Steigenberger Grandhotel & Spa Heringsdorf(5 stars)

Liehrstr. 11 17424 Seebad Heringsdorf / Usedom Show map
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Average rating

5.5/6

233 hotel reviews

    Rating by categories

  • Hotel in general
    5.8
  • Room
    5.8
  • Service
    5.4
  • Location
    5.4
  • Food and Drinks
    5.3
  • Sport & entertain
    5.5
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171 hotel reviews in Englishsorted by travel date
Gildo
Whole family enthusiastic

  • 6.0 / 6

  • Recommended hotel
  • Families
  • Translated
  • City break
  • March 2013
Return is a must. Great hotel! Fireplace, and private sauna in the room have all loved it. The room exceeded all expectations. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Marie-Luise
Steigenberger Grandhotel & spa Heringsdorf

  • 6.0 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • March 2013
It was an excellent hotel every wish was fulfilled. My 53 birthday i could not better can celebrate. One has meir stars promised which i received. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Sigrid
We will be back

  • 5.8 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • March 2013
We had the spontaneous onset with a befriended married couple 3 days at the Baltic Sea to travel and have been on the internet under your short breaks. De fast pfündig. We wanted already long once in this hotel a couple of days wellness and got a super good deal including upgraded room. The hotel we have in all its advantages enjoyed, the spa and spa area used extensively, as the weather on friday more than klirre was cold. The spa with its saunas, the badeparadies and the quiet zones, everything well durchdacht. It was a very cold sunny weekend ..., but we were incredibly felt good, including nice restaurants, as well as the bar in the evening contributed, we were very satisfied with their house and their staff. Thanks for the pleasant stay, we will be back. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.5
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    6.0
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Ariane
Recommendable hotel in Heringsdorf

  • 5.8 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • February 2013
The Steigenberger Hotel in Heringsdorf is a beautiful hotel - right on the waterfront. From here it is not far to the center, %blank% to Heringsdorf, as well as to Ahlbeck. The rooms are exceptionally beautiful, very comfortable. Very nice bathroom. Breakfast fresh, delicious and diverse. The menu for the restaurant lilienthal unfortunately somewhat to clear, only 3 fish dishes, 3 meat dishes. For good offer in the bar delbrück and bistro waterfront. The complete staff (bar, front desk, service) is very competent and friendly. Our stay was beautiful, we can only recommend the hotel and would gladly come again! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.5
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Grit
Nice beach hotel

  • 5.8 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • February 2013
New hotel, big room, everything great read more
  • Room
    6.0

    Very nice big room, great offer of cupboards. Huge bed with 4 pillows. Bathroom with tub and shower, also big enough. The best.

  • Gastronomy
    5.0

    A huge restaurant, in which it has in the evening, as well as for breakfast not very warm and there was. The room divider in the evening wagged only through the air. Dinner was alright, but not hot. The breakfast matches completely normal offer a 4 star hotel, there is everything, the usual salmon and sparkling wine in the morning missing or not, but how would it with a freshly-squeezed orange juice? This is now almost standard. The sausage was absolute average, the cheese. The breads were partly really good, but not firm or somehow than freshly to describe. Of course you can all kinds of eggs prepared. But in a 5 star hotel i expected have, that i am asked, if i liked coffee and not vice versa or that in addition to the usual kännchenkaffee also something else offered. I don't want to unnecessarily rumkritisieren, but they are 5 stars.

  • Service
    6.0

    Staff friendly, room cleaning alright. We had no complaints.

  • Sport & Entertainment
    0
  • Hotel
    6.0

    New hotel, big room, everything great

  • Location
    6.0

    Great location directly at the beach promenade, only the dunes to to Baltic Sea.

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Werner
Relaxation at the beach

  • 6.0 / 6

  • Recommended hotel
  • Singles
  • Translated
  • Proof of booking
  • Countryside & spa
  • February 2013
An extremely pleasant hotel with good spa facilities. The rooms- and bathroom sizecons-is with the expensive rooms very pleasant. Decent kitchen, good, plentiful breakfast buffet. Staff is very friendly. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Other leisure activities available
    6.0
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Monika
Good

  • 5.0 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • February 2013
Opposite others Steigenberger-hotel is the choice of the breakfast not so good, the choice is a 4-star hotel (cheese modest) replenishment of fruit bad and unfortunately the dishes under temperaturhalter (bacon, small sausage) lauwar or cold. Which as very annoying they found, the rooms were first at 16:00 hours cleared up, a time in which you like its excursions returns and tidy rooms have would or not the maids want to be disturbed. The hotel was not fully booked. Because of whose it was not very nice, that the appointment in the beauty area to be postponed and we ... our program have converted. Otherwise a very nice hotel, the evening menu very tasty and nice ambiance in the spa. read more
  • Room
    5.3
    Size of the bathroom
    6.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    3.0
  • Service
    5.7
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    3.8
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    2.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    5.0
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Daniela
The best holiday

  • 6.0 / 6

  • Recommended hotel
  • Singles
  • Translated
  • Countryside & spa
  • February 2013
This was by far the best holiday for years. I have never been so relaxed in such a short time. The spa is just amazing. Also everything else was just perfect. Thank you for everything. And hopefully soon. Best greetings from Berlin read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Bernd
Top amenities, location & service = just great!

