Hotel Royal Plaza(5 stars)

Grand-Rue 97 1820 Montreux View on map

Average rating

29 hotel reviews

    Rating by categories

  • Hotel in general
    4.6
  • Room
    5.1
  • Service
    3.5
  • Location
    4.8
  • Food and Drinks
    4.5
  • Sport & entertain
    4.5
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11 hotel reviews for undefinedsorted by travel date
Eugen
The best location with a lake view
  • Recommended hotel
  • Families
  • City break
  • September 2013
The location of the hotel is wonderful. The exciting view on the lake. Everything was very good. Only once time I had a dinner in cafe - my salat was so tasteless (as neveк before). Hope it was by mischance. read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Catherine
Five star - as one expected more. archived
  • Hotel not recommended
  • Couples
  • Translated
  • Business trip
  • May 2012
We were a bit disappointed. Five star ( in Suisse) since we put us other before. It wasn't bad but for the price ( no matter wether room, breakfast, restaurant or spa) it was just not reasonable. The staff were professional friendly and the check in as out was easy, it was even possible already rather the room to obtain (we had however call requested and around the possibility asked ). The room was small but for people on business trip oK only the bathroom was extremely small and unfortunately no worth 5 stars ( see photos). The hotel bar ... ( terrace) is beautiful, the restaurant nothing special the ambiance. The food knock a reasonably priced from the stools. We have breakfast ( buffet) and evenings in the restaurant eaten. The breakfast was carelessly with selection but the you could certainly also in a three star hotel get and for the price almost annoying. The greeting from of the kitchen ( evenings) consisted of old rolls (at least tasted this so) and frozen butter. The food fast, competent and friendly served. The spa area. Well, not bad but small and the hospital rather improvised. In the pool we were not swimming - sauna and HAMMAM (relatively new (was very high quality) are for men and women separately there were towels in my opinion not enough (was slack the shelve refill or are strictly rationed (?!?). Fitness room is small but well equipped. read hotel review
  • Room
    3.5
    Size of the bathroom
    2.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    3.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    4.8
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.0
    Family friendliness
    3.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    3.0
  • Location
    5.3
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    5.0
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Svetlana
Average archived
  • Recommended hotel
  • Singles
  • Other stay
  • January 2012
The hotel looks dated, the furniture is old and shows the signs of wear. There is a great view over Lake Geneva and the location is excellent. Breakfast is adequate. Receptionists are stiff and indifferent. read hotel review
  • Room
    3.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    4.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
  • Service
    3.5
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    2.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    3.5
    Overall condition of the pool area
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    3.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    3.0
  • Location
    5.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
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Nina
For the business trip really reasonable archived
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • November 2011
Hotel is from the outside not the newest, but the lobby was clean and nicely decorated. From there, you had the view over lake Geneva. the reception was very friendly and the room was quick. No parking in the underground car park. There were immediately Tickets for the duration of the stay surrendered, without on it had to be made. read hotel review
  • Room
    5.0

    My room with a lake view (6. Floor) was very commodious and tidy. The bed for 2 persons sufficient. Mini bar I didn't used. The balcony is huge, over the whole room width and offers table and chairs (unfortunately, it was in the November to cold). The bathroom offered, toilet, Bidet, double sink, large mirror, Tub with shower separation and was clean and large.

  • Gastronomy
    5.0

    I have in the hotel only had breakfast. For 29 CHF is really beautiful expensive, but given the prices the surrounding restaurants look at it fits in Montreux to full picture. it was in the breakfast really everything was in very good quality.

  • Service
    5.0

    the staff were always friendly and helpful. No matter, whether at the reception or at the breakfast. My room was always well presented and clean. Complaints I had no.

  • Sport & Leisure
    0
  • Hotel
    5.0

    Hotel is from the outside not the newest, but the lobby was clean and nicely decorated. From there, you had the view over lake Geneva. the reception was very friendly and the room was quick. No parking in the underground car park. There were immediately Tickets for the duration of the stay surrendered, without on it had to be made.

  • Location
    5.0

    directly at the waterfront at lake Geneva, magnificent viewfrom the balcony (with lake view). Next options for shopping in about 5 to 10 minutes easy to reach on foot.

