3
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.8
    Restaurants & bars in the area
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    4.0
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Wenke
Actually good, but it was already better!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2012
The whole hotel area is very nice and spacious. The hygiene is satisfactory. Great, that one the breakfast in 2 restaurants take can. The dinner could have been a bit hotter should be stockpiled, because if you on the plate and his place is, it is already so good as cold on the plate. The air conditioning in the lobby and in the restaurants are way too cold set. Here you can get for entering a goose skin. Unfortunately is the utilization with russian guests very high, the the hotel a bad Touch miss (behavior leaves much to be desired). ... Would be nice, if the nationalities equally represented. German you barely. Apart from that the hotel can be very good. read more
  • Room
    4.0

    The cleanliness of the rooms is very satisfying. But the rooms a renovation use and repairs of the door frame in the bathroom would be attached. Here was unfortunately only putty draufgeschmiert. Otherwise bathroom big and clean enough. Tv is available and with programmes completely sufficient. The furniture is in a country-house style and completely okay. Air conditioning is in the room available and also functional. Kettle and a hair dryer are available.

  • Gastronomy
    4.0

    The number of restaurants and bars is completely sufficient and if you booked all inclusive has, you enough possibilities. The quality of the dishes leaves much to be desired. Unfortunately the hot food never hot enough, rather lukewarm. If you food on the plate has, it is usually cold, if you on his table place takes itself. The selection of dishes is completely okay. Here large trouble. The cleanliness the restaurants completely okay. Unfortunately some guests not, as you to behave and if something fall, it remains beach chairs. But that's not at the hotel, but the guests. The air conditioning in the restaurant is way too cold set. Here you can get for entering a goose skin.

  • Service
    6.0

    The friendliness is unimpeachable. The complete staff, no matter wether hotel staff, gardener, room boy or beach boy all were very nice and courteous. Had rarely such friendliness experienced. The cleaning of the rooms cleaned daily the best satisfaction.

  • Sport & Entertainment
    4.0

    We have no child care and no sportangeobt. However you have the possibility to enough to do sports. It is nice that a relaxing beach, where no animation and so your peace has. There are enough sunbeds at the pools and also at the beach available, as well as umbrellas. The condition some are could be better. Some you can no longer be adjusted, because they are broken and rusty are.

  • Hotel
    4.0

    The whole hotel area is very nice and spacious. The hygiene is satisfactory. Great, that one the breakfast in 2 restaurants take can. The dinner could have been a bit hotter should be stockpiled, because if you on the plate and his place is, it is already so good as cold on the plate. The air conditioning in the lobby and in the restaurants are way too cold set. Here you can get for entering a goose skin. Unfortunately is the utilization with russian guests very high, the the hotel a bad Touch miss (behavior leaves much to be desired). Would be nice, if the nationalities equally represented. German you barely. Apart from that the hotel can be very good.

  • Location
    4.0

    The distance to the airport is acceptable. In 40 minutes you are there. The beach is great and you no problems to get beach chairs. With the shopping is not so great, only a few stores were available. Excursion possibilities there are enough, but you should better book through the travel agent should.

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Tomas
Enjoy the relax and entertainment!
  • Recommended hotel
  • Couples
  • Beach holiday
  • November 2012
Hotelrooms are big and very clean. Especially the bathrooms were very clean and the room service guy was excellent - friendly and helpful. Hotel management is taking the guest's feedback very seriously - when claiming the cold in inner restaurants by the hotel manager (who is BTW each day reachable in the garden making his daily control walk) - next day was the aircondition setup for higher temperature. All inclusive buffets are on the standard level. Ala carte restaurants are little bit better. Guests: 90% of Russian tourists. read more
  • Room
    6.0

    Building is little older but clean and everything is functional. When I called to reception I need new water boiling cane, it was changed in an hour! Safe is easy to use, drinking water dispenser available on the corridor and always ready to use.

  • Gastronomy
    5.0

    Typical All-Inclusive standard and russian tourists... I think, it needs no comment about the atmosphere. Number of restaurants is fine - during the week you can eat each evening in a different restaurant. Giving the tips isn't required but it changes the behaviour of the staff magically. You don't make a mistake if you calculate 5-10$ for the tips and a day and the staff will make for you a lot.

  • Service
    5.0

    Room staff was very friendly, desk staff uses some tricks to get a tip "I give you higher level of room standard", some guys in restaurant have little worse behaviour. English language spoken by every staff. Wellness centre was fine. Medical service little expensive (75 EUR the basic check, 75 EUR infusion, for the simple "pharaon revenge" I paied 200 EUR together).

  • Sport & Entertainment
    6.0

    Diving is fine, quad trip to desert also. The sale stuff on the beach is providing the excellent sale service. You can negotiate a little. Beach is cleaned each evening, pools with sea water are clean.

  • Hotel
    6.0

    Hotelrooms are big and very clean. Especially the bathrooms were very clean and the room service guy was excellent - friendly and helpful. Hotel management is taking the guest's feedback very seriously - when claiming the cold in inner restaurants by the hotel manager (who is BTW each day reachable in the garden making his daily control walk) - next day was the aircondition setup for higher temperature. All inclusive buffets are on the standard level. Ala carte restaurants are little bit better. Guests: 90% of Russian tourists.

  • Location
    6.0

    Beach directly by hotel with many possibilities of entertainment. Sun umbrellas without fees. Shopping only inside the hotel but you can take bus to Hurghada and ther you can enjoy the right arabian shopping :) Airport reachable in 30 mins.

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Christian
A beautiful vacation in a nice hotel
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • November 2012
I must stress, the service and the hospitality was very good. When complaining, they always immediately for solace. The choice of food is just matter of taste. In the restaurants was the quality high. Unfortunately was not pool for very small children, only in the company of a parent possible. The complex is really nice and also around the hour neat. It was a great vacation overall and we will if possible to this hotel again spend our holiday. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    4.0
    Quality of the beach
    4.0
    Overall condition of the pool area
    4.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    4.0
    Proximity to shopping areas
    2.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    4.0
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