Hotel Riu Garoe(4 stars)

Doctor Celestino Gonzalez Padron,3 38400 Puerto de la Cruz Show map

Average rating

701 hotel reviews

    Rating by categories

  • Hotel in general
    5.6
  • Room
    5.5
  • Service
    5.7
  • Location
    5.0
  • Food and Drinks
    5.5
  • Sport & entertain
    5.3
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355 hotel reviews in Englishsorted by travel date
Julia
Lovely stay also with a small child
  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • Beach holiday
  • February 2013
We have already been a few times in the RIU Garoe for a few days, relax and the winter to escape - this time however the 1st time 3. ☺ also with our small (11 months) we had a really great holiday, i have never in a hotel so friendly staff experienced! We are definitely coming again. As we ' v travelled in the low season most of the guests were rather 60 +, but we didn't mind - on the contrary, almost everybody was incredibly kind to us and particularly to our small (many had small grandson). The last ... week were carnival holiday, there were also families in the hotel. Wlan gives it in vain in of the lobby, in the room was the reception hit and miss (mostly worked on the balcony). read more
  • Room
    6.0

    Big enough and absolutely clean. We have on request also cots placed.

  • Gastronomy
    6.0

    Since we were already 7 times in garoe were we knew what to expect and i took 2 weeks before starved... The food is simply good. A huge choice, always fresh and delicious! Great!

  • Service
    6.0

    Absolutely great! Also in hotels with 5 stars and for business i have never been so friendly staff experienced. Everyone tried to make us and the small was from every adopted ☺ just one example: the director asked 1-2 times per week during dinner the guests, wether everything ok, and in particular, if we are to improve the small need (he has a grandson in the same age)-where is it still? There is the hotel (including rooms) everywhere super clean - even if a small creepy-crawlies walking is very important (as every dump immediately in the mouth land would...). The staff speaks nearly all german. We had no complaints, when we have a kettle asked he was within an hour in the room.

  • Sport & Entertainment
    6.0

    Because we this time because of the small not so many excursions, we were a few days by the pool, couches-also in the shade- we always got. The swimming pool is not very big but sufficient. Water quality will continuously controlled, however, i found the water a bit cold (but because of that some days very windy and cloudy was). Playground was small but nice. Evening entertainment we didn't use (was not really for our ages... We need on vacation but also no animation)

  • Hotel
    6.0

    We have already been a few times in the RIU Garoe for a few days, relax and the winter to escape - this time however the 1st time 3. ☺ also with our small (11 months) we had a really great holiday, i have never in a hotel so friendly staff experienced! We are definitely coming again. As we ' v travelled in the low season most of the guests were rather 60 +, but we didn't mind - on the contrary, almost everybody was incredibly kind to us and particularly to our small (many had small grandson). The last week were carnival holiday, there were also families in the hotel. Wlan gives it in vain in of the lobby, in the room was the reception hit and miss (mostly worked on the balcony).

  • Location
    6.0

    The hotel has no directly at the beach (only drawback this hotel), however, the hotel is very traffic favorable (one is with the car on the freeway quickly.) Despite this, it is quiet, as it is on a side street is located. To the shopping center in of the city there is a shuttle bus, that we however not use, since we are the whole time a rental car had. For smaller purchases there is a convenience store right next to the hotel, the next supermarket is good 5 minutes walk away.