  • 6.0 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • January 2013
We experienced this beautiful days in a Grand Hotel - the his name completely made all honor for! Here everything! Very recommendable the top spa, with this weather a delight for body and mind! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Gabriele
Excellent hotel, right at the Baltic Sea

  • 5.9 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • January 2013
Everything was very good. Very beautiful hotel, right on the waterfront in Heringsdorf. Fantastic swimming pool (20 meters long), large whirlpool -pool in the interior area. Lots of possibilities in the spa area for relaxation. Restaurant very good, breakfast fantastic with a massive selection the very well-kept and always aufgräumten buffet. Always brunch until 11:00 o'clock, at the weekend also until 12:00 o'clock. Staff very friendly and attentive. Room very big and practically (many pillows in different sizes (four piece per person). Bed very comfortable. Bathroom with separated toilet-area, shower and bath tub separately. All together could my ... husband and i only recommend the hotel. We had a very quiet and relaxing days by the 3a 9 january 2013. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.5
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Pia
The best for my birthday!

  • 5.8 / 6

  • Recommended hotel
  • Families
  • Translated
  • Countryside & spa
  • January 2013
We (mother, friend and daughter) have in the hotel my 50 sten birthday celebrated. The hotel was unexpectedly prepared and gave me a bottle of sparkling wine, a cakes and a love letter to the room ordered. Also during dinner we were very personally surprised with a glass of champagne. Although it at the hotel a chain acts, one as a guest by the personal appealing felt very much at ease. The rooms are a dream, the breakfast a pleasure and the booked half board a profit. Thanks! My next birthday celebrate i stay at the Steigenberger Heringsdorf. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.5
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Peter
In the winter months not a 5 star standard

  • 3.8 / 6

  • Hotel not recommended
  • Couples
  • Translated
  • Skiing and winter sports
  • January 2013
Strandhotel in good condition is very pleasant High cleanliness Breakfast so-so All ages read more
  • Room
    5.0

    Good decor the room, unfortunately no nespresso machine

  • Gastronomy
    2.0

    Quality of the food mixed Service overstrained, you, the wine itself. Weak service high prices.

  • Service
    3.0

    Reception very friendly, room cleaning without complaint Reaction from the side of the directorate inadequate or unprofessional not absolute 5 star level

  • Sport & Entertainment
    5.0

    Pool and massage very good. Outdoor swimming pool not always usable

  • Hotel
    5.0

    Strandhotel in good condition is very pleasant High cleanliness Breakfast so-so All ages

  • Location
    3.0

    Beach location Shopping and restaurants in the january mostly closed.

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Manuela
Terrible service!

  • 4.3 / 6

  • Hotel not recommended
  • Couples
  • Translated
  • Countryside & spa
  • December 2012
Very new and beautiful hotel, great spa, very good breakfast however that was all The service is very bad. Extremly long waiting periods in the restaurants, absolutely uncoordinated and unfriendly The spa area was also completely overburdened, appointments were four times within five days not complied with The hotel response neither on complaints still in the follow-up email. To stay very nice, however nothing more read more
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    3.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    1.0
  • Service
    1.7
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    2.0
  • Sport & Entertainment
    5.5
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    4.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Jan
A great weekend in great atmosphere.

  • 5.6 / 6

  • Recommended hotel
  • Friends
  • Translated
  • Countryside & spa
  • December 2012
A great weekend in great atmosphere. Very friendly staff! The hotel has a great atmosphere. The hotel has a great atmosphere. The spa area is well equipped - the indoor swimming pool (in comparison to heated outdoor swimming pool) is in our opinion too small. The spa area is well equipped - the indoor swimming pool (in comparison to heated outdoor swimming pool) is in our opinion too small. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.7
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    5.0
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Sebastian
Great hotel, bad service

  • 5.0 / 6

  • Hotel not recommended
  • Couples
  • Translated
  • Countryside & spa
  • December 2012
Very beautiful hotel, i have first with a business trips met, later time for new year's privately. Great spa, great possibilities for jogging. Great breakfast, stylish room. Unfortunately is the service in the restaurant waterfront questionable, one hour waiting time on the food and then not cooked. Unfortunately we have also in the rsetaurant liliental this service to feel. Half an hour waiting time on a glass of wine, there the food was cold! Too few demand for your drink requests. Unfortunately our criticism not taken serious, despite a personal mail in the afternoon. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    3.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    2.0
  • Service
    2.8
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    2.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.3
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Nikola
Great hotel with horrible dining!