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Andy
Elegant hotel with an exclusive location right on the lake archived
  • Recommended hotel
  • Families
  • Translated
  • City break
  • March 2011
The rooms to the sea side are very quiet and with a fantastic view. The equipment of the rooms are good. The rooms to the street side are loud, too noisy for a 5-star hotel and for the rate offered. Breakfast in the breakfast room is wide and well. The wellness area is relatively small and modest, the indoor swimming pool available, but a bit small. The fitness area didn't deserve its name, the Council ought to be expanded and devices are fitted with decent. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.8
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.5
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Eugene
It could have been better archived
  • Hotel not recommended
  • Families
  • City break
  • September 2010
The size of the guest room is really too small for two. The environment is nice, though. Probably some renovations and rearrangements of the rooms are necessary, otherwise I would expect something better for a so-called 5-star hotel. read hotel review
  • Room
    3.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    2.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    3.7
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    4.0
    Transportation connection and available excursions
    4.0
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Peritus
Faded Glory archived
  • Hotel not recommended
  • Singles
  • Translated
  • Business trip
  • June 2010
Five stars are the beautiful location on the lake and had a really decent park-like surroundings with well-kept grounds owed. The hotel is built in the style of the savings banks architecture exudes the 70er years from the Charme. The very small standard room in the lower floors are exposed from noise. With the windows closed you need the air conditioning is not much quieter. Lake View cost (and elsewhere) extra charge. The plumbing was getting old and partly broken. Black mold in the joints just didn't match the overbuilt marble and granite. All in all, it was a mixed ... experience. read hotel review
  • Room
    3.0
    Size of the bathroom
    3.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    2.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    5.0
  • Service
    3.3
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Leisure
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    4.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    4.8
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    4.0
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Roland
4 instead of five stars would be appropriate archived
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • December 2009
For a five stars hotel, are the standard room including bathroom clearly too small! More would not say I... We were very satisfied. read hotel review
  • Room
    4.0
    Size of the bathroom
    3.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    1.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.0
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Rahel
Definitely not worth five stars! archived
  • Hotel not recommended
  • Couples
  • Translated
  • City break
  • July 2009
Five stars hotel, because you would expect! no hair dryer (I still have not received a reply from the concierge, so much for the service and handling of complaints, very small room) Everything costs extra, parking, breakfast, ... Front desk: would have been nice if someone German, unfriendly, not helpful read hotel review
  • Room
    2.0
    Size of the bathroom
    1.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    1.0
    Size of the room
    1.0
  • Gastronomy
    3.3
    Atmosphere & furnishings
    2.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    3.0
  • Service
    1.3
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    1.0
    Friendliness and helpfulness
    1.0
    Staff's knowledge of foreign language
    2.0
  • Sport & Leisure
    2.0
    Overall condition of the pool area
    2.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    2.0
  • Hotel
    3.7
    Family friendliness
    2.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    4.7
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Yann
We left feeling we hadn't stayed long enough! archived
  • Recommended hotel
  • Couples
  • City break
  • June 2009
I stayed several times at the Royal Plaza in Montreux for leisure and business and always had a fantastic stay. Last time, I spent 1 night with my girlfriend. We booked a deluxe room by phone (it was a late booking) and had a 10 % discount! The room was beautifully, quiet and comfortably furnished and the view was wonderful. The bed was very comfortable and large. The amenities of the bathroom are from a good quality. The only bad point is that the hotel surcharge the WIFI even if a free wired connection is available in the room. Staff ... in general is efficient, they really go an extra step to make sure you have a wonderful stay. Check-in and Check-out was smooth. The breakfast is enormous, we especially enjoyed the great selection of fruits. We had a romantic dinner, facing the lake on the terrace of the Café Bellagio, the gourmet restaurant of the hotel. We paricularly enjoyed the live piano background. The food was tasty and well presented, served by a professional staff. What we particularly enjoyed was the spa. The entrance doesn’t seem impressive but once you get in, you find a small but luxury spa with all the facilities and a wide range of treatments. My girlfriend and I had massages and beauty treatments, thanks to Doris who did an excellent job. It’s a hotel that I definitively recommend in Montreux. read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    4.5
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Mel
5-star prices, 3-star rooms, 2-star service archived
  • Hotel not recommended
  • Couples
  • Countryside & spa
  • July 2007
5-star hotel with 147 rooms and suites, built about 1980, has seven stories and is frequently used for conferences. The building is in a very good condition. Popular with wealthy people escaping the heat of the Gulf states in July and August. read hotel review
  • Room
    2.0

    Very small room and bathroom, especially for an upgrade in a 5-star hotel. Very clean (as are virtually all Swiss hotels), air-conditioned, bath robes provided. Non-smoking rooms available.

  • Gastronomy
    4.0

    Breakfast was extensive and hot and cold, but never varied. Breakfast room resembled a Middle Eastern hotel, and the atmosphere was uncomfortable. We never used the restaurants for dinner, one of which was very expensive.

  • Service
    1.0

    Check-in was curt and uninformative. Reception staff are rather unfriendly and reluctant to help with collecting luggage from the railway station (included in travel package). Receptionist refused to check-in our flights home online, instead offering 30 minutes internet use on a public computer for CHF11. No welcome pack of information in rooms as promised by the travel company.

  • Sport & Leisure
    3.5

    Reasonable indoor swimming pool as long as not too many people are using it, but the water was rather cold. No spin-dryer. Internet access was expensive, and only available on one computer near the front door.

  • Hotel
    4.5

    5-star hotel with 147 rooms and suites, built about 1980, has seven stories and is frequently used for conferences. The building is in a very good condition. Popular with wealthy people escaping the heat of the Gulf states in July and August.

  • Location
    5.0

    Close to Lake Geneva and next door to the Auditorium Stravinski and the Montreux Convention Centre. It is about one hour by road or rail from Geneva Airport, and the hotel is about 12-15 minutes walk from the centre of Montreux and the railway station. Plenty of excursions available (such as to Vevey and Lausanne) by train or by boat around the lake.

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