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Herbert
Perfect to be comfortable and feast
  • Recommended hotel
  • Friends
  • Translated
  • Other stay
  • February 2013
Very pleasant and good run hotel! Best kitchen in comparison to the already visited five different Riu Palace houses. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.5
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
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Roland
Good hotel i would stay there again
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • February 2013
The hotel is very good, only the beds are very hard, nothing for intervertebral discs injured. The stay in the hotel is very pleasant and quiet. Lots of pensioners read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
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Georg
The is excellent, highly recommended
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • February 2013
Our 3. holiday in garoe. Again a successful, happy vacation. The staff was very friendly and helpful. The kitchen was very good. The hotel had a quiet, well-kept atmosphere; one felt all around well and became pampered. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.5
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    2.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Holger
All around happy
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • February 2013
Fantastic hotel. Super condition, great location, very nice hotel. Pleasant atmosphere. Only the quality of the restaurant is not completely at the standard of the hotel over. However we will be back! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.5
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.8
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    4.0
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    3.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    5.0
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Frank
Excellent food, clean, too many retirees
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2013
The criticisms of the food, which one read here, have common sense not comprehensible. There is really everything, what you can imagine in abundance. Who finds there nothing, that he likes, has no idea about good food. Such a large buffet-selection and i rarely in a hotel experienced. Very varied, every day other things. The rooms are big with a balcony, with big closet and tv with digital front desk (many germans channels). Everything very clean and hygienic. Of course also runs from time to time times one or another ant in the room rum, but those one has at ... home also open balcony-/patio door. That the hotel a bit noisy, i can confirm. If in the morning in the noises shower or chairs being moved, you can hear it. Is however unbearable, take earplugs. Which one clear have to say is, that too many retirees (ages 60+) in the hotel stop. We were by far the youngest (we are 27 and 28-years-old). The staff are really good and accommodating, there could a lot german hotel still learn something. Clear recommendation! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.2
    Proximity to shopping areas
    6.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Joachim
Highly recommended - keep it up!
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • January 2013
The hotel has 190 rooms with sophisticated equipment and very nice balconies. Emphasized should be, that a clothes line on it and the gear can provide good. The cleanliness is excellent. We did this in every matter, in which we were. The guest structure was certainly not 50 and, however rather 65+. We liked not, that some guests for dinner not i. e had. They came in short pants, which expressly not allowed and there were not the younger guests, but the older actually gestandenen. A shame, there were currently many british people since, as brigdeclub arrived. Dutch we could ... hear, but mostly german. read more
  • Room
    6.0

    We had a junior suite and were very pleased. Plenty of storage space, bright and friendly, the entire facilities. The mini bar was well stocked, but we not taken into account. Everything was in the 14 days always really clean.

  • Gastronomy
    6.0

    We had half board and the breakfast and dinner had a wide choice. Lots of dishes (fish, meat) were before the eyes of the guests prepared. A variety of salads and a vegetarian buffet were also available. Also the fruit, ice cream and dessert offer made the heart beat faster. The chef care itself in order to the success and the offered always in good condition presented. The staff at the table was always attentive and how all of the staff very friendly. We shall the gastronomy 6 suns, as it is not responding, i think it so.

  • Service
    6.0

    We have the service in all areas very good. Especially good, because we also other services not specially into use, the room service good. It was always really clean and attractive.

  • Sport & Entertainment
    5.0

    The pool area was very clean and there was always a free chairs. We have not used very much, as it in the first week the weather was not very inviting and we were out and about a lot. In the remaining we had a very nice balcony until 2:00 p. m. sun. Was not so good, that, although not allowed - the loungers with towels early was already occupied. (5 stars for this)

  • Hotel
    6.0

    The hotel has 190 rooms with sophisticated equipment and very nice balconies. Emphasized should be, that a clothes line on it and the gear can provide good. The cleanliness is excellent. We did this in every matter, in which we were. The guest structure was certainly not 50 and, however rather 65+. We liked not, that some guests for dinner not i. e had. They came in short pants, which expressly not allowed and there were not the younger guests, but the older actually gestandenen. A shame, there were currently many british people since, as brigdeclub arrived. Dutch we could hear, but mostly german.

  • Location
    5.0

    The hotel has amongst others a good location and is not other hotels hassled. The city runs a free shuttle every hour, but you can also good on foot go. The botanical garden is really near and a visit worth. With the public transportation (bus-bus is nearby) you can easily get to other places or i the capital. We are La Laguna with the bus and then with the streetcar further driven up to the bus station in Santa Cruz. From there you can the city to explore.