  • 5.1 / 6

  • Recommended hotel
  • Friends
  • Translated
  • Countryside & spa
  • December 2012
Very nice hotel with great location. The furnishing is very tastefully, both in the public areas, as well as the rooms. The staff (except in the main restaurant!) Is very friendly and hard-working. Beautiful spa area, and a great bar. But unfortunately horrible food in the main restaurant. Bad selection (at the Baltic Sea - not a ostseefisch ), attempt on extras to make, which completely in the pants is! Absolutely incompetent and rude staff in the restaurant (we especially want to mention as friday Brown!). You knew neither the differences between the various red wines, knows you only one ... type of fish. Everything was confused and after note-rude comments. The restaurant is on kneipenniveau! Thus gladly we recommend the hotel, but food better go everywhere else! The answer to our complaint to the restaurant as we wait today! The handling of complaints is very bad! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    3.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    2.0
  • Service
    3.7
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    4.0
  • Sport & Entertainment
    5.5
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Angelika
Bankruptcies, bad luck and mishaps

  • 3.9 / 6

  • Hotel not recommended
  • Couples
  • Translated
  • Other stay
  • December 2012
Had a short break with new year's celebrations booked. It was just creepy. No atmosphere, terrible music. A poorly organized celebration. Not a day passed without 'bankruptcies bad luck and mishaps'. Whether it the food (buffet with lukewarm food instead of how menu), lack of towels in the wellness area, no music in the bar, failure of the announced aqua-gym on the 1st 1st or the decor was. It is impossible to list everything. It fit nothing to the price and the requirements of the hotel. The staff the direct guest contact had, one can only admire. They try the ... balance, which the management go wrong. For us this hotel not again into question. read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    2.0
    Atmosphere & furnishings
    1.0
    Quality of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    2.0
  • Service
    4.0
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    3.0
    Overall condition of the pool area
    2.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    4.5
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Sven
Relaxation and sinnesfreude pur

  • 5.8 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • November 2012
As' repeaters it was a once again a pleasure, the beauty the hotel and their geographical embedding sacrificing hinzugben, to forget about everyday life, quite simply just to relax. The room was in size and furnishing nothing to be desired, the service was starting at front desk, on the spa area to the the restaurants were very good and also the rich culinary delights of the kitchen you should allow yourself. The guest structure we as very pleasant and farsighted felt, as this from. Until moving, which means both families with children, as well as seniorenpaare or individuals were also ... guests of the resort. read more
  • Room
    6.0

    Briefly and scarcely believe we would as follows: Cozy, intimate, modern, harmonious installation and colours.

  • Gastronomy
    6.0

    Whether set menu in the restaurant lilienthal Usedom, Or a snack in the bistro & bar waterfront, fresh, seasonal and regional cuisine, friendly waiters and dignified atmosphere... The way out we would go back to save.

  • Service
    6.0

    As already described there was simple and moving nothing to complain about, a big compliment to all Departments!

  • Sport & Entertainment
    6.0

    At this point we recommend in particular the house shop, with segway tours of various lengths, and not run can book. This companion conserve not only the environment, they are also a lot of fun.

  • Hotel
    6.0

    As' repeaters it was a once again a pleasure, the beauty the hotel and their geographical embedding sacrificing hinzugben, to forget about everyday life, quite simply just to relax. The room was in size and furnishing nothing to be desired, the service was starting at front desk, on the spa area to the the restaurants were very good and also the rich culinary delights of the kitchen you should allow yourself. The guest structure we as very pleasant and farsighted felt, as this from... Until moving, which means both families with children, as well as seniorenpaare or individuals were also guests of the resort.

  • Location
    5.0

    Close proximity to water or walking distance to the beach is with this perfect location not to exceed. Next to it Heringsdorf not only scenic still a lot more to offer. The drawback, you unfortunately not disappeared can, is the rather more permanent prior. Here would be particularly local authorities asked, talks with the railways to search, to the arrival more attractive. In our opinion this could also the low season for a multiple needs to be enhanced.

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Birgit
Lovely hotel with a pleasant staff

  • 6.0 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • November 2012
We felt in this beautiful hotel very comfortable and will be like to come again. The breakfast was great and the staff very helpful and nice. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Reinhard
Relaxing and enjoying pur

  • 6.0 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • November 2012
A wonderful vacation. A great room with fireplace and sauna. Relaxation and real fun. The food was magnificent. The staff very nice and accommodating. No wishes were left unfulfilled. We are very much looking forward to go back. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
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