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Peter
A hotel as you'd expect it to be in all locations
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • January 2013
An excellent hotel with friendly and competent service staff. Unfortunately no access to the beach for eventual walks. A shuttle bus goes from monday to friday to Puerto de la Cruz and back. Saturday unfortunately only mornings and sunday not at all. But with the weather you can easily walk. Back is however a taxi read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.5
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    4.5
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    3.0
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Hans-Ulrich
A very recommendable hotel
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2013
The hotel has 190 rooms and a straightforward size. It is always clean and well maintained and has wi-fi in of the lobby and all the rooms. Booked service: half board Predominantly german, then british some swiss, dutchmen and spanish. The average age i would with 60 years will appreciate. read more
  • Room
    5.0

    Size, furnishing, balcony, mini bar completely sufficient, the air conditioning works perfectly. Tv-digital with large flat screen tv and 17 international channels. Phone with international direct dialing available. The bathroom with double sinks, toilet and bidet was clean and absolutely sufficient size.

  • Gastronomy
    6.0

    Terrace restaurant-lunch Restaurant 'el rincon' -in the evening The selection and variety and quality of the dishes is excellent. The kitchen is international with a daily good range of complementary and personalized dishes typical of the country. The menu is more than adequate and has a very good the offer for wines, also from the region. The atmosphere was pleasant, the price of drinks are reasonable and for tips a small box at the exit. Publicly the eingeworfenen tips on the service distributed-very nice!

  • Service
    6.0

    Of the front desk until the last is the staff friendly and helpful. Very good language skills. The cleaning of the rooms is fast, good and very thorough. Child services wasn't used Surgery in the hotel available, but not used. No complaints whatsoever

  • Sport & Entertainment
    6.0

    The pool is very well kept and has always held a temperature between 24 c and 25 c and is just a very minimal chlorinated. Obviously, with oxygen worked. Beach chairs, cushions, umbrellas and showers are sufficiently available. Entertainment was very discreet, but not used. The swimming pool has a temperature of 32 c, the ladies- and the glass atrium are well maintained and always in use, the gym is equipped with the latest equipment. No disco-thank god! Kiderbetreuung not used. The evening entertainment is varied and not too loud, no störungerungen in the rooms.

  • Hotel
    6.0

    The hotel has 190 rooms and a straightforward size. It is always clean and well maintained and has wi-fi in of the lobby and all the rooms. Booked service: half board Predominantly german, then british some swiss, dutchmen and spanish. The average age i would with 60 years will appreciate.

  • Location
    5.0

    Distance to the airport tfs about 110 kilometer, to the center from Puerto de la Cruz about 2.5 kilometer. weekday shuttle service available. Taxi hotel-town between 3,20 Euro and 5,00 Euro depending on the time of day. Public bus stops in the proximity. Cafes, bars, restaurants and shopping possibilities in walking distance. The excursion offer is varied, but didn't use it, since we had a rental car and the island know.

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Ilsedore
A high on the RIU Garoe
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Countryside & spa
  • January 2013
An excellent hotel with excellerter kitchen and motivated staff, partly thanks to the care. We will come gladly again. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.7
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Frank & Annette
Definitely again
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • January 2013
Very nice hotel with really friendly staff. At the time of our trip (january 2013) were the guests too many generation 50 + (but that didn't matter, we are also \u263a ) extensive breakfast and dinner buffet with many regional dishes (delicious). In the hotel bar evenings daily changing performance regional artists, also nice. In short: we enjoyed it very much! read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.8
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Bernd
Light and shade
  • Recommended hotel
  • Singles
  • Translated
  • Proof of booking
  • Other stay
  • January 2013
Optically a pleasing hotel, also the location is very good, in the detail but with many smaller shortcomings afflicted, which essentially as follows: A ) the hotel offers no own parking for car's at. You will be instructed the guests, a place in the surrounding streets to find or on a unlit wastelands parking. An absurdity, which in high season to a very annoying parking runs. The hotel management is aware, is however not specifically the problem a. B ) the rooms are very narrow. Due to the positioning of the flat tv you can actually only from the bed ... from television. The unsteady 'armchair' and the equally modest table are not to be used and are therefore useless in the corner of the area. C) the geräuschübertragung by the tiled flooring is often very annoying, since then, if guests to nocturnal hour arrival or early departures. This noise could easily it steamed, if you through a 2. door the hallway to the bathroom shut off would. D) the dining room is extremely uncomfortable. The size the room has a constant unrest. No sitting areas, no decorative partition, continued geräuschberieselung. E ) the service personnel always friendly, approachable and now. Unfortunately often at present. Hardly were knife and fork resigned, these plus plates quickly collected. It is obvious that you always in the stress, since the dinner fast for breakfast at the next morgwen must be set. F) the form the entertainment is a joke. Violinenklänge in moll during dinner. E) although the layout of the buffet very much trouble gives force after about 7 days a certain monotononie a. That then also sausage and hamburgers offered is certainly not a 4 star standard. One should generally not too large expectations the spanish authorities, the character mostly through the grill is determined. read more
  • Room
    4.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    3.0
  • Gastronomy
    3.5
    Atmosphere & furnishings
    2.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    3.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    3.5
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    2.0
  • Hotel
    5.3
    Family friendliness
    4.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.3
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    3.0
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Jakob
A very nice hotel but a too loud speisesa
  • Hotel not recommended
  • Couples
  • Translated
  • Other stay
  • January 2013
When we arrived, we got the room 101, which us not at all promised, it was dark, and really nearby at the bar. We are to the front desk and after really long persuasion, on half an hour, we got then assured in 4 days a different room, which then very nice was. The hotel are really very nice, but the dining room was just too loud, as it is a large hall is. Evenings you can noise nor endure, but in the morning it is too much to us. Which us not at all tasted, that were the breads ..., white bread and so on that was actually the worst white bread and rolls, we have in a spanish hotel ate. And we are already very much traveling. These two shortcomings stops us from, again to book this hotel. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    4.5
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.5
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    4.0
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Peter
A very good and recommendable hotel
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2013
We were very satisfied. Staff very competent and friendly. Wi-fi should be extended, that you on the rooms a good reception. If a wellness department and, could this hotel immediately with 5 stars Be awarded. Beach and children's playground we didn't use. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.3
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
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Ilka
Immaculate
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • January 2013
Great vacation, gladly again. The hotel has a great transport connection and is nevertheless very quiet and idyllic. Possibilities for hiking for small trips as well as great as the 20 einminütig away beach in a great surf and beautiful waves or the other direction a calmer bay. The staff has very good knowledge of german. We would again and again at this hotel return. The average age of the guests at our time was at about 50 and it was all very relaxed. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.8
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Reinhard
Wonderful sunny relaxation in the winter
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2013
Perfect hotel with best service. Very pleasant peaceful location. Hustle and bustle in Puerto de la Cruz with a hotel-shuttle bus or taxi (4,00 Euro) quick reachable. read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.5
    Proximity to shopping areas
    5.0
    Distance to the beach
    3.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Wolfgang
Successful week
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Countryside & spa
  • January 2013
A around successful holiday, in a very well run hotel. The staff were in every aspect well trained and always friendly and questions in any case approachable! read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.5
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.5
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Jutta
A hotel of the finest quality
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • December 2012
The hotel lies slightly off the beaten track in a quiet location, but one is with the shuttle bus in 5 minutes or on foot in only about 20 minutes in the middle of town - mini-market, large supermarket, bars and restaurants and much more are also in the immediate vicinity. Very polite staff, great hotel, very good food, beautiful room - we felt very good and the Riu garoé certainly stay there again! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
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Sabrina
Great hotel
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Other stay
  • December 2012
We had a great stay in the Hotel Riu Garoe. The room was very clean and well equipped. In the hotel it was pleasantly quiet. The food was delicious and there was always a wide selection. The staff were very friendly and helpful. We would love to go spend another vacation there. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.3
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Tina
Nice hotel, but not family friendly
  • Hotel not recommended
  • Families
  • Translated
  • Other stay
  • December 2012
This hotel is in our opinion not suitable for families. Particularly the food in two 'sections' (18,15-20 hours and 20,15-22 hours) is not good, since all the first time want to eat and some days have to wait, until enough guests left. The staff maintains this rule with dogmatic obstinacy firm, is thus also in families with small children, the at 20 o'clock long sleep, no exception to. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    3.8
    Competence (handling complaints)
    2.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    4.7
    Family friendliness
    2.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.3
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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